Groupon

DO NOT use Groupon! We bought tickets to dreamworld their site “glitched with error” charging us another two times ! $1500 they took! And refusing to give it back! Its clear the payments went through at once but they are saying no we purchased 15 tickets separately and theres a no refund policy!! Robbing us of $1500!! Do no risk it!!!

Total scam artists. Received a gift voucher which in small print only had a 2 month period of validity. Contacted them 2 days after the expiry and asked for it to be extended or refund the money paid which they rejected. This is how they make their money. Should be shut down.

Do not buy anything! They don’t honour their return policy if the service is not satisfactory. They also lied to me saying I have 12 months to use my credit and then 6 months later they take the credit away saying the person that offered 12 months of credit was wrong! This company is cooked! DO NOT BUY ANYTHING

I booked a hotel through Groupon by mistake and contacted them within 30 seconds to cancel it. Instead of helping, Groupon told me the hotel had to cancel it, and when I contacted the hotel, they said Groupon had to cancel it. Both sides kept… Read more

bouncing me back and forth, and neither took any responsibility. It’s extremely frustrating, and it shows exactly why so many people are giving them 1‑star reviews. There was no willingness at all to solve the issue, despite it being reported instantly. I do not recommend using Groupon. If anything goes wrong, even a simple mistake, you’re on your own.

purchased turtle swims with Groupon and Pink sails Hawaii, paid, got voucher, booked, then pink sails cancelled, could not rebook, contacted Groupon for a refund, their reply was , Better luck next time, maybe if you go back , you might be able to use, if , may be, not likely, I lost hundreds of dollars

$299 Mystery Getaway. Unless you're departing Sydney - expect an additional cost thats not included $60 each. Expect departure flights after 9pm and return flights from 6am. Its not really 2 nights - don't do it

Edit: I received a lovely bday gift from my pensioner parents in November. Was unable to use the voucher within the ridiculously short expiration period of 3 months, due to chronic illness and then a natural disaster in my area. Thankfully they allowed me to refund the voucher so that I could purchase it again. Show details

Great Service - Office 2021 – Purchased Office 2021 Professional- excellent customer service from John at License Choice - highly recommend. Very easy install.

Repurchased Groupon voucher with full credits - a guest felled sick causing a cancellation forfeiture for a booking – Despite other negative reviews, I have found Groupon team to be highly professional, responsive and understanding. I have overseas guests. Using Groupon online booking tool, we booked a table for 4pp in the afternoon. Then, one of my guests felled sick late at night. He came down with chills, sore throat and a weak body. He told me the next… Read more

morning that he could not make it. It was the day when our table is booked in Brisbane (we are at the Gold Coast). Immediately, I cancelled the booking using the online chat but it triggered a cancellation forfeiture if we do not use it. We could not use it or neither can we find a suitable replacement with 4pp ready to have dinner in Brisbane. However, it was a happy outcome as I ended getting a FULL refund from using Groupon credits (Groupon bucks).

I think my patience with the Groupon Customer Support team paid off. Groupon runs a business and they are getting their act together now from changes in senior local management. We all like a good bargain and more so in an environment with high food prices.

Tips: a.Patience; b.Allow time for them to response (in my case, I allowed 2 weeks within which I will escalate it another notch); c.Show cause - explain. Get your facts right. d.Groupon bucks are a form of credits but ensure that the credits are in full. In my case, I am happy for a repurchase (not refund) as I intended to use the same offering. Your case may differ. e.Be kind and there is no need to disparage them as it will make things worse; f.Provide them with good feedback to improve their system.

I believe that the Groupon Customer Support team has provided me with excellent customer service. Thank you.

Not even worth the 1 star!! Horrible customer service!! Website crashed multiple times and got charged multiple times and will not cancel the transactions!! I’d get better response out of a rock!! Avoid if possible and go with a better company!!

Will never use again! Their merchant did not answer the phone, only to discover they are no longer in business. Customer support not interested at all, despite google evidence the business is closed - and why it is closed!! (?) I did offer to accept a Groupon credit, but that was denied to me as well! Poor form Groupon - Poor form. Just wish I had read reviews before my 4 voucher purchases.

Groupon voucher gift; made a reservation at the nominated restaurant - Groupon voucher not accepted as the QR code could not be identified. Returned to the restaurant, having made a few days later, the Groupon QR code was photographed but not recognised on the restaurant app, the booking was eventually accepted. The menu for a Groupon holder at… Read more

the Eastbank Cafe bar, Circular Quay, was limited and not comparable to other guests attending the restaurant. The food was of a low quality and the main dishes were only lukewarm warm. I will never purchase a Groupon voucher again.

I have been purchasing items from Groupon.com for years. I live in Canada but this time I purchased an allergy testing kit and after I tried to redeem it I was told that it is based in the U.S therefore they don't ship to Canada. I asked for a refund and I paid in U.S. dollars but my refund was given back to me in Groupon Bucks for almost $10.00 less. Not too happy with them. I feel very ripped off.

