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Reviews

(216)
(41)
(11)
(53)
(385)
  • Incentivised Review Yes (1%) · No (99%)
  • Product Quality
    2.8 (57)
  • Return Claim MadeYes (17) · No (46)
  • Shipping
    5.0 (3)
  • Customer Service
    2.5 (45)

Frank Tuson

Frank TusonPerth, WA

  • 2 reviews

Hoover Vibrabrush - only worked once.

published

Took our Vibrabrush shampooer back to Godfrey's after 9 days. Only got to use it once and then the Vibra brush seized up.
After only having it 9 days i expected an exchange. Nope. Godfrey's have to send it to their repair center for evaluation. Up to 2 weeks. Great when you have family coming and you want your carpets clean. Should have bought it from another Retailer who offers exchange for faulty units. This will be a major consideration for future purchases.

Product Quality
Return Claim MadeYes

Unhappy customer

Unhappy customerGreater Melbourne (Metropolitan), VIC

  • Verified customer

Customer service Hoover React

published

We purchased a Hoover React for $650.00 and have had quite a few issues with it. I have written another product review which highlighted my frustration with not only the product but customer service.

After speaking to Shannon on the phone, she was very easy going and offered her assistance with products if needed.

I would suggest calling if you have any issues and not dealing with it through email.

Shannon was lovely to deal with. Our problem has been resolved since the first initial review.

It’s 4 stars and not 5, because I feel Godfrey’s needs more stores and less franchises. The franchises seem to stock a larger variety and we can’t use vouchers at franchises.

Product Quality
Return Claim MadeYes
Scott

ScottSouth East Queensland, QLD

Thank You!!!

published

Just got home from Godfreys Mt Gravatt, and am compelled to write this review immediately. A very big thank you to Belinda and Michael for removing my daughter’s firmly lodged headphones from my Dyson brush bar / cleaner head. They would not accept any money that I offered for this immediate repair, and even provided me with unsolicited important routine maintenance advice. Good people - the world needs more of them!

Customer Service
Return Claim MadeNo
Store LocationMt Gravatt
1 comment
Godfreys
Godfrey G.Godfreys

Great Service from David and Michael at Mt Gravatt QLD

published

So impressed with the level of service I received at the store, from calling the store and speaking with Michael whom gave me options to bring my Hoover into the store for them to look at, to having David, solve my issue and clean and replace my filter and now my hoover is working 100 percent again. Thank you David and Michael for the great service. Just amazing David, it only cost me $29.00 to fix my Hoover.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationmt gravatt qld
See all answers
1 comment
Godfreys
Customer S.Godfreys

Alex

AlexGreater Melbourne (Inner), VIC

Great in store service

published

Super helpful guy in the Camberwell store showed me how to make my Dyson vaccuum Cleaner more powerful again. Quick, polite and effective - I now have a vaccuum that feels like new.

Customer Service
Store LocationCamberwell
1 comment
Godfreys
Godfrey G.Godfreys

leanneatkinson2010

leanneatkinson2010Greater Melbourne (Metropolitan), VIC

  • 5 reviews

The best customer service!

published

I have bought a vacuum cleaner here and cleaning accessories. Just wanted to acknowledge the helpful, curtious, well mannered and knowledgeable staff at this shop . They are always friendly and go out of their way to help! Thank you team.

Store LocationVacuum cleaner, broom , microfibres clothes
2 comments
Godfreys
Godfrey G.Godfreys

I was referring specifically and only to Godfreys Essendon Fields -Victoria store!


Yadayadayadad

YadayadayadadGreater Melbourne (Outer), VIC

  • 7 reviews

Godfreys - Be Warn

published

Read the fine print before making a purchase from Godfreys.

My cleaner stop working after first use. Will not replace it. Spoke to the Area Manager, all he wanted to do is fight with me.

Product Quality
Customer Service
Store LocationGodfreys Store - Ascot Vale
5 comments
Godfreys
Godfrey G.Godfreys
Yadayadayadad
Yadayadayadad
Godfreys
Godfrey G.Godfreys

Hi John,
No worries, unfortunately without speaking to you and getting the full details we are unable to discuss or assist further.
Regards,
The Godfreys Team


Joey

JoeyCentral Highlands and Goldfields, VIC

Hoover Paws & Claws Vacuum

published

I was in the market for a new Vacuum and I decided on a Miele, next morning I had an email which was forwarded by a girlfriend which was a Godfreys sale catalogue and on the first page there was a Hoover Paws & Claws vacuum advertised for $99 with free delivery so I took that as an omen and went online and bought it, it was delivered the next day (I'm in the Country) and it is the best Vacuum i've ever had, I love it, it's that powerful it picks up everything with ease. Great prompt service and great product, Thank you!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Godfreys
Godfrey G.Godfreys
Tam79

Tam79Hunter Region, NSW

  • 2 reviews
  • 1 like

Pushy

published

Went to Godfreys to buy another pack vac vac and was talked into the more expensive Pullman , I didnt want it but he was pushy , its bulky ,straps uncomfortable, cord gets tangled , after a few hours my neck , shoulders and Back were extremely sore , waste of $ , used it once , he also sold me the mega gulper tool and it doesnt even fit the vac , was told to buy 5 lt halo as its better than the spray bottle - um isnt it the same product ?

