Furnish.com.au

Probably too late now - company in administration! – Ordered outdoor cushions based on dimensions that fit our furniture and second choice of available colours on 20 February. Placed order based on website availability, after accepting our order they contacted us saying the items were no longer in stock but they had different cushions which were the same size just a different colour and design. … Read more

We stupidly trusted them and accepted the alternative.

Took several weeks to arrive and when they did arrive the cushions were too small for our furniture. Tried to contact via email several times with no reply.

Doing some searches on the internet for a phone number to ring this morning and found out the company entered administration and is in insolvency as of 28 February.

See ASIC site for details of appointment of administrator and contact details: https://insolvencynotices.asic.gov.au/browsesearch-notices/notice-details/The-Walnut-Group-Pty-Ltd-605846197/7485d303-b353-4b48-93e8-39817096c3f9

Excellence customer services – Excellence customer services and excellence communication thru out the purchase till delivered the furniture to us.. Minor issues happened during the delivery but they fixed immediately...

Will not answer Phone or Emails to refund money – Purchased desk that was in stock. Came back a week later and said it was not in stock and suggested an alternative, which we declined. Ask for a refund - three weeks later no reply. Phone rings out. Do not use this company.

Exceptional Service – I purchase my kids beds and mattress from Furnish.com.au, i was a little concerned with some of the negative feedback accumulated by past management, however i found Furnish to be very helpful and professional, with exceptional customer service. My initial order was out of stock, they assisted me in locating a replacement and once finalized,… Read more

within a couple of days i received the order.

I would recommend furnish to anyone looking to purchase affordable furniture.

Exactly what I wanted, don't get what all the fuss is about – Okay, so it's obvious the old Furnish.com.au went into receivership and stuffed a few people over. The new domain owners are running a serious business and they performed as well as I'd expect any online furniture seller to perform. They answered my emails quick enough (had 3 emails sent with replies over a day), were willing to let me come and… Read more

see the wholesaler's warehouse so I could try out a sofa bed before purchase, and upon payment, I received my sofa the next day, as I was promised. So basically they did everything I requested, had a common sense and practical approach to customer service, and were.. you know.. normal. After meeting a few of the team in person, it became obvious that the older reviews really aren't about the same operation. It's a new company, just with the same domain name.

Jason was very helpful and gave me a business card, showing he was still eager to be contacted even after the sale was complete, and the sofabed I purchased is exactly what I wanted.. maybe even a little better.

Would I recommend them? Yep, yep I would. I mean, they're not AMAZING, but they're what you'd expect/hope for, and the service was practical and prompt.

Great product, very happy! – Furnish we're great to deal with. Was given updates throughout my order and processing. Product was excellent. Delivery was quick. Was very happy with the service as well. Would definitely recommend Furnish and will look to buy again from them.

Don't do it – Purchased an item that was advertised as available. After a week they advised it was not in stock. After suggesting other items that I could buy (twice the price of what I wanted to buy) they said they would process a refund. Still waiting 2 weeks later - when I chased them they said they were busy.....

cushion order – placed an order to buy couple of cushions, which were between $30-$40 but when reached checkout it was $100 delivery!!!!!!! I do happen to reside in Australia. I also sent emails to no avail quering why delivery was so expensive, but no response. I can imagine what you consumers are going through, at least my order was never placed, or could have finished up with a disaster on item.

Do not buy from them – I am from Sydney, bought a click clack sofa for $407 including shipping on 8th May and I have to wait up to the end of July which I knew after buying it. They never reply your mail, don't pick up phone in a word customer service is as bad as hell. I wanted a refund but no one get back to me. I don't know if my product will arrive eventually; if not I am going to officially complain about them to fare trading.

Wrong product supplied, damaged and screws missing – This company is terrible. The incorrect bookcase was supplied, the shelves were damaged and screws missing rendering it totally useless as even if I did want it it cannot be put together. The company won't return emails and do not supply a phone contact on their site. DO NOT USE

Worst Ever – Paid over $500 including shipping for item to arrive 16 days later damaged. Such a terrible company. No phone calls are answered, emails hard until you threaten to claim a refund from them. They clearly don't care as this is not their first complain. I'm considering contacting consumer affairs regarding them. Word of mouth is very powerful. I… Read more

will be sure to let everyone I meet know how much of a disaster this has been and to avoid them at all costs. I would have been safer buying the item for slightly more from eBay than this company. DISAPPOINTED :(

