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Granite Transformations

Granite Transformations

3.5 from 131 reviews · View Statistics

Reviews

  • Customer Service
    3.3 (15)
  • Timeliness
    3.7 (14)
  • Job Satisfaction
    3.4 (14)
  • Rates and Fees
    3.4 (14)
  • Product Quality
    3.5 (13)
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Review
ReviewCanberra 2600, ACT

Appalling customer service - dont waste your time!

published

Rude staff and appalling customer service! Clearly taking advantage of the current building boom in Canberra! They want you to pay 90% of the quote before they start work! Recommend you dont waste your time or money!

Customer Service
Rates and Fees
Incentivised ReviewNo
Tina Hughes
Tina HughesLaunceston, TAS

Granite Transformations Launceston is great

published

The mark of a great company is how they sort out any issues that come up. Great job and thank you. We love our bench tops, they are just beautiful.

Timeliness
Incentivised ReviewNo
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0.0
(1,234)
CFC
CFC
  • 2 reviews
  • 1 like

Couldn't have asked for better results

published

From the initial planning stages through to the completion of our kitchen refurbishment, Granite Transformations Canberra have exemplified brilliant customer service, attention to detail and quality craftsmanship. The work site and our kitchen area were left very clean and tidy and the whole experience was painless. So good, we've asked them to come back and do some more work for us. I do not often award 5/5 on surveys, so this rating is exceptional.

Customer Service
Timeliness
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WHITAKER
WHITAKERNicholls 2913, ACT
  • 4 reviews
  • 2 likes

Give them a try

published

Some may have read my review over 6 months ago about the former GT in Fyshwick. They have a new franchisee who does amazing work, in fact I've given them a try and I'm impressed! Don't judge these people by the old franchisee.

Customer Service
Timeliness
Disappointed
Disappointed Perth, WA

Very disappointed

published

Perth
The tradespersons were not considerate in area they worked in, the mess from dust, plaster throughout kitchen/ and glue on floor took me 6 hours to clean up. Then completed works had a joining fault this was repaired however no follow up from company other than a invoice.

Customer Service
Job Satisfaction
Janine
JanineSydney Surrounds, NSW

Don't bother - if it's faulty they won't fix

published

See photos. They refused to fix it. Office of Fair Trading were notified, and advised my only option is to take them to Small Claims Court to get it fixed.

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Timeliness
Seriously
Seriously
  • 4 reviews
  • 4 likes

granite transformation Tasmania

published

Poor workmanship, no care attitude. Promise the world deliver little. Ended up with water damage because they couldn't be bothered to seal properly. They then had the audacity to tell me not there problem. Granite finish dull, not polished correctly. Stay away

Customer Service
Timeliness
Thomas Parissenti
Thomas ParissentiSydney, NSW
  • 3 reviews
  • 3 likes

Great design and professional company

published

Had kitchen done and the result was outstanding!
We choose marble look granite and polyurethane doors, everything is custom made to fit perfectly our open space kitchen.
Better then expected!!!
Well done granite transformation caringbah

Customer Service
Timeliness
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0.0
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Maruk
MarukSydney, NSW

Excellent product and service

published

We engaged Waratah Kitchens having used the Granite Transformations product approximately 20 years back. Dimitri and Luke are thorough professionals, good at their work, punctual, tidy and respectful. Of all the renovation projects we undertook in our new home, our experience working with Waratah Kitchens surpassed all others. Very pleased with the result. Thank you.

Customer Service
Timeliness
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Brett and Keren
Brett and KerenSydney, NSW

Happy Customer

published

The team at Waratah Kitchens/Granite Transformations were very professional from the initial consultation to the end of the job. They were punctual and reliable. They resurfaced and extended our existing benchtop and replaced our splash backs. We couldn’t be happier with the outcome. Thank you very much.

Brett & Keren
Castle Hill

Customer Service
Timeliness
Jeff
JeffGreater Melbourne (Inner), VIC

Cheap and nasty product

published

New bench top less than 2 years old, warping and coming apart at the joins, steer clear if you want a long lasting product. Have contacted on numerous occasions with no reply.

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Customer Service
Timeliness
Garry and Linda
Garry and LindaSydney, NSW

A huge thanks

published

The team from Waratah Kitchens/Granite Transformations at North Rocks recently upgraded part of our kitchen and installed a benchtop and cupboards in our laundry. They were professional from our initial enquiry to the completion of the job. A pleasure to work with and would certainly recommend them and its just a pity that we will not need them to do anything to our kitchen for many years.

Customer Service
Timeliness
Mabel V.
Mabel V.Sydney, NSW

Excellent job!

published

Waratah Kitchens/Granite Transformations North Rocks installed a Calacutta benchtop and repolished my existing cabinets. They have done an excellent job and it has been good value for money. I am very happy with the result and highly recommend them!

Customer Service
Timeliness
Yvonne
YvonneSydney, NSW
  • 3 reviews

SO MUCH BETTER!

published

We downsized from a house to an apartment and found the kitchen to be impractical. After deciding we needed to do something about it we made arrangements for Vicki from Granite Transformations to come and advise what we could/should do. We listened carefully to her suggestions and made some of our own and the outcome is fantastic. From the moment the various tradespeople arrived to the moment it was completed we were very happy with the service from all involved. It's been a few months now and we have got used to it and can't recommend them highly enough. Many thanks GRANITE TRANSFORMATIONS in BROOKVALE.

Customer Service
Timeliness
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0.0
(1,234)

NEVER use any Granite Transformation franchises; once they have your money they don't want to know.

published
Customer Service
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Page 1 of 9

Questions & Answers

Corliss
Corlissasked

Has anyone dealt with Advanced Cabinetry in Ballarat, Victoria using Granite Transformation?

No answers
Terry M.
Terry M.asked

what size is the granite slab before "L" shapes are cut, I am trying to avoid joins

No answers
Jane M.
Jane M.asked

Has anyone dealt with Granite Transformations Central West? It seems there is a huge difference between franchises.

1 answer
Gavan K.
Gavan K.

I would stay away imo.My kitchen literally fell apart in 7 years.Also they didnt honer the warrenty. Huge franchise issues in canberra.
All are the same quality and will be junk in 7 years imo

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