Bought travel and accomodation via this site. After trying to book, found out on booking site their were surcharges for holiday periods that are more than the actual purchase. This is being advertised over Christmas of course you are going to think you can use it in January at least. The contact centre just says will contact you in 24 hours. Do not use this site they take your money easily and they are riddled with conditions to make refund difficult. I have learnt my lesson and am not expecting anything positive from this group. Finally what is the point of customer support if they have zero authority to make decisions.
Pathetic service. Never response to any queries or problems raised to their customer care.
Groupon is the most pathetic and lethargic service I have ever faced. I purchased an offer coupon from Groupon, but I wonder when the dealer refused to accept this coupon and asked me for full payment. On complaining to Groupon Customer care, they said that they will escalate this issue to their higher team and respond to me over email. But none of them has responded to me. Such an irresponsible behaviour. I wonder if I wait for them my coupon will expire and they will keep my money into their pocket. I am finding out how to take a legal action against this fraud company GroupOn.
Unreliable product quality and Unreliable refund process.
Zero or minus star is the best for this brand. Cheaper by 10-15% but trust me , they do sell bad quality of product to cover the cheaper price, and they have horrible unreliable refund process. I recently bought a botox for the least amount as trial. Then when I finally went to see the provider, they told me that they used cheaper and more diluted product. They also mentioned that with the more diluted product, I would need to use more, and do the botox process for at least 4-6 times a year.
Now, I called groupon for refund, and the provider ...
Basically a scam
Bought a Groupon for a meal at a local restaurant, which was bookings only.
When trying to book that meal we advised that we had a Groupon (it was required to advise them) and immediately the restaurant told us that regardless of the date we could only eat dinner at either before 3pm or after 10pm (not in the Groupon terms at all), or we were allowed to come and pick up our eat-in priced meal in a take away bag. When we argued that this was crazy we were told that they were losing too much money on people using Groupons and so it was either a...ccept that or go away and get no meal at all. When I went back to Groupon about it they tried to tell me it was "Buy at my own risk". After weeks of arguing they agreed to a refund as a Groupon credit only. Next time we tried to use that credit - a while later after having had such a horrible experience - we found that Groupon's customer service had simply expired our credit and kept our money permanently. Pretty sure that's not actually legal in Australia, and that our trade laws say that SOMETHING has to change hands (some form of 'good' or 'service') in order for money to be taken...but apparently everything at Groupon is "...at my own risk.". Can't believe I was forced to give any stars at all. Groupon is highly-highly-highly recommended against!!!
My worst ever on-line purchase experience.
Groupon delivered my purchase to the wrong address. Instead of collecting the item from the wrong address and delivering it to my address, Groupon indicated, twice, I should collect the item. No consideration was given to where I lived or whether my personal situation even allowed me to collect the item. After many communications with Groupon and 3 requests to Groupon to either deliver my purchase or return my money, I had to put a request through Paypal for a refund. Unnecessarily and absolutely useless.
All good until your product stops working within warranty
My warning is for people to reconsider buying anything of the electrical/electronic nature that may break at some point down the track. When you purchase an item, you don't even know who the manufacturer is. My item broke 8 months into the 12 month warranty and they refused to do anything because of the 'length of time' I have owned the product. Let me just repeat, it is within warranty. Groupon then offered a $20 Groupon credit, which is half what was paid for the item. Eventually they took the item back. It should not have been that hard.
Amazing Gift Opportunity
I recently purchased a Voucher from Starregister.com through Groupon and couldn't be happier. Quality was excellent, order arrived well before the promised timeframe and all components of the order were available on the website to be downloaded. After reading some negative reviews of the company, I was wary I may not receive what I ordered or it would be substandard quality, but it wasn't.
Overall a great product and experience and will definitely use again.
- Verified customer
Company from HELL, Holiday to nowhere
We booked this holiday through groupon, as a tour package called 777.. actual COST $777 each X3
We live in Sydney, but booked Melbourne to China, even though we'd have to pay for domestic flights too, as Sydney was sold out, but we thought it'd be worth it as the deal was so cheap. We contacted SNA many times to find out the actual day the flight leaves, always they said, we're not Sure probably 7th or 8th November.
Finally we get confirmation after months of calling, that the flight is on the 8th Nov, and flights always leave in the aftern...
Worst customer service
Groupon are the worst!!! Their customer service department is appalling. They are rude, in lack compassion and cant help with anything. Honestly please never use them. Ive been crying for a day after they wouldnt help me with a gift I accidentally put the wrong delivery address in for. Was supposed to be a tickets for my elderly grandparents and now they will never get them. Worst experience ever. Avoid avoid avoid
Very Very Poor
My daughter bought me an adventure experience which I tried to use. The supplier of the end service said I needed to bring along the piece of paper with the barcode on it to participate in the experience. I said the paperwork doesn't have a barcode anywhere (and I checked with my daughter too). The next step was to try and contact Groupon.... good luck with that. No phone number and not responding to emails.
