GardenMate
26 reviews
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This company markets itself with the promise 'Try it for 30 days. Don't Love it . Full refund in 24hrours' That was not my experience. I bought the solar light sunflowers. They looked like cheap rubbish, one didn't even work, I definitely could not give them as a birthday present. After putting me through hoops, and lots of back and forth… Read more
emails over a period of 10 weeks. My $80 outlay achieved a $36 refund. I will never deal with this company again.
A waste of money. It worked once and then did not work again. After contacting the firm they said I was out of the 30 day refund period.
I believe these people are scammers. Order a lawn sweeper over a month ago and I am still waiting for it. No communications since the first email follow up. Phone number is not connected. I have now reported them. Stay right away from this site...
If you’re thinking of getting a weeding tool from “the Australian” company - don’t. Their money back guarantee is useless. If it’s not getting weeds out and you email them they offer you a 40% refund or you can send the product back to China - there goes your refund on postage. Buyer beware!
I would say this company is the worst I have ever encountered. I ordered a hose on the 31/12/2025 each time I have sent an email to Sam I have received an excuse why I haven’t received my order. I have sent 6 emails to date. I have asked for my money to be refunded to date I have not received. I don’t know how it could take 4 months to get a hose. Flowers in garden are now dead…
Do not go near this mob. Not Australian product. Bought 2 hoses. One hose burst at nozzle, and expansion ability fell apart. Tried 1800 ph no. not in service; looked up location and it was a photo of a shed on a suburban street. Emailed them, they strung me along, until they said past the 1mth warranty period.
Purchased an expandable garden hose. It broke a few months later and I didn’t even use it that often. The company wouldn’t replace or refund the hose. Terrible quality and equally as bad customer service.
Do NOT buy anything from this company. I purchased weeding tools at a cost of $150 AUD. What arrived was cheap, shoddy, poor quality tools which can’t be assembled. Probably worth around $10-$20 and that’s being generous. Please don’t be fooled
I would appreciate a 100% refund for a mower that does not work, rather than the offered 30%. Maybe time to amend their website where they offer a guarantee. I have lodged complaints with the ACCC & NSW Fair Trading.
Before placing the order, I carefully checked the promised delivery timeframe, which clearly stated it would arrive within three days. This was completely misleading and unacceptable, as it actually took an entire month to arrive. Attempts to contact the company were equally frustrating. The phone number provided is non-functional, and my emails… Read more
have gone unanswered. This level of customer service is extremely poor and unprofessional. Due to the excessive delay, I had no choice but to purchase an alternative locally. To make matters worse, the product itself is disappointing—the motor is far too small and clearly not powerful enough to cut grass effectively. Overall, this has been a highly unsatisfactory experience, and I would not recommend this pr
Based on The garden mate being an Australian business, products reviews and 90 Days satisfaction guarantee I felt safe and Purchased a long handle weeder. It came from China, the handle was not long enough, and was not suitable for removing my… Read more
garden weeds. Contacted them to send it back and get a refund. Then they changed the 90 Days to 30 Days satisfaction guarantee . I did follow all steps suggested by ACCC, contacted them several times. I have all emails exchanged. They did not honour Guarantee. They offered 15% , then 25% partial refund if I was keeping that tool. Rejected offer as I am not going to use it. Requested a full refund. They answered I have to send tool to China at my expenses. Their are listed as an Australian Business, with office in NSW. I lodged a report to ACCC. It is not about $80, it is about a Dishonouring a Guarantee, Dishonesty, that need to be stopped. Don’t buy anything from them.
Follow-up · 30 days satisfaction guarantee is false, only used to attract customers. Reported to Office of Fair Taiding
Be aware Byers Goods Supplied are not as described, parts missing, Phone No disconnected, customer support does not return messages Complete scam
This business is a scam they advertise a product that isn’t what they send you. It wasn’t even in the correct box and no mounting hardware even though the image on the box clearly shows it included. They won’t respond when you email them they don’t respond. Lesson learned should have read the reviews first.
Follow-up · Even though they list a money back guarantee they refused to refund. Absolute sham company.
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I bought the seed starter kit. The main reason was to grow seedlings indoors with the grow light, as the birds were destroying my seedlings in the garden. The grow light appears to not be strong enough and is badly spaced - the seedlings emerge and form long spindly stems towards the light. The second leaves are reluctant to emerge, even after a… Read more
several weeks. I was very disappointed, as this product didn't do what I bought it to do. If I just wanted a covered container without the grow lights, I could have bought it at my local hardware store. Even though I have been very patient, the seedlings are just not reaching a healthly size to plant out.
Gifted a retractable hose..it has holes.. tried to call them..disconnected..email invalid.. no response to online communication through their website..next stop dept of fair trading. I recommend anyone having trouble with them to report to appropriate authorities..they are scammers and need to be shut down..
