Do not fall for trap of $99!for three rooms
These are very unprofessional cleaners, you will be spending more on site. They will start charging each Mark on carpet they can not lean and will charge by each Mark. I end up spending 197 which suppose to be $129 for 4room. But still not good enough cleaning.
Go for professional one who give you quote over on-site inspection. We only did it because we moved all the furnitures already and carpet needed cleaning. Better off doing one self with hiring machine.
Very unfriendly staff.
And they need payment on site.
- Verified customer
Only reason its getting 1 star is because there is no option for 0 stars
I would not recommend this company to anyone. We were stressed about our move and thought hiring a cleaner would alleviate some of the stress. Sadly this was not the case.
[name removed] at GoClean organised a quote for an exit clean which was an extraordinary price of $500 however, I agreed to pay as an exit clean covers the whole home and leaves the house in a state which allows you to receive your bond back. (or so we were lead to believe).
sadly this wasn't the case; grime on the windows, dusty carpets, patchy vents, uncleaned oven (to wh...
Very disappointed this time. Have had Go Clean before over the years with very good results. I had already moved all the light furniture- then she just went around everything, moved nothing, carpet was left flat and hard- in past cleaning the carpet had a lifted and fluffy texture. She seemed to use a different method of cleaning from other times. I noticed that one complaint commented on the short time she was there and the owner called them a liar because the GPS showed her there longer. Well, after she left here she sat in the van outside my...house for about 20 minutes without moving, even though she had rushed through the cleaning so she could get home to her children. Now I know why- so that GPS showed her working longer than she actually had. Suggest that if you use this company you request a male for the job. Sadly, won't be using there services again. Wendy March 8, 2017
So rude !!!
I should have checked the reviews before I bought the voucher. I booked for time slot 11am-2pm and we waited until 2pm. A woman rang up at 2pm and said she is running late. I asked her when is she going to come to our place, she asked me back.. how long does it take from Marden to our house ? This woman was so rude !!! when I asked her a question, she asked me back one without answering mine.
DON'T USE THEIR SERVICE !!!!
This is bad!
Just used their service today and really disappointed. They were unprofessional. Most of the stains are still there, not much have changed. The woman was lazy, she didn't try her best to do the job. I used someone else's service before and they did a better job with only $60 compare to $99 I paid today. Never used GO CLEAN again.
Obviously they are resorting to deal sites to gain more customers - probably because nobody in their right mind would ever use this service again. Terrible communication, rude owner and ridiculous booking system. Having read other complaints, I wish I went here first to gain some insight into this company as I will now be using electrodry who have far better ratings.
Very rude terrible customer service
Carpet cleaner was only at my house for 15 minutes to clean 3 bedrooms and a small rug. Carpets are not clean at all. I have used carpet cleaners for many years and it has always taken at least an hour. I rang the technician the next day and he was very rude to me, told me I was lying and that he was there for at least 45 minutes. I then rang the 1300 number and spoke to another man to tell him I was not happy with the way I was spoken to. He said I was lying too he said he checked the gps and the technician was at my house for 45 minutes. The...re is no way he was at my house for 45 minutes! I then told the man again i have never had carpets steam cleaned so quick, he then says we are not a steam cleaning company. I then said well the invoice I have says carpet dry + steam cleaning. He then said oh yes we do steam clean but you booked dry cleaning they are two separate services. I said no I booked steam cleaning I have never in my life asked for dry cleaning. Once again I was told I'm a liar. I am extremely upset as I have never been spoken to so rudely in all my life. They did not want to listen to me and would only tell me I'm a liar. Please do not use this company, the customer service is terrible. Seems to be a very dodgy company!!
Worst customer serivce ever. never come back
First, the cleaner was 1 hour late to my appointment. And still being rude when I direct him to a parking where takes a little while and he just gave me a bad respond on his face when i asked him to make a U turn back somewhere.
Second, the cleaning is simply his spray, and a machine who turns a moist rug on the carpet to rub the sprayed carpet. It was $80! I don't know why people say it looks a million dollars. Perhaps their carpet was toooo dirty. I think I can pay for the same stain remove solution for $25. spray on my carpet and pay a labo...
Fast, friendly, affordable excellent service every time!
I first used this fantastic cleaning company a few years ago to have the carpets of my grandmother's house cleaned - 20 odd years of wear and tear and the shufflings of an elderly lady up and down the passage had certainly left their mark. I was amazed at the result. They cleaned the entire 3 bedroom house in probably just over an hour and the carpets looked amazing and smelt fresh and clean.
