Gadget Doctor

Omg the Bloke Shane is nothing but a bully and hopeless, soooo rude and overcharges. He should not be in business, abuses you on the phone and also in person. I am in the process of reporting this Bloke to anyone and everyone Show details

No service and very rude – Update.Put my samsung phone in nov 2023, told it would take 1 week due to charging port issues. Paid $91.00. Kept call him to find out about my phone weekly, always with stories like the mb had other issues etc. He did nothing. I went in to get my phone back after 2 months when he said i could collect it. He said it was… Read more

in pieces and to come back. I had to contac nsw fairtrading to get my phone back. When i got my phone back he was very rude. What a joke. I sent it to samsung service who repaired it with 1 week. Dont go near this business.no communication, poor service, lengthy and rude responses – the above is the truth so do not threaten me about issuing a defamation (as you have with other customers) as i know my rights.

the owner said to the NSW Fair Trading that he advised me that upon assessment your phone has a fault with the logic board and is not viable for repairs. Mr Connolly mentioned he may have been able to obtain another logic board, and this is why your phone was in pieces. [Name Removed] is telling lies.

I had told him not to do any more work and that I had arranged to pickup the phone from him in dec 2024, but when i got there it was in pieces.joke I have had to wait for him to inform me when it was ready but as at 30 jan 2023 no response. I have sent him an email to tell me when is put back together so I can pick it up and to give me a tax invoice.

he cannot be trusted.

Excellent experience – We had an excellent experience and outstanding customer service. They listened to our requirements, advised us of the perfect product and gave us an excellent deal. Six months on, the product is still working flawlessly. Highly recommended that you speak with the team of Gadget Doctor.

Very good advise – Its was great to walk into a tec shop and speak to someone and they actually know what they are talking about. Great info and top service. Show details

Never go to gadget doctor – The motto of the story do not use this company for any of your electronic repairs. If he can’t pay his own bills, such as reimburse your customers he shouldn’t be in business. This bloke get no stars from me, he attempted to fix my sons laptop. He stated that if the new screen did not fix the laptop he would reimburse me, as he would use it on… Read more

another computer to fix it. However he has never reimbursed me that money for the screen. He still owes me the $600, I have rang him, gone to see him on many occasions. Every time I spoke to him he told me a sob story about how bad the company was doing, that he couldn’t even afford his mortgage and so on. He asked for my bank account details stating he would pay ne back in instalments, never happened. Although he would have resold that screen I originally paid for, and he would have resold that screen and made double the profit on

Once posting this on his review page, he stated to contact him to sort it out. I texted him my number and guess what never heard from him.

Dreadful service ! – I rang Gadget to enquire if he replaced IPad screens and how long it would take. He confirmed they did indeed replace screens and it would take a couple of days. So I took my Ipad to Gadget was quoted a price more than 3 times as much as quoted on the net and he said the new screen would be available on Monday and I could pick the IPad on… Read more

Tuesday. When I rang on Tuesday asking when I could pick up my IPad he told there were more jobs more important than mine and I will get my IPad back when he got round to it, he was very abusive , told me to f..k off and hung up on me. I rang back and asked for my money back and my IPad he again told me to f..k off- fantastic customer service ! I did pick up my IPad and pay way over the top, however, I would never use Gadget again and highly recommend no one else does either.

What an Absolute Moron – [Name Removed] the owner is the biggest moron I have ever met, after 2 months of waiting for my laptop to be repaired, I called him, he then hung up on me, when I popped into the shop, he through my laptop on the counter without the back screwed on, I have to beg for the screws so I can screw the back on, How is this guy in Business??? Show details

Excellent service and technical support – i dropped off my iphone which had both cracked screen and internal chip. Shane diagnosed the problem and repaired in 2 days. very professional and reliable service. support your local small business Show details

DO NOT GO! Awful abusive service – Awful abusive service. I am a customer service worker and understand high pressure circumstances. However the owner Shane, yelled down the phone at me complaining that I should not be calling up to check on my laptop progress. My laptop had been in the store for a week and I had not received a single update regarding it. Additionally, my job was… Read more

a 'simple easy fix' according to the owner, however it not only took over a week, with multiple abusive phone calls, he also charged me $350 for the fix

DO NOT GO, ridiculously expensive for the horrible experience

STAY AWAY – The guy at the counter made up his mind straight away that my laptop would not charge because of the import when I had asked him to test the charger.so $100 later I get it back home and it’s still not charging.when I return the technician is there and he tested the charger for me and it’s not working.No refund or discount for unessessary work.So… Read more

bought the charger online for $30.I don’t think I’d trust them again,seem very untrustworthy and unorganised.

