1,656 reviews
Wrong colour watch was sent to me. I returned it promptly as requested, yet I had to send two rounds of photos which is totally unnecessary. Once it arrived with GG, I have now waited more than 4 business days for a watch to be sent. Still nothing has been sent. And now I am told to wait for yet another review process. The standard and timeliness of service has been poor. Show details
Bought a refurb phone from Green Gadgets, via the JB Hi Fi website, and I am just ecstatic at the value for money. The phone is a series 8 iphone, and is in absolutely fantastic condition, for the measly sum of $121 delivered! Why anyone buys new is beyond me. GG totally undersold the condition as good, I would describe it as excellent. Not a… Read more
scratch on it anywhere.
The purchase included a cable and charger, and was very well packed in a box which was inside a bubble wrap envelope.
Outstanding value for money. Recycle, repurpose, and save a tonne of money! And I almost forgot, it arrived in 2 days.
the apple watch i received is in perfect condition! i ordered it in the “good” condition as it was the only one available, it came with no scratches dents or cracks, battery life on 76%. really recommended these guys Show details
Reviews with attachments
Reputation was the reason I looked at this site to get a refurbished Apple Watch, I found what I was looking for. Arrived quickly and looks great, I’ve set it up and although it’s only been a day it’s operating perfectly. Show details
I am really impressed with green gadgets. The shipping is fast. The item condition is exellent. The only I am not satisfied with is I order the 1tb but they email me that they don’t have it on stock so I can only buy the 512gb. But they refunded me the $90. Show details
Purchased Samsung Watch Ultra after using Samsung watch 4. Its sleeping tracking is accurate. Large screen helps me to use more easily. Recommended for everyone Show details
Honest company to deal with. Very reasonably priced phones. I was getting informed about every step after online purchase. Shipment arrived perfectly packaged and in condition as described if not even better. Unfortunately I've enjoyed my new phone for only one day as it slipped out of my pocket when getting out of work truck and fell on… Read more
concrete driveway on its side cracking screen. Since then cannot use it as touch screen doesn't respond at all. But, that's different story.
Overall I was very happy with purchase until my accident. Thank you
Purchased an iPhone 14 Plus ( as new ) after my previous iPhone 14 was accidentally dropped and lost in a lake while on holiday. I received it in a week and I’m happy with the condition of it. Looks perfect! The only thing I have noticed so far is the battery life is at 86% which isn’t terrible and I’m not surprised as it’s a second hand phone. I… Read more · 1
received emails about the delivery process. It came with some off brand cheap charger which I’m not using as I have my own. So far I don’t have any complaints. Thank you for providing me with a device without having to pay full price for a brand new one!
This is my second purchase from Green Gadgets. I bought two Samsung Galaxy S24 FE phones, one as a gift and one for myself. Even though they’re refurbished, the quality is just like brand new! Both phones work perfectly and feel great to use. The box came with everything I needed: a charger head, fast-charging approved cable, SIM card tool, and a… Read more
Boost Mobile SIM card.
What I also really appreciate is that by choosing a refurbished phone, I’m helping to reduce electronic waste and support a more sustainable future. It aligns perfectly with Green Gadgets’ motto to “go green,” and I love that. Highly recommend this shop for anyone looking for a budget-friendly, eco-conscious option!
I ordered an ipad air 5th gen cellular from here and it came within 4 days and even came with a sim card. The only issue was the charger cord was not the right one for the model of ipad.
I recently purchased a refurbished Samsung Galaxy S23 Plus listed as being in “Excellent Condition.” The phone arrived five days later than expected, which required me to contact support to investigate its whereabouts. To be fair, this delay appeared to be related to Australia Post rather than Green Gadgets directly. Upon arrival, however, the… Read more
cosmetic condition did not match my expectations of “excellent.” The device showed multiple visible dings and blemishes around the bezel and frame, wear to the rear casing, and the charging port had not been properly cleaned. The USB-C cable connection was also noticeably loose.
While support was friendly and polite throughout, the returns and clarification process proved frustrating and time-consuming.
