Great Southern Rail

Not good at all – We did not enjoy our trip at all. There is no smoking at all. The use to have a smoking carriage but no longer do. So we won't be going on the Ghan again. Did not meet our expectations.

Platinum, poor value for money! – On December 9th 2024 we travelled Platinum on the Great Southern from Brisbane to Adelaide. Previously having enjoyed a 2016 trip on The Ghan, we found the Great Southern disappointing, on just about every count, especially value for money. The major flaw lay in the train being too long at 700 metres. This meant that too much time was lost because… Read more

excursions used a lot of coach travel picking up from distant marshalling yards, rather than station platforms. For example instead of a day in Melbourne, we spent Iess than 2 hours there, while travel to and from the train involving traffic congestion took 3 hours. A train half the length would be able to use the CBD interstate terminal! We seemed to be always on and off coaches, with almost no time viewing the passing countryside as travel was mainly at night. To catch up on lost time, we sped over unsuitable rough tracks. The noise, bumping and jarring not only made sleep difficult, but dangerous when on our feet. Touted as ‘fine dining’ the food fell well short, being bland and often lukewarm. Breakfast was especially poor. I will add that all staff were friendly and efficient at all times. While the dinner at Coffs Harbour was in a lovely setting, the fish was dry and shellfish lacked anything special. All in all this 3 night trip did not meet our expectations, was way overpriced and badly planned.

Save your money!

Indian Pacific Perth to Sydney – Long awaited for trip. Fascinated by the ever changing scenery. Staff were excellent, couldn’t do enough for you. Food amazing, Track was very rough between Broken Hill and Blue Mountains. Off train excursions were good, touring Kalgoorlie in the dark was interesting, even if to just get fresh air. As a non drinker, I didn’t really use the lounge as it was full of drunks. Show details

Darwin to Adelaide - Platinum (Carriage H) - 15 Jun 21 – Wonderful outback experiences for four days with fine dining and impeccable staff (Fern, Deanna, Lisinda and Isabella) that worked as a "team" throughout the journey. Had middle cabin in carriage so minimal rolling stock issues that some passengers commented on. Pre booked (Sage) hotel by Journeys Beyond in Adelaide was below acceptable standard for Platinum standards and duty Manager endevored to improve situation.. Show details

Trip of a lifetime – Everything was perfect - food, tours, hospitality, accommodation. We'd never travelled by rail before, and we loved it. The lunch beside Katherine Gorge was amazing - fine dining in a beautiful location Show details

Glad to get off .Travelled 13th December 2024 in Brisbane now – Total Rip Off. Very rough ride and noisy. Could not sleep because of being buffeted about each night. Staff great, food good. But ends there. Not worth a a quarter of the cost. Don't bother till track replaced.

No more Australian Train Journeys for me – Recently travelled from Perth to Adelaide on Indian Pacific. Not impressed. This started weeks before the trip which actually departed on Easter Sunday. Approximately 4 weeks before this date there had been a once in 60 years flooding event on the Nullarbor section of the track. I weekly called the company for updates as no information was… Read more

provided by them. I found out from a family member in Perth who l was travelling to see that this had occurred. I was told by different staff at Customer Service number that an update would be provided by each Thursday. I have kept a diary of whom l spoke with and when. Each time l was told the train was running. That did not gel with the information my family obtained from the WA rail authority. So the Sunday before my trip l Rang to ask if the train had been running yet. Imagine my shock when staff on this call stated “ Oh no, the Indian Pacific has not run since March 10th. So the company had not been truthful. I was flying to WA on the Wednesday and was told l would not be informed until the Friday before travel if the train was running. Not good enough. I tried to cancel, contacted my travel insurance company who were not interested. Thanks for nothing RACV. The reply l received from Indian Pacific from a manager was if l cancelled it was my choice. No refund. The train was not departing from regular station due to “possession???” of the tracks near departure station. Very poor customer service. The Manager’s email denied a staff member l named works for the company. Very odd.

The train itself was old, dated, the cabin smelt of diesel throughout the trip. Train temp was 22 degrees and couldn’t be adjusted. I paid double for the twin cabin due to a cancellation but after comments from fellow travellers realised l had been ripped off as l did not get double luggage allowance or double food! So really, JBR should have only charged a supplement for the cabin.

