Garmin Vivosmart - where to start? Product won't stay connected to phone. Product doesn't counts steps accurately and when I contacted Garmin they took weeks to respond. Eventually after a month, Garmin finally sent an 8 step troubleshooting guide and even after doing this the product still won't count steps accurately. It is now three months after complaint lodged and no resolution provided.
Fitbit have better products which do what is advertised, a good customer service system and they are more reasonably priced.
Don't waste your money on Garmin!

Garmin is so much better than other companies. Their running watches are awesome with a varied amount of colors. You can find their products on numerous platforms (I used Amazon). I bought the garmin forerunner 25 And when my watch messed up, twice i contacted them and twice they sent me free stuff. The first time my band broke and they sent me a new one. The second time my charging cable broke and they are going to send me a new one. Great customer service!!

Purchased a new vivoactive 3. Several functions worked intermittently from first use. Contacted the Garmin support service via the Garmin website. The chat function is always busy so you can only email them. Responses take a week. They respond with information that is already on the website instead of diagnosing the issue. They closed out my ticket without a resolution and ended the email with do not reply.

Just played my first round with the Garmin Approach S62. I wish my game was as good as this product.......it is awesome.
Anyone who is even a little interested in stats, real distances, analysis....this is the golf watch for you. It is mostly intuitive to operate, but watching the YouTube videos from reviewers helped in on course use. The transition from a previous Garmin product was absolutely seamless.
The club analysis is great, the mapping of the holes played by club and distance on the hole map is sensational. Very much recommend that the ...

What a fantastic company!
I have had a Garmin S40 watch for 18 months, One day for no reason a spot displayed on my screen. I simply took a photo of the watch face and emailed the company of the problem within 48 Hours they emailed me back. Asking no question but to just simply mail the watch back to them as they have just mailed a new one out.
What a company. Products break and have defects but if this is how they look after the customer in their after care, I will be buying their products all of the time.

Great work and thankyou

Justin

I purchased a Tacx Vortex smart trainer from 99 Bikes. After 6K km trainer became progressively louder and louder. I contacted the manufacturer (Garmin these days) and was asked to provide evidence of the noise which I sent a video. A few days later they replied to organise a replacement unit. Well, the unit sent to me was broken, did not even spin. So I had to sent it back again, that was 22 days ago. I am now told that 99 bikes will be sorting out a refund, but 99 bikes now tells me that Garmin needs to credit the store first. It's been a mon...

I purchased a fit bit band replacement for my daughter as these bands are known to snap and hers did. I paid $60, have waited a month with no product and no proper tracking sent. I have emailed Garmin through various avenues with no response. My daughter is so upset and now we will have to pay hundreds instead of just $60 to buy her a new fit bit all together. Just don't buy their fit bits, the bands break, you cannot buy replacements, and will lose your money!!

Garmin's wearables were and remain among the most competitive in the industry feature-wise. But where Garmin truly stood out is in customer support and replacement policies, even after the warranty expired. However, their customer support has plummeted making an investment in their premium watches harder to justify than purchasing a Rolex. Expect no more than 2 years of useful life out of anything you buy from them regardless of its purchase price. Particularly, avoid "Sapphire" devices as the electronics will almost never outlast the glass and...

Bulky which is not and issue, battery was impressive if you turn all the functions off, the map updates are waste of money, do not use it a turn by turn navigation for sure

This is the amount that comes with the navigation kit. This product is so bad that I have to keep buying this every year. Easily not available items in Australia. If the product is available it is $12 for the mount and shipping is $15 so it sums up to $27 for the amount. I asked the company and they said not sure about it. we hardly remove the navigation from the mount to set address, if that is the case why this keeps breaking every year. Bad product, worst quality.

I brought a Vivoactice 4s and it lasted a month and a half. The battery had stopped working. So I took back to JB HI FI and got another one thinking it was just a dud. As I had been extremely careful with it and it was well looked after. Well I’ve had my new one nearly 2 weeks and it’s starting to play up, saying I reached over my goal with climbing stairs and doing over 10k steps when I was sitting down not even moving and it was freezing and doing it’s own thing. I tried trying it off and on and it’s still playing up. Definitely DO NOT recommend the vivoactive 4s

My wife bought for me a NUVI 2797LM about 5 years ago when we lived in the US. I have had it to a Technician to have AUS maps downloaded and was told the device will not connect to a computer. I rang Garmin AUS and was simple told that it is obsolete and to go buy a new one. I won't buy another Garmin if they only have a limited life span.

As of 25 July 2020 Garmin servers have been hacked. Those responsible have demanded 10 million in order to remove the ransomware. Garmin users can not access their information, contact Garmin and may have had data stolen. Garmin is not going public. Third party reports Have instead revealed the issue. Garmin only days that they are down for maintenance. Not true. Garmin you will lose far more than 10 million is lost trust and lost customers due to your response.

I ordered 5 Garmin accessories at the end of May 2020. I received an order email stating to check the status within a few days. After a few weeks I did not see/receive any updates and noticed they state deliveries take 30-45 business days. On 25 June my credit card gets debited and today (8 July) I called Garmin to find out the status of my order; I was told that 3 items were in stock and the one item would be in stock at the end of the month and the other in early August and all of them would be shipped when the final item becomes available...

Garmin Australia blaming Covid "regulations" on 4 weeks turnaround to deliver orders which are located 30km away from where I live. I can buy the same watch from their suppliers and I would get it in 2 days. I was only buying from garmin because of a discount. There are no covid regulations from having people to pack and ship orders which are in your warehouse in stock. There are no orders which prevent stock from being picked up as long as people observe social distancing. I just cancelled my garmin order and will not be buying from them a...

I purchased a GFL 10 fluid level sensor (Marine). Website stated 2-3 days dispatch, 2 weeks later still no update of order processed. Attempted to contact sales support, website is terrible. No sales contact email addresses, and the only phone number I could find was for the watch section. After sitting on hold for 45 mins was finally given a number for the correct department and sat on hold for another hour. Hung up, gave up.

While still not dispatched, attempted a return via the website. Could not be processed due to order still pending.

It...

After a software update forced by Garmin last week, my Edge 820 hasn’t been able to pair with my phone. I tried all of the steps on the help section of the app - multiple times. I called customer support. The gentleman told me no technician was available and no one would help me on the phone. I asked him the purpose of a customer support number and he hung up on me. Wow .

I have a Garmin Vivoactive 3 Music and can report that it frequently drops out of the Bluetooth connection to my phone. Contact with Garmin has not been responded to. It is really annoying to have to keep turning the watch off and on again. If done wrong it loses all data for that day. I would not buy a Garmin again. $400+ for a watch that doesn’t do what it should.

My daughter's vivofit jr 2 was three months out of its 12 month warranty when we started to have trouble with battery issues - from battery drain to then not responding to a new battery at all. I spoke to Richard and without any drama I was told that we'd receive a replacement and was given very clear instructions about returning the faulty component etc. Everything happened smoothly and efficiently and I'm extremely pleased with Garmin's customer service.

Bought a Garmin Viviactive3 watch. Looks good and functions on your wrist as expected however pairing and synching to you phone...forget it, absolutely terrible. Paired eventually to my Samsung J2 but would never synch thereafter. Thought it might be the phone so paired with my wife's Apple 8...same result. Called the service centre and they told me to do what is already tried 3 or 4 times already...ie restart phone, restart connect app, delete and reload connect app etc. Read blogs and this isn't isolated. Until this is fixed by Garmin do not buy this product. I was very disappointed. Ended up buying a Fit bit watch...awesome, paired straight away and synchs every time. Love it. JB HI FI exchanged/refunded straight away.