Goodtel

Although I was sold 250mbs and received 170 at best, apparently this is deemed acceptable by you guys. I wonder if I short paid my bill by a comparable amount would that be acceptable? Show details

We are a small national not-for-profit charity that was looking for a phone service that would allow us to simply direct incoming calls to state-based leadership. Our dealings with all the staff at Goodtel have been extremely positive. The solution offered has proved excellent. And the implementation has been great, although it required great patience at Goodtel's end, as we took time to work through our full requirements. Show details ·  1

Amazing customer service. My life is hectic balancing working from home and school holidays is chaotic enough without having issues with internet connection. The timing also coincided with the passing of a close family friend which added additional challenges. Using hotspot on my phone to keep the little one entertained and trying to get a stable… Read more

connection for work was really stressful. Maria was amazing! She listened to everything I said so we could address the actual problem at that cause instead of wasting time with the standard "Turn it off and on again" kind of thing. She actively followed up on resolving the issue, which was with the NBN box. She was great at calling to keep me updated. I would often miss her calls given the circumstances so she would follow up with an email so I still had all the information. She pursued further investigation when NBN said there was nothing wrong, without me having to ask as she was able to see the unstable connection from their data. After all of that the NBN box was changed and she then helped me to reconfigure the modem. She was so helpful and kind and patient. It took a total of 3 days to resolve the issue, which given it had to be dealt with through NBN is an amazing turn around time. Thank you so very much, I would recommend Goodtel without hesitation.

Excellent Customer Service, Network Service and Cost - with added peace of mind! – I'm so amazed with Goodtel and have zero regrets about leaving a major mobile provider, which by the time I left were frankly far inferior to Goodtel. I now have better customer service and due to being one of the first customers (on Good Mobile) I even have an extensive email chain with with CEO (not regarding any major issues, it's mainly just… Read more ·  2

banter and few minor things due to being one of the first to get connected) who I can assure everyone is genuine and passionate about this project. I have service that reaches my bed, the couch and even the loo which previously were all patchy at best and added peace of mind that some of the profits from every bill go to a good cause. In my case I chose to support Greening Australia, because of their involvement in Triple Js Hottest 100 they were already well known to me and they're fighting climate change and habitat loss which are causes very close to my heart. Oh! And I'm even paying a bit less than I was with my previous provider too!

Very thorough and patient guidance through the issue of our internet not reconnecting post a local NBN upgrade. The very helpful woman worked through various options with the modem to try fix it that way before moving to the next level to identify why the NBN wasn't connecting to the modem properly. Turned out that something went wrong with our… Read more ·  1

modem (as part of or separately to NBN work - TBC) so once I figured that out and tried another modem the issue was resolved. The latter part of the process required GoodTel giving me time to access the NBN box and test the new modem after which they called me back to work through final steps.

Excellent internet connection - thank you so much for your warm support in getting my internet up and running. I really appreciate the entire team's patience and committment to providing me with the best service possible. Amazing work and I would recommend this service to anyone - thank you! Show reply

The person who assisted me is always so very helpful and we were able to order what we required and update some account things very quickly. Love using Goodtel not only for their great service but also because when we use them we are doing good with their philanthropy. Show details

No customer service – Goodtel took over my previous provider so I was automatically switched across with minimal communication about it. I called to ask some questions and call centre worker said she couldn’t answer my questions but someone would be in touch. That was 5 days ago and I’ve heard nothing. Since then I’ve received a bill which is an increase on the plan I… Read more

had signed up to. Again, no communication about this. I had chosen the original provider due to its customer service, so no point in staying with Goodtel as theirs seems non existent.

Hi managers, you need to train u r staff – I need to connect my home nbn. I found this provider here. I jumped onto their web. There were no home address checking for connection availability. Only directly to bank card information page after personal information. I wondered whether my home address is covered by their services, so I clicked to their chat page. After waiting, one guy asked… Read more

me what my issues was??? And I was asked to provide screen shot for the issues???Manager, your staff really doesn't know what to do! Very inconvenience for a new customer. So what? Let me pick up another provider then.

Good in name only, you're still just a number to them – Sadly had to change my rating on this review. Have had several issues with billing and the last straw was them stuffing up November payments and then taking it out days before Christmas with no warning, only an email after it had happened. Couldn't imagine springing a bill on families during this time of year. Save your money and go for a… Read more

cheaper plan elsewhere.

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I just signed on a week ago and it has been great!

Activation was only about a 3 day wait and the only issue with connection was from my end. Turns out Telstra locks its modems (nice wastage!) so if you are swapping from them you will need to grab your own or get one through Goodtel.

I also like feeling good that my bill is helping a charity!

Highly recommended!

Overall, the phone call was very helpful and I appreciated your staff member's patience. My only suggestion would be to enable some way to confirm identity without access to email. As I live in the country, and do not own a smartphone, not having access to the internet means I do not have access to my email address. Thankfully, we were able to… Read more

troubleshoot to get the internet to temporarily connect so that I managed to access my email. However, if we were not able to do this, I would not have been able to provide the verification code.

Great service. Very efficient through email. And the NBN works well. I’m very been a mobile customer for several years with Goodtel so I’m happy to now have them at home. Show details ·  1

Excellent customer service when faced with no internet connection. Quick to respond and very solutions focused!

Goodtel service deserves 6 stars. For once I have a telco that provides real service, same day if not same hour replies. Our NBN and mobile plan with Goodtel never fails and we're supporting good causes at the same time. Good stuff Goodtel ! Show details

Very easy and quick to set up. Alexiz has been a very great onboarding support. Thank you very much. Show details

Excellent – Customer service is great. Tech support is great. Highly recommend. Show details

Try them! – Great company, with good product value for money, plus it’s good knowing that they give back to our range of charities with your purchase. Show reply

GoodTel is Good – good so far. easy set up, and good IT support Show details ·  1

Rock solid NBN service provider – Rock-solid NBN internet, good consistent speeds all day long. Excellent customer service line and they are flexible with payment options. Show details ·  1

Great and very helpful – Maybe need to investigate speeds at my house or check our area Show details

Excellent speed, service and price – Goodtel is an amazing company - superfast speeds over 100 every day, great price and service and an ethical company that shares profits with the community. Seriously, why would you give your money to anyone else for internet Show details

Great service and speeds – Much better speed and service reliability than my previous provider - great also to be able to support good causes just by paying my bill Show details ·  1

Great service and wonderful corporate responsibility – Best company I've dealt with so far, they were lovely when I needed an unexpected extension on my bill (lost wallet!). Only downside is the bandwidth in the afternoons when everyone is home, but I expect that's because of my plan.

Great nbn from a great provider – Great nbn and customer service. Even better that Goodtel make a positive impact in the community. Highly recommend :) Show details ·  1

Great service, great network, great cause! – Reliable connection, no dropouts. Good internet speed. Good customer service - responds to any issues and provides support if needed. Overall would definitely recommend! Show details

Small is beautiful – After weeks of frustration and hours on the phone trying to get one of the big telcos to move our service to a new house, we gave up and decided to go small. What a delight it was dealing with the team at GoodTel. Real people, in Australia, at the end of the telephone. No hours waiting to get through. Quick and helpful responses and things… Read more ·  1

were up and running when they said they would.

We haven't had a single issue since the service was connected. It just works and does what we need it to.