General Airstage Classic (Fujitsu)

Outstanding Service and Professional – We recently had 2 bedroom Air conditioners repaired by Fujitsu and now perform extremely well. So I would like to say on behalf of my family and myself, we would like to give a very big thank you to everyone at Fujitsu for getting our Air-conditioners going again. The service was outstanding and team’s professionalism is above the rest.  Show details ·  1

Good Air Con – Recommended this to my mum when her LG split system finally gave up after 15 years, so far it has done a pretty good job in cooling and heating the house. Show reply

Very high quality product! – The unit copes very well with QLD summers and high demands. I also have a smaller unit in my bedroom, and it too copes exceptionally well. The features and controls are great, particularly timed starts and/or finishes. When the temperature gets below freezing, the units effectively defrost. Show details ·  1

Inadequate warranty – I bought a fujitsu inverter, heat & cool model in August 2015 with a 5 year warranty covering labour and parts. However, when it failed to work in July this year I was told by the Fujitsu service agent that came out that a gecko had got into the outdoor unit and caused a short circuit, hence the pc board had to be replaced with a "coated" one. He… Read more

quoted labour charges of $110, which i believe is unfair as Fujitsu failed to provide a board fit for purpose. An outdoor unit is sure to attract geckos, frogs, insects etc as as such Fujitsu has not provided this protection for this unit. In addition, when i requested Fujitsu to replace the board free of cost, ;as the product is still under warranty, they refused and quote their warranty clause which states failure due to vermin going entering, is not covered.

It seems that Fujitsu has built in this clause just to cover their liability, with no thought for the customer. I chose Fujitsu over others as they are known to be a reputable company.,

i am very disappointed both with Fujitsu and Harvey Norman, Townsville (where i bought this air conditioner) who insist that the warranty will not cover the fault.

In short, the warranty they offer is inadequate, as the outdoor unit should have been protected from vermin entering the unit. Inadequate warranties such as this one, are useless to the customer, especially ones like me, who are on a limited budget and can ill afford to pay the labour costs. These warranties should not be allowed to exist.

Love this aircon – Installed this Fujitsu a few years ago in the childrens bedroom and so impressed with its fast ability to heat or cool the room (and if I leave the door open it warms up entire upstairs. It is quiet and unobtrusive and easy to use. I was so happy with it that I recently bought another Fujitsu (talked into a different model ASTG12KMCA) and the… Read more ·  2

second Fujitsu is a more powerful model but far less effective. So happy with this one, disappointed with #2.

Warranty inadequate – I purchased a Fujitsu air conditioner (wall mounted inverter) in August 2015 which came with a 5 year warranty covering labour and parts. In July 2018 when we tried to switch the air conditioner the lights on the indoor unit were flickering and the air conditioner did not work. The product is still under warranty. When we rang Fujitsu, they put… Read more

us through to their service agent who after investigations found a dead gecko in the outdoor unit, and told us that this had caused a short circuit. He said he would replace the PC board with one that was coated with a substance which would ensure that should any gecko get in there would be no short circuit in the future. The service agent then said Fujitsu would replace the board, however would charge for his labour ($110). I then spoke to the manager of Harvey Norman, Townsville, where I bought the air conditioner and who that the warranty did not cover this fault. From researching this issue I find that if the pc board had been coated in the first place, there would have been no short circuit. Hence, I was sold a piece where the PC board in the outdoor unit was not reliable and had inadequate protection for expected events like frogs, geckos, insects etc entering

I wrote to Fujitsu again to complain about the unfairness of the warranty and requesting that the board be replaced free of labour costs as the fault was more due an inadequate protection offered by Fujitsu to keep the outdoor unit in good working condition. However, they have refused and it seems that the warranty clause quoted by Fujitsu, has been drawn up for their own protection, which makes the warranty useless and unfair for the customer. Unreasonable warranties such as this one should not be in existence.

I feel very disappointed and let down by both Fujitsu, whom I favoured over other companies due to their normally good reputation, as also by Harvey Norman where I have bought all my white goods, computers and software.

