Grace Self Storage

Very happy with my experience from start to finish. 4+ years ago I needed to store the contents of my apartment whilst I relocated overseas. I had the assistance of two removalists to package it all up and store on a monthly basis ongoing. With appropriate notice, both myself and my family easily accessed the box as needed over this time and everything was in great shape. A week ago, I reached out to end my lease with them, and the box was delivered and picked up again promptly and without fuss.

I am very pleased that we chose Grace Storage. We were able to access our smartbox on numerous occasions with efficiency and great communication. Everything stayed in perfect condition over there there years.The staff are lovely and it was good value too.

From the start, I have told my request clearly to the Moving Consultant. I only need 4 weeks storage during my apartment renovation; same pick-up and delivery address, the pick-up and delivery dates are agreed and fixed. Simple!!! I accepted the online quotation which stated a total amount and paid it accordingly. After they picked up my stuffs, an invoice was sent to me. I contacted the staff; why this additional amount is never communicated. He said its for storage fee...but that total amount is not stated in quotation!! A standard reply is g...

First, the wrong box was delivered to us, from their cheaper sister company. Big holes in it and black mould. They also were adamant that they would call me before leaving the box but despite me leaving verbal, written and a map description of where to leave it they dropped it on the wrong street. It took them a whole day to come and move it to my house. Then another two days to replace it with the better box that I was paying for. The box is a meter off the ground so very hard to load. Then they took three days to collect it despite them sayin...

THIS IS THE WORST COMPANY I HAD TO DEAL WITH. I havent got any thing in my house i am 68 and my husband is 74 and they told me to get my own drivers and removalists

We could not be more pleased with the excellent service given by John Hernandez, he was very courteous, helpful and extremely efficient.
I would definately recommend Smartbox in the future.
Sharon Cornwall

Very happy, everyone I dealt with were polite, helpful, great customer service. James was outstanding trying to help our move go as smoothly as possible. John, the driver was terrific (as was Devin) giving us the time to make sure the set up of the pod was as good as possible to meet our needs. To sum up, exceptional service and communication, very helpful and polite staff. All this and very reasonable price making moving as ease as. Would definitely recommend them and use again.

We have a storage pod with Grace and each time I have had to contact their office, all staff have been extremely helpful and accommodating. They have helped us beyond my expectations and it is reassuring to be able to deal with real people who listen and are happy to help.

I had the most excellent service from a gentleman from James - he went above and beyond for me - no issue was too hard and he was very pleasant to deal with - because of him i will use this storage service the next time i need a storage box.
thank you James
Yasmin

The service that was provided from the first call to the next day when I had difficulty filling the form and to the terrific team that stored my furniture thank you. Will recommend your company.

I was very happy with the service. John was very competent and professional. I was very impressed by him and his two fellow workers.
I will definitely recommend Grace.

This is our first time moving and we can't thank everyone at Grace enough for their fabulous service.. From our first call to the actual move was flawless. A special mention must be made about Andre our driver who was amazing. This man was worth two men and there is no way we would have coped without his knowledge. Thank you Andre very much!!!

Very accommodating for booking and was able to keep container a day longer which was a massive help. Great customer service.

Everyone I dealt with was really friendly and helpful and they managed to get everything organised at the last minute. Very reasonably priced too for the quality of service.

Had a lot of help for a last minute move. With great customer service I was able to organise a removalist a day later. Thanks for the help guys.