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Future Broadband

Future Broadband

NBN, Fixed Wireless
5.0 from 33 reviews · View Statistics
See the Best Internet Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

5.0
33 reviews
5
(32)
4
(1)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.9 (16)
  • Transparency
    5.0 (14)
  • Customer Service
    5.0 (16)
  • Adequate Speeds Yes (16) · No (0)
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Luckyday90
Luckyday90Canberra
  • 2 reviews
  • 3 likes

Finally got services!

published

It's taken a whole month to hook up the service but I understand it's delays from supplier's technician in addition to the delays from giving me the modem.
I appreciate I am dealing with humans locally instead of overseas call centres after all.

Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
Jcmc8
Jcmc8Perth, WA
  • 14 reviews
  • 11 likes

Simply excellent.

published

I wanted a Perth based ISP.
Future Broadband ticked all my boxes with good prices and all local staff.
Setup was quick and simple and very helpful.
My evening speeds are always quite close to what I'm paying for.
Recommended.

Value for Money
Transparency
Brad
BradSafety Bay
  • 2 reviews
  • 3 likes

Fantastic

published

Recently churned from AussieBB due to price hike on a NBN 100 plan. It is a couple of $ cheaper than what I was paying before the hike.
The portal and setup isn't as polished as AussieBB, but I'm a techy so don't mind.
Had an NBN fault Christmas eve at 8pm and Future BB support passed on the fault to NBN Co almost immediately, with my service restored later that night. Top service!!!
Would recommend to anyone.

Value for Money
Transparency
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Not Applicable
Not ApplicableGreater Melbourne (Inner), VIC
  • 10 reviews
  • 5 likes

What a crowd!

published

Had organised a switch to Future Broadband (FB) for next month, but current ISP managed to completely stuff everything up (including the FB NBN order) but cancelling the account a month early. FB were able to initiate a new request and get me connected by the end of the day.
The team is completely responsive and will actually assist customers, via phone or chat.
The plan is cheap. The tech specs are great. The data caps are basically "unlimited". Wish I'd found them earlier.
There is a single con: WA daytime support only, no 24/7.

Value for Money
Transparency
Jay C
Jay CGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Good value NBN provider

published

Moved over from Aussie to Future to save some $$. Speeds seem good so far, and I don't have to pay extra for the faster upload.

I think their plans work out to be really good value for the speeds you get. Does cost $55 to join but grab a referral code from a current member saves $35 and gets you 1000GB free. Then make more savings in the long run with cheaper plans and pre-pay discounts.

Value for Money
Transparency

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Alan F
Alan FGreater Melbourne (Outer), VIC
  • 5 reviews
  • 3 likes

Great value , saving heaps compared to old provider

published

Recently moved over to Future after my old RSP (Aussie) advised my plan would be going up $25 / month if I wished to stay on same speed and data level. Shopped about and found Future ticked all the boxes. have been wint them a week after a seamless transition and performance is great. No drop outs and full speed 24/7. Highly recommend

Value for Money
Transparency
Zsik
Zsik
  • 7 reviews

Unbeatable

published

People are crazy to go with competitors like Telstra or Optus for the same price. Hell, even direct competitors like Aussie or Superloop to not compare to the amazing service FBB has. FBB is the only service that uses business-grade performance internet so for the 100/40 plan I get at FBB, I have been able to get speeds that EXCEEDED the maximum 100/40 (103, 39) in some cases, and consistently well above 95/35. Nothing comes close to the excellence of service and reliability of FBB. Best of all, you are supporting Aussies. DO NOT LOOK BACK!

Value for Money
Transparency

Bonded Enterprise and Enterprise-Lite NBN is second to NONE!

published
Value for Money
Transparency

Worth a few dollars more

published

I'm in my second year with this company and have had nothing but satisfaction. Reliable connection, fast speeds at all times of the day or night. Never had an issue.

Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
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SKN
SKNSydney, NSW
  • 4 reviews
  • 1 like

Forgettable and faultless experience

published

I joined with Future Broadband about 6 months ago. Speeds have been relatively stable even during peak periods. Not a signle issue so far. Uneventful experience as it should be.

Value for Money
Transparency
Gus S.
Gus S.Central Highlands and Goldfields, VIC

awesome service - no outages (mind you im on fttp)

published

cant fault these guys; i guess it comes down to the old addage of you get what you pay for, and in this case its a pretty superior service. would wholeheartedly recommend future to anyone wanting a reliable isp.

thanks!

Value for Money
Transparency
ozimarco
ozimarcoWheatbelt, WA
  • 22 reviews
  • 7 likes

From ADSL to FTTP, equally perfect!

published
Value for Money
Transparency
ozimarco
ozimarco

Been with them just over 12 months. My experience.

published
Transparency
Incentivised Review No

Perfect service

published

Fast connection, great support, perfect service. Doesn't get much better for NBN.
Previous providers i have tried have had terrible service or gone bust. These guys have been super reliable. Recommended!

Value for Money
Transparency
bukowski73
bukowski73Greater Melbourne (Metropolitan), VIC

Excellent Customer Service and Great Speeds so far

published

After a disappointing experience with another provider, Future Broadband (FBB) supported my efforts with the NBN to solve my connection establishment issues and patiently answered my questions on their services. They sent out my NCD promptly and provided updates throughout the process, via webchat and phone.
Connection has been a dream so far, averaging 97megs downstream and 35 upstream on a 100/40 product.

These guys have been superb so far - I would strongly recommend their NBN services to anyone.

Value for Money
Transparency
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Read more reviews - page 2

Questions & Answers

HeadlessGuitarist
HeadlessGuitaristasked
Future Broadband

Hi, I’m looking for a mobile broadband provider, asking if you provide this service?

1 answer
ozimarco
ozimarco

No, they don't.

DKDC
DKDCasked
Future Broadband

I have a 25/5 HFC connection which uses a NetComm NF8AC AC1600 VDSL2/ADSL WiFi Gigabit Modem Router. Can this router be configured to work with Future Broadband?

3 answers
Alan F
Alan F

Hi Slaboday. I believe your Netcom will work but best to send an online message to Future broadband to confirm prior to ordering. I have had a NetCom NF8AC running without a problem and was easy to set up. Just entered the supplied details and added vlan tag and it worked. if you use discord at all there is a Future broadband chat group where a few users hang out who may also be able to assist. Also a good place to grab a referral code and save $35 on joining if you decide to go ahead. Link to Discord chat is https://discord.gg/t8Sjp7

DKDC
DKDC

Thanks for your helpful reply, Alan!

Chances
Chances

https://www.ozbargain.com.au/deals/futurebroadband.com.au

Chances
Chancesasked
NBN 100/40

What is the head office address of this company?
Can't seem to locate it on the company web site......

1 answer
ozimarco
ozimarco

Do an ABN Lookup. All FBB employees are working from home. Communication with customers is via phone, live chat and email. They don't have a shopfront you can visit. The company is based in Perth, WA.

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Get an answer from our members and Future Broadband representatives

Future Broadband

Details

Compare all 9 Future Broadband
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $60.00$70.00$85.00$110.00
Typical Evening Download Speed 11.0 Mbps24.0 Mbps47.0 Mbps92.0 Mbps
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps10 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Compare all 9 Future Broadband
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