When I queried whether this level of wear aligned with their “Excellent Condition” grading, I was unable to obtain a clear confirmation. I also requested more detail about the advertised “72-point quality check,” but support could not specify exactly what was included. Additionally, when asking whether a replacement device would be of better cosmetic quality, this could not be confirmed. Stock availability for replacements was also unclear until after my return would be received and assessed.
It has now been almost four weeks since my original purchase, and I am still awaiting the refund to be fully processed. Overall, customer service remained courteous, but the lack of clarity and extended resolution timeframe made the experience less than ideal.
I did my research before deciding to get a refurbished phone from green gadgets. Paid $889 for a Samsung ZFold 5 in excellent condition. Buying process was quick and easy. Phone came within the week but it was the wrong phone - very wrong, different model in a box marked as zfold 5. Also, a reminder I bought an excellent condition phone, the… Read more
wrong phone was definitely not in excellent condition, cables included were also not the original Samsung cables. It was easy enough to contact customer service, back and forth to confirm it was their mistake and not mine. Phone was sent back and no communication from them for the next 3 days, email sent, no reply so had to ring them and was told she will make sure this is dealt with urgently. After another 24 hours of waiting, I was sent an email stating the phone i ordered is no longer available and that "we are happy to offer a $40 discount for a "very good" condition instead of excellent". Yeah, no thanks - I should be paid the $40 for running around for your mistake. Gave them 1 star because they did refund me right away. Another star as staff was very quick to answer phone calls and they were easy to talk to. I do not recommend unless you are prepared to spend 2 weeks waiting, emailing, calling and going to the post office, only to be back at square one.
Hi there, Thank you for taking the time… Read more
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I bought a phone they had listed as "As New" condition and recieved a phone with scratches and marks all over the face. They take for ever to respond, keep giving me the runn around, say they will replace it, then say no they cant. they said i could return it but it would take up to 15 business days for me to get a refund. It has already taken… Read more
more then a week to get to this point. So A month without an exceptable phone or my money back is beyond a joke.
Hi Tom, Thank you for taking the time to… Read more (+2 replies)
Postage was fast but product itself doesn’t last. We purchase 2 iPhone 11. The yellow phone arrived with the phone not even sealed properly. The phone had a lot of issues like unable to connect to network so no coverage m. Screen was severely scratched and dents on every corner. It seems they just sell whatever they can get their hands on and… Read more
hope for the best it works. Clearly no one checked the condition of the phone. Yellow phone was sent back and we had to do a new order for replacement. Second time lucky it was in much better condition and still works now. But battery is already degraded to 70%
The teal phone was OK but had a lot of dents and gauges. After 9 months the teal phone started to drain battery. It would be at 100% fully charged then 3 min later drop to 22%. Battery has also degraded to 49% capacity in the 1 year 8 months. Note this phone is lightly used by my 12 year old for txt and phone calls at school pick ups only.
Contacted seller who suggested I reset the phone but it made no difference but lag more. It’s completely useless. For $399 you wouldn’t expect it to die so quickly. Seller said not their problem as they only cover 12months. But clearly they sold an inferior product not fit for purpose
Buyers beware. $399 for a phone that barely last 1 year
Thank you for sharing your experience… Read more (+2 replies)
- +1
Would give zero stars if I could. Paid and received a phone that was supposed the be "As new" condition and received this instead. Don't trust this company. Have started the refund process. Never again. Show details
Hi Kaz, Thank you for taking the time to… Read more
Latest follow-ups
Fantastic. I purchased an iPhone 13 mini with a new battery. The phone is perfect, and I can't see myself buying a brand new phone ever again after this. I'll definitely be buying refurbished from Green Gadgets again. Show details
Follow-up · Did it come with accessories? It came with a generic charger and charging cord, which are great. How's battery life now? Battery capacity has decreased 3% in a month, about 3 times more than i expected for a new battery which isn't great. What condition was it? The paint was chipped off in a few places around the edges, particularly around the… Read more
Follow-up · As expected, the phone dropped from 100% to below 75% battery capacity in 6 months. In contrast to the reply from the company, the warranty situation is not satisfactory. They require I use the original box (a generic packing box thrown away about 5… Read more
Thank you for taking the time to share… Read more
My phone came quickly. It’s exactly what I ordered and working well. I’m very much into recycling products and no need to spend thousands for a new phone. I got an iPhone 13 Pro. Good phone with good photo quality and got extra storage. My iPhone 12… Read more
was 6 years old. I’m happy this will also last well and lessen landfill. Thinking of my grandkids future and not being a conspicuous consumer so opt for recycling as much as possible.
