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Finally got services!
It's taken a whole month to hook up the service but I understand it's delays from supplier's technician in addition to the delays from giving me the modem.
I appreciate I am dealing with humans locally instead of overseas call centres after all.
I wanted a Perth based ISP.
Future Broadband ticked all my boxes with good prices and all local staff.
Setup was quick and simple and very helpful.
My evening speeds are always quite close to what I'm paying for.
Recently churned from AussieBB due to price hike on a NBN 100 plan. It is a couple of $ cheaper than what I was paying before the hike.
The portal and setup isn't as polished as AussieBB, but I'm a techy so don't mind.
Had an NBN fault Christmas eve at 8pm and Future BB support passed on the fault to NBN Co almost immediately, with my service restored later that night. Top service!!!
Would recommend to anyone.
What a crowd!
Had organised a switch to Future Broadband (FB) for next month, but current ISP managed to completely stuff everything up (including the FB NBN order) but cancelling the account a month early. FB were able to initiate a new request and get me connected by the end of the day.
The team is completely responsive and will actually assist customers, via phone or chat.
The plan is cheap. The tech specs are great. The data caps are basically "unlimited". Wish I'd found them earlier.
There is a single con: WA daytime support only, no 24/7.
- NBN 100/40
Good value NBN provider
Moved over from Aussie to Future to save some $$. Speeds seem good so far, and I don't have to pay extra for the faster upload.
I think their plans work out to be really good value for the speeds you get. Does cost $55 to join but grab a referral code from a current member saves $35 and gets you 1000GB free. Then make more savings in the long run with cheaper plans and pre-pay discounts.
- NBN 100/40
Great value , saving heaps compared to old provider
Recently moved over to Future after my old RSP (Aussie) advised my plan would be going up $25 / month if I wished to stay on same speed and data level. Shopped about and found Future ticked all the boxes. have been wint them a week after a seamless transition and performance is great. No drop outs and full speed 24/7. Highly recommend
People are crazy to go with competitors like Telstra or Optus for the same price. Hell, even direct competitors like Aussie or Superloop to not compare to the amazing service FBB has. FBB is the only service that uses business-grade performance internet so for the 100/40 plan I get at FBB, I have been able to get speeds that EXCEEDED the maximum 100/40 (103, 39) in some cases, and consistently well above 95/35. Nothing comes close to the excellence of service and reliability of FBB. Best of all, you are supporting Aussies. DO NOT LOOK BACK!
- Future Broadband
Bonded Enterprise and Enterprise-Lite NBN is second to NONE!
We have two products from Future Broadband one Enterprise FTTB NBN 100/40 line and their Intel Nuc Bonded Unit (and associated bonded service). For reference the plans I refer to below are not intended for the home user and are far more targeted to business. Future does do home performance-grade internet as well (using the same network), but, the plans we are on are definitely above and beyond your normal home internet. I can say though, running a business with heavy broadband needs, the Future Broadband service I have definitely hits the mark....With that out of the way... The bespoke set up and configuration of the bonding unit was completed after FBB staff thoroughly consulted around our needs and existing internal environment. The team has been fantastic tweaking things as required, and having the Nuc fully managed makes it one less piece on my mind that I need to think (or worry) about. The second NBN line we have bonded with the FBB NBN line is with a competitor to ensure cross-provider redundancy (so if one goes down, the other will hopefully remain functional), together the two 100/40 NBN fibre to the basement (FTTB) lines bond together to give 175mbits downstream and 75mbits upstream which has been solid all day every day! We have not had any line drops, have not noticed any degradation of speed during peak periods (or indeed, at any time of the day). We have also noticed a significant improvement in international peering speeds far in excess of the underlying Small Business plan we have for the original line from the secondary provider. In current times, it is great to know that we are supporting an Australian company with local Aussie support staff based out of Perth and everyone we have interacted with to date has a high level of technical knowledge.
Worth a few dollars more
I'm in my second year with this company and have had nothing but satisfaction. Reliable connection, fast speeds at all times of the day or night. Never had an issue.
- NBN 50/20
Forgettable and faultless experience
I joined with Future Broadband about 6 months ago. Speeds have been relatively stable even during peak periods. Not a signle issue so far. Uneventful experience as it should be.
- NBN 100/40
awesome service - no outages (mind you im on fttp)
cant fault these guys; i guess it comes down to the old addage of you get what you pay for, and in this case its a pretty superior service. would wholeheartedly recommend future to anyone wanting a reliable isp.
- NBN 100/40
From ADSL to FTTP, equally perfect!
After a trouble-free year on ADSL2+ with Future Broadband, we have now been connected to their NBN100 plan at our new house for more than two months. Once again, the service is faultless with fast speeds even in peak hours.
I noticed that FBB have reduced their contract period to just 3 months and their setup fee to $55. Fixed Wireless plans are month to month. At the moment, there is also a double data bonus on some plans. Check out their website. This RSP is hard to fault. Some even say it is boring because nothing ever goes wrong.
I espe...cially recommend this service to WA residents and businesses because of the local support. You will always speak with a knowledgeable local technician rather than with someone reading from a script in Manila, Sri Lanka or South Africa.
Been with them just over 12 months. My experience.
I started using this ISP early last year. At the time I signed up I had a tech hitch but their excellent support had me up and running after a phone call.
Since then, my Fibre to the Node connection has been always full speed at any time of the day or night. The best bit however is the stability. It never goes down. As I understand it they use AAPT's business network for home customers and I suspect this is why the connect is rock solid.
It is hard for me to talk about their support as I simply have not needed it. I did contact them vi...a their website chat feature and had a response instantly. I highly recommend them, not the cheapest, they do have a contract and a sign up fee but you are looking for trouble free top quality internet then its a no brainer.
Fast connection, great support, perfect service. Doesn't get much better for NBN.
Previous providers i have tried have had terrible service or gone bust. These guys have been super reliable. Recommended!
Excellent Customer Service and Great Speeds so far
After a disappointing experience with another provider, Future Broadband (FBB) supported my efforts with the NBN to solve my connection establishment issues and patiently answered my questions on their services. They sent out my NCD promptly and provided updates throughout the process, via webchat and phone.
Connection has been a dream so far, averaging 97megs downstream and 35 upstream on a 100/40 product.
These guys have been superb so far - I would strongly recommend their NBN services to anyone.
Questions & Answers
I have a 25/5 HFC connection which uses a NetComm NF8AC AC1600 VDSL2/ADSL WiFi Gigabit Modem Router. Can this router be configured to work with Future Broadband?
Hi Slaboday. I believe your Netcom will work but best to send an online message to Future broadband to confirm prior to ordering. I have had a NetCom NF8AC running without a problem and was easy to set up. Just entered the supplied details and added vlan tag and it worked. if you use discord at all there is a Future broadband chat group where a few users hang out who may also be able to assist. Also a good place to grab a referral code and save $35 on joining if you decide to go ahead. Link to Discord chat is https://discord.gg/t8Sjp7
Thanks for your helpful reply, Alan!
What is the head office address of this company?
Can't seem to locate it on the company web site......
Do an ABN Lookup. All FBB employees are working from home. Communication with customers is via phone, live chat and email. They don't have a shopfront you can visit. The company is based in Perth, WA.
Get an answer from our members and Future Broadband representatives
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$60.00||$70.00||$85.00||$110.00|
|Typical Evening Download Speed||11.0 Mbps||24.0 Mbps||47.0 Mbps||92.0 Mbps|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||10 Mbps||20 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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