Great Southern Bank

Won't give you a simple payout letter. I have a Business+ vehicle loan through my small business. I'm selling the car and asked for a payout letter, a standard document. Great Southern Bank told me in writing it is unable to provide one. I was shocked. Business+ has no branch and no phone support, only an app chat. Replies take a long time, and… Read more

since the refusal my messages have been read and not answered. I have had to go to the ombudsman to get a basic letter.

In my experience it is a slow, inefficient operation that doesn't care about its customers. If you might ever sell or refinance what you finance with them, think twice.

I have an account with Great Southern Bank for one of my rental properties so I thought I would apply for an investment property loan with Great Southern. I'm an accountant so I was aware that my income, credit ratings etc were well within bank parameters for the loan I was going to apply for. I was transferred to a home loan specialist called… Read more

[Name Removed] but he wasn't interested in having a meeting with me. I needed to do it online. Took my business to ANZ who were happy to meet with me.

I wish to express how utterly disappointed I was when I banked my 2nd international cheque with GSB. I was originally told over the phone that my clearance would take approximately 2 months and was given a specific clearance date. I relied on that information, only to have the timeframe extended to 3 months, with no notification or explanation… Read more

as to why.

I was, and still am, experiencing financial hardship, which made this additional delay even more stressful and difficult.

Staff should know their job, and when customers are given specific information, especially regarding important financial timeframes, they should be able to rely on it. If incorrect information is provided, there needs to be accountability.

An extra month of waiting, on top of the original delay, caused unnecessary stress and inconvenience. To this day, I still have no clear explanation as to why the timeframe was extended or why I wasn't informed. Very poor communication and a very disappointing experience.

I think “To this day, I still have no clear explanation…” is particularly effective because it highlights the lack of accountability without overstating what happened.

I have withdrawn all the funds and will not be using this bank ever again....!!

35 years of banking with them. Treated like a criminal – If I could give zero stars I would. It's their money, not yours. They will tell you how to use it. Customer service is terrible and they want to get rid of all face to face transactions

Don’t trust great southern bank – My wife was a customer with great southern bank she left open her account never used for 1 year Great southern bank sent a letter to close 3 months ago she responded stating wanted left open Then only in July we got a letter stating they closed… Read more

it account and gave the balance of $25 dollars to a charity What a bank does not notify the customer give your money away No wonder my husband left them after 46 years they way they treat customers is unbelievable And they put great in front of there name

That’s my story you would have to have rocks in your head to deal with great southern bank happen in brisbane

No idea how to conduct Banking Business – Sent money to my Super fund for the end of financial year. GSB didn't transfer and sent me a txt at 5 pm. The deposit wasn't processed for that year costing me plenty. GSB's reason...it was a large amount and looked suspicious..??? It was the same… Read more

amount sent to the same account, in my name, for the last few years. I couldn't accept at all what they were talking about and after talking to several people at GSB who wouldn't know what day it was, I asked to get someone to call me back as it was a real problem. That was several weeks ago and I haven't heard a word. I have now closed all my accounts with them as I cannot have any confidence in their hopeless banking system.

I like My Great Southern Bank offering overall. Easy to contact and seem too have local Australian contact centre which you can ring. What has frustrated me for years is their very poor account software capability. Trivial to implement customer features that are not implemented. I have complained ever year for 11 years and supposedly it's been… Read more

raised y customer service.

One simple feature is you as a customer cannot press/select an option or search and get a single consolidated financial year transaction listing. You can only get either the last 6 months, 12 individual monthly statements for an account, or ring each year to get 1 or two pdf's to cover the financial year of the relevance.

I am happy to consult to GSB for FREE with both their business analysis and/or software developers to get a suitable outcome.

Hoping for an improvement please.

A BUSINESS client who has wasted much time TRYING to release ones own funds from my own accounts with GSB. HOURS LOST. Will report the GSB to AFCA. This bank should be closed down. Never BANK with GSB- restricts and wastes a small businesses time. THANK GOD i owe this bank no MONEY. BEWARE OF A BANK WHO IS INEFFICIENT-MESSING UP AUSTRALIA Show details ·  4

Great for everyday bank users. Really a credit union so they have rules. Not great if you want a home loan you can't afford. I like them. Been a customer for 40 years after getting screwed over by you know which bank. Show details ·  1

Advertisement says signing up to an account will take 5 mins. Have been trying to sign up for an account online over 30 mins, it does nothing when I press verify ID. All details are correct. Im sure they will find a way to make it my problem requiring some kind of phone call or other process to follow, really the bank website should just work, how… Read more

can I have any confidence my online banking will work if the sign up form does not? I want to sign up because I only use sustainable options and because Bendigo bank thinks it's cool to send me a letter saying my fee free credit card now costs $60 a year, maybe I should go with someone else??