Follow-up · Phone still going strong but to be honest my old iPhone 12 takes better pictures
Purchased an iPhone 13 (pink) from green gadgets through JBhifi Australia. Not only did the phone come earlier than expected, it came in amazing condition! A few scuffs around top, camera on the back and the bottom near charging point, but that’s… Read more
what you get when you order a refurbished phone, and you can barely notice them. Battery is brand new and at 100% battery health. Sound quality is amazing, I can actually hear people talking on the phone, and both speakers work!
Restarted it twice to set up, but sometimes that’s normal. Phone supports 5g and easy transfer of SIM card (as it comes with a card poker thing) and easy to set up in general!
Follow-up · Touchscreen is responsive during use! Can be a bit annoying sometimes when the keys on the keyboard don’t work when you type, but that can happen no matter what. Phone battery lasts all day, depending on what you’re doing. I can sit in class texting people like all day, and it’ll still be on like 60% by 3pm, or when I’m on a road trip and… Read more
Positive reviews
I bought an iPhone SE (2022). Good price, significantly better than I expected for 'good' condition, and works well with top battery life. Purchase was easy, delivery quick. I recommend Green Gadgets. Show details
My objective was to obtain an iPhone for my wife. Difficulty - funds. Suggested to google Green Gadgets and did so. Easy site to visit and found exactly what I wanted at a fair price - site gave picture of available items, condition etc. Made a… Read more
purchase and received the phone within two working day in a rural area. On receipt found that the item was EXACTLY as advertised. Very pleased and I will consider a purchase for myself.
Follow-up · Stage 2 review: Packaging - appropriate and secure, battery was new as purchased, set -up new to me as this is first iPhone. This item suits my wife as it safe guards her from changing phone settings advised from 'unwanted' pop ups from sites that she visits.
My fourth iphone purchased since Oct last year - 3 for family members and the latest for me! Exceptional service, great quality phones & super rapid dispatch. Thanks Green Gadgets! Show details
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Negative reviews
I purchased a phone wasn't happy with it and returned it 4 days after they received it back still no refund and they intentionally left me hanging over Easter so no refund till atleast Tuesday very poor business. Show details
Hi Marc, Thank you for sharing your… Read more
I purchased an oppo x5 find pro from green gadgets, it took a little while to arrive but no big deal. The phone looked good, it was advertised as excellent condition. When I set up the phone it asked me for my work email address with Google which I thought was a bit weird. It wasn't until it was fully set up that I noticed it said "this phone… Read more
belongs to your organisation" this didn't sound right. After some research I found out that which ever corporation sold this to them didn't remove their admin control which allows then to brick my phone at any time and view my usage and GPS location. I was not comfortable with this so contacted customer and told them about the situation.i returned the phone and they sent me a replacement. Happy to have received it today after 3 weeks since I ordered it, I noticed the replacement phone was not excellent condition but possibly very good or good according to their website. I thought, I'm not happy but I just want a phone so I would put up with it. When I went to set it up, I found out this phone is also admin controlled to another company. I am beyond annoyed with how much wasted time I have gone through. Both phones had zero battery charge on arrival. So I assume they don't actually check the phones they receive, unlike other second hand stores like Rebello that I have used in the past with no issues. If you make a complaint about a particular issue you would think a company would take extra care to ensure the same issue doesn't happen again. I will be asking for a full refund and never deal with them again, and tell all my friends to do the same
Hi Ty, Thank you for your review. We’re… Read more
I had a very disappointing experience purchasing a refurbished phone through this Marketplace seller. The device was sold as being in “excellent condition,” but the first phone arrived faulty. After going through troubleshooting and returns, I was sent a replacement — which was also faulty (microphone failure). As a result, I was left without a… Read more
working phone for over a month while trying to resolve the issue.
