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Glue Store
1.5 from 158 reviews · View Statistics

Reviews

1.5

158 reviews
5
(14)
4
(3)
3
(2)
2
(6)
1
(133)
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Joe

JoeSydney, NSW

Wrong size

published

Glue sent me the wrong size shoes and no reply from customer service after 2 days.
Ended up having to return in-store. They don't even provide reply paid envelope.
Zero customer service. Bad experience. Not going back.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers

Got the wrong shoes

published

Ordered a pair of shoes. Shipping took 2 weeks and once got the shoes they were the complete wrong shoes. Then found out the shoes I ordered weren’t in stock

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
john

john

  • 5 reviews
  • 1 like

I always buy shoes from Glue

published

The good thing with glue store is the original brands and the price. Every weekend there is a big discount on the items .. very fast delivery only one day in Sydney

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

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Sam

SamGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

Would shop here if I need something

published

Sold me a product when it was sold out which was so disappointing. Other than that they have great sales which I like. I feel like there clothes have gone down in quality.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers

Great service, good quality products

published

I ordered four T-shirts, which had to be shipped interstate.

Customer service reps asked a question I had quickly, the shirts arrived a day early, and I am very happy with their cut and quality.

Would highly recommend :)

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Absolute Worst Customer Service Ever

published

Ordered two pairs of Slides for Christmas present. Only received one pair instead of two pairs.

They didn't even have a decency to advise me they ran out of stock until I received half of the order. Once I asked where my other pair were, they just sent me an email saying they've ran out and processed the refunds. I even requested that they send different color of the same Slides which was denied as well.

Now I can't buy anything that'll be delivered before Christmas. I hope they go down very soon.

Customer Service
Shipping
Product Appearance Not as advertised
Store LocationOnline
See all answers
Alex

AlexSydney, NSW

Incompetence at its finest

published
Customer Service
Return Claim MadeYes
Product Appearance Not as advertised
Store LocationOnline
See all answers
EliLaw

EliLawAU

  • 2 reviews
  • 3 likes

Unprofessional

published

Purchased a Nike cap from Glue, 2 weeks later I called to say it had not been received. They sent me a new tracking number which stated it had been received. Called again to dispute this only to be told that the cap was awaiting pick up at a depot and to hang tight it would be delivered. 3 weeks later I am told the cap was not in stock after all and they would refund me. Disgusted in their unprofessional service. Never again.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Store Locationonline
See all answers
looking elsewhere

looking elsewhereSydney, NSW

  • 3 reviews
  • 2 likes

Overrated and underwhelming. Buy it somewhere else

published

Bought an item on Nov 30. Not a single piece of communication from Gluestore between then and today, Dec 16, when they cancel the order and tell me they're very sorry but they are out of stock. Basic rule for anybody providing an online sales channel - Get your inventory updating properly and don't sell stock you can't deliver. Their solution was to offer me a 30% off code with an expiry in 7 days from now. Wow.

Return Claim MadeNo
Product Appearance Not as advertised
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Louise H.

Louise H.Greater Melbourne (Inner), VIC

Keep looking elsewhere - avoid at all costs!

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers

Bad customer service

published

I ordered my item on 1st of December on Glue website.
Generic email sent to me the day later to advised me that due to Black Friday, they are swarmed with order and will take time to get back to me.
On 9th of Dec, I emailed them why taking so long.
Today 12th of Dec they replied with due to high demand, they canceled my order and will refund.
Dont shop here online.

Customer Service
Return Claim MadeNo
Store LocationOnline
Esther

EstherSydney, NSW

  • 2 reviews

Bad customer service and slow shipping

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
alex_k

alex_kVictoria

Poor customer experience after website stocking mishap

published
Customer Service
Return Claim MadeNo
Product Appearance Not as advertised
Shannon_lee

Shannon_leeVictoria

  • 3 reviews

Up there with some of the worst customer service I've ever received

published

Love this shop, great customer service.

published

I have been buying from this store for a while now. Never had any issues. Also I sent 2 items back as they were to big for me and got a refund fast.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Store LocationParramatta
See all answers
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Mandog

MandogSydney, NSW

  • 18 reviews

Fast Shipping Service

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationGlue Store online
See all answers
Keira

KeiraHunter Region, NSW

  • 2 reviews
  • 1 like

Absolute DISGRACE of a company. NEVER AGAIN.

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Store LocationCharlestown
See all answers
ashlee c.

ashlee c.

  • 2 reviews

Online store

published

Website is easily navigated with very quick shipping times. I don't think twice about shopping from Glue, they have a huge range that varies in affordability. My order fits perfectly!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
See all answers
Sue M

Sue MSydney, NSW

  • 8 reviews

Great range

published

Helpful and friendly staff
Informed us about discounts
Helped us look for what we wanted
Well laid out store
Lots of choice and sizes and styles and products
Nice funky music

Good specials available- staff also informed of specials
Staff not pushy

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationFashion spree orange grove
See all answers

Glue refund policy

published

Glue stores business structure is terrible. Their refund process is the absolute worse and the company should become aware of how they are ripping customers off. Will never shop here again.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Store LocationOnline
See all answers
Page 1 of 8

Questions & Answers

Dion

Dionasked

Glue Store

Is gluestore a criminal organization?

No answers
Adam J.

Adam J.asked

Glue Store

Are the products rip offs or are they authentic to the brand?

1 answer
Sue M
Sue M

Authentic to the brand
Also saw same products we purchased at other retail stores....

Quynh V.

Quynh V.asked

Glue Store

I ordered 3 jumpers on the store's web site and then I received a notice to come to pick up the goods when I arrived, the staff said I would get 2 first and 1 left because the store was over so I will accept it next time. Because I trusted the store, I didn't open my bag at that time until I left the store and I only had one. I went back to the store to ask right away but the staff said it was online and they didn't know about it then I sent an email to the store and they told me that their website was Overload and they will give me the answer as soon as possible. But this afternoon, when I received the mail to receive the other shirt, I asked about the shirt the previous day but when I sent the mail, I could not send the message with the phone. I feel very disappointed about the store's service and I hope to receive a satisfactory answer from the store soon.

1 answer
Glue Store
Glue S.Glue Store

Hi Quynh,

So we can clear up your order for you, please send us an email to shop@gluestore.com.au with your order number and details so we can further investigate.

We hope to hear from you soon!

Regards,
Glue Store Customer Service

Get an answer from our members and Glue Store representatives

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