Great Southern Bank

I have had no problems with Great Southern Bank on an everyday, general and communication point in the past, however, when it comes to a loan; they wanted 10 months' worth of payslips. I've never heard of that before, and when I researched it, it is not normal. I have no problems in supplying 10 months' worth; however, I shouldn't have to, it's an… Read more

unrealistic expectation, when everywhere else only requires the last most recent three payslips.

I earn good pay, in a secure job, I've paid off my previous car loan a year ahead of schedule and I'm reliable...., now although they don't know this and this is my first time applying through them which could be why, I don't know, it's still unrealistic to expect people to supply 10 months' worth of payslips.

Needless to say, I didn't apply and go through them, the drama of finding 10 months of payslips and the principle of it, it's not worth it. They lost my respect.

And to top it off, the woman I spoke to cut me off at the end, then that survey thing on the end came on.

They've lost a good safe reliable customer over this. I don't recommend them based on their ridiculous expectations. :-(

I like My Great Southern Bank offering overall. Easy to contact and seem too have local Australian contact centre which you can ring. What has frustrated me for years is their very poor account software capability. Trivial to implement customer features that are not implemented. I have complained ever year for 11 years and supposedly it's been… Read more

raised y customer service.

One simple feature is you as a customer cannot press/select an option or search and get a single consolidated financial year transaction listing. You can only get either the last 6 months, 12 individual monthly statements for an account, or ring each year to get 1 or two pdf's to cover the financial year of the relevance.

I am happy to consult to GSB for FREE with both their business analysis and/or software developers to get a suitable outcome.

Hoping for an improvement please.

A BUSINESS client who has wasted much time TRYING to release ones own funds from my own accounts with GSB. HOURS LOST. Will report the GSB to AFCA. This bank should be closed down. Never BANK with GSB- restricts and wastes a small businesses time. THANK GOD i owe this bank no MONEY. BEWARE OF A BANK WHO IS INEFFICIENT-MESSING UP AUSTRALIA Show details

35 years of banking with them. Treated like a criminal – If I could give zero stars I would. It's their money, not yours. They will tell you how to use it. Customer service is terrible and they want to get rid of all face to face transactions

Don’t trust great southern bank – My wife was a customer with great southern bank she left open her account never used for 1 year Great southern bank sent a letter to close 3 months ago she responded stating wanted left open Then only in July we got a letter stating they closed… Read more

it account and gave the balance of $25 dollars to a charity What a bank does not notify the customer give your money away No wonder my husband left them after 46 years they way they treat customers is unbelievable And they put great in front of there name

That’s my story you would have to have rocks in your head to deal with great southern bank happen in brisbane

No idea how to conduct Banking Business – Sent money to my Super fund for the end of financial year. GSB didn't transfer and sent me a txt at 5 pm. The deposit wasn't processed for that year costing me plenty. GSB's reason...it was a large amount and looked suspicious..??? It was the same… Read more

amount sent to the same account, in my name, for the last few years. I couldn't accept at all what they were talking about and after talking to several people at GSB who wouldn't know what day it was, I asked to get someone to call me back as it was a real problem. That was several weeks ago and I haven't heard a word. I have now closed all my accounts with them as I cannot have any confidence in their hopeless banking system.

Great for everyday bank users. Really a credit union so they have rules. Not great if you want a home loan you can't afford. I like them. Been a customer for 40 years after getting screwed over by you know which bank. Show details ·  1

Denise at your Perth branch in William street has been an absolute legend and a true asset to your home loan department. As we relocated from Victoria to Perth, your staff at GSB truly excel in customer service and assistance, but Denise has been invaluable in making purchasing a home in Perth an absolute pleasure! So happy with the service. Thank you Denise Show details ·  1

Ruchi from the William Street bank, has been very honest and reliable with me. Ruchi kept me informed while my loan was going through. I found Ruchi very helpful with me and very patient with helping me. Show reply

Be very careful. They steer you into an account like e-saver reward at like 4.8% and then they do a sneaky trick and downgrade you to 3.5% without notifying you. Meanwhile they have introduced some new account like "XYZ saver" at 4.8% for new or savvy customers. Dummies like me cop the downgrade. They also did this to me a few years ago when they… Read more

were called Credit Union Australia. Bait and Switch. Should be illegal. It "improves their revenue". It is "efficient". It is dishonest and disrespectful, cunning and sneaky. Yes its Australian lol. The service is fine and the website works ok.

