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Future Broadband

Future Broadband

NBN, ADSL
5.0 from 28 reviews

Reviews

5.0

28 reviews
5
(28)
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.8 (11)
  • Transparency
    5.0 (9)
  • Customer Service
    5.0 (11)
  • Adequate Speeds Yes (100%) · No (0%)
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Bonded Enterprise and Enterprise-Lite NBN is second to NONE!

published
Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Worth a few dollars more

published

I'm in my second year with this company and have had nothing but satisfaction. Reliable connection, fast speeds at all times of the day or night. Never had an issue.

Connection TypeFTTN (Fibre to the Node)
Sean K

Sean KSydney, NSW

  • 2 reviews

Forgettable and faultless experience

published

I joined with Future Broadband about 6 months ago. Speeds have been relatively stable even during peak periods. Not a signle issue so far. Uneventful experience as it should be.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
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Gus S.

Gus S.Central Highlands and Goldfields, VIC

awesome service - no outages (mind you im on fttp)

published

cant fault these guys; i guess it comes down to the old addage of you get what you pay for, and in this case its a pretty superior service. would wholeheartedly recommend future to anyone wanting a reliable isp.

thanks!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
ozimarco

ozimarcoWheatbelt, WA

  • 20 reviews

From ADSL to FTTP, equally perfect!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
See all answers

Been with them just over 12 months. My experience.

published
Transparency
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeCapped Data
See all answers

Perfect service

published

Fast connection, great support, perfect service. Doesn't get much better for NBN.
Previous providers i have tried have had terrible service or gone bust. These guys have been super reliable. Recommended!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
bukowski73

bukowski73Greater Melbourne (Metropolitan), VIC

Excellent Customer Service and Great Speeds so far

published

After a disappointing experience with another provider, Future Broadband (FBB) supported my efforts with the NBN to solve my connection establishment issues and patiently answered my questions on their services. They sent out my NCD promptly and provided updates throughout the process, via webchat and phone.
Connection has been a dream so far, averaging 97megs downstream and 35 upstream on a 100/40 product.

These guys have been superb so far - I would strongly recommend their NBN services to anyone.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
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Kezzam

KezzamSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Future Broadband are great!

published

I am quadriplegic (therefore permanently confined to a powered wheelchair) living on the Sunshine Coast in Qld. I rely on smart and assistive technologies to be able to do some things for myself. I am someone who will pay a bit more for a quality, reliable, client focused, client responsive service. I have been with Future Broadband for two weeks and it has been a very good experience. I had been following Future Broadband on Whirlpool for six months. As soon as the NBN became available I signed up with Future Broadband because they are on-the-ball and responsive. I will always pay more for a great, reliable, quality service.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
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Rock solid reliable business grade service for Home and SOHO users

published

Brilliant speeds, reliable connectivity, highly trained Australian based staff.

Perhaps the only ISP in Australia offering a genuine business grade service to home and small business users at such a good price.

There is a lot of truth to the saying you get what you pay for, in this case I would say you are actually getting more than what you are paying for.

If you want an extremely high quality nbn connection and good support this is the company to go for.

Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateFebruary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
See all answers

Best decision ever made

published

After years of using budgets provided to get the most bang for my buck, My patience was tested with another budget provider not listening when i was explaining my issues.

I spoke to the team at Future Broadband, and got them to sign me up, within 90 minutes of the request I was online, and the speeds and access have been first class.

Id advise anyone who is sick of the frustrations of budget providers, but doesn't like the idea of going with the large mainstream providers, to give Future Broadband a go. You wont regret it

Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
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stlamc

stlamcPerth, WA

  • 8 reviews
  • 7 likes

High speed, reliable service (from FutureBB)

published
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers
Sherbrooke

SherbrookeVictoria

  • 3 reviews
  • 4 likes
  • ADSL
  • Verified customer

High performance business grade internet and support

published
Connection TypeADSL/ADSL2+
Mike P.

Mike P.Penrith

  • NBN
  • Verified customer

Can't find any fault with the service or the offering.

published

My connection has been 100% rock-solid since the day I churned across. I haven't noticed _any_ downtime at all.
Speeds are awesome. I was receiving approx half speed to a distant service, however after it was all checked (I did some checking on my end, too) it was obvious that the issue lay beyond FBB's network. Even then they passed information upstream in an attempt to ameliorate.
Support response from FBB has been great - definitely no issues there.

Connection TypeNBN FTTP (Fibre to the Premises)
Brett

BrettRichmond-Tweed, NSW

  • 3 reviews
  • NBN
  • Verified customer

Quality connection

published

I've been with future for 4 months now with 0 issues.
Great domestic and international speeds. Australian support. Good pricing.

Connection TypeNBN Wireless
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Jeremy

JeremyMelbourne

  • 3 reviews
  • 2 likes
  • NBN
  • Verified customer

Reliable, fast and geniune

published
Connection TypeNBN FTTP (Fibre to the Premises)
Grimace

GrimaceBrisbane

  • 5 reviews
  • 2 likes

Great Value - WOW @ Speeds!

published

Having been a Skymesh customer for over two years, the quality of the connection went down hill when the British got their hands on part of the company. I was in the market for a new provider and Future Broadband was discovered via the Whirlpool forums. Having read reviews (which were all good reviews), I went a head and gave this new broadband provider a go.

Future Broadband do provide a great connection, the pings are very low and the speeds are consistent! I wish I changed providers soon! A++++!

Connection TypeNBN FTTN (Fibre to the Node)
ozimarco

ozimarcoWheatbelt, WA

  • 20 reviews

Reliable Perth-based RSP using business-grade network.

published
Transparency
Customer Service
Value for Money
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
gumble

gumbleNSW

  • 11 reviews
  • 25 likes
  • NBN
  • Verified customer

Very reliable and fast, a RSP that has a firm focus on quality of connection.

published
Connection TypeNBN Wireless
Andrew D

Andrew DPerth, WA

  • 3 reviews
  • 5 likes

Excellent Provider in both FTTN NBN product and service

published
Connection TypeNBN FTTN (Fibre to the Node)
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Questions & Answers

George L

George Lasked

NBN

I am currently with Aussie Broadband for both NBN wireless service and 2 x phone services. I live at 17 Monet Drive, Montecollum NSW. Can I swap over to you as my ISP, because I am becoming very disenchanted with Aussie Broadband’s service? If so, what’s the first step?

1 answer
George C.
George C.

I'm just a customer but I would head on over to the website, choose the plan you would like to go with and follow the links. They have a chat feature on the website if you have any questions. I've only used it once but the response was immediate. Good luck with it.

allisonmc

allisonmcasked

Future Broadband

Who can give me feedback on an NBN wireless 25/5 connection?

1 answer
Future Broadband
Jason M.Future Broadband

Hi Allison,

Our Future Broadband NBN Fixed Wireless services are connected to the same great network and have the same great features as our Fixed Line services.
That is a Static IP Address, Plenty of CVC for the peaktimes, and great connectivity on the AAPT Wholesale Business IP Network.

Jason (Future Broadband)

Get an answer from our members and Future Broadband representatives

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