TERRIBLE customer service
I ordered online via Paypal. I returned some items back via POST and 15 days later I still haven't received my refunds. CS were very unhelpful.
Hard to reach customer service
Order online and wanted to return some items since I paid with PayPal. Not an easy process. Had to contact customer care who was hard to reach both by phone and email. Phone number did not go through despite contacting during hours mentioned on the website and email which took them a week to reply back. Honestly I thought the quality might be better with Glue products but this time they had disappointed me. Not shopping online with them again.
Terrible customer service
Short answer - I do not recommend ordering from them online. Customer service is painfully slow and unresponsive. They do not answer their customer service number and won't return a voice message. Emails take several days plus before they finally respond. I am really disappointed with them.
I ordered two pairs of jeans from the Glue online store after having had previously good experiences in store - but am really disappointed with their service times. Not only did the jeans get sent in different parcels, the second parcel took two weeks to a...rrive. I decided to return both pairs of jeans for a number of reasons so I immediately wrote to customer service to get a returns form (this is not available on their website). It took Glue customer service 5 days to respond with the form. I sent the jeans back on the same day as getting the return form. I sent the return via auspost - 5 days after they have received the parcel (parcel tracking states they have received the package), still no refund. Just shaking my head, with how much companies are turning to online sales, I really expected better from Glue Store.
Received the wrong item and no refund has been issued
I’ve been a long time online shopper of glue store and I am extremely disappointed in my most recent purchase, I ordered a pair of jeans and instead received a tshirt (a mistake that could be easily made therefore I wasn’t upset with this) I sent the tshirt back and requested a refund for my jeans although I still have not received this. It’s been over a month since I’ve ordered the jeans. I did not receive the jeans although I am yet to receive my $100 back for this purchase. I have sent numerous emails and left numerous voice messages although still no reply. Extremely disappointed with the service.
havent had any contact since i ordered,cant even get an answer when ringing,,jacket better be worth it, actually should cancel, crap bloody service
I love the dresses I ordered! They fit me very well. it was on sale which was a plus! The shipping was very fast. Everything is perfect!
Fast shipping everything came perfect
I became really worried after reading all the reviews here... but within a couple business days glue store sent out my order to auspost. i’m really happy with their shipping and they sent all the items i ordered, and in the correct size. received my items in a week. will definitely order again
Gift Cards cant be used online
Glue store is so terrible. Why are they so restrictive on the use of a gift card being only in person yet they have almost no options in the physical stores. I went to order online and was shocked to find that they had no option to use a gift card. They are a stupid company and I am very annoyed.
I was afraid after reading the reviews here. But I got my delivery within 4 business days (in Qld regional). Shoe size was also exact that I ordered.
They never delivered my items
Its been almost two months since I order 3 stuffs from glue. One of then came like after a month and I have no idea where the rest are. I’ve contacted them several times but they legit just copy, paste and send the same email every-time. It’s pathetic customer service. Would never recommend anyone to buy online from Glue
Bad shipping/delivery service with online purchases
Made an online purchase a week ago and paid for express shipping. It has now been a week and I have yet to hear anything about my order other than the fact the order has been confirmed. I've tried emailing and messaging them and have yet to receive a reply. This isn't the first time where they have been rather slow with their delivery. I must say they are terrible compared to other stores like universal store whom i ordered from and received my parcel within 2 days without express shipping.
Terrible quality!! - 2 buttons from my dress fell off within the first few hours of wearing it.
Quality of the clothing was much worse than I expected- buttons fell off the first time I wore the dress
Don't buy online! Only buy from physical stores!
Ordered two months ago and still haven't received my item. At first they sent me a fake shipping link from purecomm. And then I received a tracking link from Auspost. Auspost told me that Glue store intended to hand over the parcel but they never did. Sent them multiple messages but only got one reply via email of them trying to blame it on Auspost.
I have opened a case against them on paypal and hopefully I can get my money back.
2 different orders both not received
I ordered 2 different items over a month ago both not received I have emailed called messages and no response
Over $200 disappeared
Disgusting service will be taking this further
Purchased a range of clothing in one order. Only received 1 item out of 6. Have been trying to get in contact with them. No one returing my calls or emails. Have phoned store and they are unable to assist.
Very poor customer service.
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|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00||$50.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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