I have had no problems with Great Southern Bank on an everyday, general and communication point in the past, however, when it comes to a loan; they wanted 10 months' worth of payslips. I've never heard of that before, and when I researched it, it is not normal. I have no problems in supplying 10 months' worth as a whole; however, I shouldn't have… Read more

to, it's an unrealistic expectation, when everywhere else only requires the last most recent three payslips.

I earn good pay, in a secure job, I've paid off my previous car loan ahead of schedule and I'm reliable...., now although they don't know this and this is my first time applying through them at which could be why, I don't know, it's still unrealistic to expect people to supply 10 months' worth of payslips.

I have never had any problems before in getting loans, I have excellent credit, everything is paid when it's suppose to via direct debit.

Needless to say, I didn't apply and go through them, or rather I didn't finish the application, the drama of finding 10 months of payslips and the principle of it, it's not worth it. They completely lost my respect.

And to top it off, the woman I spoke to cut me off at the end, then that survey thing on the end came on.

They've lost a good safe reliable customer over this. I don't recommend them based on their ridiculous expectations. :-(

Be very careful. They steer you into an account like e-saver reward at like 4.8% and then they do a sneaky trick and downgrade you to 3.5% without notifying you. Meanwhile they have introduced some new account like "XYZ saver" at 4.8% for new or savvy customers. Dummies like me cop the downgrade. They also did this to me a few years ago when they… Read more

were called Credit Union Australia. Bait and Switch. Should be illegal. It "improves their revenue". It is "efficient". It is dishonest and disrespectful, cunning and sneaky. Yes its Australian lol. The service is fine and the website works ok.

Great Southern Bank Business+ shares the same online web page as the traditional GSB products. However there is a disconnect between the old and new platforms. Transfers between the 2 are treated as external bank transfers. The Term Deposit product on Business+ platform is less attractive compared to the old platform. A Business+ SMSF TD for 12… Read more

months offers 5.25% and no monthly interest option where on the old platform you can get 5.45% on maturity or 5.35% monthly. The only advantage of a Term Deposit on Business+ is that you can open an SMSF term deposit and self maintain it online wher the old platform requires a manual SMSF TD application even for an existing SMSF customer. As an SMSF manager I need quick application response as well as monthly interest payments to support my pension.

The bank that just keeps on giving. If you run a business through this bank be prepared for the following: Any one of your customers who are not happy with something can put a fraudulent claim against your business and dispute the transaction. GSB policy when dealing with these complaints is to take the complaint so seriously that they close… Read more

access to your account without any consultation. So NO MONEY IN AND NO MONEY OUT. So the complaint might be for $1000 and your business might have $100,000 in it. They will FREEZE YOUR ENTIRE ACCOUNT. That was a fun time, 3pm on an Thursday afternoon before Easter and you are trying to complete your payroll. FUN TIMES.

NOW - similar scenario. We have a debit Visa card allocated to our Business Account. For those of you who do not know how a Visa Debit Card works. Only amounts that can be covered by the money currently sitting in your account can be used. Let me repeat that for the hard of hearing - Only amounts that can be covered by the money currently sitting in your account can be used. So apparently you are not allowed to spend more than $9900 on your Visa Debit Card that has a much larger balance than that. So HOW THE HELL ARE WE SUPPOSED TO RUN A BUSINESS AND PAY FOR BASIC THINGS - AIR FARES, ACCOMMODATION AND THE LIST GOES ON.

I have never had any of these issues when it was CUA. GSB can suck eggs. If you are looking for a financial institute to work with you and help you grow your business. DONT USE Great Southern Banking because there is NOTHING great about them. Rant over, accounts being closed.

Don't think it's going to be easy to access Term Deposits on maturity. If you want to transfer funds from your TD account you have to have opened an Everyday Edge account with them to transfer the funds there first. From there you can transfer to an outside bank. The alternative is to fill in a form, Investment Advice Notice, then post it to… Read more

them with all your banking details written on this form! Really in this day and age of scams and fraud this seems an unprofessional and archaic way of doing business. Other Banks we have Term Deposits with transfer to outside banks online.