Hopeless, Rude and Incompetent – This business is nothing more than hopeless and incredibly rude. After they had my device for one week and did not return any calls when I was seeking an update, I finally spoke to 'Shane' in which he abused me and then hung up the phone. Steer clear of The Gadget Doctor. Show details

Worst service and incompetence ever – The only thing that Shane excels in is aggression and arrogance. They had my hard drive for months and still didn't repair it, but still charged me. Totally useless and a ripoff as well.

FAULTY TOWERS!! Shameless – Dropped off iMac on Jan 24, there was a problem with the startup/boot process. I called [Name Removed], explained the issue and he was happy to take the job, and take a deposit $90. He suggested an upgrade of the hard drive to SSD which I agreed with and he suggested about $300 cost. I agreed I won’t bore you with details but these clowns had… Read more

the Mac for over 5wks and all they had done was turn it on (classed as tech work so no refund on deposit) I checked on progress weekly by phone and was always understanding and patient with the myriad of excuses I was being fed. But by yesterday I had had enough of it, I called and said I’d be picking up the computer a taking it elsewhere (MYTECH - highly recommend). When I arrived, they couldn’t find it , which is understandable as the workshop is an absolute disaster area - customer equipment pulled apart and in bits and pieces everywhere - on the floors, spilling off shelves and tables etc When they finally found it , they told me that it couldn’t be fixed . Out right lies by the two women at the front counter trying to cover their skins. The work shop guys hadn’t even opened up the casing to clean it , their tech guy was able to boot from backup 3weeks previous (classed as work so no refund) - if it in fact was unfixable they should have called for me to collect. That’s what a normal business would do. Anyway - long story short. I picked the Mac up from Gadget Dr at 3:15 after 5wks of incompetence, dropped it to [Name Removed] from MYTECH at 3:30pm yesterday. I received a phone call at 9:30am this morning from [Name Removed], the computer has been upgraded to SSD 250G , free fire wall, fans and internal hardware cleaned and all dust removed from within the casing and is ready for collecting. $330 [Name Removed] took less than 24hrs and produced a far superior outcome and customer service than Gadget Doctor could dream of. Gadget Doctor your team and Services are shameful.

Excellent – Went to the gadget dr today.. Shane was super helpful and fixed my issue. I would definitely go back and also recommend this place to anyone else.. thanks again! Show details

Absolutely abysmal – Can’t tell anyone enough not to come here. Put my laptop in to be fixed. Did not reply to messages and were rude on the phone when I tried to follow up after a few weeks. A month later was given a call telling me my laptop had been stolen. They had informed me weeks after the break and enter had occurred. Terrible communication in regards to how the whole insurance process is taking place. has been months now and no computer or update Show details

Slow, expensive, and very poor customer service – I had a similar experience to most of the other reviews, which I really wish I'd read before I used this place. Their communication skills are zero, they're very disorganised (not ordering parts etc.) so you're continually chasing them, and they are much more expensive than most other places. Oh yes, and they're really rude.

Stay away from this unorganised business. Ridiculously bad customer service! – Stay away!!! This guy should not be in business! I took my laptop in 3 months ago and after being run around, phone calls not returned, visiting multiple times and promises of a few more days, still "didn't get around to looking at it." The whole business is so unorganised. Every time I go in I have to explain who I am and what I'm waiting for. … Read more

It took them a month to even look at my laptop and then realised it needed a part that would take 2 weeks to arrive. Apart from a phone call on the day they realised they needed a new part, I had to chase them for updates. I called on two occasions and both times was told he'd call me back in 30 minutes. He never did. So to get any answers, I had to go in to the store and each time there was an excuse why it wasn't done yet and to come back next week.

So today was the last straw. I just took back my laptop and will have to find somewhere else to fix it now.

Disgusted and appalled at this whole experience. You've been warned!

