Reviewer Photos & Videos
Excellent product and service
We engaged Waratah Kitchens having used the Granite Transformations product approximately 20 years back. Dimitri and Luke are thorough professionals, good at their work, punctual, tidy and respectful. Of all the renovation projects we undertook in our new home, our experience working with Waratah Kitchens surpassed all others. Very pleased with the result. Thank you.
The team at Waratah Kitchens/Granite Transformations were very professional from the initial consultation to the end of the job. They were punctual and reliable. They resurfaced and extended our existing benchtop and replaced our splash backs. We couldn’t be happier with the outcome. Thank you very much.
Brett & Keren
A huge thanks
The team from Waratah Kitchens/Granite Transformations at North Rocks recently upgraded part of our kitchen and installed a benchtop and cupboards in our laundry. They were professional from our initial enquiry to the completion of the job. A pleasure to work with and would certainly recommend them and its just a pity that we will not need them to do anything to our kitchen for many years.
Waratah Kitchens/Granite Transformations North Rocks installed a Calacutta benchtop and repolished my existing cabinets. They have done an excellent job and it has been good value for money. I am very happy with the result and highly recommend them!
SO MUCH BETTER!
We downsized from a house to an apartment and found the kitchen to be impractical. After deciding we needed to do something about it we made arrangements for Vicki from Granite Transformations to come and advise what we could/should do. We listened carefully to her suggestions and made some of our own and the outcome is fantastic. From the moment the various tradespeople arrived to the moment it was completed we were very happy with the service from all involved. It's been a few months now and we have got used to it and can't recommend them highly enough. Many thanks GRANITE TRANSFORMATIONS in BROOKVALE.
NEVER use any Granite Transformation franchises; once they have your money they don't want to know.
Never consider using Granite Transformations. I used Granite Transformations in Brisbane to update an existing kitchen. I want to warn people never to use any of the franchises; once they have your money they don't want to know. The work they did at my house in Queensland was shockingly bad and it is now falling apart well before the worthless 'guarantee' is up. The benchtop discoloured, although it was not in direct sunlight and they first tried to blame me then their suppliers! I had to take Granite Transformations to court so I could aff...ord to employ others to sort out their bad workmanship. I was polite but their admin staff were rude and aggressive and refused to correct their mistakes or refund me. The day before the court hearing they admitted liability and offered cash. No apology though. So I was left out of pocket and the stress was unbearable, days off work to try to sort it all out, etc. Never use them, have heard nothing but bad reviews from others.
Filthy, rude and disrespectful
Not surprised by the bad reviews. One the franchisees ( Bolgers of Bendigo 2 vehicles) drove into my business. The woman entered the store then walked out and urinated on the forecourt, one of the men urinated On the side of the driveway near the garden.Totally inconsiderate of any person who has to walk there or the fact that young children play at the side of the drive near the garden .When approached about their behaviour and the fact it was on security cameras ,one of the men laughed “Free advertising ”. They started cooking.This is a serv...ice station, not only a dangerous but also an illegal activity. They were very rude and started get confrontational.I decided to closed early and asked them to leave then closed the gates. I phone them to discuss their behaviour and was met with pure profanity. Didn’t care. So I can only surmise by their attitudes that they conduct themselves that way in all aspects of their lives.
- Verified customer
Don’t look below the surface or once we have your money we don’t care
Granite Transformations (Goulburn/Canberra): the work looks great, but the cupboards and drawers left full of rubble, dust and screws (finally admitted it was their tradespeople but did try to blame it on the plumber) and left rubbish in the skip of our other tradies. Reception staff lied about following up, accusing us of things we never said. Refused to deal with the issue and once paid, refused to deal with our concerns.
Still waiting for promised repairs
The kitchen, laundry and ensuite were great when first completed. However within a short time we had a warped kick board, trim peeling off shelves and bathroom panels warping from water damage. We have been waiting for 2 years for them to fix these. They have promised but not shown up yet.
- Verified customer
Lifetime limited warranty is worthless
I had Granite Transformation install new countertops about 4 and a half years ago. There was a problem with the edge chipping within a year and it was fixed. However, since that time many rough places have shown up on the surface. I have requested repairs and have been turned down. Do no business with this company because they do not stand behind their product.
- Verified customer
Love the new bench top and pantry.
We had the Penrith store do our work. The guys who did the work on our bench & pantry have done a fantastic job.
But, dealing with [name removed] has been hard work. The lack of communication on the day of installation was disappointing, as the guys were late but no phone call was received. Then I was told the pantry would not be done that day as promised when booking the job, but days later as there was a problem with a machine. I had to call the office to find out what was happening. Again I had not received a call about this. There is a sme...
Not very happy
Granite Transformations Coffs Harbour installed a beautiful kitchen for us 9 years ago with a 10 year warranty but now, the cornices installed by one of THEIR contractors, are falling off the ceiling and they don't want to know about it because, as they say, the business has changed hands (not OUR problem). We dealt with a business, NOT who owns it, and have a warranty. Whoever bought the business is also not OUR problem. Our contract was with a business, Granite Transformations, despite the 1,2 or 3 owners who may have come along in the meanti...me. I will be taking them to the Department of Fair Trading, as the company, at that time should, in my opinion, still be held responsible under our original warranty agreement with Granite Transformations.
Easy way to to cover old kitchen tops
Had our large kitchen in Balwyn and our unit in Kew both fitted with Granite Transformations and found them perfect. Was surprised the first time when the fitter turned up with the material which looked liked sheets of laminex but when he fitted the sheets together quickly and easily over the existing tiles the result was surprisingly good and looked like an expensive granite counter top.
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Questions & Answers
Has anyone dealt with Granite Transformations Central West? It seems there is a huge difference between franchises.
Hi, About 2 or possibly 3 years ago, John from Penrith store come to give me a quote to renovate my bathroom. He was there for about an hour, we discussed my options and he explained how they install the granite sheets. Even though he told me that they don't do many bathrooms he was still going to give me a quote and mentioned who he had in mind to do the job.
A few weeks past and I hadn't heard anything from him, so I called numerous times and then called into the Penrith branch some weeks later - to be told that John would call me in a few days. .....I have never received a quote or phone call to follow up since the initial call out.... still waiting.
The disappointment is two fold - a) I have no idea how much the job was going to be and if it is worth pursuing and b) I am still interested in the product and the concept of not having tiles in the shower area, no more trying to keep the grout clean. Now that a few years have past the range of products and styles has increased and it is even more appealing. I am hoping by using Granite Transformations that my bathroom renovation would be a more economical option than a full renovation.
What are my options? I don't really want to have deal with Penrith? I see there is now an address for Prestons which is a lot closer to me. Do they have a sales and service team that can quote, explain the process and install with some professionalism?
We used Taren Point/ Caringbah, and I think every branch is a different contractor, running their own show. From the showroom friendliness, to the measurer, to the tradies installing, we had no problems and the kitchen splashback in the same material is the best thing I have ever done!!! 3 months down the track and we are exceptionally happy with the product, workmanship and professionalism of this branch.
Thanks Eileen, that's great, I have been impressed with what I have seen and I would really like to see how much it would be to 'transform' my bathroom.
The situation is though, I believe they are Franchises and they refer you to their local branch so they aren't treading on anyone's toes. I am hoping I can deal with another branch and then receive the service like you and others have experienced.
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