Great for an Aussie Summer – We got this air conditioner to replace an old clunker. It's heaps better. It's pumps out the cold air without being too noisy, the air flow can be directed both horizontally and vertically, and it seems quite efficient. We haven't noticed much of an increase in our power bills despite using it a lot.  Show details

Good cooling, quiet – Pretty basic aircon. I got 2.5 and 3.5kw systems. Surprised how quiet it is. Buying from Harvey Norman was a terrible experience, so buy elseware and make sure they have stock. The wifi model was hard to setup and lacks integration with automation systems. Overall though for the price it’s a pretty good choice.  Show details

Good air cond – Great air conditioning heats and cools a 8x6m room quite quickly has a top power option that blast out air to heat or cool room quickly easy remote to use quiet and keeps room at temp easily even on 35 degree days would recommend great value for a big air unit  Show details

Dont honor their promotions dont buy through Harvey Norman – I was ripped off by the promotion of buying 2 air conditioners and not receiving a cashback when we purchased in the required period. I rang the Head Office in NSW Eastern Creek and they basically didnt want to know about it. Tough Luck more or less you don't have a claim number. Hey they were rude and Pauline was sarcastic. No customer… Read more

satisfaction and service they couldnt care less so don't buy these aircons go for the top rated ones on Canstaar. If they do not honor a promotion from geniune customer and they can always follow up who is then they are not worth buying from or dealing with. I will be writing to head office n Japan.

Ok – The Unit is not bad. It runs reliably . But it is a little noisy for a Bedroom. Also the minimum temp you can set it too is 18 degress which I find a little to warm for a bed room. Something like 16 degrees would be better. Also front cover that you need to fold up to clean filters has weak hinge points, one of which has broken on my unit.  Show details

Good Value – Bought this item a few months ago and installed it on the second floor of the house. We are very happy with the cooling and heating system, however, the air condition unit does tend to make some sound when it is on and you can hear the sound more at night.  Show details

Air con OK but remote control lacking – A note for anyone considering Fujitsu split systems. Be very wary of their basic clunky chunky remote controls. Many other brands have far better remotes. Fujitsu remotes have no backlight and poor renge sensitivity. Daikin, on the other hand has stunning new black hi-tech backlit remote and even much cheaper brands have better remotes. You really… Read more

need backlighting for night-time use. Be warned. I was trapped. But you can buy very nice generic remotes online that work better than the uninspiring basic stock standard Fujitsu remote.

Very good for value especially with the cashback offer – Very happy with the cooling and heating. The unit was not as quiet as I thought during the night when I have it on quiet mode compared to the Panasonic I had in my previous place. Installation didn't have any problems. Easy to use. I did find it a bit weird however when it is running because the front flap panel opens up from the top down and I thought it was broken but it is normal.  Show details

quiet and cool – itis cooling fast and quiet in the room. And easy to used the mind on and I set up every thing when over night can feel quiet nice to sleep in summer night. And I encourage my mums house to have one also. 5 starts to chice this brand. Ha  Show details

Australia's Dumbest Air – Thing works. heats in winter cools in summer using a dumb remote control. there are no smarts to this thing. Due to the remote control configuration, you can't get it to work with an aftermarket aircon control system (like Sensibo) to smarten it up because Fujitsu tried to be "smart" with their remote - problem is that if your internet-connected… Read more

command thingy tries to control the aircon, the remote dumbly sits there and misses everything. I sorely miss my old Samsung wifi enabled wonder with the heating/cooling scheduling and phone app. If you want to come home to a warm house in winter or a cool house in summer - remember to leave this power hungry behemoth running while you're out!!!