Hopeless – This guy has no right to be in business. He couldn’t fix my Samsung 6 phone so I bought a new one costing $610. I subsequently had a friend look at my old phone which he got working & the Gadget guy did not give me a full refund & physically threatened me when I argued my case. I would not recommend him to my worst enemy Show details

Never again – Highly avoid this company worst experience and it's an understatement if I could give 0 stars I would it's rare I'm negative but definitely never again if damage is caused they won't fix it

BEWARE! Unorganised, unprofessional and incompetent – Dropped off a phone to have the charging port fixed. Didnt hear from the for weeks! Then they told me the phone had gone to Tasmania despite claiming that their EXPERT technicians fix everything in house? I had to chase it up several times, all the while the staff giving different accounts on the state of repair. Then after more than A MONTH the… Read more

phone comes back BROKEN and I had to purchase a new phone. They have said they are going to issue a full refund however they seems to have LIED once again as I have still waiting after 2 weeks. No idea how they are still operational. DO NOT TAKE YOUR BUSINESS HERE

Customer service overload – The best service I have received in a long time. Above and beyond with helping and fixing all concerns. prompt service and excellent prices only happy to return for all phone repairs Show details

Not fixed! – I took my iPad in to get fixed thinking it was the battery, they just replaced the battery, nothing else, didn’t even check it to give it back, of course it’s not working, so I take it back, this time I think they checked it, but they don’t know what they did with it, but it’s still not working! I’ve written a email and no reply! Waste of time and money Show details

Useless bunch of people – I sent an email with a pic of a ipod screen i wanted repaired. Burleigh shop. A week later no reply so i phoned them. A girl answered , i asked here why no reply about the repairs i email enquired about. She said, the guy who reads and answers emails is on holidays and will be back in 2 weeks. Wow i thought how unprofessional. She then suggested i… Read more

text her a photo of the repair i wanted and she would call me back with a quote. So i did. A week later no call. So i gave up on them. They could have at least had the courtesy to say they either didn't want to do it or couldn't do it.

Fixed our dinosaur home theatre remote in a week! – Rang on Valentine’s Day to hear “yes, we should be able to help, bring it in, $89 to have a look.” Got an email and SMS on 22 Feb to say remote was cleaned, rewired and resoldered for another $60. Picked it up and our ancient 2004 Sony home theatre is 100% going. Quick and old school repairs. Thanks team

Inefficiency abounds – 1. I stood waiting at the empty front counter for a couple of minutes, then called out 'hello, anybody there?' only to hear from the backroom 'we can see you'. Waited another 2 minutes before anyone came to the counter. 2. Rang to ask if repair was done, but had to listen to a 5 minute rant about their having no time to do the repairs because… Read more

people keep ringing! 3.They didn't ring back after promising TWICE to do so. Phone menu/wait time was lengthy when I did finally get through. 4. Trying to pay and leave was interrupted twice by technician answering the phone and dealing with inquiries. Sorry, but I won't go back.

Hopeless service – I think the other reviews on this site must have been written by their parents or friends because I certainly did not receive such a wonderful service. I dropped off my Ipad with a broken screen and over one week later they had not even commenced the repair and could not tell me when they would. When I called in to pick it up (intending to… Read more

take it to another repairer) the receptionist was on the phone with another disgruntled customer. She told that customer in a very loud and aggressive voice;

" I am not a technician, I do not know when your device will be ready, come in an hours time and if it is not ready then you can take it somewhere else" This was followed by ubruptly hanging up with no "goodbye" at all, then much shaking of the head and mumbling "blimey".

Is that any way to treat customers????

I certainly wont be back..

Absolutely fabulous service – The service I received in having my iPhone repaired was excellent, the screen was severely cracked and damaged and the team at Gadget Doctor fixed it with a can do attitude for a good price. 12/10 would absolutely recommend to anyone wanting fabulous service in repairs.

A Professional and Efficient Service – The Gadget Doctor are a professional team of experts who are able to deal with any technical problem or fault you are faced with. They are prepared and qualified deal with anything, and they do it with professionalism, speed and at the lowest possible cost. Their knowledge of all technical problems and how to fix them is impeccable and they are… Read more

prepared to assist you in any way they can. The relaxed and warm atmosphere helps you get through the worst situations even after you have dropped your iPhone in some rather nasty water. I highly recommend their services to anyone looking for assistance with any repair or technical problem. I have had many phones, computers and other electrical items repaired at the Gadget Doctor and always been completely satisfied with the result and any charges have been extremely reasonable. Shane and his team run a professional and excellent service which I highly recommend.:)

Gadget Doctor Erina Store – My daughter recommended this business to me recently when I cracked the screen on my iPhone 4. I was really surprised how efficient and knowledgeable these guys are from the minute I walked in the door. Perhaps I was lucky on the day but, when I showed the guy my phone, he said $60 and he could replace the screen whilst I waited. All up,… Read more

this fantastic service took just 20 minutes from the moment I arrived to when I left the shop with a gleaming new screen.

Top marks for service, friendliness, helpfulness and a job well done.

Thanks guys "