Geekify

I ordered and paid full price for a laptop on 5/2/2026. After 5 weeks I have not received my product and have had absolutely no contact from anyone about why or when I should expect to receive it. Extremely disappointing. Show 2 replies

MY ADVICE BASED ON MY EXPERIENCE AND IN MY OPINION IS TO STAY AWAY FROM GEEKIFY!!!!! ZERO STARS SHOULD BE AN OPTION! Geekify are both RIP OFF MERCHANTS and INCAPABLE of resolving any issues. I was charged $150 and wasted over a month with a tech… Read more

who talked himself up, but who simply performed the same technical procedure that I told him I had already performed and that I advised him Apple had also already performed. On his first visit he advised he would need to use his own equipment as my laptop was too old. He made me pay and sign that the job had been completed and said he would come back to fix this issue and if he was successful, he would charge me (on the side another/under the table) a further $160. I was desperate - and so I agreed. The tech came to my home on multiple occasions because he failed each time to bring some of his equipment. Then he would call to say it was now to late as he would always arrange to come at night. He wanted to take my laptop and phone to his personal residence. Eventually I let him take the phone as it had already been restored to factory settings. But he refused to sign a document and instead took a photo and sent it to me with a text saying he had taken it. On one visit he opened his laptop and had PORNOGRAPHY playing!!!. Although he tried to quickly close the laptop, I had already seen it. Finally after having to become quite assertive, he returned and simply did the very procedure I had very clearly and repeatedly advised to him that I had already performed as had the Apple store. Not surprisingly, the same error occurred and so he finally said he could not help me. I had stated in the beginning that I had hoped to return the new phone I purchased at Apple if this issue could have been rectified within the 14-day return policy. This tech took over a month to do what I had told him had already been done and to then tell me he could not assist me. By this time the new phone could no longer be returned. My email to customer service remains unanswered and it has been over another month since I lodged my dissatifiaction. When I call Customer Service they say a Manger will call back but they have not. When I call to insist on a speaking with a Manager they hang up on me. Customer Service also lied and said they were located in Sydney, but when I asked if they were physically in Sydney as they were speaking with me, they again disconnected the call. They are clearly in the Philippines! I have raised a dispute with my bank fot the $150.(since the service was not delivered) in the first instance and they are still being unprofessional and making it difficult. It seems they have plenty of time to argue to keep my money but no time to train their techs, customer service or managers to deliver the service they advertise. MY ADVICE BASED ON MY EXPERIENCE AND IN MY OPINION IS TO STAY AWAY FROM GEEKIFY!!!!!

1st visit 5 minutes i needed 'a new router 'get one and I ll call back to finish the job' said Sam. Despite numerous requests he could call again 'for another call out fee' Yes they offered a discount though. So OVERPRICED, POOR SERVICE AND CUSTOMER RELATIONS. Would not recommend.

Got My new laptop upgrade Abbas got me a new Acer did a smooth transfer and was very understanding as I'm not a technical person. Can't be more satisfied thanks Abbas and geekify Show reply

Im a film maker my emails website and domain was messed up i booked in and Abbas came spent time diagnosing issues and he put everything together. Highly talebted guy with good cricketing knowledge. Thanks Abbas and Geekify Show reply

Abbas upgraded my computer system from old to new and I must tell you how stressed I was but this guy made it so smooth and fast couldn’t be more satisfied .highly recommended all the reviews and ABBAs is always justifying them Show reply

Terrible. They didn't manage to clean up my old computer. They stuffed us their appointment times. The charged me $170 for nothing and offered to fix it up for an extra $400. I feel extorted and disappointed. Go to Geeks2U instead. They are much more professional and reliable.

Beware! My husband filled out an online form for somebody to come and fix his computer. He thought he was getting Geeks to U which we know are very trustworthy. Unfortunately he filled out the form for Geekify. We did not discover this until they had lied to us and ripped us off. The problem with the computer was that it needed a new Wifi card.… Read more

They told us it would cost over $400. They then offered to provide us with a new laptop and set it up for us etc. Because we thought we were dealing with Geeks to U we trusted them. I started to get a bit suspicious when the guy left and we then realised that my husband had mistakenly contacted Geekify. To cut a long story short, we ended up getting a new laptop at considerable cost. We did some research and discovered we could have got a new Wifi card for $15 and fit it ourselves! We had other problems which I won't go into but DON'T MAKE THE MISTAKE WE MADE. Make sure your are not contacting GEEKIFY. The customer service appalling and they are rip off merchants.

