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Groupon

Groupon

2.2 from 2,463 reviews · View Statistics

Reviews

2.2

2,463 reviews
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Vanessa

VanessaMid North Coast, NSW

  • 6 reviews
  • 3 likes

Do Not Buy Vouchers

published

I have purchased 4 vouchers for photo books none of which work at all. I have sent proof they do not work. Do not buy vouchers for photo books it’s a complete joke! Next stop Fair Trading

Incentivised ReviewNo
Tara L.

Tara L.Perth, WA

i spent 20 dollars on 2 meters of led lights and i definitely got ripped off!! it has been 2 months since my order .

published

i have not received my packet i ordered 2 months ago and payed way too much for the amount i am getting. please let me know where my packet is

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Tara, we're truly sorry we've let you down with this delayed delivery. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Tyla G.

Tyla G.Greater Melbourne (Outer), VIC

HORRIBLE CUSTOMER SERVICE

published

I got gifted a voucher to stay a nights accommodation for my birthday before the covid pandemic and couldn’t use it because of the restrictions, so asked to extend the expired date or a refund and they refused

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon
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William W.

William W.Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Dear Groupon, since U have so many negative feedback, and admin keep leaving please contact Groupon,so funny

published

Learn feedback from other customers Groupon. Don't pretend as if you care, otherwise won't be so many negative feedback. Learn from the mistake Groupon.dont just apologize but act on it.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Advertising poor quality products and no disclose of country of origin

published

Bought Australia XL Mens Five Piece Compression Workout Set and received them after 15days. Materials are very thin and poor quality , with each piece has no label (you can see that label has been cut out) different size like short and long sleep shirt are both size M, T shirt and jacket are both size XS and long tight is an L. They were dispatched from Shenzhem, China., and if I knew this before I would definitely not order this as I had previous issues with products from China. Now Im stuck with 5 piece size XS instead of XL

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Jordan, it is always our wish that you receive your item and remain completely satisfied with the purchase. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Take your money but no product

published

I bought two whale watching tickets but although I received the order and the q reading I could not access my actual tickets to choose a time. I tried many times but it circuit repeats back to the list of purchases. I have tried everything to contact them for a refund. The number is disconnected , the address given is on a city floor that doesn't exist and the email was rejected. I am very unhappy that they can take my money immediately but I received nothing and I have to do all the fighting and effort to fix it. Beware of this company.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Hi there, please accept our sincerest apologies for this experience. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Nan

NanSydney, NSW

Groupon needs to disclose country of origin

published

There’s no way to tell when you redeem your voucher that you are dealing with a company in China. Therefore there’s no way to contact seller regarding shipping status when it drags out beyond 5 weeks! At least Amazon is way more responsive. After more than 5 years buying thru Groupon, I’m terminating my account. Also products are not always of good quality. Guess you get what you pay for!!

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Nan, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Kirsten

KirstenHunter Region, NSW

Refusal to extend vouchers over Covid

published

Even though the supplier was happy to extend the voucher,and was contacted prior to the expiry date and was told all vouchers would be extended to the end of the year. Groupon is refusing to honour it or give a refund. VERY BAD BUSINESS Groupon. Will never buy through them again.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Kirsten, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

no automatic refund

published

I purchased from Groupon and the goods were ultimately not available. I waited for 2 months to see whether a refund would be issued as this was stated on their website. After 2 months i contacted Groupon. They explained that the product had become unavailable (which I already knew). Given the extent of time that had lapsed, and the fact that i had to follow up, I can only conclude they had no intention of doing an automatic refund. This is very poor policy and unethical behaviour. I have no intention of using Groupon again.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Kev, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

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Terrible customer satisfaction

published

Very poor customer service. I bought a cinema voucher before the covid pandemic and couldn’t use it because of the restrictions, so asked to extend the expired date but they refused. They didn’t even let You call them and they close their lines.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Mitra, we are sorry for the disappointment. Our support team is investigating your request with the relevant department. They will be in touch via email as soon as they receive any update. Thank you!

-Harry

krusty

krustySydney, NSW

  • 44 reviews
  • 33 likes

Nil customer care, be warned.

published

Groupon have a total disregard for customer care. We previously forfeited a $600 Canberra booking because the booking could not be changed.
Today another booking which was transferred to a future time can't be booked & their "chat" thing will take SEVEN days to respond (four days after our reguested booking date).
As well their phone contact has been discontinued with a message to use on line "chat".
A most annoying & costly exercise because of unusable vouchers. Be warned!
Never again.

Incentivised ReviewNo
3 comments
Groupon
Groupon A.Groupon

Hi there, this is certainly not the kind of experience we'd want any of our valued customers to have. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

krusty
krusty

Harry, already done this many times. Your auto responder adds insult to injury. I would suggest reinstating telephone contact. Customers forfeit payments because of your atrocious business model.

Groupon
Groupon A.Groupon
Con T.

Con T.Greater Melbourne (Outer), VIC

Support

published

Impossible to contact Groupon direct?????
Only want to update my email address and this now seems impossible
What ever happened to good old fashioned service
I would like someone to contact me and guide me in updating my personal details as my previous and orinal email was hacked.

Incentivised ReviewNo
3 comments
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Con T.
Con T.

please contact me via email please contrifo1@gmail.com

Groupon
Groupon A.Groupon

Hi there, we kindly request you to email us at sm.groupon.au@groupon.com explaining your issue so that we could help you further. Due to data protection reasons, we need you to email us from your registered email address.