Throughout the process I felt the burden was placed on me to repeatedly prove the faults and wait through lengthy procedures, despite the problems existing from the start. Communication was polite but slow, and resolutions took far longer than expected for what should have been a straightforward consumer guarantee issue.
I understand faults can happen with refurbished devices, but receiving two defective units and being without a usable phone for such an extended period was extremely frustrating.
Unfortunately, based on this experience, I would not purchase from this seller again.
Hi Em, Thank you for sharing your… Read more
Recent reviews
The phone I purchased for my daughter arrived network-locked with a Telstra app installed, which makes me question the level of testing they actually do - so keep this in mind if buying from them (although from other reviews this doesn't seem to be a frequent occurrence). The handset was in excellent condition and as described, but completely… Read more
useless to us.
On our initial contact with Green Gadgets, we were told our issues were SIM related and they advised us to call the SIM provider. After confirming our suspicions with the SIM provider that the issue was indeed handset related and testing the SIM in another phone, Green Gadgets then offered us to return it at no cost to us.
While the return process was easy and their communication fast, they couldn't replace the phone as they had no other phones of the same model in stock. They also couldn't provide a different model at the same cost (fair enough but worth a try!). They provided a full refund, which was processed quickly. But now we've missed out on other New Year sales and have a phone case that can't be used, leaving us a fair bit out of pocket from the whole experience.
Hi Katrina, Thank you for sharing your… Read more
i bought a iPhone 12 with an extension warranty of 2 yrs , On the 14th of December my iphone started giving strange battery percentages and very hot, I emailed green gadgets re :my warranty status, No reply! .I phoned customer service and they gave… Read more
me instructions on how to send it back, Isent this back on the 18th Dec 2025 I received a replacement on the 31st of Dec 2025, this lasted 2 weeks ,it went red hot and was stuck in SOS mode! i sent this phone back on the 14th of Jan 2026 I spoke woth a consultant and she asked me if I wanted. Replacement or a Refund I opted for a refund ,Big mistake!!
Follow-up · 1. As stated earlier I found their Sydney Office and my issue was addressed, I got my refund the same day. 2.The refund I received was the phone cost + the extended premium cost’s. 3. I do not know why they were hesitant giving me a refund ,this saga went on from Dec 2025 to late Jan 2026, they totally blanked me. John H
The extension period is not 2 yrs it is one year extended and their warranty of one so 2 yrs and… Read more (+8 replies)
This is my 2nd phone purchase . 5 stars ⭐️⭐️⭐️⭐️⭐️ s25ultra 1tb perfect condition and worked great ❤️❤️❤️❤️ iPhone 16 pro max 1tb in excellent condition. Great battery life . Very happy. Fast shipping! This is a reputable and honest company. Green gadgets shipped my items fast and they arrived overnight. This company is highly recommended.… Read more
Thanks Green Gadgets ⭐️⭐️⭐️⭐️⭐️ I will definitely be buying from this company again. Price was great too ❤️❤️❤️❤️
ALWAYS purchase my phones from green gadgets, I can't remember how many I have now purchased, they are reliable, good quality, fast and efficient service, great after sales service. I won't purchase from anyone else. Show details
Very good. Quick service. Had a small issue with ID verification so my exspress post was delayed a day but it still came within 3 days. Phones great 87% battery. Couple minor blemishes on metal of phone on side and around camera. Otherwise it's… Read more · 1
brand new. I got 'very good' quality excellent will be perfect I'm sure. It's was hard to pick a fault with it or any of the service. Only thing is it's not genuine Apple charging cable. So that was a bumber. .
Follow-up · I've actually been meaning to contact you guys but am trying to find I temporary phone if I send mine back in. The charging input has always been average but is slowly getting worse.
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Hi Pablo, Thank you for sharing your… Read more