Greater Bank

Im over the bank letting optus and temu access my account without my approval i have reported to you and it still happen8ng might have the bank charged with fraud for allowing it

was called by them on 5-3-26 told me i was paid up on one loan & that they had overdrawn from my account to make a payment i also have a business loan with them which i have been trying to convert to my housing loan as i retired 4 years ago now on… Read more

age pension said i would have to pay $600 to convert & be accessed to see if i could service one loan when i've be paying both on the pension said they would call me today 10-3-26 between 1030-1100am to discuss never got a call been a customer for over 26years & this is how they treat you only interested in new customers borrowing big loans now

Needed help to transfer a large amount online via an osko payment, rang the 1300 number and spoke to Caroline and could not have been a better… Read more ·  1

response, she was so helpful so easy to talk to and completed the entire transaction in 5 mins, absolute 100% positive.

We modified our home loan at the Greater Bank Glendale Branch. Emma Dumbrill helped us through the process - went much faster and easier than expected. Communication was great and it was clear what was needed from us to complete the process. Thanks Emma!

I cannot speak highly enough of my experience with Emma from the Greater Bank, Morisset Branch. From start to finish, she went above and beyond to help us secure our loans with fantastic interest rates. Emma was incredibly personable, efficient, and an absolute pleasure to work with. What stood out most was how approachable and friendly she was —… Read more ·  1

nothing ever felt like too much trouble. She always replied to my emails promptly and explained everything so clearly and simply, which made the entire process smooth and stress-free.

It’s rare to come across someone who combines such professionalism with genuine warmth and care for her clients. Thank you, Emma, for making what could have been a daunting experience so easy and even enjoyable. We’re so grateful for all your help and wouldn’t hesitate to recommend you to anyone!

Emma has supported me through two loans now, each interaction has been positive, the processes have been extremely easy and straight forward, no stress or confusion at all. She is fast with replies and has been an absolute pleasure to work with. I would recommend her to others and will be reaching out for anything further for myself! Thanks so much Emma! Show details ·  1

Extremely disappointed with my experience with Graterbank. They arranged a property valuation for me, and the result came back significantly lower than expected - but that’s not even the worst part. When I asked for clarification or evidence to support the valuation, they provided absolutely nothing. No justification, no comparable data, nothing… Read more

to explain how they arrived at that figure.

To make matters worse, the same property was valued at 10% higher by another bank just two months ago, which makes their figure even more questionable and difficult to take seriously.

Even more concerning, they refused to share basic details about the evaluator - no name, no company, no transparency whatsoever. It felt completely dismissive, like my concerns didn’t matter at all.

This entire process dragged on for over a month, wasting a huge amount of my time with zero accountability on their end. For something as important as property valuation, this level of service is unacceptable.

Based on this experience, I would not recommend this bank to anyone unless you want a credit log for nothing

The worst organisation i have ever dealt with , slow ,bad feedback ..i have a case with the Ombudsman ,basically i had money taken from an account because of there poor security.I only went with them because they were a part of Newcastle permanent ,wow have they dragged there name down .. Show details

After 20 years with these fools, today I had enough. I have suffered them not even knowing what a Visa debit card was - they were the last to catch on I have suffered attempting to change my mobile number with them, almost 10 times. Now, after 20years with them, I’m on a corporate salary, no debt and refuse me a lousy $5000 loan. To get… Read more

myself out of a situation with my car.

I would never recommend this bank to anyone that values quality of service. You’ve been warned.

Our home loan specialist Emma from Glendale Branch was exceptional. Her communication and understanding made a daunting experience seem easy. We couldn’t have been more satisfied with the level of service she provided .. a true asset for the Greater Bank. Show details ·  1

Paul from Greater Bank was amazing to deal with and the process was made so much easier with Paul guiding the way. Giving all the information clear and precise. Happy to have delt with Paul and Greater BAnk Show details ·  1

Opened online account. Attempted 2 online purchases of $30 and $50 via osko which is supposed to be instant and now it's been 30 hours and transactions are still pending.. Tried a 3rd transaction which was $50 transfer to my daughter and guess what money has left account but never reached my daughter who is stuck somewhere waiting for funds so she can pay for petrol..Absolute joke of a bank Show details

Low down pieces of [Content Removed] take a blokes last $20 close his accounts no different from common things stealing wallets you ought to be ashamed of yourselves and your business you have no right watching people's personal income so closely. If I want to shop online with my [Content Removed] money I will do [Content Removed] bankso so [Content Removed] greater bank should call yourselves lesser thugs

I’ve been with the Greater Bank for almost 8 years. I have opened accounts for my grandchildren there too. I have been to the bank 3 times in the last few weeks to open an account for my youngest grandchild. The first time they told me I couldn’t because I couldn’t log in on the app to verify myself. The second time I was told that I needed the… Read more

Medicare care card as well as the birth certificate before opening an account. Today I was prepared with everything I needed. I was told they can’t open the account because they need my drivers licence to verify who I am even though I had all the details of my account on the app on my phone. Absolutely fed up with the run around just to open a grandchild’s bank account. There is no consistency at all. Sadly it takes a lot of effort to move to another bank but I feel that’s what I will be doing with all the accounts.

