Great Southern Bank

The worst bank in Australia. No Customer Service. They fraudulently report to credit reporting bodies in an effort to damage Customer reputations. They don't have any processes to support Customers and all their banking services are substandard.

Not happy. I was originally with a credit 31 years ago. Forgot the next C.Union Then Its amalgamation with CUA still good Then amalgamation with Great Southern Bank about 4 yrs ago. It was the odd wrong ,dates,responses ,miscommunication. Slow responses. HOWEVER, the biggest gripe was with their Term Deposit section over the last 3 yrs. VERY… Read more

SLOW responses to enquiries about MY account. HAPPENED very badly once, this year, ready to pull account then a very professional informed fellow [Name Removed], fixed the problem so i agreed to stay.. Within 10 days of grace period expiring to make adjustments, then wrong information, then another 9 days.for further information. Again [Name Removed] from GSB tried to negotiate.to keep account.. Not prepared to hassle with this again 31 days notice but now it's 7 weeks because they didn't answer THEIR secure portal. I had to chase and chase with multiple calls. Can't backdate . Always an excuse. I had enough. Ok with general everyday banking. BUT if something is locked in. Check,check and check.

I have been with this group for 40 years (they were called Metropolitan Credit Union, Credit Union and now Great Southern) & have seen many changes, but their decision to close my bonus savings account (no longer a sale account) & not notify me of… Read more

terms on the account, is reprehensible, deceitful & unprofessional. Do NOT bank with them!!! I am now moving my money out & will happily close my accounts. It seems GS is the first bank I've heard of that punishes customers (by not paying bonus interest) on accounts with higher amount. Not exactly a great way to keep customers. I also note that they are no longer in the Top 10 Banks any more. No surprise.

i wish there was option for a negative review - absolutely pathetic . I filled up application for a car loan and saved it as i didnt have all the documents to upload . The System Error just submitted the application and i did get a declined email .… Read more

My Credit rating is excellent, i was not only surprised but extremely frustrated and when i called they failed to disclose why it got rejected ??JUST RUN AWAY FROM THIS BANK. Now i have to deal with un authorised Credit check for years ...

A deplorable and pathetic institution who have absolutely no skill in understanding a persons short term needs. Conduct is highly questionable, only interested in how much money you have coming in from an inheritance (verbally stated by the clown… Read more

from GSB on the phone) and have no qualms about nailing you to the wall despite the customer complying with the requirements set out in the email received. This is on top of a previous issue of these clowns breaching privacy and admitting it..... like I said and absolute pathetic institution that people need to leave in droves. One star is 500 stars too many for this circus act.

Great for everyday bank users. Really a credit union so they have rules. Not great if you want a home loan you can't afford. I like them. Been a customer for 40 years after getting screwed over by you know which bank. Show details ·  1

GSB try and get the customer to run around and investigate transaction they don’t recognise and contact the business rather than do the work themselves. Very unprofessional, unhelpful and lazy bank. Show details

Business+ feels like a "Beta" system in a time warp I have been using the Great Southern Bank Business+ Saver for my SMSF, and while the account opening process eventually got across the line, the experience since has been a mix of competitive performance and baffling technical failures. On the positive side, once active, I have been able to… Read more ·  1

perform transfers out without issue. However, I encountered significant friction early on with the legacy Great Southern Bank security team blocking incoming transfers, both Osko and BECS, from my other SMSF accounts with the same bank. It is a frustrating hurdle for a supposedly "seamless" digital offering.

The most concerning current issue is that the online portal keeps backdating the "send transfer" date to the previous day. Fortunately, the Business+ App is functioning correctly and allows processing transfers on the actual day.

While the interest rate is attractive, technical issues present a significant concern for anyone requiring 100% accuracy for business or SMSF record-keeping.

This is supposedly a customer owned bank Well we contacted them to find out why they had blocked a debit card We were put through to their customer advocacy centre and were treated shabbily by the woman bank functionary who threatened to hang up Yes that's customer advocacy GSB style To quote that old saying You've seen one bank you've seen them all Show details

If it could be 0 stars it would. Have been told every single time my pending transaction will drop off and clear back into my account by the 10th of February unless I provide a letter earlier for the funds to be cleared, I did this and it had to go to “consideration” for my money to be released earlier. They said no and to wait until the 10th of… Read more

Feb. Today is the 10th of February and still no funds in my account was told after midday and still no money. Called and the lady on the phone has the nerve to ask “what’s the urgency to have this money back” well firstly it’s MY money not the banks and secondly the cut off time frame has passed and now it’s illegally being held. Each phone call I’m told “it’s sitting with management someone will call you back” surprise no one has called me back.

