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Glue Store
1.5 from 177 reviews · View Statistics
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Reviews

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sugardumpling_90
sugardumpling_90Sydney, NSW
  • 10 reviews
  • 6 likes

TERRIBLE customer service

published

I ordered online via Paypal. I returned some items back via POST and 15 days later I still haven't received my refunds. CS were very unhelpful.

Product Quality
Shipping
Eina
EinaSydney, NSW
  • 7 reviews
  • 4 likes

Hard to reach customer service

published

Order online and wanted to return some items since I paid with PayPal. Not an easy process. Had to contact customer care who was hard to reach both by phone and email. Phone number did not go through despite contacting during hours mentioned on the website and email which took them a week to reply back. Honestly I thought the quality might be better with Glue products but this time they had disappointed me. Not shopping online with them again.

Product Quality
Shipping
Stewart
Stewart
  • 6 reviews

Terrible customer service

published
Product Quality
Shipping
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Jacquelyn
Jacquelyn Southwest, VIC

Received the wrong item and no refund has been issued

published

I’ve been a long time online shopper of glue store and I am extremely disappointed in my most recent purchase, I ordered a pair of jeans and instead received a tshirt (a mistake that could be easily made therefore I wasn’t upset with this) I sent the tshirt back and requested a refund for my jeans although I still have not received this. It’s been over a month since I’ve ordered the jeans. I did not receive the jeans although I am yet to receive my $100 back for this purchase. I have sent numerous emails and left numerous voice messages although still no reply. Extremely disappointed with the service.

Product Quality
Shipping
Lynz
LynzSydney
  • 6 reviews

rubbish service

published

havent had any contact since i ordered,cant even get an answer when ringing,,jacket better be worth it, actually should cancel, crap bloody service

Product Quality
Shipping
Shane LR
Shane LRMackay
  • 2 reviews

Love it!

published

I love the dresses I ordered! They fit me very well. it was on sale which was a plus! The shipping was very fast. Everything is perfect!

Product Quality
Shipping
Lizzy
LizzyGreater Melbourne (Outer), VIC

Fast shipping everything came perfect

published

I became really worried after reading all the reviews here... but within a couple business days glue store sent out my order to auspost. i’m really happy with their shipping and they sent all the items i ordered, and in the correct size. received my items in a week. will definitely order again

Product Quality
Shipping

Gift Cards cant be used online

published

Glue store is so terrible. Why are they so restrictive on the use of a gift card being only in person yet they have almost no options in the physical stores. I went to order online and was shocked to find that they had no option to use a gift card. They are a stupid company and I am very annoyed.

Product Quality
Incentivised Review No
Nouman J.
Nouman J.South East Queensland, QLD

Good Experience

published

I was afraid after reading the reviews here. But I got my delivery within 4 business days (in Qld regional). Shoe size was also exact that I ordered.

Product Quality
Shipping
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Kripa rai
Kripa raiSydney, NSW

They never delivered my items

published

Its been almost two months since I order 3 stuffs from glue. One of then came like after a month and I have no idea where the rest are. I’ve contacted them several times but they legit just copy, paste and send the same email every-time. It’s pathetic customer service. Would never recommend anyone to buy online from Glue

Product Quality
Incentivised Review No
Return Claim MadeYes

Bad shipping/delivery service with online purchases

published

Made an online purchase a week ago and paid for express shipping. It has now been a week and I have yet to hear anything about my order other than the fact the order has been confirmed. I've tried emailing and messaging them and have yet to receive a reply. This isn't the first time where they have been rather slow with their delivery. I must say they are terrible compared to other stores like universal store whom i ordered from and received my parcel within 2 days without express shipping.

Shipping
Incentivised Review No
RKK
RKKGreater Melbourne (Metropolitan), VIC

Terrible quality!! - 2 buttons from my dress fell off within the first few hours of wearing it.

published

Quality of the clothing was much worse than I expected- buttons fell off the first time I wore the dress

Product Quality
Incentivised Review No
charlene
charleneGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Don't buy online! Only buy from physical stores!

published

Ordered two months ago and still haven't received my item. At first they sent me a fake shipping link from purecomm. And then I received a tracking link from Auspost. Auspost told me that Glue store intended to hand over the parcel but they never did. Sent them multiple messages but only got one reply via email of them trying to blame it on Auspost.
I have opened a case against them on paypal and hopefully I can get my money back.

Product Quality
Shipping
Ang
AngGreater Melbourne (Outer), VIC

2 different orders both not received

published

I ordered 2 different items over a month ago both not received I have emailed called messages and no response
Over $200 disappeared
Disgusting service will be taking this further
Ripped off

Shipping
Incentivised Review No
Return Claim MadeNo

Online order

published

Purchased a range of clothing in one order. Only received 1 item out of 6. Have been trying to get in contact with them. No one returing my calls or emails. Have phoned store and they are unable to assist.
Very poor customer service.

Incentivised Review No
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Questions & Answers

Ang
Angasked
Online store

I ordered a few items (different orders over a month ago, I have emailed called and messaged no reply. All I want is for someone to contact me so I can either get refund or tell me where my items are

1 answer
charlene
charlene

Dispute it through paypal before its too late

Dion
Dionasked
Glue Store

Is gluestore a criminal organization?

1 answer
charlene
charlene

Yes

Adam J.
Adam J.asked
Glue Store

Are the products rip offs or are they authentic to the brand?

1 answer
Sue M
Sue M

Authentic to the brand
Also saw same products we purchased at other retail stores....

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Get an answer from our members and Glue Store representatives

Glue Store

Details

Compare both Glue Store
CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping YesYes
Free Standard Shipping Minimum Order Amount $50.00$50.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPayAfterPay
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
Compare both Glue Store
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