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGlendale
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
DanielJ

DanielJBundaberg

  • 4 reviews

Very disappointed

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundaberg
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

Sam79

Sam79South East Queensland, QLD

  • 12 reviews

GODFREYS HEAD OFFICE

published
Product Quality
Return Claim MadeNo
1 comment
Godfreys
Godfrey G.Godfreys

Debbles

DebblesGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Crap service and sub standard machines

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationEpping
See all answers
4 comments
Godfreys
Godfrey G.Godfreys
Debbles
Debbles
Godfreys
Godfrey G.Godfreys

Bozo

BozoPerth, WA

Poor Service and lying staff

published

We were told by a new staff member we had a 15 day in-house trial to use our vacuum. We brought it back on the 11th day as it was not suitable and didn't do what the new sales person said it would. They are now refusing to honor the 15 days as it is actually 10. The sales staff gave us the wrong information. We now have a $750 vacuum that we do not use because it is not suitable for out carpet and cannot get a refund to go and buy the vacuum we want. Terrible customer service.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationBaldivis
See all answers
2 comments
Godfreys
Godfrey G.Godfreys
Bozo
Bozo

Steam Mop

published

Brought ourselves a Hoover steam mop.
Was told this type was THE BEST. First time great, second time terrible. Streaks. Soapy floors. Minimal steam.
I basically forgot about it in the cupboard.
Took it back to the store told them our issue suddenly, they sell them all the time so they cant help me. They send it for a service, not sure what they serviced and it looked exactly the same as when we left it. Again, first time using it again, not bad. Second... terrible!!!!
What a waste of money. A traditional mop on a stick does a better job.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKnox City
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Heart Broken Husband

Heart Broken Husband

  • 17 reviews
  • 7 likes

Appalling Sales Practices

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Judith E.

Judith E.Sydney, NSW

Amazing customer service at Auburn

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGodfreys Auburn Superstore, 169-175 Parramatta Road, Auburn NSW 2144
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

DogSense Dog Training

DogSense Dog TrainingSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Exceptional Service, Support & Knowledge - Victoria Point Qld

published

Mike went above and beyond to answer my questions in regards to Enzyme Wizard Urine Staine & Odour Remover. I run a busy doggie daycare, vacation care for dogs in Redlands/Bayside & beyond and have synthetic grass in back, that RARELY is eliminated on. However, if I miss one, I know about it when the sun hits it. I found this product and called Mike to ensure I could get some real customer support should the product not deliver on its promises - (I have been using another product for 2 years, but it wasn't doing it anymore, left a residue & a fragrance).

Mike made calls, backed up the statements, offered me more advice, MSDS sheets, and really went out of his way to ensure I was satisfied with the products

5 stars and thankyou Mike

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGodfreys Victoria Point Qld (Brisbane)
See all answers
2 comments
Godfreys
Godfrey G.Godfreys

:) much deserved


Kja

KjaIllawarra, NSW

  • 2 reviews

Love new electrolux vacuum

published

Went into Godfreys Shellharbour to check out upgrading my vacuum. Needed one that bit quieter than one had and bagless. Got shown and demonstrated 3 different ones went with Electrolux bagless green for $249. Suction fantastic vacuumed one room and the amount of dust come up amazing does rugs well too. The lady that served me excellent customer service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationShellharbour
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

Luluru

LuluruSouth East Queensland, QLD

  • 3 reviews

Still poor customer service, zero customer care

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationBundall
See all answers
2 comments
Godfreys
Godfrey G.Godfreys
Godfreys
Godfrey G.Godfreys

Mini

MiniSouth East Queensland, QLD

  • 2 reviews

Bad customer service from Owner/Manager Godfrey's Bundall

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationGodfrey's Bundall Gold Coast
See all answers
3 comments
Godfreys
Godfrey G.Godfreys
Mini
Mini
Godfreys
Godfrey G.Godfreys

Hi Mini,
Your feedback was passed onto higher management to be looked into further, so experiences like this won't happen again, this is being dealt with internally and with urgency.
Regards,
The Godfreys Team


Page 1 of 36

Questions & Answers

Alicia44

Alicia44asked

So I ordered online and still Have not gotten mY confirmation email! Is this standard or do the take ages to come.

2 answers

i bought in store. i feel Godfreys prudes themselves one CS. So I would give them a call and chase.

Godfreys
Godfrey G.Godfreys

Hi Alicia,
Please give us a call on 1800 815 270 and we will be happy to look into this for you.
We would also recommend checking your junk mail folder as our emails do sometimes end up there.
Regards,
The Godfreys Team


Darren

Darrenasked

I recently brought a steam mop 7days ago , i was clear with sales person that i want a mop that leaves a streak free finish , I purchased recommend mop by sales person but im not happy with this mop only used twice.Am i able to recieve full refund

1 answer
Godfreys
Godfrey G.Godfreys

Hello Darren,
Thank you for your email.
Yes you have 10 Days from the date of purchase as lond as its clean in resalable form you may take it back.
Regards,
The Godfreys Team


John

Johnasked

Anyone know what the Godfrey’s Carpet Shampooer is like?

1 answer
Godfreys
Godfrey G.Godfreys

Hello John,
Thank you for getting in touch with us.
Please see a link to assist you finding one.
https://www.godfreys.com.au/steam-shampoo/carpet-shampooers
Please fell free to call us on 188 815 270 quoting case number 350610 or emailing if you need any further assistance.
Regards,
The Godfreys Team


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