gotU Roadside Assistance

Scammers – prepaid $77 for a jump start. The job was accepted by the technician and said he would arrive in 10 minutes. 10 minutes turned into 30 minutes and still no show. With still no technician arriving I was sent a message saying that the job had been completed and charged the $77. I phoned the customer support and I asked why no one had showed up to… Read more

help me and they told me that there were no technicians in my area (10kms from Sydney city) What a joke It has been 7 days and still no refund.

Quick courteous service – Mechanic rang to confirm my booking within minutes, arrived in 15 mins. Changed my flat tyre very quickly and courteously answered all questions and even wrapped up my flat tyre and put it in my boot to get it repaired. Very impressive service! Show reply

Great service – I had a flat tyre, had a friendly mechanic out in 20 minutes and had the spare fitted in even less time. I don't normally write these but credit where credit's due, great service, thanks! Show reply

Easy to book, responsive and helpful – I'd just used the service today to get my car jump started. 1) Re-scheduling is done by first cancelling the job via web/app and then re-booking at that time. After your booking, you will get a call from the serviceman if anything is up. For me, my serviceman couldn't get to me quickly because he was located in South Melbourne (while my… Read more ·  1

car's location was in the Northern Suburb), and it being 5PM, traffic was heavy. He called to inform that, he would try to get someone closer. If this wasn't possible, he'd just wanted to let me know, he would take longer to arrive. I'd decided to try and re-schedule the job.

2) A job can be cancelled after booking through the app, and payment won't go through

So after I'd discovered that I couldn't re-schedule the job over the phone. I was told to re-book. But this was a bit confusing for me at the time because I'd thought that the payment had already processed. However, you can cancel a job before payment does go through. I did this immediately after our conversation ended, and the payment did not go through.

3) If an error appears along the lines of 'no serviceman was available'. Check if the payment had gone through, if so, contact the company (customer service) to get things sorted

I was going to book the job in the morning. But decided to go ahead and do it at night. At 7PM I made another booking. However, after 15-20 minutes I got an error message on the app. I tried to do another booking, but I got a payment error. I realised this time, the payment went through. I had to call customer service, I didn't wait long. About 5 minutes in, someone helped me and they got in contact with dispatch. They assured me that someone would still come.

4) Save the serviceman's number (you will need to make the call to get the number) before leaving the app to run

Next time, I would save the serviceman's number. I left the app running, and when the error message came up. His contact details disappeared, alongside the company's number. I believed I had to do a little bit of digging around to get the company's contact number.

Anyhow, it took about 1 hour before somebody had arrived. But because I was in my own home eating dinner, this didn't bother me. I was expecting a call by the serviceman after I hanged up with customer service. But he'd directly showed up in front of my house instead (8PM). And the job was done within the hour.

The ain't "gotu" at all bruh – They claim 24 hour service yet didn't respond to calls. Website had a popup ad while filling out form which would not let me finish doing so. When I finally did finish filling out the form and paid, it kept loading saying it was looking for help. Nobody turned up and we had to use another service, HOWEVER, I was still charged. I have now been refunded but had to wait 5 days to get my $77 back

Definitely have not "gotU" – Attempted to book a service multiple times, with the app noting on the payment page it would time out after 4 minutes, yet would time out after seconds telling me I will need to call. I call customer service, and am told it is all app based so they can't help me book a tow. They mention I should continue trying, as it could mean that no tow trucks… Read more

are available in the area (Sydney City) at the time. I continue trying for an hour, during which time the payment page is no longer timing out, yet telling me to keep trying as towing partners become available regularly; I finally get through, and the money is taken from my account, and I then received a text saying they are unable to provide the service as no towing partners are in the area. I call back customer service to ask when a tow truck will be available, as I have paid and would like to receive the service I was paid for - being told they won't be able to provide a time, and can refund the money. I ask if the whole day is booked out, and they are unable to provide that information, nor contact the towing provider to confirm whether or not the service I paid for will actually be provided at any point throughout the day - the best they could do is refund me. They state an average wait time of under an hour on their website, yet this is clearly misleading, as it takes 90 minutes to book and pay for a service, to then be told it still isn't confirmed.

Do not rely on this service, they definitely have not "gotU".

Don't Use. It's a scam – First call out they sent the service vehicle to the wrong address. They charged my credit card and asked me to re-book so I would incur another charge. When the service vehicle finally arrived to the correct address, the mechanic diagnosed the car as having a faulty battery and sold me a battery for a very expensive price. My car broke down again… Read more

shortly after. I called gotU to let them know. Again they insisted on charging me again for the call out fee. When the service vehicle arrived, he diagnosed a faulty alternator not the battery. At this stage my car cannot be started, the new expensive battery can not be charged, and the only alternative is to tow the car to my mechanic. Which the mechanic offered to book at a hugely expensive price. I called gotU to discuss what my options were and the only solution they proposed was to charge me again for a call out fee so a mechanic could take the battery back and refund the price of the battery. This is a company whose policy is to prey on the vulnerable. DO NOT USE gotU.

