Greater Bank

I was helping my husband open a bank account on the 1/10/2026. He requires assistance due English not being his 1st language. The male bank attendant was extremely rude and patronising and basically told me to go away as I informed him that his ID photo was at the front of the passport and there was no need to look at all the stamps. Show details

Tried the 'Quick and Easy' online form to submit a mortgage application here's how quick and easy it was: Day one: go through the 'checking we are a good fit' section and the form just random says it can't proceed we'll call you. Day two/three: no call Day four: online form now down Day four (afternoon): input all the info, takes about 30-45… Read more

minutes, form doesn't let you assign tasks of your partner or co-applicant isn't sitting next to you unlike most other banks. Chat person says just say no to the questions and it'll get fixed later. Then the income/expense verification thing starts, says it'll take 10 minutes, 30 minutes later ask support what's up "sorry it breaks sometimes, close your browser, wait and hour, and restart you application". Seriously? So I spent and hour doing all that for nothing, and then the solution is lol sorry try again in an hour it *might* work then.

Yeeeeeah look we all have experienced banks with bad systems, the fact that I can't even submit a 'quick and easy' application makes me terrified of what the experience must be like for something the bank doesn't consider quick and easy...

Im over the bank letting optus and temu access my account without my approval i have reported to you and it still happen8ng might have the bank charged with fraud for allowing it

was called by them on 5-3-26 told me i was paid up on one loan & that they had overdrawn from my account to make a payment i also have a business loan with them which i have been trying to convert to my housing loan as i retired 4 years ago now on… Read more

age pension said i would have to pay $600 to convert & be accessed to see if i could service one loan when i've be paying both on the pension said they would call me today 10-3-26 between 1030-1100am to discuss never got a call been a customer for over 26years & this is how they treat you only interested in new customers borrowing big loans now

Needed help to transfer a large amount online via an osko payment, rang the 1300 number and spoke to Caroline and could not have been a better… Read more ·  1

response, she was so helpful so easy to talk to and completed the entire transaction in 5 mins, absolute 100% positive.

We have been with the Greater for many years .Today we went to Belmont branch the experience was made very easy by having Brittany attend to our accounts in a patient and professional manner. Show details ·  1

Our home loan specialist Emma from Glendale Branch was exceptional. Her communication and understanding made a daunting experience seem easy. We couldn’t have been more satisfied with the level of service she provided .. a true asset for the Greater Bank. Show details ·  1

We modified our home loan at the Greater Bank Glendale Branch. Emma Dumbrill helped us through the process - went much faster and easier than expected. Communication was great and it was clear what was needed from us to complete the process. Thanks Emma!

What a primitive bank so far behind! No smart atm, processing times are ridiculous, branches are opened one day and closed another, it's absolutely ridiculous! How do you expect to grow being in the 19th century??? ABSOLUTE GARBAGE!

I had a very large term deposit with them and when it matured the new rates were not competitive. In the time that the term deposit matured and I transferred the money out they gave no interest at all. They had a week of free use of my money. They told me that it is bank policy. I have since closed my account as there is no point in dealing with this bank because of its lousy interest rates and the way it deals with customers.

Almost $1800 worth of fraud occurred a month ago... a pain, sure, but I figure it's not a huge deal since the bank is legally required to return the funds. I WAS WRONG. I did everything correctly and spent an hour on the phone providing all information and identifying dozens of fraudulent transactions. Got an email the next day saying "Thanks… Read more

for reporting $100 worth of fraudulent transaction, we've sent you $12 back as a gesture of good will." Ummm, ok?

I called again, typical fake corporate response that translated to "I'm really sorry but the last person didn't do their job properly so yesterday you wasted an hour of your life talking to a soulless corporation... well guess what we're going to steal another hour of your life from you by doing it all again." Spent another hour on the phone literally going through the exact same process, providing the same information and identifying the same transactions that I'd done the day before.