However, a few travellers l spoke with had come from overseas and needed to reach Australia with no confirmation that the train was leaving due to floods. When family in Australia tried to get answers on their behalf they were told “No refunds, but a credit”!!! As if you could come back to Australia another time for a do over. Appalling. Two ladies both with family coming from the UK for the train were told the same thing. There were two power outages on the train, no lights, etc. One of only two freestanding toilets in the Single Cabin carriage was blocked from about halfway into the trip. This was to service 16 passengers.

The big highlight was the fabulous young staff. They were great with everyone, efficient, friendly and went out of their way to make your trip enjoyable with the resources they had. Best hot chocolate! And of course the other plus was meeting so many new people. Everyone got along. The trip itself was so boring l am not going to tick off other Australian train trips from my bucket list. Kalgoorlie amazing but should have been visited during the day, not late at night. So much to see, but too dark.

In closing: JBR should look after their staff as they were the best asset the company has. This was discussed freely amongst the passengers. I will not deal with this company again.

Got removed from cabin as overbooked – Booked 2 platinum cabins as part of a group and as part of a larger tour that included stage show, opera house, harbour river cruise. Expensive but wanted to do it for my parents who are elderly and have disabled mobility issues. The online process and constant emails with the itinerary that they sent to me on multiple occasions was very hard to… Read more

navigate and follow. We successfully booked the disabled / accessible tour of the Opera House as part of the tour. This was all booked in September 2023, plenty of time to prepare.

The most terrible thing happened 3 days before we were due to leave, Journey Beyond phoned to say they had overbooked the Platinum Cabins and that they were going to move me to Gold Class, i rejected as I needed to be close to my parents to look after them, but they would not accept, so I had to take the gold cabin and be separated from my parents on the group booking. Next day they ring me again and now say both I and my parents are all being moved out of platinum to gold class cabins. How this is possible with my parents who cannot climb into a bunk, they have mobility issues and have disabled access parking permits etc. It's a breach of contract and a breach of human dignity

Please be careful of Journey Beyond, you will not be able to consistently speak to the same person looking after your booking, it's like ringing a telco company.

Please be very weary of booking, you will be treated as a commodity, no human or respectful touches to be found here. Zero for customer service and respect.

Not a comfortable journey – My mother and myself did the great southern train from Adelaide to Brisbane in December, food was not good, the train was terribly rough, did not enjoy the journey. There were voices, music and other noises in the vent of the bathroom. It was like being on a ghost train. We tried the Indian Pacific from Perth to Adelaide. Started out a nice… Read more

comfortable ride. No sleep,at night, very rough and now mother can hardly walk for the pain in her back. All in all a bad experience. Whilst most of the staff were very nice, the one in our carriage was a pin, she would knock on the cabin door and instead of waiting for us to answer just open the door with her card and barge in. Very disrepectful especially when you are trying to get dressed.

We will not attempt another train journey and I would never recommend to anyone who has any back issues at all.

No refunds, no transfers – I bought a ticket for my wife and mother in-law for Sydney to Perth. Unfortunately my mother in-law injured her leg 24 hours before departure and required surgery. I contacted Journey Beyond to either reschedule or transfer the tickets to friends. I was informed that no reschedule is possible, the tickets are non refundable and they cannot be transferred. This policy looks to be intentionally profiting of emergency cancellations. Show details

WORST TRAIN TRIP EVER IN MY LIFE – CRAMPED,CHLOSTROPHOBIC, Just a very expensive for lousy conditions May 2023 • Couples this was a bucket list item and WHAT A HUGE MISTAKE. Our cabin.......Gold CLASS, oh boy, im 6'1 and about 106kgs and the wife is 5'4 and you cannot fit 2 people in it standing up. There are NO draws for clothes, A space for 2 hanging BLOUSES OR SHIRTS, no room… Read more

for make-up, personal efffects etc. When the couch is set up you sit, when they make your bed you lay down and that could be form 5pm onwards, and you cannot sit on the bottom bunk as your body is to big. you have 2 choices to make, Cabin or Lounge to sit. please DO NOT ASK ABOUT what they call a bathroom, You can actually sit on the toilet,wash your hands and shower at the same time, their is NO AIR in there and the whole thing is Chlostrophobic. it was the worst TRAIN TRIP ever in my life Now the so called TOURS KALGOOLIE, Arrrived at 9.30pm and rode around in a bus until midnight, saw 3 drunks going home and it was as black as the ace of spades. WHAT A DISGRACE TO EVEN DO THIS TO AUSSIES. Saw Nothing Next was COOK, wow a GHOST TOWN WITH NOTHING TO SEE OR DO Adelaide was next, at least we toured and had a nice day. Staff......NO Faults, all were lovely and helpful. Outstanding crew in every facet Would i reccomend, NOT EVEN TO MY WORST ENEMY

