Gaura Travel
Verified489 reviews
One of the worst travel booking agency ever experienced. When it comes to processing refunds you will go through a lot of pain and unwanted stress for weeks with these unprofessional goons
Hi all Please don’t go with gaura travel shit services shit people same mentality as like 25 year before Cheat people . Highly unlikely I would give them 0 stars if there is an option. Since they start I was with them but you know when people got work up and running then they forget old days. I haven’t book any tickets just took information… Read more
about tickets and dates . They agreed to instalments they sent me bpay account code I sent them $420 first instalments and then they said we can’t do instalments .i said to them ok if you can’t do instalments then refund my money . today already 10day every day I m calling to them they hang up me saying our account team look after this matter.. in portal I sent already request but no answer.i am doing complaint against them in Indian consulate and complaint in Indian consumer affairs by through NRI branch So please don’t go with them big time no no no
This is not a fake review this is real happening with so called gaura travel
I would had rated minus if I had the option here. 0 customer care skills. 0 transparency during booking . Please never book with them as I regret my decision. During booking I had specifically asked the agent if there would be any cost involved for date change to which the agent replied " Sir your ticket is flexible one so you would only have to… Read more
pay the price difference of the airline. When I contacted them for my date change they came up with a hefty amount which includes "Gaura travels service fees" , "Airline fees " & Penalty fees" .
You get stuck and helpless as we could not even change the ticket through the airline anymore as we had made the booking through Gaura travels .
The agents are so rude after payment has been made .
Just a rip-off...
Very unreliable company.
I wish I had read the reviews be
Reviews with attachments
This has been one of the worst travel experiences I’ve ever had. Airlines cancelled our tickets twice — through no fault of mine. During the first cancellation, I accepted an alternative route and even requested a destination change, which Airlines was happy to approve. However, your Gaura travel agent refused to process the change and wasted… Read more
over 4 hours of my time. Eventually, the airline intervened and assisted directly, understanding the stress I was under and accepting the change. Now, the flight has been cancelled again for the second time. When I approached Airlines for a refund, they agreed to provide a full refund without any hesitation.
However, I am shocked to hear that Gaura Travel is charging $75 per person — including an infant — as an admin fee. This admin fee now exceeds the actual cost of our tickets, which is both unreasonable and unethical, especially when these cancellations were initiated by the airline.
Frustrating and distressing experience with Gaura Travel – I had an incredibly frustrating and distressing experience with Gaura Travel, and I would strongly advise anyone to avoid this agency at all costs. My family and I decided to book with them based on a friend’s recommendation, hoping for a smooth process. This was our first time using their services, and it will certainly be the last. The issues… Read more
started from the moment we booked. We were assured that our e-tickets would be sent a week before our travel date. However, as our departure approached and no tickets had arrived, we reached out to them. Each time we called, we were told to "expect the tickets tomorrow," which turned into days of waiting. This created so much unnecessary stress and uncertainty for us, as we were only sent our e-tickets just two days before departure. Even then, the names on the tickets were incorrect, which we had to correct at the airport on the day of travel. Additionally, due to this last-minute arrangement, we also couldn’t secure a bassinet seat, something essential for comfortable travel with young child. The lack of communication from Gaura Travel was appalling. Every time we called, we were told someone would call us back with updates, but this never happened. Instead, we ended up speaking to a different agent each time, explaining our issue over and over with no resolution. This experience has taught me that paying a bit extra for a more reputable agency or booking directly through the airline is well worth the peace of mind. Save yourself the headache and avoid Gaura Travel if you value reliable and professional service. This was by far one of the worst travel experiences I have ever encountered.
Gaura Travels is fraud and don’t even book tickets – This company is fraud. They take the money don’t book tickets and then give you run around. Their team is based in India and Melbourne and have no customer service or manners to speak. They won’t even return calls after they have taken your money . To book tickets they will call you 10-15 times a day. If you want your money stick with no ticket then go this company.
Extremely Disappointing Customer Experience – I am writing to express my extreme dissatisfaction with the service provided by your travel agency, specifically our recent experience with one of your agents. As long-standing customers of Gaura Travel, my family and I have trusted your agency for our travel needs for an extended period. However, our recent encounter has left us deeply… Read more
disappointed and frustrated.
We booked our tickets through your agent in December, with our scheduled return to Sydney on January 21st. Unfortunately, due to unforeseen circumstances, we found ourselves in a situation where we needed to change our flight dates. I contacted your agency from India to request this change, only to be met with extreme reluctance and unhelpfulness from your agent.
The agent insisted that changes could only be made if requested seven days in advance. This policy is not only inconvenient but also raises serious concerns about your company's commitment to customer service. It seems that your team is more focused on making sales rather than assisting customers with their needs after the purchase has been made.
