Furniture Bazaar

Think twice before spending your money here! You need to think for 30 minutes before spending even a single dollar at this furniture store! I spent $1,340 on two beds. Before they were delivered, my plans changed, so I asked to cancel the order. The store manager told me there would be a 20% cancellation fee. I reluctantly agreed to that.… Read more

However, he then told me that I could not get a cash refund and would only receive store credit to spend in the same store.

The problem? I didn't need any more furniture!

The manager insisted that this was the store's return policy. I pointed out that nobody had informed me of these conditions before I paid. I only saw them on the invoice after completing the payment. I argued that this was unfair and potentially unlawful, but it made no difference.

I even submitted a complaint through the company's official website. And guess what? The person who called me to handle the complaint was the very same store manager! Unsurprisingly, I received exactly the same explanation and no meaningful resolution.

In the end, I didn't want to waste my time and money taking the matter to court over this amount. I had no practical choice but to spend the approximately $1,000 in store credit on a bunch of things I didn't currently need.

Honestly, the whole experience felt like dealing with a scam operation, and the manager's attitude felt more like that of a robber than someone providing customer service.

To be fair, the store staff were lovely. They were friendly and helpful, and they deserve credit for that. Unfortunately, the management and the company's complaint-handling process completely ruined the experience.

My advice to other customers: read every single term and condition, and make sure you understand the cancellation and refund policy BEFORE you pay. Don't assume you will be able to get your money back if your plans change.

A very disappointing experience that has completely destroyed my trust in this business.

Excellent service – Thankyou Suzanne your service and assistance was truly top notch!! We just wanted too let you know you spoke too us and treated us so professionally!! Hence why we came back too you even tho we live closer too Rockingham!! You need too be told this more often thankyou!

Amazing customer service – The bed it’s self is wonderful and great quality! Customer service was excellent.

Very good customer service and good furniture for a decent price!! – Sampada was first contact and she helped us choose all our beds (4 beds), we went back and bought a couch too (Marlow chase), delivery was taken care of very swiftly by Irfan after initial misunderstanding of the date for which I am very grateful for Irfan! Wonderful team and we love our beds and couch!! Thank you Team Osborne Park!!

Very disappointed. I ordered and paid for the Alder 5 Piece Outdoor Dining Set online, only to get a phone call saying it’s actually a pre-order item and won’t be available until March 2026. Why list it as “in stock” when it isn’t? Now I have to wait another 3–4 business days for a refund to show up on my card.

Unnotified delivery attempt, unhelpful and misleading support, partial delivery, lack of accountability and communication, failure to follow through. NEVER AGAIN

Honestly the worst quality and customer service I've ever received. Would rather sleep on the floor than buy anything else from this store

Was given a quote for lounge suite valid for a year however the salesman had made a mistake and didn’t realise it was they’re January sales price however after getting in touch with Shannon all got sorted and they honoured the quote, if the standard of furniture is as good as customer service I’ll be well pleased, thanks Shannon

Good instore customer service Very poor delivery service Unprofessional and very unhelpful

Online photos not matching product in real life misleading and no discount offered for inconvenience of this customer experience despite admitting it was true! Disappointing.

Horrible after sales. Sofas broke a year after purchase. The frame is made of thin cheap wood frame. Warranty declined by arrogant technician. Would NEVER recommend them.

Excessive delivery charges and misrepresentation – We had a terrible experience with the delivery of a lounge suite purchased from Furniture Bazaar. At the time of purchase, we were told that the delivery charge would be $100, which we paid. We advised the store prior to purchasing that they would have to deliver the lounge through the back entrance of the house. They stated that as there were… Read more

no stairs involved it would not be an issue to deliver through the back. However, when the delivery men arrived they would not deliver the lounge, as they said they were not strong enough to carry it around the back. The store would have known the weight of the lounge and should have sent delivery men capable of delivering the lounge.

We were then advised that we would have to pay another $350-00 to have the lounge re-delivered by four men. When they arrived the second time there were only three men, even though we had been told that the price charged was based on a need for four delivery men. They said that this time they brought a “strong man”. Once the lounge was in the house they advised that it would be very difficult for us to put the feet on the lounge (even though the store representative had told us at the time of purchase that this would be easy and no tools would need to be used). The delivery men charged an additional $110 to attach the feet, which required use of a drill. The Furniture Bazaar Manager subsequently refunded us $100 for fitting the feet.

Overall, delivery of the lounge has cost $460-00, over four times the $100 represented at the time of purchase.

I intend to contact Consumer Protection to report these excessive charges and the misrepresentation of the delivery charge at the time of purchase.