Absolutely terrible experience with Geekify. They didn't show up at all on the scheduled day, and despite numerous phone calls and attempts to follow up, I never heard back from anyone. What makes it worse is that they kept my $150.00 deposit that they required before anyone would come out! No service was provided. Completely unprofessional… Read more

and unreliable. I would strongly advise others to avoid them - save yourself the time, money and frustration. MODERN DAY THIEVES!!!

I had requested that the NBN box be connected at one of my properties. After arrangement had been confirmed the appointment was cancelled and rebooked for the next day. On attending the property the Technician named [Name Removed] had advised that the NBN box was connected and had left thereafter. After trying to establish a connection it has been… Read more

found that the nbn had not been connected, so I had paid for work that had not been done by [Name Removed]. I have tried contacting geekify as well as the technician [Name Removed] for the last 3 months and up to this every day have not received a response.

Had two computer problems. The desktop needed to obtain the Bitlocker Recovery Key- this is a 48 digit code - as the computer was locked and I could not log on. This can be found on a Microsoft account. [Name Removed] could not find the key nor identify a Microsoft account in my name. I had been using the computer at the library. As I have an I… Read more

Cloud account which is managed by Microsoft I eventually was able to log onto my Microsoft account and going through various selections was able to identify the Bitlocker Recovery Key which has now restarted my computer system. The other problem was with a laptop that had a DP signal problem. He had the computer reload the settings and reset the system. He left before this process ended. I paid for an hour and was gone after 45 mins. I had tried this process myself many times and at the end the laptop automatically undid the changes. So the laptop is stuck where it was before. [Name Removed] tried to sell me a new computer for $2,000 plus and wanted me to nominate him as the technician to set it up. I asked if he could transfer my information from the old computer to the new one. He said he would need to remove the hard drive from the old one to do it. He would need to take the computer back to the factory to do it because he doesn't have the equipment with him. At the end of the day [Name Removed] achieved nothing. I do not recommend this company. The technicians are sub-contractors which means they work for themselves and have an allocated region to operate in.

Horrible company. Poor coordination, poor management, poor communication. Overall, just a bad company. Takes weeks to get a reply, and it's never good. For a job they said would take 1 week at most, they've delayed again and again. They said I needed 1 part replaced, but it's been months. DO NOT use this company for any reason. They will take months to get back to you. It's a scam.

Absolutely abhorrent service. Charged me for a one hour consult after I had described the issue in detail on their booking form. The technician came out, took one look and said my router needed to be replaced and there was nothing he could do. Then quoted me a $2500 system - for a small terrace house with two people! - and left telling me that… Read more

this happens all the time and he'd just come from another situation exactly the same. It would have been clear based on the information provided in the booking form that nothing could have been done to help me, but they took the money and the booking anyway. Contacted customer service to get a refund - even partial - given that I did not receive an actual service that I had paid for - and they refused completely. So, I paid $165 for a sales pitch, in which I was pitched a system that would have been more appropriate for a small business that for a two person home. And they count the sales pitch as a service! Also, paid for one hour. Guy was here for 15 minutes - three minutes of telling me to replace my hardware, 12 minutes of sales pitch. Could have forgiven that if the customer service was reasonable and they provided a partial refund. But they didn't. They sent me their terms and conditions, which just tells me that ripping off their customers is part of their business model - they've designed their policies around it.

Their company has kept my sisters laptop for around 7 weeks now, after being told they would take 3 days to fix it. On top of them having the pc for 7 weeks they havent even fixed it. My sister is constently draining her money so it could be fixed. My sister told the company to give it back last week and they havent sent an email back to her for when she gets it back. This has been the worst experiance for my sister ever.

Absolutely rubbish company, so poorly coordinated. Takes weeks to get a reply about something and never even good news. They said I needed 1 part replaced but its been a month. Can't even communicate.

