Georges Physical store

Cathy in the Sydney central store was extremely helpful and got the item across from another shop.

Great service, easy to deal with. Local pick up was super handy Show details

The store is a joke. I simply asked for a bit of discount on a $4000 item, as I know there are a cheaper alternative online. I wasn't even asking for a price match. Just wanting to support local store. But they blatantly refused. So I ended up not buying from their store and went online instead. Why does the store think I will still purchase an… Read more

expensive item if they won't give me a small discount? You just lost a large sale. Sorry but I am not sorry if all the retail like George collapse dues to them being arrogant. I will never support this store again. Reading their reviews this is not a good place to buy, buy from online stores instead cut these middle man retails out of business. Don't forget as a customer, I am the one holding the money not you. I can buy the same item from elsewhere.

I was advised by staff that the lens was in stock at their Chatswood warehouse and available for pickup prior to placing my order. After completing the purchase online, I requested an ETA but never received a clear response. Weeks later, I received an email stating the item was ready for collection from their Sydney store. Upon arrival, I was told… Read more

the additional filters had been forgotten and I’d need to either pay $10 for shipping or continue waiting. Extremely disappointing experience — I wouldn’t recommend go elsewhere

My son bought a camera for over $2k yesterday. Didn't have filters he wanted. Took is back less than 24 hours later. WILL NOT GIVE A REFUND. BUY YOUR CAMERA AT JB-HI-FI or SOMEWHERE YOU CAN GET A CASH REFUND. If it is not what you want you'll be stuck. Strange way to run a business. Show details

just spoke on the phone to one of your staff members and was advised that you are unable to fulfil my order fully. I was then told that even though you cannot provide me the lens, I would have to pay a restocking fee for the grip I purchased. This is ridiculous as you cannot fully fulfil this order. It is unbelievable that you think you can get… Read more

away with doing this to your customers. I have not picked up any of the items yet and wish to cancel this order.

It is very disappointing after all these years being your customer to be treated like this

How do they remain in business with such poor service? – I found the chat bots at Georges very friendly and was pleased with their assurances that the item I wanted was in stock and once paid for would be ready for collection within 48 hours. All I had to do was wait for the email to confirm collection was possible. But the email never came. I emailed Georges, no reply. I called Georges, waited on hold… Read more

for more than one hour only to be disconnected with a message - "we cannot help you". Very disappointed to be treated like this. In future I will shop elsewhere.

Useless – Was seeking a point and shoot for an antarctica trip. They didn't have the one I wanted as a long wait list - I asked about another that I had read reviews for. He said it was more for vlogging and that was it. Did not ask me what I was wanting to use it for and did not in any way engage to be helpful. Went to Ted's instead and had the opposite… Read more

experience. Friendly, helpful and informed. A great retail experience. Will never again go to George's - why would I? one star is overrating them.

Professional in store service! – Great service, was served by Leo. Purchased a tripod. Friendly and professional service. Show details

Kevin from George’s Cameras – Kevin from George’s cameras was super helpful when I urgently needed to buy some last minute gear, he patiently checked what items are in stock and really helped throughout the whole process Show details

Staffer Olly earns George's a very high score – Only had great experiences in store. The reason is the staff. They know what they're talking about, they're efficient and down to earth. No upselling. This creates a strong sense of return and the loyalty for a customer. Yesterday, I had Olly going out of his way to help me with a firmware update on a Nikon I bought months ago. He was great.… Read more

Sorted out my problem which took some time. Methodically worked through the options and solved it. Staff is where a company meets the public and is a deadset give away of the sort of company you're dealing with. Quality staff leads to quality word of mouth and that's the cheapest, most effective advertising you can buy. So, thanks Olly. I'll be back. Haydn Keenan

Fabulous store with wonderful service – I have been going to Georges for many years & have always found the service outstanding - I recently bought a BenQ monitor from them, & again, outstanding service, thank you Elliot (& your offsider, sorry I do not know her name). It was delivered the same day too, which was such a bonus - thank you so much - I am a very happy customer & will continue to refer people to you :) Show details

Impeccable service, great prices and honest – I had three cameras and seven lenses to trade in. Elliot was super helpful in getting me fair prices. There was no unpleasant bargaining. I ended up getting exactly the camera and lens I wanted and got paid the balance of my trade in into my bank account. As I was about to leave on a road trip I needed both lenses within 7 days. But one lens was… Read more

out of stock at the store and the distributor. I put it on back order. Soon after leaving the store, I found the last two on Canon's Amazon store and ordered it. I went back into the store and Elliot arranged for a refund and wished me a great trip...while helping 2 other customers.

Great service! Great products! – I ordered a roller camera case online but I didn’t check stock availability. When it didn’t arrive I emailed and rang the store as I needed it before Christmas. Apparently the case I ordered was on back order and wasn’t expected for a month. I was offered another case, which was in stock, at a very good price. I decided I’d go into the shop to… Read more

have a look as I wanted a specific type of case. The staff spent ages in their stock room looking for the type of case I wanted. They found a better quality case at a very good price. I’m so happy with it. It’s perfect! Thankyou to Marty, Oliver, and the other guy (sorry I didn’t get your name) who went out of their way to help me. I wasn’t happy about not being informed about the delay, however, the staff explained that their online business is very busy. They did all they could to fix my problem. They are easily contactable and pleasant to deal with. Also I don’t believe anyone else in Sydney carries the range of stock they do. Five ⭐️⭐️⭐️⭐️⭐️!!!

