Want to hear a million answering machine options, then ads, then 15 minutes wait (ads). Call GIO
Shocking customer service. I wanted to go with them but oh my goodness. I gave up before l even started. Just to talk to something which l never did took more than 15minutes so l called another provider instead.
You always pay an excess even when you aren't at fault
I've been a customer for years and when I finally needed to actually make a claim for damage while the car was parked, I was told I'd pay the excess. They refused to proceed with the claim without charging my credit card first.
Refused to insure road worthy car with minimal aesthetic damage
Title. Refused to insure road worthy car with minimal aesthetic damage on the passenger side door. They said they would not insure a car with anything other than wear and tear damage. Called RAC and they had no problem whatsoever. Extremely disappointed with this service that we had on a different car for more than five years.
Right of repairer with GIO does not exist
I thought it was a good policy until it was time to use it. I lodged a claim about 2 months ago and the vehicle is still sitting at the assessment centre unrepaired. I had it quoted by my repairer the day after the accident but GIO demanded it be towed to their assessment centre where it has sat for 2 months. It took them 5 weeks to get their quote done. I have been with GIO for 30 years and even though the at fault party has admitted liability GIO still want to use a low quality repairer who have half the google rating as my repairer because t...hey are a cheaper quote. I will tell anybody that I can not to use them as their rights are only there if GIO agrees to them. The policy states you have right of repairer "but only if they agree to that repairer" so it means nothing.
they advertise on there website choose your own repairer but it’s a load of crap they are dodgy and dishonest
Worst insurance company to deal with don’t believe anything they say. They just past you on to one department and tell what you want to hear then pass you on again.
This has taken 8 weeks and still not resolved, the worst thing is I’m not at fault driver I should have gone with the 3rd party insurance company they told me it’s easier to go with them, what a load of crap 3 different complaint departments without been resolved
They are great at apologies and blaming other departments, always read the fine print no wonder they have so many bad reviews
Care factor BIG ZERO
Called to talk about the renewal of my car insurance policy, where my premium increased while the vehicle value decreased with no claims done. Consultant arrogant and condescending, just brushed me off. I advised that with that kind of service I will not be renewing. They did not care in the least. Haven't even tried to work out a better offer. Will never return to GIO.
Very impressed thank you GIO
I called to change my mailing address for my car insurance, the lady on the phone backdated it as far as she could and adadvised i can email a copy of proof of settlement to have it backdated further. This is 7 months worth so very significant. I appreciate it and easy to deal with. Thank you!
These guys are slippery "Choice of repairer” listed as a benefit to you means THEIR choice!
When I purchased the policy I bought the platinum cover for a prestige vehicle and was told I had choice of repairer.
My husband has just had a bad smash and we wanted it towed to our repairer.
GIO now says no way this actually means THEY get to choose the repairer!
How can it be listed as benefit to us if this is the case?!
Of course the fine print supports what they say but this is straight out misrepresentation I intend to complain to the Ombudsman.
GIO policy increase
Policy has increased by $10 per month with no explanation,I am assuming its over a claim from last year but not 100% on this.I have been with GIO for 16 years and have found them to be efficient and have they gone beyond with insuring my claim went thru.
Our insurance increased by 28%
Our insurance increased by 28% from last years to this years. After calling them they had no explanation and where happy for us to leave. From $1600 per year to $2000 per year. We made no claims. How do they justify that?
Unacceptable premium increase
Renewal stated "change on last year (plus) 18.5%". Rang GIO who stated that previous 2 year I'd been given a discount so this years renewal must be increased. The price was then dropped by $38. Is this anyway to treat an existing customer? Will not use GIO again.
Better off not having the “roadside assistance”
I called the GIO roadside assistance to get my car’s battery checked and get it replaced. Apparently you have to be stranded in middle of nowhere to get them to come and “help” you.
They won’t give you a price as how much a better would cost etc. Not helpful
Worst customer experience
I took out my car insurance with GIO as it gave me the choice of my smash repairer. Having made a claim GIO now tells me it will take a month for one of their assessors to review the quote. The then say if I take it to their smash repairer 40km from where I live that they can fix it quicker, their process is to make it difficult for the customer too use their own smash repairer as per the policy conditions. People watch out as they will delay the process and still ask for the excess paid up front even though they haven't approved the fixing of the car.
