Being A Month, Still Waiting For Delivery.
I bought few tools online on 2nd of August, saying 5-7 working days to be delivered. however I haven't received anything yet so far, cannot imagine how slow the service is. not recommend people who need tools urgently.
Second to none after-sales service
Recently started purchasing supplies from this company, as sourcing products locally is a challenge, particularly when it comes to consumables like saw blades, or tools. Having been in the building industry for 30 years plus, I consider myself well-placed to have a good understanding of how businesses work and what makes them operate successfully. In Holland they say, "klant is koning" … "customer is king" (or queen for those gender sensitive types) It is a notion which has long left the commercial environment in which we now live. I think, it contributes to the daily stresses of life, and the disintegration of our social fabric...but that's another subject. I bought a product recently, which basically failed to operate as it should, and was faulty. I contacted Get Tools Direct and explained my disappointment with the product and we came to a satisfactory arrangement, with minimal fuss, and prompt action. I can't say enough to praise the sales rep who dealt with my grievance with professional and quick service. That will keep me coming back for more.
4 weeks and product listed as in stock still not delivered or sent
Ordered Makita 18v vacuum which online was indicated as in stock. The following day received email informing it would take several days to process order. 4 weeks later item has not been sent and requests for updates not responded to.
very happy with my heated jacket
The MILWAWKEE HEATED JACKET has proved to be an essential part of my winter clothes.it has kepy me nice and warm during these cold spells.I thoroughly recomend tha t anyone feeling the cold gets one.
Fast friendly service
Ordered a green beam laser. It came faster then expected was exactly what was described and packed well. Was extremely happy with the service 5 stars from me totally recommend to anyone. Thanks I will be buying from you again in the future!!!
Good item, good initial point of sale customer service, terrible after sales service
Absolutely horrible customer service. At first quite friendly would have given 5 stars and positive review if it wasnt for what happened after the delivery arrived. There was an item missed out of the order. I sent a few emails, But never recieved a reply. I called them about the mistake, was told the item would be sent out and i should recieve it within 5 days. Two weeks later nothing had arrived. Emailed again no reply. Asked for a partial refund of the missing item, had to use paypal to recieve it. I will say they have good quality items, and besides this i found them to have good customer service. But this level of care for after sale problems leaves me feeling like their attitude is "we have your money, now go away"
Perfect - hard to find item and it got here in no time at all
I needed a 38mm socket for my crankshaft pulley - no-one else seemed to have one that I could find. It arrived in no time- thanks again folks, will definitely be back for more stuff,
Long wait, but finally got there.
Ordered product in early June and was advised there would be a five day delay. Twenty days later after numerous emails and phone calls finally received product. Emailed GTD, but appeared these were ignored. Please GTD if you offer email comms use it as some locations have poor to no mobile service Was given a Naked Wine voucher for delays, but doesn’t work. Product is excellent though.
Better then i expected!
I did not believe the tools i had purchased were going to be decent quality, but I actually was shocked on how terrific the tools + delivery was, thank you so much guys and girls. Will definitely be ordering more products here for sure!
Easy ordering process and communication
Ordering of spares parts was easy, parts were available and price was reasonable. I initially missed a part and I was able to added next day on the same shipment. this was good because I didn't have to paid for extra shipment.
It took 1 month to get the correct item posted, when the shop is only an hour drive away. Never using these guys again or I'd have a bloody stroke.
I was contacted when the stock I wanted wasn't on hand and was given updates on when the items would be shipped. The items all turned up in the one parcel and were in good condition.
Delivered late. Poor customer service.
Bought this Oxy/Acet trolley, expecting to receive it in 5-7 business days as order confirmation said. After several calls this was finally delivered 12 days after order.
GetToolsDirect told us to chase their supplier's courier, very unprofessional.
Will not be using this company again.
Delivering the goods
I recently purchased some bulky gear with GTD and wasn't sure how I'd go. I live rural so don't get much chance to shop in store. The staff were in contact with me the whole time from shipping to unpacking. They really went above and beyond to make sure I was a satisfied. Will definitely be recommending them. Already started my next order.
And I got a free bottle opener!
This ladder is great, easy to open and close and has the large yellow step you can stand on easily and feel safe to reach high ceilings to change light globes or painting.
Very happy with battery
Very happy with topcon rotating laser battery ,very reasonably priced for the battery , postage took a little longer than expected, but it was free just lucky I was not in a rush for it
I ordered beaver ratchet straps because I already have them and a great product but I was sent Garrick ratchet straps not what I ordered no contact was made not impressed product seems ok
Normally good but
Welder arrived with no consumables. Went and spent $90 on consumables only to find I needed the basics and after speaking to the manufacturer, found that I was supposed to get them with the welder.
Now promised to have them delivered by yesterday, still waiting.
You would think the would check the box!
Well worth the money
Price,service,delivery all outstanding.Have used the Mig wire and it performs as expected, would not hesitate to purchase again or recommend to others.I expect that with further use the present standard of the wire will not change.
Great product just what i wanted perfect
Great service only problem was listed as free delivery but to check out i had to pay a delivery charge. I understand very heavy product and expect to pay freight .Just don't advertise as free delivery.
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