Goldmark

Necklace purchased online. The image and description are not accurate. Strongly recommend not to buy online, as no refund is given, and the product photo is misleading. Goldmart WILL NOT REFUND for misleading customers. Show details

Exceptional service from Kas at Goldmark Lakehaven. Despite the store being busy, Kas stayed with me the entire time while I selected formal jewellery. Her professionalism, patience, and genuine willingness to help made the experience outstanding. She never rushed me, supported me while I viewed multiple pieces, and made the whole process easy. Staff like Kas are the reason customers return — her level of service truly stands out. Show details

immensely helpful staff – Zahide from the Bankstown store helped me immensely with options when trying to find a Chinese new year gift truly grateful for her help in looking after us in finding a gift

Excellent service and quality – Such a pleasant experience ☺️ I purchased an amazing dragon ring but it was too big. I sent it back with the return notice and I received the correct size ring back within a week. The quality is excellent. Thank you Show details

Excellent Customer Service – I would like to thank Timothy from Westfield Miranda store for his assistance with the 3 children's signate rings I recently purchased. He was friendly and very knowledgeable with the products in the store. Show details

I brought this 9 ct gold necklace from my Druitt store and it keeps breaking..I've had it fixed so many times..this is the fourth time it broke..I paid over a $100 and don't have a receipt...but I will never buy from this company again..poor quality cheap gold

Gold mark wooden store is terrible. The manager was rude to me, used belittling words, lied about payment options available and refused a refund at the time of the purchase. They did not honour there legally written store policy for return or refund. They used belittling words to try and get me to walk out the store. The manager was truly a… Read more

horrible person and customer service. I highly recommend you take you money anywhere else, and I will not be returning.

I went to one of the stores south of the river in Perth. I purchased a rose gold belly bar in 2023. Because the first one I purchased in 2023, the thread wasn’t quite aligned therefore I wasn’t able to wear it. I had to force it on the bar… second one I purchased I’ve gone to sell it in 2025 at a gold stand just to find out that the 9 carat does… Read more

not meet the requirements therefore I was not able to sell it because it would have some other element in it such as copper in it which has a higher percentage over the gold. They claim it to be 9 carat on the website but doesn’t meet the correct percentage of gold. They are very difficult to give you a refund. They’ve asked for my bank statement. I’ve given it to them. That wasn’t enough. I’ve gone to the bank. They are currently printing out every single statement purchased with gold mark. I’ve tried to ring up the store to find a physical receipt the numbers of the beginning of my card matched the four numbers on the end of my card match, but they still refuse to give me a refund. They are selling a product that doesn’t meet the requirements for rose gold!! I suggest to stay clear from Goldmark if you are wanting to purchase anything Rose gold & always keep your receipt…. Most stressful and difficult store to deal with

Brought a ring for $500 five months ago, it has gone out of shape, and also one of the prongs has a crack in it, I was advised it was caused by the consumer and I will have to foot the bill for repair. I expected more from a 9ct Gold ring that was only purchased 5 months ago - unbelievable. Fair Trading have advised me to go through them also… Read more

waiting to hear back from accc - apparently Goldmark aren’t members of the jewellery association of Australia

Bought a watch which ( Canberra , Philip store )which stop working after 4 months still under Warrenty but lady at shop say we don’t deal with that company anymore and gave me a bag to post straight to that company , very nice Show details

Purchased a $200 watch that has been sent in twice within 7 months to be fixed. The second time i had to send it away i asked for a refund instead as the products capabilities do not match up to their claims. The watch is returned with a $60 bill and a refusal for a refund. Again accusing myself of not following care instructions. The watch has a… Read more

two year warranty and is supposedly 50m water proof. I have done nothing but wash my hands whilst wearing the watch.

Extremely Poor Quality and Customer Service to match - They need a negative star rating – They do not even warrant one star. I had a $600 ring for 4 weeks and the band broke. They would not cover it under warranty and then would not honour the careplan and wanted to charge me $150 to fix it. I have asked for a refund which they have refused and now waiting to here if they will refund the the care plan money. I cannot say this… Read more

enough DO NOT buy from this company. Oh and in the first instance they resized the ring to the incorrect size. This would have to be the most dishonourable business I have dealt with along with the worst jewellery I have ever bought.

