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Incorrect order, lack of response, lack of product knowledge
Placed 3 pre-orders orders in quick succession for star wars legion products and Dragon Shield card sleeves.
Not one Pre-order arrived when the product was released, every instance I needed to email and request shipping. It weeks late on each instance. Twice the orders were missing products.
After a 21 email conversation regarding missing dragon shield Sleeves (Paid $36 and ordered on 29th of May 2019). I was constantly provided with excuses. Today on the 20th of Feb 2020 I received my Sleeves. I paid for stand size 100 packs I received 60 packs of Japanese sleeves.
Poor communication, delivered wrong item, no refund, STAY AWAY!
I unfortunately recommended this company to a time poor friend as their site claimed to have stock for a gift he wished to purchase for me. They delivered the WRONG item, he has since sent it back at his own cost and has had no communication from the company about delivery of the correct item, nor has received an apology or a time frame for delivery of the correct item. Fortunately he made the purchase through eBay so he has the protections offered by that site.
I would spend your money elsewhere - this company is highly unreliable and if anything goes wrong you will be left with a problematic return and delayed refund.
Dodgy!! Pay the extra $5 elsewhere
Look at the last few reviews, all users joined on the same day. I call crap.
Continually delayed shipping to save themselves money. They combined items but still charged individual postage costs for each item. Advertised products as "last one available!" and then is able to find more stock at a cheaper price. Extremely poor communication.
Crappy packaging, both games throw into an oversized box, bouncing around damaged edges to 1 of the boxes.
Apparently have 4 or 5 staff but comes across as a 1 person business. I cannot and will not recommend them to anyone.
10/10 Would Recommend
I'm an avid PTCG collector and have always had issues with vendors displaying poor customer service skills or not having the knowledge of the product when putting my order through. Can't recommend Gamerholics enough for their great service as well as amazing product knowledge which assures me to keep using them time and time again!
Was introduced to Gamerholic by a friend and all I can say is.. WOW!
Their care for customers is amazing! I had a few questions to ask they were happy to help and answer all questions. Package arrived nicely packed, obviously with care!
Will definitely order from them again
Good service and good price.
Bought a couple board games and one booster box from this store for Christmas. The shipping speed is pretty decent, and the package is good.
The killing deal for me is the price. Two board games I bought are $3 cheaper than other stores, and that booster box is also $5 cheaper. Not much, but still cheaper than many other stores.
- Verified customer
Do Not Buy - This Company is attempting to scam people
I purchased a board game their website said was in stock.
I received notice that the parcel had shipped.
2 hours later I was informed that item was not in stock and I was refunded. (No refund processed.. I used Paypal so it is instant).
I checked the tracking number provided and it is for a parcel going to Perth (I live in Sydney).
Avoid this company. Read the other reviews below. This isn't a one of occurance.
One of the cheapest stores in australia
Cheapest store in Australia although they could improve on their customer service.
As someone who likes to purchase the cheapest product, gamerholic is one of the best stores in Australia.
Although the timing and response time could be improved however I do believe the owner works full time(I only get responses at 12am)
Stuffed around repeatedly
Ordered one game for Christmas. A few days passed and I receive a message saying it’s out of stock but they have an alternate version. I reluctantly agree to this replacement, even though it’s putting me out. A few more days pass and I’m waiting for a shipping confirmation and instead get an email saying they’re sold out of that one too and they’ll refund me. I wait over a week for my refund. Still nothing. I contact them and they tell me to contact my payment processor. Still waiting weeks later for my refund and was told it can take up to 30 ...days. It’s not a great time to be out of pocket as I had to find a replacement game somewhere else (which shipped next day.) I’ll not shop here again as the customer service wasn’t helpful and they can’t keep track of their stock.
Perfect Gift and Fast Delivery
Purchased a D&D item online. A hassle free transaction with delivery received in record time. Notifications sent for tracking delivery. A professional service
Purchased as a Christmas gift, not really sure what its meant to look like, so hoping I purchased the correct item.
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