- Verified customer
Beware of narrow fit golf shoes
I ordered a pair of Adidas Traxion Classic Golf Shoes from Golfbox. Very fast delivery to NZ. The shoes could have been a fraction longer but just OK - but the width! Incredibly narrow even though the box said "wide fit". I have never needed a wide fit shoe. Research showed that shoes designed for the Asian market are narrower. I contacted Golfbox who said the shoe chart provided was accurate. But the chart only addresses length. So queried the width (again). Silence! I have been offered a return at my cost! Both Aussie and NZ non Asian males w...ill have wider feet than Asians. Online customers need good information to make the right purchase decision. This shoe was the end of line so the width issue would have been known and should have been noted on the product listing to avoid customer disappointment. In these circumstances Golfbox should acknowledge this omission and assist with product return costs. Its part of good customer service.
Brilliant choices at outstanding prices
My partner and I have purchased heaps of gear from Golfbox but are still shocked at the unbelievable delivery times. Talk about quick, the best in Australia as I do heaps of online purchases and nothing compares! Well stocked products at outstanding prices! Why shop elsewhere for golf gear!
Items purchased missing parts and packaging opened
Purchased a Traxion Supersoft GT putter grip which when it arrived the packaging was already ripped open like it had already been accessed. The other issue was the countercore weight purchased along with the grip came with no key to install the weight which was inconvenient. This was bought as a birthday present and the whole experience with Golf Box was upsetting. Had to go out and buy another set for a present. Not happy Golf Box.
Great Service and assistance
I bought some golf balls (callaway Chrome) as price was completive and I was stuffed around by a similar on line golf store). Their service was very good, no problems. I also needed a golf umbrella to fit my new buggy. I sent them a query on a Sunday, thinking they may get back to me in a few days or more likely give me a standard response. To my absolute surprise and delight, within a few hours they responded, saying they tested umbrellas with the holder and gave me several recommendations. Brilliant work Golfbox. I'll be ordering a new umbrella asap.
Yes , items ordered are delivered fast but kudos should be directed to StarTrack - the delivering company - and not Golfbox.
Companies by and large are rated on their customer service and after sales care, and after years of dealing with this company and my family spending possibly over $1K, I am extremely disappointed with their shenanigans and attitude when items needed to be returned recently.
I was given authority to return quickly enough, but didn't think I should have to pay postage.
Due to sizing inequities I dared to ask if items were s...
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