Time is the only finite resource in this world and I watched an hour of my life literally melt away as some minimum wage call centre drone repeats something that should not have had to be repeated.

Weeks later and Greater Bank has sent me about $50 back, with Visa refunding about $450 directly and the remaining $1300 or so still missing. They are legally required to return these funds unless they have evidence that I am responsible for the transactions, and I've literally never used any of these merchants so I don't know what evidence they have that's stopping them from doing what the law requires.

I received one email then it's been complete radio silence from Greater Bank... no proactive communication, no update on what's happening, no response to my multiple emails asking for action, just an expectation that I'll sit back and somehow live with literally no money while they faff about delaying something they know they are inevitably required to do under australian law.

I called yesterday (30 days since the fraud) to enquire and was just told "The merchant has 45 days to respond" despite the single email I received at the beginning of the process saying they have 30 days to respond. It took 40 minutes on the phone for them to tell me "Sorry we can't do anything, we don't care, it'll be at least another two weeks."

Honestly the experience wasn't BAD, just hopeless.

This was the easiest experience we have had with the Greater. Excellent communication and support to understand the process and achieve our goals. We appreciate how streamlined the whole process was with Emma, very professional and knowledgeable. Show details ·  1

I have been with greater bank since I was 17 and am now 47 and about to close all my accounts.. gone from a good bank to absolutely pathetic in dealing with anything.. fraud, theft transferring money like come on.. cancelling all accounts today

I've been a client now for approximately 2 years the initial refinance from another lender did have a few hurdles but we got there in the end and I recall it being fairly Pleasant and fairly streamlined. I'm now at the point where I'm wanting additional funding to purchase another investment property and this is where things have turned quite… Read more

difficult where there is a complete lack of communication I can only deal with the one personal lender and giving no support through their generic phone number and unfortunately that one specific lender is either too overworked or doesn't care. I'm now looking to take my millions of debt to another lender and in the process of looking at a refinance to another bank

Greater Bank have an exceptionally invasive and concerning application process. Beware that Greater Bank request access to all your bank accounts - as in, they literally ask you to hand over online account credentials (usernames and passwords). They act surprised when advised that would violate the agreements we have with those other banks. Show details

Extremely disappointed with my experience with Graterbank. They arranged a property valuation for me, and the result came back significantly lower than expected - but that’s not even the worst part. When I asked for clarification or evidence to support the valuation, they provided absolutely nothing. No justification, no comparable data, nothing… Read more

to explain how they arrived at that figure.

To make matters worse, the same property was valued at 10% higher by another bank just two months ago, which makes their figure even more questionable and difficult to take seriously.

Even more concerning, they refused to share basic details about the evaluator - no name, no company, no transparency whatsoever. It felt completely dismissive, like my concerns didn’t matter at all.

This entire process dragged on for over a month, wasting a huge amount of my time with zero accountability on their end. For something as important as property valuation, this level of service is unacceptable.

Based on this experience, I would not recommend this bank to anyone unless you want a credit log for nothing

The worst organisation i have ever dealt with , slow ,bad feedback ..i have a case with the Ombudsman ,basically i had money taken from an account because of there poor security.I only went with them because they were a part of Newcastle permanent ,wow have they dragged there name down .. Show details

I cannot speak highly enough of my experience with Emma from the Greater Bank, Morisset Branch. From start to finish, she went above and beyond to help us secure our loans with fantastic interest rates. Emma was incredibly personable, efficient, and an absolute pleasure to work with. What stood out most was how approachable and friendly she was —… Read more ·  1

nothing ever felt like too much trouble. She always replied to my emails promptly and explained everything so clearly and simply, which made the entire process smooth and stress-free.

It’s rare to come across someone who combines such professionalism with genuine warmth and care for her clients. Thank you, Emma, for making what could have been a daunting experience so easy and even enjoyable. We’re so grateful for all your help and wouldn’t hesitate to recommend you to anyone!

