NEVER use any Granite Transformation franchises; once they have your money they don't want to know.
Never consider using Granite Transformations. I used Granite Transformations in Brisbane to update an existing kitchen. I want to warn people never to use any of the franchises; once they have your money they don't want to know. The work they did at my house in Queensland was shockingly bad and it is now falling apart well before the worthless 'guarantee' is up. The benchtop discoloured, although it was not in direct sunlight and they first tried to blame me then their suppliers! I had to take Granite Transformations to court so I could aff...ord to employ others to sort out their bad workmanship. I was polite but their admin staff were rude and aggressive and refused to correct their mistakes or refund me. The day before the court hearing they admitted liability and offered cash. No apology though. So I was left out of pocket and the stress was unbearable, days off work to try to sort it all out, etc. Never use them, have heard nothing but bad reviews from others.
Filthy, rude and disrespectful
Not surprised by the bad reviews. One the franchisees ( Bolgers of Bendigo 2 vehicles) drove into my business. The woman entered the store then walked out and urinated on the forecourt, one of the men urinated On the side of the driveway near the garden.Totally inconsiderate of any person who has to walk there or the fact that young children play at the side of the drive near the garden .When approached about their behaviour and the fact it was on security cameras ,one of the men laughed “Free advertising ”. They started cooking.This is a serv...ice station, not only a dangerous but also an illegal activity. They were very rude and started get confrontational.I decided to closed early and asked them to leave then closed the gates. I phone them to discuss their behaviour and was met with pure profanity. Didn’t care. So I can only surmise by their attitudes that they conduct themselves that way in all aspects of their lives.
- Verified customer
Don’t look below the surface or once we have your money we don’t care
Granite Transformations (Goulburn/Canberra): the work looks great, but the cupboards and drawers left full of rubble, dust and screws (finally admitted it was their tradespeople but did try to blame it on the plumber) and left rubbish in the skip of our other tradies. Reception staff lied about following up, accusing us of things we never said. Refused to deal with the issue and once paid, refused to deal with our concerns.
Still waiting for promised repairs
The kitchen, laundry and ensuite were great when first completed. However within a short time we had a warped kick board, trim peeling off shelves and bathroom panels warping from water damage. We have been waiting for 2 years for them to fix these. They have promised but not shown up yet.
- Verified customer
Lifetime limited warranty is worthless
I had Granite Transformation install new countertops about 4 and a half years ago. There was a problem with the edge chipping within a year and it was fixed. However, since that time many rough places have shown up on the surface. I have requested repairs and have been turned down. Do no business with this company because they do not stand behind their product.
- Verified customer
Love the new bench top and pantry.
We had the Penrith store do our work. The guys who did the work on our bench & pantry have done a fantastic job.
But, dealing with [name removed] has been hard work. The lack of communication on the day of installation was disappointing, as the guys were late but no phone call was received. Then I was told the pantry would not be done that day as promised when booking the job, but days later as there was a problem with a machine. I had to call the office to find out what was happening. Again I had not received a call about this. There is a sme...
Not very happy
Granite Transformations Coffs Harbour installed a beautiful kitchen for us 9 years ago with a 10 year warranty but now, the cornices installed by one of THEIR contractors, are falling off the ceiling and they don't want to know about it because, as they say, the business has changed hands (not OUR problem). We dealt with a business, NOT who owns it, and have a warranty. Whoever bought the business is also not OUR problem. Our contract was with a business, Granite Transformations, despite the 1,2 or 3 owners who may have come along in the meanti...me. I will be taking them to the Department of Fair Trading, as the company, at that time should, in my opinion, still be held responsible under our original warranty agreement with Granite Transformations.
Easy way to to cover old kitchen tops
Had our large kitchen in Balwyn and our unit in Kew both fitted with Granite Transformations and found them perfect. Was surprised the first time when the fitter turned up with the material which looked liked sheets of laminex but when he fitted the sheets together quickly and easily over the existing tiles the result was surprisingly good and looked like an expensive granite counter top.
Kitchen Renovations Make Over
Well these people are worth more than a 5 stars wonderful, very helpful, reliable, was quick to make solutions and suggestions to any problems along the way. They are very reasonable price, they never suggested a more expensive option. I/we extremely happy with this group and thoroughly recommend Granite Transformation (Taren Point)
My kitchen has been the talking feature of our home and have decide to expand the kitchen with there service.
Thank you guys
The edges corroded quite quickly.
