3,090 reviews
This review isn’t for a product, it’s for the company itself. I have dealt with Global Shop Direct on several occasions but this time it was simply unprofessional/ no communication. I ordered $500.00 worth of items in mid May. After 3 weeks I contacted them to see where my items were. They told me there was a stock shortage, I mentioned that… Read more
communication would have been good. Was then told end of June. After a nightmare with the courier company and again no communication I finally received my items today-on the footpath after I told them to leave it in a certain place. I know that that’s the fault of the courier driver/company, is it stupidity or just laziness. At least I now have my delivery. Not happy!
Reviews with attachments
My copper bullet hose is leaking from the nozzle attachments at both ends Show reply
value for your money – good value for your money easy to use light weight makes the job easy as a senior citizen i am not as active as i use to be with the cost of living has got worse you need to watch every cost Show reply
Relaxation Overload – Wonderful product, would recommend this bed anytime. Darcy absolutely adores her new bed. So peaceful. The photos say it all. Size is perfect for her. Show details
Happy to fix,when problem – Speed out was a faulty product,but they have offered a refund So should all work out Show details
Color Doctor Bloodpressure Monitor – This blood pressure monitor is exactly what I ordered, it arrived in just 7 days. I used my $15 B'day voucher from Global Shop Direct. Thank you, very much appreciated. Show details
Still waiting for refund. Bought two new ones instead. Hose leaks
Ordered an Arctic Air Breeze Jet ($39.95+$9.95 postage) after I saw it on TV advertisement. The item arrived; the quality was kind of poor to my opinion. Cheap quality just like a plastic hand-held fan you can buy from the $2 shop. So, I requested for a return and refund. A week plus after the Aust Post acknowledge the parcel has been returned… Read more
to Global Shop Direct I had no response on the refund status (I had emailed), so I had to give them a call today. After I had spoken to the staff [Name Removed], she then advised i will receive my refund within 24-48 hours.
This shows the process or customer service is inefficient to me. Imagine I had not called about my refund, the case or money will still be sitting unattended. Disappointing service and quality of the product.
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Be ware of ordering, I purchased the neck massager and it was ripped on both seams, tried to get help with retuning it and getting a refund. I sent it back and never got my refund.
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Bought four(!) Copper hoses, three as gifts. Three started leaking and one fell apart. Contacted Global Direct about two of them sent photos and a video as they were under warranty. Never heard back from them. Will never buy anything from them again.
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I ordered a garden hose from a TV advert. The hose was faulty and would not stay on the hose end. The hose was also about half the length claimed. After going through the call centre return was initiated however I had to pay postage. This is unacceptable for faulty goods as the return was not for change of mind.
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Just got off the phone from theses scammers, are not going to replace hose as per 3 year warranty, typical big business scamming and getting away with it supported by the government. Absolute rude arrogant, degrading representative, not willing to listen. BEWARE PEOPLE THESE PEOPLE ARE BAD!!!
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Latest follow-ups
SCAM ALERT: Global Shop Direct reselling "thrashed" returns to 84-year-old pensioner Purchased , Eezybreezy Smartline with Laundry Basket from Global Shop Direct was not fit for purpose unstable fell over when I put a couple towels on it request a… Read more
full refund took 2 weeks to agree to give me a full refund My faulty Eezybreezy they shipped it to Christchurch to an elderly lady she is 84 I found out today when her son rung me and told me his mother received my faulty Eezybreezy it had my note that i wrote with my phone number order number and my address that was attached to the product in the box with the 5_ minute omelette maker that I packed in the box for a refund they didn't even take it out off box or the return label that was on the box and charge her $249.00 for my second-hand faulty product they are Scammers fraud need to be SHUT DOWN
Follow-up · [ On April 14th ] I rung Global Shop Direct talk to the manager at 7:30 p.m. she said she will get a Courier on Thursday to pick up the EzyBreezy and 5-minute omelette maker at my address at their cost and when its been inspected i will will get a full refund of $320 .00 on Monday got an email confirming a full refund from Global Shop Direct
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Do not buy from this company. We purchased a Copper Bullet Pocket Hose and a Delux 10 in 1 Sprayer, but the sprayer failed after a few months. I have contacted Global Shop Direct via email and through their website, and both times they failed to reply. Product quality is poor and do not expect any warranty to be honored by this company.
