Grace Removals VIC

"4-bedroom house move from Queensland to Victoria. Very happy with the pickup and delivery; the guys were very helpful and there were no issues at all. Every item was in good shape and condition. The only issue was the stickers on each item; please go digital and take a picture of each item to catalog. Otherwise, I can’t fault the service; it was very easy to deal with.

Just used these guys for relocation from Melbourne to Queensland, agreed on the quote and the day they moved us in called us asking for another $800, biggest scam ever

Absolutely useless. Changed the day of pick up less than one week out from move date which resulted in more expenses such as accommodation, pet care etc for us. Did not send experienced driver to get up steep driveway even though we were promised one which added approx 6 hrs to move time. Never gave us notice as to when the truck would arrive,… Read more

just called when they were 20 mins away from destination whilst we were still interstate. Many items were damaged, fridge dented, antique table gauged, smashed plates, glasses etc - definitely not due to poor packing on our behalf. So many pieces of furniture both expensive and not expensive chipped, damaged and dented. The removal guys left litter on driveway and some of them were rude and hard to communicate with - resulting in some items being put on truck that were not ours but belonged to the owners of the house that we were renting- essentially making us thieves - we had to reimburse them for some items worth hundreds. But one of the most infuriating things are the inventory stickers they use on the furniture- they take off paint, leave sticky residue and are quite hard to remove. If you value your possessions or have anything of value - please for the love of god -don’t call this incompetent waste of space company. I have moved over 25 times In my 44 yrs so I do know what a good removalist looks like and this ain’t it. They are very friendly and helpful initially but will lie through their teeth to secure your business and then (in our experience) screw you over in every respect.

I have some customer feedback. I had my home contents held in storage in Wodonga. When I moved to Geelong I engaged a seperate company for the removal. Grace Storage in Wodonga somehow lost my lounge suite altogether and delivered me a Queen size… Read more

bed that isn’t mine. I was prompted by Grace to make a claim through their Insurance Company which I did, and the Insurance Company have referred the matter back to Grace Storage. It has now been 8 weeks since my removal and whenever I contact Grace Storage no-one is available and messages are not passed on or phone calls are not returned. When I call the Insurance Company they tell me the matter has been referred back to Grace and that they will follow it up. And I never hear back. Frankly Im beyond annoyed and angry and quickly moving into livid. I can’t believe a National Company like Grace has such nasty customer service.

We have used Grace Removals twice now and both times they have been amazing. The team go above and beyond what is expected I.e like making sure the washing machine is connected and working. We moved interstate and had a few hurdles with our settlements, Grace were accommodating and so easy to deal with. We will always use Grace in the future if we are moving.

“We recently worked with Grace Removal on a big project, and they exceeded our expectations! From start to finish, the customer service was phenomenal, and their team kept us informed every step of the way.”

Great Service from Grace Removals – We had an ‘unusual’ move, which involved a furniture swap between 2 houses. The move was done promptly and efficiently. Brydie did an excellent job in organising the process, and the guys who performed the work were excellent.

In all honesty I cannot recommend Grace for an international removal. We moved from Melbourne to Italy. We also wished to keep some items in storage in Melbourne. Grace delivered some of the items we requested be stored which meant we had to hire a storage unit in Europe. Some items arrived which were not ours. We recently requested the item… Read more

Grace was storing in Australia be delivered to us. The company in Europe who handled the delivery was unhelpful. They did not deliver on the day they advised. The address where the delivery was to be made is located in Switzerland. We travelled into Switzerland to meet the delivery truck at the time advised. We waited 6 hours, left numerous voice mails and emails which were never returned so we crossed the border to go home. The delivery was made early the following day with no advanced notice. We were not present and had to arrange for someone to accept the delivery. We then had to travel back to Switzerland. All this is bad enough but there was not any response to the voice mails or emails and no apology offered. Grace recommended the item be packed in a special crate. On arriving in Switzerland we discovered the crate was broken and the legs of the furniture item were poking through and damaged. We paid hundreds of dollars for the storage crate. It was not fit for purpose. We will use another company in future for an international removal. Footnote 1. Grace refunded the cost of the crate in full. The consultant was very efficient and I could not criticise her performance. I now await the outcome of the insurance claim to repair the furniture. Footnote 2. After some follow up and discussion the insurance was eventually paid out.

