GoTalk

Follow-Up Call Summary with Kevin on 27/5/2023 Morning – The follow-up call is about system "double charge entries" for recharge on my AMEX credit card twice on 27/5/2023. Kevin handled my call professionally and resolved the matter in good order. The whole process was excellent & I am very satisfied with the overall service provided. Show details

Go Talk Customer Service – I am totally disgusted with Go Talk customer service. Although the actual words are not said we are almost accused of being "liars". I have been a customer with Go Talk for many, many years. I have worked in customer service myself so I have some idea how good customer service should sound. This doesn't. Show details

Perfect all the way! – It is the best and affordable help for mobiles. Have been long time with go talk and it is always there to help. Comparing to other phone companies go talk is the best of all of them. Show details

Previously used Go talk 2020 thanks your prompt service! – So far so good! When phoning operator didn't have to wait long, was a bit hard with poor English though but we got through it. Haven't experienced any problems! I mainly use for phone calls only, so can't comment on download speeds? Show details

Cristina gave me excellent service and now I am looking forward to a new simcard for my Iphone – I have been a customer for many years and can higly recommend this company. I have had no problems with connection only with my phone because of a hearing problem. Now the issue is solved as I am getting a new simcard for my Iphone where I have an app. for my hearing aid. Thank you for that Show details

The 3G to 4G switch !! – I recently discovered by chance that our SIM cards were about to become redundant in 5 days time due to the Vodaphone move from 3G to 4G. However, once this had become clear, the matter was rectified very quickly and efficiently on the Chat line. My thanks to those concerned. Show details

Customer feedback – I used the service for several years and I have decided to move to another phone provider today. The reason is based on the fact that in the current Australian phone market there are cheaper plans to unlimited call overseas while service within the country is almost free or very reasonable. Overall, my experience with Go Talk was good. All the best with your company.

Facilitates overseas call centre spammers – This company makes it possible for overseas spammers to appear as if calling from Australia. A quick Google search will confirm these Indian call centres selling insurance and breaching Do Not Call Register laws are masking their caller ID by using the GoTalk service.

Best service – I have been GOTALK customer for many years and appreciate their great service from day one. All assistance has been polite, attentive and offered help on every level. Show details

Best service amazing customer service – I can’t believe how awesome the Gotalk brand is It’s you are such iconic amazing customer service the team is so wonderful to talk to and help and I recommend Gotalk to all customers and get plans like $40 with 30GB data $50 80GB data Show details

This does everything I need,perfectly,and at a reasonable cost – I have been a customer for many years and find everything is great, I have had no problems, the staff are efficient and attentive, I recommend this company. Have had no trouble. Show details

Go Talk Support listened and valued my loyalty – Go Talk is my cheapest service provider for occasional overseas calls. Last week I made sure I had sufficient credit to call overseas on Christmas eve. Three minutes into my first overseas call, the connection drops off and a recorded message reported lack of credit. After Christmas I contacted the 1800 support and to my surprise I was advised… Read more

that mobile data download have absorbed all the credit. The matter was investigated by Rosa from Go Talk team and suggested to have data mode disabled and use home Wi-Fi to avoid repeating the loss. Being a Go Talk user for 12 years I was considered a valued customer and Go Talk applied a good will credit into my account. I recommend Go Talk for their cheap call rates and having a support team that listens and communicates.

Thanks Christina – Christina was one of the best customer service officers ever. She was clear, helpful and uplifting. Three-monthly top ups, a small charge for infrequent use, a reliable, fast network. Thanks Gotalk.

Good service – I was very happy with the friendliness and efficiency of the operator that helped me re- credit my go talk sim card, the ladies name is Christina . I am very happy with Go talk's prices and friendly staff. Show details

Go talk is great fast and efficient couldn't ask for better – No dropouts and fast service staff very friendly and efficient downloads are fast and service is great recommend to any one who is thinking of getting go talk for their mobile phone Show details

Excellent customer service and great value prepaid mobile plans – Reliable network coverage in most towns, but not so much out in the bush. Mobile data download speeds are sufficiently fast. International calls rates to the Philippines are quit reasonable. Show details

Information regarding my current prepaid plan – I received quick information for what I was after with regard to my plan. It was prompt and adequate for my understanding. My network coverage is very good. Data download is fast. Show details

Great Advice and Assistance – My new mobile phone should work well with guidance from your staff. So far no hassles. Performance in the last 7 years have been great. Recommend this service to everyone. Show details

Excellent Customer Service – Sometimes the network coverage is bad. Not very often for the dropouts. I have not experienced with the data download speeds as my plan is not for data download. Much appreciate your always excellent customer service. Show details

Problem solved – Having lost 2sim cards while in Europe I contacted your chat line for assistance . The service was most efficient and helpful and the cost of replacement very inexpensive. Many thanks. Show details

you are the best in the market to my needs – lately i had been charged for unconnted calls that never happens before in 11 years as yuor costumer , i would lieke to kwow why this it happens i love your service than yuo

Quick, clear, easy to deal with issues – Not everyone is 'happy' when they connect for a problem on their fone. So, PPL, keep cool. Gotalk Tech do their best to fix your tantrum! Its hard to believe that the service is bad, when I had one problem, once and got fixed within mins! Remember ppl, a phone doesn't have emotions! Show details

Great Live Chat Service – First time use of the Live Chat to try and resolve a problem . As a Senior found it very useful . Thanks Rose for your professional assistance . Will soon find out if problem resolved . Show details

Always Helpful – I have been a Go Talk customer for about 20 years. I have always found the team helpful when I call with a question and for the first time used the Live Chat service today which was amazing. PLUS you don't have to wait on line for ages to get service. Show details

Great Live chat facility – The Live Chat facility was great! It is skip the hassle of calling the helpdesk and waiting in lines and to be put on hold. All my request was processed very fast and efficient by Raiza. Really impressed with the service. It is very helpful! Show details ·  1

The Live Chat service – The Live Chat expericence I had was very professional. It is responsive and precise. The questions I asked were well answered. My problem was solved instantly. It is very helpful. Show details ·  1

Quick Fix – Adrian assisted me to replace my old standard SIM with a new Nano one, very easily and efficiently. The GoTalk Network coverage is always reliable, and data speeds are excellent Thank you Show details ·  1

VERY HELPFUL – After trying to contact gotalk by phone without success with no-one answering given number on website I contacted Adrian on chatline. He was most helpful and answered the questions I had and arranged with another staff member to sort out the problem i had. Excellent service.  Show reply

Satisfied with the offer of the product. Great value – There is no problem in using the data after it has been set up properly, the speed is fast and reliable.  Show reply