Follow-up · In follow-up to my previous posting and as a result of my review, Global Shop Direct did replace the Sprayer. When I spoke to them they had no reasoning for the lack of communication. Unfortunately though, about two months later the hose its self split and was not repairable/usable. I threw the whole lot in the trash. Poor quality items.
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Brought GreasePolice. Very excited to try it. Followed directions and low and behold IT DID NOT WORK!!! How can sell a product that does not work and get away with it? This is my second purchase from this company (the other being the hose that leaks). I WILL NOT BE SUCKED IN AGAIN.
Follow-up · The product does not do was it advertising says it will do. Not happy.
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Positive reviews
All communications I have had with this company have been easy, helpful and consistently efficient. I have no hesitation in recommending the company to all friends and family. Show 3 replies
had a problem with the Clever Chef. At first a little slow in response then they be ane extremely professional with their assistance. Definitely recommend to future purchasers. Show reply
Delivery of product was as promised and product was excellent and well packaged. My physical condition meant I was unable to use the product which was returned with a minimum of fuss excellent cooperation. Show reply
Negative reviews
I bought the Pocket Vac 2PK BUNDLE. I opened one of the two products and it wouldn’t pick up even dust. So I boxed it back up and on the same day I received it I tried to organise a return. They say on all their advertising there is no question refunds if unsatisfied. The operator I spoke to suggested to save myself the trouble of posting back… Read more
my parcel that I try to SELL my products!!!! I was shocked and totally disgusted that they wanted me to sell my faulty product to someone else. After insisting I wanted to return the items she gave in and organised the return. I had to pay the postage to add to my disgust. I will NEVER shop with them again and I would not recommend them to anyone
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Only giving 2 stars for the product 0 for customer service. I called up because I got a email saying that I needed to contact someone from a debt collector agency. Called up and the rep didn't speak clear English as had accent and I had trouble understanding and explained this. He then told me to listen. I responded by saying that is rude as I am… Read more
listening but can't understand you. Then he hung up. Wonderful customer service right there. I called back and spoke to someone else who informed me that I actually didn't even owe them money. What a waste of time.
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Bought a pocket hose copper head from Global Direct. Faulty after 12 months. They replaced it without question. The second hose was great until a plastic collar broke. Asked if they could supply a new collar . No replies to my requests. Don't buy this hose from them . They do not last and bad customer service. Show details
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Recent reviews
This product has one bad feature, the foot pads are too small, it fell over only partly loaded....could be dangerous especially around children! I would suggest finding a sand filled doorstop to put over the feet and load from inside to out! Manufacturer should improve the stability. Show details · 1
Thus is our second hose. I bought one previously for the back, so since our old hose broke at the front, I bought one of these hoses, as these are much stronger than my old hose. I recommend these they are really strong. Show details · 1
Be careful using this site. Questionable encryption for credit card transactions. Used it yesterday and today had fraudulent charge on my account confirmed by AMEX. Not been used for anything else so impossible for someone to get my cvc.
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Bought the 30m hose as advertised. Cost $10 for delivery. Leaked at the joins, especially where you "connect it to the spiggot and watch it pivot". It was faulty. Had to spend another $15 to return the rubbish before getting a refund on the hose. Therefore, out a total of $25 delivery fees and nothing to show for it. This is not the first product… Read more
had to be returned to Global Shop direct. Not buying anything again from them. Will stick with better online shopping such as Amazon. They provide much better consumer service (free) when it comes to returning broken or faulty products.
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I have been rung 6 times on six days by Global Shop Direct on my mobile with the same spiel every time around the same time each day. It is an abuse that is continuing... I could not find a complaints page on their website and I tried ringing to complain and that was useless... I have asked them not to ring me 6 times all to no avail. They start… Read more
with a question about how have found the product that I bought 2 years ago. This is simply push marketing using fake interest to get in the door...
Now I am off to the Govt to complain... about this ongoing annoying behaviour.
I WILL NEVER DEAL WITH THIS COMPANY AGAIN!
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Just wanting to let this company know how dissatisfied I am with their Rice Robot. Mine keeps flying open when the rice is not cooked. No matter what rice I use it does the same flying open when not cooked. I’m very disappointed.
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Global shop direct price is double the price of soft sitter from Big W. They advertise buy 1 get 1 free. This has to be false misleading advertising. Should be buy 2 pay for 2. I will not purchase anything from them
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Giddy Up BBQ cleaner is possibly the most useless product i have ever used, it does not do what is advertised, do NOT purchase this product. I sent in a video showing how it does not work and Global Shop Direct were not interested in helping me.
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