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We recently completed our build with GJ Gardner Homes Pakenham, and we couldn't be happier with the experience. Adam and the entire team made the whole journey incredibly easy from start to finish. Their communication, professionalism, and attention to detail gave us confidence throughout the process. The final result exceeded our expectations,… Read more
and we are absolutely thrilled with our new home. Any questions or concerns were handled promptly, and the team genuinely cared about delivering a quality outcome. We highly recommend GJ Gardner Homes Pakenham to anyone looking to build. Thank you, Adam and the team, for making our dream home a reality!
I had an amazing experience building with G.J. Gardner Homes Pakenham. From start to finish, the team was attentive to my every need and made the entire process smooth and enjoyable. The quality and workmanship are second to none — every detail of my new home is exceptional. What really impressed me was that the standard inclusions felt like… Read more · 1
upgrades, and there were no hidden surprises — they were transparent about pricing the whole way through. I truly feel like I got outstanding value for money, and I now have an amazing home that I’m proud to call my own.
Highly recommend the team at G.J. Gardner Homes Pakenham to anyone looking to build a high-quality home with genuine, professional friendly people!
Building Our Dream Home in Pakenham with G.J. Gardner – Simply Outstanding! We recently completed our new home build with G.J. Gardner Homes Pakenham, and the experience has been nothing short of amazing! From start to finish, the team went above and beyond to make sure every detail matched our vision – and the final result is everything we hoped… Read more · 1
for and more.
What impressed us the most was the level of professionalism and transparency throughout the entire process. The Pakenham team truly took the time to understand our needs and offered expert advice to help bring our ideas to life. Whether it was modifying the floor plan to better suit our family, choosing quality finishes, or sticking to our budget, nothing ever felt like too much trouble.
The communication was outstanding – clear, timely, and always helpful. We especially loved the project updates, which kept us in the loop without the stress. Their online tools made it easy to track progress and communicate with the team.
As for the build quality – it’s exceptional. Every inch of our new home feels solid, well-crafted, and beautifully finished. You can truly see the pride that the G.J. Gardner Pakenham team – especially Adam and Owen – take in their work. Their attention to detail, professionalism, and genuine care made all the difference. We've already received so many compliments from friends and family, and we’re incredibly proud to call this house our home.
We’re so glad we chose G.J. Gardner Homes Pakenham – they delivered on every promise and made what could have been a daunting process into something smooth and exciting. If you're considering building in the Pakenham area, don't look any further – this is the team you want on your side.
Highly recommended – 10/10 experience!
ABANDONED By G.J Gardner Homes – My wife and I, first time home buyers and have experienced nothing but disappointment with our build. Our building experience at no point has been enjoyable. Made only worse by the "builder" who somehow held a GJ franchise for several years. What he lacks in actual building he makes up in excuses, lies and a lack of care. Our timeline of our… Read more
build is below. It is embarrassing. Contracts signed 20/11/2019 Slab Claim 1/09/2020 Frame Claim 25/09/2020 Lock Up 08/02/2021 Fixing stage 15/06/2021 Completion Date ???????
Fortunately for any prospective GJ customers our builder was removed from the Pakenham franchise in late 2021. However this has left us with even less (none) support from the GJ Vic State office. Even while in communication with them we found out about this removal from a future neighbour and seek, where the franchise was listed for sale online. Only several weeks after did we receive formal notification.
We are now 13 months over the 13 month contracted build period. This fact has not even been acknowledged by our builder.
Due to our families previous experience with GJ Gardner we believed we were in good hands. Unfortunately not.
-Update as of 10/09/2022 - we've now attempted multiple times to speak with the National Head office via email and left multiple call back requests with no response. Good to see the lack of care our builder has shown us runs all the way to the top.
Worst Experience – Home was delayed from the start. Builder [Name Removed] constantly made excuses as to why the delays were occurring. Mistakes made due to lax oversight of construction. Home was massively delayed by time of handover . Defect list supplied after 3 months and most items still have not been attended to after 6 months Client service non existent. Show details
A Vara – I just came across this ad on Seek. If your Pakenham franchise is for sale now what would happen to us? Would he start? I never expected a reputed builder like you do this to a consumer. https://www.seekbusiness.com.au/business-listing/a-unique-opportunity-to-purchase-rights-to-g-j-gardner-homes-pakenham-area/584428 We signed the contract on… Read more
the 14th of December 2020 and the contract states the builder has to obtain the building permit within 100days but it will be over 300days now( the contract does not say business days). We have already paid our 10% deposit early 2021 we haven’t received the building permit yet. When we signed contract they’re very sweet and now they get grumpy with us and not answering phone calls ,emails.Even I escalated higher -up but no one’s responding.
Hi A VA, We're sorry to hear that your… Read more (+3 replies)
Absolutely embarrassing - The level of incompetence is astonishing! – We are currently at the tail end of our build and unfortunately it has been a less than pleasant experience. 1. False promises, right from day #1 2. Poor communications throughout 3. Lack of transparency with the build process and timelines 4. Inconsistency with trades - Turn up for a day or two then site is stagnant for a week or weeks in some… Read more
cases 5. Less than impressed with OHS and site cleanliness 6. Plans riddled with error that should have been picked up at the start and set back to drafting 7. HIA contract used, does not protect the consumer enough 8. Website project tracker has not been updated since Dec'18 9. Build is well over the contract date 10. Inability to manage multiple trades simultaneously to speed up build 11. Spoke to Vic Head Office and had what was a confidential discussion about our concerns, only for this to go back to the builder - and really made no difference to their performance. 12. Poor supervision of trades, to ensure a high standard right from the start and all works carried out in a tradesman like manner 13. Not once have they taken ownership of their poor performance - It's always someone else's fault, including internal GJ Gardners' so call "Systems/ Processes" 14. Continual lies throughout the build (Gunna do this/ gunna do that) - If you are going to lie, make sure you have a good memory.
Basically I don't know what the issues are: Poor project management? Cash flow issues? Drip feed their trades with payments? Use the cheapest trades possible, but then have to wait for them to turn up? And do an ordinary job! Don't have adequate volume of builds on the go to demand responsiveness from their trades. Absolutely no control in our opinion.
Or a combination of all of the above. All we know is we have a house that will eventually get there and look OK in the end, but the system is flawed and how this particular franchisee slipped though the screening process - I am amazed!
They are an embarrassment to the industry and are bringing the GJ Gardner brand down. #Most untrustworthy builder
Hi Katrina, We're sorry to hear that your… Read more (+2 replies)
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Hi Ard We're sorry to hear that your… Read more (+2 replies)