Glassons

Worst customer service - EVER! My daughter travelled 4 hours (return journey) to buy an item as our local store (1/2 hour away) was out of stock. The item was faulty - these things happen. It was the customer service manager "Nic" who was APPALLING. I sent photos of the garmet and she accused me of "bleaching" the item (without asking!!!) and then… Read more

told me to go to a store and see if they will refund it but, and to quote "but you won't get a refund because you bleached the item". I did NOT bleach the item. That response was disgusting!! No wonder these guys have a 2.5 rewiew rating. If it was based purely on customer service and not product, they would be out of business! You're a terrible terrible human being Nic

Hi Glassons I think that your shop should make a size 4 ladies because I know lots of people who struggle to fit into some of the 6 cloths because they are to big I also think you should bring back you vneak linin tops because they wore very pretty and whould be very popular again .

Love Glassons! I honestly can’t fault them—great prices and consistently stylish pieces. While not everything is top-tier quality, it’s definitely fair for what you pay. One little thing I wanted to mention: I recently came across the Crop Zip Sweat Jacket—super cute! But… no pockets? I was genuinely confused, haha. That’s kind of the whole charm… Read more

of a hoodie, right?

Maybe consider a re-release with pockets? I will volunteer to be the first to try it out! ;)

Excellent customer service / return policy (In Store) – My Daughter bought some shorts from the Highpoint store and they were too small when she got them home. I returned them to the store, hoping for an exchange but they didn't have the size she wanted. The lady processed the return and ordered the new ones to be shipped directly to my house, at no cost to me. Show details

Glassons obsessed – Half of my wardrobe is Glassons. Literally. They are my go to for everything. Their prices are excellent and the range of styles and colours they offer is amazing. Love their luxe lounge, supersoft and athleisure ranges. Awesome denim. In store returns make it super easy to try on at home. I’m really impressed with their outerwear too, the borg… Read more

utility jacket is so incredibly warm with YKK zips and I got it for $47.

Love their clearance prices, will be a Glassons gal for years to come!!!

Absolutely terrible. Their system stuffed up my order and I wasn’t allocated a tracking number. Then their automation sent out a request for a Google review. To make matters worse, if I hadn’t contacted them, I’d still be waiting. I asked for express shipping and they said this wasn’t possible due to their system submission. I was offered me 20% off if I cancelled my order & recorded again. More admin. Sort out your systems ffs. Show details

Poor lack of staff – I walked in with 3 staff members visible, not 1 of them greeted me , but 2 of them talking to friends about their weekend plans, did noy buy and wil not go back.. poor choice of staff and not welcoming Show details

Terrible change room system – When entering the change room, staff ask how many items you have and your name. Once in the change room they write your name on the front of the door for the world to see. This is uncalled for from a privacy point of view and unsafe from a personal security aspect. When probably 90% of the customers are young girls and women, having your name… Read more

shared to the world, so any creep can follow you and then strike up a conversation and pretend they know you is not ok. Your name has no bearing on impact on the process of trying the product on and whether you purchase. But, Could it impact the security and safety of your customers, absolutely. Totally appaled today when I saw this. Glassons eastland, do better!!! Until then girls, use John as your name.

Terrible Customer Service - won’t be back… – Terrible customer support from online ‘contact us’. Being from wa there are no stores to exchange items that were purchased in Melb. With the death of my mother, items not opened till Xmas time, the 30 day period had already expired and no understanding or attempt to assist with exchanging an item. Team Leader and Manager clearly need further… Read more

training to provide basic empathy and assist clients in finding a solution. I was made to feel like I was just a number and that they didn’t care at all. In fact my response was “sorry about that”. I wanted a solution to my problem but no one was interested in helping - my nearest store was 3000km away!! Very disappointed and won’t be back. Customer Service is EVERYTHING - sort your staff out Glassons.

