Worst bank ever!
I have been with this bank for nearly 5 years. This bank lies to its customers, rips them off and changes their rules to suit themselves. They assure you they will get back to you but never bother to do so. My customer service experience with this bank has been horrific. I really wish I had never heard of them let alone trusted them with my money!
They hold on to OSKO Payments.
I am not a customer but a client paid my invoice via OSKO and Greater Bank in their infinite wisdom have held on to the payment. They’ve taken it out of the customers’s account but have decided that they need a minimum of 24 hours to authenticate the OSKO payment which was already authenticated by the customer paying my invoice. Absolutely ridiculous and I was say unlawful. Do they do this to everyone? Get a bit of extra interest at the customer’s expense.
Staff over the phone very disrespectful .. wait time too long too ..would not recommend this bank at all .
I have been with this bank for so many years and I think is time to go as they don’t show respect to their customers after so many years !!!! Shame ..
Unacceptable wait times for all online calls ! This has not improved over the last 4Months !
Im Sorry Greater Bank - Your wait Times for all online telephone inquiries
Is far from meeting the acceptable level that is expected ! I have complained a number of times
over the last 4months & The greater has failed to address the issue seriously ! GET REAL GREATER !
Take responsibility for this & employed more staff at your call centers!
This is not an isolated incident Ive rang 8 times over the last 4 months & each time i am left to
Wait 10-20mins on wait, this is absolute nonsense deal with it fast or i will leave for another bank.
Sick to death of it its not good enough !
Seriously, problems. Where is my money?
About two years. Reliable? It would be if I could get through on the phone - maybe. But then I finally have to visit the branch to get a new password so I can operate online and then, you guessed it, I go on line and there is almost no transactions recorded (as the branch had confirmed to me). So I think that can be right - There are no old bank statements - and they are withholding tax - and so I cannot check if the money I deposited or withdrew is correct. And it is large amounts of money, and you guessed it 25 minutes on the phone (bein...g told to use the app use the app) and no answer. So now I have to drive for an hour (again) to go back to the branch so that I can try and find out what has happened to my money. Shocker. Bludy hell. Do not join this bank. Cheers
Slow and ancient
What can I say?
Tellers with the slowest software of any ATM imaginable. Waiting to receive cash in a simple withdrawal is like waiting for paint to dry
Applied for an accepted for a loan to which I received harassing phone calls constantly from their loan office which resulted in me cancelling the loan.
One branch still has my passport as a form of I.D and is failing to acknowledge they still have it.
Recently they sent my new visa debit to my old address even though my address was changed and they had been sending mail to my new address for 6 plus months which resulted in huge delays and account warnings on my direct debit bills
Now I hear they are merging with another more incompetent bunch of fools and why? ...In their own words “ the board unanimously decided” Gee I’d hate to see you give your members a say in all this. Hell no that would be tragic now wouldn’t it! Wouldn’t recommend them to ANYONE! Hopeless is the only term that suits them! Mike
Forster Greater Branch, Staff PRETEND to do a transfer of funds to another account ! - Now missing $200k -
Forster Greater Branch, Staff PRETEND to do a transfer of funds to another account ! - Now missing $200k - Can't check online as they have blocked the Net Bank.
Told me the transfer was done, but refused to give me a receipt !!!!
No more phone banking
Absolutely disgusting that they have taken away the phone banking. Not everyone has access to the internet.i have money in accounts I can't access via the internet, and can only use phone banking
Changed to the Greater two years ago worst decision I have ever made ! the lack of service is what got me at first BUT then tried to use three ATM'S in Newcastle NSW on the same day and they are all closed. Secondly closing at 1pm during covid. I emailed greater bank a week ago and have not had a reply. Do not use this bank they are a disgrace and god forbid you are ever overseas and need assistance !
We've had an ongoing issue with unauthorised withdrawals being made via Visa. One has been by STAN and the other McAfee (virus protector) we don't have an account with either. Greater Bank reimbursed one of the amounts. I've checked our account recently and McAfee has again withdrawn the same amount after the bank credited the amount. Initially we were very annoyed with Greater feeling that this breach was their responsibility however they have done what they can to rectify the problem.
Do not bank with greater bank - it's a scam
I can't even authorise my card and they won't let me transfer my funds into another of my bank accounts saying my account has been frozen!!! I think I've lost my money!!!
Very dodgy set up! I'll be looking to report these people.
I signed up online because of Covid and being in a lockdown.. Money was transferred into the account by some customers, the i get a msg yesterday saying they froze the account, so i call up, i get told to email through Photo ID and my Medicare card, so i do.
26 hours later today they’re telling me they didn’t get it, so i sent it through again. 5 mins later i get told via email they wont accept my valid ID, they wanted me to go to a brand (we are currently in a lockdown).. seriously?
So now i have to go and chase the customers who put money into this account as now they will get a the money returned to them.
This bank needs to practise what it preaches, they are full of fraud..
Terrible customer service, sign up pensioners to fee laden accounts.
4-5 months, customer service/app severely lacking. $94.50 in fees in that small time period. Paywave free but other card based transaction are full of hidden fees, label everything withdrawal even using pin-based debit methods then argue that using your card to insert rather tap and go should come with a fee for every transaction, have yet to clarify if they sign up pensioners to this account intentionally. $16 a month account holding fees, if you can't meet a $2000 a month deposit, not achievable if you're a pensioner or looking for work. Apparently still owned by the customers, heavily doubting that. Deserves to be old yella'd.
Greater at scamming
Their home loan fees are massive. They also don’t listen to members complaining about legitimate issues! If you want bad service and sub standard technology than you will love this so call self declared “Greater” bank!
- Greater Bank
Greater is not so great!
I have made this review after an exhausting six week process for a simple refinance that left us with no approval, no communication and many unanswered questions.
I have zero rating for the Greater Bank and Beresfield branch and loan manager, [Name Removed]. They collectively are in the toilet when it comes to customer service and communication. I am a long term Greater customer and a few years ago they were great to deal with and I only had positive recommendations for both my business banking and home loan. But now after a very unpleasant exp...
Questions & Answers
Is there a greater bank in Western Australia
Hey Enid - no, all of our branches are based on the East Coast, but our customers are able to bank anywhere around the clock via online banking or our app. Hope this helps! ^SG
Can your bank set up a 6mth term deposit account with an initial deposit of $400.00 and allow me to deposit automatic online weekly or fortnightly deposits from my Commonwealth Banking into the term deposit over the 6 monthly period
Get an answer from our members and Greater Bank representatives
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