Future Broadband

Future Broadband

 Verified
Future Broadband
4.9

48 reviews

PositivevsNegative
98% · 471 · 2%

Adequate Speeds Yes · No
Value for Money
4.7
Transparency
4.9
Customer Service
4.9

Reviews

48 reviews
Schwartzinator
SchwartzinatorHunter Region, NSW
  NBN 1000/50

High Quality Product without the Pricetag

Although more expensive than the commodity players such as my old provider Aussie Broadband, this service does not use DHCP which has been the cause of most of my outages with them. Static Routed IPv4 and IPv6 mean that this service has not failed once.

Highly performant and highly recommended Show details

Thomas matthews
Thomas matthewsSydney16 posts
  NBN 100/40

[Content Removed]/False

Constant dropouts and tampering with services this is another resale company that tricks its users avoid this is you must! Show details
Icarus
Icarus5 posts
  NBN 50/20

Solid

Deliver what they promise. Very happy with the service they provide. Show details
Value for Money
Transparency
Customer Service
Grange Hermit
Grange HermitPerth, WA
  Verified NBN 100/40

Very solid reliable business grade HFC home broadband service, at an excellent price. 6MLO in Perth

Been with FBB a couple of years, after the ABB price rises. Jason and his team really know their stuff, and provide a boringly reliable service, based on TPG / AAPT business class network, with a static IP address. Check out the WP forums, there's not much content, since 'it just works'.

A hidden gem - keep up the great work Jason and Team! Show details

Ross C
Ross CSydney Surrounds, NSW3 posts
  NBN 50/20

Reliable, good price, and rapid recovery after outages

I've been with FB for just over a year. Only had 1 issue which Michael fixed in 10 minutes by requesting a visit from NBN Co. If there is an NBN outage, which is rare, it is almost immediate that the internet begins working again. Could not be happier with the price and reliability. I also appreciate Jason being active on Whirlpool. Show details
Vee M.
Vee M.Sydney, NSW7 posts
  Verified NBN 50/20

Future Broadband, excellent top tier ISP

I was on a 12 month discounted promotion with Future Broadband and never did I have any problems using the service.
- Never had major internet dropouts, if I did, a quick power cycle does the job.
- FBB representatives are always helpful and very knowledgeable.
- Service is fast and reliable, worth every penny. Show details
bodjo
bodjoSydney5 posts
  NBN 50/20

Great quality and super reliable

Tried a few providers over the years. All had their pros and cons.
Future is arguably the most stable and reliable service I have had on all of them. Even scheduled maintenance windows are super rare (maybe 1-2 a year), and their staff are super knowledgeable. No script reading, they actually do listen and know how to resolve issues without mucking around.
Stability meant a couple years of lockdowns (with more people home all day) were not an issue at all. So glad we were with Future during all of that Show details
Christian J
Christian J2 posts
  NBN 100/40

Rock Solid reliable - and great speed

I've been with them for just under 2 years, and the best internet I could hope for. They do as they promise, and the speed is so reliable. The AAPT backbone they use obviously is a clear step above the standard residential NBN competition.
It does a family of 4 Video streaming both ways - haven't had a bottleneck.
And I love the local support you speak to real people. It is only office hours - but you never need to call them as it just works Show details
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FB_Customer
FB_CustomerSouth East Queensland, QLD
  Verified NBN 100/40

Solid reliable broadband connection well priced for low data usage

Reliable connection. I am a low data user (250GB/month average) and prefer fast download AND upload speeds for a reasonable price. Future Broadband does provide this service.
Any downtime (which does not happen often) is usually caused by BNB Co Show details
Andrew
AndrewSouth-East, TAS19 posts
  Verified NBN 1000/50
Value for Money
Transparency
Customer Service
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Connor B.
Connor B.Greater Melbourne (Outer), VIC3 posts
  NBN 1000/50

What an upgrade!

Been with future broadband for 2 months now. So far so good. Using TPG as their upstream and told "business service" has proved true so far. Less latency variance compared to AussieBroadband. My speeds are more consistent and higher throughout the day and peak. Upload speeds are defiantly more higher and pinned to the peak speed I take out (1000/50).
Moving in 2 months to FTTP connection and will take out their 1000/400 $360 Unlimited connection.
I have no problem recommending them to anyone, you pay a little extra on the lower tier plans, but their Perth customer service picks up in seconds if you need them and their service delivers, not to mention the free static IP, IPv6 and other tools suited to the home business. Show details
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Xhay
XhayAU2 posts
  NBN 25/10

Ticks all my wanting boxes

Pros -
static public ip, /30 network
pay-as-you-go type of plan
"business grade" tpg network
excellent support when needed (I rang to check out cut-over time).
reverse dns

Cons -
International latency is a tad higher than my previous ISP, but I can live with it as packet loss is lower for the sites I often.
fist hop ping is 2ms lower, but for some reasons it seems to fluctuate a bit more that my previous ISP. Show details

Value for Money
Transparency
Customer Service
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George Z.
George Z.Greater Melbourne (Metropolitan), VIC3 posts
  NBN 100/40

Very reliable and fantastic customer service

I've been with FBB for well over a year now and I cannot speak highly enough of them.
The service has been rock solid for most of the time, and when I have had issues, issues have been resolved in minutes in most cases.
Their level 1 support staff are very knowledgeable and I've only had to escalate to level 2 support once - although the problem ended up being with NBN and not FBB in that case.

I value customer service and reliability equally, and FBB are my #1 choice NBN provider. Show details

Value for Money
Transparency
Customer Service
Kyle S
Kyle SSydney, NSW2 posts
  Verified NBN 1000/50

Rock solid internet as advertised

FBB provides great solid internet, for a great price. Almost any configuration for any need. A small amount of technical knowledge may be required to set it up, but the team at FBB are great at helping anyone through and getting it going. Show details
Ray
RayVictoria2 posts
  NBN 100/40

Questions & Answers

Jade S
Jade S · NBN 1000/50

Does the connection connect to TPG Brisbane backhaul directly? I live in Brisbane.

Connor B.
Connor B.  

Should do. They use AAPT/TPG which will peer in every city.
So far speeds and latency has been better than Aussie Broadband.

AndrewLT
AndrewLT  

AAPT/TPG are the weak link. I switched over to Future Broadband. They are OK to deal with but at the mercy of AAPT/TPG who stuffed things up with my sign on. AAPT/TPG were in no hurry to fix things.

Future Broadband
Future Broadband   DM   
HeadlessGuitarist
HeadlessGuitarist · Future Broadband

Hi, I’m looking for a mobile broadband provider, asking if you provide this service?

ozimarco
ozimarco  

No, they don't.

DKDC
DKDC · Future Broadband

I have a 25/5 HFC connection which uses a NetComm NF8AC AC1600 VDSL2/ADSL WiFi Gigabit Modem Router. Can this router be configured to work with Future Broadband?

Alan F
Alan F  
DKDC
DKDC  

Thanks for your helpful reply, Alan!

Chances
Chances  

https://www.ozbargain.com.au/deals/futurebroadband.com.au

See all Future Broadband questions

Details

Compare all Future Broadband listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $110$85$150$70
Typical Evening Download Speed 92Mbps47Mbps250Mbps24Mbps
Max Upload Speed 40 Mbps20 Mbps50 Mbps10 Mbps
Max Download Speed 100 Mbps50 Mbps1000 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
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