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Groupon

Groupon

2.5 from 1,946 reviews

See the Best Daily Deals / Group Buying in 2019 as rated by Australians on ProductReview.com.au.


Dissapionting

I've used groupons Microderm abrasion offers many times and have always been very satisfied. They always start with a mini facial including my declotage, then the microderm treatment followed by a warm towel and a soothing mask, lasting nearly an hour.
This time I received a quick clean of my face, followed by microderm then a quick slap of sunscreen, 20 mins if that and that included me filling in my form. I have another one to be redeemed but I won't be back. Wouldn't waste my time.
Very disappointing.

1 comment
Dear Jeannette, we're sorry to hear that you had a disappointing experience. Can you please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch? -Harry

No service & greedy - I am a merchant

All groupon cares about is their profits. While they are trying to sell you to sign up with them, they are there supporting you with every needs. Once you sign the contract, they leave you to figure things out yourself. Once I wanted to pause my campaign, I had to give them 30 days notice which I did and the campaign is still running and selling. I have emailed and called groupon on muiltiple times and yet nothing has been done even after they told me they will fix it!. It has been 2 weeks since with no solution! Worst company to deal with. Will not sign up with groupon again unless they fix their customer service.

3 comments
Dear John, it's never our intention to cause you any sort of inconvenience. Can you please send us an email at auam@groupon.com so that our merchant services team can be in touch with you? -HarryIf only crapon would reply to my emails or return calls as quick as you have on a public forum. Maybe crapon should address the issue before it gets to this point and needs to be displayed publicly before any action is taken on your part. By the way, no one replies or take action when emailing auam@groupon.com Nice try trying to make me waste more time on your non existent "customer service" though.Dear John, we understand that you frustrated and we'd like to help you. Please send us your business name, contact number and email address to sm.groupon.au@groupon.com so that we can forward your request to our merchant services team. -Harry

Refusal to exchange goods

I ordered and received a pair of shoes. When I discovered they didn’t fit, I asked if I could exchange them for the next size up.
Groupon said no, despite having the larger size available. I was happy to pay cost of return but they still said no. $100 down the drain.
Thanks Groupon!

September 11th 2019 Update: Meaningless platitudes

One thing I will say for Groupon is that did answer my emails. Unfortunately though, their responses were just full of meaningless platitudes repeated ad infinitum.
Not once did they ever offer an explanation as to why they wouldn’t exchange my goods.
This experience has certainly put me off making future purchases without the knowledge that I could exchange if necessary.
My suggestion to anyone considering buying from this company, DON’T!

1 comment
Dear Richard, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch. -Roy

Shady practices - buyer beware

I purchased a hotel voucher and couldn't get the dates I wanted. So I immediately asked for a refund, days went by. I contacted support and they said they were 'looking into' my situation. More days go by. Today i was sent a sneakily worded email:

'In this case, I am happy to offer you a full refund in Groupon credit. All you need to do is write back confirming the credit offer and I can have this available in your account within 24hrs.'

How shady! Trying to get me to agree to a credit voucher with them when the promise on the purchase was 'money back guarantee'. I said "No!! I want money or I'm going to consumer affairs". Next email they tried to give me $77 back instead of $309. It took quite a few emails to get my refund.

Really disappointed - awful business practices where you have to be on your toes to avoid getting ripped off. Shame on you Groupon.

2 comments
Dear Toni, we're sorry to hear about your disappointing Groupon experience. We never intend to upset our subscribers, and we genuinely appreciate your feedback on this. I'll make sure that your feedback is communicated to the appropriate channels. -HarryBe great to hear that they hear what you say Harry. Judging by all the negative feedback already here and dating back for ages I suspect they don't care. I think they should have a button that you click for a refund within 7 days and it just goes through. All this time and hassle and dodgy stuff only makes me wary... I probably won't use Groupon again and definitely not for a voucher style purchase.

Beware! Sharp practice. Ensure you do not allow credit card details to be kept on file.

