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Gabriela CarvalhoSydney, NSW
- Verified customer
Unable to login suddenly, worse support ever
I have booked a hotel to celebrate my anniversary with my boyfriend, the order still pending so i am unable to book in. Besides of that suddenly i am unable to login on my account that i used so many times before including today. I tried to reach out the team support, the attendant was rude and didn’t let me finish to explain what is happening. She said that it will be tree working days, however i need to book in now to go celebrate my anniversary friday. I just booked this hotel for this occasion if i not able to book in on this requested date I would have to cancel my order
Osaka W.Greater Melbourne (Inner), VIC
- 14 reviews
- 10 likes
I love groupon but the review process is awful
I am groupon crazy. I love being able to go to places I wouldn’t have found on my own. Some are amazing, some a bit dodgy, but overall my experience with them has been very good. The only thing they need to work on is the review process. I won’t bad mouth a business unless it’s beyond a bad experience, especially a small business. I bought a $59 hair foils voucher for a salon in Coburg. Yes, the coupon did say that long hair/thick hair would have a surcharge, but the hairdresser mentioned nothing prior to the treatment (now, Ive been a groupon ...
Read morefan for 8 years + , so I’ve had many, many experiences), and then she asked would I like my hair ironed at the end of the treatment. I said sure, assuming it was part of the service. I was appalled when the salon charged me another $110 on top of the coupon (apparently $50 for thick hair, $50 for long hair, even though I had hair barely past my shoulders, and $10 for the hair ironing). I shouldn’t have paid it and I regret it immensely. Not only did they destroy my hair, it took 2 years and lots lots more cutting it short to get it back to its original condition. Now, I’m not saying that is Groupon’s fault. It isn’t. But when I wrote a 1 star review (couldn’t give a zero star), groupon didn’t upload it onto the coupons listing. I contacted them and they just claimed that not all reviews are uploaded. Seriously???? 8/10 of the reviews on the salons coupon site were 1 star, and just repeated the same scam (other customers words too) that the salon was doing. Despite me insisting that they shouldn’t just put the 5 star reviews on, they not only didn’t upload my review, but since then (2 years or so) I haven’t been able to review ANY places that I have been to....which I find strange. 9/10 places I would give a 5 star to, and I think its important for other customers to see reviews before purchasing the coupon. So Groupon needs to look at this issue. I don’t buy as many coupons on groupon as I did before because of this issue, I often buy from other coupon sites. BTW, the salon is STILL listing on groupon, and last I checked there hasn’t been a review uploaded for more than one year....which is obviously because other customers have given 1 star reviews and groupon wont upload them......3 comments
In 8 years of using Groupon, at least 2-3 coupons per month, I have only ever received a few emails offering for me to leave a review. So 160+ coupons I’ve used, only A FEW times. Certainly not every ...
Read moretime, and I have received ZERO emails in over 2 years since I made that bad review...strange that isn’t it?Groupon A.Groupon
Dear Osaka, we need to check if Post Redemption Survey subscription option is still active in your account. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will look into this further.
-Harry
Brenda FlanneryNorth Queensland, QLD
- 14 reviews
- 9 likes
ROGUES
Purchased items all not fit for purpose. Response? No exchange or refund. Purchased dining and food vouchers where places had closed down. Response? Not interested! Absolute ROGUES who should not be operating
1 comment
Groupon A.Groupon
We completely understand your frustration, Brenda. This is never the experience that we want you to have. Please email us at sm.groupon.au@groupon.com explaining your issue, and our Social Care Team w...
Read moreill definitely take a look at these issues for you. -HarryFind out how Groupon compares to other Daily Deals / Group Buying Sites
Know better, choose better.
ClaireSydney, NSW
- Verified customer
Reported to the ACCC
I paid $405 for a service in October that when I received the business appointment details after purchase they did not have availability unto 4months later 13th January.
There were no covid restrictions during that time this was due to staff availability at the Cryo business in Rosebery that it was revealed I would be booking my treatments with.
I purchased this package for treatments before selfcare before my holiday in January 2021. I could not use this and my money has went to thin air.
Upon complaining they give me credits , after seve...
Read moreral complaints. However this is not good enough. This was through no fault of mine. I wanted the treatment within 4 months of purchase which is not unreasonable - not to mention the voucher would expire two weeks after the Cryo clinics only available appointments. And I am supposed to have 6 sessions. Which they have said they cannot redeem. This is malpractice and misleading advertising then taking my money to then never have available or refund the money.1 comment
Groupon A.Groupon
Dear Claire, we're sincerely sorry to hear of the complications you encountered with this deal as this is not something we want our customers to go through. Kindly email us at sm.groupon.au@groupon.co...