Fantastic value – This air conditioning unit is amazing. It is quiet and efficient in every way. We dont even know when its on and the temperature is always constant. The purchase point price and the cost of running the unit is excellent. It is perfect for our lifestyle and perfect for easy living.  Show details

A lifesaver – Very happy with the unit. Love it. Easy to adjust and to control .can turn it off and on with eyes closed. Installation not great as water just goes into a bucket !!!. Lots of water to empty. Humidity high in Qld! Also an eyesore in my small courtyard with bucket and pipes out in the open.  Show details

dissapointed – I have bought fujitsu air con 2.5kw last week and installed it.Very dissapointed.It has problem with swinging back after you set swing to lower position.it comes back after 30min.I wake up with headache and sinus problems every morning.I spoke to technician from fujitsu he said thats the way it is  Show details

Nothing is better – Bought 2 of them. 1 for the bedroom and the other dor the living room. Both units run efficiently with auto cool function at 24degree Celsius. Run smoothly and quietly all night long. Very happy with my purchase. It's the best investment ever since Sydney temperature frequently reached 40 plus.  Show details

Great airconditioner, works a treat in our bedrooms – Def happy with this aircon, have two installed in the bedrooms upstairs and they work well. Installation was easy, although I obviously needed a electrician to install it and they fitted it perfectly where I wanted it to be installed. Easy to use, easy to operate and doesn't take long for it to cool our bedrooms down in Summer. Quite unit, and you can set it on auto to adjust to your comfort level. Outdoor unit is quite also.  Show details

short lived and messy to remove = not good value – good while running ,i had one early mishap when mice got into the external unit and short circuited the wiring [why anyone would manufacture something vulnerable to this is beyond me, i can only consider that fujitsu consider these to be very disposable. i live alone ,so this unit has not had a great deal of use, it died yesterday, cost 180.00… Read more

dollars for a refrigerant guy to tell me that the main circuit board has burnt out, as is a minor one also the fan motor has gone the same way. this is just in the external unit. he gave up then and told me' not worth fixing'. insurance tell me that they don't want to know about it. 3000.00 plus to replace. and i am not going there again. so considering cost of unit, running costs, life of unit, not good value and disappointing when i thought that i was buying a quality product. i am left going into winter with no heating.. oh, and expensive to have' decommissioned ,not to mention the brickwork...

Good product with strong fan – This review is for the Fujitsu Spilt System Air Conditioner for indoor unit model ASTG30LF. The outdoor model is 8 KW cooling and 9 KW heating. I like this product but I have to say that the main reason for buying this is that I need it for strong heat during the winter in a large living room area or open floor plan. This unit operates with an… Read more

Inverter and the heating is a 'pump & heat' action.

The fan can also operate on Auto setting for economy but this reduces the fan speed to Low. There is also Quiet fan setting and this particular setting is a super quiet fan speed and very Low. I keep in mind that a very High fan speed setting of the Indoor unit is not quiet. The Outdoor unit is beside the window and is quiet. I hear a click sound now and then as the unit adjusts it self but that small click sound is not loud and not a problem to myself. I wanted to be sure that the outdoor unit is also not going to disturb my next door neighbour with noise - So no problems there.

I had this air conditioner installed several days ago by a suggested qualified installer by Fujitsu. So yesterday I tested the Heat setting at 25ºC with the fan setting on High. And wow, this does push out heat with a powerful fan. The heat is nearly hot and it does produce the heat. So I've also tried the cooling setting with the fan set on High and it is also powerful. It is important to note that High fan speed is not available on all Heat or Cool settings of this unit but its sufficient for my needs.

• The cooling and heating of most air conditioners is relative to the outside temperatures. Most Air Conditioning units such as split systems will operate on their own cycles in weather conditions as not to overheat the unit or so it operates effectively. Or if it is very cold outside, the unit will take a while to reach the desired indoor temperature setting.

So from my experience with this, do NOT immediately set the Heat temperature setting to the highest setting or 30ºC because it will take a long time to reach this heat and this will also effect the fan speed to Low. (the unit will operate automatically so it operates effectively). So initially when I switch on the indoor unit I selected the heat setting at 25ºC as the unit begins to operate. Doing it this way it took about 5 minutes for it to heat and to blow out nearly hot air and this is good or better. It appears that most air conditioners with split systems do take about 5 minutes to reach the desired indoor temperature anyway.