Today I looked at available offers on the Groupon website but decided there was nothing I was interested in. So I moved my mouse up and closed the tab. Heavens, an hour later I found I'd purchased a ski pass in a sport I live far from and never participate in. That is bad enough. So I searched how to cancel the booking. Difficult to find. When I got the details that they'd refund if cancellation was sought with in 7 days, they gave NO process on how to proceed with the cancelation! No email, no phone number. Luckily I googled groupon for Aust and got a phone number. It is NOT on the account pages. Quite soon given my initiative I was connected to a nice person, [name removed] who followed their procedure on saying I could be given credit for a future purchase … I insisted on a refund. Eventually she promised that. I have also complained that the transaction seemed to occur without any interrogation and confirmation from me. [name removed] said that because I had made a previous purchase my details had been automatically kept on file and there was no need to ask me for permission! I insisted that my file have the credit card details deleted. [name removed] promised that. I made her repeat it twice. The problem is not [name removed] but massive and untrustworthy slight of hand by Groupon.
Poor [name removed] said that if I wanted to make a complaint I should ring another number… I insisted she play a recording of our conversation to her supervisor and tell that person to check out this website.

4 comments
Hi there, we can completely understand the frustration. It's never our intention to cause you any sort of inconvenience. If you'd like to send your complaint, please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch. -HarryHarry, those ears of yours, are they made of tin? Why do you ask me to send an email to an address that is not on the website, and to detail what you already have in recorded phone conversation and in writing above? And please, why not put a phone number for issues like this on the Groupon website? Dog in the manger problem here.Hi there, we are sorry for the trouble. Please note that this email address is a dedicated queue for handling only Social Media inquiries. We do have phone support and you can access our phone number by using the customer support page here at https://www.groupon.com.au/customer_support. Thank you! -Harry

no help available

I purchased 2 nights accommodation at a hotel in camberra. When I tried to print the info, my printer did not work. So I tried my local library, groupon would not work from an unrecognised devise. I went on my trip with my ipad and attempted to email the details to the hotel reception, but groupon blocked this also. I attempted to contact them for over 2 hours via email and messages , during my stay, all of which where returned unanswered. I have been back in sydney for 2 weeks and attempted numerous ways to make contact, non worked. On my last attempt at live chat I was asked to pay $5 for live chat support.
I find this organisation unethical and disgusting. I would recommend no one uses.

1 comment
Dear Marg, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch. -Roy

Fast service

I asked for assistance to redo a review that I did wrong and the guy said would pass the new review along and take down the previous one that I did by mistake.


Unsafe to use!

Have paid for some tickets but 2 weeks later couldn't access account. Rung them only to be told will email you later. Six emails later they admitted their security protocols had been breached and my account was blocked but couldn't tell me why? Emailed them again asking for an explanation and no reply. Then they refunded all my tickets except 1. Emailed them if this last one was still valid or a refund was coming. No reply but money was refunded. No idea what went wrong.

1 comment
Dear Allan, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch. -Roy

Fake Yeti tumbler sold by Groupon

Groupon sold me a fake yeti rambler for $35 which retails for $39 on yeti website.
The barcode and product codes are wrong,

Build quality including the lids are so bad that i was shocked.
I have several yeti containers in different sizes and i am so sad that Groupon let this happen on their platform.
My order number is O1001940100.
I have emailed groupon and i hope they will address this ASAP.

5 comments
Hi Abhinav, sorry to hear about the product. We are in touch with the account holder, thank you. -RoyHi Roy, It has already been two days since you told me that someone will connect with me in regards to return/refund. I have not received any communication from Groupon yet.Dear Abhinav, please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch. -Harry

Terrible service

Purchased a massage for a gift for my son who lives in Brisbane. When he went to book it he was told it had been used on 11/07/19. He wasn’t even in Brisbane at that time! He was North Queensland visiting me! After a phone call and many emails, I was offered a “good will refund” of $5. What a joke! The massage cost way more that that! Will never use Groupon again!

1 comment
Dear Janice, we're sorry if we've let you down with service. We never like to hear about cases where we haven't met our customer's expectations. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch. -Roy

Never received order

I never received what I ordered. Groupon Australia has failed to resolve this, they keep telling me they have escalated the issue but they still haven't gotten back to me.