Happy with the scatter cushions – I was looking around for cushions online and stumble upon furnish website. The whole order process is easy and I got the item from them within 3 days of ordering. Quick delivery as I was expecting it to arrive in 5-7 days as standard delivery. Only thing is that I have to collect it from local post office as I was not home during delivery time. … Read more

Nice scatter cushions that is very well made and quality of the fabric is good. Very pleased with my purchased.

waiting for refund – i purchased a double bed 7th march 2015 only to find out after i had paid that the bed was unavailable.I paid by paypal my money went to a company called black walnut group Pty Ltd according to paypal. I then rang asic who told me furnish has gone into administration/ liquidation and should not be trading.They suggested I ring the liquidators… Read more

Pitcher Partners. To contact black walnut group pty ltd at info@blackwalnut.com.au. I hope this helps everyone that has had problems with this company.

Woeful experience – While the product is so so, I paid $88 for an overnight courier for a bed that took twice as long to get me. I contacted both Furnish and the courier company but neither seemed to care! Waiting for my bed to be delivered I lost a full day with my father. He passed away last week - thanks for depriving me of time I could have spent with him! … Read more

I have been waiting for a refund for a service I didn't receive for two weeks now!

Word of mouth is a very powerful tool and I will make it a mission of mine to dissuade anybody I can from ever shopping with you.

Still waiting for refund! This company is a joke! – We ordered a sofa and after two days they told us per email that this sofa was discontinued and therefore not available. They recommended another sofa and we said no thanks, we want a money refund! After one week still no money on our account. After having spoken to a chat service person twice, they keep saying that the request had been for-worded… Read more

to the head accountant! 1. They should not advertise sofas online, if there is no availability just to attract consumers! 2.if there is no product availability company has to refund the consumer straight away, it can't take over a week to make a money refund and if so there is something doggy! After reading all those bad reviews about this company, I realize that this company is a joke! I will contact the ACCC. Has somebody already contact them?

Burnt – Furnish.com - now in Voluntary Liquidation... sucked in plenty on the road to closing! Trading Insolvent for some time and taking hard-working people's money! Staff not even knowing that it was coming... or so we are told! Paid them $2,916 on 10th Feb... 2 weeks later they crashed and burned everybody!!! Liquidators have said there is probably no… Read more

hope of ever getting anything back! Keep an eye out for another new online furniture company opening soon... but don't be fooled like a lot of us were!!! "Australia's No. 1 Online Furniture Store"... you're really now just criminals, stealing money from anyone and everyone!

Update from last review (girls desk) – Got the beat around. No call back, no email. Tried calling numerous numbers but has all been disconnected. Drove over 70km to their store today only to find a notice on their door saying they've been taken over by administrators as of 2 days ago. Called the number on the notice and they explained to me there's pretty much nothing they can do about… Read more

replacement or refund. They said I could try getting in contact with the manufacturer to see if I can get a warranty or get it fixed to my expense and they will try to re-in burst but there's no guarantee. So $375 for two faulty desks that are completely useless. The manager knew all along and just lied about having another one sent out so i wouldnt demand a refund. I guess the lesson here is to check out reviews on a business before making a purchase.

Liars, liars, liars

Dont buy from them! – We paid for a bedframe weeks ago, opted to collect it from the Sydney warehouse rather than delivery. They never contacted us to let us know it had arrived in the warehouse, I had to chase them, husband drove for 1.5hrs to collect and warehouse was closed even though they told me the day prior to come collect it and now apparently all their stores… Read more

are closed until further notice! We now have no bed which we have paid, cant collect it and nobody answers their phones!

Paid for product, did not get product, cant get in touch with the company!

Stay away – Shocked that such shonky companies like this exist in Australia. Their phones go unanswered or disconnected, emails go unreplied to, customers left in the dark in regards to orders. Do yourself a favor and look elsewhere. The girl we did get on the phone lied to us. When you order, no confirmation email is sent to let you know the status of your order. Bad service, phones unanswered or disconnected, no reply to emails.

Have they gone bust? – haven't received my order and can't contact anyone. the hotline has been disconnected, the other phone doesn't answer, no reply to emails. my advice is steer clear. not sure what to do now but try to get my money back from paypal. I think the reviews on the company's website must be a joke because this has been a terrible experience.

