2 photos
Gearbest
3.9 from 1,533 reviews · View Statistics
Brand Manager for Gearbest? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    1.6 (64)
  • Return Claim MadeYes (31) · No (47)
  • Shipping
    1.2 (64)
  • Warranty Claim MadeYes (15) · No (59)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Douglas L.
Douglas L.Hunter Region, NSW
  • 2 reviews

13 months since I bought a product...

published

13 months since I bought a product that has never been delivered and I am still waiting for my refund. Terrible customer care. Order 21012100957102170425

Ticket AT200209003295

Incentivised Review No
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

The worst online chinese company ever had! Scumbags!

published

I ordered last feb. 11, 2021 several items form GB, I received some but most of my orders were never shipped, one of the item I received was defective but the seller refused to refund. I applied for refund for the other Items I did not received last dec. but until now I haven't received the refund. The status of the items were refunded but I never received a refund. I contacted paypal and they said I should contact GB.Very poor customer services as well, it will take a lifetime to get one, if yoou'rare lucky to get one, it is of no help anyway.

  • Thumbnail
Product Quality
1/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
digitaladvisor
digitaladvisorQueensland
  • 10 reviews
  • 19 likes

Gearbest Once a giant in ecommerce collapsed and shut down

published
Product Quality
3/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
sasssy
sasssySydney
  • 4 reviews
  • 4 likes
  • Verified

Closed without warning, taking customers money and not delivering

published

Purchased item using PayPal and received confirmation of order. When I hadn’t received delivery details after 2 weeks, I checked back on email and tried to access links to website to follow up. Invalid URL. Every link had been closed down.
Took my money but no intention to deliver.
Lucky for PayPal I got a full refund.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Gearbest compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Michael O
Michael OWide Bay-Burnett, QLD

Wish I had checked here first

published

Purchased item. Not sent, so made complaint and that to has dissappeared. My mistake. Have asked CC to cancel payment.

Shipping
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

They are not a retail company they are an aggregator

published

I contacted them about a very slow delivery and they said I should contact "the supplier".

Very disappointing. I thought I was dealing with the supplier, but apparently not.

Shipping email said my order was shipped on the 16 of the month but the tracking shows my order was dispatched on the 31st of the month.

Incentivised Review No
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Chiranjeev Manchanda
Chiranjeev ManchandaMetropolitan Adelaide, SA
  • 2 reviews
  • Verified

Do not buy from Gearbest, no acknowledgement from the seller and items will not ship

published

I bought an item from Gearbest and paid the money. It has been 2 weeks and the item is not shipped. When I am trying to contact the seller there has been no acknowledgement of my messages from the seller or an advise that the item will be delayed or anything.
I have lodged a claim with PayPal to recall my funds.

Shipping
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next

SCAM. Do not buy from here!

published

This a scam. I bought a $500 laptop from Gearbest almost a year ago and it never arrived. They made excuse after excuse for why it had not even been dispatched and eventually, I gave up and asked for a refund. They granted me the refund but the money NEVER came. I then tried to get a different product with my money credit, seeing as they were not sending my money back, this product also never was dispatched. This is a SCAM do not buy from here, you will not see your money again or a product. I have complained multiple times, there is no phone number to call only automated messages saying that the product is on the way- a complete lie.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Michael
MichaelSydney, NSW
  • 3 reviews
  • 1 like

Warranty doesn't exist for them. Do not buy from them!

published
Product Quality
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Gearbest compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Marcspix
MarcspixSydney, NSW
  • 8 reviews
  • 19 likes
  • Verified

My mistake.

published

A 45 day money back guarantee. That's the risk you take when you buy from a Chinese merchant posing to be here in Australia. I bought a Sports cam and it refused to charge after 3 months. The headache of trying to get them to respond.... Ticket after ticket. Then i need to shoot a video to show them the problem. A video?? Which of course is too large to email. (Google Drive link to the rescue) So finally I am asked to post it back to China and it will be repaired (they say). Can you find an address on the site? NO!! Maybe they put you through all this so you will give up!

Please don't make the same mistake as me. Buy something here and get 12 months warranty under Australian Law!

What is your time worth?

Similar opinion? Write a review on ProductReview.com.au!

scammers

published

minus starts are not available theese guys are no more than online thugs i ordered a watch online last year it did not reach me for a months on enquiring every other months I was informed there are delays now last week they told me they devliered it to a wrong address and as the deadline is past they cannot do anything? what the hell ridiculous beaware of these scammers

Product Quality
1/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
Joji John
Joji JohnNorth Queensland, QLD

Beware before you buy from Gearbest

published

Brought 3 items on 8/2/21 and was charged the whole amount. After numerous mails I was informed on 2nd March they are not in stock. On 24th March they posted one of the item which I received on 29th of April. Took the matter to PayPal. Since it is a one off payment for all 3 items, PayPal concluded that all items are delivered and closed the case. Beware they will charge you for all items together and post each item separately.

Product Quality
2/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Gearbest compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Chris R
Chris R
  • 4 reviews

Never again

published

Minus 5 stars.
Ordered a Flashlight in January, finally received it 23rd April after they stuffed up the delivery twice. Customer service is appalling, very frustrating to deal with.
Don't say we didn't warn you!

Product Quality
3/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!
Tim
TimPerth
  • 2 reviews
  • Verified

Zero stars isn't available.

published

This is a scam site. They sent about a quarter of the items and then after 3 months and numerous emails offered to refund a heavily reduced amount into their site wallet. Look out! Save your money and stay well away. You've been warned.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Mike
MikePerth, WA
  • 15 reviews
  • 6 likes
  • Verified

Scammers

published
Product Quality
2/5
Shipping
1/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Jenny6199
Jenny6199asked

How does this company have a 4 star rating when so many reviews are 1 star and warning people away? I’ll tell you how... the company has employees submit bogus 5star reviews. BE WARNED. Never trust the star ratings, read ALL the reviews!

2 answers
Jenni
Jenni
Jamez
Jamez

Looking at all the recent reviews, that rating should/will fall, personally, i will recommend to all, to stay away from this company.

CHRIS HUNT
CHRIS HUNTasked

I was going to buy from gearbest but reading these reviews it seems like they are crooks and liars.
Would anyone from the company care to respond to this??

1 answer
Jamez
Jamez

Seems to me, the company was doing great 1-2 years ago, im about to write a real bad review, customer support is appalling. :(

Joe S
Joe Sasked

i have the challenger drone and would like to know where to get spare parts ie props motor ?

No answers
See all Gearbest questions

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.