GIO Car Insurance

GIO Car Insurance

 Verifiedgio.com.au
GIO Car Insurance
1.9

359 reviews

PositivevsNegative
21% · 74276 · 77%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
1.9
Customer Service
1.7
Timeliness
1.7
Job Satisfaction
1.7
Transparency
1.7

Reviews

359 reviews
Captain Crook
Captain CrookBallarat4 posts
  Comprehensive

Asleep at the wheel

My loyalty to GIO has come to an end! A truly dysfunctional and shambolic customer service experience whether it's over the phone or online. Show details
Mani K.
Mani K.Sydney Surrounds, NSW2 posts
  Platinum Comprehensive

Pathetic company

Absolutely disgusting customer service. Don’t give a crap about their customer. If you ask a question have no answer. Ask the call recording number have no answer. Show details
Colin
Colin
  Comprehensive

Worst Insurance company I have ever had to deal with

My car was damaged by a tree falling directly on the road in front of me while driving. I went with GIO's preferred repairer (Capital Smart), it took them over two weeks to have my car assessed. It was then with the first repairer for two weeks and they did nothing. They moved it on to a second repairer and again it spent two weeks with them and they didn't touch the car. I have been without a car for 5 weeks as I didn't include a rental in my insurance. I rang GIO to complain several times who said they'd get back to me twice and never did and overall they have been very unhelpful (thank you Jay and Lincoln for your false promises). Their service has been terrible and I wouldn't recommend them. Stay away from them it isn't worth it. Show details
PeterG
PeterG6 posts
  Comprehensive
stellaStella p
stellaStella p9 posts
  Comprehensive

DONT BOTHER

My car was in a crash 3 weeks ago it has taken countless calls and my car is sitting at a wreckers which I found out they sell for parts so they established it was probably a write off at the time of towing they were happy to take my excess payment but a stfu to actually tell me it's a write off while they hold money and time and delay the payout as much as possible disgusting I'll never insure my car with them again lets see how long it will take shall we Show details
Macka
MackaKaleen 2617, ACT2 posts
  Comprehensive

The worst customer service in 40 years

The customer service levels and over 60 minute wait times on calls have been enough for us to review all our policies and change insurance on our other car policy.
2 months to get the car in for assessment following a tree falling on it
One month with the assessor’s before it was written off
Car hire stopped after 3 weeks ( which was apparently wrong on there part but no recompense for the problems this created)
Confirmation of the write off not made till one week after it was written off
Payment for the write off ( bounced back ) their words and only actioned after phone call
200 plus minutes on the phone mostly to very polite but ultimately unhelpful call staff in the Philippines.
We voted with our feet and our house policies will follow. Show details
dhi2224
dhi2224Sydney, NSW11 posts
  Comprehensive

Philippines Call Centre

Their call centre has moved to the Philippines. They ask everything 3 times and then have no idea about their products or services. It's laughable.
Their premiums having increased astronomically I was told due to floods my premium increased. My property is at HILL TOP.
And why do they need to know my vehicle type and if I have drivers inder 25 before I can submit a review?
I guess most people give up half way through. Show details
Value for Money
Job Satisfaction
Davosnr
Davosnr15 posts
  Verified Comprehensive
Kilby Mark R.
Kilby Mark R.Sydney, NSW
  Comprehensive

ZERO star customer service/claim process

A Minor bingle in January has become a 4 month saga thanks to GIO. Having been hit by someone parking a car i thought the minor damage could be quickly repaired. What a fool I am.
After 4 months, and many hour long calls to GIOs useless customer support number I am still yet to have an appointment time, let alone actually have the damage repaired. The staff promise the world and deliver nothing (We cant make an appt now, but will call you back).
I dont think my repair will ever take place - but GIO are happy to take the thousands of dollars i pay annually ... Thankfully renewal is now due - bye bye GIO :-( Show details
Hasan K.
Hasan K.Sydney, NSW2 posts
  Fire, Theft and Third Party Property Damage

Worst experience ever with Gio

Worst claim process ever ! Worst call waiting customer service last call took 1:49 minutes to be attended ! Accident occurred on beginning of March and we are in May and I have not received my settlement.
Call centre representative not well trained providing customer with misleading information . Show details
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Vadim S.
Vadim S.Greater Melbourne (Inner), VIC
  Comprehensive

Terrible claim process

terrible process for claim related to a Tesla, assigned repairer was not sure if they can repair Tesla, when I got a quote from a Tesla approved repairer, to get that option approved became a real nightmare with multiple phone calls and wait times Show details
Jim
JimGreater Melbourne (Inner), VIC4 posts
  Comprehensive

ZERO STARS for the worst insurance company

ZERO STARS for the worst insurance company l've ever encountered in over 45 years.
Not at fault claim, provided the other drivers details including them admitting to being at fault.....yet GIO is taking forever to even look at it. Atrocious Show details
sway2dmusic
sway2dmusicCanberra Central 2601, ACT2 posts
  Comprehensive

GIO unlawfully retaining my money

Bought and cancelled GIO comprehensive car insurance on the same day. GIO have 2 week cooling off period yet GIO are refusing to provide a refund of the significant amount. It'd been 2 weeks of sending emails amd phone calls. Not received any responses to my emails. My emails have been ignored.
I will never buy anything from them again. Changing my superannuation as they own Suncorp too. Sharing experience with everyone I know so they don't also get ripped off Show details
Hydrangea G.
Hydrangea G.2 posts
  Comprehensive

