Gadget City

Poor customer service – I returned a faulty baby monitor. Communication from baby city was non existent without continuous chasing. Almost a month later I have no feedback on when a replacement will be shipped. Extremely dissatisfied Buyers beware

bad product, slow service and still awaiting refund – purchased a portable cd player for around $95. batteries only lasted a couple of cds so i sent it back and they sent another (i sorta thought at the time that it wouldn't be a one-off fault but all models the same). the next one was also faulty. sent that back. had to send about 20 emails to ask for refund on 2 x postages and still, after 9… Read more

months, haven't received the initial $95 i paid. they kept telling me they were sending it until my paypal guarantee run out. pls don't buy these products (i think it was gpx). they are no good quality!

Live with EarMuff Am /Fm Headphones – Bought a Aerpro Am/FM EarMuff Radio online on Monday 28th Match At Gadget City in Sydney They got delivered today 30th March So thought id try them out was surprised at the product itself as the volume was very low wasnt happy My 80s clip on radio/ cassette player has about 3 to 4 x the sound off this radio headphones So decided to email the… Read more

shop regarding my problem with this set off headphones Got a reply back saying sure i can sent them back and get a full refund, we two and back emails about this sure happy that a refund is on offer and they did state being not faulty send them back and i pay the postage That is fine however customer service i got via this email by a person called James " was very low seems to dont care chip on his shoulder about something so ended up blocking any more email from this store and have blocked there number for phone calls feel let down but a shop that has money at intrested rather than value the customer service which was not there sadly Ended up sending a email to the company that bares the name on the product "Aerpro " waiting for a reply back from them Personally the service that i got from "Gadget City " was very below standard will no be doing any more business with this shop first time and last time for me

Great Service – I’ve been looking for replacement battery for my Garmin G8 Approach Golf GPS for ages and only option was an import via Amazon for about $ 100 (ouch) that included a special screwdriver and plastic wedge to open it up. I thought it was the battery and I came across a listing for the very same battery from Gadget City. Call them to see if in stock… Read more

as I wanted it for a golf weekend (first one after lockdown) Told it was not in stock but after they checked their supplier in Perth, all good and will take a few days to get it over and only $ 30. Although it might not be the battery and turn out to be the Garmin itself and be as useful as a fishing line sinker, I needed it within 5 days, so asked if I could come and collect it and would they be able to put in the battery. No worries, provided it did not require soldering! I take a punt and order online. and get a call within 36 hours … now in stock. I could not get over there until today and I even had a follow up call a few days ago. I went over today and met a really accommodating and genuine kid called Metin. By the time I went over to Maccas across the road to get a coffee and returned, Metin had the battery installed and Garmin was like brand new again. He even offered to sell me that same installation kit mentioned above for $ 6 …. Brilliant service from 1st phone call. I walked out with a smile on my face. Now if only I could give “10 STARS” …GREAT JOB METIN

Instant service response! – I found the online store relatively easy to navigate through to get what I wanted [a replacement battery for my ZTE mobile phone to replace the original which seems to be failing]. I read through all the description a few times and cross-checked. OK. Ordered, paid through Paypal and received the replacement in good time. It didn't fit, being about… Read more

0.5 to 1mm difference in length. Prepared my request for a return label via Paypal, and before I had completed this, but after preparing the email to GC, I had a call from 'James' at Gadget City. He determined that the battery I had ordered was actually a small milliamperage bigger: should probably have been ok but obviously wasn't. A refund was immediately initiated, and the provided battery could be 'ditched' as uneconimical to send back. I was unable to asses the quality of the product; my review comments are about the service provided by Gadget City, and I have to accept a measure of responsibility by not noting carefully enough the very small milliamperage difference. Thank you to Gadget City and James, whose manner was pleasant, understanding, informative and helpful.

Great online store – I have bought several UHF CB radios from Gadget City over the years (for different cars) and never had any problems They are a great company to deal with, and their prices are always pretty decent. I definitely recommend Gadget City.

This item is what I've been looking for – I found it a pleasure to do business with this store, despite being sent the wrong item the first time around. Within an hour of emailing them about the problem, I was contacted and informed that the correct item had been dispatched. No questions asked. I was also sent instructions on how to return the incorrect item. I received the replacement… Read more

within 24 hours of my first email.

I have no hesitation in recommending this store to others. I will be shopping with them again without hesitation.

So Impressed – Excellent service and price. Ordered a rechargeable battery for my Telstra Handsfree phone on Sunday, and received it on Wednesday. It cost me $7.88 with free delivery, compared to the $29 + postage I paid to a rival company for a battery that didn't fit the phone. My fault I chose the wrong battery but, sheesh, the difference in price??? Highly recommended. Show details

Poor Customer Service – Purchased Mobile phone battery replacement online ..Delivery super fast..Right Model number given to Gadget city..New one won't charge ..Rang both Landline numbers to store..Rang out no answer.. Rang Voice mail Mobile number..Recorded message busy now your call is important will call you back asap..2 Days..No call back...After Covid i would have thought Gadget City would be happy for business again..