An active AFCA case and still nothing from GSB.

If you’re wanting a bank who will hold your money longer than legal GSB is your pick. Otherwise stay away

Update** after posting anything about GSB be assured your accounts will be terminated and any money owing is a nightmare to try and claim. Just avoid at all costs

TERRIBLE. I don't know what is going on with GSB but it has not been up to standard lately. I have a pending transaction for 2 weeks now and it is still sitting in pending. I have called GSB three times and its always a long wait for them to not know what they are doing and keep saying it is cleared. It is showing in my account still. Why is it… Read more

taking so long to clear a pending transaction from your end? I have been with GSB for over 20 yrs and they have not been like this before. Customer service have also no idea what to do when I call and asking me what my issue is, is not helping me.

ZERO - DON'T BOTHER WITH THIS SOCALLED BANK. I had a scammer attack my account. I rang the 24 hour number several times to be made select 2 1 1 then hung up on their end, I spoke to no one. This IS NOT THE FIRST FRAUD AGAINST MY ACCOUNT, TWICE IN 2 YEARS. I was told 45 business days until my money returned, the 2 days later they allowed another 2… Read more

withdrawals by the scammer in the previous days. I was told the fraud people don't work on the weekend so nothing could be done "the money is on the way to the US" seems like too bad so sad to me. If you take your coins to this bank, they will make you put it into your account then withdraw you money back out of your account. Nothing reliable about this lot! STAY AWAY AT ALL COSTS!!

Serious security failures and appalling customer treatment Great Southern Bank allowed a fraudulent account to be opened in my name using a stolen copy of my driver’s licence. That alone demonstrates a deeply concerning failure in their ID verification and security processes. What followed was even worse. Across three separate calls to customer… Read more

service, I was given different and contradictory information each time about whether I could speak to the fraud team, what information could be provided, and what steps were being taken. There was no ownership, no consistency, and no sense that anyone was actually advocating for me as the victim of identity theft. On the final call, the customer service attendant was openly rude — sighing, attempting to cut me off mid-sentence, refusing to escalate the matter or transfer me to a supervisor or the fraud team, and repeatedly saying things like “I’ve been trying to tell you for five minutes”. I was told that “fraud won’t speak to you” and that they “can’t do anything”, full stop. Based on the attitude and dismissiveness, I have no confidence that my case was ever properly raised or advocated internally. What makes this even more unreasonable is that all I was asking for — on behalf of police — was the phone number and email address attached to the account opened in my own name. I can fully verify my identity and have all required ID. The police are now forced to seek a warrant, which takes time, and banks then take days to comply — during which time the email and phone details linked to the fraudulent account will likely be changed or discarded, undermining the investigation. In effect, Great Southern Bank enabled identity fraud and then actively obstructed the victim, while shielding the person stealing my identity. If you value your personal information, security, or being treated with basic respect when something goes wrong, do not bank here.

They decided there was a policy change halfway through my home loan application and refused to honour the fact that my application had already commenced, prior to the policy change, therefore wasting days of my finance deadline. Don't recommend. Show details

Since joining this bank we have found major incompetance from staff members both in person and on the phone, incredible lack of product knowledge and countless errors made. Website is an utter nightmare to traverse, the list goes on, don't waste your time go elsewhere. Show details

My father passed away on 5 August 2025 and probate was granted on 8 December 2025. My sister, the executor of the state was informed by our lawyers that they requested that Great Southern Bank to release the estates funds on 9 December 2025. We were told it could take several months for the bank to release the funds. The lawyer and my sister… Read more

followed up in mid January and told the case was still under review.

The bank has no provision for phone contact on this matter and will only communicate by email. My sister sent an email to the bank requesting the funds be released. Their reply is as follows: “Thank you for your email. Please be advised your father's estate is currently being reviewed by a case manager Kind regards” stating case number 4098738

On enquiring with aged care providers, we were informed that other banks release funds within a week or two of probate being granted. Great Southern Bank are choosing to withhold funds which do not belong to them. I find this conduct and service deplorable. I will never bank with Great Southern Bank again.

Steven Hunt

Do not do it, they are ok UNTIL YOU WANT TO ACCESS YOUR OWN MONEY !! spent over 3 hours on the phone to call centre and branch in order to transfer my own money. OK if under $5000. for amounts over $5K it is a 3 day turn around, UNLESS YOU PAY A FEE for 24 hr turn around. Attempted to pay fee and follow the process via their internet banking… Read more

portal, and their own form is not accepted as "Entity to Large" ... they will do anything to hang on to YOUR MONEY for as long as they possibly can !