Poor Quality, Customer Service the list goes on – my husband purchased a ring for my 50th birthday. We went to the store to get the correct size I was sized m1/2 when I received the ring is n1/2. I had to use my car plan to resize ring even though it was the storeperson fault. Once I received the correct sized ring I wore it 3 times and on the 3rd ocassion the band broke. I took it back to the… Read more

store to say they do not give refunds and that it would have to be sent away to assess. I have told them I want a refund as I did not change my mind you sold me a faulty product and I do not want store credit because I do not want my cheaply made jewellery. Just to be clear gold mark your refund policy states refunds are not granted if you change your mind. My request for a refund is due to you selling me a faulty product

Rubbish product , no refunds , buyer beware – These guys sell cheap ***p at high prices . My daughter spent 150 here , the earrings fell apart the next day.. point blank refuse a refund. Their attitude was tough luck! Australian consumer law means nothing to these guys , I guess they’re relying on their stuff being below the price at which someone will be motivated to challenge them in the courts ….

Ignored us – Nil service from Goldmark Shellharbour, recently visited over the weekend store was not that busy and still struggled to get service. Staff members too busy chatting or just ignoring us altoghter. Wanted to buy some gifts for some family members, its okay I went to another jewellery store and got them there .

different ring – Brought 9ct gold twist and polished dress ring sku 2377213. Beauitful ring on website dissappointed with what I got. Ring on website was 2 twisted stackers with round plain gold middle with bar, bit of seperation,what I got was 2 twisted stacker with flat gold ring all joined together with bar on outside. Contacted customer support and told you… Read more

send back or return in store, closest store an hour away from me. All I wanted was an answer to my question is why I got a totally different ring to what I ordered and they couldnt answer my question. My advice dont order online, go instore

Frustrating – I got a pair of earrings at the closing time. My bad I didn't inspect them, they were defective. Went the very next day morning and they refused to exchange saying they don't exchange earrings. Absolute waste of money. I wont be buying there ever. Dont waste your money buying stuff from them. Show details

RING TEN SIZES LARGER – Purchased a ring online - they said it was a size 0, ok that should be fine, it arrived, looks big enough to fit the foot of a horse!! Is this some kind of joke! When I asked them about it, the reply was well we can’t fix the sizing because of the jewels. And to take it to my closest goldmark (over an hour away to change it) YOU HAVE BEEN WARNED! AVOID THIS JOKE OF A STORE

Prejudice and poor customer service experience – Two sales representatives at the Townsville stocklands branch today were so rude with their comments for enquiring about a gold chain. One named Alicia and the other couldn't catch the name. They need not look down on people before they sell to them.I and my wife were very disappointed today. The cost of the necklace was 3,299.00 .We tried paying… Read more

in full from our bank card but wouldn't go through because we had set a low limit on it.we were advised to try and split the pay by the sales rep called Alicia,we did so by paying 1000 but the remaining amount got declined once more,then we went to our bank to sort it out.Got back to the store and Alicia claiming that the 1000 dollars we paid previously had automatically reversed into our bank account. I vehemently declined it and even showed our bank statement but won't agree and believe us not knowing why she was acting like that.she had to take all our details including our house address ,bank branch etc before allowing us to pay the difference then get our hands on the gold chain. Prejudice should not be carried out when selling to a potential customer regardless of their race or their appearance.

Poor workmanship – I bought earrings with white gold and yellow gold studded with zirconia. Paid in the three figure margin. Wore them about 6 times and one earring fell to pieces. Took it back to the store I purchased them from and because I could not produce the receipt, I was told they would not help me with a repair or refund. I shall never pay good money out… Read more

again in this store for an inferior product that was not soldered together properly to begin with. Cheap jewellery for a dear price.

Poor customer service from the manager – Went into the Goldmark Bankstown store recently to purchase a bday gift. This store is usually my go to store for gifts for my daughters friends birthdays however not anymore. Initially went into store about 3 weeks ago and was witnessed one of the more mature workers speaking down to one the team members being firm to the point of bullying with… Read more

the younger worker. Went back in last week & was served by this woman. What can I say?! She was very rude and abrupt with poor customer service skills. She was so rude that I wanted to talk to the store manager & couldn’t believe she was the store manager! Management need to teach this to woman what quality customer service is about.

Wouldn't honour ticketed price – I was looking for a bracelet as a gift for someone. Found a nice silver one, had a sale ticket of $29. Bargain. Get to the counter. $59. No, it had a $29 ticket on it I said. She said no I can't sell it to you at that price, best I can do is $50. Honestly i would've paid $59 for it because I liked it but I just couldn't bring myself to give this company my money out of principle. Walked out, will not be back. Show details

Tarnished instantly – My parents bought a 925 sterling silver chain for my birthday. It was my main present and the one I was most excited about. So far I’ve had it on for less than 2 days and already between every link it has tarnished and either turned black or copper coloured. My parents are old and can’t see it and don’t believe me so it seems we wont be getting compensated. Dissapointed and a waste of money, as I know it was expensive. Show details