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gotU Roadside Assistance

gotU Roadside Assistance

2.8 from 42 reviews

Reviews

2.8

42 reviews
5
(16)
4
(3)
3
(0)
2
(1)
1
(22)
  • Customer Service
    1.7 (10)
  • Timeliness
    1.8 (10)
  • Job Satisfaction
    1.9 (8)
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Sam

SamSydney, NSW

Scammers

published

prepaid $77 for a jump start. The job was accepted by the technician and said he would arrive in 10 minutes. 10 minutes turned into 30 minutes and still no show. With still no technician arriving I was sent a message saying that the job had been completed and charged the $77. I phoned the customer support and I asked why no one had showed up to help me and they told me that there were no technicians in my area (10kms from Sydney city)
What a joke
It has been 7 days and still no refund.

Customer Service
Timeliness
Job Satisfaction
Glenn C.

Glenn C.South East Queensland, QLD

  • 2 reviews

Good Roadside Assistance

published

Came across got U roadside assistance after locking my keys in the car. Booked online and service vehicle was onsite within 30 mins. Excellent service and would use this service again if ever needed again.

Customer Service
Timeliness
Job Satisfaction
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Thanks for the lovely feedback Glenn! Glad we could help you out. Kind regards, Tegan

Good Value. Recommended

published

Locked keys in my car at 845pm, all sorted by 930pm. Webform glitched & reset after the request was processed, a problem similiar to others mentioned but the call centre was on top of it, technician tried to call me while I still talking to the call centre. Technician was from allianz global assist, friendly & efficient.

Customer Service
Timeliness
Job Satisfaction
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Thanks for sharing your experience Josh, that's great to hear! Kind regards, Tegan

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  • Verified customer

The ain't "gotu" at all bruh

published

They claim 24 hour service yet didn't respond to calls. Website had a popup ad while filling out form which would not let me finish doing so. When I finally did finish filling out the form and paid, it kept loading saying it was looking for help. Nobody turned up and we had to use another service, HOWEVER, I was still charged. I have now been refunded but had to wait 5 days to get my $77 back

Customer Service
Timeliness
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

I'm sorry to hear that! But thank you for the feedback on those issues.

Definitely have not "gotU"

published
Customer Service
Timeliness
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Sii, I'm very sorry to hear about your experience, but thank you for letting us know. I have shared your feedback. Kind regards, Tegan

Don't Use. It's a scam.

published
Customer Service
Timeliness
Job Satisfaction
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi there, I'm very sorry to hear about this. I will send you a private message for further details to follow this up. Kind regards, Tegan

big

big

  • 3 reviews
  • 1 like

They don't got you bro.

published

Just said no trucks. Middle of Sydney (Ryde) middle of day. The web just spins and they reject you by text message. No one should be broken up with via text. Don't waste your time.

Customer Service
Timeliness
Job Satisfaction
Natalie B.

Natalie B.Sydney, NSW

Lost booking, had to chase up, was refunded without being informed or a call back! Worst customer service

published
Customer Service
Timeliness
Job Satisfaction
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Natalie, I'm sorry to hear you were disappointed with your experience, but thank you for the feedback. Has this been resolved or is there anything I can do to assist?

Lisa

LisaSydney, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

Technician damaged the trim on my car

published

Technician came to jump start my Mini Cooper S. After jump starting my car, he closed the bonnet from the left side. In doing so, he grabbed the underside of the chrome headlight trim and caused it to break. My chrome headlight trim fell off immediately after he closed the bonnet. He apologised and tried to put it back on but couldn't since the attachments had snapped. Took over a month for someone from Allianz to even look into the problem. Then they didn't believe me even though I described everything as it happened including detailed photos.

Customer Service
Timeliness
Job Satisfaction
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Lisa, I'm very sorry to hear about that outcome. I'll send you a private message for further details. Kind regards, Tegan

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Clair

ClairSydney, NSW

Crap service

published

Take your money and dont provide a service.
How am i suppose to know what is excessive damage to a simple flat tyre...
Website says:Have you popped a tyre? Maybe run over a gutter? No matter what caused your flat tyre, gotU’s mobile mechanicscan help. They lie!!
Never using them or recommending them to anyone. Ruined my night.

Customer Service
Timeliness
Job Satisfaction
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Clair, I've sent you a direct message - if you could get back to me and I'll look into this. Regards, Anthony.

