Get Tools Direct

Very powerful and quite , quick derlivery have used both at home and at work the light is a great addition. Would recommend this product to anyone doing diy projects around the house

Dewalt is a great product, and would recommend it any day. Disappointed in Get Tools Direct. When I placed the order the description stated there’s a hard case included which was not true. They changed the description later.

Fast postage and efficient delivery
Excellent customer service From the caloundra service center
Fabulous tool love Milwaukee Tools
Awesome price For the hammer drill

Ordered Tuesday, here Thursday. What's not to like.
Price is as good as I could find anywhere, products as described, will use again.

Had to order in for me, no problem good communication. Good service. They let me know when they arrived & were being sent.

Product arrived super quick,was a small mistake with the extras included,rang them & they were most courteous and all was sorted out within 2 days.Great service and products. Can't praise Get Tools Direct enough on price & service.

I have had no problem receiving my order in WA. I would recommend GTD without hesitation even during storms and the Christmas/New Year holiday breaks

Stoked with the service from GTD . Great range of quality products to chose from at very competitive prices. Ordering easy and straight forward and dispatch prompt. I was actually surprised at the ease and speed of the whole process from start to finish. Even the after sales follow up is prompt. Well done.

Still waiting on redemption from dewalt re laser reciever. Frustrating to deal with . Emailed and phoned many times still no reciever

WHAT SEEMS AN INCENTIVE TO HELP THE BUYING DECISION, THE $100 VOUCHER WITH NAKED WINES IS BENT STICK. I was able to purchase the tools i wanted on line from others but the lure of this voucher effected my decision, unfortunately. The voucher is almost worthless, as you can purchase these wines on the web quite competitively. So I guess no more dealings with Get Tools Direct.

Got exactly what I order in a very reasonable amount of time, Would have no hesitation in using them again

Not the worst experience, but considering the competition with online businesses these days, these guys did't go out of their way to be an outstanding supplier, I often get better support / comms from a well known chinese supplier, and receive my package(s) faster!

- Ordered product online, receive email from supplier saying item is not in stock (backordered), even though this was not showing on the product page at the time of purchase (misleading, would not have ordered from this supplier if known this, and hence why I believe they withhold this information), expect delay of 5-7 days and they will notify me of changes.

- 8 days later still heard nothing, email them - get a response saying to expect a potential 9 days further wait time before they ship, usually at this stage I'm furious, and abuse is thrown and a refund is demanded, but I keep my cool...

- 2 days later item ships

- Will update this review should the packaging have been inadequate, It's currently with Auspost so is likely going around the country a few times to get to where it should with typical and expected dismal delivery times...

In a nutshell:
- Misleading customers by not stating not in stock items on website
- Poor communication with customers who have already shelled out the cash
- No offer to get package to me faster via courier or express postage despite the above.
- Other online stores @ similar price with free shipping had stock, will be trying them next time - only reason I see to use these guys is if they're the only ones who have the product/at a unbeatable price.

Update:
Item received, packing minimalist, no wrapping protection/box to item just plastic wrap and fragile warning tape - survived the journey fine though, no complaints re shippiing and no damage so can't complain about packaging, to be fair even a layer of bubble wrap probably wouldn't have done much if it was dropped, it's a heavy item..

Prompt delivery time, easy transaction, very competitive prices. Website has very comprehensive and well set out product availability and descriptions.
Thanks !

Professional service, advised about my order in a timely manor, perfect. Order delivered on time and without any hassles, Thanks to the team at Get Tools Direct.

Ordered an outdoor sweeper for father’s day and it took over four weeks to be delivered! Tracking of my parcel was poor, it kept saying it was on it’s way or delayed but then it never came. It wasn’t until I lodged a dispute with Aus Post that I was notified it was delivered!!

As a Mechanical Engineer my partner finds it difficult in confined spaces to get enough light..not anymore. This torch has made his life so much easier can't live without it now he loves it.

Had to wait over a month for my order to arrive & that was only after multiple emails & phone calls

Great service and product, but your courier let you down dramatically . You said 2-3 days delivery, went and picked up my delivery from depo a week later

s s s s s s s s s s s s s s s s s s s s

Over 3 weeks ago I bought a Dewalt Hedge trimmer and paid with Paypal'
Since then nothing
No confirmation
No Invoice
A request whats happening nothing
No response