Terrible terrible terrible. Most regretful purchase ever – It's been 5 weeks now since the order was made the on site ( we were told it would be shipped within 2-3 weeks). Good luck getting in touch with anyone who actually knows what's going on. I've just spoken with someone on the live chat (as I do every single time and at least once a day) and was told a specialist would call me back (as they have… Read more

every time). Haven't spoken with anyone in over a week when they told me my order had left the warehouse. Yet I still haven't received or heard anything.

Would really love to just cancel my order but they charge 30% of total order for cancellations.

How do they manage to stay in business??? – Saw a discounted buffet online (which I had previously viewed at the Cranbourne store) and orderered it on the 20/11 via their 1300 (sales) number. It arrived a week and a half later. Once the delivery guy had opened the box, I found the buffet to be damaged. One door had unfinished wood (staining/painting not completed properly) at the bottom, a… Read more

split in the wood on the other door and the top drawer on the left of the unit was jammed in on an angle (the top of the drawer was pushed right in leaving the bottom of the drawer jutting out at a ridiculous angle. I told the delivery guys that I would not accept delivery of the damaged unit and after calling the warehouse manager, they agreed to take it back to the warehouse. I called the 1300 number immediately, informed them of the issue and was promised a call back Monday. No call. So I called them Monday late in the afternoon. After speaking to the person who initially processed my order, I was promised a call back on Wednesday (a replacement is not possible as they are completely out of stock). They also informed me that the manager who authorises refunds would be back the following week. No call back! Am I surprised. Unfortunately, not at all. After reading the reviews, I hesitated before thinking I'll just give them a go. Surely they can't be all that bad. Wished now that I hadn't. I have no buffet and they still have my money. I know I'm being given the run around, but they're wrong if they think they will get away with it. This company and their staff lack integrity and have absolutely no comprehension of the meaning of true customer service. Reputation is everything. Do not buy anything from their stores, no matter how good it looks. You will regret it.

Goods arrived damaged.

Don't Even – Went to the show house or stockroom or whatever it is called a lady and a man who were the owners were upfront rude, racist behind my back and even in front of my face because they thought I didnt understand english. The man was boastful about his business and the lady constantly interrupted the man telling jokes. I had to restrain myself not to… Read more

punch the [censored word removed] in the face. Also the furniture was [censored word removed] they tried to sell us a couch but told us we couldnt see it until it arrived.

Exploding Toughened Glass, Poor Customer Service – On the search for a TV unit I headed down to Furnish.com where I found a toughened glass unit that I really liked, and it was only $200. Bargain right. Upon getting the unit home I set about assembling the unit. I had all the pieces laid out on the carpet to ensure I had all the necessary parts. Upon lifting the centre glass panel from the… Read more

carpet it simply exploded in my hands. While it was quite a shock, it was extremely lucky that no glass was embedded in my hands causing any serious injury. This was definitely not what I was bargaining for.

My work situation has me out of state often and as it happened I was to fly out that night so in order to deal with this problem swiftly I rang the number on the invoice, which doesn't actually call the Cranbourne store direct.

A man by the name of [name removed] took the call and seemed willing to assist in getting someone from the store to contact me back. I explained my situation (that I would not be contactable by mobile the following day for over a week and that email was preferable) and emailed the photo's through promptly before cleaning the shards out of my carpet.

That was all the contact I had for over a week. I left two email addresses and a WA phone number that I could be contacted on and the times available, but for over a week I had no contact regarding the issue.

When I did return home on the 11th Oct I rang the store to follow this up and The store manager informed me firstly that there was nothing that could be done and that it was probably my fault that glass had exploded in my house, and secondly that some had tried to contact me.

Now I don't like being told that something that was not my fault was my fault, nor do I like being told that after supplying two email address's and an additional phone number to account for my situation, that in this day and age someone had tried to contact me with no avail without so much as leaving a voice mail message.

Back to the glass issue. Toughened glass is formed through a process of heating and cooling the glass during its manufacture to induce internal stresses within the glass to make it more resistant to firm knocks and hits. Theoretically toughened glass is stronger than steel, however the manufacturing process is no where near perfect and during this process small imperfections can be embedded into the glass affecting the internal stresses causing the glass to spontaneously explode.

While this is not common, it does happen. Do a Google search.

I was told that the store manager had discussed the issue with his managers and that there is nothing they can do. When I asked to speak to the company managers I was told that I was unable to call the managers direct and had to email them, which I have done to no avail.

This issue is still ongoing, and poor quality glass is a major safety issue.

