Golf Box Online store

Sent incorrect product to me. Wouldn't accept responsibility for it. Very difficult to deal with. I e scripted and robotic. Will not use or recommend them again.

Golfbox is the only place you really need to shop online for golf gear. I have bought so many things from these guys. The shipping is insanely fast. I’ve ordered stuff & it arrives the next day.

I've shopped for golf equipment for well over 30 years. Golfbox delivery was exceptional. One and a half day's from one side of Australia to the other! I highly doubt any other companies would do that.

6 Star service – 6 star service. Exceptional response time. Exceptional communication responses too. Absolutely recommend this business.... now I hope my new golf club performs as well.

Total Dodgy scammers. Bought Addidas shoes online and after 1 month or so the sole started peeling. Derek at cus service said to cut tongues out of shoe and email photo. Seemed strange so I did that and reordered another pair of Addidas shoes, slightly more expensive then previous (paid the extra). After only a week it happened again. I only… Read more

realised because grass kept getting stuck in the gap. Same procedure again by Derek. ordered nearly the most expensive pair (paid a lot extra) as getting sick and tired of this - Ecco shoes, they arrived and the fit was so bad, really long and narrow. Advised Derek again and requested a refund at this stage. he said no as I accepted store credit for the upgraded and would only refund me the difference of the upgrade to the Ecco shoes. He said because I accepted the store credit than any request for refund due a to a warranty would be void. He never told me about this the first time, as I would have just got a refund and tried somewhere else. So I am left with $149 credit on their online store I don't want to use as I only wanted shoes. Anyway, I bought some balls, a ball marker and a black ball marker pen. All arrived except the black market pen. Emailed Derek and he said I would have to pay for postage again if I wanted it. Postage was $9.90 approx and pen costs $4.22. So they forgot to pack but I have to pay for postage again, unbelievable, you can't make this stuff up ! So please avoid, use Golf Clearance Warehouse instead :)

l purchased a Calloway mini driver which was supposed to come with a dozen free golf balls, the golf balls did not arrive and when l enquired as to why was told the online purchase I made was not correctly filled out, the fact is I filled out all that was available to make the purchase. [Name Removed] the consultant that handled my complaint was… Read more

rude and dismissive, l have purchased a lot of items from Golf Box over the years but not anymore. l now know the promotion was a scam to help make the sale of the Calloway driver.

Terrible online service from Consultants Online at Golf Box. Staff were rude, unhelpful, and dismissive. I specifically advised that the clubs required custom changes, but my request was completely ignored, and they still wanted to send me standard clubs. When I asked for contact details to resolve the matter, I was ignored again. Very poor attitude and support — would not recommend purchasing clubs online from them.

Within HOURS of placing my order I noticed the exact item was reduced by a further $2 & then put in the clearance section to also take a further 20% off. I contacted them immediately as my order was still in the processing stage. Derek was extremely unhelpful & firm. Did not seem to care. Said that because I'd used Clubhouse rewards towards… Read more

the purchase (which was only $20), that they were unable to edit my order. Not sure why that has anything to do with the matter but again, just shifting the focus & wiping their hands.

First would like to say golf box is great at service if you just order and get it shipped. However if you need help or have a concern they don’t care and never go out of their way to help. Example I ordered two golf bags nearly $2K over the last month. And I order all the time. In my last order after spending $700 + I forgot to include another… Read more

small item. In the morning before shipment I sent a message asking them to include this item with my shipment and I would pay for it. But didn’t want to place a seperate order as the shipping cost would be $15 and I didn’t want to spend another $75 to get free shipment. Or if they could waive shipment cost for me. They flatly said no they couldn’t unfortunately.

Customer service is uncaring and say no to any sort of assistance. They don’t value customer loyalty. They just want to get rid of queries and not deal with them.

And if you order golf bags they drive them up for WA and don’t fly them up. FYI.

Received an email in February from GolfBox saying that my loyalty points would be expiring at the end of March 2025. I went on to the website and searched for points and it stated that provided I make a purchase before the end of March, all the accrued loyalty points that I have would have a new expiry date for six months from the date of the new… Read more

purchase. On that basis I went into GolfBox in March and purchased something from them so that my points that I had accrued previously would have a new validity. Last week, I wanted to use these points that have occured but when I logged in I noticed all the points have been removed from my account. I questioned GolfBox in regards to this and even the staff member who chatted with me initially said that it seemed there was an error in their system and this had to be investigated. A few days on, I received an email saying that they will honour my points for the purchase in March however all the other points will not be returned back onto my account. They also sent me a screenshot of their new terms and conditions on points which stated that points would expire after six months regardless. I had over 8,000 ($200 in vouchers) points on my account which they just wiped off because of the new policy. This has to be the worst loyalty program I've ever come across and I don't think I will ever be purchasing anything from GolfBox ever again as principally they are just out there to make money and loyalty doesn't mean anything to them. Their customer service is questionable as they do not have the decency to reply to emails (Derek in particular). Be very careful when it comes to points as it seems GolfBox has rules that change all the time and if you're not keeping a close eye on their new conditions you will definitely be hit like I just was. Looking forward to seeing for major competition from the east coast Golf Outlets to come here to WA and teach them a thing or 2 about loyalty

Golf box sent my $1200 order to the incorrect address and then advised me star track would not retrieve this order so I would need to attend the wrong address myself and get my order back from this person, they lived over 500kms away from where I lived and I stated this was a disgrace and I wanted a refund, I found out there is no way to ring golf… Read more

box for incorrect order and they refuse to ring you back when they get your email with an issue, the old reliable golf box no longer exists and never buy a product of them ever or if as they claim Apple Pay gave them the wrong address you have lost your order with no comeback, never again!!!