The company lost a box of my items, their drivers were rude to me when delivering the boxes, scratched one of my items of furniture, and when I reported that a box was missing Grace removals did not seem to care and didn’t bother following up.

This was worse experience I have ever had from a removal company. Originally, they said 8-10am arrival, then, 12-2pm arrival and at 530pm still no one! We had flown from interstate to be here today in a regional location in Victoria to only have this delay and miss our deadlines to be back in the city. They have continued to lie and say they would… Read more

arrive at a certain time and have never arrived. Most unprofessional and unorganized company I have ever experienced. " Do a good job tell 3 people, do a bad job tell 10 people, do a terrible job tell 1000's". Looks like 1000's!

Very efficient & helpful – Aadi & Veer were fantastic helping me move from Melbourne to Perth. They were on time, efficient and very clear communication. Highly recommend!

Excellent job guys – Very professional. A lovely trio. Came on time and had the unpacking done in no time and there was 50mm sq of furniture and boxes. I highly recommend these guys. Thank you

Very fast and efficient – The crew delivered my household items from Canada today. Eddie and his partner were friendly, polite and very quick and efficient unloading the stuff and putting it into my storage cell. Well done, guys! Thank you!

careless handling – Grace moved my household goods from Perth to Melbourne last year. The goods were carefully packed in Perth but were transhipped in Melbourne. Not only were iresplacable ceramics broken, but a $3,000 coffee table was damaged through careless handling. When the table left Perth, it was wrapped in blankets and its legs were protected with cardboard… Read more

cartons. The table was transhipped in Melbourne and arrived at my house unprotected and standing on its end in the container damaging its top. Grace response was that we should have taken insurance. I was told that had I paid for insurance, we would have received compensation. Is it reasonable that we should insure ourselves against careless handling of our goods to have the money returned when our goods were damaged? I think not. Grace offered $300 as compensation 'without prejudice', an offer we refused. I eventually received a quotation for a new table top and requested that Grace pay this.The cost is equivalent to the amount I would have had to pay to insure my goods. I have not heard from the company. Consumer protection advice suggest that I should receive compensation, something I will pursue through consumer protection agencies and possibly through courts.

$16,000 nightmare continues – So the $16,000 nightmare of this move continues. After all the damage to my furniture & boxes..see photos in previous review, I'm palmed off by Grace to use their insurance they sold me. Now I am told by the insurance company I cannot claim for any damaged boxes packed by me...only for boxes packed by Grace. If I was told this I would not even… Read more

have taken the insurance - which was very expensive. Email from Insurance company; ""Please note any claim for any broken or damaged item with a carton can only proceed for any cartons that have been packed by Grace. Any damage to any items within a PBO carton (Owner packed carton) is not to be included as Grace did not pack the cartons." Unbelievable..this nightmare is getting worse. Grace want nothing to do with the problem. Nightmare/Stress/huge bill.

This is a terrible experience!! – I just had a small move with a number of boxes and hand luggage. This company lost one of them, and without leaving me any details to trace back. Unbelievable. No one tries to contact me, even on the delivery day. They just simply shoot me an email and promised will call me on that day, but I did not receive any calls in the end. They left the… Read more

stuff in the house and told my housemate something is missing. Is that how customer service works? I paid upfront straight, and I got all the craps from you guys. I have to chase it up, making those funny calls to you guys for different interstate offices to locate my stuff, which is your fault, however, I take the responsibility? Your guys lack the sense of responsibility. I will definitely blacklist this removal company and not recommend any of my friends use it.

Melbourne to Melbourne – Jess and crew were friendly, efficient and made our move easy. Show reply