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Get Tools Direct

Get Tools Direct

4.4 from 314 reviews

See the Best Hardware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
227
4 star
36
3 star
12
2 star
15
1 star
24

Coreeyy

CoreeyyPerth, WA

  • 2 reviews

Get tools direct

published

First of all it took just on 2 months to receive some simple Hand tools.
Customer service there was none I wrote two emails asking about my product. When I was told it was going to be another month tried to cancel no reply no nothing. Just received my product today after months! Sent via truck

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGet tools direct online
See all answers

Tim C.

Tim C.Perth, WA

So slow

published

Put in order 28 August
Order acknowledged by GTD 5 September but some items not in stock
Order sent 10 September
Order arrived by Fastway Couriers 24 September
GTD sent me an email to tell me they will send my items asap when the get them but then choose the slowest couriers, Fastway may be cheap for GTD but you pay for it in having to wait. This is my second order with GTD and both times Fastway has taken two weeks to deliver my items.

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Tim. I'm very sorry you had trouble mate, I'll find your order and investigate what happened, and also look at the performance of Fastway vs. Auspost(we use both) to your area.

Being A Month, Still Waiting For Delivery.

published

I bought few tools online on 2nd of August, saying 5-7 working days to be delivered. however I haven't received anything yet so far, cannot imagine how slow the service is. not recommend people who need tools urgently.

Customer Service
Return Claim MadeNo
JHBC

JHBCFar North Queensland, QLD

  • 4 reviews
  • 3 likes

Second to none after-sales service

published
Customer Service
Return Claim MadeYes
Store Locationonline purchase
1 comment
Get Tools Direct
GTDGet Tools Direct

Wow this is a very kind and generous review. To hear such nice things really does make the world of difference to us - I will be sure to send this on to the whole team.


Gls

GlsGreater Melbourne (Outer), VIC

4 weeks and product listed as in stock still not delivered or sent

published

Ordered Makita 18v vacuum which online was indicated as in stock. The following day received email informing it would take several days to process order. 4 weeks later item has not been sent and requests for updates not responded to.

Customer Service
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi mate. This sounds very unusual and I'm very sorry for the trouble. Could you please email me at admin@gettoolsdirect.com.au and I will follow up.


Bob C.

Bob C.Central West, NSW

very happy with my heated jacket

published

The MILWAWKEE HEATED JACKET has proved to be an essential part of my winter clothes.it has kepy me nice and warm during these cold spells.I thoroughly recomend tha t anyone feeling the cold gets one.
Bob Clarke

Customer Service
Store LocationMudgee Get Tools Direct
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Bob. I completely agree mate, they're amazing once people give them a chance.


Brett

BrettSydney Surrounds, NSW

Fast friendly service

published

Ordered a green beam laser. It came faster then expected was exactly what was described and packed well. Was extremely happy with the service 5 stars from me totally recommend to anyone. Thanks I will be buying from you again in the future!!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Brett, thanks for the heads up mate, I'm really glad you had such a good experience.


Jason S.

Jason S.Southwest, VIC

Good item, good initial point of sale customer service, terrible after sales service

published

Absolutely horrible customer service. At first quite friendly would have given 5 stars and positive review if it wasnt for what happened after the delivery arrived. There was an item missed out of the order. I sent a few emails, But never recieved a reply. I called them about the mistake, was told the item would be sent out and i should recieve it within 5 days. Two weeks later nothing had arrived. Emailed again no reply. Asked for a partial refund of the missing item, had to use paypal to recieve it. I will say they have good quality items, and besides this i found them to have good customer service. But this level of care for after sale problems leaves me feeling like their attitude is "we have your money, now go away"

Product Quality
Customer Service
Return Claim MadeYes
Store LocationOnline store
See all answers
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Jason. I'm really sorry to hear about your experience. I will discuss with the team to see what happened here. Thank you for letting me know, people like you really help us improve.

The reviewer stated that an incentive was offered for this review

Perfect - hard to find item and it got here in no time at all

published

I needed a 38mm socket for my crankshaft pulley - no-one else seemed to have one that I could find. It arrived in no time- thanks again folks, will definitely be back for more stuff,

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Sam, awesome to hear!

