Gearbest

13 months since I bought a product that has never been delivered and I am still waiting for my refund. Terrible customer care. Order 21012100957102170425

Ticket AT200209003295

I ordered last feb. 11, 2021 several items form GB, I received some but most of my orders were never shipped, one of the item I received was defective but the seller refused to refund. I applied for refund for the other Items I did not received last dec. but until now I haven't received the refund. The status of the items were refunded but I never received a refund. I contacted paypal and they said I should contact GB.Very poor customer services as well, it will take a lifetime to get one, if yoou'rare lucky to get one, it is of no help anyway.

I once ordered all my electronics from GearBest. They became my place to order. Particularly smart home Xiaomi products. They were once competitive back in 2017. But over time since ending 2018, they became overpriced and uncompetitive. They also breached/failed to honour warranty and non-delivery guarantee as to their policies in late 2018 with my orders. I discontinued purchasing and now I order everything from AliExpress. I have had no issue with non-delivery claims & refunds with AliExpress. People, we should not state that all Chinese bus...

Purchased item using PayPal and received confirmation of order. When I hadn’t received delivery details after 2 weeks, I checked back on email and tried to access links to website to follow up. Invalid URL. Every link had been closed down.
Took my money but no intention to deliver.
Lucky for PayPal I got a full refund.

Purchased item. Not sent, so made complaint and that to has dissappeared. My mistake. Have asked CC to cancel payment.

I contacted them about a very slow delivery and they said I should contact "the supplier".

Very disappointing. I thought I was dealing with the supplier, but apparently not.

Shipping email said my order was shipped on the 16 of the month but the tracking shows my order was dispatched on the 31st of the month.

I bought an item from Gearbest and paid the money. It has been 2 weeks and the item is not shipped. When I am trying to contact the seller there has been no acknowledgement of my messages from the seller or an advise that the item will be delayed or anything.
I have lodged a claim with PayPal to recall my funds.

This a scam. I bought a $500 laptop from Gearbest almost a year ago and it never arrived. They made excuse after excuse for why it had not even been dispatched and eventually, I gave up and asked for a refund. They granted me the refund but the money NEVER came. I then tried to get a different product with my money credit, seeing as they were not sending my money back, this product also never was dispatched. This is a SCAM do not buy from here, you will not see your money again or a product. I have complained multiple times, there is no phone number to call only automated messages saying that the product is on the way- a complete lie.

Bought mobile from them in which camera lost focus after approx 4 months (Poco series). Returned to them, after long time they said it is non-repairable. So then I've asked to replace for another -they claimed it is not available regardless it was still available from their page. So then I've asked for money return- for the phone worth approx 350 AUD they offered some 70 US -it looks like this is common tactics from chinese sellers as this is not a first time I was dealing with similar situation. After long exchanging emails they offered short ...

A 45 day money back guarantee. That's the risk you take when you buy from a Chinese merchant posing to be here in Australia. I bought a Sports cam and it refused to charge after 3 months. The headache of trying to get them to respond.... Ticket after ticket. Then i need to shoot a video to show them the problem. A video?? Which of course is too large to email. (Google Drive link to the rescue) So finally I am asked to post it back to China and it will be repaired (they say). Can you find an address on the site? NO!! Maybe they put you through all this so you will give up!

Please don't make the same mistake as me. Buy something here and get 12 months warranty under Australian Law!

What is your time worth?

minus starts are not available theese guys are no more than online thugs i ordered a watch online last year it did not reach me for a months on enquiring every other months I was informed there are delays now last week they told me they devliered it to a wrong address and as the deadline is past they cannot do anything? what the hell ridiculous beaware of these scammers

Brought 3 items on 8/2/21 and was charged the whole amount. After numerous mails I was informed on 2nd March they are not in stock. On 24th March they posted one of the item which I received on 29th of April. Took the matter to PayPal. Since it is a one off payment for all 3 items, PayPal concluded that all items are delivered and closed the case. Beware they will charge you for all items together and post each item separately.

Minus 5 stars.
Ordered a Flashlight in January, finally received it 23rd April after they stuffed up the delivery twice. Customer service is appalling, very frustrating to deal with.
Don't say we didn't warn you!

This is a scam site. They sent about a quarter of the items and then after 3 months and numerous emails offered to refund a heavily reduced amount into their site wallet. Look out! Save your money and stay well away. You've been warned.

I purchase a draw pad from Gearbest in January, I received it with a damaged packaging and have some permanent imprints on the screen. I contacted the seller around the 23rd of January and provided pictures that the drawing pad has suffered some damaged during shipping. I showed him the pictures of the permanent imprints on the screen and the damaged packaging but he refuse to accept it instead he keep on saying " refer to Xiaomi wedsite for correct use... 3 months trying to get him to understand but he just ignore what i am saying...I have pro...