-Harry

Sad

SadMetropolitan Adelaide, SA

  • Verified customer

Unhappy customer ☹️

published

I purchased products from Groupon since last month, haven’t received. Also, Clever Dog security camera not even work (doesn’t bother order it) I could not contact Groupon through their website.

Incentivised ReviewNo
2 comments
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Sad
Sad

Enquiry received: (Ticket #81453708)

Defective products

published

Bought a $40 alarm clock due to its light function. The light function didn't work and the box smelled like fish. Really not pleased with this company, don't purchase from here.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Hi there, this is certainly not the kind of experience we'd want any of our valued customers to have. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Kay H

Kay H

  • 3 reviews
  • 1 like

Connolly Beauty Clinic

published
Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon
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Denise

Denise

  • 3 reviews

Fitted Ramesses queen sheet elastic so tight would not fit a single bed

published

NEVER would I buy anything again from this sight. It’s not the 1st time I have had to toss them out .
Ramesses bamboo sheet queen elastic so tight would not fit a single bed. Cheap faulty goods.
Such a shame Purchased for our new home. So too late to ask for a refund. Would not have even given 1 x star.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Denise, it is always our wish that you receive your item and remain completely satisfied with the purchase. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

They 'expired' my website credit without warning. $35 wasted, not even worth arguing.

published

Received credit for the purchase becay service couldn't be provided due to pandemic. 6 months later this credit expired without warning.
There was no expiration date on this credit when I received it.

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Natalie, sorry for the hassle. Please share your registered email address in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Angrybird

AngrybirdIllawarra, NSW

  • 3 reviews
  • 2 likes

Awful

published

Buying products with no traking. No customer service. Cheap Chinese products. This organisation is a nightmare. I will steer away from this site. They also give fake delivery times. Awful

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Hi, sorry for the hassle. Please share your registered email address and the voucher code/security code in an email and address it to sm.groupon.au@groupon.com and we will be in touch.

-Roy

Sonia

Sonia

  • 5 reviews

Women’s tie-dye shimmering jumper. Don’t waste your money. Worst fabric ever

published

Received my Women’s tie-dye jumper and it’s so bad. It’s suppose to be synthetic and cotton and Believe me it feels like it’s All synthetic. I will never purchase again nor could I even give this away. Does not look anything like it does in the picture and it would be so so hot to Wear this fabric. Don’t waste your money ......

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Dear Sonia, we are sorry for the disappointment. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Bel B

Bel BSydney, NSW

  • 3 reviews
  • 2 likes

Challenge to contact

published

I purchased a product which was supposedly shipped and the tracking number didn’t exist with the courier. I could not contact Groupon through their website. It was unfortunate that I had to put up a negative review to get a response. Good news - they did contact me and my challenge has been sorted so was able to change my rating from 1 star to 4 ⭐️

Incentivised ReviewNo
1 comment
Groupon
Groupon A.Groupon

Hi there, we are sorry to hear you have trouble tracking your order. Please email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

Page 1 of 124

Questions & Answers

Gretta L.

Gretta L.asked

I'm thinking of purchasing a Groupon voucher for a catering promotion. It looks like a great deal but I'm worried from the reviews I've read , that the catering company may deliver an inferior service if they know I've made a booking using a Groupon voucher. I understand that one of the problems with Groupon is that the customer experience will depend on the supplier and the goods purchased, but what are the chances the supplier will give a lesser service if you book using a Groupon deal versus paying full price?

2 answers
Simone
Simone

Hi Gretta, Groupon used to be good. Now, they wriggle their way out of everything. Following my complaint about the goods purchased, I have received three emails from different persons. Replies such as "... we are sorry for any inconvenience this might have caused. Can you please email us at xxxxxxx explaining the issue so that we can be in touch?" The last email was from: Prabhu Jada Prasad (Groupon Customer Support - International). I don't know if it's from Groupon Australia or overseas but am still waiting for a resolution of the issue. As it stands at the moment, I doubt I will buy anymore deals from Groupon.

Gretta L.
Gretta L.

Thank you Simone. I understand how frustrating this must be for you! I hope that Groupon's performance and customer service can improve because there are obvious benefits to customers and suppliers alike if it all works well.

Toni

Toniasked

Has anyone else who purchased a 7 in 1 portacot from groupon and found it extremely difficult to dismantle, any suggestions on how to simply fold down? At the moment this portable cot is a permanent cot!

1 answer
Groupon
Groupon A.Groupon

Hi Toni, we are sorry for the trouble. Kindly email us at sm.groupon.au@groupon.com explaining your issue, and we will be in touch.

-Harry

F.Ezzeddin

F.Ezzeddinasked

I have purchased a groupon deal 7 days ago, they still haven't send my voucher, their contact number doesn't work and neither does the costumer support. Please let me know how I can get in touch with them?

4 answers
 christine
christine

Hi, I ordered 2 sets of towels. Their facility does not enable you to order the same item(just different colours) so was up for 2 lots of postage. Ridiculous and it seems quite sneAky to me. Will think twice before ordering again. I did send them an email & there was a response. Basic response but a response none the less. Good luck.

F.Ezzeddin
F.Ezzeddin

Hi and thank you, I'd appreciate if you could let me know the email address that you used and it actually worked. Because the option "Contact us" does not work on Groupon website.

Grace and John
Grace and John

I did it all on my mobile. Go to customer support. Select the service/voucher. Press Q&A. Type your subject. If it does not answer your question. Click the link need more help.

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