Stupid return policies! – One star for customer service! Took them five days to reply to my email where they just stuck to their policies in regards to returns. I purchased two mattress toppers by mistake. One I purchased online the other one was given to me as a gift. I inquired by email in regards to returning the one I purchased which was still unopened in the vacuum… Read more

seal package in the box. I know it's vacuum sealed inside the box because of opening the first one. They refused to take it back for hygiene reasons! I don't even know where hygiene would play a part when something is vacuum sealed inside a box? I'm annoyed that they won't override the rules considering it wasn't a hygiene reason to deny returning the item that they could easily turn around and sell again.

Bought Sofa - bad experience with quality and service – Please guys beware before buying from Furniture Bazaar, we bought a sofa and in the 8 months(we were out of country for 3 months) the sofa has broken frame, springs are popping out, cushions lost the firmness and the fabric is stretching everywhere. They say the cushions and fabric is covered for 2 years on invoice but when you complain they say… Read more

it’s because of your misuse. We work fulltime and was out of country for 3 months I don’t know how to behave in sofa may be according to them. So just think about this situation where you can not film your self in your own house to prove that you have behaved with sofa you are not covered. Radhika the main person who will be so rude to you and ask to go any speak to consumers as she doesn’t want to deal with anything. And also they will stick to their decision and not have another assessment or another person’s opinion.

Shocking experience with furniture, Bazaar – Absolutely terrible company for customer care product broke after four weeks of warranty ending and for a large expensive product. They have made no effort to help me fix or repair my large piece of furniture. They just come back with me that the warranty has ended but for a large piece of furniture in his last for a reasonable amount of time… Read more

after warranty ends. Zero customer care and zero care for customers in general. Stay clear of this place go somewhere else. Customer relations will not help you they just want you to go away not even consumer protection. Get any response from them

Poor quality look elsewhere – Purchased couch 14 months ago poor quality already broken, Purchased a care cover extend warranty plan through them as well claim denied - left with a couch that cost nearly 2 grand thats broken

Ripping money – I put order for pick up Unfortunately item cannot fit in my Ute Now I want to cancel order and they ask for 20% of total item Just unfair and unethical

CONSUMER WARNING: Do not purchase products that say "Online Only" !! Poor Service / Online Business – I have had a similar issue to the below reviews in regards to online purchases. It's been over a week back and forth with the owners and [Name Removed]. How far they have fallen in the Perth market. They way Furniture Bazaar do business is criminal. I will be lodging with the matter with Consumer Protection. After assisting this business in the past find staff it pains me to see how far they have fallen.

1 star is too generous! – CONSUMER WARNING: Do not purchase products that say "Online Only" !! Because if you run into a problem there is no contact number to call! Only email! We received a defective piece poor quality peice of furniture and it's been over a week with no resolution, refund or replacement. They stole our money!!!!!! The matter has now been lodged with Consumer Protection.

Terrible protocols! – We purchased a coffee table, then had to drive from the shop to warehouse 2hrs later to pick up the product. Drive to the shop, then back home, then drive back to the warehouse 2hrs later to pick up the small coffee table. Service is terrible. Unsatisfied with the protocol's!!

Love it ❤️ – Love my new lounge looks great plus comfy , only negative is it would be good if they could offer putting furniture together most people wouldn’t mind paying a bit more for this service. Also getting RAC discount is a extra bonus.

Beautiful customer service – Shaun the manager saved the day. A delivery man refused to take the legs off of my couch to fit them through my door. After a long argument the delivery guy’s manager managed to communicate with Shaun who was off that day. The next morning Shaun came sort out the issue & even set up the cushions & apologised for the delivery guy’s doing. Thanks Shaun

Don’t get caught on the delivery costs – While I’m really happy with the timber entertainment stand, I wasn’t happy with hidden delivery costs explained at my front door. I was ok with the $90 delivery fee, though I was asked to pay an additional fee of $25 to carry it up half a dozen front door steps. My wife and I managed to carry it as it wasn’t awkward or heavy. Disappointing!

Furniture – I purchased 13 pieces of furniture from the Midland store. The dining table had a chip in it. The organisation swapped it over without hesitation. This included delivery and assembly of the new table. The replacement table does not match the rest of the furniture in the package. It has nasty looking marks on it going against the grain of the… Read more

timber. It is unsightly and not worthy of the $4000 l paid for this package. I have asked for another table. They have refused to give me a new table. They have offered me the floor stock one (and not a reduced price) and stated l would have to pay pick up and delivery charges. I am absolutely disgusted in this response.