Nearly lost a house because of these clowns. They take days to reply when going for a mortgage, they don't bother to read what you send them, they change the goal posts every time they want different documents... absolutely pathetic. We ended up going with another bank that approved our finance in 2 days after weeks of trying with these!

Get a phone call, get informed my credit card statement was sent to another bank customer, why who knows as I don’t get it mailed, when I enquired when it was sent, response was 3 weeks ago, yep I get a call 3 weeks later, she tells me we’re sorry, that’s it, she tells me they have tried to call this other person ( no response) tried to email ( no… Read more

response) and they expect me to believe all that, this bank has gone quickly into a concerning organisation, mistakes, access issues it goes in and on, have escalated to AFCA they will chase down GSB for this unacceptable bungle and they lies re contacting this other person, I have no confidence with GSB anymore

Unfortunately I no longer feel I could recommend this bank. I have been a customer since 1994. Personal Loans in the past & now a Home Loan. I found them to be mostly quite good until they became Great Southern Bank (Formerly Credit Union Australia). After the change they began closing branches that were convenient. Now I don't believe there are… Read more

any apart from Kent St In NSW. Unfortunately the performance of their online banking platform is absolutely abysmal. Many times I've been unable to perform basic banking tasks due to timeouts. Last Tuesday (25th Nov) the online portal was completely down for a time in the morning. The outage prompted me to look into my Home Loan interest rate and make market comparisons. It turns out I've been paying more than a full 1% more than the market norm for the type of loan I have. I contacted GSB to see what they were willing to offer me as a log term customer. Was hoping for them to meet the comparisons I had made. They weren't interested in doing that. GSB made what I would consider to be an insulting offer to move me across to one of their standard Home Loans and only offered to waive $100 of the $300 change fee. Of course its my responsibility to make sure I'm getting the best rate possible. But you would think a bank that cares about it's customers would advise that they have retired a home loan and make sure the customer is moved to the most recent product at a competitive rate. This bank does care about customer loyalty or even about their customers at all really. Circumstances prevent me from moving my Home Loan to another financial service provider until Late January but when that time comes I am gone from the horrendous bank.

they just genuinely do not let anyone under 18 (youth savings account) spend their own money on most things. only amazon or anything on stripe works. you cant buy anything on the nintendo store/eshop, even if you are 17 years old. you cant buy steam games, use the eb games website, or any store's website that doesnt use stripe/shopify or something… Read more

else that's extremely mainstream.

im aware au laws prohibit <18 year olds from purchasing products like tobacco, alcohol, and other addictive or age-restricted products – so i thought my payments being declined was a mistake – they, apparently were not. i went to a location and asked why i couldnt purchase from the nintendo eshop or ANYTHING online (despite being able to purchase the exact same items in-store) and they had the audacity to say they couldn't do anything about it and implied it was illegal.

ive heard of no other banks/cards/etc. that have this issue. i would recommend you search elsewhere if you think anything applies to you.

They’ve really gone downhill in the last few years. Cards not working, was without a CC for 5 months and it doesn’t even work for purchases over $100. They don’t seem to know what they’re doing. Try fix a problem online and it says to see them at a branch, the staff say they can’t do anything and I’ll have to do it online. Hopeless! Cards… Read more

constantly being declined at point of purchase. They should have approved our home loan in a couple of weeks but they stuffed around for 2 months and then got angry because we checked up on it…then admitted they just forgot.

The Customer Service staff are nice enough but the bank and its protocols make it extremely difficult to transact. Payment transfers get blocked every time and you have to call to get them unblocked - usually around a 30+ minute exercise. I gave them the feedback last year and they said they would look at it - they did absolutely nothing, so am… Read more

now leaving them. Life is too short. Their term deposit rates are also no longer competitive. There are better banks out there and I'm moving to one of them.

Very poor experience with GSB trading as CUA, I’ve opened the account , requested visa debit to be sent out. On the GSB there is a button next to the card stating “Add Card to Apple Wallet” click on it and review TC on Apple iPhone and went straight through to GSB team. Called them and they SAY “Adding your Bisa Debit Card on Wallet Require Full… Read more

Card Number so we can identify you”. Feels like GSB needs to step up there game and Support people. Other bank they don’t need the Full number to verify but instead instantly adding to Apple Wallet with no issues at all. This is 20th century. This is not 1900s American History.

This bank Waste my Dedicated Time and Effort. I’m now changing bank and Going back with the big 4s. More reliable and more Resources.

But WHAT A S*****T experience. I can’t, I just Can’t.