Tools.com

Just up date my story about warranty of faulty deep cycle battery.It’s been one year when l approached Tools.com to complaint about battery l purchased almost blown up in my caravan.All corespondents l made to Tools.com haven’t been unsaved.l contacted consumer protection for help and they got back to me after eight months.They respon was,,,”Sorry… Read more

we can’t help you because Tools.com not answering our emails.” What a joke……they supposed to help consumer so l though.It’s seems CPP protect criminals not little guys like me……l am sorry that l am not criminal.Where from here???? I have every right for warranty but seller and manufacturer of those batteries cannot be contacted.lt is not $600 but principal , and those companies should not get away with it. My next move is legal process.lt will cost more then $600 but truth has to com out, Please keep aye on this space, it’s not end yet. Thanks

Do not buy anything from Tools.com – Order never delivered, emails ignored, eventually after months they agreed to refund but refund never received. Do not under any circumstances deal with this company. Show details

Ask credit card company for refund for undelivered goods – I preordered a vacuum in late June when they were obviously about to go into vol. admin. I never received the vacuum but after hearing about their collapse I disputed the charge with my credit card company and after 6 weeks investigation, received notice that I was successful in my claim. So anyone else who lost out dispute with your credit card company.

Communication needs improvement – 6th May I purchased some hubcaps online at a very good price & was advised delivery should be made between 15 May & 27 May. Everything was fine, however a week later I hadn't heard if they had been dispatched yet & the delivery time updated to between 22 May & 4 June, very disappointing, so I contacted them for clarification. About 10 minutes… Read more

later I received notification that my order had been dispatched & now expected between 17 May & 22 May. 10 Minutes ago hubby rang & advised that they had been delivered & were in perfect condition & exactly as stated on their website.

To my satisfaction – I bought makita plunge saw package with track, batteries, aws chip and a charger. I had to wait for 3 weeks but for the price it was worth it. I saved $300. I had no issue communicating with the team via email or messenger. I have received all the items in original packing with nothing missing or wrong items. I ll gladly order from these guys again.

Received without delay – My experience with tools.com has been nothing but positive. I ordered two pairs of work boots on Sunday and came home from work on Thursday and had been delivered. Not too sure why so many bad reviews.

In Administration – I ordered a mouse sander from these guys which initially never arrived. I emailed and tried calling multiple times but got no response. I read reviews on here and immediately regretted purchasing from these fraudsters. I submitted a request for a refund via afterpay stating the goods were never received (thankfully I went through a Afterpay… Read more

otherwise I don't think I would have had any recourse). After that I suddenly received my order. So, it seemed they were forced to post my item when otherwise they probably would have just pocketed the money. Seems like I got my item just in time because today I received an email stating that they are now in Administration. However, the website is still up and running. I would caution against purchasing from this company.

Very low company – I placed the order on late june and they declared bankrupt on July and my order never received Now they leave me with nothing So stay away from them. Maybe it is too late I hope people with similar situations can contact me so we can form a group

Tools.com have gone bust – Terrible communication and service. When I managed to contact them (through Paypal) they did reply and were apologetic and did send 1 of 3 items. Now they have gone into receivership and I am, like most of you, a creditor and have to go through some lenghty process with the administrators to try to claw back a refund for items not delivered. I… Read more

am sad to say that we'll likely never get a refund. The paperwork alone is a headache. How is it not fraud when they continue to take money for orders they cannot fulfill? If they are bought out and manage to get back on track I'm afraid I'll never risk buying from them again.

Purchased a product, attemped to cancel, and found out the company is insolvent and undergoing voluntary administration – I purchased a milwaukee keyless chuck and once I realised that milwaukee's newest drill has its own proprietary chuck thread I contacted them to cancel the order, they agreed to cancel but kept pushing back the timeline for when it would reach my bank, after 3 weeks and multiple emails each claiming that they are overloaded with orders and that it… Read more

would take upto 7 business days to recieve my refund i find out after contacting Fair Trading NSW that the company is insolvent and is undergoing voluntary administration, any orders probably won't be fulfilled and they most likely wont provide a refund as they have probably already siphoned it to pay their debts, you can attempt to chase owed money by contacting the administrators as an unsecured creditor but it is a long shot.

To register as an unsecured creditor, contact the liquidator by searching for "TCT Forge Pty Ltd ASIC" in Google.

Bad experience – Ordered one item online over 2 months ago. Promised delivery date was 6 weeks ago. Requested to cancel and refund 12 days ago and still no refund received. AVOID

Still waiting for a refund – Awful experience. Price was good but I'm still waiting on the 2nd part of my order and they have said they will refund. This is nearly 3 months ago and I still don't have my goods or refund. Very poor customer service. You can't speak to anyone they just email and then stop emailing. Buy local. They're a drop shipper and pretty useless at it.

COMPANY IS FULL OF LIARS AND STEALS – Company is full of liars and I’ve been promised re refund for 2 months now and nothing has been refunded. Do not buy under any circumstances from this organisation. They’re only good at stealing money and that’s it

Awful customer service – I ordered a circular saw on 19/05/24 and the ETA was 10/06/24. It’s been a month and a week over ETA and I have since had to purchase a saw elsewhere. I have contacted them numerous times explaining the situation and looking for a refund, however to no avail. Would not recommend. **I have since got a refund from AfterPay so try and give that a go if you made you purchase through them!

