Glue Store

Absolutely disgusting customer service, rude and arrogant, never again will i buy here, should have read reviews first ahhhhh....bought some socks which looked good and quality but arrived stained, got refund for socks minus the postage, not acceptable. absolutely appalling retail store, will be shopping at The Iconic, great customer service & understanding, free returns & quick refunds.

Extremely disappointing customer service. What should have been a simple issue has dragged on for months with no resolution. I've spent more time chasing updates than receiving them, and the lack of accountability has been frustrating from start to finish. I won't be shopping with Glue Store again and wouldn't recommend them based on my experience.

Exceptional Customer Service – I recently went into the Glue Store at Chermside. The staff were very attentive and so helpful bringing items for exchange in the change room. Their customer service is exceptional and nothing seemed to be a problem. Since I was undecided on what to purchase at the time, I can now make the decision by going online as well!

Everything I'd hoped for, and more! – I can't rate this store highly enough! Not only did I receive my own order but also a surprise one from a friend too! They are all amaze-balls quality, fit perfectly and are just out right phenomenal!! I can't wait to buy more! Which, let's be honest....will probably be after i finish this review... Oh, and any problems - staff were fast, and bloody amazing! Take yourselves for a beer! Show reply

No issues, very happy – I ordered two Nude Lucy topher puffer jackets online, and was a little worried after reading some of the reviews here. But everything went so smoothly, I couldn't ask for better! Order was placed on Saturday morning, I had my shipping confirmation on Tuesday and the next day I got the package. Jackets look great, I'm so pleased! Will order from them again in the future Show details

Buyer beware absolutely useless ordering online. Customer service does not exist, all contact about your delivery is done via chat bot or email with standard responses not dealing with a real person. No phone number to contact anyone directly. Order states its been placed and no further updates or contact as to where your order is in the pick and… Read more

pack, delivery cycle. Happy to take your money but no order has arrived Need to get Pay Pal involved and consumer affairs. Very dodgy online experience from what seems to be a reputable seller.

Dodgy 'Sales', poor customer service. Brought a shirt during a "30% Off Sale". The shirts Adidas made tag says product is $55 in Australia. For the sale however, Glue have upped the price to $70 and then proceed to take 30% off this new price. I contacted customer service, and showed the photo of the original price tag, and they said this was not an issue, the shirt was $70 in their stores. Beware of their "sales" ! Show details

Poor customer service! Not much help when they mistakenly put a wrong suburb on the label. They operate just through email. You can't call or talk to anyone. I have to chase up the courier myself to redirect to my address .Up to this moment i still have not received my order. Stay away go somewhere else

Picked up a strong hold glue and it did exactly what I needed. The bond set quickly and held really well, even on tougher materials. It was easy to apply without making a mess, which I appreciated. For the price, it’s a reliable option that gets the job done without any fuss.

Absurdly rubbish customer service. No number available to call. Just a wonky chat feature where the bozo assures you he'll contact the warehouse to follow up on your missing order, then never does. Timeline of events: Ordered some shoes on 9th June. 16th June - Contacted Customer Service via the chat function where I was told they would follow… Read more

up with the warehouse and get back to me about my item (they didn't)

18th June - Contact Customer Service again. Again, was told me they would follow up about my item.

19th June - Was sent screenshots of the StarTrack website from customer service saying the status of my item was "waiting to be picked up" which I clearly already knew as I can access the same website. It also said the ETA was the 18th (the day before the conversation).

20th June - Contacted and asked for a refund.

23rd June - Was contacted and told they would reach out to the warehouse again and check on my order. I responded asking them to cancel the order and issue me a refund. No reply.

24th June - Once again contacted them asking for a refund. No reply.

As of now, still not resolved. Tracking website still says "waiting to be picked up" and the ETA is showing almost a week ago. No communication. No care. No service whatsoever.

Buy from anyone else but these idiots.

I bought clothes by gift card and they oversold stuff and I never get refund. They said they refunded to the gift card I used on the order and I tried to use it online then it says there's no refund. I bought stuff at end of March and middle of April and both time they did oversold. They often do oversold and You'll never get refund from them. I… Read more

see someone commented they didn't get refund as well. I should have checked these reviews here before I placed order

No product arrived no refund given! Ignoring me now – November they took my online order and never had stock the sneakers never arrived they replied eventually by email saying the refunded me $165 they did not!!! My bank has confirmed and now they are ignoring all my emails i will never order from them again! How can they get away with this scam? Saying they refunded me when they 100% did not

Online Shopping Nightmare – Customer Service does not exist. I bought an item online and contacted them 5 minutes later to cancel the order. I finally got someone on the live chat. They explained there was a mistake with an order placed just a few minutes ago and said it had already been shipped. Okay, I thought I would return it and get credit for their store. No, on-sale items are not eligible by their rules. Also good luck using their website, so many bugs.