Insurance up 57% - GIO reprehensible behaviour toward their customers

They deserve jail these disgraceful insurance rorters
my car GIO Comrehensive Insurance - up 57% and the staff cannot give me a decent reason other than there was an error for the last 2 years - that was it, nothing in an email to apologise or offer a similar price...mind you I called them same time last year about putting price up and nothing was mentioned about an error then...THEY JUST SAY ANYTHING TO PUT PRICES UP...reprehensible behaviour toward their customers whilst spruiking "great customer service" dribble...I could feel the eyeroll of the agent taking my call also... Show details
Mawiia
MawiiaSydney, NSW16 posts
  Comprehensive

No customer service

Disgusting customer service. Wait times are over 30 minutes and then the call is answered by an overseas call centre that do not understand what you are saying.
Customer service agents saying that they won't be threatened when we advise we are moving from GIO.
No assistance in trying to prove the other party at fault.
All insurances for two households moved to other insurers. Show details
Value for Money

Questions & Answers

Melissa
Melissa · Car Insurance

Is anyone getting reminder emails from GIO Aasking you to follow up on your quote? I took up a policy with GIO weeks ago and they been contacting me weekly to retrieve my quote, im becoming concerned now that maybe they don’t have me in their system as a policy holder even though they took out more than $500 the day I joined.

robert i.
robert i.  

I wouldn't worry about it. If you did a quote online and for some reason had to start again it probably saved the first attempt and that is what the bot is on about.

Melissa
Melissa  

Yeah I thought of that but all my quotes were done in Sept and I took up my policy with GIO 4 weeks ago, and I didn't think the lag time for quotes would still be coming after I took out a policy. Thanks

Roy P.
Roy P. · Car Insurance

What's the individual cost of windscreen and rental car cover

Maria P.
Maria P. · Car Insurance

why will no one from GIO return calls ? and why does it take so long to get through. I have called some 7 times, been on hold for over an hour and sent an email complaint. STILL NOTHING!! But apparently they understand that our time is valuable !!!!!

sophie
sophie  
See all GIO Car Insurance questions

Details

Compare all GIO Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents, Life and TravelBusiness, Home and Contents, Life and TravelBusiness, Home and Contents, Life and TravelBusiness, Home and Contents, Life and Travel
Coverage TypeComprehensiveCompulsory Third Party (CTP Green Slip)ComprehensiveThird Party, Fire and Theft
UnderwriterAAIAAIAAIAAI
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraNot OfferedOptional ExtraNot Offered
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot OfferedZero Excess IncludedNot Offered
Choice of RepairerAllowedNot ApplicableAllowedAllowed
After Accident Care
Hire Car after an Incident

Not Applicable

Emergency Transport & AccommodationIncluded up to a total of $1,000Not ApplicableIncluded up to a total of $1,000Included up to a total of $1,000
Towing Costs IncludedNot ApplicableIncludedIncluded
Hire Car after a No Fault Accident

After an incident covered by your policy where your car is damaged and:

-cannot be safely driven or is in for repairs; and

-you or the driver of your car were not at fault for (that is, did not cause or contribute to) the incident (you may be able to show this by a police report, statement from a witness, photographs taken at the scene); and

-you have provided the name and address of the person at fault and the registration number of their vehicle;

Not Applicable

Not Included

After an incident covered by your policy where your car is damaged and:

-cannot be safely driven or is in for repairs; and

-you or the driver of your car were not at fault for (that is, did not cause or contribute to) the incident (you may be able to show this by a police report, statement from a witness, photographs taken at the scene); and

-you have provided the name and address of the person at fault and the registration number of their vehicle;

Essential / Emergency RepairsIncluded up to $1,000Not ApplicableIncluded up to $1,000Included up to $1,000
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot ApplicableNot OfferedNot Offered
Hire Car after Theft

Included up to 21 days. The cover stops before the 21 day limit when:

-your car is returned undamaged;

-we repair your car and return it to you;

-we settle your claim.

Not Applicable

Unlimited hire car with GIO Platinum

Included up to 21 days. The cover stops before the 21 day limit when:

-your car is returned undamaged;

-we repair your car and return it to you;

-we settle your claim.

Lock and Key ReplacementNot IncludedNot ApplicableNot IncludedNot Included
Transit Cover Not IncludedNot ApplicableNot IncludedNot Included
Trailer & Caravan CoverIncludedNot ApplicableIncludedNot Included
Child Safety Seats and PramsIncluded up to a total of $750 per itemNot ApplicableIncluded up to a total of $750 per itemIncluded up to a total of $750 per item
New-for-old Car Replacement

Earlier of 2 years

Not Applicable

Earlier of 2 years

Not Included

Personal Property CoverIncluded up to $1,000Not ApplicableIncluded up to $1,000Included up to $1,000
Uninsured Motorist Benefit Not ApplicableNot ApplicableNot IncludedIncluded up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot ApplicableIncludedNot Included
FireIncludedNot ApplicableIncludedIncluded
CollisionIncludedNot ApplicableIncludedNot Included
Natural EventsIncludedNot ApplicableIncludedNot Included
Theft or Attempted TheftIncludedNot ApplicableIncludedIncluded
Visit official website

Contact info for GIO Car Insurance

  • ABN: 48005297807

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