1 comment
Dear S Gev, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch. -Roy

Deals by Groopon

I purchased 2holidays with a promo of $40 discount off each tour in stead I was given Groupon credits this was not what was offered I just keep getting the standard push button answer this is not satisfactory I want my promo that was offered I no longer trust groopon

6 comments
Dear Vicki, we're sorry for the disappointment. Please be advised that the promo code EXPLORE is a $40 Groupon Credit Back which was only valid for badged Travel Deals until midnight 18/8/19. For more details on this promotion please visit here: http://host.groupon.com.au/terms/promo/EXPLORE -HarryI notice the promo information was not posted that I put with my review and I did purchase the tours with in the requirements yet again no one has looked into it just given the standard reply as I have stated Groopon is not to be trusted Vicki MillerI purchased the tours on the 18/ 9 2019 the tour was booked by Groopon the same day he price came up with the discount I pressed buy but full price was taken someone needs to really look at this before commenting Vicki miller I have all the proof to verify this

Terrible company with zero customer service

Advertised and sold me a Groupon for a pottery class that was in another State! I shared this with a friend and they said the same thing happened to them (how many times have they taken money for things people clearly cannot get to and are clearly a mistake?)

When I contacted them they’ve taken no action to prevent this occurring for others and refuse to give me my money back. I’m hardly flying across the country for this! I tried contacting the owner of the classes too and have had zero response! Very cold, non personal customer service and extremely disappointed as I have purchased over $1000 in Groupons over the years and still am not treated as a person. Still happy to take their cut from this Groupon for doing absolutely nothing!

They also just keep referring back to their cancellation policy, however I’ve suggested they email out a confirmation within the cancellation window and that’s also fallen on deaf ears.

So disappointed and wouldn’t recommend to anyone.

1 comment
Hi Katie, I can completely understand the frustration. It's never our intention to cause you any sort of inconvenience. Can you please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch? -Harry

Review for Roy from groupon customer service

I recently purchased a voucher that I could not use, so for a week I contacted groupon every day on the chat function of the website and was told my refund would be processed but never was. Tonight I spoke with a customer service agent named Roy after contacting the company through facebook, I explained my situation and within 20 minutes he had happily refunded my purchase.
I just want to say thank you to Roy. He is a gem!

Impossible to get assistance

I ordered a Uniking throw blanket. Delivery 2 to 5 days. No tracking until 4th day. iCumulus Tracking said it was on the truck for today so I made arrangements to stay home to wait. Watched out all morning. Now tracking says “no one was home for delivery.” Nothing left to say delivery was attempted. Open screen door and waiting in front room so I couldn’t possibly have missed it. No response from online Groupon people, no response from iCumulus online tracking. Eventually got Uniking on the phone, she asked me to send her an email after I objected she took my name then cut the call off. This is a Dad’s day gift for my 96 year old Dad and I am disgusted with the lack of service from Groupon and its suppliers! Don’t bother using Groupon as you can’t get help when needed, nor do they honour their so-called discounts!

1 comment
Dear Dina, I can completely understand the frustration. It's never our intention to cause you any sort of inconvenience. Can you please email us at sm.groupon.au@groupon.com explaining your issue so that we can be in touch? -Harry

What customer service?

I bought some ugg boots for my husband in his usual size as a gift, they were too small and Groupon would not exchange them I don't see why this is a problem I only want an exchange not a refund "it is against their policy to accept any returns" really!!! What sort of customer service is that. I am now stuck with a pair of boots no-one can wear. Be aware that their return policy is non existant. I do a lot of online shopping and have always been able to return items whether it be an exchange, refund or credit I wont be shopping with Groupon again and I'll be spreading the word

1 comment
Dear Karen, we're sorry for the disappointment. Please be advised that Groupon Goods are final sale and can't be returned or refunded unless the item is incorrect or damaged. If you received an incorrect item or if the item doesn't match the size chart advertised on the deal page, please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch. -Harry

Apple earphone speaker does not work at all

I bought apple earphone from Groupon website. Everything seemed to be fine until today I used earphone made the call. Speaker doesn’t work at all. It is just a week.