Great Southern Bank Business+ shares the same online web page as the traditional GSB products. However there is a disconnect between the old and new platforms. Transfers between the 2 are treated as external bank transfers. The Term Deposit product on Business+ platform is less attractive compared to the old platform. A Business+ SMSF TD for 12… Read more

months offers 5.25% and no monthly interest option where on the old platform you can get 5.45% on maturity or 5.35% monthly. The only advantage of a Term Deposit on Business+ is that you can open an SMSF term deposit and self maintain it online wher the old platform requires a manual SMSF TD application even for an existing SMSF customer. As an SMSF manager I need quick application response as well as monthly interest payments to support my pension.

The bank that just keeps on giving. If you run a business through this bank be prepared for the following: Any one of your customers who are not happy with something can put a fraudulent claim against your business and dispute the transaction. GSB policy when dealing with these complaints is to take the complaint so seriously that they close… Read more

access to your account without any consultation. So NO MONEY IN AND NO MONEY OUT. So the complaint might be for $1000 and your business might have $100,000 in it. They will FREEZE YOUR ENTIRE ACCOUNT. That was a fun time, 3pm on an Thursday afternoon before Easter and you are trying to complete your payroll. FUN TIMES.

NOW - similar scenario. We have a debit Visa card allocated to our Business Account. For those of you who do not know how a Visa Debit Card works. Only amounts that can be covered by the money currently sitting in your account can be used. Let me repeat that for the hard of hearing - Only amounts that can be covered by the money currently sitting in your account can be used. So apparently you are not allowed to spend more than $9900 on your Visa Debit Card that has a much larger balance than that. So HOW THE HELL ARE WE SUPPOSED TO RUN A BUSINESS AND PAY FOR BASIC THINGS - AIR FARES, ACCOMMODATION AND THE LIST GOES ON.

I have never had any of these issues when it was CUA. GSB can suck eggs. If you are looking for a financial institute to work with you and help you grow your business. DONT USE Great Southern Banking because there is NOTHING great about them. Rant over, accounts being closed.

Don't think it's going to be easy to access Term Deposits on maturity. If you want to transfer funds from your TD account you have to have opened an Everyday Edge account with them to transfer the funds there first. From there you can transfer to an outside bank. The alternative is to fill in a form, Investment Advice Notice, then post it to… Read more

them with all your banking details written on this form! Really in this day and age of scams and fraud this seems an unprofessional and archaic way of doing business. Other Banks we have Term Deposits with transfer to outside banks online.

I have not had access to my accounts for close to a month due to the call centres being outside of Australia and the lack of customer support. For the business + they have a chat online option only and do not reply to email. [Name Removed] in the Business + team does not respond to emails. Show details

Absolutely shocking customer service. Your "diverse" support team may be in Melbourne, but they still need to be trained. I have called four times to get a simple issue sorted out and nobody can rectify it. I'm leaving and heading back to one of the big 4.

The worst bank in Australia. No Customer Service. They fraudulently report to credit reporting bodies in an effort to damage Customer reputations. They don't have any processes to support Customers and all their banking services are substandard.

Not happy. I was originally with a credit 31 years ago. Forgot the next C.Union Then Its amalgamation with CUA still good Then amalgamation with Great Southern Bank about 4 yrs ago. It was the odd wrong ,dates,responses ,miscommunication. Slow responses. HOWEVER, the biggest gripe was with their Term Deposit section over the last 3 yrs. VERY… Read more

SLOW responses to enquiries about MY account. HAPPENED very badly once, this year, ready to pull account then a very professional informed fellow [Name Removed], fixed the problem so i agreed to stay.. Within 10 days of grace period expiring to make adjustments, then wrong information, then another 9 days.for further information. Again [Name Removed] from GSB tried to negotiate.to keep account.. Not prepared to hassle with this again 31 days notice but now it's 7 weeks because they didn't answer THEIR secure portal. I had to chase and chase with multiple calls. Can't backdate . Always an excuse. I had enough. Ok with general everyday banking. BUT if something is locked in. Check,check and check.

