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Future Broadband

Future Broadband

NBN, Fixed Wireless (See All)
5.0 from 42 reviews · View Statistics
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

5.0
42 reviews
5
(40)
4
(2)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.9 (25)
  • Transparency
    5.0 (23)
  • Customer Service
    5.0 (25)
  • Adequate Speeds Yes (25) · No (0)
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Christian J
Christian J
  • 2 reviews

Rock Solid reliable - and great speed

published

I've been with them for just under 2 years, and the best internet I could hope for. They do as they promise, and the speed is so reliable. The AAPT backbone they use obviously is a clear step above the standard residential NBN competition.
It does a family of 4 Video streaming both ways - haven't had a bottleneck.
And I love the local support you speak to real people. It is only office hours - but you never need to call them as it just works

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FB_Customer
FB_CustomerSouth East Queensland, QLD

Solid reliable broadband connection well priced for low data usage

published

Reliable connection. I am a low data user (250GB/month average) and prefer fast download AND upload speeds for a reasonable price. Future Broadband does provide this service.
Any downtime (which does not happen often) is usually caused by BNB Co

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Andrew
AndrewSouth-East, TAS
  • 17 reviews
  • 6 likes

Great little NBN provider

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Connor B.
Connor B.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

What an upgrade!

published

Been with future broadband for 2 months now. So far so good. Using TPG as their upstream and told "business service" has proved true so far. Less latency variance compared to AussieBroadband. My speeds are more consistent and higher throughout the day and peak. Upload speeds are defiantly more higher and pinned to the peak speed I take out (1000/50).
Moving in 2 months to FTTP connection and will take out their 1000/400 $360 Unlimited connection.
I have no problem recommending them to anyone, you pay a little extra on the lower tier plans, but their Perth customer service picks up in seconds if you need them and their service delivers, not to mention the free static IP, IPv6 and other tools suited to the home business.

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Xhay
XhayAU
  • 2 reviews

Ticks all my wanting boxes

published

Pros -
static public ip, /30 network
pay-as-you-go type of plan
"business grade" tpg network
excellent support when needed (I rang to check out cut-over time).
reverse dns

Cons -
International latency is a tad higher than my previous ISP, but I can live with it as packet loss is lower for the sites I often.
fist hop ping is 2ms lower, but for some reasons it seems to fluctuate a bit more that my previous ISP.

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George Z.
George Z.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

Very reliable and fantastic customer service

published

I've been with FBB for well over a year now and I cannot speak highly enough of them.
The service has been rock solid for most of the time, and when I have had issues, issues have been resolved in minutes in most cases.
Their level 1 support staff are very knowledgeable and I've only had to escalate to level 2 support once - although the problem ended up being with NBN and not FBB in that case.

I value customer service and reliability equally, and FBB are my #1 choice NBN provider.

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Kyle S
Kyle SSydney, NSW
  • 2 reviews

Rock solid internet as advertised

published

FBB provides great solid internet, for a great price. Almost any configuration for any need. A small amount of technical knowledge may be required to set it up, but the team at FBB are great at helping anyone through and getting it going.

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Ray
RayVictoria
  • 2 reviews

Excellent!

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Ash
AshSydney, NSW

Rock solid performance

published

I am with Future Broadband for almost 6 months now.

Pretty boring internet connection. Speed always stays the same, link does not go down, no support call. Hey, that's how our internet connection should be, like getting water from the tap, it always works.

These guys do not advertise much, but definitely deserve a pat on their back for providing such a reliable service.

They also have a referral program which you can use to avoid setup cost, which I received from someone in this forum and used it and have one with me to spare.

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Luckyday90
Luckyday90Canberra
  • 2 reviews
  • 3 likes

Finally got services!

published

It's taken a whole month to hook up the service but I understand it's delays from supplier's technician in addition to the delays from giving me the modem.
I appreciate I am dealing with humans locally instead of overseas call centres after all.

  • Incentivised Review No
  • Connection TypeFTTN (Fibre to the Node)
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Jcmc8
Jcmc8Perth, WA
  • 14 reviews
  • 12 likes

Simply excellent.

published

I wanted a Perth based ISP.
Future Broadband ticked all my boxes with good prices and all local staff.
Setup was quick and simple and very helpful.
My evening speeds are always quite close to what I'm paying for.
Recommended.

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Brad
BradSafety Bay
  • 2 reviews
  • 3 likes

Fantastic

published

Recently churned from AussieBB due to price hike on a NBN 100 plan. It is a couple of $ cheaper than what I was paying before the hike.
The portal and setup isn't as polished as AussieBB, but I'm a techy so don't mind.
Had an NBN fault Christmas eve at 8pm and Future BB support passed on the fault to NBN Co almost immediately, with my service restored later that night. Top service!!!
Would recommend to anyone.

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Not Applicable
Not ApplicableGreater Melbourne (Inner), VIC
  • 12 reviews
  • 5 likes

What a crowd!

published

Had organised a switch to Future Broadband (FB) for next month, but current ISP managed to completely stuff everything up (including the FB NBN order) but cancelling the account a month early. FB were able to initiate a new request and get me connected by the end of the day.
The team is completely responsive and will actually assist customers, via phone or chat.
The plan is cheap. The tech specs are great. The data caps are basically "unlimited". Wish I'd found them earlier.
There is a single con: WA daytime support only, no 24/7.

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Jay C
Jay CGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Good value NBN provider

published

Moved over from Aussie to Future to save some $$. Speeds seem good so far, and I don't have to pay extra for the faster upload.

I think their plans work out to be really good value for the speeds you get. Does cost $55 to join but grab a referral code from a current member saves $35 and gets you 1000GB free. Then make more savings in the long run with cheaper plans and pre-pay discounts.

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Alan F
Alan FGreater Melbourne (Outer), VIC
  • 5 reviews
  • 4 likes

Great value , saving heaps compared to old provider

published

Recently moved over to Future after my old RSP (Aussie) advised my plan would be going up $25 / month if I wished to stay on same speed and data level. Shopped about and found Future ticked all the boxes. have been wint them a week after a seamless transition and performance is great. No drop outs and full speed 24/7. Highly recommend

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Questions & Answers

Jade S
Jade Sasked
NBN 1000/50

Does the connection connect to TPG Brisbane backhaul directly? I live in Brisbane.

3 answers
Connor B.
Connor B.

Should do. They use AAPT/TPG which will peer in every city.
So far speeds and latency has been better than Aussie Broadband.

AndrewLT
AndrewLT

AAPT/TPG are the weak link. I switched over to Future Broadband. They are OK to deal with but at the mercy of AAPT/TPG who stuffed things up with my sign on. AAPT/TPG were in no hurry to fix things.

Future Broadband
Jason M.Future BroadbandSend a private message
HeadlessGuitarist
HeadlessGuitaristasked
Future Broadband

Hi, I’m looking for a mobile broadband provider, asking if you provide this service?

1 answer
ozimarco
ozimarco

No, they don't.

DKDC
DKDCasked
Future Broadband

I have a 25/5 HFC connection which uses a NetComm NF8AC AC1600 VDSL2/ADSL WiFi Gigabit Modem Router. Can this router be configured to work with Future Broadband?

3 answers
Alan F
Alan F
DKDC
DKDC

Thanks for your helpful reply, Alan!

Chances
Chances

https://www.ozbargain.com.au/deals/futurebroadband.com.au

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Future Broadband

Details

Compare all 9 Future Broadband
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $60.00$70.00$85.00$110.00
Typical Evening Download Speed 11Mbps24Mbps47Mbps92Mbps
Max Upload Speed 1 Mbps10 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Compare all 9 Future Broadband
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