A disappointing trip – Having travelled several times on both the Indian pacific and the Ghan, and being a train lover loved them, but… our last trip done in April was a shocker. We would never again spend our money on this trip, nor would we recommend it to anyone, unless some mayor changes are made. The staff were not happy and didn’t seem to want to be there.… Read more

Clearly they had no idea what was going on and we were given conflicting information. A senior member of staff had no idea which way we were travelling when asked by a guest could he look at the engine’s. Like we were all told, we were being hauled by two locomotives, different train to the one we were on!!

The train has not been cleaned for so long it resembles a goods train. If even an attempt at cleaning the outside windows were made, it wouldn’t have been so bad. It was not possible to take photos out the windows and if the sun hit them we just closed the blinds as viewing was not possible.

The cabin walls had broken panels and very bad scratches. Repeated attempts to have a bed head fixed to stop pillows falling to the floor were ignored.

The Off Train experience’s were “non existent”, other than the stupid late hour Kalgoorlie experience there were none. The excuse being the train was running late. The Rawlinna experience was to be a breakfast sunrise stop. Nope, even the staff had any idea of what was happening. We were eventually told in the morning a brunch would be served between 10.00am and 1.00pm. So no breakfast until then and then no more food until 7.00pm. The staff eventually brought out cheese and biscuits in the lounge at 5.00 after guests complained. We sat at Cook for over 3 hours, being told they, had to refill with water, the relief driver was missing, another train was blocking our departure. All different stories from different staff.

The food served was terrible and in minuscule portions. Main course dishes were dry and lacking in any sauce or moisture. It was not possible to eat a steamed pudding as it had been microwaved to a concrete texture. A cheese plate had a cheese that could not be cut with a knife.

Later we joined a Murray river cruise and several other gusts had also been on the Indian Pacific and the Ghan. They also expressed their disappointment at both trains. An American couple were very bitter and couldn’t believe these trains were still operating at full capacity.

Indian Pacific debacle – DO NOT waste your money or time with this lot. Total disaster starting 9/4/23. Train left Perth late due to rail works then a derailment somewhere. This lot of incompetent cowboys idea of a “plan B' was to screw the passengers in order to get the train into Sydney in time for the next lot of gullible victims. Train left Perth then returned that… Read more

night to a marshaling yard , stuck in a compartment with a noisy compressor directly underneath, fantastic. Finally left Perth for the “highlight” of this debacle, 45 minutes at Kalgoorlie to look at a hole in the ground, from then on it was downhill. No more “off train experiences” , a stop in the yards in Adelaide for food. Oh, didn't I mention they ran out of this stuff and put us on a diet hardly suitable for your average rabbit. Express through to Sydney? No. Got kicked off the train halfway between Blayney and Orange and stuck into a bus for three hours plus one hours stop for the bus drivers break. Arrived at Central station after 11pm an finally made it to bed at 1 am. Had a miserly offer of a $150 refund. but wait, the person sitting next to us, when at Katoomba, was offered $450! Have not heard a thing since. Meant to be the trip of a lifetime, memorable for all the wrong reasons, cost thousand of dollars and, obviously the operators don't give a rats. Not unexpected, it's owned by Americans , only interested in money and waging war.. The trains staff were great but deeply embarrassed, they were the lambs to the slaughter, management, or what passed for management, got off Scot free.

Disappointing Ghan – We were on the GHAN March 8-10 with a changed itinerary due to the flooding in Katherine. Airport arrival in Alice was chaotic, 30 staff members giving conflicting instruction for luggage, meals and excursions. Off train lunch at the Crown Place, a very minimal cold buffet. Arrived at the train at 6:30 pm, dinner at 7:15, not much time to get… Read more

settled in ! Only the view of old Alice railyard for dinner. Coober Pedy replaced Katherine. Unfortunately it was a 7.5 hr tour with lunch again not on board at the GREEK HALL, was not edible, no coffee or tea or dessert. We we held on the coach beside the train for 25 min and told NOT to get off. Early arrival into Adelaide meant no brunch as well. For the price one pays for this ADVENTURE WE HAVE BEEN MUCH BETTER SPENDING OUR MONEY ELSEWHERE..