3 comments
Dear Kelven, sorry to hear about the product. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch. -RoyRefund policy is very good. I put 2 more stars on Groupon.Thank you very much for your feedback. Cheers! -Harry

misleading deal

bought many deals from groupon and I just had the biggest disappointment from this misleading deal. the deal was called "all you can eat hotpot". when the restaurant passed the menu to us, there were only THREE choices of hotpot you can choose. there's nothing close to "all you can eat". back home & had a live chat with the staff. he was very unhelpful. he just kept copying & pasting the fine print details. kept saying it is "hotpot". I know I would get hotpot. I purchased a "all you can eat hotpot" deal. should I expect eating something else instead of hotpot? what a joke! also, the photo clearly is a Chinese style hotpot with different choices of food and we only THREE choices. i took a photo of the menu and the food that we received as an evidence. basically the deal description and the photo are both misleading!

3 comments
Dear Winki, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch. -Royafter I sent an email to your team, I been waiting for a whole week. I have no response at all. it's really frustrating and I want a full refund because of your poor customer service! it is totally unacceptable!Dear Winki, can you please share the reference ticket ID here so that we could follow up on this issue? -Harry

Ordered- Two Mulberry Silk Fronted Pillowcases

Ordered Two Mulberry Silk Fronted Pillowcases. Never received the item. Groupon is not taking responsibility passing it to the courier. Courier is not taking responsibility, passing it to Groupon. End of the day (more than 2 months later), I am left with no products, no refunds.

1 comment
Hi there, I can completely understand the frustration. It's never our intention to cause you any sort of inconvenience. Can you please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch? -Harry

Scammer

I’ve purchased 12-bottle wines and I haven’t received my order. They took the money out of my bank account. I cannot contact the company anymore. Looks like a scam. If this won’t be rectified, I will report this issue as a fraud.

2 comments
Dear Mad, we're sorry to hear that you haven't received your order yet. Can you please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch? -HarryHi, sorry for the hassle. Please share your registered email address and address it to sm.groupon.au@groupon.com and we will be in touch. -Roy

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Questions & Answers

I was overcharged by a Restaurant that I booked through Groupon. Manager charged for 5 glasses of wine @ $11 each which we did not order or consume. After contacting the Manager, he hung up on me. Do you do anything about this? The name of the restaurant is Remvi By The Bay Williamstown.
3 answers
Dear Anne, please accept our sincerest apologies for the inconvenience caused by this. Can you please send us an email at sm.groupon.au@groupon.com explaining your issue so that we can be in touch? -HarryI will start from the beginning. We purchased 4 Groupon vouchers for a 4 people banquet each coupon. Plus there were another 3 persons ordering off the menu. Our booking was for 12 noon . We arrived and were told we made a booking for 2pm and were not ready for us. We at no point of time booked for 2pm. I believe that Remvi had a function the night before and weren’t ready for us. We were agreeable that we would have to wait for our banquet. Although there were only another 2 couples at the restaurant, we were shoved up along a wall where half of us could not get up unless everyone along the wall moved. But my complaint is actually regarding the banquet. It offered a beer or wine with the offer. I went to pay for any extras that we had ordered and on trust I paid the account without really looking at the bill as I did not have my glasses. When I arrived home I decided to check the bill and noticed an extra 5 glasses of wine @ $11 each which we did not order or consume. After contacting the manager he was rude and made up some story that didn’t make any sense. I told him I was going to give him a bad review. I can’t say that maybe we were charged accidentally for someone else’s order, as like I said, there was only another 2 couples in the restaurant.Dear Anne, we're sorry for the trouble. Please send us an email at sm.groupon.au@groupon.com so that our Social care team can be in touch. -Harry

Hi there, Does anyone know if the brands they sell on Groupon are authentic? Just wondering why it is cheaper than the recommended retail cost.
1 answer
They will be busted right away if they sell fake branded products, so branded but probable grey stock from overseas.

Has anyone ever booker a holiday package through this site? My partner and I have come across a holiday package to phuket but I have read reviews and seen there are alot of bad ones saying this site is a scam.. Can someone give me a review on their experience booking a holiday? Cheers, Amanda
3 answers
Groupon was good before now has many vouchers going wrong better not to take it only buy products not any packages or vouchers not good at customer support or not easy to get a refund.Yes I agree with Dave's comment. Groupon used to be good. They now wriggle their way out of everything. I closed my account and wouldn't recommend them to anyone. Very dodgy now.Thanks for your feedback, I think I will stick to booking through a travel agency

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