Quick courteous service

published

Mechanic rang to confirm my booking within minutes, arrived in 15 mins. Changed my flat tyre very quickly and courteously answered all questions and even wrapped up my flat tyre and put it in my boot to get it repaired. Very impressive service!

1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Kate, glad to hear you were happy with our service! Regards, Anthony.

Great service

published

I had a flat tyre, had a friendly mechanic out in 20 minutes and had the spare fitted in even less time. I don't normally write these but credit where credit's due, great service, thanks!

1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Enni, glad to hear you were happy with our service! Regards, Anthony.

Alejandra

AlejandraSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

NEVER using this service again!!!

published
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Alejandra, I'll be in touch with more details. Regards, Anthony.

Peter Nguyen

Peter NguyenGreater Melbourne (Outer), VIC

NEVER using this service EVER again

published

I was charged two payments of $99 dollars for a lockout that occurred on the 9th of February. After the service was done I tried contacting GotU Roadside Assistance and nothing was done from inquiries. I have called them multiple times and they have not replied despite their "investigation" by an Administrative Officer.

  • +1
5 comments
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Peter, thanks for the comment - I'll pass this on to our team to investigate. Regards, Anthony.

gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Peter, I've been informed the refund was issued today - the funds should clear in the next couple of days. Please let me know if this doesn't occur. Regards, Anthony.

Peter Nguyen
Peter Nguyen

Thank you for attending to my feedback Anthony and for making this a smooth process.

Joseph

JosephSydney

Horrible Horrible service

published
Roadside Assistance RequestedYes
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Joseph, I'm sorry to hear about this experience - I'll contact you with more details. Regards, Anthony.

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This is a daylight robbery.

published

The worst service ever.
Didn’t jump start my car and only wanted to sell their expensive batteries. And he was very rude.

Roadside Assistance RequestedYes
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hello, I'm sorry to hear you weren't happy with our service. I'll message you with more details. Regards, Anthony.

Feeba

FeebaSydney

  • 2 reviews
  • 5 likes

Double charging customers

published

I booked gotU service for Jump start and was charged for that service in the app. However, the mechanic told me I needed battery replacement and did not do jump start. So I paid for battery replacement as well. After he left I realised I’ve paid for both jump start and battery replacement.

I called contact centre and was advised that jump start fee is call out fee even though that service was not provided to me.

In gotU website on “How gotU works” page they say there’s no call out fee. It’s misleading customers..because whatever service you initially request for, they’ll charge that even if it’s not done (as call out fee) plus the actual service.

Roadside Assistance RequestedYes
2 comments
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hello, I've organised our call centre to get in touch in regards to this, so they should be calling you soon. Regards, Anthony.

Feeba
Feeba

No one called me from contact centre. They emailed me confirming that it is call out fee contradicting the website information.

Ivy

IvyMelbourne

Easy to book, responsive and helpful

published
Roadside Assistance RequestedYes
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Ivy, thanks for your helpful comments - I'll pass them on to our team. Regards, Anthony.

JustMe

JustMeGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Very impressed

published

I had a flat battery on a Saturday afternoon so I booked online with GotU. Within 5 minutes the mechanic called me to say he'd be there in about half an hour. He arrived when he said he would, was extremely knowledgeable and really pleasant and helpful. All sorted quickly and efficiently. Very impressed!

Roadside Assistance RequestedYes
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi, glad to hear we were able to get you out of a sticky situation. Regards, Anthony.

Matt

MattSydney, NSW

  • 6 reviews
  • 4 likes

Not worth your time

published

This service is hopeless. I've tried a number of times to use the towing option. Sydney Metro based (north Sydney), normal business hours, and they NEVER have anyone available. You can't schedule an agreed time or even request next available. All they do is put an authorisation on your credit card - hence you don't have those funds available for 5 business days. Awful system, awful process. Steer clear!!

Roadside Assistance RequestedYes
1 comment
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hello Matt, thanks for the feedback. We're currently rectifying the authorisation issue you mentioned, and I'll pass on your comment to your team. Regards, Anthony.

Page 1 of 3

Questions & Answers

Michael M.

Michael M.asked

Can I book a tow 2 or 3 days in advance ?

1 answer
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hi Michael, give us a call on 1800 252 655 to check availability in your area. Kind regards, Tegan

Andrea

Andreaasked

What happens if you breakdown more than once ?

1 answer
gotU Roadside Assistance
Allianz PartnersgotU Roadside Assistance

Hello Andrea. gotU is a pay per use roadside assistance service, so you pay for what you need at the time. Regards, Anthony.

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