?
? !
1 photo
Godfreys

Reviews

  • Product Quality
    2.9 (144)
  • Return Claim MadeYes (39) · No (112)
  • Shipping
    2.9 (15)
  • Customer Service
    2.7 (125)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Susan P.

Susan P.

  • 2 reviews

Great i-Vac

published

I purchased an i-Vac stick vaccum cleaner from your Highpoint store,on the12/5/21 the service I received from salesman... who 's name is Hans, was amazing,he was very helpful and friendly..demonstrating several other models of vaccs for me, I love my vaccum cleaner,and highly recommend Hans and Godfreys for their great service.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mel

MelSydney Surrounds, NSW

Exceptional Customer Service - Sam, Erina Store NSW

published

Sam from Godfreys - Erina. Exceptional customer service. I was buying a new vacuum and looking at a carpet cleaner. Sam listened to what I wanted and thoroughly went over both vacuums showing me how they worked and how to clean them. His knowledge of products and customer service was amazing to the point I did not need the operation manual because everything he showed me was so spot on. Finding service like this is rare these days, so thank you Sam. One very happy and satisfied customer who will be back should I ever even need advice and recommending your service to family and friends.

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!

Godfreys Campbelltown

published

Godfreys Campbelltown - cannot fault the service from the staff at this store. We had a misunderstanding over a product which was dealt with on site in a sympathetic and caring manner. Would definitely buy from this particular store again. Thank you.

Incentivised ReviewNo
Store LocationCampbelltown NSW
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how Godfreys compares to other Appliance Retailers

Know better, choose better.

Compare all
Tim M.

Tim M.South East Queensland, QLD

Godfeys Maroochydoore QLD

published

I visited the Godfreys Maroochydoore store yesterday looking to purchase a new suckalator and was served by Veronica.
I would like to pass onto the store manager that her customer service, product knowledge and general attitude towards me was absolutely fantastic.
I am sure that you mostly hear complaints from customers but if all staff were as good as Veronica we would have absolutely nothing to complain about.
Thanks Veronica and thanks Godfreys.

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!

Yeah it’s ok

published

It’s was good l always bye my vacuum from there as they are nice and cheap prices l would go all the time

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Truthful

TruthfulSouth East Queensland, QLD

  • 13 reviews
  • 6 likes

Above excellent customer service from Shane O. at the Toombul store in Brisbane

published
Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Edd&Jade L.

Edd&Jade L.Perth, WA

Good products and Excellent Service!!!

published

I bought a pullman wet and dry vacuum in Godfreys Balcatta shop, Daniel, the manager was so helpful as well as the staff, they helped me chose the affordable one yet very powerful that suitable for my cleaning job. Thank you so much guys. HIGHLY RECOMMENDED !More power and keep up the good works!!! Jade from Nollamara

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Jen

JenSydney, NSW

Utopian Customer Service

published
Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

David

David Sydney, NSW

  • 2 reviews
  • 1 like

In store attack

published
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrookvale
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how Godfreys compares to other Appliance Retailers

Know better, choose better.

Compare all
Hamish C.

Hamish C.Metropolitan Adelaide, SA

You get what you pay for

published

I purchased an i-Vac x10 cordless stick vacuum less than a year ago. I must of used it perhaps a dozen times and now the brush head has decided it doesn't want to spin. Pulled it apart cleaned everything put it back together and still the brush head won't spin. So now it picks up nothing off the carpet and is useless to me now.
For $99 it looks like a bargain and it'll work well but buyer beware you could end up like me and have yours die on you in under a year where it saw little if any use at all.

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Eve I.

Eve I.Sydney, NSW

Terrible

published

Bought a new stick vacuum , already broke after 9 months , was told repair will take 3 months , quick to take money and don’t care after , so angry

Product Quality
Customer Service
See all answers
5 comments
Godfreys
Godfrey G.Godfreys
Eve I.
Eve I.

146001000682 . It’s my second vacuum that broke with you . But 3 months for a part is a joke !!

Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Annie O

Annie OSouth East Queensland, QLD

  • 10 reviews
  • 7 likes

Customer service fail!!

published
Product Quality
Customer Service
See all answers
3 comments
Godfreys
Godfrey G.Godfreys
Annie O
Annie O
Godfreys
Godfrey G.Godfreys

Hi Annie,
As advised, for any warranty issues the machine will need to be book in for inspection by a qualified technician for cover, unfortunately this is not able to be done in store, this is as per the ACCC guidelines.
Regards,
The Godfreys Team

Similar opinion? Write a review on ProductReview.com.au!
Shahlo R.

