Greyhound Australia

I paid $100 NZD for two tickets, the site conviently crashed, my account was charged but I recieved no confirmation booking or ticket. No response from the company after over a week. Their phone lines don't even work, it'll send you straight to voicemail. I wouldn't have known they even took my money if I hadn't seen the bank statement in my… Read more

account.

If they can't even give you your ticket then please don't trust them to get you to your destination safely or reliably.

4 June at 4:00pm on our return trip to Surfers Paradise from Byron Bay. We were refused access to our own pre‑booked and allocated seats (1A & 1B) by the driver because her personal backpack “needed to be on the seat.” We explained that these seats were allocated to us, as clearly shown on our tickets. Despite this, she insisted “no,” and stated… Read more

that she could tell us to sit elsewhere and if we did not comply she would have us removed from the coach

It was unacceptable for a driver’s personal bag to take priority over paying customers. The driver responded aggressively stating that her bag “was not going anywhere” and that we would sit where she told us to sit.

At this point, my wife became visibly shaken by the aggressive and threatening tone directed at us. We had no choice but to sit elsewhere away from our designated seats while my wife trembled for some time. It was appalling and frankly disgraceful to witness our pre‑booked seats being occupied by a single backpack - an experience that left us feeling demoralised and disrespected.

We have always understood that allocated seats are to be honoured unless there is an emergency. We were confronted by a driver who behaved like a bully even when addressing the rest of the passengers. Rather than using the microphone at her seat (as every other driver we’ve encountered has done), she stood in the middle of the coach and raised her voice at us outlining the rules and the consequences for non-compliant.

As frequent customers who always request seats 1A & 1B due to my wife’s claustrophobia, this experience was deeply distressing and far below the standard we expect.

Driver’s Name: [Name Removed] Issue reported to head office at approx 4.15pm

The bus driver didn’t notice a guy without a ticket get on, then couldn’t get him out off so we were 15 minutes late. The bus yesterday also had an overwhelming artificial floral smell that gave me a headache. Other trips I’ve taken have gone smoothly: helpful staff, on-time and clean coaches. Show details

Excellent customer service – Just wanted to say thank you to Greyhound.. they picked up very promptly! Not only that located our lost bag and free of charge have arranged to get it delivered ! Show reply

Great coach service in australia – Greyhound Australia are a brilliant coach service with great customers aboard from brisbane to surfers paradise they have the greatest respect for all there customers Australia wide I was so impressed with this great coach service I will be travelling aboard there coaches again in the future thanks again greyhound Show details ·  1

Absolute sham of a "business", greyhound Australia is nothing but a fraudulent thief. there is no customer service period, I've emailed them twice in last 2 weeks and just keep getting spammed with there robot. Thank you for contacting Greyhound Australia. This is a confirmation that we have received your online enquiry. and it just goes on. I… Read more

have now lost the first leg of my journey ticket because greyhound refuse to communicate once they have your money there gone. if you like to gamble and lose greyhound australia have got your cash. But I can promise you this I will petition every politician in QLD to have this company held to account and charges for theft of peoples money. morally bankrupt filthy company of grubs

0 stars review

Please be aware, that when you book and pay for travel with Greyhound, and you have been caught out by the recent bad weather & need to cancel, you can not get a refund....unless you pay extra for travel insurance.......the best they can do is a credit. Not Happy Jan!!!!!!!! ☹️ Please share this post with your friends. Show details

After doing a 24 hour round trip for an apt in a 500km trip was disgusted to find faeces on top of toilet seat and next to it. Whoever did this did not even bother to lift toilet seat for the job. It was putrid. Being elderly with continence issues I had to hold back my need for the entire journey. As all othe customers of service.Not a pleasant… Read more

experience at all. I expressed my disgust to bus driver who merely said. I cant do anything about it. He needed a hose! Well if The return bus wasn't the same one after making it further up the road to Adelaide I embarked only to find at 2am it was the same bus. It had not been cleaned at depot and was sent back with same poop on seat and floor. Where is your standard for safe travel. If you can't clean a toilet are you wiping down seats. Get your act together. Non wonder tourists are reluctant to travel with you. Pure filth! Could not take photo as I was almost vomiting

Will not be traveling anytime soon with Greyhound. Booked a work-related trip from Miles back to Brisbane on the 5/3/25 at 1.15pm. The driver was openly aggressive to a young couple getting on at miles apparently because of their booking. From I witnessed your driver has anger issues going on there is absolutely no reason to talk to passengers… Read more

i.e. customers like that. Not to mention that a passenger sitting in the opposite seat on the other side of the isle was sculling alcohol all the way from miles to Toowoomba while him and his mates were swearing and carrying on like idiots for about 4 hours. No thanks, not again.