We organised our home loan through Tracey at the Greater in Lismore. Tracey was brilliant, the superhero of all bank lenders! She managed to get our finance approved so we could exchange unconditionally with 48 hours. Nothing was too much trouble, she managed to construct our loans to avoid us having to pay mortgage lenders insurance, she was… Read more

always contactable and we have a great variable rate. I couldn't be happier. I have heard some nightmare stories of people missing out on properties because they went through a mortgage broker or an online bank and they couldn't get finance on time - now we have our dream house, I hope we won't ever need another loan, but if we do, I'll be going through the Greater again.

Trying to buy for a dressing gown from K Mart on line. Total cost including postage $33. Have to go through a verification process by sending code via phone. Got code but nowhere to put code have to ring bank anyway. All for $33 how crazy can you get. Show details

Thank you Kirsten who helped me resolve an online bank transfer issue today. She was polite,courteous and very patient on the phone I have found Greater Bank staff always helpful and cheerful in person so I wanted to pass on my thanks Have a good day Show details ·  1

If I could give 0 stars I would. We were initially given pre approval, then we were told we need to send in documentation to obtain a formal approval. I spent 1 month sending in paperwork, everytime I was told there was no more paperwork required I’d receive an email asking for more documentation. The day before I was supposed to hear back on… Read more

whether or not I’d been formally approved, the “home loan specialist” advised me that I should “probably speak with a broker because I might not be approved”. I think this could have been mentioned a little earlier??!! After a month of paperwork we were declined. They knew we had a tight deadline as I signed a contract after being assured by the “home loan specialist” that we would be approved. She only decided to change her mind the day before we were due to hear an answer on formal approval. If you are looking to obtain a home loan, DO NOT GO TO GREATER BANK!!!

On the 18/02/2025 myself and my wife went to the Hamilton office and spoke to the manager to have a card cancelled and reissued due to an dodgy transaction she cancelled the card and in front of both us and said 7>10 working days for a new card Went to the Morisset branch on the 7/03/25 to see how things were going and told it was in the mail … Read more

won’t be long so far so good. Forward today 14/03/25 rang customer service only to be told a new card had not been issued and sent out and she was so sorry at last after almost a month the card is going to be sent out. I can’t believe two branches Hamilton and Morisset miss lead us and screwed us around for all that time such INCOMPETENCE for such a simple matter so if they can’t get this right what else can they SCREW UP About time for a change

One sentence summary: Total waste of time, documentation, credit check and they don't even communicate to each other internally. Asked for new rate confirmation since RBA cut which took them a week to speak to each other internally about. Then applied for a refinance, spent 1 hour on a phone call as a refinance interview, sent through… Read more

documentation (over a dozen transaction listings, statements, you name it), had someone come in physically to value my property and had them take property photos without asking me, only to be told AFTER the credit check and valuation that they don't refinance studio apartments. Noting that this is a residential studio.

Why waste all the time and my credit score when this could've been realised in the phone call?

BTW average wait times to speak to their internal home lending team is 20-40mins. Since they don't accept external brokers.

Will not be calling again due to absolute waste of time.

RUDE UNHELPFUL DINOSAUR AGE BANKING – staff are RUDE AF! Unhelpful. THIS BANK SUCKS! WORSE THAN THE COMMONWEALTH BANK IF THATS POSSIBLE! dont give a crap if your money gets stolen! Show details

Zero customer service – I recently had the misfortune of being served by Callum at the Greater, Waratah. In short: a Rude, Arrogant individual with a (misguided) perception that HE is actually doing ME a favour by allowing me to do my banking at the Greater. INCORRECT. This is not the first time I have encountered a situation like this at the Greater, but it will be the… Read more

last - I am now taking my business and banking elsewhere. Attitudes like the one displayed by these individuals reflect poorly on management and shows how little the Greater values customer service. I have been with the Greater for over 30 years - in a time when the staff were kind and polite, and went out of their way to help customer (and the bank manager knew your name). It's any wonder we are moving to a cashless society, Branches are closing and people are choosing to use 'Neo-banks' and the like. Goodbye Greater

Disgraceful – Absolutely disgraceful, the online banking is down 1.5 hours on hold and it cut out. Cannot Access my own pay cannot do groceries for my family..they do not care for there customers....no banks open...I'm done with this bank .

Customer service? Not here – Disgusting - I have been a customer/member with this bank for over 30 years. I applied for a personal loan, which was rejected. Even though I am a long time member, am debt free, have multiple thousands in savings accounts with them and having available funds each week to more than cover any repayment requirements. When I called to enquire why my… Read more

application was rejected, all I got was someone who only wanted to read from their script. They didn't want to talk to me. They kept talking over me and even after repeatedly asking for them to stop and let me speak, they wouldn't. This continued till I became frustrated, to the point where I yelled over them and swore. This is not something I ever do and am angry that it came to that. Their customer service is non existent.

Great service from the Greater – I have been with the Greater Bank since 2001. They have always been friendly and quick to answer any enquiries I have had. When our account had been hacked. They stopped payment immediately and contacted us to let us know. I am very happy that there are tight with security. With all the scams going on I wouldn't bank with anyone else Show details ·  1

Misnamed – Dealing with this bank wasn’t Greater, it was Greatest….the greatest waste of time! Don’t waste your time with them. Unlike their advice and service, their review rating is spot on, although if no stars was an option that most likely would be lower.