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Outstanding Service and Professional.
We recently had 2 bedroom Air conditioners repaired by Fujitsu and now perform extremely well.
So I would like to say on behalf of my family and myself, we would like to give a very big thank you to everyone at Fujitsu for getting our Air-conditioners going again.
The service was outstanding and team’s professionalism is above the rest.
Good Air Con
Recommended this to my mum when her LG split system finally gave up after 15 years, so far it has done a pretty good job in cooling and heating the house.
Exterior unit NOT rodent/animal proof
Our Fujitsu split indoor/outdoor unit is model AOTR24LCC/AOTR24LCL respectively. We've had it for nine years and it has had very little use. This is the second Fujitsu air-conditioner that we have installed and the first one had a similar problem that I would regard as a major design fault.
The inherent problem with these outside units is that they do not have sufficient protection against rodent, and other animal (in our case, tiger snake [see photo]) entry. As a result these animals can enter the electrical/electronic area of the unit and c...ause major and expensive damage to the circuitry. In the case of the first Fujitsu it was less expensive to buy a new and equivalent non-Fujitsu air conditioner than repair the existing one. This in itself is most unsatisfactory. Fujitsu would not cover the cost of repairs to the second unit as they stated that the holes into the circuitry were 'ventilation holes required for operation and component cooling'. Poor design and a lack of foresight; and clearly from other posts we are not the only ones to have this type of problem.
Purchased in March 2010.
We got this as our gas heater wasnt heating the whole home it was too small but this seems to get the rest if the home . The air con works great I have very small living area and its actually too cold for me but the heating I don't like because it hits me in the face but that's because of where we had to install it so I can not fault it at all apart from saying eould be great for a bigger living area and I live in Tassie so barely need to use the air con. The remote is a bit hard for me to workout but I'm not real good with these things either. Cant say about maintenance etc yet. Has a bit of noise to it though and have to have television volume turned up.
Purchased in August 2019 at Harvey Norman for $2,499.00.
Great! If you don't need to sleep...
The air conditioner creates cold air and the positives stop there. After it was initially installed it produces normal air for the first 3 uses and after that always had a mystery smell. The detail line was checked and technician said it's normal. But I can live with a smell.
The Noise! We have but slept with it on our sat in the same from with it since it was installed. Fujitsu's own technician (not a registered installer) came out and said the level of noise is normal. This I consider as evidence that Fujitsu makes extremely loud products. Approximately every 2-3minutes there is a loud wooshing for about 30sec followed by a constant low wooshing. Unfortunately we have 3 of these the same model so our entire family can't sleep....
Purchased in October 2017.
Very high quality product!
The unit copes very well with QLD summers and high demands. I also have a smaller unit in my bedroom, and it too copes exceptionally well.
The features and controls are great, particularly timed starts and/or finishes.
When the temperature gets below freezing, the units effectively defrost.
Purchased in March 2017 at SAE Group for $2,400.00.
I bought a fujitsu inverter, heat & cool model in August 2015 with a 5 year warranty covering labour and parts. However, when it failed to work in July this year I was told by the Fujitsu service agent that came out that a gecko had got into the outdoor unit and caused a short circuit, hence the pc board had to be replaced with a "coated" one. He quoted labour charges of $110, which i believe is unfair as Fujitsu failed to provide a board fit for purpose. An outdoor unit is sure to attract geckos, frogs, insects etc as as such Fujitsu has not...provided this protection for this unit. In addition, when i requested Fujitsu to replace the board free of cost, ;as the product is still under warranty, they refused and quote their warranty clause which states failure due to vermin going entering, is not covered. It seems that Fujitsu has built in this clause just to cover their liability, with no thought for the customer. I chose Fujitsu over others as they are known to be a reputable company., i am very disappointed both with Fujitsu and Harvey Norman, Townsville (where i bought this air conditioner) who insist that the warranty will not cover the fault. In short, the warranty they offer is inadequate, as the outdoor unit should have been protected from vermin entering the unit. Inadequate warranties such as this one, are useless to the customer, especially ones like me, who are on a limited budget and can ill afford to pay the labour costs. These warranties should not be allowed to exist.
Love this aircon
Installed this Fujitsu a few years ago in the childrens bedroom and so impressed with its fast ability to heat or cool the room (and if I leave the door open it warms up entire upstairs. It is quiet and unobtrusive and easy to use. I was so happy with it that I recently bought another Fujitsu (talked into a different model ASTG12KMCA) and the second Fujitsu is a more powerful model but far less effective. So happy with this one, disappointed with #2.
I purchased a Fujitsu air conditioner (wall mounted inverter) in August 2015 which came with a 5 year warranty covering labour and parts. In July 2018 when we tried to switch the air conditioner the lights on the indoor unit were flickering and the air conditioner did not work. The product is still under warranty. When we rang Fujitsu, they put us through to their service agent who after investigations found a dead gecko in the outdoor unit, and told us that this had caused a short circuit. He said he would replace the PC board with one that ...was coated with a substance which would ensure that should any gecko get in there would be no short circuit in the future. The service agent then said Fujitsu would replace the board, however would charge for his labour ($110). I then spoke to the manager of Harvey Norman, Townsville, where I bought the air conditioner and who that the warranty did not cover this fault. From researching this issue I find that if the pc board had been coated in the first place, there would have been no short circuit. Hence, I was sold a piece where the PC board in the outdoor unit was not reliable and had inadequate protection for expected events like frogs, geckos, insects etc entering I wrote to Fujitsu again to complain about the unfairness of the warranty and requesting that the board be replaced free of labour costs as the fault was more due an inadequate protection offered by Fujitsu to keep the outdoor unit in good working condition. However, they have refused and it seems that the warranty clause quoted by Fujitsu, has been drawn up for their own protection, which makes the warranty useless and unfair for the customer. Unreasonable warranties such as this one should not be in existence. I feel very disappointed and let down by both Fujitsu, whom I favoured over other companies due to their normally good reputation, as also by Harvey Norman where I have bought all my white goods, computers and software.
