Delivered faulty and no customer service
Avoid at all costs. Purchased a new unit and had it installed only for the installer to advise the unit had a blocked valve and needed a Fujitsu technician to fix it. Fujitsu customer service took half a day to answer the phone then booked a service call for the following week. Every call to customer service goes to a message that isn’t responded to, called head office asking to complain and got transferred to another message that also wasn’t returned. Sadly this review is exactly the same as another on this site
- Lifestyle ASTG30KMTA (8.5kW / 9.0kW)
- Verified purchase
Air Conditioner works well and is very quiet. We are very happy with this purchase.
The guy at Good guys that sold us this model wasn't sure if it would be powerful to cool an extra large area. It certainly does, without any problem. The unit functions well when in high demand and is used for hours on end during the heat of summer. Would highly recommend.
Great product and Whisper Quiet
Did a lot of research prior to purchasing, unit replaced a Carrier A/C system that had given many years of trouble free service.
Could not be more happy with our decision to purchase this Fujitsu A/C , just had a couple of high 30 degrees days and the system performed brilliantly, has made us realise just how good this inverter system is and outdoor unit is whisper quiet.
Purchase with absolute confidence.
Just the right timing, before summer!
Have just had this unit installed in my new home, job done promptly and very tidy, polite workers. Great unit with plenty of power and very neat fitting on the internal wall and also on exterior. Outside unit is up on brackets and very tidy, workers took away all the mess, came on time as well. Would recommend no priblems.
Works well when working
Replaced my 10 year old Fujitsu with the new model, had been very happy with previous so was no brainer with replacing with another. However 2 years later it developed a leak, after second attempt the Fujitsu recommended Technician advised the indoor coil was faulty and placed an order for a new part under warranty. One week later having not heard from the technician I contacted them and was advised that the part was on back order and they were unable to say when the new part would arrive. Concerned I would be without my cooling and heating ...system for a long period I have since contacted Fujitsu direct. Having provided proof of purchase date and model number as requested they have asked me to provide the part number. I will now need to follow up with the technician so as to provide this. I will add to this post when I have an outcome. Depending on the outcome I will adjust the star rating accordingly.
Very quiet airconditioner
Very happy with cooling performance, heating isn't as powerful I feel. Timer for on and off can be a bit tricky to use at first. Remember to read the instructions carefully. Overall, the air conditioner is very quiet. Inactivity setting works well, esp when you are leaving it on overnight as it reduces power consumption and doesn't blast all night
Bought mostly for heating and it does not disappoint. Will sometimes have to take the temperature up on the control for it to heat up the room in a reasonable amount of time. One of the most quiet split-systems I have heard and is easy to control. Overall it does the job and is easily worth the money (look out for manufacturer discount).
For the last one month it has been performing well
We bought this model of the Air conditioner from Harvey Norman in Osborne Park, Perth. The sales person who sold us this item is Neville. He gave us a good price and an installer. The installation was about 1000 dollars, including the removal of the old AC. The outside unit is very quiet as well as the inside unit. I will let you know how the Air-conditioner is performing in about six months time. For the last month the AC has been performing well. Fujitsu is offering a rebate of about 200 dollars for this AC. The inside unit is not as quiet as I would have wanted to. But it is not noisy.
Summer cannot live without it
Great for summer - used a couple of times for heat in winter for mornings
Had in stalled by professional internal wall away from lounge
Very easy to use remote for all settings (self explanatory)
Love the setting for quiet outdoor unit
Happy to recommend for purchase - why not buy
Unexpectedly good! An invaluable purchase
We finally caved and bought an aircon unit in November, just before the hottest summer ever. While we calculated the size of the room etc and made sure that we bought a conditioner of sufficient capacity, we were surprise to find that the unit, with a bit of fiddling of fan speed, swing directions etc, can actually cool the entire bottom floor of our house. And it does so pretty quickly and quietly. Really didnt expect the efficiency or speed of cooling. Since we bought it the weather has been horrendous and we were quite worried about the pow...er bill. The blurb said it would cost $480 or so a year to run, and I suspect this is under very specific conditions. But given that it had high use for two months, the power bill wasnt diabolical. - maybe $200 more than usual.. and well worth it considering how ridiculous the weather has been. We chose to get the Energex attachment that allows Energex to reduce the load during very hot days, but it hasnt really been intrusive. And we got a $200 rebate for doing so. The installer - whom we booked through The Good Guys - commented on what a good unit this was, and that it was of a great capacity for the open-planned nature of our house. Apparently they are very reliable and easy to fix. Thus far, no problems despite continual usage in hot conditions. As we booked the install through The Good Guys, if we have any problems in the future with the installation or the unit, we just go back to them for the warranty. It was about $300 more expensive than another model on sale at the time, but seemed sturdier and had a better distribution method.
working very well only had for one week that has been installed
very quiet and keeps the area very comfortable in temp keeps the room very easy to be in on hot days. The system is not imposing and is very neat.
Quieter but not as cold as the 10 year old cheapo that it replaced
my air-conditioning installer recommended this unit, I trusted him, but the unit is definitely not as powerful on cold and is similarly down on performance on the heating cycle, last week I had a cheapo Chinese Aircon of a lower capacity but it was getting a bit noisy so I thought rather than repair I would update, what a mistake $3000 for the unit and installation and it won't even go down to 16° like the old unit did (only goes to 18°) and is painfully weak on both the cooling and the heating, absolute rubbish don't waste your money
Fantastic! Powerful, quiet and oh so cool
I was worried after reading bad reviews about Fujitsu aircons that I might be making a mistake but my electrician (Clayton from Hux electrical) said we'd have no problem if we chose a powerful model and he was right. At first I thought it was noisy but that was because they finished the install at 2:30pm so it needed to be on high. Once the place is cool you can turn the fan down and barely hear it. It's an unbelievable 40 degrees today but you wouldn't know it inside the house and can only faintly hear it working. If you know it's going to be hot and you're at work you can set the timer. Love it!
Questions & Answers
i just bought one of a guy whos putting in a ducted system was wondering how old it is
Hi Mick Thank you for placing your question on Product Review. Please kindly provide the serial number which can be located on the right-hand side of the unit, it will begin with a letter followed by six numbers, so we can assist in answering your question as soon as possible for you.
In regards to the 5 year warranty, is there any difference between buying a Fujitsu air conditioner from a shop and buying it from a online retailer (& getting an electrician to install it) in terms of how the warranty operates?
Also, do you go to the place of purchase or straight to Fujitsu if something goes wrong with the air conditioner?
Hi Sopha, Thanks for your questions on Product Review. Please be advised with any Fujitsu Air conditioning unit it will come with a 5 year Warranty and if you need to call for an issue under warranty our Service Team will do their best to assist you Tel: 1300 364 484
Hi Ian, Thanks for placing your comment on Product Review, please see the below with the pipe sizes for ASTG30KMTA refrigeration pipe sizes 15.80m (5/8") and 9.52m (3/8"). Please don't hesitate to contact our Technical support team if you would like to discuss this further and we can also send you the diagram of this information too.
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