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Get Tools Direct

Get Tools Direct

4.3 from 471 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (167)
  • Return Claim MadeYes (18) · No (160)
  • Customer Service
    4.2 (173)
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Great product slow postage

published

Product is great, took longer than expected to get to me. They did let me know it would be longer but still.

Product Quality
Customer Service
Incentivised ReviewNo

Sidchrome tool chest review.

published

Once I finally received my tool chest “better deal” “apparently” I noticed the tool chest was in fact not a better deal and lacked
- aviation snips
- 250mm shifting spanner
- 43 mechanic bits
And the 467 geared spanners.
So after the long wait for the tool chest and numerous emails, messages and phone calls I actually came out a bit of a loss.

Incentivised ReviewNo
Marissa B.

Marissa B.Sydney Surrounds, NSW

as described

published

was for the husband, but even the children like it too. Not heavy as it looks.
quick delivery too. can track it as well.

Incentivised ReviewNo
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Maggie

Maggie Sydney, NSW

This tool perfect for my small project!

published

Cheapest price for this tool on internet that I can find even included postage! Very fast delivery! Happy to buy again.

Product Quality
Customer Service
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The exact part i needed

published

Very easy to find part you want and delivery was fast and on time. Can not fault Get tools direct

Product Quality
Customer Service
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Secondary STEM Teacher

Secondary STEM TeacherCentral Queensland, QLD

Efficient, cost effective and quality equipment as described. Highly Recommend+++

published

These were the cheapest (postage included) of the Makita products available on the internet or from stores. I purchased 4 of these for our small regional school and they are perfect and arrived within the week. Will definitely buy from here again.

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Brewster

BrewsterLaidley

  • 4 reviews
  • 4 likes

Great prompt service.

published

The main feature of my last order was a "Unimig Viper Inverter 180 amp MIG / MMA Welder KUMJRVM182." This unit is fantastic, was doing vertical ups in 1/2 an hour.Only wish is I should have bought it years ago.

Not only was the unit on special but came with very useful bonus items.

The other great bonus was the technical support, W--- knew the machine and welding techniques as a professional.

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Customer Service
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Spare parts ordered.

published

I had placed my order , I then waited to add to that order,
I had tried to do that on the net , but couldn’t, I then phoned the office
And the staff said that it wasn’t possible to it that way,
But she immediately helped me by placing additional parts on original order,
I found the service to be absolutely excellent.
I would like to to say thanks, and would highly recommend this company.

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Martin

MartinSydney Surrounds, NSW

good service

published

when a product I wanted was on backorder a lady called me up and explained the situation and asked me if was happy to wait until they had it in stock rather than wait for two months without knowing what was going on.

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Garry.L

Garry.LSouth-Eastern Region, NSW

  • 2 reviews
  • Verified customer

MAKITA 3 COMBO KIT

published

Top supplier of top brands of new power tools (eg Makita etc) and supplier of spare parts for these brands as well,
Great prices compared with other suppliers,
Very fast delivery (with Aust post) and the GTD communication (thanks to Taylah) keep me up to date with my orders if there was any delays (eg.back orders) thanks again.
GTD is my first stop shop and would recommend them to shop there
I wish that they had a store in the Queanbeyan/Canberra area

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Good product, poor delivery times.

published

This product is what it states however expect to be waiting at least twice as long as they state the estimation to be. Also they said there was a $100 wine voucher that I never received.

Product Quality
Customer Service
Incentivised ReviewNo
Neal on Wheels

Neal on WheelsSydney, NSW

I'm happy with the product.

published

My only complaint, apart from the cost of postage, was the courier who mucked us around badly and was so late that we had left on holidays when the delivery was made. Frustrating, because I wanted to use the tool whilst away.

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Great product, poor delivery time

published

Website said a product was in stock but it wasn’t. That’s the only reason I ordered it. Arrived 4 months later. Lack of transparency with stock availability.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Suckless

SucklessYoung NSW

  • 2 reviews

Good Service

published

Good service, fast postage.
Great range.
I wish they were in my town.
Will be my go to shop next time.

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David Pyle

David PyleGreater Melbourne (Metropolitan), VIC

  • 2 reviews

90 degree corner clamps

published

Excellent service, simple to find the product in their online store and very easy transaction. The quality of the product is first class, my order arrived in perfect condition and fast delivery.

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Bret

BretSouth-Eastern Region, NSW

  • 5 reviews
  • 2 likes

Best for welding supplies

published

Great service and definitely cheaper than the big local suppliers. When they were out of stock staff went out of their way to offer alternative options to keep me happy and heavily discounted the price.

Product Quality
Customer Service

The reviewer stated that an incentive was offered for this review

Jason H.

Jason H.Victoria

Can't fault the customer service

published

In 2020, I purchased my first items though get tools direct. The items I purchased came with a manufacturers fault, which was not the fault of get tools direct. I lodged a warranty application and had a prompt reply from the wonderful staff at get tools direct. They ensured consistent and timely follow up with myself and the manufacturer to ensure there was a resolution to the issue.
I cannot fault the get tools direct staff and was blow away by their fantastic customer service. I will certainly be purchasing more tools through get tools direct in the future.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Ben

BenSydney, NSW

Outstanding service and great product

published

I bought a brushless Makita drill, impact and angle grinder kit with additional blower. Also received a bonus battery, the total price was cheaper than Sydney Tools by almost $200!! Love it

Product Quality
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M R Builder

M R BuilderWheatbelt, WA

Great efficient experience

published

Transaction with Get Tools Direct went smoothly and products arrived in a timely manner. Recommend them highly and will use them again.

Product Quality
Customer Service
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Great experience once again.

published

This is the second time I deal with Get tools direct and I returned because of my previous 5 star experience. Once again I received top customer service, good advice and top quality tools (Makita). Quick and hassle free delivery and a bonus battery for order volume exceeding $1000.

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Page 1 of 24

Questions & Answers

Glenn

Glennasked

Hi guys first time purchaser with you guys and very happy with the product. my invoice says i have a $100.00 wine voucher was wondering how and where i can redeem this. Cheers Glenn

2 answers
Get Tools Direct
GTDGet Tools Direct

Hi Glenn,

We are stoked to hear you have had a great experience with us! If the wine voucher has been missed off your order, please supply us your order number and we will email you a copy of this, thank you :)

Glenn
Glenn

Invoice 364774

Jackie

Jackieasked

Hi there,
I am considering placing an order with you before 30/11 and would like to know if it will arrive in time
for Christmas. I have noticed negative comments on feedback re: delivery. I live in Tasmania.
Please advise.
Cheers, Jackie.

1 answer
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