No stock and failed to deliver
They list a date on the website to say when an item will be released, so you expect it sent then and in reality they have no stock, no date to get it let alone send it. Other items say in stock and yet they have none. Pathetic reply to email, no apology or attempt to rectify. Never again will I order with them. Especially not for Xmas!!
- Verified customer
Poor business practices! Stay away!
We ordered 3 items totaling just under $200.
We only got a shipping confirmation after we emailed them following about 3 days of silence.
This confirmation stated that all 3 items were shipped. We then immediately received an email stating that one item was refunded. Okay weird.
We ask about it and are then told that another item was out of stock and was offered to pick a different item to replace it. I asked for a refund and clarification of what was supposedly sent.
We eventually got that refund and the final item was shipped out.
Sent item to the wrong address
Pre ordered items and they shipped it to an old address (even after I was assured that it was changed prior to shipping) now its sitting at a depot and I cant pick it up until the shipping label gets updated.
Wont respond on messenger which is the only way to contact them.
Shady and unprofessional
Gamerholic stole $115 from me. I paid for 3 items, 2 of which were out of stock. They offered to send 2 different items so I asked for a refund only to be ignored. Its now been over 2 weeks and if they bother to reply they ignore the question. So Ive paid for 3 items and received nothing and they refuse to cooperate
A few days after my order was maked as 'sent' I tried to check the tracking number which was invalid. When I approached the company to see what was happening they told me that they did not have the game in stock and I could choose a different edition which wuld arrive in 2-3 business days. I ordered a ddifferent edition, and when it finally arrived after 10 days it was not the game I had ordered.
This is an absolute scam. Nobody is getting back to me, and I am $100 out of pocket with a game I already own.
Great selection of items and quick delivery!
I was in the market for buying some new games for our game nights and found a great selection with competitive prices from Gamerholic. First time ordering, I experienced no issues and delivery was prompt. Pleasantly surprised given mixed reviews and will order again.
Great Prices & Excellent customer service
Ordered from their website several times over the past few months. Their pricing is the cheapest I’ve found in Australia and the games arrived within a few days in excellent condition.
Another plus is that they offer pick up which was extremely helpful when I needed a last minute gift for a friend last week.
Lots of stock, Easy to work with
Have made multiple orders through them, no issues whatsoever. Have found Gamerholic to carry more stock than other places at cheaper prices. I would also find stock thats still available but unable to purchased anywhere else. Would highly recommend them to anyone who's looking for all kinds of goods (cards and games)
Worst customer service experience I have ever had!
At first everything was fine and I received a parcel within a week of purchase. Upon opening the product it was the wrong item I have ordered. From here on in this was probably the worst bit of customer service I have received in my lifetime. From never explaining what was happening with my correct item to never responding to messages till 2 days later. Countless amounts of requests on what is happening they finally explained to me that they did not have spare stock and they were waiting on the stock from the person who received my incorrect item. It has now been over 3 weeks and I still have not received anything. I do not recommend this company!
It was an absolute pleasure to deal with them.
I've been searching the internet for cheap prices for the game Avalon. My friend recommended Gamerholic since he has ordered products from here before as well as, it is an Australian based company, which I like.
The pricing was fair and wasn't as dear as the majority of companies I had come across. My order arrived within a day and it was perfect.
I would definitely recommend them to any of my family and friends. It was an absolute pleasure to deal with them.
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