More recently I had a disaster at my own house where the family dog had an overnight accident (or several) on my favourite cream shag pile rug :( I i...mmediately felt like throwing my beautiful rug away but decided I would call Go Clean and see if they could sort it out. I was glad I did, and once again was wonderfully happy with the result and service I received. I phoned them at 8am that morning and the lovely gentleman on the phone arranged an appointment for me that same afternoon. The cleaners were on time, friendly and efficient, and again, like my nan's house, did a magnificent job. The rug was vacuumed, cleaned, deodorised and sanitised and is now as good as new. I am incredibly fussy by nature and also have a new baby on the way, and I am now happy to have my little one crawl around on my shag pile rug. I highly recommend this company and would use them every time I need carpet or upholstery cleaning. Fast, reliable, friendly service, excellent results
Amazing! Best carpet cleaner I have ever used.
I was stunned when I saw what a transformation had taken place in my house. I was moving out of a rental property and the carpet was already trashed when we moved in. There were stains all over it. It got a lot worse when we lived there, and I was really worried about losing some of my bond. Go Clean made it look better than I could have imagined. I have used other carpet cleaning companies in the past and been very disappointed, paying way too much, and the landlord not believing that I'd had it done. Twice. These guys are the best. They are friendly, professional, affordable and do the job better than anyone else I've seen.
Affordable, amazingly effective, friendly, efficient, fantastic all round
Impressive Cleaning & on the weekend too!
My carpets look a million dollars and just in time for Christmas! I left it very late to book it in phoning Saturday morning, and by Saturday afternoon the man from Go Clean had already come and cleaned my carpets and pulled out stains I was sure were permanent. The stains around our lounge suite where god knows what had been spilled earlier in the year came straight up, and some stains were already there when I moved in, but are nowhere to be seen now! This was a very prompt and effective service and on the weekend to boot! The room I decided not to do is embarrassing to look at now in comparison....
Came out same day on weekend. Faultless results.
This is my new regular carpet cleaner!
My carpets were cleaned by a loveley young man. He phoned to let me know he could be early if I needed which was a great start as other tradesmen are normaly late. He vacuumed all my rooms moving my furniture as he went, and cleaned the trafficways near my front door perfectly where the last carpet cleaner said he couldnt improove on. He helped me re-arrange my furniture after he was done and set up my DVD player for me too. I have reffered him on to my daughters as it was an exceptional experiance and I think the world should know!
I will be use this company from now on!
early, helpful, inexpensive
Perfect! Cat hair gone! Stains All Gone!
I wasnt present at the time of the clean, I left my keys in my letterbox for Go Clean to collect when they arrived.
I recieved a phone call on the day of the clean while they were at my house confirming the quote ($89), and again when they were finished when I made my payment over the phone with credit card. My biggest problem is cat hair, and crayon from the kids, no ammount of vacumming seems to ever remove it, even by professionals, but when I came home that afternoon I was trueley amazed at the results. You wouldnt even know I had an ind...
I have a brand new house, and decided to have a house warming party on brand new carpet. To cut a long story short, one of my friends vomited in 2 rooms after drinking bacardi breezers all night, and it was bright green everywhere! I rang 3 other carpet cleaners who said the stains would be unremovable and permanent.
After speaking with the operator from Go Clean, I was a little more optimistic, as they reassured me I had a fighting chance.
I had them out this morning, and watched them mix up a few different cocktails of spot removers and...
Best Carpet Cleaner in Adelaide
Hands down, Adelaides best carpet cleaner. I made the decision to book Go Clean after reading some of the reviews here and on other sites, and a smart decision it was.
After years of getting ripped off by my old cleaner I decided it was time for a change, not only were go clean significantly cheaper, but the carpets look incredible which is the most important thing - I wish I'd used them all along!
walkways came up great, food spills came out, looks good enough to eat off!
Thankyou for a genuine service and a job well done!
great results, great price, primpt service
Got My Bond Back
My Landlord said the carpets would need to be replaced after I cleaned them with the machine I hired from the supermarket. I thought they weren't too bad except for a few stains that I just couldn't get out myself. I had another carpet cleaner come out first who said there wasn't any point just cleaning the stains unless he did the whole floor as they might not come out, but go clean were happy to treat just the spots! the marks they cleaned looked so good that I ended up getting them to clean the rest of the carpet anyway because it showed up my effort 100%.
Landlord is happy, so I'm Happy too!
great results, came out the same day
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.