Do not buy anything from this company. The GardenMate is a company that would have had legal action if it was Australia based. False advertising about what's included, deceptive sales practice which processed a double order for me, no option to cancel an order, no response at all from my email request to cancel send 5 minutes after purchase. Save yourself frustration and buy your goods elsewhere!
Terrible experience with GardenMate and their '2 In 1 Lawn Aerator'. The product broke on its very first use within 10 minutes (handle snapped off at the base), indicating a major product failure. I initially contacted them via email and provided… Read more
photos, and they promised to investigate but never followed up. After nearly a month of silence, I sent a formal letter of complaint, explicitly requesting a full refund under the Australian Consumer Law (ACL), as I am entitled to choose my remedy for a major failure. They responded two weeks later offering a replacement, ignoring my clear request for a refund. As the business has failed to provide a suitable solution within a reasonable time frame, and has not honored their obligations under the ACL, I am now proceeding with a formal complaint to NSW Fair Trading. Avoid this product and company if you expect basic customer service or products that meet consumer guarantees.
I encourage all of you with similar experience to; 1) Send a formal letter of complaint (see attached sample), then if no action you have grounds for... 2) Lodging a Fair Traing complaint via https://www.service.nsw.gov.au/transaction/lodge-a-general-consumer-complaint
Follow-up · If there was a no stars review thats what i'd give these dodgy mofo's. Product broke first go, i requested a refund as im entitled to under NSW law. They refused to my request, instead insisted they send me a replacement. I advised i didnt want a replacement and the sent it anyway. This process has taken 4 months! So not only is the aerator a… Read more
So glad some reviews for this shonky company have started to appear! I wrote a 1 star review on their website and at the time there were so many bad reviews. I’ve just noticed they have mostly been removed. I saved mine so here it is. **** I have hated this whole transaction. Order was delayed because it was shipped from China - your site makes… Read more
out you’re Australian. Then the main part (a mower) never got sent. So angry at the deception, delays and lack of communication. I don’t want any of this order.
Same issues as everyone else. DON’T ORDER FROM THEM.
And did the same research - “address” is just a residential house and has changed from NSW to QLD depending where you look.
Don’t buy from these people. Bought a hose. Faulty, two holes, got bigger and bigger. Send messages. Attached evidence. No resolution. Just emails saying ‘we are looking into this’.
Worst and cheapest product I have experienced. It came in 5 pieces which would break first use. Tried to reach out to send it back under their 30 Day money back guarantee with no response after first contact have since tried four times. They are advertising a JV with Bunnings, Bunnings has nothing to do with them.
i ordered some items on 02nd January 2026 (nearly $100.00) - and have many times emailed them as i can see it is at the facility awaiting delivery - i was told that they will contact them to see when it will get delivered and now i have heard nothing - i have emailed everyday this week and last week and no one is responding - i wish i had… Read more
reviewed the reviews prior to ordering as i would have not ordered from them. The phone number on the website is disconnected.
Bought an extendable garden hose from them in mid Dec2025, it was such bad quality, did not fit any of the aussie fittings, plus it would not work with tank water and electric pump. I have contacted them via email number of times, with no positive outcome even though I have sent back the item to the address on the website as they would not… Read more
provide me with a return address. Paypal would not refund me bc I said it was of poor quality and their response was that it was not damaged in any way. Never ever deal with them, you will never get a refund if you are not satisfied
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I have attached the items i have ordered and what i actually received, no attachment in the box and it shipped from China.
No stars, this company is the most dishonest I've ever dealt with. Don't trust them! Their phone is not even connected! Their address is just a residential house in NSW! THEY ARE SCAMMERS IF YOU HAVE A FAULTY PRODUCT YOU WILL NEVER BE REFUNDED OR… Read more
COMPENSATED. Took forever to get the product because it came from China and it came broken! They've got my money and I have nothing, so wrong, they're making millions and don't care when you contact them, they keep stalling and saying 'your bank must be delayed with the refund' That's been going on for a month! They just repeat the same thing, hoping the buyer will give up and forget about it. Absolutely disgusting, greedy and corrupt behaviour DO NOT BUY FROM THIS COMPANY.
Follow-up · Yes what a scathing review I gave, but for good reason at the time. Eventually after threatening to go to the ACCC they finally refunded my payment. My question is why would you do that to a good customer and risk having such a terrible review that potentially thousands of people will see? They did the right thing in the end but because of their greed it came too late, I'd already given them a horrible review.
They sell Chinese products that don't have Australian electrical power sockets . Cheap nasty useless products and steal your money. STAY AWAY FROM THIS FRAUADULANT SO CALLED AUSTRALIAN COMPANY
Extremely disappointing experience with Garden Mate Australia. After engaging with them and raising concerns, I attempted multiple times to resolve the issue directly. They were unwilling to assist, take responsibility, or provide a reasonable solution. Based on my experience, I would strongly caution others before engaging this company.
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