Garmin Vivosmart - where to start?
Garmin Vivosmart - where to start? Product won't stay connected to phone. Product doesn't counts steps accurately and when I contacted Garmin they took weeks to respond. Eventually after a month, Garmin finally sent an 8 step troubleshooting guide and even after doing this the product still won't count steps accurately. It is now three months after complaint lodged and no resolution provided.
Fitbit have better products which do what is advertised, a good customer service system and they are more reasonably priced.
Don't waste your money on Garmin!
- Verified customer
Best Customer service
Garmin is so much better than other companies. Their running watches are awesome with a varied amount of colors. You can find their products on numerous platforms (I used Amazon). I bought the garmin forerunner 25 And when my watch messed up, twice i contacted them and twice they sent me free stuff. The first time my band broke and they sent me a new one. The second time my charging cable broke and they are going to send me a new one. Great customer service!!
Faulty product and terrible customer service
Purchased a new vivoactive 3. Several functions worked intermittently from first use. Contacted the Garmin support service via the Garmin website. The chat function is always busy so you can only email them. Responses take a week. They respond with information that is already on the website instead of diagnosing the issue. They closed out my ticket without a resolution and ended the email with do not reply.
S 62 Cant believe how much fun this product is
Just played my first round with the Garmin Approach S62. I wish my game was as good as this product.......it is awesome.
Anyone who is even a little interested in stats, real distances, analysis....this is the golf watch for you. It is mostly intuitive to operate, but watching the YouTube videos from reviewers helped in on course use. The transition from a previous Garmin product was absolutely seamless.
The club analysis is great, the mapping of the holes played by club and distance on the hole map is sensational. Very much recommend that the ...
Outstanding service, I will always buy Garmin!
What a fantastic company!
I have had a Garmin S40 watch for 18 months, One day for no reason a spot displayed on my screen. I simply took a photo of the watch face and emailed the company of the problem within 48 Hours they emailed me back. Asking no question but to just simply mail the watch back to them as they have just mailed a new one out.
What a company. Products break and have defects but if this is how they look after the customer in their after care, I will be buying their products all of the time.
Great work and thankyou
Disappointed with Tacx (Garmin) service - Tacx Vortex Smart Trainer
I purchased a Tacx Vortex smart trainer from 99 Bikes. After 6K km trainer became progressively louder and louder. I contacted the manufacturer (Garmin these days) and was asked to provide evidence of the noise which I sent a video. A few days later they replied to organise a replacement unit. Well, the unit sent to me was broken, did not even spin. So I had to sent it back again, that was 22 days ago. I am now told that 99 bikes will be sorting out a refund, but 99 bikes now tells me that Garmin needs to credit the store first. It's been a mon...th since I stopped training. I contacted Garmin again two days ago to follow up and no answer. After all this experience, along with the amount of research I've done regarding common issues of these smart trainers I've decided I am not investing my money in another piece of equipment that possibly will break again. Also, not impressed with the service Garmin has provided to resolve the issue.
GARMIN HACKED I DONT EVEN KNOW IF I WILL BE REIMBURSED
I purchased a fit bit band replacement for my daughter as these bands are known to snap and hers did. I paid $60, have waited a month with no product and no proper tracking sent. I have emailed Garmin through various avenues with no response. My daughter is so upset and now we will have to pay hundreds instead of just $60 to buy her a new fit bit all together. Just don't buy their fit bits, the bands break, you cannot buy replacements, and will lose your money!!
Once fantastic, now abysmal
Garmin's wearables were and remain among the most competitive in the industry feature-wise. But where Garmin truly stood out is in customer support and replacement policies, even after the warranty expired. However, their customer support has plummeted making an investment in their premium watches harder to justify than purchasing a Rolex. Expect no more than 2 years of useful life out of anything you buy from them regardless of its purchase price. Particularly, avoid "Sapphire" devices as the electronics will almost never outlast the glass and...there is no gurentee you would be able to repair or replace the watch for another Sapphire. Details: I remember when my trusty 310XT died after three years of faithful service, Garmin dutifully replaced it for 60 dollars. They got themselves a customer for life, or so I thought. Fast forward a few years and a couple more great Garmin watches, I get a Fenix 3 Sapphire, a premium watch that at the time was more expensive than any other smartwatch with the justification being that the Sapphire glass offers far more longevity. After less than three years, the watch begins malfunctioning. I call to see what my options are and I am told "Downgrade to a non-sapphire refurbished watch for ~$200." This is more than market value for a significantly cheaper device (at retail). No option to repair at any cost. I call again, but this time they offer another Sapphire watch with a metal band for a little bit more. This is more like it. The metal band meant I could give it to a relative and justify buying myself a new Garmin Instinct. Done.
Universal Mount nuvi 2013 (010-11983-02)
This is the amount that comes with the navigation kit. This product is so bad that I have to keep buying this every year. Easily not available items in Australia. If the product is available it is $12 for the mount and shipping is $15 so it sums up to $27 for the amount. I asked the company and they said not sure about it. we hardly remove the navigation from the mount to set address, if that is the case why this keeps breaking every year. Bad product, worst quality.
Do not recommend the Vivoactive 4s
I brought a Vivoactice 4s and it lasted a month and a half. The battery had stopped working. So I took back to JB HI FI and got another one thinking it was just a dud. As I had been extremely careful with it and it was well looked after. Well I’ve had my new one nearly 2 weeks and it’s starting to play up, saying I reached over my goal with climbing stairs and doing over 10k steps when I was sitting down not even moving and it was freezing and doing it’s own thing. I tried trying it off and on and it’s still playing up. Definitely DO NOT recommend the vivoactive 4s
Only good for a few years
My wife bought for me a NUVI 2797LM about 5 years ago when we lived in the US. I have had it to a Technician to have AUS maps downloaded and was told the device will not connect to a computer. I rang Garmin AUS and was simple told that it is obsolete and to go buy a new one. I won't buy another Garmin if they only have a limited life span.
