Really really disappointed with them it’s been a long time I ordered something but didn’t get it yet. Feels like wasting of money. Hard to contact with them. Not recommended.!!

Ordered a bed frame on the 13th of July. It was to be delivered from a 40 minute drive from my house. After 10 days the headboard arrived on its own, with the actual frame itself completely lost. Has now been a month with absolutely no help from their staff. There’s no way to get in contact with them either other than a live chat system which is impossible to find and where the operators are completely incompetent. They’ve not said anything about it unless I’ve emailed them first to ask what is going on. I’ve asked several times for a refund and for the headboard to be returned with no response at all. Absolutely disgraceful, do yourself a favour and avoid using this complete joke of a company.

In the past, I had little or no issue with Groupon. But lately, when I bought things from this source, I was surprised that the items are being sent from China. I personally feel that this should be clearly stated that goods will be sent from overseas and we can expect a long waiting time for the items.

Impossable to contact. Items apparently we're delivered but not to me. Tried to contact them but impossable. No one to deal with the problem. Wont be using this service anymore.

Purchased vouchers for services. Merchant will not offer service as purchased from Groupon or in fact return my contacts regarding Redeeming the Voucher. Groupon only want to offer Credits. I don't want anything else from Groupon so Credits are useless. The merchant and product is still listed on their site, but the vouchers are not redeemable. False Advertising. Refunds should be offered for sale of product/service that is not fit for use under Australian Consumer Law.

Never book car detailing or car wash at Concierge Car Wash Annerley thru Groupon. They don't honour it as per their booking commitment that there is no need for appointment. When I turned up they said they can't do it and advised me to come another day by making booking.

This product is true to its description, just as an anti tank weapon or anti aircraft missle is. I was expecting a product that would deter birds, not kill them. I purchased three nets but after the first net killed two native birds on the first day I immediately removed it and sought a refund for the two unopened packages. My request was declined. I will never use Groupon again and advise others to do the same.

Issues with Groupons purchased and I waited patiently based on COVID. Received SO MANY emails stating they were still working on it and I missed the ones offering a refund in Groupon Bucks. Found them and contacted Groupon today and stated that if they were happy to refund the amounts I paid including promotional amounts that I would take the Groupon Bucks. They decided that meant we will refund what we see as fair. Why would I want Groupon Bucks after having so many issues if I cant even get the value that I originally had? Just refund my money please. Also... Amazing that I emailed you guys about this stuff today and you replied today within hours but couldn't fix it for months and gave me the run around before.

Placed order. Never received. Now being told delivery won’t be for SIX weeks!!!

Customer service are hopeless. Refusing to refund. Saying goods are shipped. Must be coming ON a ship.

Will NEVER use again.

I ordered what appears to be a soft, fluffy, warm dressing gown on the right, advertised as 'fleece'. Two months later, after following up, I received the low quality velour item on the left. Disappointment is an understatement

Groupon delivered a case of mixed red wines instead of Chardonnay ordered. I advised them of the error over two weeks ago and have only received bland emails. Poor service...

Ordered a cat chew toy over a month ago and it's still not here when I got an email saying its arrived. Will not be buying from Groupon ever again. I think they are a scam.

They offer products & discounts, then process payments in full & refuse to refund the difference, they are liars, scammers & frauds, I gave them 1 star because that's the minimum, so I give them a D- for customer service

I had a delivery issue so contacted Groupon customer service which was a live chat. They didn't have a phone number. Their comments were just copy and paste and didn't help at all. They didn't even tried to understand what my enquiry was. In the middle of the chat, the customer service suddenly said 'you're confused abut the delivery' then ended the chat. I couldn't believe what he did. This experience is enough to delete my Groupon account. I won't buy anything on Groupon again.

Please don’t buy from Groupon. Contacted them about a missing item, rude replies received. They have a no refund policy. Was charged extra for postage on delivery. Packages broken and not worth the time.

I have bought a heating blanket and it doesn’t work so I have told them about the issue and sent a video. All the doing is telling me to wait.!! Terrible customer service

5 days after order being within Australia and still item is not dispatched.. customer support says its due to courier,why only groupon has courier issues.. terrible service and worse quality

Received the wrong item (e.g I ordered red and round, received black and square). They toss you from one customer service member to another. Every email they send is generic and has ZERO value, they keep saying "we'll be in touch soon". Like talking to a wall. Two months and no resolution. It's not worth the effort, just avoid groupon.