I have not had access to my accounts for close to a month due to the call centres being outside of Australia and the lack of customer support. For the business + they have a chat online option only and do not reply to email. [Name Removed] in the Business + team does not respond to emails. Show details

Absolutely shocking customer service. Your "diverse" support team may be in Melbourne, but they still need to be trained. I have called four times to get a simple issue sorted out and nobody can rectify it. I'm leaving and heading back to one of the big 4.

The worst bank in Australia. No Customer Service. They fraudulently report to credit reporting bodies in an effort to damage Customer reputations. They don't have any processes to support Customers and all their banking services are substandard.

Not happy. I was originally with a credit 31 years ago. Forgot the next C.Union Then Its amalgamation with CUA still good Then amalgamation with Great Southern Bank about 4 yrs ago. It was the odd wrong ,dates,responses ,miscommunication. Slow responses. HOWEVER, the biggest gripe was with their Term Deposit section over the last 3 yrs. VERY… Read more

SLOW responses to enquiries about MY account. HAPPENED very badly once, this year, ready to pull account then a very professional informed fellow [Name Removed], fixed the problem so i agreed to stay.. Within 10 days of grace period expiring to make adjustments, then wrong information, then another 9 days.for further information. Again [Name Removed] from GSB tried to negotiate.to keep account.. Not prepared to hassle with this again 31 days notice but now it's 7 weeks because they didn't answer THEIR secure portal. I had to chase and chase with multiple calls. Can't backdate . Always an excuse. I had enough. Ok with general everyday banking. BUT if something is locked in. Check,check and check.

I have been with this group for 40 years (they were called Metropolitan Credit Union, Credit Union and now Great Southern) & have seen many changes, but their decision to close my bonus savings account (no longer a sale account) & not notify me of… Read more

terms on the account, is reprehensible, deceitful & unprofessional. Do NOT bank with them!!! I am now moving my money out & will happily close my accounts. It seems GS is the first bank I've heard of that punishes customers (by not paying bonus interest) on accounts with higher amount. Not exactly a great way to keep customers. I also note that they are no longer in the Top 10 Banks any more. No surprise.

i wish there was option for a negative review - absolutely pathetic . I filled up application for a car loan and saved it as i didnt have all the documents to upload . The System Error just submitted the application and i did get a declined email .… Read more

My Credit rating is excellent, i was not only surprised but extremely frustrated and when i called they failed to disclose why it got rejected ??JUST RUN AWAY FROM THIS BANK. Now i have to deal with un authorised Credit check for years ...

This is supposedly a customer owned bank Well we contacted them to find out why they had blocked a debit card We were put through to their customer advocacy centre and were treated shabbily by the woman bank functionary who threatened to hang up Yes that's customer advocacy GSB style To quote that old saying You've seen one bank you've seen them all Show details

If it could be 0 stars it would. Have been told every single time my pending transaction will drop off and clear back into my account by the 10th of February unless I provide a letter earlier for the funds to be cleared, I did this and it had to go to “consideration” for my money to be released earlier. They said no and to wait until the 10th of… Read more

Feb. Today is the 10th of February and still no funds in my account was told after midday and still no money. Called and the lady on the phone has the nerve to ask “what’s the urgency to have this money back” well firstly it’s MY money not the banks and secondly the cut off time frame has passed and now it’s illegally being held. Each phone call I’m told “it’s sitting with management someone will call you back” surprise no one has called me back.

An active AFCA case and still nothing from GSB.

If you’re wanting a bank who will hold your money longer than legal GSB is your pick. Otherwise stay away

Update** after posting anything about GSB be assured your accounts will be terminated and any money owing is a nightmare to try and claim. Just avoid at all costs

TERRIBLE. I don't know what is going on with GSB but it has not been up to standard lately. I have a pending transaction for 2 weeks now and it is still sitting in pending. I have called GSB three times and its always a long wait for them to not know what they are doing and keep saying it is cleared. It is showing in my account still. Why is it… Read more

taking so long to clear a pending transaction from your end? I have been with GSB for over 20 yrs and they have not been like this before. Customer service have also no idea what to do when I call and asking me what my issue is, is not helping me.