Deceptive Company - shop somewhere else – Ordered a battery for my drone on 22 March. Aus Post tracking number provided. Checked numerous times and finally rang and spoke to James Bay who asked that I wait a week as there may be delays at Aus Post. Finally rang back on 9 April to be told by James that the battery was not even in Australia yet. They were waiting on it arriving here… Read more

and would then fulfill,orders. I clearly explained around 31 March that I needed the battery by Easter. Who provides tracking numbers for something that hasn’t been mailed? Totally deceptive practices by this company. Do not deal with them.

Such rude customer service – Really rude reaction from staff member when contacted to ask to cancel an online order - his reaction was completely unnecessary. Started calling me a derogitory name. "karen" thinking it would insult me, instead it made us laugh so much. Wouldn't shop here again but thanks for the laugh James. My teenage daughter and I enjoyed the Monday morning entertainment.

Incredible Customer Service – We purchased a baby monitor online through Gadget City. After receiving it, the microphone on the camera did not work. After contacting them by email, they quickly sent through a return label to send through the non working camera and replaced the camera all in under a week! Super impressed with the service and the ease. Not their fault the product wasn’t working and were so easy to deal with to get a replacement. Thank you so much guys!!

Couldn't fault them – Having read some poor reviews I was a little wary of this site, but found their price was very good and their service excellent. Emails were very promptly answered and the delivery was quick and expertly packaged. I couldn't have asked more of them. Show details

Fantastic service and Staff!!! – I have bought all my UHF aerials from Gadget City. I ordered an AW4701 aerial from them on the 21/12/2021. It arrived at Glenorie P.O. TODAY 22/12/2021. Nobody can beat that service. Well done and thank you Gadget City! Show details

2 x items Portable DVD player and dog deterrent device – Arrived very quickly 2 x orders delivered together as requested. Immediate notification when sent and ETA. Arrived within days of ordering. Will definitely recommend Gadget City to others.  Show details

Issue resolved – I purchased a battery for my netgear wifi. The battery arrived on time. However it has no charge. can not get any response from Gadget city. I have phoned and left message ...no response. Email..I get message saying it is not connected to internet. However today I have been contacted by Matt and he really tried to resolve the issue with the… Read more

battery. It possibly is just a dead product and I understand this happens sometime. I appreciate him taking the time. He has promised a refund and I will wait till more stock arrives for re purchase. I also have to apologise for saying their customer service is poor as my email was not sent to the correct address. Thank you Matt for your assistance today

Lightning fast delivery – I recieved my parcel about 16 hrs after purchasing it online,it arrived in perfect condition and was packed perfectly.The item worked perfectly and I definitely would recommend buying from GC.Thank you.

Uniden 8080s uhf – Fantastic customer service over the phone, easy to navigate website and fast shipping via express postage and great prices! Highly recommended  Show details

Order Updated - Cancelled – I've been waiting two weeks for my order. So I decide to check the Order Update email, and it was saying the order was cancelled. I was assuming the update was to indicate the order was shipped. But no, it was cancelled. No reason given. So I've waited two weeks for nothing, where I could have just purchased the product for a couple extra bucks… Read more

from a local retailer. Why don't you put ORDER CANCELLED in the email subject heading. Ridiculous. Once bitten twice shy, I won't be using this site again.

Fast service when needed – We have a troublesome neighbour and ordered a G1420 surveillance system in order to catch the neighbour out. We have had police once with no evidence to provide. Asked Gadgetcity for fast delivery with reasoning and got the item fast with no extra cost. The system works fine and is suitable for what we want, so for us a big thank you to… Read more

Gadgetcity. By the way, at the time, Gadgetcity were best price. What more can we say. Update: One of the cameras failed and I wrote to Gadget City with them asking me to send unit for Technician inspection. The unit was deemed faulty with a new one sent to me with the guys at Gadget City being polite and helpful. Again, great service. A hint to knockers; email your issues first and in a nice manner and you will be looked after professionally.

Very poor – brought an epirb and it failed within warranty period and they don't even answer the phone i got through one time and the guy had poor English and was extremely rude Show details

Unbeatable price and service – The price was unbeatable! I ordered the thermometer Monday afternoon and it arrived Tuesday morning!!! Couldn’t ask for better service. Very happy and would buy from them again and would recommend. Show details

Excellent! – I had brilliant, prompt service from Matt. He's very helpful, honest and a man of his word. I would definitely recommend Gadget City. These guys know what they're talking about. Show details

Great Follow Up – Purchased a UHF Radio which was faulty. I received a call from Matt within 5 minutes of sending an e-mail advising of problems. This matter was thenresolved within 1 week. Show details

Great service – I purchase a mobile phone battery which I had trouble with. I dealt with Matt and he did everything he could to make things good for me. I would deal with them again if I needed something. Show details

CB Radio not working – Pop in at Villawood store and saw Rez, i told him of the issue of CB not working, he then put some time to helping out ,the problem was found being the FUSE. The Fuse was then replaced and CB Radio now 100% thanks to the team at Villawood store Show details

customer service – there customer service is excellent, was served right away as i walked into the shop. They recommended me specific radios to purchase and have me a good understanding of each item. Highly recommend gadget city , they also have online sales. Show details

Superb customer service in store – Came into the store was served immediately, came to buy an UHF , had excellent knowledge with the UHF radios and antennas. I recommended gadget city in villawood and the techs Show details

Really happy – These guys are the best. Best price geart service. I have a very happy customer on Christmas eve. Only order the gear a week ago and they got it Sydney to Melbourne for me. Show details