Greyhound will take your money and refuse to listen to a complaint – Not interested in dealing with this company after being treated terribly on the phone by various people whom I consider do not stick to a consistent true story. Bought a ticket for a friend from overseas and plans fell through. Felt that Greyhound was heartless and like a company with an agenda against commercial law integrity and consideration… Read more

in refusing a refund in the manner the ticket was paid. No use for the ticket and the company has no heart to consider that it was cancelled within a day with over a month to go. Given a option for a voucher ticket that is of no use and messages that tell me they areca money grasping focussed company without a heart. Tell me it is impossible to give the money back under any circumstances. When asked what about good will and that I do not believe such statements because of course the law does not prohibit giving money back to a customer they cut me off the phone. Terrible service on the phone with no valued complaint considering system for such a large company.

Absolutely terrible – never again with Greyhound Australia! – I booked a ticket for 27 days and paid $460, only to find out that I can’t take a single bus because EVERYTHING is fully booked! There were no warnings or indications anywhere that the buses might be full, and now I’m stuck with a completely useless ticket. Customer service? An absolute disaster – no help, no solutions, and no refund. I’ve… Read more

essentially thrown my money away. A company offering such a service should be ashamed. Stay far away from Greyhound Australia if you don’t want to lose your money and your sanity!

Terrible – Do not travel with this company. Bus was over 2 hours late and as stated on the company website, a refund should be issued if the bus is over 2 hours late. No refund was issued, company blamed it on traffic congestion but we tracked the bus (via bus tracking system) and there was no traffic congestion. Shocking customer service support

CANCELLED TRIP – December 21, 2024 Poor service. Lack of coordination. Our trip was cancelled twice due to the flood. We tried to ask for assistance from their customer services but were not able to effectively manage our expectations due to a lack of real-time information. Seems like they are playing safe. You should do better next time!

What the flip – 3 hours prior to my trip they claim the trip had been stopped due to flood blocking the road, checked online and whole route was dry called the joint and they said ill have to find another option cause had to be in brisbane that arfternoon so spent extra 300 on plane ticket just to get a call saying the bus is back on track for the trip Surely they give me a refund plus some cash for having to spend all that Show details

Never again – I have bought multiple passes with Greyhound and never will I do so again. From the broken seats, rude drivers and non functioning USB ports Then, Greyhound, out of pure spite, alters my booking a few hours before departure, stranding me in Melbourne. Take the train, take the plane, take anything but Greyhound. Show details

GREYHOUND BUS WILL ABANDON YOU – Queensland's has just had their Bruce highway under repairs after a truckie crashed his vehicle 5am ish on the Friday morning (30th aug). Because of this my train ticket was cancelled so I was looking for alternatives and went with greyhound. I was trying to get from Maryborough to Rockhampton and because I had connecting buses it wasn't until I… Read more

was on the second bus in another town that the bus driver called my name and had a chat saying that greyhound have been trying to get in touch ( I had no emails, texts nothing even though obviously they had it) and notify me my new destination is Agnus Waters.

My problem is that I wasn't given warning. I knew about the crash sure. But I figured if greyhound were still having tickets for sale I figured they still had an alternative.

Called up greyhound and spoke to a girl called Olivia who is based in Brisbane, who the entire time had a passive aggressive tone and couldn't answer any questions I had concerning why I wasn't contacted. Like look I know they're probably getting alot of work on the Friday arvo and they just wanna be done but the level of professionalism and support I received from whats meant to be customer support is wild.

Ah another important note was that as of yet they would not refund me the $185 ticket I paid. Paid $185 for me to go to the next town over and then pay my own way to get back again.

Sorry for the rant. I just can't get over how bad this whole experience was. It's crazy just how quick and cutthroat greyhound and it's support staff is to abandon its customers.

Bus driver was incredibly helpful! Was fully honest with me about what to expect and was just incredibly human with me and the others. I just hope their upper management isn't as bad as their customer support.

Terrible – Don’t ever book with them ever! Was making a trip up north, I get to another town and get told last minute that I cannot make it to my destination. (Due to an accident that happened earlier that day at 5 am). I didn’t get notified on any platform to inform me of that update. The bus driver told me they tried to contact me which they did not. They… Read more

did not offer a refund or alternative transport. So, I had to make my own way back home, from a whole other town. At 6 pm.

I called the greyhound service centre “based in Brisbane” the next day to get a refund and was greeted by a woman named “Olivia”. Gave her my booking number and explain to her what had happened, just for her to be extremely rude. “ when you found out, we found out”.. (which is not correct because I got told they tried to contact me EARLIER that day, which they did not) “It’s not my problem” she says and continues to cut me off while I’m politely speaking. I don’t know if she was having a bad day but she was extremely rude and unprofessional. She said I couldn’t get a refund and continues to harass me.

Don’t book with these guys and please look at the bad reviews beforehand.

Selfish driver – If you want to sleep don’t take a greyhound, the selfish driver kept waking everyone up with his loud walkie talkie. Murry’s have more consideration for their passengers. Shame the drivers are so selfish cause it’s better legroom. Show details

Cancellation of my rides – Had booked 4 rides two weeks before the trip started. Three days before my first ride I received a message that from this day on the bus from Melbourne to Brisbane just goes on for days instead of seven by immediate effect. Indeed I got my money back but had to book overpriced other buses due to the spontaneous cancellation of half of my rides. All my hostels were booked so I could not be flexible...

