Reviewer Photos & Videos
At least they gave my money back
Rang global shop direct after 6 weeks of not receiving my product and they told me due to high demand they needed to get more stock, maybe another 4-6 weeks. I said not good enough i want my money back which they agreed too. I will not buy anything else through them and would not reccomend anyone to use them
Information about product
I sent an email to Global Direct about flexi seaĺ as my husband is having issues trying to seal a matchhead size hole in a petrol tank. Basically the response I received was, "no idea". Global Direct have no idea or care as to the safety or quality of the products they sell. I have tried to add screenshots of the emails, but I for some reason can not.
- Verified customer
Bought flipperty fish, very bad, can’t put charger in or turn on/off properly as zip way to small to get fingers in to use and had to rip it to put charger in, very disappointed as these were Christmas presents and can’t get refund because I don’t have them any more as they were gifts, very embarrassing.
Very poor service, placed a order 27th November 2020 and have still not received my order, on contacting Global Shop Direct, I am told they will phone me back but they don't, will never recommend,
Alien Tape - 3 Pack - False Advertising Product does not work and damages wall paint
The product does not work as per the advertisement. Not only does it not work frames will fall off the wall smashing and also when you peel it off the wall - it takes the paint with it.
Terrible product - FALSE ADVERTISING
- Verified customer
3+ months and still waiting for my order and a call back!!!
3+ months and still waiting. Spent almost 20 hours chasing up the order which they initially lost, then found and didn’t process, then told me was processed and sent, told me it was delayed because waiting on stock, told me they’d split the order and send, then said they sent again but wouldn’t give me tracking information... Finally provided tracking information and then it’s not registered with Australia post because they say it still hasn't been sent by the seller!!! I’ve been waiting for a manager to call for 2 months and have been promised...a call back 23 times. Asked for a refund and was refused. Asked to be compensated and was refused. Don’t ever buy anything from this company!!! Overseas call centers, incompetent staff and no one ever gets back to you or provides updates, despite repeated promises... More than happy to take your money though!!!
DELIVERY CONFIRMATION AND RECEIPT
Further to my review two weeks ago, I was requested to contact Global Shop Direct re my issues at the following address: email@example.com
I emailed this address and within 30 minutes had an email from "[Name Removed]" at Global Direct based in Australia. Gave him my order details and he responded within an hour with shipping information re the two items I had on order.
Can only suggest that you do not waste time trying to communicate with the overseas personnel at the Call Centre if you have a delivery issue. This compa...ny has a strange system that will not allow you to pay online when you make an order you have to call the Call Centre to arrange credit card payment............then you are advised that you should expect delivery in approx. ten days. Weeks later the overseas personnel at the Call Centre read off the script when you ask for an update on delivery - advised twice that the items was packed and waiting for Australia Post to collect. After hearing this excuse for two weeks, I placed my review on this site. In an email, [Name Removed] advised that the following "delay with stock arrival and shipment........which confused the Customer Service Team". He advised me of Australia Post consignment numbers for both orders.
Placed my order 11 weeks ago. Have called 5 times kindly asking where my product is. I want a refund.
Horrible. Absolutely horrible. Customer service - horrible. Management - horrible. Delivery - horrible. Communication - horrible.
Don’t recommend using this company at all. Don’t waste your time or money!
I want a refund!
Shipping times appalling still haven’t received items
I ordered a bissel cleaner on the 5th October. I knew it could take 28 days to be shipped and was fine with that... after that time I emailed asking why it hadn’t been shipped. They replied saying it was delayed for 3 more weeks (a total of 7 weeks from order date) ... ok fine ... after the 7 weeks I emailed again... again they said they are delayed another month ... so in total its looking like it’ll be 12 weeks from order date for an $80 product and that’s if they don’t delay it again. If you can’t guarantee an item don’t sell so many!
Echelon EX3 bikes - slow delivery and updates
Ordered our bike from Echelon Australia website on Nov 30 (Monday). We did not get any updates (emails) and had to contact their distributor (Global Shop Direct) last Friday (Dec 4). Until now (Dec 9) our bike has not arrived, we had to take turns working from home to make sure we can receive the bike. A "standard" shipment that we ordered from US on the same day (Nov 30) arrived sooner than this. This is very very disappointing for a $2k+ purchase.
If you value your sanity don't bother ordering!
I've been a customer of Global Shop Direct and have NEVER had any payments go through without repeatedly giving the SAME card details over and over and over, having the operator repeat the details back to me, and asking for them to process the payment now whilst I was still available. No, it will take us 24 hours to do that! What????
Then invariably due to they 'system errors', I receive notice that payment couldn't be completed due to my card being restricted. I contacted my bank, who told me that none of my cards had any restrictions and t...
Ordered over 4 weeks ago, waited the 28 days they say it could take which is absolutely ridiculous in itself, and they tell me they are still waiting for stock. At no time during the ordering process was this made clear. I wouldn’t have bothered if I knew. Never again!
Still waiting 6 weeks later
As stated with many of the previous reviews the customer service with this company is appaling. My first time experience and I will never shop with them again. I have been waiting 6 weeks for my delivery and still zero communication. The company is not upfront about the system and available stock levels creating unrealistic expectations that can only lead to dissappointment. If I were to guess I'd say they have a poorly structured dropshipping system in place. There is no tracking information ever made available - and the first you're notified ...of the potential delivery times is in the confirmation email sent after you place the order. Which states delivery times may take up to 28 business days. I followed up at the 28 day mark and was assured my order would be prioritised as they were receiving more stock that week. 2 weeks later and still zero communication from them and still no product. Will be demanding a full refund and going to Harvey Normans for the product
Not Happy NO Order
Ordered 2 x My Flexible Mirror and 1x TriBurst LED Light - Bayonet Fitting waited 28 days and no order has arrived. Rang up customer service and they have no record of my order gave them my order no and paypal receipt no and got told that they will get back to me. Rang again as haven't heard anything and now have been told to wait until the end of November to hear back from them and still don't no if I am going to get my order. NOT HAPPY never going to order through them again.
Waiting on a product I ordered in October to be told more stock arriving first week November and will be posted immediately. Still waiting and now told 3rd week of November. Not very happy as the date keeps changing and they don’t reply properly to your emails they just send the same email over and over only the date of delivery changes which gets longer and longer. Take money but no goods.
Not the simplest order Sara mia bras - 2 months and still waiting.
I understand Covid may slow things down but 2 months? for a very simple order of a 3 pack of Sara Mia bras, that they are advertising on TV still. If they cna't supply stop advertising. htey say they cna't find my order BUT THEY TOOK my money immediately. THey send me a gneric response it's being passe dot their management team but I get nothing from them unless I contact them
I call the hotline but not working during these hours (they never monition want hours the hotline is working) at the moment because of covid and please email.
Not happy with the billing service they change the final amount be aware of this
even just a small amount it soon would add up with all the accounts Very slow in delivery as they did not inform me what i bought was out of stock at the time which i think they should have
Questions & Answers
I only need one for $30 but this is just a scam like others on TV to sell two for $60.
Hi i'm very interested, at the moment i wear a Fayreform bra 20F
would i be able to get a Sara Mia to fit me?
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