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Google Store

Google Store

1.5 from 22 reviews

Reviews

1.5

22 reviews
5
(2)
4
(1)
3
(0)
2
(1)
1
(18)
  • Product Quality
    2.0 (11)
  • Return Claim MadeYes (8) · No (6)
  • Shipping
    3.3 (6)
  • Warranty Claim MadeYes (4) · No (7)
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DO NOT Bbuy a phone from Google Store

published

Do Not ever consider buying a Google phone from google store. My new Pixel 4 doesn't ring..a problem with many google phones. Had I bought it from Verizon they would send me a different phone. They will not give me my money back and it takes 2 weeks to get a replacement that may well have the same problems.
Horrible customer service and the extended warranty is worthless.This was a very expensive mistake. I hope this review keeps you from making the same poor decision I did.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 4
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The WORST Online Retailer

published
Return Claim MadeYes

Bought a Pixel 4 XL from Google Store Worst Experience EVER!! Do not buy from Google Store!!

published

I bought a Pixel 4 XL from the Australia Google Store, it came pretty quickly which was good but it went all downwards from there. My phone was a demo phone which means it was used as a demo by a retailer and cannot be used by owners and in the box everything else other than the phone was missing, charger, earphones and quick switch adapter.

I just paid over $1200 for this phone and I get a dirty looking box with a phone I cannot use and missing all accessories. It actually feels like I have been scammed and its from the official Google Store.

This is just unacceptable from any retailer especially from Google.

Return Claim MadeYes
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milo

milo

  • 2 reviews

Worst company

published

I purchased doors almost 2 months ago and I've yet to receive. They have given me lie after lie regarding the eta. They promise you the world to buy the product then they don't care.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDoors
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Faulty pixel 4, awful Google Support and international fees!

published

I preordered the pixel 4 and was so excited to receive it until when I realised it was faulty. Lines through the screen. Google Support were not helpful and it took a month for me to get my refund. Beware of international fees on purchase. Charged $40 and found the site deceiving as it looks like an Aus store. One Google Support worker said they would refund the fees as a courtesy but then they dedicated that from the amount I paid for the phone when it finally came through. I also had to chase up the refund. Terrible service. Will never buy from the Google store.

Product Quality
Return Claim MadeYes
Neethan

NeethanSouth East Queensland, QLD

  • 4 reviews

Google service

published

Google. I have Google account and it is blocked buy same one ..now I can't get back
It's say belongs to me
I yes with my bank card
And my mobile number
What Google not responding
To my request
I don't know what going on

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Google Store Australia process Australian Dollar credit card charges via UK so expect bank fees .

published

Had $10.40 in Bank fees on an Australian Google Online Store transaction charged by my bank on my CC. Found out Google process the AUD transaction via the UK so my bank charges offshore process fees as if it was FX. Only seen this on small company websites before that could not afford proper setup! Be aware of extra charges. Should have bought at JB HiFi as cheaper when fees included!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Terrible service when there is an issue with phone

published

Bought a pixel 3 that stopped charging, was sent a replacement phone that had no volume. Kindly asked if I could be sent a new phone because of the issue I had with the previous refurbished replacement. Was told my request had been escalated - it has been 1 week and I still dont have a phone or an answer as to when I will get an answer. Have contacted customer support 3 times.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 3
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Paul

PaulGreater Melbourne (Outer), VIC

  • 7 reviews
  • 4 likes

Excellent after sales support

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 2
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JSE

JSEKambah

  • 28 reviews
  • 15 likes

Took a month to get the right replacement phone

published
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 3 XL 64GB
  • Verified customer

Not even worth 1 star. Will take your money and cancel your order. No refund

published

Not even worth 1 star. Will take your money and cancel your order. No refund and not even willing to reach an outcome. Remove your bank card details as soon and you can. They will charge you again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Daniel Masters

Daniel MastersGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 2 likes
  • Verified customer

Expectations exceeded!

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 3 128GB
See all answers
  • Verified customer

i purchased an item and couldnt get it

published

i purchased an item and it was a promotional thing where i entered a code and got the item for free through the google store link then it was delivered to the wrong address and returned to google wearhouse so i called and talked to them about resending my free gift for signing up on google drive that i ordered and all they could tell me was there was no way to get me my gift back once it was miss delivered. she talked too two people above her and they said there was nothing that could be done. all i could think was really this is GOOGLE right???? and theres nothing you can do... WOW. I had a different perception of google compared to other companies before this.. guess everything changes

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedGoogle Home Mini
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1 comment
cavemanss51427
cavemanss51427

They did finally help me out

Pollyfodder

PollyfodderNorth Queensland, QLD

  • 37 reviews
  • 153 likes

Terrible

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Mat

MatSan Gabriel

  • Verified customer

Google Store is willing to sell back-ordered merchandise

published
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kaz

kazSt Helens Park

The school locker

published

very easy to find ,lots of product musical sport and school products .Lots of variety ,brought some school pants at a great price and they were great quality..

Mr Chang

Mr ChangAdelaide

  • Verified customer

Don't buy from google store

published

I should have read these reviews before trying to buy a Pixel 2 from the google store. They showed the product as available, processed my order and payment, and now have told me that my order is delayed because they don't have any product available. There is no channel for complaints and my query has been bounced around to 4 people in 24 hours. A case study in appalling service at the moment.

Travis D

Travis DAdelaide

Bad customer service & been waiting over 5 months for my purchase

published

I purchased a Google Pixel 2 phone with 'free' Google home mini. Well I received the phone in 2017 but after waiting over 5 months have still not received the Google home mini & customer service really don't care. Google ate a joke, will never buy from again.

Tony

TonyGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 8 likes

Rude, obnoxious, horrible customer service.

published
LisaK

LisaKBrisbane

  • 2 reviews
  • 2 likes

Appalling customer service

published

They screwed up my order, did not apologise and did not offer to fix the issue. In addition to all that I spent over 30 mins on the phone on hold and then the customer service representative disconnected the call. A large company like google should be ashamed by their customer service.....it’s atrocious! They are not worthy of even getting one star rating.

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Questions & Answers

Disappointed

Disappointedasked

Why does the Product Review Website not review and delete posts unrelated to the headline topic. Google Store issues have nothing to do with Google Account Service issues please!!!! A person with google account access issues should not post here and detract from vaild complaints about theconduct by the Google Store!

No answers
Kerryn B.

Kerryn B.asked

https://www.lshopdr.store/footwear-c-1_2/?sort=20a&page=2

How to tell if its a scam??

No answers

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