How many bad reviews do you need before something changes ! – So many downsides about this trip: - shocking lack of organisation on the train. e.g. telling us to be out of bed, packed and in the lounge by 6am then saying, oh we made a mistake; nothing is happening before 7.30am. -falling to tell customers that they cannot fit a suitcase in their cabin and should just bring a small bag - the Gold Class… Read more

single cabins are SO tiny! - their ads and paperwork say it is ‘extremely luxurious’. NO aspect of Gold Class is remotely luxurious. It’s more of a 3-star level - there is nowhere to hang the bath towel in the cabin, so you leave used towels in the shared bathroom. However they often don’t replenish your towel n bath mat , so you have nothing! - upon boarding, you are told to use the Call button in your room if you need anything. When I pressed it, to get a towel, the staff eventually came, and said the button is only for emergencies - if you have dietary requirements, good luck ! - The meals are generally very good - they have signs up re social distancing but the very long aisles outside the cabins are only wide enough for one person - If you’re a light sleeper, this is not for you. My cabin was VERY bumpy and noisy. - don’t count on being able to visit certain towns on the way. They change itineraries all the time -the newspaper ad that attracted me to this trip states ‘cocooned in luxury…relax in your private cabin with ensuite…’. . What nobody told me was that some cabins don’t have an ensuite. - the trip including airfares cost me over $4000 - most announcements made on the train were unintelligible and everyone just laughed.

Unethical company that lacks empathy and good customer service – This company is deceiving customers through employing misleading advertising in relation to the management of COVID. Company's website advises that "Guests with any symptoms of illness (COVID) prior to travel will be requested not to travel." This is a very clear and unambiguous instruction - it says "will be"! This happened to us just a few days… Read more

before departure & we cancelled our trip on this basis of this advice. Yet, the company would then not contemplate any form of refund or credit. Verbally said it was alright to travel - and by doing do, exposing everyone else on the train to COVID! Unethical company with poor customer focus selling overpriced services that doesn't stand by its own written instructions.

Adelaide to Brisbane – My first train trip and will be my last! Platinum class highly overpriced, my cabin was spacious but that was it! For 3 days I froze the air con was so cold it was unbearable! I asked for it to be adjusted but nothing happened! Very unpleasant! I think off train experiences were fairly average especially lunch at Old Parliment House was… Read more

terrible! Promoted as a scrumptious lunch was far from accurate! Waste of time stopping at Coffs Harbour! The food was average onboard , expected much better! The only praise I have for this trip is the staff! They were very pleasant & good workers couldn’t do enough for me! On a final note won’t be embarking on another train trip! Completely cured of ever wanting a repeat holiday like this! So expensive I regret spending this money!

Horrendous experience – Shockingly badly organised. Herding us on and off the trail made everything dismal. Excursions booked were, without justification, not available; alternatives were just awful. Food less than average. Compartment filthy with many thanks not working properly: toilet didn't flush properly, been sake lock meant safe door kept on opening cupboard… Read more

door. Whole bitter experience was an absolute rip off. Train staff did their best but "off-train" management were clearly useless and "unavailable" > on holiday apparently. Please avoid paying a lot for a miserable experience!

Amazing in Theory. Abysmal in Reality – A beautiful train. A wonderful theory. Train travel from one side of Australia to the other. Sadly let down by incompetent company management. A quality Australian business flogged off to international interests. Profits before customers. The dining seating was quite small, but definitely appropriate. What was awful was the compulsory… Read more

rotational seating where every meal we would be seated with 2 strangers. I had nothing against any of these people- but my wife & I prefer to choose our dining companions ( if any), not be marshalled by train staff. It wouldn't be tolerated in a restaurant.

The wait staff, & the hospitality attendants, ( same people) were polite,friendly & courteous. Our Gold Twin Cabin was adequate. The ensuite was a fright. Shower, wash basin, vanity, & toilet, in an area smaller than the toilets in an economy class aircraft toilet

The Off Train Experiences were simply appalling. Harndorf was cut to a bare minimum. Our free time to wander the shops was chopped. Stuck in a cheese manufacturing expo.No explanation. And yet the train had stopped for EXTENDED periods on a lonely section of track. No reason. No explanation. Not a signals delay a Journey Beyond delay.