Great experience – I went to the carindale store and purchased 3 pairs of denim shorts. Really nice cuts and I hadn't been able to find shorts that fit me anywhere ! Store assistants were helpful even though they were very busy....thanks to Glassons i got to end my hunt for shorts (which I hate doing) . Show details

Pants shrink to an unwearable length – Absolutely disgusted at the quality. Bought a pain of flares track suit pants a month ago. Had them taken up and then wore them. They were perfect! Washed them once and they’ve shrunk so much I can’t wear them. They now sit above my shins. I washed them as per the instructions. Obviously nothing can be done as I don’t have the receipt anymore. I’ll never shop here again, cheap imported stuff that’s just a waste of hard earned money. Show details

Absolutely rude service staff – Rude and obnoxious service staff. Very poor and unpleasant experience melb central Obviously not correctly trained or selected for customer service roles Unwelcoming and obnoxious with nothing to back it up Show details

Staff are rude & toxic – My daughter & I walked into this store today as she had a budget of $300 to spend for her b/day. When we first entered the store we said a happy "hello" to the 2 staff chatting with each other . Our friendly & polite greeting was reciprocated by silence & an absolutely filthy look up & down by both staff. We just walked out & won't ever return… Read more

to give you our business again. What the hell is wrong with your staff? Women don't need this kind of behaviour from other women. My daughter spent her money elsewhere. Do better; much, much better! Just vile and toxic.

Ultra soft tank top – I was appalled with the size of this top. It was a large and was a crop top. Such a hassle to return. I sent photo with ruler but that still wasn’t enough. I’m done. Inaccurate advertising. Disappointed ☹️ Poor customer service. Show details

Poor customer service – I took 2 shirts to the register to purchase and was told each item was priced higher than the sign on the shelf. I asked for this to be checked and the register operator contacted another shop assistant for a price check. Simultaneously, my sister went to take a photo of the shelf. The price check came back and stated that the shelf price was no… Read more

different from what the shirts scanned for, however, my sister came back from the aisle with photo evidence of the shelf price. No staff was in the aisle with her to visually check the price before claiming that the shelf and the item price were the same. The register operator claimed that they "don't price match" and that the sign was "their fault as it would've been needing to be changed", however, they did not even offer to honour the shelf price and told me that I could only have the items for the scanned price. Very poor customer service.

Bad service – Really disappointed, they said if it's don't fit I can have a refund voucher, and when I took it back girl said sorry it was a mistake( trannie staff) and can't do anything for you because it was a sale item. I won't take a chance if it was clear in the first place.

Sizing and customer service – I love shopping at glassons, been to a variety of glassons stores in my area, went into this shop and was shocked with the poor customer service. All walked past me without making eye contact and didn’t look very approachable. One girl gave me dirties as I was walking towards a change room, probably been a long day for her. Another thing was the… Read more

sizes were mostly limited to XS- M. I’m a S but the dress I was after only had XS, and a few S in another colour.

customer service – I love glassons clothes and everything, however the customer service is really bad. I remember when me( a woman of color) and my friends who are all African walk in and we're already getting dirty looks from the employees. That wasn't just it. The minute we walked in they were suddenly checking bags from customers that were leaving. When we were… Read more

walking around Glassons, the employees were following us as if we were stealing (I am highly against it because its sinful. (Lev. 19:13). “Thou shalt not defraud thy neighbor, neither rob him” . I just felt violated. When we walked out of the store, they stopped checking bags. Its not all of the employees that are like that but i've gotten racially profiled from 2 blond ones.

Price jacked after promition – BE AWARE BE AWARE PRICE JACKED AFTER BLACK FRIDAY PROMOTION 2022 black friday sale- price was increased before sale and the clothes were more costly after sale. The top i added in cart before sale was 14.99 and after sale starts it became 19.99 including 20% off. Very unprofessional and not trust worthy retailer. … Read more

https://www.glassons.com/p/traceable-double-zip-ribbed-knit-cardi-kc51978-tknt-valencia-red?utm_campaign=order-confirmation-cc-112022&utm_medium=Email&utm_source=Automated

Add some variety of sizes in your cup size in some of the wired tops – Don’t get me wrong, I love Glassons clothes but one thing that is a continuous battle with me and I also speak on behalf of all the other big busted babes as well, the cup sizes on the tops that have the wiring do not cater for any breast sizes over about a b cup regardless of how many sizes you go up. There are so many cute tops I’ve missed out… Read more

on because Glassons haven’t designed any cup sizes to fill more than half of my breasts to the allocated area they are supposed to be in. Please do something about this Glassons.