Read morem explaining your issue, and we will be in touch. -HarryMaureen R.Perth, WA
Ella Bache Currambine
I had the best facial ever done by Sandra at Ella Bache Currambine she also gave me fantastic neck and shoulder massage Rana meeting and greeting is wonderful greets you like a long lost family member. The salon is exceptionally clean and very well maintained can highly recommend this salon to anyone simply the best 5*
Maureen Rowell
Micky K.Sydney, NSW
Very Happy! Booking another treatment shortly..
Had Double chin: HIFU treatment and was very impressed with the immediate results. I was very happy with Honey who is very personable. I am going back for the full face and neck shortly.
Micky
Mr. Bones
- 2 reviews
- 2 likes
cant find help from this comapny
tried to contact customer support about a purchase and they would not message back. asked for a contact number and was not given one. clearly they just like to ignore there customer issues
1 comment
Groupon A.Groupon
Dear Mr Bones, sorry for the hassle. Unfortunately, we're unable to provide phone service until further notice. Please share your registered email address and the voucher code/security code in an emai...
Read morel and address it to sm.groupon.au@groupon.com and we will be in touch. -RoyBronteMetropolitan Adelaide, SA
- 3 reviews
Disorganized bunch of wallies
I ordered 5 different blinds and awnings. Four arrived as expected. The final one did not arrive. Groupon told me that the parcel was 'undelivered' and wanted to charge an extra $39 for another delivery!
Outrageous. I was not happy to pay more for something that they had failed to deliver. This led to weeks of chasing Groupon and then the courier company with incorrrect advise being provided from both at various times. The Groupon staff did not want to answer my questions. I kept up pressing the delivery company and finally they acknowl...
Read moreedged that they had lost it. They contacted Groupon to advise this and then finally, six weeks after the initial order was placed, a replacement unit arrived. Whilst awaiting resolution, Groupon decided to charge me for a beauty treatment of $175 which I had not ordered, and then refunded the money the next day, without any explanation. I am not surprised that they have such appalling reviews on this site. I have deleted my account now and would never consider purchasing another Groupon.1 comment
Groupon A.Groupon
Hi there, customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strives to ensure that our customers receive nothing but posi...
Read moretive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect. We can assure you we will be addressing the issues you raised to ensure this does not happen to you or your fellow Groupon customers again. -HarryMisled Again
Ordered some bluetooth ear pods last night, estimated Melbourne delivery advertised as 2-5 business days. Just checked tracking today, they are coming from China. No mention of this on website. I presume the estimated 2-5 days referred to once they have cleared customs in Australia. At least on eBay you can check the location of seller
1 comment
Groupon A.Groupon
Dear Michael, we are sorry for any trouble. Unfortunately, since we work with local and global partners all over the world shipping Groupon goods, we will be unable to confirm the product dispatch loc...
Read moreation prior to purchase. However, if you do not receive your order within the maximum delivery time please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch. -HarryFind out how Groupon compares to other Daily Deals / Group Buying Sites
Know better, choose better.
VesMelbourne
- 2 reviews
- 1 like
Receiving not what I ordered
My last 3 orders I received not what I ordered. Either they were incomplete (missing parts) or not in colour I ordered. One delivery took two months! Even support team eventually sorted, I am still not better off. To not count the time I lost trying to resolve, and secondarily lost that I experience as a result of all issues. No idea what happened to them. I am now waiting for the last one to be resolved. Totally unhappy. I've been their customer for a long time, but this is just too much and would from now on, use them as a last option.
5 comments
Groupon A.Groupon
Dear Ves, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.
-Roy
Hi, i already sent a few emails directly to Support reg last issue, and via web and also spoke through a chat which was just waste of my time and did not get any further assistance except to go back t...
Read moreo the email and start the full process from the beginning. I’m still waiting for the resolution. I suppose complete job this wknd and now is an issue with a further lost.Groupon A.Groupon
Dear Ves, I can certainly understand your frustration. Unfortunately, we do not have access to your Groupon account from Product Review website so kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
RachelVictoria
Got bamboo sheet set
Bamboo sheet set has only fitted sheet and 2 pillow cases WARNING No flat sheet. Groupon chat line not helpful. S s s s s s s s s s
1 comment
Groupon A.Groupon
Dear Rachel, we are sorry for the disappointment. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
CarlaSydney, NSW
- Verified customer
The worst delivery
I bought a set of cream on 29 of January, the delivery said is between 5 - 10 days business, maximum 2 weeks so now is 3 weeks and still not arrive. And you can’t see the where is your parcel the website of tracking is really useless. So I’m really disappointed with this service.
