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Gryphon Garage Doors

Gryphon Garage Doors

4.0 from 147 reviews

Reviews

4.0

147 reviews
5
(102)
4
(6)
3
(6)
2
(1)
1
(32)
  • Product Quality
    4.9 (35)
  • Return Claim MadeYes (1) · No (37)
  • Job Satisfaction
    5.0 (32)
  • Customer Service
    4.9 (33)
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garage door installation

published

installation very smooth, easy end to end process, garage door quiet, both chris and installer were good to deal with, would recommend gryphon,also price matched which was good for me .

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store Locationn/a
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi John
We are very pleased you are happy with your new garage door, thank you for taking the time to leave a review.
Kind Regards
Brett Rowley

Garage Door Installation

published

Very happy with the process from quote to Installation. Everyone was so easy to deal with. Also stoked with the garage door itself, so quiet. Would recommend this company to anyone

Return Claim MadeNo
Store LocationChris Griffen - Malaga Store Mark - Installer
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Adam
Thank you for taking the time to leave a review we really appreciate it.
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

garage door instalation

published

Recently had 2 garage doors installed by Gryphon.
The installer was solo, arrived prior to the suggested time,(very early in the morning) worked tirelessly to remove the existing double garage and single garage doors. He was professional, amiable and worked quickly and methodically.
The garage was left clean and bereft of any metal shavings or excess rubbish. The entire former garage was packed neatly onto his trailer and taken away. We have nothing but praise for this employee.

Our initial dealing and discussion with the salesman was so professional with our many questions answered well & without deliberation.
Congratulations to a professional and considerate company. .so glad we chose you.

Annie & Rich

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationPerth west Austalia
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Richard and Annie
Thank you for the lovely review and feedback we appreciate it
Kind Regards
Brett Rowley

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Shane Head

Shane HeadPerth, WA

Great product, even better service

published

Very happy with my new insulated thermofine door. Extremely quiet, clean white on the inside, sealed so no more dafts of wind and cannot feel any heat radiating into the garage from the west facing door anymore!

The sales rep (Brad) was extremely helpful and answered all of my follow up questions promptly, install team was on time, removed the old and installed the new door with no fuss.

All round pleasure to deal with.
Thanks again

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Shane,
Thank you very much for your kind words and review, I will be sure to pass on your comments to Brad and the team.
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

Excellent Door Excellent Service

published

From quote to installation these guys took excellent care of us and our new door is amazing. So quiet. Could not fault these guys they know what they are doing.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationPerth
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Jocelyn,
Thank you for the feedback and positive review, we all appreciate it
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

Professional team and great quality products!

published
Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
2 comments
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Thank you very much for your wonderful feedback, it is greatly appreciated.
It is very pleasing to read reviews from happy clients as we really do aim to please from start to finish.
Thank you very much
Brett Rowley

Happy customer
Happy customer

Your welcome
Georgina Rowney

The reviewer stated that an incentive was offered for this review

JM49

JM49Perth, WA

  • 4 reviews

Amazing product and great service - our second garage door from Gryphon

published

Would recommend this company and product in a heart beat. From the quote all the way through to installation the service was exemplary. Well priced and beautiful garage door. Happy!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi JM49,
Thank you! I am very pleased you are happy with your new door and the experience with Gryphon and the team.
Thank you
Brett Rowley

The reviewer stated that an incentive was offered for this review

Cheng Yap

Cheng YapPerth, WA

Happy new quite automatic garage door

published

Very impressed and happy with Gryphon garage door team Chris the salesman and Mark the installer. They are very friendly and professional and they do excellent job. After the new Gryphon sectional garage door replaced my two old single manual roller door, now it look great and operate fully automatic and quite. I would definitely recommend them to my work colleagues,family member and friends that need a new garage door. Thanks

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Cheng,
Thank you very much for your review and kind words, we are very pleased you are happy with the service and products we provide.
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

Mosman Park

Mosman ParkPerth, WA

Professional service - quick, efficient, no hassle

published

Had a garage door replacement after the old one got damaged. They came and made the old door safe immediately, provided the quote to get the replacement door made and fitted and also provided some guidance on general door maintenance. When the new door was ready they came and fitted it quickly and were done and gone before I’d even realised. The whole process was very slick and I’d recommend them to anyone.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi,
Thank you very much for the 5 Stars and your review, we appreciate the feedback
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

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Christine

ChristinePerth, WA

  • 2 reviews

Quality garage doors Perth

published

Impressed with Gryphondoor quality n no hesitation in reordering new large garage door when old one died. Brad measured up new door and very efficient and new door installed before Xmas by expert quality service complete with remotes and advice for looking after new door. Great company. Good quality workmanship and good price.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
Jason

JasonPerth, WA

  • Verified customer

So much better than my old door

published

I can finally shut my garage without waking up the neighbours
It took a few days to get it install but we are very happy with the final product.