No Order Confirmation. No Tracking Information. Avoid this company – Paid for priortiy shipping which said 1-4 days, they had a good deal and seemed like a reputible company. First they charged my companies corporate card a credit surcharge without permission. It is difficult to access the actual account as it's not in my name and asked if there was another way, no response. It's been a week now and have not been… Read more

sent an order confirmation it has been sent, the tracking on website is blank and my emails have not been returned.

This is not a professional business and do not be expected to be treated as such. Avoid.

GEORGES SERVICES ARE UNMATCHABLE! – This kid John is an absolute champion! Best advice was given to me when I was buying a new camera!  Show details

Excellent service, rapid shipping, and no nonsense paid returns by vendor – I purchased a new Tamron FE 28-200mm lens a few weeks ago (shipped and received in Perth within 24hours), but unfortunately it was decentered. I called the store, and they arranged for return shipping at their cost. They sent a replacement (again, received within 24hours). Unfortunately, the lens had AF issues. Again, they arranged return shipping… Read more

at their cost. They sent a third replacement (again, received within 24hours). This time, it's a good copy Excellent service and rapid shipping from Georges (thanks Ryan). J

Great Customer Service! – We are from the U.S. and my camera had a UV filter that was bent and I couldn't remove it. Elliott was amazing. Not only did he do a great job with handling my lens and removing the stuck UV filter, he made sure we had a new one in place. He didn't try to sell me the most expensive one. Just the one that would do the job in protecting my lens. He… Read more

was very entertaining while he worked on my camera. I also needed a new SD card. He explained the difference with the speed of the one I purchased in the U.S. vs. what he had to sell me and he cleaned my camera. As a heavy traveler with a travel blog, my camera gets a lot of use. I am very thankful to Elliott for his skills and personality. I highly recommend this place!

This is the reason why the retail industry is not doing well – One month ago, I bought a DJI Osmo Mobile 3 Gimbal online from George's Cameras and chose to pick it up in-store. The website did not say it was on backorder or out of stock, and I did not receive an email informing me of this. After two days of not receiving any emails telling me that my order was ready to be picked up, I messaged the online… Read more

support team (spoke with Martin and Ryan). They told me that I need to wait three weeks to receive my order because they don't have stock at the moment. I double-checked with them to ensure they were certain that they would be receiving stock for my order and they confirmed with me, that they would be receiving the stock in the last week of November.

I continued to check-in with their online support team multiple times during the next three weeks, and each time they assured me that my order was on its way. After the fourth week (first week of December), I finally received an email confirmation that my order was ready to be picked up. The following day, I went in-store to pick up my order.

When I asked to pick up my order, the store manager (Adam) told me that my ordered item is discontinued. And that they only received stock for the 'Combo' kit for the DJI Osmo Mobile 3. I don't need the additional tripod/case and as such have no desire to pay additional money for this kit. But the store manager immediately tried to upsell me to this kit and informed me that I needed to pay an additional $60 to buy this combo kit.

Their error is not my fault. I should not have to pay any extra money to acquire my ordered item. But instead, the store manager refused to discount the combo kit and tried to sell me a lesser quality brand. They did not go out of their way to help me, only told me that "there is nothing that they could do" after making me wait four weeks for a discontinued product and wasting my time. Making sure that their website is correct and accurate is not my responsibility. Neither is making sure that their support team is well informed with adequate product stock information. But I am the one that has to suffer because of it.

I decided to ask for a refund and told them that I would buy it elsewhere. The store manager mockingly told me I would not be able to find it anywhere at that price, that they had accidentally sold it at lower than their cost price and that I was able to get that price at George's Cameras because I "clicked too fast". But I was able to find the DJI Osmo Mobile 3 without the combo kit at the same price from Camera House and purchase it from them immediately and with zero hassles.

Horror stories like these are why the retail industry is not doing well. I fully understand why people are opting to shop online instead of dealing with issues like these. With poor management and even worse customer service, what is the point of buying from a store? Very disappointed. Will not be returning to George's Cameras again.

We use to be loyal customers..... not anymore. Not a welcoming place – Over the years we've bought a lot of camera equipment off Georges Cameras. We used to be loyal customers here. But in recent years the quality of customer service has really dropped. The salespeople now all give off an air of superiority, it's hard to find anyone that genuinely seems to want to help you (seemingly not caring that people are about… Read more

to spend multiple thousands of dollars on equipment), and they've given us false information about GST claims. The salespeople actually made us feel as though we're not worthy to be in there. We've heard this from our other professional photographer friends as well.

Each time we go in there the level of service gets worse. While they used to be the best camera store in Sydney, now there are others that are far better, and we won't be spending a dollar in Georges ever again.