Exploding glass, poor customer service

***Read this***The worst quality furniture, the worst retail experience of my life and now have refe – In May 2012 I purchased a suite of bedroom furniture for my son's birthday from Furnish.com.au’s store at Auburn. The purchase consisted of a king single bed with storage under, a bed side table, a desk and a sideboard. This furniture was sold as 'Tasmanian Oak' and the main reason for our purchase was to acquire bedroom furniture for our son that… Read more

would last him until his late teenage years. This is why we paid a premium for oak furniture over and above our normal type of purchase from Ikea or other similar flat pack chains.

This order was fulfilled over two deliveries in mid/late June 2012. The first delivery was incomplete (did not include the under bed storage) and also included a damaged bed that we did not sign for and was sent back. The bed and storage was subsequently re-delivered 1 or 2 weeks later. Upon completed delivery we decided to use the furniture in both our children’s bedrooms to avoid clutter.

Over the course of the 12 months that we owned the furniture, the joints were steadily coming apart and the furniture was twisting and becoming un-aligned. It was clear that the furniture was made from Oak veneered chip board instead of the Tasmanian Oak that had been advertised. The jointS were coming apart so much that you could clearly see the chipboard inside.

On Saturday 8th June 2013 we contacted furnish.com.au to advise them of the faulty furniture and request a replacement or refund. I followed their request of emailing in pictures. On Monday 17th June I had not received a reply so called to follow up. I was advised that the email had not been received and to re-send the pictures. This was done on Monday 17th June 2013. Over the course of many emails that week with a lady called [name removed] I was notified in writing on 22nd June that the furniture would be picked up as faulty the following week and be replaced. Accordingly my wife arranged for a day off work, because she is a casual this was unpaid.

This collection never happened. On 27th June, without prior discussion we received another email from [name removed] notifying us that they would not collect the furniture, that our warranty was with the manufacturer and we had to claim from them directly. At this time [name removed] gave me the name of the store manager, [name removed], as someone who I can follow this up with.

I left repeated messages for [name removed], none of which were returned. Finally on 3rd July I used a letter template I found on the ACCC website to lodge a formal complaint with Furnish.com.au, stating the problem and requesting that this problem be rectified within a given timeframe. [name removed] finally called me and agreed to come to my house to inspect the furniture ‘in-situ’. This was arranged for early in the morning (before 8.30) on 9th July. [name removed] didn’t turn up for this appointment (again, more time taken off work unpaid).

At 9am [name removed] texted me to advise that he would not be coming. At this stage, in frustration, I had my wife speak to him to re-arrange another appointment. Subsequently, [name removed] come to our house in the evening of Monday 12th July. [name removed] inspected the furniture in the two rooms that it was in, and confirmed that it was faulty and he would arrange for it to be collected and returned to the manufacturer for fixing or replacing.

The furniture was collected mid week (more time off work unpaid)

On Friday 19th July in the evening I got a call from [name removed] saying the manufacturer had inspected the furniture and concluded that my house suffered from ‘rising damp and excess humidity’ and as such were not going to replace or repair the furniture. When I questioned him on this it turned out that it was not the manufacture that had claimed this but [name removed] manager.

He was very vague about who had seen the furniture and who was telling him to give me this message. He claimed to just be caught in the middle and I should speak to his manager, [name removed]. [name removed] committed to sending me pictures of the furniture inspection and details, in writing, of their position. He also committed to having [name removed] contact me.

By Wednesday 24th July I left a telephone message for [name removed] explaining that I still had no resolution. In return he emailed the name and email address of his manager, [name removed] saying I had to contact him.

At this stage I feel as though I have no other option but to pursue Furnish.com.au. Currently I have paid $2,500 for furniture that has fallen apart within 12 months, had this furniture collected and not returned to me. My complaints have not been taken seriously, I have passed from person to person, my statutory rights as a consumer have not been honored and the furniture did not even meet the marketing description that it was sold under.

Made of veneered chip board, poor quality, did not honour their warranty, did not honour their commitments that they made, have collected the furniture but refuse to refund me.

Never again – Ordered over the phone and was told the TV unit would be delivered in 2 weeks (ordered 15th Feb). After two weeks I called up and was told it would be delivered on 18th March. Unit did not arrive until 9th April, there are scratches on the front and two fixings missing!!!! Absolute joke - there is a reason this furniture is cheap. Will never order from Furnish again. Price, selection Poor quality, missing parts, very long wait for delivery

Stay Away – I brought a bunk bed on line got confirmation that order was processed and waiting to be shipped waited several weeks. No bed, phoned and got the run around several calls later no bed in stock. Refund you must be joking, unless 30% penalty is applied, Many phone calls later and a trip to the store to demand refund for product that they were… Read more

happy to take the money for but unable to deliver. More phone calls and having to wait several weeks more to get full refund .

