Gotogate

Scam and worst customer service for the site . Curious and Becareful using the site. Use at your own risk . I got unauthorised charge to my card twice and they dont admit is their fault . My advise dont even buy from them even is cheap. I make 1 flight purchase , in the end , there is 2 same flight charges to my bank . I call them , they ask me to… Read more

wait for a few hour . I waited 36hour with 11 call in , they keep telling you , do wait . I ask for full refund of the addition unauthorised charges , they say they cant do full refund . They will charge you for USD50+ per pax for cancelling . Firstly they unauthorised charged to my card and now they want to charge me to cancel the unauthorised transaction. Please use the site at your own risk .

Not resolving the issue when contacted by phone. More than 10 days without an actual answer for the re-routing of flights. Difficult to find contact details. Slow management of simple re-booking of flights. Not worth the price, better to book directly with the airline, this third party company that BOOKING.COM uses will not help you within the time frame they mentioned. BOOKING.COM will not help you as they don't care.

Terrible experience. They booked me the wrong flights, then charged me $70 to correct it and still booked a wrong fight,refusing to refund the change fee. I'm disputing that charge. Highly NOT RECOMMEDED Show details

The airline cancelled my flight in November. I was told I would get a refund within 14 days. I still haven’t received it. Not a single person has been helpful. Will never book through them/booking.com again. Show details

AVOID AT ALL COSTS, NOT WORTH ANY SAVINGS YOU MIGHT GET Gave us tickets with wrong names (not matching what I entered in GoToGate) and airline made us pay the airline amendment fee. Support is nearly non-existent and incredibly unhelpful not to… Read more

mention a concerning lack of comprehension, I clearly described the situation and what I wanted to them multiple times but agent still did not understand, and they make you jump through hoops just to reach any sort of support, with a lot of hidden links and forms.

Not worth the hassle at all, just buy directly with the airline and save yourself the headache.

Worse experience with this group. I had to re-book nearly all my flights again. Whilst it was the airline Air Asia that cancelled the middle flight of my 3 flight journey on the way over to Thailand. I was sitting at the airport with 20 mins to… Read more

board when I was notified!! All I recieved from Gotogate was an email saying sorry, your main flight has been cancelled which left me to think fast as I couldn't make the connecting and it was pointless boarding the first. So, I re-booked the entire flight. On the way back, once again an hour before boarding, there was an email saying the flight was delayed which resulted in missing the connecting and having to stay the night in Bali and re-booking flights home. Customer Service were totally unhelpful and with constant calling and emailing after a month they rejected both claims without explaining why?? Then when I rang to talk to someone for an explanation, their English wasn't great and they couldn't give me a reason except the airlines declined!!! BE WARNED, DON'T USE THEM. INSTEAD, GO DIRECTLY TO THE AIRLINES WEBSITES TO BOOK.

Use GO TO GATE – I have a really good experience with them, almost lost my flight to my last destination because of a weather issue, kindle they helped me and I could continue, more than once I’ve been using GO TO GATE and from other agencies experience they are been the kindness and helpful team. So I can share my experience in a difficult time and they did all… Read more

the best to help and they never let me down in a conversation, trying to make me understand the policies and their limitations, but always being honest and helpful.

I am happy with Go to Gate service staff – I have booked with GotoGate about twice already. I find this company reliable on both times. My latest booking is for my upcoming January 2025 trip to the Philippines. Due to my personal circumstances, I had to rebook my return flight 2 months ago (with fee of course), then rebook departure flight 2days ago. I spoke to about 4 different people… Read more

trying to get it right. They are open 24/7. They were all polite and respectful and I know tried to help me. Now I am set with my flights as I needed. Thank you so much Go to Gate staff.

Sometimes people complain how inefficient people are especially when we the customers also has some angry attitude already and put it on the person responding to help. As customers wanting things resolved, we also need to be calm and polite to anyone responding to our call. They are the people we want to help us, not be spoken badly. Patience from both sides. Sorry for long spill

Surprisingly amazing experience!! – I was hesitant to use an online discount travel agency but GoToGate were amazing when Oman Air rescheduled my flight to 5 days later. They assured me it was grounds for requesting a refund and even chased it up on my behalf (I expected to be fobbed off to deal with it myself) It took weeks (because of Oman's process) but they kept reassuring me it… Read more

would happen - and it did. I was so happy, I booked my replacement flight with them without question and will prefer to use them over any other agency in future. I think it's important people understand this is an AGENCY, not an airline and so they don't have control over things the airline does

Second review, first during disruption they wouldn't talk to me (not just delay, but would not talk to me at all) causing increased prices of new tickets. Now they refunded the original tickets, but not everything. They said that Ethihad does not refund the extra services purchased (e.g. seats). However, I contacted Ethihad and they say they… Read more

refund everything. So basically it seems like Gotogate customer service is lying and they themselves do not refund these services. To me this type of behaviour is unacceptable and also ensure i will not book again with them and surely will book seats and extra bags directly with the airline in the future. Again, this service seems fine as long as you do not need any form of service. If anything goes wrong or needs changing, there is no service, transparency or honesty it seems.

