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Grace Self Storage

Grace Self Storage

4.4 from 90 reviews

Reviews

Review distribution

5 star
72
4 star
7
3 star
0
2 star
1
1 star
10

Grace

GraceAdelaide

Terrible, unprofessional, disorganised.

published
1 comment
Grace Self Storage
Grace R.Grace Self Storage

Betty olivera

Betty oliveraGreater Melbourne (Outer), VIC

  • 2 reviews

Unable to deliver my furniture

published

THIS IS THE WORST COMPANY I HAD TO DEAL WITH. I havent got any thing in my house i am 68 and my husband is 74 and they told me to get my own drivers and removalists

2 comments
Betty olivera
Betty olivera

Since i wrote this review the problem was rectified and i am getting my furniture delivered on Monday.

Grace Self Storage
Grace R.Grace Self Storage

Dear Betty,
Thank you for providing your feedback. We are sorry to hear about your experience but glad to see we were able to rectify the issue. We wish you all the best.
Kind regards,
Grace Customer Service.

Excellent Customer Service

published

We could not be more pleased with the excellent service given by John Hernandez, he was very courteous, helpful and extremely efficient.
I would definately recommend Smartbox in the future.
Sharon Cornwall

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Sharon,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to John.
Kind regards,
Grace Customer Service

Denise

Denisesydney

  • 5 reviews

Exceptional service, great prices, fantastic customer service.

published

Very happy, everyone I dealt with were polite, helpful, great customer service. James was outstanding trying to help our move go as smoothly as possible. John, the driver was terrific (as was Devin) giving us the time to make sure the set up of the pod was as good as possible to meet our needs. To sum up, exceptional service and communication, very helpful and polite staff. All this and very reasonable price making moving as ease as. Would definitely recommend them and use again.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Denise,
Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Grace Customer Service


Caz

CazSydney

  • 2 reviews

Great communication and personable staff

published

We have a storage pod with Grace and each time I have had to contact their office, all staff have been extremely helpful and accommodating. They have helped us beyond my expectations and it is reassuring to be able to deal with real people who listen and are happy to help.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Caz,
Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you again in the future.
Kind regards,
Grace Customer Service


Cue Clothing Co.

Cue Clothing Co.Sydney, NSW

EXCELLENT SERVICE FROM JAMES

published

I had the most excellent service from a gentleman from James - he went above and beyond for me - no issue was too hard and he was very pleasant to deal with - because of him i will use this storage service the next time i need a storage box.
thank you James
Yasmin

2 comments
Grace Self Storage
Grace R.Grace Self Storage

Dear Yasmin,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to James.
Kind regards,
Grace Customer Service

Thank you !!!!


janieg

janieg

  • 2 reviews

A great service for people on the mive

published

The service that was provided from the first call to the next day when I had difficulty filling the form and to the terrific team that stored my furniture thank you. Will recommend your company.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear janieg,
We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.
Kind regards,
Grace Customer Service


Poppy

PoppySYDNEY

Very professional and friendly service

published

I was very happy with the service. John was very competent and professional. I was very impressed by him and his two fellow workers.
I will definitely recommend Grace.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Poppy,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you again in the future.
Kind regards,
Grace Customer Service

Fabulous!!

published

This is our first time moving and we can't thank everyone at Grace enough for their fabulous service.. From our first call to the actual move was flawless. A special mention must be made about Andre our driver who was amazing. This man was worth two men and there is no way we would have coped without his knowledge. Thank you Andre very much!!!

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Karen,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to Andre and our moving team.
Kind regards,
Grace Customer Service

ACG

ACGSydney

Great Service

published

Very accommodating for booking and was able to keep container a day longer which was a massive help. Great customer service.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear ACG,
Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you again in the future.
Kind regards,
Grace Customer Service


Great service

published

Everyone I dealt with was really friendly and helpful and they managed to get everything organised at the last minute. Very reasonably priced too for the quality of service.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Rose,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our team.
Kind regards,
Grace Customer Service


Great customer service.

published

Had a lot of help for a last minute move. With great customer service I was able to organise a removalist a day later. Thanks for the help guys.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Matthew,
Thank you for using Grace. We’re glad you enjoyed your experience and wish you all the best in your new home.
Kind regards,
Grace Customer Service


Joyce

JoyceMaroubra

  • Verified customer

Great Experience!

published

From day one we asked for a quote to the last day we have our stuff removed, the team of Grace Storage has been awesome! Very easy to deal with, very efficient and always full of energy. Strongly recommend them to anyone!

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Joyce,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our team.
Kind regards,
Grace Customer Service


These guys are crooks!

published
1 comment
Grace Self Storage
Grace R.Grace Self Storage

NEVER using again! THE WORST CUSTOMER SERVICE

published
1 comment
Grace Self Storage
Grace R.Grace Self Storage
Ewan s

Ewan sHunter Region, NSW

  • 10 reviews
  • 4 likes

fantastic service

published

We used Grace storage to book a 20cbm Cage back in 2016. The price was very competitive, however, what led us to book was the overall service offered by James. He was helpful and also flexible to our needs. The storage container was delivered on time and really was a saving grace (pun intended) whilst we were selling our house. It was secure and dry and stored most of our 3bd house furnishings.

Thanks guys

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Dear Ewan,
Great pun! We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our storage team.
Kind regards,
Grace Customer Service


Near perfect for a painless moving house.

published

Fast on dealing,easy booking, reasonable price. Many different sizes to choose. I would prefer to have more things inside box to stablelize from movings.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Nz

NzSydney

  • 2 reviews

Great service before and after...

published

I used Grace storage and Grace removals for storing my stuff with them for 6 months and then to move from Syd to Melb. They were just amazing in both services. Being a toddler's mom I had lot of stress on how things will go with such a move but they were so efficient in loading/unloading it was just worth it. Also they were so supportive when they did small damage in my new apartment, they sent handyman (free) to repair it which is such an amazing customer service. They were prompt and helpful. I would definitely use them again and recommend them if you want a peaceful move.

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Worse experience ever

published

From day of pick up was worse experience I've had didn't happen was a day late cost me another day of rent and my partner and myself both self employed a days work.
Then I was told if you didn't use a full month you were refunded so only using 2 weeks into my 2nd month still paid a full month storage and insurance, so 2 weeks insurance and there not insuring your belongings.
Then came time to move you was informed easter sat was opened so organised my move then told no sorry wrong information.
Then they take your return of container fee a week prior to you even receiving it!

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Charles & co: 5 star review for all involved!

published

Sincerest thanks & storage loads of gratitude to all the crew at Grace Bros. particularly Charles & our man on ground Andrew. Could not have done it without you. You came to our rescue in a time of great need & for this we are eternally grateful. Best & nicest in the biz!

1 comment
Grace Self Storage
Grace R.Grace Self Storage

Thank you for your kind words Clea. We are proud of our team and their dedication to help our customers.
Kind regards,
Grace Customer Service


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Questions & Answers

Beverley

Beverleyasked

What size are storage?

2 answers
Grace Self Storage
Grace R.Grace Self Storage

Dear Beverley,
We have 5m3, 10m3 and 20m3 storage modules. If you're unsure about what size storage module you require, please use our free self storage space calculator: https://www.grace.com.au/self-storage-quote/
Kind regards,
Grace Customer Service

Denise
Denise

I think it looks about the size of a small caravan or even a little bigger. We used two and got most of a 5 bedroom etc in the two. Very good organisation.


Get an answer from our members and Grace Self Storage representatives

Details

CategoryStorage Providers

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