Stylish clothing but irritating sizing – Clothes are trendy and stylish. Staff at my local Glassons are extremely friendly which is great. BUT their clothes only go up to size 14 which is ridiculous, they also only get 1-2 size 12 or 14 items delivered to my local Glassons so they are always sold out in my size both in store and online. Makes you feel like they only want extremely skinny women or young teenagers wearing their clothing. Show details

Non inclusive sizing is bad for buisness – Just went to a local glassons store in Castle Towers and tried on a new black, floor length dress, the only size available was an M, and being a size 12 to 14, this should be my size, I am a mid size woman and a size M fits in many other clothes stores. It didn't even fit over my head. Not being all size inclusive is just a bad buisness tactic,… Read more

your not getting a wide customer range to wear or buy from your brand, so your losing profits as a result. Glassons designers and manufacturers should do better to be allsize inclusive. Did not bother to buy anything else because I doubted it would be in any other size other than a M or S or XS.

Stylish and reasonable – I am so glad to have found Glassons! Compared to other retailers, Glassons offers very cute, flattering, and wearable items at a great price point. I feel the value and quality are quite good (especially relative to the price). I LOVE that Glassons offers simpler and more FITTED and stylish clothing in a lot of solid colours (vs. the prints and… Read more

frilly, frou-frou, puffy, baggy styles of other retailers.). These are the kinds of clothes you see on Instagram influencers but they are still very wearable.

I love Glassons and hope they will expand their offerings in Australia, as it seems Australia gets a more narrow colour range than Glassons in other countries.

I have had problems with being treated like a potential shoplifter in their stores, so now I only shop Glassons online.

Quality must be crap - extreme shrinkage – Any time i buy stuff from glassons it shrinks. I follow wash instructions and wash clothes in cold water. I had a dress that was above knee shrink to a top… then a long dress that goes jst above ankle is now below knee… ridiculous. I get some shrinkage (like other brands) but this is freaking ridiculous and doesnt make usable after a wash… Show details

NZ Glassons - sort out your sizing! – Twice I have ordered online my usual size 8. Bought a pink crop cardigan was fine. Got the same one in black. Fitted more like a size 12 and was longer in length. Got a gingham baby doll top size 8 The sleeves are 10cm past my hands. And the top fits like size 12!. Manufactures mistake I guess. But I'm over wasting my money at Glassons. Also my… Read more

freind & I went to our local G and apon entering the changing room the assistant asked my freind her name. But not me ..like wth?. Weird right. Yep a kiwi having a winge about south island Glassons in NZ It's just as bad here aussies!

glassons dfo the girl always helps me so much and is so amazing at finding clothing I need – I’m so pleased by bronte and her constant customer service she helps me so much find what I need and doesn’t give up I always walk out happy because of her. She’s very quick I don’t need to waste time looking. Show details

Terrible customer service – My partner bought me swimwear from glassons in highpoint and was told he can take them back if they are the wrong size. We went in the next day to exchange them for a different size and they not only refused, but they were SO rude about it. The swimwear had not been worn at all - not even tried on, and the hygiene sticker was still attached. There are also multiple places on their website that say they can be returned in store. So frustrated. Show details

Need to figure out the f-ing sizing!! – The stores are good, trendy. But the jean sizing is so f-ing stupid. I am a size 12/14, have been for years. 1 being the biggest size isn't the nicest feeling, but I'm sadly used to that. Personally, most of my weight is distributed in my thighs. 2 Years ago I bought a pair of boot cut jeans in a size 14, the waist is absolutely massive, like a… Read more

couple fists massive, and the thighs are super tight, but it fit. Last year I bought a pair of wide-leg jeans in a size 12, because the boot cut no longer fit my thighs, depsite the other ones still fitting, and they fit nicely, they don't look wide leg on my closer to a flare, but I understand Im proportioned that way. Recently, I went back to try both the boot-cut which wouldn't even get over my thighs, and even more upsetting was I went back for the wide-leg jeans, 12 didn't fit despite the older ones still fitting and the 14 still didn't fit they were so ridiculously tight I could hardly zip them up, and they squashed any butt I have until it was completely gone not to mention the muffin top. For my bigger or curvy girls this store is not for us, all their jeans are for girls who are more rectangular (not that there is anything wrong with that shape), I'm just annoyed how poorly they cater for different shapes or sizes and only go up to a 14, as well as changing the sizing year after year to be less and less inclusive. Smh, fix your f-ing sizing.