- Sign in
- Write a review
Gearbest
Reviewer Photos & Videos
- 2 reviews
13 months since I bought a product...
13 months since I bought a product that has never been delivered and I am still waiting for my refund. Terrible customer care. Order 21012100957102170425
Ticket AT200209003295
- Verified
The worst online chinese company ever had! Scumbags!
I ordered last feb. 11, 2021 several items form GB, I received some but most of my orders were never shipped, one of the item I received was defective but the seller refused to refund. I applied for refund for the other Items I did not received last dec. but until now I haven't received the refund. The status of the items were refunded but I never received a refund. I contacted paypal and they said I should contact GB.Very poor customer services as well, it will take a lifetime to get one, if yoou'rare lucky to get one, it is of no help anyway.
- 10 reviews
- 19 likes
Gearbest Once a giant in ecommerce collapsed and shut down
I once ordered all my electronics from GearBest. They became my place to order. Particularly smart home Xiaomi products. They were once competitive back in 2017. But over time since ending 2018, they became overpriced and uncompetitive. They also breached/failed to honour warranty and non-delivery guarantee as to their policies in late 2018 with my orders. I discontinued purchasing and now I order everything from AliExpress. I have had no issue with non-delivery claims & refunds with AliExpress. People, we should not state that all Chinese bus...
Read moreiness are dishonest - it is simple fact that online stores and selling are all subject to dramatic market shifts. Yes, this site was not honest and people here have lost money in the end but do not tar all Chinese business with the same brush, This happens also in Australia on a regular basis. Anti-Chinese rhetoric is a subtle form of racism carped in prejudicial attitudes that are un-Australian.- 4 reviews
- 4 likes
- Verified
Closed without warning, taking customers money and not delivering
Purchased item using PayPal and received confirmation of order. When I hadn’t received delivery details after 2 weeks, I checked back on email and tried to access links to website to follow up. Invalid URL. Every link had been closed down.
Took my money but no intention to deliver.
Lucky for PayPal I got a full refund.
Find out how Gearbest compares to other Electronics & Computing Shops
Know better, choose better.
Wish I had checked here first
Purchased item. Not sent, so made complaint and that to has dissappeared. My mistake. Have asked CC to cancel payment.
They are not a retail company they are an aggregator
I contacted them about a very slow delivery and they said I should contact "the supplier".
Very disappointing. I thought I was dealing with the supplier, but apparently not.
Shipping email said my order was shipped on the 16 of the month but the tracking shows my order was dispatched on the 31st of the month.
- 2 reviews
- Verified
Do not buy from Gearbest, no acknowledgement from the seller and items will not ship
I bought an item from Gearbest and paid the money. It has been 2 weeks and the item is not shipped. When I am trying to contact the seller there has been no acknowledgement of my messages from the seller or an advise that the item will be delayed or anything.
I have lodged a claim with PayPal to recall my funds.
Related Articles
SCAM. Do not buy from here!
This a scam. I bought a $500 laptop from Gearbest almost a year ago and it never arrived. They made excuse after excuse for why it had not even been dispatched and eventually, I gave up and asked for a refund. They granted me the refund but the money NEVER came. I then tried to get a different product with my money credit, seeing as they were not sending my money back, this product also never was dispatched. This is a SCAM do not buy from here, you will not see your money again or a product. I have complained multiple times, there is no phone number to call only automated messages saying that the product is on the way- a complete lie.
- 3 reviews
- 1 like
Warranty doesn't exist for them. Do not buy from them!
Bought mobile from them in which camera lost focus after approx 4 months (Poco series). Returned to them, after long time they said it is non-repairable. So then I've asked to replace for another -they claimed it is not available regardless it was still available from their page. So then I've asked for money return- for the phone worth approx 350 AUD they offered some 70 US -it looks like this is common tactics from chinese sellers as this is not a first time I was dealing with similar situation. After long exchanging emails they offered short ...