Shahlo R.Sydney, NSW

  • 2 reviews
  • 1 like

Terrible vacuum

published
Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Zoe

ZoeAU

We LOVE the Vorwerk VK200

published
  • Thumbnail
Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!

Terrible service

published

I put my vacuum cleaner in for service back in January, almost 3 months later I still haven’t received it back. The store told me to ring customer service which I did, I spoke to [Name Removed] who was passively aggressive with me . He hung up on me and I am in no better place. I will never buy another vacuum cleaner from this company ever again! I purchased a $3000 vacuum cleaner 4 years ago and it requires a new part. Thanks a lot Godfreys!

Incentivised ReviewNo
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Appliance Retailers

Find out how Godfreys compares to other Appliance Retailers

Know better, choose better.

Compare all

Wish I'd gone to Target

published

The quality would have been the same for a lot less money. 2 months after buying our Hoover Ultra Power it broke completely and from the date of bringing it in it took 3 weeks to receive our repaired machine, I could handle maybe one week of grimy carpet, but three was pretty disgusting. When we went in store to pick it up we stood at the counter for 15 minutes before a salesperson came to provide us service. I thought paying more for a vacuum cleaner would mean we'd have less problems for longer, but sometimes things that are more expensive are worse. Never shopping at Godfreys again.

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
TIM BARTLEY

TIM BARTLEYSouthern and Hills, SA

  • 2 reviews
  • 1 like

No communication at all - 3 months and counting

published

I called into the Mount Barker store in December 2020 to order a filter. They advised me that they needed to order it in but insisted I needed to pay for it at the time which I promptly did in good faith. I have called fortnightly since then as each time they advise me that it's "only days away" (once I eventually get through - which usually takes 10-15 attempts throughout the day before they answer). I have called into the store several times to be advised the same lie. I am still waiting and have not received one single proactive call from them updating me. Annoying poor communication and zero customer care - I regret paying up front and will now seek a refund.

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Ben

BenCentral Queensland, QLD

No Name on Invoice = No Warranty ??

published

I purchased a new vacuum this morning from the Mackay store and was told that as I did not want to enter my personal detail on their computer the warranty would be voided - Please explain this?
A new staff member was being trained at the time (which is great) who even mentioned the you'll just use the receipt as proof of purchase. When I disagreed with the senior staff person she went quiet and processed the invoice very quickly to get me out of the store. I was not making a seen but was not going to be taken for a ride like that.
As soon as their phone lines open Monday I will be contacting the ACCC for their opinion and I'm 99% sure they will agree with me about this process being illegal.

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Mel

MelSydney, NSW

  • 2 reviews
  • 1 like

Helpful at east gardens

published

Faisal from Godfreys east gardens provided quick advice, helped with minimising costs and knew his products. Will be back in future for sure

Product Quality
Customer Service
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
davidcbr1000

davidcbr1000Perth, WA

Worst Customer Service & Lacking any ACCC Consumer Laws Knowledge

published
Product Quality
Customer Service
See all answers
12 comments
Godfreys
Godfrey G.Godfreys
davidcbr1000
davidcbr1000
Godfreys
Godfrey G.Godfreys
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 41

Questions & Answers

Jenny V.

Jenny V.asked

Godfreys

Hello just wondering do you still sell the pink disinfectant that’s smells like bubble gum and if you do please give me your price and sizes please thanks Jennifer

1 answer
Godfreys
Godfrey G.Godfreys

Hi Jenny,
Yes we do, this is the Mr Bean solution, please see the below link for product details and pricing.
https://www.godfreys.com.au/whiteley-5l-mr-bean-chemical
Regards,
The Godfreys Team

Brian

Brianasked

Physical Stores

Hi do you do price match if I show the person in store where I can get the item cheaper thank you Brian

1 answer
Godfreys
Godfrey G.Godfreys

Hi Brian,
We would recommend going into your nearest store to discuss with the staff directly regarding price matching and discounts.
Regards,
The Godfreys Team

Brian B.

Brian B.asked

Online Store

Please Im looking for a " Paper Bag Ring " for my PV12 vac cleaner. Can I order on line please?
My email is "bickley@ymail.com" or 0401564434.
Thanks

1 answer
Godfreys
Customer S.Godfreys

Hi Brian,
Unfortunately not all replacement parts are available online.
However, these can be ordered through your nearest Godfreys store or over the phone by calling 1800 815 270.
Regards,
The Godfreys Team

See all Godfreys questions

Get an answer from our members and Godfreys representatives

Godfreys

Other Appliance Retailers

Previous
Next

See all Appliance Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.