My advice is similar to several others - do not use these people. This is a pay up front "Service". In my case I made a booking by telephone, they sent me an sms confirmation for a different date and when I telephoned them back they were unable to confirm which day the technician would attend. I subsequently cancelled the booking and got another… Read more

company to fix the computer. Geekify neglected to tell their technician and he turned up the next day. I contacted them twice to refund the money I had paid up front because the mistake was made by them. They have not refunded and now I have taken the matter to nsw fair trading. If you have a service grievance with this company take it to fair trading as they compile a dossier on companies like this.

Avoid at all costs. Here is my complaint email for context. I hope it encourages you to stay away from Geekify. We run a small business and we can’t even get them to respond. — Dear Geekify Management, I am writing to formally lodge a complaint regarding the service and advice provided by your company, and to request an immediate refund and… Read more

cessation of our working relationship.

When I first engaged Geekify, I did so in good faith, on the understanding that your team would be able to efficiently diagnose and resolve our networking issues. Unfortunately, the experience that followed has been deeply frustrating, operationally disruptive, and costly for our organisation.

The following matters are of significant concern:

1. Failure to advise on VOIP impact Your technician recommended that we upgrade our router and introduce a third-party device. At no stage was I asked whether we operated a VOIP telephone service, nor was I advised that this change would render our phone line inoperable. As a result, our telephone service was down for over a week. We only became aware of this when parents of our students reported they were unable to contact us — an unacceptable risk for our organisation.

When this issue was raised, the technician asserted that he had asked about VOIP. I must state clearly that this conversation did not occur.

2. Incorrect assessment of existing infrastructure The same technician visually inspected our ceiling-mounted WAPs and deemed them “useless,” recommending instead that we purchase a router with two nodes.

3. Inability to install recommended equipment A second technician attended with the recommended products but was unable to configure or install them successfully.

4. Organisational disruption Due to the lack of resolution, I was required to attend the office on a Sunday to attempt configuration myself, achieving only partial connectivity across the building.

5. Faulty hardware and incorrect configuration When the original technician returned, he advised that one node was faulty and required replacement. He then configured the remaining node as an independent router to service a tenant — a solution that was never wanted nor aligned with our needs.

6. Incompatible product recommendation It has since been confirmed — including by your technician directly with ASUS — that the node recommended and supplied by Geekify is not compatible with the router you advised us to purchase. Furthermore, the router recommended had no VOIP cab abilities.

7. Independent technical advice I subsequently sought advice outside of Geekify and was informed that our existing WAP infrastructure is, in fact, high quality and only required reconfiguration to broadcast from the new router. In other words, the only necessary upgrade was a router capable of receiving the NBN signal — not the additional nodes we were advised to purchase.

Given the above, I have lost confidence in Geekify’s technical advice and service delivery.

Accordingly, I am requesting the following:

A full refund for the incompatible node that has already been taken away; or

Collection of the remaining node and a full refund for both devices.

I do not want a replacement device. I do not want any further technical visits. I do not wish to receive any further support or advice from Geekify.

This situation has consumed an inordinate amount of staff time, created operational risk, impose an unacceptable distruption, and imposed unnecessary costs on our not-for-profit organisation.

I would appreciate written confirmation of the refund process and next steps within 5 business days.

Do not use this company. They attempted to rip off my elderly uncle who has early stage dementia. They charged $160 call out fee for doing absolutely nothing and then suggested that they were taking his laptop away to do a simple clean and reinstall - quoting $430. Luckily I was there to prevent my uncle agreeing to that. I asked the technician… Read more

questions and he kept saying "I don't know, I'm just the guy in the middle." He seemed to know very little. I have called 'Geekify' three times to complain and received nothing responses from a call centre person who just kept saying 'terms and conditions'. They seem to be set up and structured purely for price gouging and predatory activity.

Faz was fantastic, very efficient, so did my computer issues out also sold me avast antivirus protection for my imac, possibly going to also purchase a new imac through geekify, totally satisfied. Show reply

The tech did not fix the problem, all he did was follow the instructions on the blue screen, did not go to the BIOS of the lap top, did not have a recovery disc to try which is downloadable from microsoft.In short he did nothing that i had not already done. RUN A MILE FROM THIS COMPANY

Total scam. Do not use these guys. Sold me second hand routers which did not work. Have contacted them multiple times but no refund or response. Will be lodging fair trading complaint.