Good Roadside Assistance – Came across got U roadside assistance after locking my keys in the car. Booked online and service vehicle was onsite within 30 mins. Excellent service and would use this service again if ever needed again. Show reply

Good Value. Recommended – Locked keys in my car at 845pm, all sorted by 930pm. Webform glitched & reset after the request was processed, a problem similiar to others mentioned but the call centre was on top of it, technician tried to call me while I still talking to the call centre. Technician was from allianz global assist, friendly & efficient. Show details ·  1

They don't got you bro – Just said no trucks. Middle of Sydney (Ryde) middle of day. The web just spins and they reject you by text message. No one should be broken up with via text. Don't waste your time.

Lost booking, had to chase up, was refunded without being informed or a call back! Worst customer service – Registered booking request for flat battery call out, there was a pending charge on my account immediately and I waited for call from service provider (guidelines of 60 mins average wait time). after an hour, I called customer service as still hadn't received any call from service provider or gotU, only to be told booking was lost, no record. How… Read more

is that possible given they charged my card? 6 hours later still waiting for call back from customer service, they said they couldn't decide anything without speaking to dispatch team as they couldn't verify anything. Having checked my account, the pending payment has now been returned, but no customer service call. What a farce! Don't book it on the time scale expectations you read online, in fact, given they charge you but could lose your booking and not communicate, don't book at all!

Technician damaged the trim on my car – Technician came to jump start my Mini Cooper S. After jump starting my car, he closed the bonnet from the left side. In doing so, he grabbed the underside of the chrome headlight trim and caused it to break. My chrome headlight trim fell off immediately after he closed the bonnet. He apologised and tried to put it back on but couldn't since the… Read more

attachments had snapped. Took over a month for someone from Allianz to even look into the problem. Then they didn't believe me even though I described everything as it happened including detailed photos.

Crap service – Take your money and dont provide a service. How am i suppose to know what is excessive damage to a simple flat tyre... Website says:Have you popped a tyre? Maybe run over a gutter? No matter what caused your flat tyre, gotU’s mobile mechanicscan help. They lie!! Never using them or recommending them to anyone. Ruined my night.

NEVER using this service again!!! – When I paid for a tow truck it said 22 minutes ETA, then I got a text message to track the driver and after few attempts it said ETA 148 minutes. Tow truck finally came and it went well until we got our car back from mechanic and realised the tow bar cover of our car was missing. I called the mechanic first to check if they had the missing part… Read more

and they explained the tow truck driver is the one taking it off to be able to tow the car. So, I called gotu to ask for the missing part and after they talked to the provider (they are just a third party, which makes it even harder to make a claim) they said the provider told them the driver affirms he placed the cover in the middle console. We checked and it was not there. Now they are saying the dealer might have taken it and they don't want to be responsible for it. They blamed the mechanic, who didn't need to even touch that part. The only person that even touched it was the tow truck driver. My husband went to the dealer with the car and the driver didn't even inform him he had placed the part where he claimed. Then, gotu says they can't do anything because the driver says he placed the part there and he's not to blame. They want me to deal with their provider when I shouldn't have to, I paid gotu not their provider. Gotu should be responsible for their providers. If something goes wrong you're doomed.. better go with a different company

Horrible Horrible service – I had a dead battery, I got an inexperienced immature P P plate driver in a poorly equipped small van, his name is [name removed]. From AUTOCARE NSW RRU First of all he is rude and has the worst attitude ever. He I complained to GotU but they refused to give a refund of $77. I sent and email , after two weeks of no reply to my email I called… Read more

gotu , they lady said they are only a third part website that doesn’t have control over their third party mechanics, no they have a control over quality apparently. After a week from that call got [name removed] calling me to tell me that they can’t give a refund.

[name removed] wasn’t able to replace my car’s battery because the right tools are with the other guy who works with him ([name removed] is the other guy’s name).

[name removed] told me [name removed] will come to replace the battery but then he said he is not coming.

So what he did he just jump started the car and didn’t replace the battery.

The battery still needs replacement. I called NRMA , and they did it in no time.

Double charging customers – I booked gotU service for Jump start and was charged for that service in the app. However, the mechanic told me I needed battery replacement and did not do jump start. So I paid for battery replacement as well. After he left I realised I’ve paid for both jump start and battery replacement. I called contact centre and was advised that jump… Read more

start fee is call out fee even though that service was not provided to me.

In gotU website on “How gotU works” page they say there’s no call out fee. It’s misleading customers..because whatever service you initially request for, they’ll charge that even if it’s not done (as call out fee) plus the actual service.

