Avoid GIO like Corona virus.
Been with them for 12 months. At renewal price went up by (from 1450 to 1650) 18% but at the same time reduced value of vehicle by around 25%. No claim either.
Insurance buyers beware
Have been insured with Suncorp for 3 years through GIO - car was recently in a minor accident and had to be towed to repairers - firstly I was told it was going to be written off and to come empty the car out and then 2 days later I was told they wont be writing it off but they cant repair it either - so they offered a cash setlement which is half what the agreed value is and I was told to come get the car (which wont start and had to be towed) and that they will no longer insure the car as it now has pre existing damage.... they then said they...can tow the car and dump it out the front of my house. Happy to take my excess with no refund. Talked to the complaints department who told me its in all their policies that they can offer cash settlements instead of writing vehicles off when they cant repair them - how is that legal and what is insurance for if they don't repair or write it off? No point having insurance if you aren't covered.
No Such Thing As Loyality
Have been with GIO for about 13 yrs and haven`t had any problems replaced the windscreen in early January no worries only had 2 claims in the whole time. Got my renewal policy and fair dinkum it has gone up 18.1%, my monthly payment is $59.25 atm and the yearly cost is $720.13 next month it goes up to $70.27 monthly and the yearly cost will be $850.30.
I rang them and to cut a long story short I told them I had got a couple of other quotes one was $53.64 the other $50.56 a month they came back to me and said they wouldn`t be able to match them...
the latest information on my claim with gio claim#m057139406 rego cm92sv
I am disgusted with the treatment I have endured over the last 2 months in relation to my claim. My claim was rejected and then it has been reviewed by [name removed] at assessment team at GIO who rang me yesterday to basically say that my engine blow up was a internal crack in the engine prior which was the initial finding, saying there was no impact on the engine and in turn I said yes because the accident put a hole in my radiator and with no water in the radiator of course the engine will blow up, you don't need and impact on the engine whe...n there is a whole in the radiator. He conceded there was a hole in the radiator so why am I finding myself depressed with anxiety and not able to work today due to GIO not coming to the party and ether fixing my car or paying me out for this damage. I repeat I have been with GIO for 30yrs invested $60'000 plus for the reassurance of an event which may occur. Well it has occurred and I am been treated poorly and I am losing work due the stress of this claim. i repeat a week before my accident I got my car serviced and m,y mechanic said my car and engine was in perfect condition, an d then my accident happened cracking my bumper bar, bending my chassis, braking a blade from my fan which in turn put a whole in my radiator which leaked of water, no water of course the engine will blow up so please tell me why is this not common sense to GIO and why im being treated like crap.
Dead root staff and their process Completely Disgraceful
My car got written off since last two and no one approached me yet, I tried to call them three times and everytime was advised that department takes around 40 minutes to take call, I said i am waiting and 2.5 hours it past 08 pm and they said its now not operating hour please call tomorrow.
same story of yesterday
- Car Insurance - Comprehensive
- Verified customer
Would not recommend to anyone
Put claim in on 18/12/2019, smash repairers sent in quote 20/12/2019, on line assessor was booked to approve quote 24/12/2019 they reckoned they didn’t receive quote but it was sent as the repairer got a email to say it would be looked at on the 24/01/2020 no I didn’t make a mistake on the dates [name removed] definitely said Christmas Eve. No communication from GIO. Cannot understand Offshore person on phone except for “sorry about that”which was said a number of times. After lengthy phone call still no closer to get my car repaired. Will be changing companies as soon as this is over.
Hopeless windscreen claim
Had a cracked screen so bad had to be replaced, went to local GIO office told i had to go through O'Brian glass, contacted them took a day they called me back to make a booking stating i would get $50 off if i paid over the phone now, wanted $675 total, asked for my location, Goulburn said they have no fitting station and would have to go to Fyshwick ACT and they would need it all day, told them it was inconvenient, whatvwould you do in Fyshwick all day with no car? told that is the only way. Again went back to GIO told them the situation again...informed O'Brien Glass have to fit it, i then asked if the screen fitter just across the road could fit it, said no, i then informed them of restrictive trade practices, i obtained a quote from the local one which was $420, advised GIO they then informed me i would have to claim on line, did that after a dozen frustrating attempts, then the next day received another call from O'Brien Glass asking me to book in for fitting, told them the story, then went back to GIO told would have to make a general claim if O'Brian dont fit it, they then agreed i could have it fitted by another fitter and would have to be a general claim, had it fitted, then had to make a general claim whichnit would not accept, back to GIO o make claim refused telling me to try again on general claim then send them the claim number, did that then next day another call,from O'Brian Glass asking to book it in, told them to f off, getting sick of it now after 3 weeks, eventually they accepted the claim, still have not recieved the money, I saved them $250 for Gods sake, hopeless with claims.
Death is not an extenuating circumstance.
The title is not a direct quote from the GIO rep, but its the gist of it. My cousin Andrew died two days after his rego was due, and by virtue of him being only 38 years old the coroner insisted on holding his body until an autopsy was performed. Nearly three weeks later he was released with the death certificate and we could transfer the rego, but unfortunately the 21 day deadline for 6 months rego had passed.