Absolutely pathetic online booking service – If I didn't have this experience myself I'd have trouble believing it. Intended to book a seat from Toowoomba to Brisbane Airport but carelessly selected Brisbane City instead of Airport. Not till I had paid up was it obvious I'd picked the wrong destination. OK so I tried to change the reservation to the correct destination but the only thing… Read more

you can change is the date of travel, not the origin or destination!!!

OK, so I'll cancel the reservation and start again but hey. THERE'S NO CANCEL OPTION!!!

OK, so it says please call this number for assistance with reservations so I call it, but hey, it's the weekend and we only answer our phones in normal business hours. It's Saturday now and the travel is for tomorrow. Just dandy.

Is this company serious? Do they really think they can provide an online travel booking service but not let you make meaningful changes to your reservation, not let you cancel a reservation, and not let you speak to anyone???!!! I can scarcely believe that the people who run this company think this is a remotely acceptable level of customer service.

I regret trying to book with this company and I'll certainly never make such a mistake again.

Bus Driver with "problems" – My trip from Newcastle to Coffs Harbour on the 20th January was hellish. The coach arrived at the Newcastle terminal on time and the bus-driver checked off my name on his tablet. Strangely, he asked me if I chose my own seat and I said "Yes". He then said "Well, I've put all my personal stuff on that seat so you'll have to find another." I was a… Read more

bit taken aback, but cooperated with him and asked "How can I tell what other seat is vacant?" He shrugged and told me to pick any seat. So I picked a seat and sat down. I was a bit peeved.

[For reference: I always choose one of the four front seats of the coach because I find that it helps with my occasional motion sickness.]

We arrived at Bulahdelah for a meal break and he ordered everybody off the coach. (I usually stay on because I don't usually need to get off.) So anyway, we all got off.

I approached the bus-driver to complain, and I told him that I paid for that seat and I don't understand why he would put his stuff on it and kick me off it. I would have gone on to mention my motion sickness, but he told me I was a "whiny little [Content Removed]" and that I should "go and complain to someone who cares".

We all eventually got back on the coach and the driver walked down the aisle counting the passengers. When he got to where I was sitting he started ranting. He said that he doesn't allow anybody to sit in the seats behind him because he was attacked by somebody sitting there one day when he was driving. He said that he gets paid $2000 dollars to drive coaches and that he's a very good driver, etc.

As he was ranting at me in front of the rest of the passengers I could see he was shaking so I tried to pacify him by saying "That's OK, It's all good! Don't worry, I wont complain." I did this because I didn't want a mentally disturbed person driving the coach, so I tried to calm him down.

The last thing he said was "So that's why I don't let anybody sit behind me... especially 'whiny little [Content Removed]'". He said that in front of everybody on the coach.

["Whiny little [Content Removed]" seems to be one of his favorite phrases.]

At Port Macquarie a ton of passengers got on which meant that I had to change seats about five more times when the new passengers confusedly found me sitting in their seats. Eventually after everybody was on board I was able to find a vacant seat.

So, I thought you might like to know how the psychological problems of your coach-driver affects the traveling experience of your customers/passengers. I'm sure it won't be the last time that he upsets a passenger who has booked a seat behind him because of his "condition" He obviously needs therapy before he drives a coach again.

Please tell Him that some passengers need to sit right up front because they suffer from motion sickness.

I wasn't feeling very good when I finally reached Coffs Harbour.

PS. I also noticed that there were fumes in that coach that gave me a headache. It might have been diesel fumes, but I'm not sure. Also, because I got the chance to sit in many of the seats I noticed that quite a few of them were very uncomfortable because the metal seat frame (under the upholstery) was too narrow and dug into my hips. That hasn't been the case for any of your other coaches that I've been on though.

DO NOT TRAVEL WITH GREYHOUND – A 2 hour delay with no ability to contact the company on the week end is disgusting to say the least. And then to not have had any contact via email in 3 days after sending an email, again disgusting. Still awaiting a refund as I had to find my own way.

Excellent service over 7 journeys – I travelled 4000 km in 7 journeys from Sydney to Cairns on a Whipit pass with them. Only 1 bus was late. By 6mins!! Impressive given the distances covered. Seats were comfy and no [Content Removed] drinking or making a noise on any journey. 2 overnighters where I slept well with the seat going back adequately. Recommend getting the back seat (14) as there is more leg room. All in all, a surprisingly pleasant experience. Show details

Disgusted – Took the greyhound bus from Rockhampton to cairns today after some engine trouble with my truck . The first leg of the journey was quite pleasant but upon reaching townsville the drivers changed and so did the conditions on the bus ,no air-conditioning we were told it's broken. The driver rick seemed more interested in trying to hit on the… Read more

backpackers than driving the bus .arrived 1.5hours late to cairns and had to endure 37degree heat for 8 hours an entire bus load of very unhappy customers. Don't use this service .