Cook. Literally the middle of nowhere- there's a sign says so. Only reason to stop was to refuel, & do a loco crew change. I like small country towns- this wasn't it. This was a travesty of a bygone era. A decaying relic. Only still alive to support the Indian Pacific. Very sad

At Cook, & again at Rawlinna, as there was no platform, having to disembark was very difficult. The train crew did provide assistance, but it was still very physically demanding. The off train dinner at Rawlinna was fair. The setting was beautiful, but the food was mediocre. All the preparation, serving, & clean up had to be done by the staff. It would have been a big task for twice as many staff, to manage the 200 that they did.

An overwhelming disappointment.

Overpriced and underwhelming – Very disappointing experience. The train was running late just about all the way, resulting in all of train experiences being cut short and rushed. The train did not go through to Sydney, so we had to board the train at Lithgow. The train had been cleaned very poorly; our bathroom was unsatisfactory with the toilet still soiled from the previous… Read more

passengers. The organization in Sydney was amateurish by Journey Beyond, considering this was not the first time this had happened. The on-train staff are excellent but this is where it ends. Management seems inept. All things considered; the cost of the "experience" does not reflex the true level of what was really a second-class experience not a Gold Class experience. The scenery was great!

Mixed Thoughts – My wife and I went on the Indian Pacific from Sydney to Perth. The pre-boarding experience was well organised and we appreciated the food and drinks in the allocated lounge at Central Railway. Although we had to be bussed to Lithgow we had an enjoyable time at the Three Sisters with great views over drinks. The rest of the trip saw great service… Read more

by the cabin crew and excellent food. Having been on the Ghan we knew what to expect with cabin space and the rocking ride while trying to sleep so no surprises here. The disappointing parts were the off train excursions. In Broken Hill we were assigned the Trade Hall and Miners Museum which was at the lookout. However part of the last carriage blocked the crossing leading up to the lookout/memorial from us, the public and the workers... such a disappointment. Then all we heard was we would be late into Adelaide which happened, hence the trip to McLaren Vale wineries could not happen. Instead a boutique mini sampling occurred just before dinner which was below parr... hardly any sampling and very expensive drinks if you wanted to purchase (e.g. $160 bottle of whiskey). The stop at Cook was welcome and interesting. Arriving in Rawlinna a bit late meant we had to cut our time with this experience short due to our set dinner time. We were offered an earlier time but had had a very late lunch so couldn't face more food so soon after. Throughout the last day we travelled slowly as we were ahead of time..a contrast to the earlier days. Overall a wonderful train experience BUT very disappointing off train excursions which spoilt it somewhat. There is a real need, as noted in other reviews read, to revisit these excursions as you don't get what is advertised (and the same old excuses don't cut it).

Perth to Adelaide, Platinum Class. Oct. 22 – Cost - Shocking. Staff- excellent. Food - average. Cabin - with double bed very cramped. Getting dressed, a challenge for Seniors. Off train experiences - ?? Bus tour at midnight ?? Track - 10% good. The rest, probably good for freighting concrete. Damaged my bum in shower stall. Collided with faucet mechanism as carriage jerked backwards. Show details

Unsafe – Similar to many other customer posts on here we’ve sent many emails attempting to get a response from this company without any success! They implement health and safety measures for show only “on paper”, they don’t actually follow them and then when people get sick they just simply ignore you and don’t respond! They negligently put the health and… Read more

safety of their staff in the field and their customers at risk!

Update on 2/7: still completely poor. Journey Beyond reached out to me after I posted my review publicly (surprise) and promised they would investigate my concerns within 14 business days. No response. I have an extra week and then followed up again. Eventually I got another text book response just saying they would look at it, no dates, no substantive update, no care. I again reiterated my concerns and gave another week. Still no response to date, so I’ve lodged my concerns with SafeWork SA. It seems more and more people are having this same experience, shocking corporate behaviour!

Very Disappointing and definitely not value for money – We travelled from Adelaide to Darwin on The Ghan in June 2022. (A party if six … 3 cabin). We had not choice of dining time and were given 7.45pm (sometimes still eating at 9pm if they were running late). The quality of the food was 50/50, sometimes good but sometimes bad. The first day we were absolutely starving as we boarded around midday and… Read more

had to wait all of that time so get a meal. We had to pass through four carriages to get to the dining car and could not just lounge around in the lounge area as It was usually crowded. We thought they might have some music or entertainment or even trivia etc. but there was nothing. The gold cabins were very camped and sometimes we would have to wait until nearly lunchtime to get our beds converted back to a lounge so we could sit in our cabin. The staff seemed under pressure, definitely seemed they were short staffed. I would not recommend this trip as value for money as it was not! We were originally booked on the Indian Pacific for 2020 & 2021 but Covid blocked us both times so we switched to The Ghan and were extremely disappointed.

