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Greater Bank

Greater Bank

Branches, Online (See All)
1.9 from 68 reviews · View Statistics
See the Best Banks in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Greater Bank

Reviews

  • Transparency
    1.4 (28)
  • Customer Service
    1.5 (32)
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chris
chrisHunter Region, NSW
  • 8 reviews
  • 19 likes

Worst bank ever!

published

I have been with this bank for nearly 5 years. This bank lies to its customers, rips them off and changes their rules to suit themselves. They assure you they will get back to you but never bother to do so. My customer service experience with this bank has been horrific. I really wish I had never heard of them let alone trusted them with my money!

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Greater Bank
Greater BankGreater BankSend a private message

Hi Chris, I'm sorry to hear this is the experience you've had. We really appreciate the time you've taken to provide this feedback. If you'd like to discuss this further, please give us a call on 13 13 86. Thanks ^Maddy

chris
chris
chris
chris

After nearly 3 weeks still no Response. The best they have to offer is to phone their 131386 number, be placed on hold and go through everything again. At least other banks resolve issues in a call or at the very least get back to you.

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Lulu B.
Lulu B.Sydney, NSW

They hold on to OSKO Payments.

published

I am not a customer but a client paid my invoice via OSKO and Greater Bank in their infinite wisdom have held on to the payment. They’ve taken it out of the customers’s account but have decided that they need a minimum of 24 hours to authenticate the OSKO payment which was already authenticated by the customer paying my invoice. Absolutely ridiculous and I was say unlawful. Do they do this to everyone? Get a bit of extra interest at the customer’s expense.

Transparency
1/5
Customer Service
1/5
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Bass Mansour
Bass MansourSydney, NSW
  • 2 reviews
  • 1 like

Staff over the phone very disrespectful .. wait time too long too ..would not recommend this bank at all .

published

I have been with this bank for so many years and I think is time to go as they don’t show respect to their customers after so many years !!!! Shame ..

Transparency
1/5
Customer Service
1/5
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Lord Mayor
Lord Mayorjesmond, nsw, 2299
  • 6 reviews
  • 6 likes

Unacceptable wait times for all online calls ! This has not improved over the last 4Months !

published

Im Sorry Greater Bank - Your wait Times for all online telephone inquiries
Is far from meeting the acceptable level that is expected ! I have complained a number of times
over the last 4months & The greater has failed to address the issue seriously ! GET REAL GREATER !
Take responsibility for this & employed more staff at your call centers!
This is not an isolated incident Ive rang 8 times over the last 4 months & each time i am left to
Wait 10-20mins on wait, this is absolute nonsense deal with it fast or i will leave for another bank.
Sick to death of it its not good enough !

Transparency
1/5
Customer Service
1/5
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Sara
Sara
  • 8 reviews
  • 8 likes

Seriously, problems. Where is my money?

published
Transparency
3/5
Customer Service
2/5
Greater Bank
Greater BankGreater BankSend a private message
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Mike
Mikesydney
  • 10 reviews
  • 10 likes

Slow and ancient

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Forster Greater Branch, Staff PRETEND to do a transfer of funds to another account ! - Now missing $200k -

published

Forster Greater Branch, Staff PRETEND to do a transfer of funds to another account ! - Now missing $200k - Can't check online as they have blocked the Net Bank.
Told me the transfer was done, but refused to give me a receipt !!!!

Incentivised Review No
TopicGeneral Transactions
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Heidi
HeidiHunter Region, NSW
  • 3 reviews
  • 5 likes

No more phone banking

published

Absolutely disgusting that they have taken away the phone banking. Not everyone has access to the internet.i have money in accounts I can't access via the internet, and can only use phone banking

Incentivised Review No
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Jmt
Jmt
  • 2 reviews

Rubbish

published

Changed to the Greater two years ago worst decision I have ever made ! the lack of service is what got me at first BUT then tried to use three ATM'S in Newcastle NSW on the same day and they are all closed. Secondly closing at 1pm during covid. I emailed greater bank a week ago and have not had a reply. Do not use this bank they are a disgrace and god forbid you are ever overseas and need assistance !

Incentivised Review No
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Unauthorised withdrawals

published

We've had an ongoing issue with unauthorised withdrawals being made via Visa. One has been by STAN and the other McAfee (virus protector) we don't have an account with either. Greater Bank reimbursed one of the amounts. I've checked our account recently and McAfee has again withdrawn the same amount after the bank credited the amount. Initially we were very annoyed with Greater feeling that this breach was their responsibility however they have done what they can to rectify the problem.

Customer Service
4/5
Incentivised Review No
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Katie Morley
Katie MorleyGreater Melbourne (Outer), VIC

Do not bank with greater bank - it's a scam

published

I can't even authorise my card and they won't let me transfer my funds into another of my bank accounts saying my account has been frozen!!! I think I've lost my money!!!

Very dodgy set up! I'll be looking to report these people.

Transparency
1/5
Customer Service
1/5
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Corrupt organisation.

published

I signed up online because of Covid and being in a lockdown.. Money was transferred into the account by some customers, the i get a msg yesterday saying they froze the account, so i call up, i get told to email through Photo ID and my Medicare card, so i do.

26 hours later today they’re telling me they didn’t get it, so i sent it through again. 5 mins later i get told via email they wont accept my valid ID, they wanted me to go to a brand (we are currently in a lockdown).. seriously?

So now i have to go and chase the customers who put money into this account as now they will get a the money returned to them.

This bank needs to practise what it preaches, they are full of fraud..

Transparency
1/5
Customer Service
1/5
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Terrible customer service, sign up pensioners to fee laden accounts.

published

4-5 months, customer service/app severely lacking. $94.50 in fees in that small time period. Paywave free but other card based transaction are full of hidden fees, label everything withdrawal even using pin-based debit methods then argue that using your card to insert rather tap and go should come with a fee for every transaction, have yet to clarify if they sign up pensioners to this account intentionally. $16 a month account holding fees, if you can't meet a $2000 a month deposit, not achievable if you're a pensioner or looking for work. Apparently still owned by the customers, heavily doubting that. Deserves to be old yella'd.

Transparency
1/5
Customer Service
1/5
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Heath
HeathSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Greater at scamming

published

Their home loan fees are massive. They also don’t listen to members complaining about legitimate issues! If you want bad service and sub standard technology than you will love this so call self declared “Greater” bank!

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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keeping them honest
keeping them honestHunter Region, NSW
  • 2 reviews
  • 4 likes

Greater is not so great!

published
Transparency
1/5
Customer Service
1/5
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Questions & Answers

Enid L
Enid Lasked
Branches

Is there a greater bank in Western Australia

1 answer
Greater Bank
Greater BankGreater BankSend a private message

Hey Enid - no, all of our branches are based on the East Coast, but our customers are able to bank anywhere around the clock via online banking or our app. Hope this helps! ^SG

Laurie
Laurieasked
Greater Bank

Whose ridiculous idea was it to discontinue with passbooks?

1 answer
Laurie
Laurie

If this is an attitude to a reasonable question then it is time I took my business with Greater bank elsewhere (cash accounts around $400,000.00 and monthly deposits of $30,000.00)

Lea
Leaasked
Greater Bank

Can your bank set up a 6mth term deposit account with an initial deposit of $400.00 and allow me to deposit automatic online weekly or fortnightly deposits from my Commonwealth Banking into the term deposit over the 6 monthly period

No answers
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Greater Bank

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