Read moreof 100 AUD so I agreed and I purchased another model. Since the purchased time I am still waiting for this other phone (2 months already) and the whole time already I've wasted approx 6 month. Customer service there is totally hopeless, got limited English and simply do not understand what are you talking about. They just simply push the product from 3rd party and then no responsibility whatsoever. People stop buying from them and cut dishonest seller!!!Find out how Gearbest compares to other Electronics & Computing Shops
Know better, choose better.
- 8 reviews
- 19 likes
- Verified
My mistake.
A 45 day money back guarantee. That's the risk you take when you buy from a Chinese merchant posing to be here in Australia. I bought a Sports cam and it refused to charge after 3 months. The headache of trying to get them to respond.... Ticket after ticket. Then i need to shoot a video to show them the problem. A video?? Which of course is too large to email. (Google Drive link to the rescue) So finally I am asked to post it back to China and it will be repaired (they say). Can you find an address on the site? NO!! Maybe they put you through all this so you will give up!
Please don't make the same mistake as me. Buy something here and get 12 months warranty under Australian Law!
What is your time worth?
scammers
minus starts are not available theese guys are no more than online thugs i ordered a watch online last year it did not reach me for a months on enquiring every other months I was informed there are delays now last week they told me they devliered it to a wrong address and as the deadline is past they cannot do anything? what the hell ridiculous beaware of these scammers
Beware before you buy from Gearbest
Brought 3 items on 8/2/21 and was charged the whole amount. After numerous mails I was informed on 2nd March they are not in stock. On 24th March they posted one of the item which I received on 29th of April. Took the matter to PayPal. Since it is a one off payment for all 3 items, PayPal concluded that all items are delivered and closed the case. Beware they will charge you for all items together and post each item separately.
Find out how Gearbest compares to other Electronics & Computing Shops
Know better, choose better.
- 4 reviews
Never again
Minus 5 stars.
Ordered a Flashlight in January, finally received it 23rd April after they stuffed up the delivery twice. Customer service is appalling, very frustrating to deal with.
Don't say we didn't warn you!
- 2 reviews
- Verified
Zero stars isn't available.
This is a scam site. They sent about a quarter of the items and then after 3 months and numerous emails offered to refund a heavily reduced amount into their site wallet. Look out! Save your money and stay well away. You've been warned.
- 15 reviews
- 6 likes
- Verified
Scammers
I purchase a draw pad from Gearbest in January, I received it with a damaged packaging and have some permanent imprints on the screen. I contacted the seller around the 23rd of January and provided pictures that the drawing pad has suffered some damaged during shipping. I showed him the pictures of the permanent imprints on the screen and the damaged packaging but he refuse to accept it instead he keep on saying " refer to Xiaomi wedsite for correct use... 3 months trying to get him to understand but he just ignore what i am saying...I have pro...
Read morevided proof of the conversation to Gearbest representative who takes 24hrs to answer back. Replies are generic and some asking to send more pictures of the damaged packaging(after 3 months who keep these). 1 ticket has been pending on platform arbitration since 23 of January 2021 where The seller has rejected the claim. If you have the patience and the courage to fight endlessly, you can buy from them else stay as far away as you can. I gave up and closing my account with them.Questions & Answers
How does this company have a 4 star rating when so many reviews are 1 star and warning people away? I’ll tell you how... the company has employees submit bogus 5star reviews. BE WARNED. Never trust the star ratings, read ALL the reviews!
I am going on my personal experience. As it stands they took my money on the 1April and today is the 3june and I still have no product! GEARBEST will not even look into it until the 11june2019! When t...
Read morehey stated it could take up to 30working days.... It has now been over 45working days. DisappointingLooking at all the recent reviews, that rating should/will fall, personally, i will recommend to all, to stay away from this company.
I was going to buy from gearbest but reading these reviews it seems like they are crooks and liars.
Would anyone from the company care to respond to this??
Seems to me, the company was doing great 1-2 years ago, im about to write a real bad review, customer support is appalling. :(
i have the challenger drone and would like to know where to get spare parts ie props motor ?
Get an answer from our members
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.