Major disappointment – So excited to do this journey across the Nullarbor. Paid for a single gold class cabin. Photos must use a wide angle lens because my cabin didn’t look like the ones on the website mine was tiny and didn’t even have an ensuite. One of the cupboards had broken hinges and when the bed was being turned down the sheets and pillow cases hadn’t been… Read more

changed. When the attendant was doing that I noticed there was a large stain down one side of the duvet but it wasn’t changed because I was told they didn’t have a replacement. on the Monday there was no hand soap in the shared toilet and no cups left in the small shared kitchen. Toilet wasn’t very clean on the Monday I was using my own cleaning materials each time I used the toilet. Lunch on day one was poor fish overcooked and cold and veggies also overcooked and cold. Other meals were tasty but none of them were hot. On the Sunday we were kept standing on the platform because of an issue with a carriage (2hr delay before we left) and despite there being at least 8 staff walking up and down the platform not one of them made an effort to communicate the issues with the passengers. So whilst the landscapes were amazing service and facilities were very poor and certainly not worth the cost.

Very disappointing Indian Pacific experience – We travelled Platinum class on the Indian Pacific from Sydney to Adelaide in April 2022. We found the pre boarding experience excellent with drinks and canapes at a nearby motel. The room and dining and service throughout the trip was very good but the massive down side was the track and the extremely rough ride during the night which was so bad… Read more

it prevented sleep. It did improve a little for the last few hours of the journey through South Australia, but by then we had given up hope of any sleep. Highly overpriced for the one night journey.

Save your time and money – Recently returned from a Darwin to Adelaide Ghan adventure in Gold Class as this was my 3rd trip on the Ghan I was expecting the usual high level of service and delcious foods. What I encountered were late service of meals 9.30pm on our first night and belated on other occasions at best 2.45 for lunch on day 2 with dinner at 8.15pm. Badly… Read more

organised transport for the off train excursions with many confused passengers unsure which buses were to take them to their destination. Passengers being given a alternative for their excursions with no consultation on their suitability for that passenger. No offer of savouries in the lounge for those with late meal times, bar some corn and potato chips which ran out on the first night. White wine had run out by the second night all bar the Sav Blanc. People, we are paying serious money for this holiday which promises to be a wonderful experience, which it certainly wasn't. There appear to be many gaps in the service provided and real difficulties with the catering organisation on the The Ghan at this time, for those already booked for a holiday I truly hope this company ups its game and provides you with the holiday you paid for and deserve. I however and many of my fellow travellers on this March 2022 trip feel we did not.

Booking experience – Booked an Indian Pacific journey for four persons only to have the journey cancelled twice as the WA border remains closed. I expect the actual trip will be fantastic, however the company said we would lose more than $2,000 if we did not make another booking and then also demanded a price increase as well as full payment well over 16 months in advance. DO NOT TRUST THIS COMPANY WITH YOUR MONEY!! Show details

Buyer beware when booking Great Southern Rail – 3 couples in our party first booked and paid for a tour on the Ghan in January 2020 for travel in August 2020! The trip was cancelled due to Covid lockdowns and we rebooked for September 2021. In late August we were forced to cancel due to lockouts and hotel quarantine requirements for people from SE QLD. Through our travel agent Helloworld we… Read more

were encouraged to apply for a refund as GSR were unable to accomodate us in 3 cabins on any service in 2022. After 5 months and calls to our travel agent I contacted GSR by email and was advised that they cannot communicate directly with us and to get in touch with our travel agent. GSR have now had over $25,000 of our money for 2 years and have been unable to deliver their contracted service and have shown no urgency in responding to our refund request. Buyer beware!

No refunds available and huge price increase – We booked our trip with e-cruising travel, which is an excellent company, as part of a broader trip to other parts of the NT and WA. It was cancelled when the WA govt slammed the borders shut 2 weeks before the trip was to start. All other companies, including QANTAS provided full refunds, but not this greedy outfit, which now wants an extra… Read more

$1,000 for the trip in 2023. Reluctantly we have to pay this or lose our money! The only reason they are fully booked is because of this policy.