This is the worst agency I have dealt with so far in my life. They could not even manage a basic schedule change that led to sequence of events which caused me to lose over 7000$ AUD. Do not even consider using them. Pay a bit extra and have a peace of mind instead Show details

Terrible experience – denied boarding due to GoToGate’s error. They issued my boarding pass with my surnames shortened, even though I entered my full name correctly, and Swiss refused to let me board because it didn’t match my passport. On the day, I spent hours on the phone with GoToGate, was repeatedly told the issue was “escalated,” couldn’t… Read more

speak to a manager, and was falsely assured it would be resolved quickly. In the end, nothing was fixed, they marked it as a no-show with no refund, and I had to buy last-minute replacement tickets and lost my hotel and other bookings. This ruined the start of a long‑planned holiday and cost me thousands. I found GoToGate careless, unhelpful, and completely unwilling to take responsibility. I strongly advise booking elsewhere.

The worst company to dealing with if you tried to contact them, they never pick up the phone and you have to chasing your own money to get back. Never booked through that company.

The nastiest booking service provider I ever encountered and I would say the same to Booking.com and I am amazed how Booking.com ended up with them. This is surely the last time I will book with them. Point is, I booked a ticket to save few bucks and I actually ended up paying much more due to their ridiculous service. In the end, you are the only one affected, they don’t care. Show details

Extremely disappointing experience with Gotogate regarding tickets issued by Hahn Air (Srilankan Airlines). I requested cancellation on 15 February 2026 due to medical reasons and provided a doctor’s certificate confirming the passenger was unfit to travel. All supporting documents were submitted on 17 February, yet I was repeatedly pushed… Read more

between the travel agent and the airline with no one taking responsibility.

The tickets were only cancelled on 19 February, and I was told the refund request could only be processed after cancellation, causing unnecessary delays.

Despite valid medical documentation and applicable fare rules, the refund was not honoured. Poor communication, lack of accountability, and extremely frustrating service.

Avoid if possible.

If you’re reading this please do not book your flights through this company!!! Absolutely worse company I’ve dealt with. Bunch of incompetent people working here who have no idea what they’re talking about. It fells like they just reading the manual given to them by this company. No sympathy or knowledge at all!!! They won’t send you anything in email so it can’t trace back to them. They really are all scammers. Horrible company. Show details

I'm only giving 1 star because I cannot give 0. first they did not tell me that my flight time had changed by almost 24 hours. I only found out by accident. They could not have been less interested in helping me. I cancelled the flight because the new time was not convenient. That was 9 months ago. Out of the blue I received an email 3 weeks ago… Read more

saying the airline had refunded the ticket and I would get it in 6 days. Still waiting. Avoid this company at all costs.

Lack of refund for the flight, cancelled due to the airline’s bankruptcy last October. Although the cancellation was in no way attributable to the customer, and despite having made numerous contacts with GOTOGATE over the past months, the amount paid has still not been refunded to date, with no concrete solution or credible timeframe provided.… Read more

This situation is unacceptable. As an intermediary travel agency, GOTOGATE has a clear responsibility to protect the customer’s interests, including having insurance and protection mechanisms in place precisely to cover situations such as this. This is fundamentally a relationship of trust, which has now been seriously undermined by your lack of action and effective response. It is not acceptable that the customer continues to bear a financial loss for a service that was not provided, especially when the cancellation was entirely beyond the customer’s control. Do not book your flights with Gotogate.

In September 2025, I booked a two way flight from Athens to Nice. On the eve of my flight to Nice, I asked GOTOGATE to checkin for me and I paid 10€ for the service. But, since I hadn't received any checkin confirmation, I proceeded to check in myself. However, I finally didn't manage to catch the flight to Nice due to lack of proper travelling… Read more

documents and I travelled some hours later to France. Some days later, I asked GOTOGATE the 10€ refund, because they didn't check me in but they refused, claiming that they don't refund money because I didn't flight to Nice.

THE WORST platform to buy a flight ticket. They would NEVER refund you even tho it's illegal. Support representative is rude, unhelpful and they always find excuses why they can't refund you! THE WORST EXPERIENCE EVER! Show details