The outdoor unit has its special defrost cycle built for operation in cold climates where there is frost. The operating manual reads that the defrost cycle will intermittently stop for 15 minutes and heat up the Outdoor unit if it is collecting frost and getting too cold. This is important to me so the unit operates effectively as I live in a cold country town.

The other function I like about this model is that the indoor unit has a good filter with an option of a ceramic type for deodorising and filtering the fine dust and pollens. So I do have allergies and I hope this unit catches and reduces the dust in the room. So I keep in mind that any fan that blows air will also circulate dust around the room.

Other things for choosing this model is the 5 Year Warranty Fujitsu was offering at the time but I also purchased another 2 years of Warranty on top of that at the point of sale.

• The suggested installer for Fujitsu will need to provide a 'Certificate of Compliance' for Electrics and Refrigeration so the Warranty is valid. It's important that you always have and keep these Certificates with any brand you're installing for the manufacturer to see as your proof.

Most air conditioners have plastic cover for their indoor units but I particularly like this one because the colour of the plastic is a soft white gloss (instead of the horrible grey/beige with the same colour as the old computer monitors, if you know what I mean).

You can also have the option of also having a Remote Control unit which is installed and hardwired into the wall and I like this too at an extra cost (because we sometimes drop the remote with batteries on the floor). And the Operating Manual reads that I can also use the battery remote control simultaneously.

When it came to choosing a brand name I did my research online and asked air conditioner installers of the best brands they recommend. Fujitsu is one of the two brands they suggested. It's one of the high-end air conditioner brands/manufacturers.

So no complaints so far.

This model Air Con does what its meant to do. Appears to be good and robust and I got what I paid for.

Fujitsu have lost the plot – I thought Fujitsu air conditioners we supposed to be a good brand but I had a split system installed in my room a year a go and have had nothing but problems with clicking noises, generally noisy and does not really cool my room on a hot day, which I installed an oversized system for the room size. Im now considering pulling it out and getting… Read more

something else, I've had enough of it.

Update credit Fujitsu for sticking with me after the warranty period and issues with serviceman and parts to eventually fix the problems

Garbage – 4 months old and the mother board fries,Same thing happened to all 3 units And the office. 7 weeks and counting at work and this one today! No one at installers office or Fujiscrap warranty office. Currently 37 degrees In FNQ. Buy something else!

Bad indoor tube connections – Installation a nightmare, tube from indoor unit dosen't even get through the wall cavity. Tube connections let go, re.Leaseing r 32 to atmosphere. Have rang fujitsu rep many times and left messages to call back. Am still waiting for reply( 8 weeks still refuses to call). This company will not be installing any astg 24's Its a Fujitsu

Ordinary – I'm very unimpressed with this unit. It often takes 5-10 mins to get going properly and makes a lot of noise in the process. It even stops and starts on occasion. The 'quiet' setting isn't so quiet but the other settings are so noisy they are useless. The remote is cheap plastic and the batteries corroded after less than a yr. I bought it because… Read more

I thought they were the best brand for air conditioners but don't believe that anymore! The outside unit is small and fairly quiet. Inside can be noisy and erratic

Worst Unit ever! DONT BUY – I've had the worst experience with this unit. On day one, water was dripping down, damaging my carpets. day two, it started making ticking noises everything i turned it on. Its loud but disappears after a few hours. And it happens randomly. Worst part is Fujitsu wont fix it because everytime the technician comes the noise is not there.… Read more

I've got VIDEOS to prove this but this is ignored!

It also has the worst remote ever. Have fun figuring how to set timer. You cant set a timer without the turning the aircon on! Really silly.

I don't have all the time in the world to take a day off everytime the technician wants to drop in.

BUY SOMETHING ELSE!!!! QUIET if it works. Simple design poor service, worst remote in an aircon,