I have given one star as zero stars is not an option. I purchased a new buggy from Golf Box. The buggy’s faulty. The cover does not close and the front wheel needs a screw driver to turn and pliers to pull out.  I sent a video to Golf Box demonstrating the issue. After five emails to Golf Box, they have suggested I use a hair dryer on the cover as… Read more

this may somehow help it stay shut. Golf Box has not acknowledged the issue with the wheel. When I advised Golf Box their solution is unacceptable, as this is a band new buggy for which I paid hundreds, Golf Box are now ignoring my emails. Golf Box does not have a phone number so it’s impossible to contact them. I have referred the matter to Consumer Affairs. DO NOT BUY EQUIPMENT FROM GOLF BOX.

Brought a Cleveland driver from GolfBox 15 months ago. I have only taken the driver out no more than 6 times. And you can tell as it still looks brand new. However I noticed today that the shaft has become loose and needs replacing or fixing. GolfBox have been no help at all and keep saying to bad out of warranty. Mind you I have spent well over… Read more

$4000 over the years and this is how they treat loyal customers. All I wanted was for them to fix the shaft. Now I will be taking this matter to the Consumer Affairs Victoria. Thanks for taking all my money GolfBox and not even helping out with such a simple matter. By the way the drive wasn’t cheap so you’d expect it to last a lot longer than 15 months. I look forward to taking this fight further.

Rude customer service which was demeaning to me (the buyer). It's an online store with strict warranty returns. Buyer has to pay a fortune to return a driver to get checked. Never buy online, buy from a shop local to where you live. Never again for me on GolfBox.

Awful customer service – I ordered a set of Mens and ladies clubs for a friend.. I discovered that The ladies set has the wrong number of clubs just as I was about to ship it. . I cannnot seem to get any response from Golfbox to rectify the situation. Very poor customer service.

Poor customer service – February 2025 - my online order. Very poor customer service regarding a wrong sized polo shirt. No phone number to call. Only email and SMS. My order confirmation clearly stated that ordered a Large polo yet a Medium was sent with labels attached that confirmed a medium size. The price label attached to the polo was M and my invoice said L. An… Read more

email response was moderately sarcastic and put the blame back on me claiming I ordered the wrong size. Very unimpressed and disappointed as I have been a loyal customer with no refund/return history. Online buyers be ware of poor customer support. Their shipping was fast but customer consumer rights were not acceptable. I will no longer buy from this online store. Very very disappointed. Be careful buying from this online store. I buy from other online golf stores inc House of Golf, Drummond Golf with no problems with orders.

Wrong order – Poor customer service. Went to order only two tops and one of them is such a huge size. Probably doesnt have stock and just sent off a random size. Wth would i do with a humongous size top? Start rapping and sell records? Their validating saying that its us size large... Like duh i have ordered the medium size, even that is a little big but at least i dont feel like im about to enter a gangster life. Then why is the other top correct size

SCAM! – Had to pay to return an item, they confirm they have received it and refunded, however they will not provide proof of refund and I am left with no product and no refund!

Amazing! – So impressed with their customer service and exceptionally fast delivery! I am a long time customer and will continue to be. An extensive product range for all things golf.

Extremely fast service – I have placed 6 orders online over the last 3 weeks and in each case, the items were delivered within 24 hours!! Given that they are located in Western Australia and I am in regional Queensland, this is amazing! All the items were as described and in perfect condition.

Defective products, refusal for returns - seems like a scam – They will deliver a damaged product and refuse a refund - customer service is horrible. You are better off going to a more reputable online golf dealer.

Absolute Horrible Customer Service – I ordered a Shot Scope X5 from GB, which came with 16 tags, but I researched this and knew that Shotscope advertises GB carries the extra 4 tags to purchase, even has a link on their site. However, that was a complete lie and only when I tried to order the extra tags did I find this out. Obviously I wasn't happy as I needed a few more and… Read more

without them, what's the point. I challenged GB that I had purchased the watch only days ago and without the additional tags, didn't want the watch, could I please return. A guy in support named [Name Removed], he hates customers, he didnt want to help, he mocked me, refused to speak with ShotScope and made it generally a horrible experience. He ignored several requests to escalate the matter and point blank refused to even acknowledge that I had then pivoted to asking for a return on the item. Nobody from Golfbox got back to me, they just thought it was too hard and so in the future, I won't shop here, I'll go somewhere else that actually likes their customers. Golfbox has gone from a great place to buy things to somewhere I expect to go out of business soon with employees and a culture like I witnessed. Gaslighting customers in 2024 is not on. Find a new job for that aggravated person. I added the whole thread to this review, please have a look for yourself.