Rude and disgraceful calling
The car incident was handling by GIO and the person who handled my case called me and very rude on the phone. They even make a false assumption to told me that if I cannot prove it wasn't my fault, then it was my fault in the car incident. This actually makes no sense as everything in legal should have evidence to prove not the other way.
Put unleaded into diesel car by mistake, was an "accident", guess what, 2 weeks till they told me not covered,
same thing happened to me last year with Landcruiser, RACV paid for repairs no questions asked.
Do not use this insurance company, I should have read all the reviews before signing up for full comprehensive cover.
Unethical practices at GIO
GIO insurance tries to force customers to use their "approved" panelbeaters who are no more qualified than anyone else but just prepared to accept a lower payment. They tried to get me to use one but I refused and rather took my car to BelAir at Gladesville - a longstanding business with a fantastic reputation AND a choice of courtesy cars !
Had I accepted the GIO panelbeater I would then have also had to hire a car (again GIO tried to shunt me towards their own choice of Hertz with a 10% discount).
My BelAir panelbeater sent my quote to GIO a...
A bunch of sharks !!!
I have been involved in a serious pile up involving 4 car and a truck, my car has been written off and I don't know which car hit me. I supplied the insurance company with the Police Report number, as the Police wouldn't give me any other details. Now the insurance is charging me $650.00 excess although the accident wasn't clearly my fault. Absolutely disgusting, I have been with them for years, but after this, I'll be looking elsewhere.
- Verified customer
So fa so good
One of the cheaper insurances on the market for p platers and very easy to set up. I haven't lodged a claim yet however been with them for 2 years.
Got in a car accident that was my fault. Called GIO made a claim and they got me into their repairer pretty fast I took my car in the following week. I got told because my car is drivable and parts can come in very quickly it will take 4 business days so I can have my car by the weekend.
The next day I get a call my car is being taken to another repairer and I will get an update within 24 hours. Never got a call from anyone instead I have been chasing GIO up every second day and getting different responses and different answers from everyone. ...
I’ve had all my insurances with this mob for years,had my harley stolen on the start of the month of January,reported to police,have a complaint number all details and excess payment made to insurance company.Received a call from gio investigator telling me I have to supply bank statements for two months,telephone records for period before n after theft,five year driving record,purchase documents of the bike,pictures of bike and the key to the bike and anything else they need and still they are taking payments out for the bike even though I hav...e put the claim in,they state claims are settled in 14 days what a damn joke,quick to take your money but when it comes to paying you out it’s a whole new ball game.Your made to feel like a criminal,I will never insure with them ever again and will be taking all my business elsewhere from now on and I’ll be warning people not to insure with these money grabbing fools.Absolutely disgusted.
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Questions & Answers
It looks like you guys are in the habit of telling customers one thing then doing something it’s shame a company of that size has gone that way. I will never take insurance from Gio or any of there companies and I will tell everyone as I’m a car dealer and plenty of customer ask me for my option you have lost my business and my family’s and anybody I can tell
Why would I need to pay an extra $175.01 for green slip. That is definitely not my fault, it is your responsibility to provide customers with a correct amount to pay. You can’t say pay $580 by the due date and after couple of weeks send them a letter saying that you need to pay extra money. If I knew I had to pay that much extra, I would have chosen another substitute (there are heaps of companies out there). This is horrible!!
Any advice as to who I can complain about that?
My friend s had their car written off not their fault .After two weeks they were told by two people working for you that they would be getting a brand new car the same as their old one .Two weeks later been told no that want happen .The car is under two yrs old but not an xdemo it is up to you people to have your facts right that is not good enough
|Category||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance|
|Contact Number||13 10 10||13 10 10||13 10 10||13 10 10||13 10 10|
|Other Insurance Types Offered||Business, Home and Contents, Life and Travel||Business, Home and Contents, Life and Travel||Business, Home and Contents, Life and Travel||Business, Home and Contents, Life and Travel||Business, Home and Contents, Life and Travel|
|Coverage Type||Comprehensive||Comprehensive||Third Party, Fire and Theft||Third Party Property Damage||Compulsory Third Party (CTP Green Slip)|
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