I took the initiative to contact Qantas directly, and to my surprise, they informed me that changes could indeed have been made if it were not a travel agent booking. This discrepancy between your agency's policies and those of the airline is not only misleading but also damaging to the customer-agent relationship.
It is particularly disheartening to learn that your agents are making their own rules, especially when emergencies can arise at any given moment. Your rigid seven-day policy contradicts Qantas' own website, which clearly states that changes can be made up to 24 hours before departure. In real-life situations, emergencies do not wait for a seven-day notice, and your agency's lack of flexibility is both unrealistic and unsympathetic to the needs of your customers.
This experience has left me with no choice but to reconsider my loyalty to Gaura Travel. It is evident that the customer experience is not a priority for your agency, and this will undoubtedly be the last time I choose Gaura Travel for my travel needs. I urge you to review and reconsider your policies, placing a stronger emphasis on customer satisfaction and flexibility, especially in times of need.
I trust that you will treat this matter with the urgency and attention it deserves. I look forward to a prompt and satisfactory resolution to this issue.
Sincerely,
[Your Full Name]
Ineffecient and irresponsible - strongly recomment not to book with them – Why wasting our time if you already decide not to help? Entire team played in a way that I lost so much money. Just talk sweet but totally inefficient. 15days cancellation policy not mentioned anywhere in the document! Lost all 1200 dollars. Because the complaints team didn't reply me on time, the date change can also not be done on time as… Read more
informed by the date change team! You guys are terrible and irresponsible, specially you [Name Removed] who after my repeated requests didn't call back on time and just informed me at 8 pm Melbourne time, when the time for airlines is closed. Because of your delay, I now can't even change my date. Horrible horrible experience! Horrible
Positive reviews
wonderful experience and best deal – My trip to India had been booked through Gauru Travel, and they gave me the best deal, and the employee who helped me, Allen RDR, was very kind, and professional. I sincerely appreciate Allen giving me the greatest deal. will definitely make future reservations with Gauru Travels
good customer service – excellent deals, exceptional service and assistance provided by the agent ArpitP highly recommend Show details · 1
Thank you ShubojtD – I had a great experience booking my tickets. Mr. ShubhojtD was so very patient and gave us with the best deal and also guided us at every step while filling the form. He also made sure we were doing everything right. He even contacted us the next day to know whether we succeed in booking our tickets. Thanks ShubojtD. Show reply
Negative reviews
SCAMMERS! - Be aware - they will try to sell cheap tickets that they have pre booked as a group tickets more than a year back. No PNR or seat selection will be avaiable. They dont disclose this at the start. No Google reviews. They call multiple times when you want to book tickets and when you have any queries after that will ask you to email or… Read more
be passed around in their call center. I could over hear a guy asking for break since hours on phone - this is how they exploit the staff! My wife travelling with infant was given middle bassinet with co passenger seat far away and no option to change seats. very frustrating experience.
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Absolute nightmare service – avoid at all costs! I purchased travel tickets through Gaura Travel, and it has been a complete nightmare trying to get my refund. It has been over 3 months, and my refund has still not been processed. When I contacted… Read more
the airline directly, they confirmed that their refund processing time is only 3 business days. Gaura Travel, on the other hand, is simply delaying and seems to have no intention of issuing my money back. It is completely unacceptable to hold a customer's money hostage for months with excuses. Because of their continuous delay and lack of cooperation, I have been forced to lodge formal complaints with NSW Fair Trading and the ACCC. Save yourself the stress and financial headache—book directly with the airlines or use a reliable agency instead!
Follow-up · Airline cancelled flight, when called airline as per their policy they refunded in 2 days but gaura travel did not to the customer for 4 months , multiple emails, calls and follow ups they keep saying they have not received refund from airport which is absolutely lie.
Very disappointing experience with Gora Travels – Please be careful with your bookings I had a very disappointing experience with Gora Travels in Melbourne while booking flight tickets for my parents from Delhi to Melbourne. The flight timing on the ticket/itinerary provided by Gora Travels was 1:00 AM. However, when my parents arrived at the… Read more
airport, they were told that the actual flight timing was 3:00 AM. I also checked the timing online and directly with the airline, and the airline confirmed that the flight was always scheduled for 3:00 AM.
When I contacted Gora Travels, they told that this was due to a last-minute change. However, this explanation does not make sense because the airline confirmed that the flight timing was 3:00 AM, and Gora Travels had already provided incorrect information multiple times.
Initially, they sent me the wrong itinerary. Then, even when there were only around 4–5 days left before the flight, they sent me another e-ticket with the wrong departure time of 1:00 AM.
This is not a small mistake, especially when booking international flights for elderly parents who are travelling with multiple medications and other important belongings. Because of the incorrect information provided by the travel agency, my parents reached the airport much earlier than necessary and had to deal with unnecessary stress and confusion.