3 comments
Groupon A.Groupon
Dear Carla, we are sorry to hear you didn't receive your item. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
hello harry the truth, I have already sent email and chatted directly the groupon page. She told me that I will wait an additional week, that I already did hear that I buy product on the 29th and I a...
Read morem still waiting, they could not answer me in any of the cases where my parcel is located, then the service I received has been horrible. I have all the pictures, you should contact me to fix it you guys are selling a service. I'd like to have the money back.Groupon A.Groupon
Dear Carla, I can certainly understand your frustration. Unfortunately, we do not have access to your Groupon account from Product Review website so kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
The reviewer stated that an incentive was offered for this review
danielGreater Melbourne (Inner), VIC
- 2 reviews
- 2 likes
- Verified customer
Purchased Intex Challenger Kayak, Never Received Item
Hi,
On the 14th of January, I purchased an Intex Kayak from your Groupon store. As of the 16th of February, I have not received our item despite contacting your team 5-6 times. This has been more than a month. Your team keeps stating that they will follow up and investigate the case but to no avail.
The item is worth over $170 and I'm extremely disappointed that I have not received the item. My order #1200-087121-257966). Shipped via Direct Freight Tracking Number: 3445800002693
The item can't be traced any longer and is somehow lost in transit. I'd like a replacement sent or for your team to trace to parcel and help me locate it.
1 comment
Groupon A.Groupon
Dear Daniel, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.
-Roy
Kshama W.Greater Melbourne (Outer), VIC
- 5 reviews
- 8 likes
Refusing to let us use our Groupon Credit
Groupon is the worst website I have ever encountered! My mum in law struggled so much on the site so I took over as it was a Christmas gift for us (it is Feb and still haven't got our gift!!!)
Tried placing an order as she asked me to do it directly. Added the item, balance after using Groupon credit was $0.01
The website would not let me pay 1 CENT and place the order! Contacted customer service and they said I have to make 2 orders and pay shipping twice for the exact same item same colour - just QTY 2 as there is an error on their system!
...
1 comment
Groupon A.Groupon
Dear Kshama, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.
-Roy
Not happy Jan Sydney, NSW
Groupon false advertising. Buyer beware of these scams
Fake product sent direct from China. “Satin” pyjamas are stretch polyester of the worst kind. Groupon not prepared to rectify. Do not waste your money. Groupon is full of scams.
1 comment
Groupon A.Groupon
Hi there, we are sorry for the trouble with your purchase. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
Find out how Groupon compares to other Daily Deals / Group Buying Sites
Know better, choose better.
SanjaySydney, NSW
- 2 reviews
Worst customer service
I had the worst experience with a Live chat agent. I was discussing the delay in delivery of items ordered and the bugger had the audacity to close the chat saying " As per the deal, the maximum delivery time is 21days. We cannot do anything more at this time". The deal says 5-10 days for Sydney and that is why I ordered the item. Worst part of the website is that there is no feedback form. Never trust them for delivery.
1 comment
Groupon A.Groupon
Dear Sanjay, please accept our sincerest apologies for this experience. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
margretPerth, WA
- 10 reviews
- 6 likes
Lovely to look at but very fragile and broken on receipt
I ordered Wooden Frame 2 Glass Containers Plant holder, on opening found 1 of the glass containers completely smashed. The glass is so fragile I was not surprised also not a sturdy stand and cannot actually see this working as they propose. The opening for the plant is so small I cannot see how they can advertise huge plant growing in this. Only 17cm High x bottle is 7cm in length x opening on top of bottle 2.4cm wide. Totally not what you see on advert. Also holders to put bottle on tiny and have to bash them into holes which are too small...
Read more for sticks. As i said look great on Groupon page but totally useless. Emailed them and got prompt reply from Fathima but emailed her back (she wanted photos - the glass is so fine it does not show up on photo to send)and explained that it is not worth the time and effort as even is they replace this glass container. Great idea but very poor construction.3 comments
I only gave 1 star why 2 as above?
Groupon A.Groupon
Dear Margret, we are sorry for the trouble with this order. It is always our wish that you receive your item and remain completely satisfied with the purchase. I can assure you we will be addressing t...
