Complete refurbished Vivoactive HR after 2.5 years
My Vivoactive HR started to play up after 2.5 years after no issues. The watch would reset or the touch screen wouldn't work after being in the water and after a couple of times seemed to die completely. I resigned that it was dead as the warranty says 1 year but I did contact customer service to see if it could be fixed for a price and was willing to explore this option. Promptly customer service (Annalise) organised the watch to be sent to Garmin and in a 2-3 week turnaround I received back a fully refurbished Vivoactive HR watch. The unit to...me is brand new, not a scratch, new band and works like a dream. I didn't expect this at all. Can't review highly enough for this service. I did need proof of original purchase which I still had. Based on this and the product Garmin would be my first choice.
got a Forerunner Garmin for christmas
never really worked well connecting to my phone. Never got the music working. Most activities didn't upload
Then I notice the screen is cracked!!!!
The response from GArmin was that it was my fault and I must have damaged the watch!!!!
2 weeks partial use for $600 and both GArmin and Rebel sport wash their hands of the problem
Out of warranty but still replaced a part
I asked my wife to remove my Garmin echo 551 from its cradle. She used sufficient force to see if the clip would bend 180 degrees and not snap. Unfortunately it did snap. Contacted Garmin to replace the cradle. They do not sell the cradle separately but said and did replace the complete mounting kit. Had the Echo a few years so very appreciated and unexpected. I highly recommend the product, often use it in around 100m of water and works great. My handheld GPS is a cheap Garmin and still going strong after 10 years
Battery would not charge, emailed Garmin and was advised to send it back to them, my forerunner 35 which was 3 years old was replaced with a refurbished Garmin , which is like new
Fantastic Service, Garmin are the best and would buy nothing else
Utterly useless both the scale and Garmin Customer service.
No Wifi connection. No customer service response. No help and no returns. A completely frustrating experience. The scale does not work. Utterly useless both the scale and Garmin Customer service. It is just a big paperweight. Do not buy this.
Fantastic customer service
We have purchased a few different models of the Garmin Vivofit and I must say if I have had any queries or needed extra bands this company have always looked after us as customers. I feel confident when I call knowing Garmin Will do their best to look after us and provide outstanding customer service.
Product good, but terrible customer service from Garmin.
The product itself is fine (Vivofit Jnr) - however I won't ever buy anything from Garmin again.
Be aware that when you register your product, they will pester you with emails and there is no opt-out option. You cannot reply to their emails, there is no 'unsubscribe' link (is that legal???) and the link to the 'contact us' is broken.
I have tried messaging them on facebook and my message was ignored.
Won't ever be buying Garmin products again.
If you do register your product with garmin, be sure to give a false email address.
Wish I'd seen these reviews on Garmin's terrible customer service prior to buying.
Worst Customer Service - 5 weeks and I still have not received my product
Spent $650 on a birthday present for my partner. It has been 5 weeks and I have not received my order-meaning I didn't have a gift for his birthday. They can't provide any relevant information to me. Australia Post have not contacted me so I know it has not been sent. Customer Service do not respond for days on end and it is a 4o minute wait on the phone. I am so disappointed as I don't spend this amount of money on products often & I expected the Garmin brand to be much better.
Customer service is alive and well with Garmin!
I had an issue with my GPS which could have been my fault. Garmin fixed it immediately and as I needed the GPS before the weekend they sent it to me overnight. Very happy (and grateful) with the assistance they have provided. Happy customer!
Vivoactive 3 music
Bought after my Fitbit died.
Completely inaccurate with sleep, Fitbit was spot on.
Auto recognize activities don’t often show up whereas Fitbit was psychic.
Both are a pain in the A to manage music but work well once it’s accomplished.
Everything else as it should be.
- Verified customer
Total lack of support, they can't even be bothered to read messages sent to them.
I was unable to change my email address on their website, so I sent an enquiry about it.
In reply, I received a link to their page about restoring lost passwords! I didn't even mention the word password in any part of my enquiry. They just don't care, they obviously have a number of pre-packaged replies, and this one came closest.
Exceptional customer service
I have owned a 'vivosmart hr' fitness tracker for 2 years initially because the product reviews for Garmin fitness trackers are much better than for fitbit trackers.
Recently, after 2 years, one of the bands broke. I was happy to pay for the replacement myself, as I knew that the issue was outside of the warranty period.t
I contacted Garmin and they said they will fix it for me free of charge! I have sent the fitness tracker in and they sent it back to me in record time. Not only with the broken band replaced, but with both bands replaced!
I certainly did not expect that. Thank you very much Garmin
Don't get map updates.
I contacted Garman to have the latest update of maps for my GPS. During the process I was advised that I don't have suitable security in my laptop. This resulted in a purchase of a one year subscription of Norton antivirus. The price paid was well in access of what was on the Norton website.
Here is the clincher, I was advised a serial number and a product code, these numbers were not recognised by Norton when I tried to download the product. I did manage to have the maps updated, however I still don't have the Norton antivirus I paid for.
Worst platform, out of date and incorrect. No customer service or care given. Do not buy.
Speed zones wrong, fixed cameras not correct. No replies to queries. Absolute rubbish.
Selling and getting a TomTom again.
Slow, Alerts are a lot quieter than the voice and not separately adjustable.
BAD SOFTWARE BAD CUSTOMER SERVICE
I've bought a drive assist 51 GPS, which including a dashcam and can connect to reverse camera.
i also bought a garmin reverse camere to connect to this GPS
-even i have to pay about $130 aud for the little tiny reverse camera, what i get is a poor blur view
-i installed garmin express software on a macbook and a window laptop,window laptop need reinstall 3 times to get in done, and take very long time to connect with the GPS.And the one in my Macbook can never ever connect to GPS
-when i contact to the supporter to fix the software problem, ...
Garmin Fenix 5
Best device I’ve ever purchased.
Changed my life.
Would highly recommend for anyone who wants to track Exercise, Diet, Sleep and Heart rate.
Absolutely amazing .. can change faces to suit your mood.
Garmin Vivoactive 3
The Garmin Vivoactive 3 was the replacement model offered by Rebel Sport, because my $400 Garmin Vivoactive leaked and didn't work. The GPS is inaccurate and Garmin are poor manufacturers.
Garmin 735XT and fenix 5s plus
First experience with 735XT was positive for a warch bought in 2016.However during one of my swim few weeks ago (2 years and 6 months) it went full of water and game over. So I decided to upgrade to fenix 5s plus 800$ worth of watch. I can't be more disappointed and see that after 3 years basically the technology went backwards, the battery drain out after 4 days only, the garmin pay requires randomly Pin at transactions which is really frustrating for you and people waiting for you to play with the PIN. HR sensor still grossly imprecise. Maps hard to use as it extremely small. I would not repeat.
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