Emma has supported me through two loans now, each interaction has been positive, the processes have been extremely easy and straight forward, no stress or confusion at all. She is fast with replies and has been an absolute pleasure to work with. I would recommend her to others and will be reaching out for anything further for myself! Thanks so much Emma! Show details ·  1

Paul from Greater Bank was amazing to deal with and the process was made so much easier with Paul guiding the way. Giving all the information clear and precise. Happy to have delt with Paul and Greater BAnk Show details ·  1

After 20 years with these fools, today I had enough. I have suffered them not even knowing what a Visa debit card was - they were the last to catch on I have suffered attempting to change my mobile number with them, almost 10 times. Now, after 20years with them, I’m on a corporate salary, no debt and refuse me a lousy $5000 loan. To get… Read more

myself out of a situation with my car.

I would never recommend this bank to anyone that values quality of service. You’ve been warned.

Opened online account. Attempted 2 online purchases of $30 and $50 via osko which is supposed to be instant and now it's been 30 hours and transactions are still pending.. Tried a 3rd transaction which was $50 transfer to my daughter and guess what money has left account but never reached my daughter who is stuck somewhere waiting for funds so she can pay for petrol..Absolute joke of a bank Show details

Low down pieces of [Content Removed] take a blokes last $20 close his accounts no different from common things stealing wallets you ought to be ashamed of yourselves and your business you have no right watching people's personal income so closely. If I want to shop online with my [Content Removed] money I will do [Content Removed] bankso so [Content Removed] greater bank should call yourselves lesser thugs

I’ve been with the Greater Bank for almost 8 years. I have opened accounts for my grandchildren there too. I have been to the bank 3 times in the last few weeks to open an account for my youngest grandchild. The first time they told me I couldn’t because I couldn’t log in on the app to verify myself. The second time I was told that I needed the… Read more

Medicare care card as well as the birth certificate before opening an account. Today I was prepared with everything I needed. I was told they can’t open the account because they need my drivers licence to verify who I am even though I had all the details of my account on the app on my phone. Absolutely fed up with the run around just to open a grandchild’s bank account. There is no consistency at all. Sadly it takes a lot of effort to move to another bank but I feel that’s what I will be doing with all the accounts.

We organised our home loan through Tracey at the Greater in Lismore. Tracey was brilliant, the superhero of all bank lenders! She managed to get our finance approved so we could exchange unconditionally with 48 hours. Nothing was too much trouble, she managed to construct our loans to avoid us having to pay mortgage lenders insurance, she was… Read more

always contactable and we have a great variable rate. I couldn't be happier. I have heard some nightmare stories of people missing out on properties because they went through a mortgage broker or an online bank and they couldn't get finance on time - now we have our dream house, I hope we won't ever need another loan, but if we do, I'll be going through the Greater again.

Trying to buy for a dressing gown from K Mart on line. Total cost including postage $33. Have to go through a verification process by sending code via phone. Got code but nowhere to put code have to ring bank anyway. All for $33 how crazy can you get. Show details

Thank you Kirsten who helped me resolve an online bank transfer issue today. She was polite,courteous and very patient on the phone I have found Greater Bank staff always helpful and cheerful in person so I wanted to pass on my thanks Have a good day Show details ·  1

If I could give 0 stars I would. We were initially given pre approval, then we were told we need to send in documentation to obtain a formal approval. I spent 1 month sending in paperwork, everytime I was told there was no more paperwork required I’d receive an email asking for more documentation. The day before I was supposed to hear back on… Read more

whether or not I’d been formally approved, the “home loan specialist” advised me that I should “probably speak with a broker because I might not be approved”. I think this could have been mentioned a little earlier??!! After a month of paperwork we were declined. They knew we had a tight deadline as I signed a contract after being assured by the “home loan specialist” that we would be approved. She only decided to change her mind the day before we were due to hear an answer on formal approval. If you are looking to obtain a home loan, DO NOT GO TO GREATER BANK!!!