Cheers

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Jason
Thanks for the review, glad we could sort out your door quickly, thanks for your patience.
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

Justin

JustinWestern Australia

Gryphon to the rescue

published

Thank you Jim & Brad fantastic support service, had a problem with Garage door, Brad came & inspected door, found a solution. Couldn't be happier Thank you for taking the time to speak with me Jim

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Justin
Thank you for the feedback it is appreciated, I will pass on your comments to Brad and Jim.
Kind Regards
Brett Rowley

Whisper quiet and reliable

published

Great responsive and polite people, not pushy, win the customers over with the expertise and confidence. Sales person was super knowledgeable and the fabrication and installation was a blitz. Great product quality - Thanks Gryphon!

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Marek
Thank you for your feedback and 5 star review we really appreciate it
Kind Regards
Brett Rowley

Jonathan

Jonathan

  • 2 reviews

Fantastically quiet and efficient garage door!

published

Rex fitted our new Gryphon garage door quickly and efficiently. He arrived when he said he would and did a great job. Could not believe how quiet the new door is!

Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga WA
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

The reviewer stated that an incentive was offered for this review

Iaian

IaianPerth, WA

Top product

published

The service we received was first class, all on time right down to the installer who arrived at the promised time and finished the installation exactly at the time he stated at the beginning of the job, well done

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGryphon direct
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Thank you very much for feedback and review, we appreciate it.
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

Door & Window Shops

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Adrian

AdrianPerth, WA

Great all round

published

Friendly, great deal, quick install ,went out of there way to get my business ,very happy with your service , will recommend gryphon to all my friends that are going to build soon well done

Return Claim MadeNo
Store LocationMalaga wa
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Adrian
Thank you very much for the feedback and we appreciate the recommendations
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

Ms V

Ms V

  • 3 reviews
  • 2 likes

Great Customer Service

published

I recently needed a cover for the motor for my Gryphon Door (which is 20 years old) and have had no problems or service to date. The lady that answered the call went above and beyond and for such a small item. I was so impressed that I am writing this review.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationWangara, WA
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Ms V
Thank you so much for the feedback we really appreciate it
Kind Regards
Brett Rowley

Beautiful garage door.

published

Our new Gryphon Garage Door finishes off our house perfectly. The colour and style is amazing. We love it. Installation was done professionally and efficiently. All our requirements were taken into consideration. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

The reviewer stated that an incentive was offered for this review

Angie Powell

Angie PowellPerth, WA

  • Verified customer

Great company a pleasure to deal with.

published

Gave me a quote that day and helped with any other questions I had. Once I made my decision of colour and design was fast efficient and installed within time frame advised. Great product super quiet and looks fantastic

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationPerth, Malaga
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

The reviewer stated that an incentive was offered for this review

Jags

JagsPerth, WA

  • 2 reviews
  • Verified customer

Highly recommend, great product & awesome customer service

published

Great service and product, very happy with Gryphon Doors, we dealt with Jim and he was understanding about our needs and did everything he could to accomodate us. We love our doors and we were also very happy with the installer David, he did a great job.

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationGryphon Doors Malaga, Perth
See all answers
1 comment
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Suze
Thank you for your review and 5 Stars, I hope the rest of your build goes smoothly.
Kind Regards
Brett Rowley

The reviewer stated that an incentive was offered for this review

Page 1 of 8

Questions & Answers

Peter B.

Peter B.asked

Hi Guys
Just wondering what it's going to take to get you to honour your warranty. I've tried ringing and emails (to both Jim Cowley and Brett) but you just don't reply at all. Clearly not the original Gryphon Doors outfit as they built up a good reputation for themselves.

6 answers
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Peter
No idea what you are talking about, my email is brett@gryphongaragedoors.com.au or call 1300959554
Regards
Brett

Peter B.
Peter B.

I know your email address as I have emailed you and Jim Cowley at jim@gryphongaragedoors.com.au and been ignored by both of you. I have also rang 1300959554 and told that Jim was not at his desk and that he would ring back when he was available. The guy was aware of my location and so obviously knows of my previous contact. Still no response to date. I'll try again later, it might be just a series of coincidental oversights.

Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Peter as discussed the button you were pressing on the motor will be replaced under warranty
Regards
Brett

Chris

Chrisasked

Hi,
A hinge has broken on my Gryphon door. Is this covered under warranty. I'm in Melbourne. Can l get th he door service? How much is a service/warranty call.
Thanks
Chris

1 answer
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi
The hinge is covered.
The service is $195
Please email or call with your name, address and contact number.
Kind Regards
Brett

Kim

Kimasked

Hi
I am trying to program some new controls to the roller door,it has let me program 2 controls but won't let me do any more
They all have brand new batteries in them so that's not the problem
Also when I tried to resent My original control, I now press the button and the door won't start opening for about three to five seconds
Hope you can help.
Thanks Kim.

1 answer
Gryphon Garage Doors
Brett RowleyGryphon Garage Doors

Hi Kim
Please contact the office on 1300 959 554 and we can either talk you through it or send you the instructions, which ever is easier for you.
Kind Regards
Brett Rowley

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