Read morehe issues you raised to ensure this does not happen to you or your fellow Groupon customers again. Thank you! -HarryThank you for thecomments
lindaPerth, WA
- 4 reviews
Disgusted
I waited 39 days that's over 5 weeks for a beautiful dress long with black and white shades tp cover the sickness in my stomach I ordered an xl I received a wrap around horrid thing in return fabric thin and cheap in a large size so obviously not going to fit me and no one will answer complaints or can I get through to anyone, how dare these companies just send what cheap crap they have in return for a beautiful dress I ordered
5 comments
Groupon A.Groupon
Dear Linda, it is always our wish that you receive your item and remain completely satisfied with the purchase. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
I already did twice
they answered with dont have my order under my email apparently but they have sent my receipt to my email
No display name South East Queensland, QLD
3 months still no refund
Awful after sales service. 3 months awaiting items. Contacted groupon many times asking for update or refund, not moved forward still awaiting the manager email which will arrive sometime in 2021 I guess?
4 comments
Groupon A.Groupon
Hi there, this is certainly not the kind of experience we'd want any of our valued customers to have. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and our Social Care team will be in touch.
-Harry
I have emailed and chatted to your reps for months. How about you reach out to me with a resolution. If your suppliers can’t supply you should not be selling the product as in stock. You should also n...
Read moreot keep a customer waiting three months to only respond to a bad review. Group on can do some work.Groupon A.Groupon
We are sorry for the inconvenience and we can completely understand your frustration. Please note we have prioritized this issue and requested one of our managers to get in touch with you via email as soon as possible.
-Harry
ASHLEESouth East Queensland, QLD
Zap The Fat Cryolipolysis Fat Freezing Groupon
I purchased a voucher on GROUPON for ZAP THE FAT IN WYNNUM (you had 9 locations to choose from). On the 12th Jan I attended my appt, the owner had me lay on the bed and placed two applicators on my stomach. She left them on me for 15min of a 45min session (I had to hold them there myself) and then took them off to find one of the applicators had burnt me. She blamed my bodies “fluid retention” for her error! And took no responsibility in it. It was not fluid retention. I purchased this voucher as on the website it said “it does not harm the ski...
Read moren or tissue” and trusted that it was a safe treatment. I was not warned of any side effects as there should not have been any. I have had Groupon refund my purchase but now I am left with a scar/mark on my stomach that is approx 12cm by 4cm across and above my belly button. Groupon are still promoting this business after I alerted them to what happened. If I wasn’t self conscious enough prior to my treatment of this area I am so much more now, the mark left is embarrassing. I am so upset and regret not checking to make sure her reviews were legitimate (fb ones she is 'friends' with 2 reviewers) as I cannot leave my review on the Groupon voucher either. I do not recommend any one use this machine. It is dangerous, and not a true Cool Sculpting machine as they have auto shut off so you DO NOT get burnt and scarred. Zap the fat provided no aftercare apart from a piece of paper telling me how to soothe my burn, no follow up call, NOTHING. At the time of the burn she offered a session of another treatment of my choice at a later date, I'm sorry you cannot just burn people on your machines (that you also sell to other people?!) and think it's ok to offer them something else and think that is an acceptable reimbursement.1 comment
Groupon A.Groupon
Dear Ashlee, sorry to hear about this. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.
-Roy
Questions & Answers
Blondieasked
I purchased a 3 night stay on the 6th January for The Wyndham Resort, Surfers Paradise and do you think I could make a booking following the Groupon App. Not a chance! I would never ever buy one again if they make it this hard to redeem. No chat support or a contact number with this Company. Feel like I have been ripped off. The Groupon app just takes you on a ride with getting nowhere!
1 answer
Groupon A.Groupon
Hi there, please accept our sincerest apologies for this experience. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
Kazasked
Hi I have purchased a hotel deal for weekend if jan 8th in melb. With the whole COVID at the moment can I cancel and use by expiration of April 2021? Thanks
1 answer
Groupon A.Groupon
Dear Kaz, we can certainly understand your situation. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.
-Harry
Kajaalasked
How to cancel a groupon voucher?
1 answer
Groupon A.Groupon
Hi there, kindly email us at sm.groupon.au@groupon.com explaining your issue along with the voucher/security code for your purchase, and we will help you further.
-Harry
Details
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Groupon A.Groupon
Dear Osaka, we can certainly understand your frustration and we are sorry to hear about what happened. Please note after redeeming a Groupon voucher you will receive an e-mail from us. Here you will b...
Read moree able to rate the service and provide a detailed comment. This will then give an opportunity to respond to your comments and hopefully reach a favorable outcome. To further look into this, kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch. -Harry