After having granite transformations install my bench top from scratch, as in not an overlay of an original bench top, it began to stain right away. At least 6 months later they came to put an overlay on their original and put a big seam over my work area where there hadn’t been one before. After not very many years(3?) the edges were corroding and chipping. Many of my favourite shirts have holes in them now. I thought I must have moths particular to the stomach area or some bizarre reason until another friend with a granite transformation benc...htop told me it was the bench edge and happened to her too. After several calls and requests for them to please fix it, and I told them I was willing to pay for the repair, Granite Transformations continued to ignore me and I now have the huge expense of paying for a whole new benchtop.
Exceeded Expectations from Beginning to End.
We recently chose Granite Transformations ( Box Hill) to install a new kitchen. From the first moment they called out to quote to the completed job we experienced only professionalism, thoroughness, amazing customer service and couldn’t be more happy with our experience from beginning to end. It exceeded our expectations. The attention to detail and the way they worked with us made the whole process easy. The team at Granite Transformations and their recommended tradies, were on time, polite and respectful as the work was being completed and l...eft the work areas clean and tidy. The schedule we were given for the job was on time and the cost extremely reasonable. The owner ( George) went above and beyond. We are so happy with our completed new kitchen, I would not hesitate to recommend this company. It was absolutely extraordinary. Total install was 4 only days and could not have had a better experience.
Poor workmanship, had them back 3 time to make the job look half reasonable standard. Just discovered why our new rangehood they installed is not venting, they fixed the rangehood on wall and plugged it in to power but didn't install the venting. Guess they thought wont matter if we can't see it. Now we have to remove the whole rangehood install the venting and reinstall.
Overall far below average job.
- Verified customer
UPDATE Great Product. Terrible Customer service
Had bathroom vanity benchtops installed last week. Installers were pleasant and tidy. After the 24hr drying period I became aware that the front panel of the benchtop was preventing drawers and cupboards from opening. I contacted the franchisee who seemed barely bothered by it. Being a main bathroom, all of my bathroom/cosmetic/hair products are in this drawer which I can not open. I would have expected some form of apology and effort to resolve the problem as soon as possible, instead I was told they would talk to the installer the following w...eek to see when/maybe he could attend. I have tried telephoning the showroom numerous times with no answer (been told phones are having a problem), tried mobile numbers, left messages and no response. I even contacted Head Office (whose phone number listed on the website is incorrect) and was told it was up to the franchisee. They did today have the audacity to request payment which will not be forthcoming until the work is completed to an acceptable standard ie. ability to open drawers/cupboards. My concern is how they are going to fix it, grinding it back will likely a) cause damage to the existing cupborad frame and b) not leave a clean straight edge; removing the benchtop, if even possible will more than likely damage the cabinet.I am very disappointed and my original excitement of the look of the benchtops has worn off following this complete lack of responsibility and customer care. I am sure the showroom workers have access to their toiletries albeit they seem to think it is not a problem for me. UPDATE: Installers returned and fixed the problem by adjusting the drawer/ cupboard hinges. Now I can enjoy my new bench tops.
- ‹ Prev
- Next ›
Questions & Answers
Has anyone dealt with Granite Transformations Central West? It seems there is a huge difference between franchises.
Hi, About 2 or possibly 3 years ago, John from Penrith store come to give me a quote to renovate my bathroom. He was there for about an hour, we discussed my options and he explained how they install the granite sheets. Even though he told me that they don't do many bathrooms he was still going to give me a quote and mentioned who he had in mind to do the job.
A few weeks past and I hadn't heard anything from him, so I called numerous times and then called into the Penrith branch some weeks later - to be told that John would call me in a few days. .....I have never received a quote or phone call to follow up since the initial call out.... still waiting.
The disappointment is two fold - a) I have no idea how much the job was going to be and if it is worth pursuing and b) I am still interested in the product and the concept of not having tiles in the shower area, no more trying to keep the grout clean. Now that a few years have past the range of products and styles has increased and it is even more appealing. I am hoping by using Granite Transformations that my bathroom renovation would be a more economical option than a full renovation.
What are my options? I don't really want to have deal with Penrith? I see there is now an address for Prestons which is a lot closer to me. Do they have a sales and service team that can quote, explain the process and install with some professionalism?
We used Taren Point/ Caringbah, and I think every branch is a different contractor, running their own show. From the showroom friendliness, to the measurer, to the tradies installing, we had no problems and the kitchen splashback in the same material is the best thing I have ever done!!! 3 months down the track and we are exceptionally happy with the product, workmanship and professionalism of this branch.
Thanks Eileen, that's great, I have been impressed with what I have seen and I would really like to see how much it would be to 'transform' my bathroom.
The situation is though, I believe they are Franchises and they refer you to their local branch so they aren't treading on anyone's toes. I am hoping I can deal with another branch and then receive the service like you and others have experienced.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.