Grace Self Storage

Grace Self Storage

 Verified
Grace Self Storage
4.4

93 reviews

PositivevsNegative
87% · 8112 · 13%

Customer Service
3.3
Job Satisfaction
3.7

Reviews

93 reviews
93 reviews
R Twist
R Twist
 

Great for ongoing storage requirements

Very happy with my experience from start to finish. 4+ years ago I needed to store the contents of my apartment whilst I relocated overseas. I had the assistance of two removalists to package it all up and store on a monthly basis ongoing. With appropriate notice, both myself and my family easily accessed the box as needed over this time and everything was in great shape. A week ago, I reached out to end my lease with them, and the box was delivered and picked up again promptly and without fuss. Show reply
Customer Service
MPR
MPR
 

Great service

I am very pleased that we chose Grace Storage. We were able to access our smartbox on numerous occasions with efficiency and great communication. Everything stayed in perfect condition over there there years.The staff are lovely and it was good value too. Show reply
Olga
OlgaSydney, NSW3 posts
 
Grace Self Storage
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Grace
GraceAdelaide3 posts
 
Grace Self Storage
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Betty olivera
Betty oliveraGreater Melbourne (Outer), VIC3 posts
 

Unable to deliver my furniture

THIS IS THE WORST COMPANY I HAD TO DEAL WITH. I havent got any thing in my house i am 68 and my husband is 74 and they told me to get my own drivers and removalists

Betty olivera
Betty olivera  
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Since i wrote this review the problem was rectified and i am getting my furniture delivered on Monday.

Shazza
Shazza2 posts
 

Excellent Customer Service

We could not be more pleased with the excellent service given by John Hernandez, he was very courteous, helpful and extremely efficient.

I would definately recommend Smartbox in the future.

Sharon Cornwall

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Denise
Denisesydney14 posts
 

Exceptional service, great prices, fantastic customer service

Very happy, everyone I dealt with were polite, helpful, great customer service. James was outstanding trying to help our move go as smoothly as possible. John, the driver was terrific (as was Devin) giving us the time to make sure the set up of the pod was as good as possible to meet our needs. To sum up, exceptional service and communication, very helpful and polite staff. All this and very reasonable price making moving as ease as. Would definitely recommend them and use again.

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Caz
CazSydney2 posts
 

Great communication and personable staff

We have a storage pod with Grace and each time I have had to contact their office, all staff have been extremely helpful and accommodating. They have helped us beyond my expectations and it is reassuring to be able to deal with real people who listen and are happy to help.

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Cue Clothing Co.
Cue Clothing Co.Sydney, NSW3 posts
 

EXCELLENT SERVICE FROM JAMES

I had the most excellent service from a gentleman from James - he went above and beyond for me - no issue was too hard and he was very pleasant to deal with - because of him i will use this storage service the next time i need a storage box.

thank you James

Yasmin

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janieg
janieg2 posts
 

A great service for people on the mive

The service that was provided from the first call to the next day when I had difficulty filling the form and to the terrific team that stored my furniture thank you. Will recommend your company.

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Poppy
PoppySYDNEY
 

Very professional and friendly service

I was very happy with the service. John was very competent and professional. I was very impressed by him and his two fellow workers.

I will definitely recommend Grace.

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Karen
Karen
 

Fabulous!!

This is our first time moving and we can't thank everyone at Grace enough for their fabulous service.. From our first call to the actual move was flawless. A special mention must be made about Andre our driver who was amazing. This man was worth two men and there is no way we would have coped without his knowledge. Thank you Andre very much!!!

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ACG
ACGSydney
 

Great Service

Very accommodating for booking and was able to keep container a day longer which was a massive help. Great customer service.

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Rose
Rose
 

Great service

Everyone I dealt with was really friendly and helpful and they managed to get everything organised at the last minute. Very reasonably priced too for the quality of service.

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Matthew Kennedy
Matthew Kennedy
 

Great customer service

Had a lot of help for a last minute move. With great customer service I was able to organise a removalist a day later. Thanks for the help guys.

 Show reply

Questions & Answers

Beverley
Beverley

What size are storage?

Grace Self Storage
Grace Self Storage   DM   
Denise
Denise  

I think it looks about the size of a small caravan or even a little bigger. We used two and got most of a 5 bedroom etc in the two. Very good organisation.

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