Garden Express

I am always very impressed with the quality plants that I have regularly purchased from Garden Express. I also find that their plant packing process always delivers undamaged healthy plants and is the easiest to unpack compared to many other online plant nurseries. I have over 50 years experience as a highly qualified plant production specialist… Read more ·  1

and this praise has been earnt for every quality delivery that I have purchased through Garden Express.

My plants have always been healthy but the new website is absolutely terrible. I can't see my past orders or my wish list. In my opinion you should go back to the old website, this new one isn't user-friendly. I'm not impressed at all.

Sadly I brought 9 bare root roses that were packed very well came looking ok one was very poorly looking, I’ve had one survive after reading the planting instructions on the leaflet provided, I’ve brought them before quite a few times last time I lost a couple as well, I have 40 thriving roses bushes in my garden mostly purchased from garden… Read more

express so a little disappointed in my order this time in 7 days you wouldn’t be able to tell if they will thrive

Absolutely disgraceful.... Do not buy from this company....Plants delivered half dead...Tried to contact customer service...Sent two lots of photos...Just ignored....Appalling quality and customer service.

Super knowledgeable and helpful staff. Magnificent Wollemi pine. Excellent detailed planting instructions. Would very Highly recommend this business. Show details ·  1

Very happywith both my orders,prompt delievery and packaged very well and value for money when developing new gardens.

Received my mystery boxes today. Absolutely amazing a great surprise. Show reply

Don't waste your money and go to your local nursery instead. About 4 weeks ago my wife and I ordered over $200 worth of various plants for our daughter as a gift for purchasing her first home. Imagine her surprise when she opened the box to find only dead or dying plants. I'll give credit where it's due - they were dispatched promptly and… Read more

delivered swiftly. They were even packaged well - though disappointing it's all plastic and not eco friendly. Due to the short period time they were in the custody of Australia Post they must have been dispatched in poor condition. I had expected raising the issue with Garden Express would be straightforward and easy. Well, I was wrong. I rang up the customer service number. I was apparently speaking to a very experienced customer service lead however I received no customer care. Rude, snappy and very belittling from the second I stated we were not satisfied with the quality of the product. I'll admit I kept repeating myself but I was flustered from being spoken to like a poorly behaved child. I was however calm and tried to describe their condition, yet I was met with a raised voice and condescending tone. Apparently there are no other managers I could talk to and the only thing to do was send over pictures of the plants. I understand that will be part of the process but given I was treated as a nuisance from the get-go we decided it was best to cut our losses and never order from this company again.

Generally good product and prices but the website is unusable. Today only the images for the first 12 items are coming up. I wanted to buy some dahlias but it's impossible. Same during bulb season. Sometimes items don't add to the cart at all. Please fix your website. It's the only website I have these issues with, it's not me. It's your website.

Over the years we have purchased many items from Garden Express, unfortunately the last couple of years I have noticed their quality and especially their business ethics fall. To own a business you should take pride in what you do and respect your customers, by doing these simple steps your business should grow. I do not feel that Garden Express… Read more

follow these simple steps, but follow a more common step which is to take your money and if there is an issue ignore you. I brought several items the other month, the package was delivered damaged, some contents damaged and some smaller items appeared to have fallen out through the hole in the side of the box. I have cameras at the property and the footage shows that the box had damage and a hole in the side. I contacted Garden Express via email, I know that they received the email as it had a delivery / read receipt attached to it and we received a return copy with conformation that they received the email. I followed up again with another email and rang their phone number. It is now the end of June 2026, I first contacted them back in early May 2026. Six weeks is plenty of time to respond but still I wait, the products are good but the business practice only deserves a 1 star or less.

I recently received an offer of lily of the valley bulbs from Garden Express. Very tempted, as saw a lovely row growing recently under a garden hedge in London... The price ($11.90 for 5 pips) was reasonable - but the product description seemed way out! 30cm wide and 45cm high??? Just unrealistic: they are very small plants! Max 10cm by 15cm. I wanted to tell Garden Express they are exaggerating - but no way of emailing.

My partner brought 3 roses and one failed to grow asked for a replacement they wanted a picture emailed the picture and then they wanted us to dig up the rose and check something I told my partner to tell them to forget it as your a rip-off, do yourself a big favour do not order from this rubbish company!!

"ANZAC Day Specials Save 40, 50, 60 up to 70% OFF – Lest We Forget & Celebrate with Savings!" ... so disrespectful to be send emails on ANZAC Day and use that to celebrate ! Could have waited a day before alienating your customers.

BUYER BEWARE - Whilst I did receive a refund from this company I would not purchase from them again. Their warranty does state that photos should be taken of the faulty plants upon arrival but I was unable to do so at my age (I am 80 ). Anyway, read their warranty to make sure you can adhere to it; but my advice is - purchase from a nursery as… Read more

you can see what you are buying. Also one well known hardware/nursery has a 12 month warranty on plants which they do stand by. I must admit I did not think that such poor gauras - butterfly plants (which virtually grow in cement!!) would be sent to me and out of the 20 plants, 12 have died and the rest are just holding on......

Unsatisfactory – Directions were given to leave box on front porch as we have no transport to access the post office. However the box went to the Post Office over a hot weekend and the plants were expiring when a friend picked them up. Thought the plants were very small for the price.

Waiting several weeks for delivery – After waiting weeks for my delivery I wrote asking for an ETA. Was told they expected stock to their store by 14 October. After waiting another week after the 14 October was advised that the website indicated delivery would be available after the 14 Oct. I didn’t see this notification because it was in tiny print at the bottom of the web… Read more

details. Why they can’t put such vital information in normal print at the top of the advertisement where it can be seen easily? They hide it as far away as possible. As I told them, if it was made clear that a lengthy delay was in place, I would not have placed my order. Didn’t even like the tone of the emails by their customer service team. Will never use or recommend again.

Garden “Express” – My first purchase at Garden express online. I have ordered some plants 20th March and they dispatched 25th. They didn’t consider Easter long week end? Now my parcel is stuck at somewhere and estimate delivery is 2nd - 5th April. It means the plants in the box for 7- 10 days. I’m afraid if the plants are not good condition… definitely they are not Garden “Express”

Perfect! – My plants were posted the same day I ordered; they arrived in record time, looking so fresh and green, beautifully packaged, with their soil still damp - truly amazing for being transported in the height of summer. Renee's customer service is second to none and I've already put in another order, which I know will not be the last - so pleased I found Garden Express! Show reply

Shipped to WA – My order was despatched on 31 Jan and arrived on 7 Feb. All the plants were in excellent condition considering they’d been boxed for a week. I was very impressed with the packaging. Would happily recommend this company. Update: I potted on the Fairy Magnolias - all three doing well with new growth. As soon as the weather cools a bit they will be planted in the garden. All the pig face plants are healthy and will also go into the garden soon. Show reply

Magnolia fairy blush – Order my plant Thursday and received it on the Monday, pot still nice and damp. Few yellow leaves but to be expected after being in a box for 4 days. Hopefully it will be a beautiful tree in years to come. Would recommend with the service I just received. Happy gardening Show reply

Plants on line – Garden Express plants online where fantastic to deal with Had some plants sent from them and they looked a bit sad.I reached out to them and even without asking straight away they replaced them .With out a doubt I highly recommend them. So thanks again the staff at Garden Express Regards Mark Power Show reply