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Get Tools Direct

Get Tools Direct

4.3 from 584 reviews · View Statistics
See the Best Hardware Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.7 (258)
  • Return Claim MadeYes (21) · No (250)
  • Customer Service
    4.3 (265)
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Value for money 11 out of 10.

published

Great service & fast delivery. Really happy with the tool. It's exactly what I ordered & the quality is better than expected
We'll done to your team.

Product Quality
Customer Service
JMac
JMacSouth East Queensland, QLD
  • 2 reviews

As always, super impressed with the level of customer service

published

This is by far my favourite place to buy tools. I can shop in the comfort of my own home and goods arrive to me quickly if they have it in stock. Great communication and I love that I can earn Qantas Frequent Flyer points

Product Quality
Customer Service

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0.0
(1,234)

Excellent communication

published

Bit disappointing not everything was in stock, but communication and delivery was great. Once everything was in their warehouse, only took a couple of days to be delivered

Product Quality
Customer Service
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Penny
PennyIllawarra, NSW

Helpful, professional, good prices

published

GTD were great: answered all my questions immediately, helped with online issues with another website, tools arrived quickly as promised.

Product Quality
Customer Service
HP Customer
HP CustomerSouth East Queensland, QLD

Makita 1200W Variable Speed Reciprocating Saw JR3051TK

published

GTD offered a very attractive price and I ordered it. GTD emailed me quickly that the product was not in stock and promised a new delivery date. I was very happy to receive the product a few days before the new delivery date. The saw came in a case with 3 blades. I also ordered a longer (9" 3TPI) carbide pruning blade which is better suited to cut tree branches.

Product Quality
Incentivised Review No
Steve M
Steve MGreater Melbourne (Outer), VIC

Festool Dust Extraction

published

I have recently received another package from Get Tools Direct.
Yet again the contents were 100% correct, 100% undamaged and 100% just in the nick of time.
I cannot demonstrate how happy I am with GTD's customer service, competitive prices and range of goodies.
Simply put I don't know how I ever survived before I discovered Get Tools Direct.
One very very happy customer.

Product Quality
Customer Service
Andrea
AndreaSydney, NSW

Excellent

published

I was impressed with the fast delivery!
I will definitely by again !!!
Although I would like to by another battery and I wish you guy give a good price

Incentivised Review No

Great service and comunication

published

I received a phone call telling me of a delay with availability The product then turned up days before indicated. I really appreciated getting the phone call. Thanks

Product Quality
Customer Service

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0.0
(1,234)
Byron Bay Tiling a.
Byron Bay Tiling a.Richmond-Tweed, NSW

Great delivery time!

published

Super prompt delivery and the product is exactly what it said it would be and more. Happy to purchase tools again.

Product Quality
Customer Service
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Gray Earth
Gray EarthSydney Surrounds, NSW
  • 2 reviews

Great buys!

published

GTD are both retail shop and online tool merchants that stock genuine products at good prices. The products are good quality, customer service is good, delivery is fast and all the normal payment options.

Product Quality
Customer Service
Barry Moore
Barry MooreSouth East Queensland, QLD
  • 2 reviews

Hard to find but this seller had them

published

The product was as advertised and with very fast postage made for a lovely experience. It is a rare thing to get such good service.
Thank you

Product Quality
Incentivised Review No
B.WARE
B.WARESouth-Eastern Region, NSW
  • 2 reviews
  • 1 like

GREAT RANGE

published

Competitive prices, Great range of tools. Quick delivery. Friendly staff. I would definitely recommend this online store to any tradesman.

Product Quality
Customer Service

All the tools l need

published

Excellent service with great price feedback through out the purchase of the tools until tools were delivered thanks will recommend to all

Customer Service
Incentivised Review No
Return Claim MadeNo
Daniel E.
Daniel E.Hunter Region, NSW

Great products, prices and fast delivery!

published

I have bought a few tools now from Get Tools Direct and the service has been outstanding with great prices

Incentivised Review No
Return Claim MadeNo

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0.0
(1,234)
Gregg Moore
Gregg Moore
  • 2 reviews

Great tool

published

Prompt service. Parcel arrived on time. Packed well. No damage. Will purchase from this company again in the near future. Thanks.

Product Quality
Customer Service
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Read more reviews - page 2

Questions & Answers

Ross
Rossasked

I purchased a Makita combo set which was received no problems, great service & prompt delivery. My question is, not long after, I received an email with a free makita lunch bag for purchases over $300. I'm not sure if I'm eligible as combo was $599, or how to redeem if so. If you could clear me up on this, it would be good. Otherwise all service was great.
Thanks
Regards
Ross Wilson

No answers
Glenn
Glennasked

Hi guys first time purchaser with you guys and very happy with the product. my invoice says i have a $100.00 wine voucher was wondering how and where i can redeem this. Cheers Glenn

2 answers
Get Tools Direct
GTDGet Tools Direct

Hi Glenn,

We are stoked to hear you have had a great experience with us! If the wine voucher has been missed off your order, please supply us your order number and we will email you a copy of this, thank you :)

Glenn
Glenn

Invoice 364774

Jackie
Jackieasked

Hi there,
I am considering placing an order with you before 30/11 and would like to know if it will arrive in time
for Christmas. I have noticed negative comments on feedback re: delivery. I live in Tasmania.
Please advise.
Cheers, Jackie.

1 answer
Fired Up
Fired Up

What advise did you get from the company?

Get an answer from our members and Get Tools Direct representatives

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