Purchased a voucher that ultimately delivered no service. There was an attempt to use it before expiry, but due to genuine circumstances it couldn’t be redeemed, and no flexibility or goodwill solution was offered. Very disappointing handling of a paying customer.

I purchased a dinner and show voucher for my wife and family $420 for her birthday. She has multiple sclerosis and has had a tough year. We purchased the voucher in June 2025 and went to redem in April 2026 only to find the fine print that we'd clearly missed. The voucher expired 3 months after purchase, no reminder, no options to extend. When I… Read more

reached out to Groupon, I was met with a brick wall. No refunds no extension. A small amount, I could understand but this is not a small amount for us. Very difficult to lodge a request for review.

ZERO STARS! B SCAMMERS. DO NOT USE GROUPON. THEY WILL TAKE YOUR MONEY AND SELL YOUR INFO AND YOU CANNOT REDEEM THEIR VOUCHERS!!! [Content Removed] Groupon despicable [Content Removed]

I purchased a Japan holiday package through Groupon that was advertised as a 10-day trip including 9 nights of accommodation, flights and guided tours. Unfortunately, the package delivered did not match the deal description. The most significant issue was that the deal clearly stated “9 nights accommodation”, however the itinerary we received… Read more

only included 8 nights. While the itinerary was later confirmed before ticketing, the original advertisement promoted a 9-night package and this was a key factor in our decision to purchase the deal.

There were also several other issues that reduced the overall value of the package:

We were required to pay an additional $598 after purchase in order to proceed with booking.

Checked baggage was not included, resulting in additional costs that were not obvious from the main deal page.

The Kyoto tour described as a “Morning Full Day Tour” was only a half-day tour.

The Osaka open-top bus tour commentary was not understandable, which significantly reduced the value of that activity.

The package was described as an immersive experience with guided highlights, however most days were self-guided with optional tours at extra cost.

Japan itself was wonderful and we enjoyed visiting the destination, but the travel package delivered did not align with the expectations created by the Groupon promotion.

I raised these issues with both Groupon and the merchant Kindle Travels Pty Ltd, however despite acknowledging the discrepancy between the 9 nights advertised and the 8 nights delivered, no compensation or refund was offered.

Travel deals can represent good value, but based on this experience I would strongly recommend carefully verifying all inclusions and the final itinerary before committing to purchase.

I am writing this review to warn other consumers about Groupon Australia's blatant disregard for the Australian Consumer Law (ACL). I made a genuine transaction error by purchasing Child tickets instead of Adult tickets due to a confusing interface. I contacted their support immediately-before redeeming anything-to fix the mistake. Despite my… Read more

clear request for a remedy under Section 55 of the ACL (Fitness for a Particular Purpose), Groupon's supervisor explicitly stated that their "internal merchant policy" overrides my legal consumer guarantees. I was ignored for over 48 hours, only to be told that they refuse to provide a refund or even store credits. In Australia, "no refund" policies do not cancel out a consumer's right to a remedy for a major transaction failure or a product that is not fit for purpose. I have already saved the chat transcripts as evidence and will be lodging a formal complaint with the ACCC and Fair Trading. I am also initiating a Chargeback through my bank.

I have already saved the chat transcripts as evidence and will be lodging a formal complaint with the ACCC and Fair Trading. I am also initiating a Chargeback through my bank. Avoid Groupon Australia if you expect them to follow Australian law. They prioritize their merchant contracts over their legal obligations to customers.

Who is running the support for Groupon Australia? I made a complaint about what I believe to be a questionable or fake RRP and they keep on referring to me by the wrong name. I see other complaints around misleading and deceptive conduct and I have similar complaints but they resort to not even using my name in replies. Using offshore teams that… Read more

clearly are using templates to reply to customers and addressing them by the wrong name is appalling. Also my bad review of the vendor was not visible to me so I wouldn't trust Groupon reviews.

Missleading and fine print is hidden information. Be very aware. They can make a effort for inform you better if they were a responsible party. That's how the scam happens and money is lost.

I purchased a Groupon for a Sam’s Club membership after purchasing something came up that said if I had been a member within 6 months it would not work! Of course that came up after my purchase and they refuse to give me a refund! I purchased it on Feb 16, 2026 and it was basically a useless purchase! I used to be a frequent Groupon shopper but after this never again! They are NOT TO BE TRUSTED!

Everyone watch your money with these sly snakes. If you dont use your Groupon credit which is your money you have in credit because you changed your mind or cancelled so they give groupon credit .. well this company thinks they are entitled to keep.it if not used in there time limit . How does that work because if I helped myself to someone… Read more

else's money thats called theft ... But the Groupon company is doing to thousands of people's money everyday. Groupon is getting rich on keeping money that doesn't belong to them . That's a criminal offence no matter what your small print says.