Groupon

Bought travel and accomodation via this site. After trying to book, found out on booking site their were surcharges for holiday periods that are more than the actual purchase. This is being advertised over Christmas of course you are going to think you can use it in January at least. The contact centre just says will contact you in 24 hours. Do not use this site they take your money easily and they are riddled with conditions to make refund difficult. I have learnt my lesson and am not expecting anything positive from this group. Finally what is the point of customer support if they have zero authority to make decisions.

Bought a groupon for a pair of thongs, size 6 one size larger than what I wear (as advised). They arrived yesterday, at least 2 sizes smaller than my size, but with a removable size 6 sticker on the soles.

Groupon is the most pathetic and lethargic service I have ever faced. I purchased an offer coupon from Groupon, but I wonder when the dealer refused to accept this coupon and asked me for full payment. On complaining to Groupon Customer care, they said that they will escalate this issue to their higher team and respond to me over email. But none of them has responded to me. Such an irresponsible behaviour. I wonder if I wait for them my coupon will expire and they will keep my money into their pocket. I am finding out how to take a legal action against this fraud company GroupOn.

Got the deal in error and contacted less than 24 hrs to cancel and told will take 7 days..that was the only money I had in Credit card and need money urgently..but no help..so stressful..and no confirmation..

Groupon delivered my purchase to the wrong address. Instead of collecting the item from the wrong address and delivering it to my address, Groupon indicated, twice, I should collect the item. No consideration was given to where I lived or whether my personal situation even allowed me to collect the item. After many communications with Groupon and 3 requests to Groupon to either deliver my purchase or return my money, I had to put a request through Paypal for a refund. Unnecessarily and absolutely useless.

My warning is for people to reconsider buying anything of the electrical/electronic nature that may break at some point down the track. When you purchase an item, you don't even know who the manufacturer is. My item broke 8 months into the 12 month warranty and they refused to do anything because of the 'length of time' I have owned the product. Let me just repeat, it is within warranty. Groupon then offered a $20 Groupon credit, which is half what was paid for the item. Eventually they took the item back. It should not have been that hard.

I recently purchased a Voucher from Starregister.com through Groupon and couldn't be happier. Quality was excellent, order arrived well before the promised timeframe and all components of the order were available on the website to be downloaded. After reading some negative reviews of the company, I was wary I may not receive what I ordered or it would be substandard quality, but it wasn't.
Overall a great product and experience and will definitely use again.

Ordered something 16 days ago and still haven't received it. Ordered something from an overseas website and that was delivered within 5 days. Never buying from this site again. Customer service just say its coming. Not helpful at all

Groupon are the worst!!! Their customer service department is appalling. They are rude, in lack compassion and cant help with anything. Honestly please never use them. Ive been crying for a day after they wouldnt help me with a gift I accidentally put the wrong delivery address in for. Was supposed to be a tickets for my elderly grandparents and now they will never get them. Worst experience ever. Avoid avoid avoid

My daughter bought me an adventure experience which I tried to use. The supplier of the end service said I needed to bring along the piece of paper with the barcode on it to participate in the experience. I said the paperwork doesn't have a barcode anywhere (and I checked with my daughter too). The next step was to try and contact Groupon.... good luck with that. No phone number and not responding to emails.

I found this app about 6 months ago and couldnt be any happier ive found it, ive bought my 2 kids a months worth of swimming lessons for less that $40 a $50 booze voucher for $10 and nice dinning at a reastraunt for two for $12. I love this site.

We ordered and received a stick mixer set , the carton was crushed in one corner and when we opened the box the main mixing bowl was cracked from the top edge to the bottom. I have since been emailing Groupon and the only feedback I have received was offer of a $7.80 credit to be used on a future purchase. The article cost just under $50 and now is of no use to us, I have no intention to use Groupon now or in the future it has been a very disappointing and unprofessional experience with this company

I have had a mix of customer service experiences but my most recent was very negative. I wanted a refund on a Groupon that I hadn't redeemed, and this is allowable within 7 days under their policy. But the customer service representative didn't seem to know their own policy (not the first time I encountered this with Groupon, but last time they did read the policy and resolve my issue).

This time they did not act in accordance with their refund policy so I asked for the issue to be referred to a manager. Surprise, surprise, radio silence. Buyer beware, make sure what you are buying is what you want and don't expect a refund even if you ask within the 7 days.

I bought a massage voucher for Iris Wellness in Belmont and they are not responding to my emails, text or voicemails. They canceled my original appointment and asked for the security code for my voucher - have I been scammed?
I want a refund from Groupon and have asked for one via the online chat but have not heard anything...

I've looked high and low for an email address to contact Groupon to request a refund for 2x vouchers I bought for car services. The shop was closed when I got there. Doesn't instil confidence in me repurchasing again through Groupon as I can see this is a common occurrence? I can't request a refund through the contact on my Groupon profile either as that email address I have on there no longer works. Seems as though they do everything to keep your cash. Bad practise.

I bought a 30 day gym membership for my husband and I at 'The health and fitness shed' in Woolloongabba. On purchase I was unable to contact the gym and the website was not working. I personally drove to the gym and found that it had closed down and was bought by another company.
I asked groupon for a full refund and for the deal to be removed from their website and was initially offered groupon credit instead of my money back which I refused.
I had to persist with ongoing emails to finally get a refund but they have still refused to take the deal off the website saying that the appropriate team will take necessary action for weeks now.
Really unreliable support team and groupon deals are hit and miss. Be careful

I have read the other reviews but I have had only good experiences with the items have bought. Don't know if that's to do with luck or checking out the seller concerned. whether its a service oran actual item