Long wait, but finally got there.

published

Ordered product in early June and was advised there would be a five day delay. Twenty days later after numerous emails and phone calls finally received product. Emailed GTD, but appeared these were ignored. Please GTD if you offer email comms use it as some locations have poor to no mobile service Was given a Naked Wine voucher for delays, but doesn’t work. Product is excellent though.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaloundra
See all answers
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Big Al. I'm really sorry you had to go through the hassle mate, you were really patient. Thank you for the feedback it really will help push us in the right direction.


Jake welsh

Jake welshMurray Mallee, SA

Better then i expected!

published

I did not believe the tools i had purchased were going to be decent quality, but I actually was shocked on how terrific the tools + delivery was, thank you so much guys and girls. Will definitely be ordering more products here for sure!

Product Quality
Customer Service
Return Claim MadeYes
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Jake. That's awesome to hear mate, thankyou!


OSCAR AGUILAR

OSCAR AGUILARSydney, NSW

  • 5 reviews

Easy ordering process and communication

published

Ordering of spares parts was easy, parts were available and price was reasonable. I initially missed a part and I was able to added next day on the same shipment. this was good because I didn't have to paid for extra shipment.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGet tool directly
See all answers
1 comment
Get Tools Direct
GTDGet Tools Direct

That's great Oscar, I'm glad you had a good experience. Thank you for letting us know!


Adam

AdamSouth East Queensland, QLD

Fucken useless.

published

It took 1 month to get the correct item posted, when the shop is only an hour drive away. Never using these guys again or I'd have a bloody stroke.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Adam. I'm sorry you had this experience mate, definitely not what we want! I'll discuss this further with the team.


Good service

published

I was contacted when the stock I wanted wasn't on hand and was given updates on when the items would be shipped. The items all turned up in the one parcel and were in good condition.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Terry. Thank you for the positive feedback, I'm glad it made its way to you safely.

  • Verified customer

Trolley

published

Delivered late. Poor customer service.
Bought this Oxy/Acet trolley, expecting to receive it in 5-7 business days as order confirmation said. After several calls this was finally delivered 12 days after order.
GetToolsDirect told us to chase their supplier's courier, very unprofessional.
Will not be using this company again.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGetToolsDirect
See all answers
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Glenn. I'm really sorry to hear this, I'll follow this up with the team and see what happened here.

Delivering the goods

published

I recently purchased some bulky gear with GTD and wasn't sure how I'd go. I live rural so don't get much chance to shop in store. The staff were in contact with me the whole time from shipping to unpacking. They really went above and beyond to make sure I was a satisfied. Will definitely be recommending them. Already started my next order.

And I got a free bottle opener!

Product Quality
Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Jul

JulSydney, NSW

  • 2 reviews

Ladder

published

This ladder is great, easy to open and close and has the large yellow step you can stand on easily and feel safe to reach high ceilings to change light globes or painting.

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Jul. Awesome mate, I'm glad you're happy with it.

The reviewer stated that an incentive was offered for this review


Very happy with battery

published

Very happy with topcon rotating laser battery ,very reasonably priced for the battery , postage took a little longer than expected, but it was free just lucky I was not in a rush for it

Product Quality
Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Sydney tools

published

I ordered beaver ratchet straps because I already have them and a great product but I was sent Garrick ratchet straps not what I ordered no contact was made not impressed product seems ok

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi John. Sorry to hear this mate, we would never intentionally replace a product without talking with the customer first. I'll look into this. Your review title is "Sydney tools", is it possible you left this review against us by mistake?

The reviewer stated that an incentive was offered for this review


Rod

RodSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Normally good but

published

Welder arrived with no consumables. Went and spent $90 on consumables only to find I needed the basics and after speaking to the manufacturer, found that I was supposed to get them with the welder.
Now promised to have them delivered by yesterday, still waiting.
You would think the would check the box!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCaloundra
See all answers
2 comments
Get Tools Direct
GTDGet Tools Direct

Hi Rod. I'm sorry to hear about this mate, I'll speak to the team about their process to learn how this happened.

Rod
Rod

And 10 days later still waiting for the parts. Gunna ring back, but did not, gunna deliver parts, but did not, I was gunna do some welding!


Page 1 of 16

Questions & Answers

Jackie

Jackieasked

Hi there,
I am considering placing an order with you before 30/11 and would like to know if it will arrive in time
for Christmas. I have noticed negative comments on feedback re: delivery. I live in Tasmania.
Please advise.
Cheers, Jackie.

No answers

Get an answer from our members and Get Tools Direct representatives

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