Very impressed – I had a flat battery on a Saturday afternoon so I booked online with GotU. Within 5 minutes the mechanic called me to say he'd be there in about half an hour. He arrived when he said he would, was extremely knowledgeable and really pleasant and helpful. All sorted quickly and efficiently. Very impressed!  Show details ·  1

Not worth your time – This service is hopeless. I've tried a number of times to use the towing option. Sydney Metro based (north Sydney), normal business hours, and they NEVER have anyone available. You can't schedule an agreed time or even request next available. All they do is put an authorisation on your credit card - hence you don't have those funds available for 5 business days. Awful system, awful process. Steer clear!!  Show details

How about charge the account after the job is complete – Dont know how this can be legal, how do you have the audacity to charge even when you cant confirm a service can be provided, and the lady on the phone telling me "you have to take the risk of losing your money again". Probably should lodge a complaint to fair trading for this one.  Show details

This is far from perfect. Ruined my weekend – Trying to find reasons why this service isn't an absolute scam...I've needed a breakdown / roadside tow twice in the last week...(not a good week!) & both times I've logged into the website to book tow, both times been charged $69 (each time), only to be told that there are no service providers in the area. Are there ever service providers in the… Read more

area? Money is tight this time of year, so in addition to getting no help, & having to pay for another tow now, I'm out of pocket $138 this weekend. GotU have got $138 of mine & thousands of dollars from others like me to invest in the short term money market while I wait to get it back... Looks like TV, toast & baked beans this sunny weekend. GotU? A more apt name would be GotYourMoney!! Not impressed...

They definitely got me! – Amazing service!! Car needed a jumpstart and after calling around and being told we'd need to wait hours, we tried gotu. App was simple to use, and we received a call immediately from a mechanic about the issue. He was with us within 20 minutes (shout out to Daniel James, a baller dude) and had the problem fixed so quickly. Service was quick and… Read more ·  1

reliable and easy to use. Only downside was that the map tracker kept messing up and wasn't live updating. Completely satisfied with service.

Terrible - No service people even available – I had a terrible and stressful time trying to use this app, for about an hour I tried to contact a service person but it continually told me that no one was available at the time, after about the 20th time of trying I was then told that I needed to confirm whether my card was divas or MasterCard even though I already had, the app then pretty much imploded on itself and I gave up, all in all absolutely terrible.  Show details

Worst app and service – Worst service take your money then say they can’t service you !!! And I’m in Sydney .... will never use them again and will never recommend them  Show details

Haven't got me. Just left me – Broke down on Monash freeway on 36 degree day. Booked through the web based app. No available person to pick me up, app advised me to call call centre. I'm in Burnley Melbourne just near citylink. Spend fifteen minutes on hold. Can't find my booking. Transfer to back end. Can't help me. They cancel my job and advise me that I can't be helped.… Read more

Advise me not to rebook the job. Can't pick me up today. Happy to talk to rep of company and advise you time of call so you can listen. Honestly price appears too good to be true. I feel so disappointed with my first experience. Racv saved me. They got me. Might be more expensive but they were reliable.

Amazing Service – Our man Sam was extremely helpful! Nothing was too much trouble. We asked him to have a quick tyre overview to make sure the others were okay after he fixed our flat and he was nothing but calm and nice about it PLUS he was at our place within 15 minutes!!! We will now not be renewing our NRMA roadside service due to this amazing experience. If you need ANYTHING...Sam Monteleone and GotU are the way to go! 5 stars all the way.  Show details ·  1

So cheap! – The fact that i could use this service and only pay $69 to get my car towed is pretty amazing! Especially compared to other sites charging minimum $169. Skeptical at first, and i did wait a few hours but worth it for the cost and the lady on the phone was lovely advising that it was busy! Would definitely recommend this service.  Show details ·  1

Amazing fast service, excellent price – I locked my keys in my boot this afternoon at the supermarket and the gotU guys were there so fast! They were both really kind and professional and a disaster was averted due to them. Half the price of the other place I called also! Thankyou!!  Show details ·  1

Left me on side of freeway – I booked a tow. They took my money. Then sent text saying they couldn't tow me at this time. I'm on the side of a freeway at 3am. they then told me the money would be returned in 4 hours. Worst ever do not give them any money.  Show details

Great Experience – My starter motor died in my car, gotu sent out someone quickly from gardenstate towing at short notice on a Sunday morning to a very busy and headache of a road. The tow truck driver was great and friendly. Would definitely call on gotu again for their reliability, the price was very reasonable too.  Show details ·  1

Gotu'r Money!!! – Tried to book a tow truck yesterday but they were unable to find a service provider.. in brisbane, on a Friday!? The app stated your card will not be charged please try again later, so I did, same result. Then this morning I find two charges from Gotu on my card for the quoted price of $99, so I've been charged for a service they couldn't… Read more

provide.. twice. When booking it clearly states you will be charged upon completion of the job, apparently not. I managed to talk to someone from gotu who claimed they don't have the money the bank holds it, but they do have to have the money to book the tow truck. I hope no one tries 10 or more times to book a tow truck with these guys!! No drama, managed to book a tow myself, the first guy I called, same price, and will be paid when the jobs done. Just down $200 for the weekend for tow trucks that were never even booked. That's how that getu.

Fantastic service! – Needed a jump start - the customer service was fantastic, knowledgeable and went out of their way to assist me. The technician couldn't get to me due to road closures so another one was organized for me straight away. Both were really polite and called informing me of their time frame. Absolutely stoked with the service and will highly recommend to everyone! great price too!  Show details ·  2