My biggest concern is this: What if the incorrect timing had been the other way around? If the actual flight was at 1:00 AM but they had been told 3:00 AM, they could have missed the flight completely. Who would have taken responsibility then?
I understand that flight schedules can sometimes change, but a travel agency has a responsibility to provide customers with accurate and updated flight information, especially when issuing the final e-ticket.
Unfortunately, based on my experience, I would not recommend Gora Travels for flight bookings. Please double-check your flight details directly with the airline before travelling, particularly if you are booking tickets for elderly family members.
Very disappointed with the service and the way this issue was handled. ❌
Recent reviews
I had a very disappointing experience with Gaura Travel. I paid a deposit for my booking, but I was initially told that they had not received my payment. A few days later, I called again to check, and this time they confirmed that they had received the deposit. However, they then told me it was too late to get my money back. I found the customer… Read more
service extremely poor. The staff were rude on the phone, spoke disrespectfully, and ended the call by hanging up on me instead of trying to resolve the issue. Despite acknowledging that they had received my deposit, they refused to refund it or offer a reasonable solution. Based on my experience, I feel that I was treated unfairly and misled. I would not recommend this company and encourage others to be very careful before making any payments. They haven’t still refund my money.
Very poor experience with Gaurav Travels. Their agent Kubra assisted me in booking ticket return tickets from Melbourne to Delhi and all she spoke were lies. Either she was unaware of the process or she just lied about all my concerns just to get my booking done from them. Bunch of liars.
Oh my God, what a terrible experience with one of their staff members, Rhydham. He literally shouted at me over the phone when I was trying to book a ticket. The conversation was so unprofessional and rude that I ended the call and booked directly with Thai Airways instead. Not only was the process much smoother, but the fare was also $350… Read more
cheaper than what I was being offered.
Based on my experience, I would avoid this company. Customer service like this is simply unacceptable.
I wish i could give o star, all staff is extreme rude, terrible services, make you feel like you’re wasting their precious time by calling them, cheap cheap. Service. You have to wait for ages to get your refund from airline. Cheap staff and services hired from India so that they have to pay less labour fees. Uneducated people working with this… Read more
company. I don’t why people trusting them still. They have 0 etiquette literally make your day trash once you call and hear their talks
Recent I travel melb to Delhi and back to melb, I was told that I will get tickets in seven day, however when I was in India with family they emailed that I have to pay 300$ for fuel price increase or you have to refund.even they did not give us ticket or PNR number, I rang airline they said once you paid full amount we cannot charge you extra… Read more
cost, airline man ask for pnr number which I did not had. Air India person check list and said that your name we don't have its mean you are not booked yet. But gaura travel customer care people regularly asking about extra mony or refund. I was not able to get refund because I was planned dates and cause of too close to flying back to melbourne I was getting very expensive tickets. When I ask gaura I already pay full amount 3900 for my all tickets and one side traveled, how could you say me to pay more. But they new that they put me in a situation that I have to pay more or buy expensive tickets if I get refunded. So I paid 300 dollars because I have to have back on time. I wrote this review. For aware when you book tickets with gaura, don't get in trap for cheap tickets. Buy from reputable agents or direct from airlines. I don't recommend this travel agency.
I already booked flights with Gaura traval 3 months before our departure but they sent me an email after 2 months saying I have to pay 100$extra per person otherwise I can get my full refund. So I had to pay 400$ extra. So what is the point to have booked so early. I felt it cheated and blackmailed
Beware of Gaura Travels as their website quotes lower price and then they call you to put up prices. When you complain and speak to supervisor then they bump up the prices even further. The travel consultant was judgemental, disrespectful and rude. I was a returning customer but now never booking through them again.
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Extremely disappointing service from Gaura Travels. Our flight was booked for 29th of march 2026 and was already cancelled on 6th March and rescheduled for 30th of march , but we were never informed. We only found out at the airport during boarding, after being issued boarding passes which were later said to be given by mistake. When we contacted… Read more
the agent, they claimed they are not sure what happen. Due to this failure, we had to bear unnecessary costs travelling to and from the airport, along with stress and inconvenience.when we asked the agent, The agent is not taking any responsibility or agreeing to compensate for these expenses. Customers rely on travel agents for proper updates and support, but this experience shows complete negligence. We are still waiting for the confirmation for 30th of march flight as we returned home now. I would strongly advise others to think carefully before booking through Gaura Travels. Poor communication and no accountability when things go wrong.