I have been with this group for 40 years (they were called Metropolitan Credit Union, Credit Union and now Great Southern) & have seen many changes, but their decision to close my bonus savings account (no longer a sale account) & not notify me of… Read more

terms on the account, is reprehensible, deceitful & unprofessional. Do NOT bank with them!!! I am now moving my money out & will happily close my accounts. It seems GS is the first bank I've heard of that punishes customers (by not paying bonus interest) on accounts with higher amount. Not exactly a great way to keep customers. I also note that they are no longer in the Top 10 Banks any more. No surprise.

i wish there was option for a negative review - absolutely pathetic . I filled up application for a car loan and saved it as i didnt have all the documents to upload . The System Error just submitted the application and i did get a declined email .… Read more

My Credit rating is excellent, i was not only surprised but extremely frustrated and when i called they failed to disclose why it got rejected ??JUST RUN AWAY FROM THIS BANK. Now i have to deal with un authorised Credit check for years ...

This is supposedly a customer owned bank Well we contacted them to find out why they had blocked a debit card We were put through to their customer advocacy centre and were treated shabbily by the woman bank functionary who threatened to hang up Yes that's customer advocacy GSB style To quote that old saying You've seen one bank you've seen them all Show details

If it could be 0 stars it would. Have been told every single time my pending transaction will drop off and clear back into my account by the 10th of February unless I provide a letter earlier for the funds to be cleared, I did this and it had to go to “consideration” for my money to be released earlier. They said no and to wait until the 10th of… Read more

Feb. Today is the 10th of February and still no funds in my account was told after midday and still no money. Called and the lady on the phone has the nerve to ask “what’s the urgency to have this money back” well firstly it’s MY money not the banks and secondly the cut off time frame has passed and now it’s illegally being held. Each phone call I’m told “it’s sitting with management someone will call you back” surprise no one has called me back.

An active AFCA case and still nothing from GSB.

If you’re wanting a bank who will hold your money longer than legal GSB is your pick. Otherwise stay away

Update** after posting anything about GSB be assured your accounts will be terminated and any money owing is a nightmare to try and claim. Just avoid at all costs

TERRIBLE. I don't know what is going on with GSB but it has not been up to standard lately. I have a pending transaction for 2 weeks now and it is still sitting in pending. I have called GSB three times and its always a long wait for them to not know what they are doing and keep saying it is cleared. It is showing in my account still. Why is it… Read more

taking so long to clear a pending transaction from your end? I have been with GSB for over 20 yrs and they have not been like this before. Customer service have also no idea what to do when I call and asking me what my issue is, is not helping me.

ZERO - DON'T BOTHER WITH THIS SOCALLED BANK. I had a scammer attack my account. I rang the 24 hour number several times to be made select 2 1 1 then hung up on their end, I spoke to no one. This IS NOT THE FIRST FRAUD AGAINST MY ACCOUNT, TWICE IN 2 YEARS. I was told 45 business days until my money returned, the 2 days later they allowed another 2… Read more

withdrawals by the scammer in the previous days. I was told the fraud people don't work on the weekend so nothing could be done "the money is on the way to the US" seems like too bad so sad to me. If you take your coins to this bank, they will make you put it into your account then withdraw you money back out of your account. Nothing reliable about this lot! STAY AWAY AT ALL COSTS!!

Serious security failures and appalling customer treatment Great Southern Bank allowed a fraudulent account to be opened in my name using a stolen copy of my driver’s licence. That alone demonstrates a deeply concerning failure in their ID verification and security processes. What followed was even worse. Across three separate calls to customer… Read more

service, I was given different and contradictory information each time about whether I could speak to the fraud team, what information could be provided, and what steps were being taken. There was no ownership, no consistency, and no sense that anyone was actually advocating for me as the victim of identity theft. On the final call, the customer service attendant was openly rude — sighing, attempting to cut me off mid-sentence, refusing to escalate the matter or transfer me to a supervisor or the fraud team, and repeatedly saying things like “I’ve been trying to tell you for five minutes”. I was told that “fraud won’t speak to you” and that they “can’t do anything”, full stop. Based on the attitude and dismissiveness, I have no confidence that my case was ever properly raised or advocated internally. What makes this even more unreasonable is that all I was asking for — on behalf of police — was the phone number and email address attached to the account opened in my own name. I can fully verify my identity and have all required ID. The police are now forced to seek a warrant, which takes time, and banks then take days to comply — during which time the email and phone details linked to the fraudulent account will likely be changed or discarded, undermining the investigation. In effect, Great Southern Bank enabled identity fraud and then actively obstructed the victim, while shielding the person stealing my identity. If you value your personal information, security, or being treated with basic respect when something goes wrong, do not bank here.

They decided there was a policy change halfway through my home loan application and refused to honour the fact that my application had already commenced, prior to the policy change, therefore wasting days of my finance deadline. Don't recommend.