Selling Product With No Stock – Can we give it a 0 starts? I have no idea how this company still operates. Read all the reviews and all the issues I have encountered. I have placed an order 4 times for an item. The 4 times the order has been refunded because it has "not gone through" because it has encountered a "technical glitch" as described every time by one of their team… Read more

members. I followed every step recommended by their team members every other time I placed the order again. Use a different payment method, different cards used different browsers, and cleared my cookies (no idea why this will help but anyway), but still was encountering this "technical glitch". It’s clear that they do not have the stock of the item I have been buying, simply just take down the product of the website. This is a way of keeping people coming to their website having products on their website they really do not stock. Do know who runs their e-commerce team but it's a horrible customer experience.

Should have read the reviews before making any purchases. So, be careful before buying, they most likely will no have your product in stock.

No staff present at fitting room, because she was trying on jeans – i walked into fitting room to try on a dress, it was unattended, i waited no one came, so i went in tried it on. As i was coming out the staff was actually trying jeans on and looking at herself in the mirror. She didnt even acknowledge me, i had to say excuse me for her to move, but she was preoccupied at her self, looking in the mirror. I… Read more

left the dress on the table, and the she had the nerve to stop me and ask to check my bags, what a joke. She intimated me and then said why am i raising my voice, lol. I presented my bag to her, but she was so fired up, her customer service was appalling. Management dont hire people who are only doing their shopping during work hours. She has completely ruined my shopping experience.

Terrible policies – Wouldn't refund an online order (not sure what sort of online retailer doesn't do this). Then found out that I couldn't use instore credit to make a purchase online.

Don’t care if you’re packages go missing – Package was sent and requested to sign on delivery. Package was left without delivery. Now it’s missing because I was away for a week. Glue don’t care and will not refund or send out new order.

Absurd delivery time – Ordered 1 singular T shirt on the 1st of October, order has been shipped, now it's been sitting at the dispatch centre since the 10th for whatever reason, it's now the 20th of October, and it's still delayed, what is even happening for it to be delayed this long, I ordered protein powder from another store and still came earlier and I ordered 5 different items.

Beware – Missing item missed in package. Customer service very unhelpful and I’m now out of pocket. The items I did receive came in no packaging and missing labels. Show details

Online service is appalling and Customer service equally poor – I’ve had quite an ongoing saga with Glue Store’s online ordering system, spanning over several months. Back in March, I ordered a pair of shoes, only to be informed they were out of stock. I appreciated the refund and a $20 discount on a full-price item, but as a sale shopper, that didn’t really help me. In June, I saw the same shoes back on sale… Read more

and placed another order, hopeful for a different outcome. Unfortunately, history repeated itself with another refund and another $20 discount voucher, still not quite resolving the issue.

Determined to finally get these shoes, I placed two more orders in August when they showed up in stock again. Both were canceled, leading to yet more refunds and vouchers. Finally, in September, the shoes were available again, and I was thrilled when my order was actually fulfilled—only for them to send the wrong size, again useless.

Customer service took no responsibility for sending the wrong size, and informed me they do not do online exchanges or refunds and I had to go in store. They then ceased communication with me.

AVOID THIS COMPANY. This entire experience has been incredibly frustrating. All I want is the shoes I ordered, at price I originally expected.

No accountability and poor online service – I have shopped at Glue for years as I have always loved their gear however will not be shopping there from now on. Recently an order was missing two items and they were not prepared to even refund one of the items after spending a few hundred dollars online in recent weeks. They handled it pretty poorly and it was disappointing. Sad to say I won’t be back and warn others to be wary. Show details

Selll things they don't have, just to leave you disappointed. I will never shop on this site again – They sell quantity they don't have, then blame you that you ask for a refund. Never experienced this before.

Beware!! they sell stock they don't have – 100% Untrustworthy Company. They cancelled my order twice in row due to advertising stock that they didn't have. They were happy to take my order and make me wait two days before sending me a lame email saying sorry we can't fulfill your order. If they were actually sorry they wouldn't have allowed this to happen again. They need to improve their… Read more

stock systems at very least. Customer service was lacking. There was no real offer of compensation for my loss. Avoid this company if you need a item as most likely it's out of stock.

Sent me the wrong size shoes!! – I wish I read the poor reviews before buying something front this store, I was after dr martens and so purchased a US women’s size 8, ordered Christmas Day and it arrived 2 days later which I was so happy untill I opened the parcel and noticed the box was a us size 10 women’s! They sent me the wrong size! I’ve then had to pay $30 to return the shoes and have just purchased elsewhere not happy after no response via reaching out! Show details