Great for an Aussie Summer
We got this air conditioner to replace an old clunker. It's heaps better. It's pumps out the cold air without being too noisy, the air flow can be directed both horizontally and vertically, and it seems quite efficient. We haven't noticed much of an increase in our power bills despite using it a lot.
Good cooling, quiet.
Pretty basic aircon. I got 2.5 and 3.5kw systems. Surprised how quiet it is. Buying from Harvey Norman was a terrible experience, so buy elseware and make sure they have stock. The wifi model was hard to setup and lacks integration with automation systems. Overall though for the price it’s a pretty good choice.
Good air cond
Great air conditioning heats and cools a 8x6m room quite quickly has a top power option that blast out air to heat or cool room quickly easy remote to use quiet and keeps room at temp easily even on 35 degree days would recommend great value for a big air unit
Dont honor their promotions dont buy through Harvey Norman
I was ripped off by the promotion of buying 2 air conditioners and not receiving a cashback when we purchased in the required period. I rang the Head Office in NSW Eastern Creek and they basically didnt want to know about it. Tough Luck more or less you don't have a claim number. Hey they were rude and Pauline was sarcastic. No customer satisfaction and service they couldnt care less so don't buy these aircons go for the top rated ones on Canstaar. If they do not honor a promotion from geniune customer and they can always follow up who is then they are not worth buying from or dealing with. I will be writing to head office n Japan.
The Unit is not bad. It runs reliably . But it is a little noisy for a Bedroom. Also the minimum temp you can set it too is 18 degress which I find a little to warm for a bed room. Something like 16 degrees would be better. Also front cover that you need to fold up to clean filters has weak hinge points, one of which has broken on my unit.
Bought this item a few months ago and installed it on the second floor of the house. We are very happy with the cooling and heating system, however, the air condition unit does tend to make some sound when it is on and you can hear the sound more at night.
Questions & Answers
Hi. My remote won't come on. I changed the batteries and it came on for a bit but wouldn't turn the unit on. It's since went off again. I googled it and google said something about pushing an emergency start button on the unit. That started the unit but the remote still isn't working, I can't control the unit and can't turn it back off. Can anyone help please.
Consider replacing the remote.
Hi Ellen, this could be the remote control, or it could be the receiver board. To test the remote please use your smartphone and place it into selfie mode angle remote so you can see the end of the remote control on the screen and press the button a few times. If you see it flash, this would indicate the infrared signal has been sent and the receiver board may not be picking this up which would indicate a technician is required to confirm. Alternatively please call our Technical Support team who will also do their best to assist you. Tel: 1300 364 484.
Thank you. There was no flash, does this mean it was the remote control? Can these be bought separately?
Thank you again.
What area in m3 will this effectively heat and cool
About 20-30 metres
Hi Andrew, You can check this out by using our Economatch guide via this link https://www.fujitsugeneral.com.au/residential-range/economatch
Hello, I have a Fujitsu reverse cycle air conditioning unit, Model # ASTG30LFF. I clean the filters regularly. My question is are their filters available of a higher quality, like a HEPA type that would be superior in keeping the air cleaner, in these trying times.
Hi Debra, Thank you for your question the filters we have aren't HEPA type, we do have upgraded filters which will depend on the Fujitsu Air conditioning unit you have. Please can you kindly check the model information which can be located on the right-hand side and we will then be able to check for you.
Hi Debra, Thank you for kindly providing your model information. Please can you DM us to provide your address and as a valued customer we will send these to you as a complimentary gesture.
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|Category||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners|
|Features||Inverter, On/Off Timer and Remote Control||Inverter, On/Off Timer and Remote Control||Inverter, On/Off Timer and Remote Control||Inverter, On/Off Timer and Remote Control|
|Cooling Power||2.5 kW||3.5 kW||6.3 kW||7.1 kW|
|Heating Power||3.4 kW||4.8 kW||7.2 kW||8 kW|
|Type||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)|
|Cooling Energy Rating||4 stars||3 stars||2 stars||2 stars|
|Heating Energy Rating||4.5 stars||4 stars||2.5 stars||2.5 stars|
|Operating Temperature for Cooling||-10 ℃ to +46 ℃||-10 ℃ to +46 ℃||-10 ℃ to +46 ℃||-10 ℃ to +46 ℃|
|Operating Temperature for Heating||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃|
|Auto Cleaning (Self Cleaning)||No||No||No||No|
|Indoor Unit Dimensions||293 X 790 X 225 mm||293 x 790 x 225 mm||293 x 790 x 225 mm||320 x 998 x 238 mm|
|Indoor Weight||9.5 kg||9.5 kg||10 kg||14 kg|
|Max Indoor Sound Pressure Level||41 dB||42 dB||48 dB||49 dB|
|Outdoor Unit Dimensions||540 x 660 x 290 mm||540 x 790 x 290 mm||320 x 790 x 290 mm||620 x 790 x 290 mm|
|Outdoor Weight||25 kg||34 kg||40 kg||41 kg|
|Max Outdoor Sound Pressure Level||47 dB||48 dB||55 dB||55 dB|
|Max Outdoor Sound Power Level||64 dB||66 dB||72 dB||71 dB|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
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