Hacked by ransomware group. Not telling customers.
As of 25 July 2020 Garmin servers have been hacked. Those responsible have demanded 10 million in order to remove the ransomware. Garmin users can not access their information, contact Garmin and may have had data stolen. Garmin is not going public. Third party reports Have instead revealed the issue. Garmin only days that they are down for maintenance. Not true. Garmin you will lose far more than 10 million is lost trust and lost customers due to your response.
- Verified customer
Terrible purchase experience & zero communication
I ordered 5 Garmin accessories at the end of May 2020. I received an order email stating to check the status within a few days. After a few weeks I did not see/receive any updates and noticed they state deliveries take 30-45 business days. On 25 June my credit card gets debited and today (8 July) I called Garmin to find out the status of my order; I was told that 3 items were in stock and the one item would be in stock at the end of the month and the other in early August and all of them would be shipped when the final item becomes available.... When I asked them to ship the items that they have in stock I was told that was not possible. The only way to get a part order is to cancel the whole order and do a new order; which can then take a further 3 weeks or more. When I asked why I have received zero communication; all I can get is an apology. I asked why they took the cash out of my credit card; I was told it was not really a 'payment' but a 'hold' but it was charged on my statement and my balance due. When I pointed this out, the person agreed that they had taken the money out. I was also told that my experience was unusual but looking at this site I see that it is not. I was told that a particular retailer had the items in stock and if I wanted I can go in store get it from them directly but would need to pay the price that they were asking and not the price I paid at the time of ordering the items from Garmin (which is of course useless solution - I could have done this in the first place). I was offered a number of apologies for my experience but no solutions. After speaking to a supervisor they agreed to cancel part of my order and ship the items that they have in stock. Fingers crossed- they will ship out the items and refund me for the cancelled items. I am disappointed by my experience with Garmin
4 weeks to receive an order
Garmin Australia blaming Covid "regulations" on 4 weeks turnaround to deliver orders which are located 30km away from where I live. I can buy the same watch from their suppliers and I would get it in 2 days. I was only buying from garmin because of a discount. There are no covid regulations from having people to pack and ship orders which are in your warehouse in stock. There are no orders which prevent stock from being picked up as long as people observe social distancing. I just cancelled my garmin order and will not be buying from them a...gain. Second garmin website compares two of their watches and shows differences. The comparison is wrong and it is proven wrong when comparing to the online garmin comparison and their own user manuals. Garmin advises they do not do refunds of orders. This is different to what their own website says that they allow 30 day returns. What a mess of a company blaming sloppy processes and logistics on Covid 19.
Terrible customer service and sales support
I purchased a GFL 10 fluid level sensor (Marine). Website stated 2-3 days dispatch, 2 weeks later still no update of order processed. Attempted to contact sales support, website is terrible. No sales contact email addresses, and the only phone number I could find was for the watch section. After sitting on hold for 45 mins was finally given a number for the correct department and sat on hold for another hour. Hung up, gave up.
While still not dispatched, attempted a return via the website. Could not be processed due to order still pending.
It...em arrived 18 days after order, 3 days later I received an email stating order was on its way... This item was urgent, I would not have placed the order if it was clearly stated a realistic delivery window. I purchased and installed an alternative after 14 days, now on attempt to return, no returns unless faulty! I consider failure to perform as expected a fault in itself. Never again, Take my advice & stay well away from Garmin. There are plenty of other much better quality products out there that don't cost the earth and have much more satisfactory customer service. Now I am out a considerable sum of $$
Bad customer service experience
After a software update forced by Garmin last week, my Edge 820 hasn’t been able to pair with my phone. I tried all of the steps on the help section of the app - multiple times. I called customer support. The gentleman told me no technician was available and no one would help me on the phone. I asked him the purpose of a customer support number and he hung up on me. Wow .
Bluetooth does not operate consistently
I have a Garmin Vivoactive 3 Music and can report that it frequently drops out of the Bluetooth connection to my phone. Contact with Garmin has not been responded to. It is really annoying to have to keep turning the watch off and on again. If done wrong it loses all data for that day. I would not buy a Garmin again. $400+ for a watch that doesn’t do what it should.
Excellent service from Garmin AU
My daughter's vivofit jr 2 was three months out of its 12 month warranty when we started to have trouble with battery issues - from battery drain to then not responding to a new battery at all. I spoke to Richard and without any drama I was told that we'd receive a replacement and was given very clear instructions about returning the faulty component etc. Everything happened smoothly and efficiently and I'm extremely pleased with Garmin's customer service.
Garmin Vivoactive...don't buy it.
Bought a Garmin Viviactive3 watch. Looks good and functions on your wrist as expected however pairing and synching to you phone...forget it, absolutely terrible. Paired eventually to my Samsung J2 but would never synch thereafter. Thought it might be the phone so paired with my wife's Apple 8...same result. Called the service centre and they told me to do what is already tried 3 or 4 times already...ie restart phone, restart connect app, delete and reload connect app etc. Read blogs and this isn't isolated. Until this is fixed by Garmin do not buy this product. I was very disappointed. Ended up buying a Fit bit watch...awesome, paired straight away and synchs every time. Love it. JB HI FI exchanged/refunded straight away.
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