There may be some good online sites out there but if it for larger items where big bucks are concerned. Learn from my experience and go to Harvey Norman and pay 10% to 15% more but for the service and accountability its well worth it.

Bad service, able to deliver product but happy to take money, took month to get money back

Excellent Customer Service – Me and my husband went to buy some furniture to the mega centre as we are furnishing our whole house and went to each and induvidual store down there.But every store we went no one seem to be interested in asking customers what we are after.And luckily we went to furnish in the end as its on the top level. There was so much varity to choose from… Read more

and as soon as we entered we were welcomed by the sales person (don't remember the name may be Larry). We told him the set budget restrictions and the things we are after within the price range. And was given so many options from bed to mattresses and dinning setting and tv unit..Was told 2 weeks devilery, which was made as promised. Happy with the service and products. Would defiantly be using them again. Product quality and customer service

Stay away from them, looks like they taking orders they can't do, to earn some interest on your mone – Was looking for a bed, found a one I liked . Had been told that they don't have it in stock, display model has been offered. I didn't want display model, after sale person realized that we are going to leave, I had been informed that definitely the supplier has it in stock and they will deliver it in one week. PLUS delivery will be free !! After I… Read more

asked the salesperson how it's possible, was told some bull-sheet that "manager loves me and I can do it" . That happened on 7th of September.

On 13th I have received a call from the same person that "unfortunately supplier doesn't have in in stock and it's gonna take 4-5 weeks and had been offered to take the display one or something else". I didn't like it from the begging. I asked to credit the amount paid back to my account, had been told it will happen in 3-5 working days, (past 9 working days still don't have the amount credited back.

What I think they are taking the orders they can't perform, putting the money into some account to earn interest and telling their customers bull-sheet.

I am not going to call them each day, but on the next week, I will file the complaint to Fair Trading Commission to check their financial affairs.

If somebody is interested how is it going or had been treated in the same way, please feel free to contact me or Fair Trading Commission directly ;)

I didn't get the bed, but spend 400 AUD and can't get it back

Good Mattress – I suffer from a condition called Spinal Scholorosis and I am in pain pretty much every day. I was taking pain killers on a weekly basis. I bought a mattress called the "Spinal Care". I am very happy with my decision and I recieved my delivery within 2 weeks. I also purchased a lounge called the Brody It was so Cheap. My partner kept annoying me… Read more

because they said 4 weeks. But it came in 2 weeks. Thats what I call QUICK!!! :O reliable, cheap, good quality

Furnish.com – I have used this company twice. The first time I purchased the Manly Captains bed and the most recent was a bunk bed - cannot recall the model name. Both items were delivered within a week and had no problems with either order. I spoke to them a couple of times over the phone with regards to the mattresses I needed to buy and they were always friendly and very helpful. Quick Delivery, Friendly service.

Absolute rubbish – I brought a cub board and put it together myself as I went to move it the whole thing fell apart and put holes in my wall... Furnish.com said yes it was a there fault but yet have not seen any compensation.... Do not buy this.. Go to ikea or somewhere else u are just wasting your money at this place.. Cheap wood...

No service – The worst company I think I have ever delt with. I had to ring them about 10 times to locate furniture. They do not reply to emails. They do not lias with the delivery people. When you do finally get hold of staff member they have no idea what is happening to your order. will never use again

Excellent Service and Price – I went down to the showroom at Auburn and purchased the Beverly 5 piece queen bedroom suite and mattress. I got a great price and great service, the salesman's name was Gary. I asked them to hold it back for 3 weeks and that wasn't a problem. A couple of days before the delivery I noticed that one of the items on the invoice was missing so I rang… Read more

the salesman to let him know and it was rectified on the spot.

I got the call the day before delivery for the time they were coming to deliver and they showed up on time.

Its quite good quality for the price I payed. Good Quality for the price you pay & Good service

Buyers beware, Customer Service appauling – Ordered a 3 piece bedroom suite online (paid in full) ETA 10 -20 days, heard nothing from them so after 4 weeks past, phoned 3 times, no one ever returned phone calls. Asked to speak to Manager only to be told (suprise suprise) that the manager is unavailable. Cancelled the order demanded my money back, told it will take 72 hours, i will believe it when i see it!