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Tools.com is an amalgamation of Get Tools Direct and AutoElec.
Tools.com
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Poor communication & trust issues.
Bought a motorcycle battery for a good price. Was told I’d be emailed when it shipped & given a tracking number.
5 days later I emailed them & asked what’s happening with my order? After two days I got an email with all the tracking info on my order, after it had been delivered.
Next issue was that what was delivered to me was not what I ordered (I bought a battery with 180CCAs & got one with 135CCAs delivered)
I emailed them on Aug. 29 & asked why I didn’t get the battery I thought I bought.
Was emailed back 2 days later saying they’d look int...
- Shipping
- Incentivised Review No
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- 7 reviews
- 9 likes
Reliable customer service but there are caveats
The first thing to be aware of, Tools.com do not stock any of the times they sell. They seem to be simply providing an online store for other sellers but you will not know who those sellers are. The merchandise is listed on their website, you order it from Tools.com and they then source the item. On two occasions, neither item was in stock at the time I ordered it. They did not inform me that the item was not in stock as most online retailers do. They only informed me of it when I inquired as to its status two or three days later when no shippi...
Read moreng notice came through. In both instances, they said the item was unavailable and it would take two weeks, then three weeks to be supplied, and the last order would not be available for 3 MONTHS. Not good. Not by any stretch. I cancelled the order and was refunded within minutes. So, in their favour, they do answer questions promptly especially if you phone them (email can take a few hours), and they did refund me immediately without issues. What is not in their favour is that they do not notify next to the listing if the item is in stock as most other online retailers tend to do. This means, that you will waste time waiting for the item to arrive when it is very likely not going to arrive for potentially weeks and Tools.com won't even inform you of that until you contact them. Bottom line for me is that I will not order anything from them again. I just don't have time to muck about. If time is of the essence e.g. you expect delivery within a week or so, then go to your nearest physical shop that sells similar gear. My message to Tools.com is to list availability of the item next to each item and the wait time for delivery. To say that shipping is generally within 5 to 10 working days is just not helpful because it depends on the merchandise. Do not waste your customers' time because they will remember and not return in the future. Just be open about that item that you are selling. Is it in stock? If not, say so before an order is put through. Until this is fixed, I won't be returning.
Don't Use
Don't Use, Ordered heaps of stock all showing in stock before xmas. Got one part in two weeks, got some in a month later than 2 months than 4 months, no communication i had to follow up on orders on every occassions no replys with emails. If in a hurry for stock this is not the place for you. Need to remove stock thats not available for web store. very very dissapointing...
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- 5 reviews
- 5 likes
Be aware! selling products that are not in stock
Be aware with these guys, they sell products that are not in stock.
Dodgy company don't buy here! over 2 weeks and my product still hasn't been sent.
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Selling items that are not in stock!
Ordered 3 items, all not in stock.
1st item took around 2 months, 2nd another month later and the 3rd item apparently got lost in the mail and they couldn't tell how long for a replacement, so got a refund.
Very disappointed, won't be back.
- Incentivised Review No
Selling stuff not in stock
No warning that item ordered was not in stock. No advice at all to say they couldn’t promptly supply. No customer follow up. Cancelled my order after some weeks. I was promptly refunded my money.
- Incentivised Review No
- Return Claim MadeNo
Excellent back up service
Although this transaction did not go through without problems (the ordered tool out of stock, delivery with Covid, close to Christmas). I would not hesitate to do business or recommend to others Get Tools direct as a quick phone call to the pleasant staff resolved everything.
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- 2 reviews
My son loves it!
I very glad I got his toy for my son. He loves it. Also the product is of very good quality.
- Product Quality
- Customer Service
- Incentivised Review No
Ordered item not actually stocked and took months to supply.
Ordered item not actually stocked. Took months to supply. Needed for camping trip. I won’t be using this company again.
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- 6 reviews
- 4 likes
Quick delivery and best price I could find online.
I order a worksharp knife sharpener from Get Tools Direct. They had the best price I could find online and they posted it quickly. Thank you.
- Product Quality
- Incentivised Review No
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- 3 reviews
- 5 likes
Nothing Special
Have used them a couple of times. Last time ordered Makita parts at Christmas, was not told they don't stock them but expected delay because of the time of year.
Received part order late January and last part of order 10 Feb 2022 after a couple of emails chasing parts. Not the worst company I have dealt with but just ordinary.
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- 4 reviews
- 1 like
A bit sore
Bought a 10 inch sliding compound saw. Very happy with purchase, delivery notice would have been nice. Lucky someone was home, but that's probably the courier company, otherwise all good.
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- 2 reviews
Delivery
I normally receive notification that my delivery is on its way so I was non the wiser on an expected delivery date. Startrack turned up on a day I was not home. The delivery driver rang our gate intercom and I spoke to him over my mobile phone.I explained to him that there was nobody home and he could not leave it there as we were away overnight.His reply was that he could drop it over the fence.My reply is that you can not do that as it was a box of Makita garden tools valued at $1100.00. He completely ignored me and dropped over the fence.A...
Read mores ww have a good camera system and could see what was happening. I had to drive back from the coast to retrieve it in the pouring rain.By the time I got back it was saturated. I have no confidence to purchase any more from Get Tools Direct. Tell me when you get a reputable transport company and I will start buying again- Product Quality
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- 8 reviews
- 2 likes
Amazing performance
The chainsaw attachment from Milwaukee is excellent it cuts through branches with ease it is so good I ordered a spare chain
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- 3 reviews
Swift service and huge range of parts
Very happy with the service. I had to order a few parts for my makita tools, the order was split because of the pandemic and global supply. They tracked both orders and made sure i got everything.
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Questions & Answers
I have returned an 18-36 volt Hikoki battery for a warranty claim and haven’t received a replacement despite multiple phone calls and speaking with David the Coloundra store manager, who assured me that he would send me a replacement battery, I asked if there had been a problem with these batteries, as at the time, the second battery failed (early January 2022), now today a third battery failed, I am extremely disappointed with GTD for very poor customer support and asking disappointed with Hikoki batteries, has anyone else had problems and is there another way for me to seek warranty??
Goodmorning Michael,
I am so sorry to hear your having trouble processing a claim, the claims can sometimes take a long time however I am very suprised you woulc have 3 batteries fail and would love...
Read more to investigate this further. If you can please provide your order number, I will get someone to get in contact with you. Thank you.
I purchased a Makita combo set which was received no problems, great service & prompt delivery. My question is, not long after, I received an email with a free makita lunch bag for purchases over $300. I'm not sure if I'm eligible as combo was $599, or how to redeem if so. If you could clear me up on this, it would be good. Otherwise all service was great.
Thanks
Regards
Ross Wilson
Hi guys first time purchaser with you guys and very happy with the product. my invoice says i have a $100.00 wine voucher was wondering how and where i can redeem this. Cheers Glenn
Hi Glenn,
We are stoked to hear you have had a great experience with us! If the wine voucher has been missed off your order, please supply us your order number and we will email you a copy of this, thank you :)
Invoice 364774
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Details
| Category | Online Shops, Physical Shops, General Merchandise Shops and Hardware Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| After Sales Service | Yes |
- ABN: 98602925315
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