Between our grief, the funeral, and dealing with the rest of his affairs we just wanted to register the vehicle so we could sell it, ...and not throw money away on a full year of registration A quick call to Service NSW was promising: the 21 day deadline could be waved due to extenuating circumstances, but only if the CTP insurer agreed. After an immediate call to GIO on the Friday, then another at 9am Monday morning as the relevant team was not present, the chipper rep commiserated with me on my loss. After a brief stint on hold while she contacted the operations team, she returned significantly more subdued: our situation did not meet the requirements for extenuating circumstances. I tried to probe for what would meet if (if not death and a coronial investigation!) but no answer was forthcoming and I was left staring at my phone with tears in my eyes and no answers. So to whomever at GIO decided that death was NOT an extenuating circumstance I say this: I hope that you never have to deal with a situation like ours, because nobody deserves bureaucracy interfering with their grief.
Over 2 months without a car and still waiting for Gio! Always been with them but never again, first claim and always paid on time!! Worst Customer service i have ever experienced!!
A dramatic incident happened with my car and its the first time I have ever had to make an insurance claim, gio made it so easy and they were very helpful throughout the whole process. Within a week my car was removed and assessed, and the next week my claim was settled. It all took 2 weeks and Im very happy and thankful for there rapid response. There customer service is beyond amazing, and they were very sensitive but professional with my situation. I will continue to be a loyal gio customer! Thanks again :)
Worst service ever
I have comprehensive insurance from last 4 years, i never come across their service before but this time, i had an major accident. I was nearly die and they won't give a damn about that. I understand that they have to investigate and then take the decision which is fair enough but it's being more than a month, they were investigating and now they come to conclusion that it might happen intentionally.
I just wanted to ask one thing, did any one of their consultant check the car. I don't think so. If they do then they might not say that.
Highly dissatisfied and i never recommended anyone for their service and they have
No loyalty towards customer.
Waste tons of time.
No Outcome at all.
Just charging money.
THEY RIP YOU OFF
Paid taxi greenslip $3,028.74 then 4 months later letter arrived saying we owed another $2606.96 otherwise they would contact RMS and cancel our rego. We paid but quite a few other taxi drivers got the same letter and ignored it. Funny how GIO wrote off the second request for payment for those drivers. I wish another company did greenslips for taxis. Greatest rip off ever.
Want to hear a million answering machine options, then ads, then 15 minutes wait (ads). Call GIO
Shocking customer service. I wanted to go with them but oh my goodness. I gave up before l even started. Just to talk to something which l never did took more than 15minutes so l called another provider instead.
You always pay an excess even when you aren't at fault
I've been a customer for years and when I finally needed to actually make a claim for damage while the car was parked, I was told I'd pay the excess. They refused to proceed with the claim without charging my credit card first.
Refused to insure road worthy car with minimal aesthetic damage
Title. Refused to insure road worthy car with minimal aesthetic damage on the passenger side door. They said they would not insure a car with anything other than wear and tear damage. Called RAC and they had no problem whatsoever. Extremely disappointed with this service that we had on a different car for more than five years.
Right of repairer with GIO does not exist
I thought it was a good policy until it was time to use it. I lodged a claim about 2 months ago and the vehicle is still sitting at the assessment centre unrepaired. I had it quoted by my repairer the day after the accident but GIO demanded it be towed to their assessment centre where it has sat for 2 months. It took them 5 weeks to get their quote done. I have been with GIO for 30 years and even though the at fault party has admitted liability GIO still want to use a low quality repairer who have half the google rating as my repairer because t...hey are a cheaper quote. I will tell anybody that I can not to use them as their rights are only there if GIO agrees to them. The policy states you have right of repairer "but only if they agree to that repairer" so it means nothing.
they advertise on there website choose your own repairer but it’s a load of crap they are dodgy and dishonest
Worst insurance company to deal with don’t believe anything they say. They just past you on to one department and tell what you want to hear then pass you on again.
This has taken 8 weeks and still not resolved, the worst thing is I’m not at fault driver I should have gone with the 3rd party insurance company they told me it’s easier to go with them, what a load of crap 3 different complaint departments without been resolved
They are great at apologies and blaming other departments, always read the fine print no wonder they have so many bad reviews
Care factor BIG ZERO
Called to talk about the renewal of my car insurance policy, where my premium increased while the vehicle value decreased with no claims done. Consultant arrogant and condescending, just brushed me off. I advised that with that kind of service I will not be renewing. They did not care in the least. Haven't even tried to work out a better offer. Will never return to GIO.
Very impressed thank you GIO
I called to change my mailing address for my car insurance, the lady on the phone backdated it as far as she could and adadvised i can email a copy of proof of settlement to have it backdated further. This is 7 months worth so very significant. I appreciate it and easy to deal with. Thank you!
These guys are slippery "Choice of repairer” listed as a benefit to you means THEIR choice!
When I purchased the policy I bought the platinum cover for a prestige vehicle and was told I had choice of repairer.
My husband has just had a bad smash and we wanted it towed to our repairer.
GIO now says no way this actually means THEY get to choose the repairer!
How can it be listed as benefit to us if this is the case?!
Of course the fine print supports what they say but this is straight out misrepresentation I intend to complain to the Ombudsman.
Questions & Answers
Can you add another vehicle to roadside assist or does it cost extra?
I just bought a car and I’m in the process of transferring the car into my name but until i get that done I need to get a road worthy done so I’ve purchased a permit to get to my mechanic etc so I need to know that if an accident occurs will I be covered
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