Beware, the business went under external administration – Update: I received an update from Fair Trading on 18th Jul 2024 stating that Tools.com went under external administration and I can get in touch with ASIC to chase the payment. If you've processed your payment via PayPal, you might be able to recover your money by opening up a dispute case. Ordered a Makita 40V kit from Tools.com. I followed up… Read more

with Tools.com few days prior to the delivery date to confirm the delivery details and told that the delivery will be delayed by 2 weeks, which they should've let me know prior to me reaching out to them. Gave them another call few days before and again was told that it will be another week to dispatch it from the warehouse. Which means 3 or 4 more days needs to be added on top for the delivery. At that point I asked them to cancel my order and issue a full refund, which Tools.com confirmed that it will take around 2 - 3 business days for me to receive the full refund. There is still no refund in the horizon after almost a moth cancelling the order. It seems like the business is run by bunch of toddlers who need hands holding and to be told what they supposed to do every step of the way. You have a lot better options, just save yourself the hassle and wasted time.

Incompetence and Excuses – The lack of transparency and communication is poor and I don't believe they know that they are incompetent. Nil tracking, nil updates or information on order. Excuses such as " item should be leaving warehouse any day" seem to be their only excuse for incompetence.

AVOID – AVOID. years ago was good but now horrible. Made two orders. Took over two months to get one. Other ones was finally emailed that were discontinued but no refund. Kepd promising refund what I finally got through zip not through them. absolutely horrible communication Show details

BEWARE SCAM – SCAM. We made an expensive purchase on this website and we never received it. We attempted to contact them via email and phone and received no response. After reading all of these other reviews we're sure it's a scam and have contacted NSW Fair Trading and the ACC.

AVOID – Seems like they are hopeless now. I did receive my purchase, but need to return it. I did receive one initial response to an email, which was an automatic response with a dispute number. I've not received any further correspondence to my emails. I did have one phone call answered. The guy seemed pretty vague (I get more info from my teenage son… Read more

when he comes home from school and that's saying something). He said he'd come up with a solution for my issue and send me an email. I'll let you guess whether I got it or not. Now no answer to phone calls at all, other than the answering machine message. AVOID

Missing parts of the delivery; and no proper action to resolve! – Worst experience with an online store ever. Ordered a Dewalt plunge track saw which wasn’t delivered on time, and when it arrived it was missing the most important part of the tool - the rail. A track saw is literally useless without the rail! I’ve contacted them multiple times and they keep saying they have escalated with the warehouse but no updates yet. Really frustrating! Show details

Terrible service- they’ll take your money and won’t send product. Don’t buy anything from this business – I agree with everyone who’s complaining about lack of service, communication. I bought a generator in April, still waiting. Requested a refund and was told the money would be in my account in 2-3 days -that was a month ago. When I log into theirs self service Lipton the order is still current. I’ve left numerous messages, sent emails, lodged a… Read more

complaint and have had no response. I’ve gone to Office of Fair trade who are following it up for me. Do NOT but from this company

A big SCAM! – bought a Black & Decker blower/Vac, arrived well after the date and never got the email that it was in transit. When it arrived I tried using it and it doesn't work, not at all. Plugged into different power source I know works to make sure, absolutely nothing. Emailed them and they give me a service repair number to call, nobody answers and they don't return the call. DO NOT BUY FROM TOOLS.COM!!!

Performance on a downhill slide – I’ve bought three Dewalt power tools from tools.com. The first experience was very good, the second was average, and the latest was very poor. #1 The tool wasn’t high in my wish list, but the price was amazing, so I bought it. The communication and delivery time were outstanding. #2 Again, I was very pleased with the price compared to buying… Read more

locally. Communication was not as good and the delivery was outside the quoted window by 10 days. I get it, sometimes these things happen.

#3 tools.com’s price was a little better than buying local, so I decided to give them another go. Communication was woeful and only when I initiated it to find out where my tool was. Three weeks outside the delivery window I was told it would be dispatched within a week. Ten days later my online orders page showed it was 3 months away! When asked, tools.com told me they had no idea when it would be available. I cancelled the order, went to my local shop (paid ~10% more) and walked out with the tool and a couple of freebies.

I probably won’t use tools.com in the future - unless I hear they’ve lifted their game back to the original standard I experienced.

UPDATE AUGUST 2024

Still waiting for my refund and just found out that tools.com has gone into administration - it seems their downhill slide kept going!

Fortunately I’m not out of pocket too much and I feel sorry for those who have lost more. I suggest trying to claim through your credit card provider or PayPal if you used either of those payment methods. Good luck!

Avoid at all costs! – My experience with this company has been disappointing from start to finish & communicating with them has been a complete joke. Initially, I waited patiently for over 7 weeks for an item without any estimated time of arrival. Frustrated and left with no alternative, I had to cancel my order. It's now been over 3 weeks since I canceled and I'm… Read more

still waiting for my refund. They've had my money tied up for over 10 weeks now, and there's still no clear indication of when I'll see it returned. All reviews I've read tell a similar story, stay away at all costs!