This is one of the worst agency to book your ticket for your trip. Unprofessional staff. None of the stuff is professional to guide the Customer to a right path. I have book the ticket with one of the staff shreyak. She booked the ticket on 4/02/2026. I made the payment straight away with amount of 1160$. She told me about the baggage allowance of… Read more
46 kg +7kg handbag while going and coming both the ways same. I booked the flight straight away. Then I received a call from another staff jay that there was glitch in the system your flight allows you 46+ 7 while going but while coming back it’s only 30*7 sorry mam. I said I got the itinerary from your colleague with the baggage allowance 46*7 both ways. He don’t confirm the ticket and he said we ll refund your money. Until now I am struggling to get my money back. They are not refunding my money back. I have to book my flight but they are not giving my money back. Then I request them to find another flight for me so that I could ask the. To adjust my money. Even though they didn’t help me. I paid 5$ to hold the seat in another flight. But they didn’t do anything. The y are not refunding my money guys please help me to get my money back from them.
I had booked a flight with Gaura Travels from Delhi to Sydney with travel date of 2nd Feb. I had to reschedule the flight and I was told that the money on the original flight will be refunded after the original travel date. It has been 16 days that the original travel date has passed but the agency has been unethically withholding the money with… Read more
them and not refunding the money. I have tried calling them many times but the agents say that we have no visibility. I have messaged them multiple times but all I get as an answer is that we are checking the status. They do not give your money back easily. PLEASE SAVE YOURSELF AND YOUR HARD EARNED MONEY BY NOT BOOKING THROUGH GRAURA TRAVELS AS THEY SEEM TO BE ENGAGED IN ILLEGAL AND UNETHICAL PRACTICE OF WITHHOLDING CUSTIMER FUNDS
Easy when selling tickets and nightmare when you wish to change or cancel your tickets.They charge everytime 120$ agency fees,so why to book through them .Absolutely POS. Show details
Hello Everyone Never ever book with this Shifty Agencies, If there was -10000, I could have been rated, Moreover I have seen so Negative Comments in Google Review, According to that this Shifty Agency Must be Closed by now, My Wife, Daughter & Son-in-law they booked Sri Lankan Airlines for 1000$ earlier, But Suddenly I had Severe Dental Issue, So… Read more
My son tried to book My ticket on the Same Airlines, Same day so Incase if Something goes wrong to look after me, But on Lankan Airlines Website seats were available but it was not letting to purchase so scam started from here, so when he called Airlines they suggested to book from Gaurav definitely it's scam where they asked for $1584$ mentioning only 2seats availability but literally when I went into flight I can see more than 10seats & when My Son asked with Agency they clearly Informed as it's Flexi ticket can be changed date, So when I came to Bengaluru I requested My Dentist to do ASAP, According to my request he started from day one level best & strong effort, So he assured I will be safe before 20th Feb to travel, But actual my travel date was 27th, Again Big Money Laundering Scam aa they are asking 686$ & Gaurav Blaming it's flexi ticket but this penalty is from Lankan Airlines, But why they didn't Inform before, Definitely it's same like selling movie tickets to some people & selling in Black tickets on Commission basis, Same Concept Airlines selling tickets to Agency & doing Scam & Money Laundering Shifty Business, Assume how many passengers are travelling in this world & how much money passengers losing money, Moreover I have seen on lot's of negative on Google Review but how come nobody is escalating either Internal or external, Everyone must stand about this terrible scam, I also like to Inform while my travel I had severe dental pain where I requested Airhostess for Medication, She informed as she's going to page to doctor but I travelled for more than 6hrs with pain no doctor information nor medication & not even nobody cared or asked me how I am feeling, luckily my wife bought some Panadol Painkiller tablets, So at least I Survived, this shows such poor Customer Service either you suffer with pain or dead nobody is worried in this shifty airlines until reached Colombo, I have escalated Internally with Agency & Airlines, definitely after this I am going to escalate externally as they have asked me to send medical report as well, But I will do everything from side, At this stage I am uploading my photos before surgery.
This company is a complete failure when it comes to delivering on its promises. I was repeatedly assured that seat selection was included—yet when it came time to choose seats, I was forced to pay extra. Support was useless, and no one took responsibility. The booking process is misleading, the staff are either unavailable or uninterested, and the… Read more
customer service is shockingly poor. I had to pay out of pocket just to ensure my family, including a young child, could sit together. This is not just bad service—it’s deliberate misrepresentation. Avoid this company at all costs. This experience reflects a complete lack of professionalism and accountability. Promises were made, but when it came time to deliver, the company failed at every step. Misleading information, poor support, and zero ownership of issues—this is a clear example of a business that prioritizes sales over customer satisfaction. I strongly recommend staying away.
I cannot give it even 0.1 rating.
Very bad & fraudulent travel agency, asking for proof after proof for a dead person, who died after coming to Australia.They want to keep the money - Doesn't matter if the person is alive or not their only aim is money. Stay away from this agency. Show details
i cant even explain, worst communication ever. i was informed my tickets are flexbile and no charge for change of date but when i wanted to they quoted more than the price of the ticket i bought Show details
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