We ordered and received a stick mixer set , the carton was crushed in one corner and when we opened the box the main mixing bowl was cracked from the top edge to the bottom. I have since been emailing Groupon and the only feedback I have received was offer of a $7.80 credit to be used on a future purchase. The article cost just under $50 and now is of no use to us, I have no intention to use Groupon now or in the future it has been a very disappointing and unprofessional experience with this company
Mixed bag with customer service
I have had a mix of customer service experiences but my most recent was very negative. I wanted a refund on a Groupon that I hadn't redeemed, and this is allowable within 7 days under their policy. But the customer service representative didn't seem to know their own policy (not the first time I encountered this with Groupon, but last time they did read the policy and resolve my issue).
This time they did not act in accordance with their refund policy so I asked for the issue to be referred to a manager. Surprise, surprise, radio silence. Buyer beware, make sure what you are buying is what you want and don't expect a refund even if you ask within the 7 days.
Can't get massage appointment or refund
I bought a massage voucher for Iris Wellness in Belmont and they are not responding to my emails, text or voicemails. They canceled my original appointment and asked for the security code for my voucher - have I been scammed?
I want a refund from Groupon and have asked for one via the online chat but have not heard anything...
Unpleasant experience buying
I've looked high and low for an email address to contact Groupon to request a refund for 2x vouchers I bought for car services. The shop was closed when I got there. Doesn't instil confidence in me repurchasing again through Groupon as I can see this is a common occurrence? I can't request a refund through the contact on my Groupon profile either as that email address I have on there no longer works. Seems as though they do everything to keep your cash. Bad practise.
The deal i purchased was a closed businesses
I bought a 30 day gym membership for my husband and I at 'The health and fitness shed' in Woolloongabba. On purchase I was unable to contact the gym and the website was not working. I personally drove to the gym and found that it had closed down and was bought by another company.
I asked groupon for a full refund and for the deal to be removed from their website and was initially offered groupon credit instead of my money back which I refused.
I had to persist with ongoing emails to finally get a refund but they have still refused to take the deal off the website saying that the appropriate team will take necessary action for weeks now.
Really unreliable support team and groupon deals are hit and miss. Be careful
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Questions & Answers
Though the online chat I have for a refund as the masseuse I have tried to book into is not responding to my emails. Ive not heard anything...
Do Groupon ever try to order any of the personalized products? The websites are either so confusing or the codes never work. I've had 3 intelligent people try to order my products but it still won't work. Contacted the seller as well as Groupon, they keep telling me that my codes are fine but when I try they always get declined. I don't know what to do and am frustrated as they are Xmas gifts. I'm pretty sure I wasted my money.
Hi Michelle, we're sorry for the trouble! We'd like to look into this further with you. Can you please send us an email at email@example.com explaining your issue so that we can be in touch?
I was overcharged by a Restaurant that I booked through Groupon. Manager charged for 5 glasses of wine @ $11 each which we did not order or consume. After contacting the Manager, he hung up on me. Do you do anything about this? The name of the restaurant is Remvi By The Bay Williamstown.
Dear Anne, please accept our sincerest apologies for the inconvenience caused by this. Can you please send us an email at firstname.lastname@example.org explaining your issue so that we can be in touch?
I will start from the beginning. We purchased 4 Groupon vouchers for a 4 people banquet each coupon. Plus there were another 3 persons ordering off the menu. Our booking was for 12 noon . We arrived and were told we made a booking for 2pm and were not ready for us. We at no point of time booked for 2pm. I believe that Remvi had a function the night before and weren’t ready for us. We were agreeable that we would have to wait for our banquet. Although there were only another 2 couples at the restaurant, we were shoved up along a wall where half of us could not get up unless everyone along the wall moved. But my complaint is actually regarding the banquet. It offered a beer or wine with the offer. I went to pay for any extras that we had ordered and on trust I paid the account without really looking at the bill as I did not have my glasses. When I arrived home I decided to check the bill and noticed an extra 5 glasses of wine @ $11 each which we did not order or consume. After contacting the manager he was rude and made up some story that didn’t make any sense. I told him I was going to give him a bad review. I can’t say that maybe we were charged accidentally for someone else’s order, as like I said, there was only another 2 couples in the restaurant.
Dear Anne, we're sorry for the trouble. Please send us an email at email@example.com so that our Social care team can be in touch.
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