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Gryphon Garage Doors
- 3 reviews
- 1 like
Gryphon Garage Door - a product I would definitely recommend.
Before choosing a Gryphon Garage Door I researched many other garage door companies in Perth. As per usual, I researched these products through Product Review.com.au Whenever I look at reviews, I always check to see whether there is any feedback from a company, as I believe this alone can indicate that if any issues develop, one can judge the kind of after sales service. Brett always gives good feedback and is helpful and pleasant.
I needed to replace an existing garage door which was making terrible noises when opening and closing. I ...
You are welcome Brett. My research of Gryphon Garage Doors was very worthwhile in terms of choice. I hope my review helps others making their purchase of a quality garage door.
Terrible communicators!!!
Seems the warranty offered is useless if you don't get your garage door and motor serviced yearly. Please read the small print and conditions for your warranty before you sign and pay. Getting anyone to ring you from Gryphon is a nightmare and I chose to go elsewhere because of it. My motor only lasted over 6 yrs which is not good........FS1000.
Hi Valerie,
Your door and motor were installed 7 years ago (2015) and since then you have never had the door/motor seviced. In order to maintain the warranty a service must be performed at least every...
I haven't had the door serviced with you because you are too hard to speak too, or do you ever contact me back by phone. Once again you want me to ring you, knowing I needed assistance, which is why I said "poor communicators".
A motor should go more than 6 yrs, so this time I bought the right motor for my heavy door, an Eco 1500 with a chain, not belt. The motor I got from Gryphon did not suit the heavy door, so no service would have prevented it from breaking so soon.
- 2 reviews
- 1 like
Servicing Prices
Not happy with $195.00 door service charge, brand new door. last service was $150.00 2 years ago $45.00 increase not really reasonable.
Time for new service agent as Gryphon too expensive!!
Justin
Hi Justin
A full service has been $195 since 2012, prior to that it was $165, we do have a pension rate of $180.
Kind regards
Brett
Found new service agent thanks Brett
Gryphon Invoice 11495 14/11/19 $150.00 service charge have inv if you would like emailed
- 2 reviews
Makes a huge difference in our day to day life!
The level of professionalism and courtesy we experienced was outstanding, from the quote to the installation, the installer arrived before time, he was very friendly and explained the process; all mess was cleaned up before the he left too. Now, no more struggling to open noisy old roller doors...
Hi Kayezzz,
I am very happy to read your feedback and really appreciate it.
Mostly I’m pleased that you are happy with your experience with us and your new Gryphon Garage Doors....
Find out how Gryphon Garage Doors compares to other Door & Window Shops
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Great company to deal with
The work was done on time and the aftersales experience was second to none. Other companies I called couldn’t even be bothered turning up. Highly recommend these guys and would definitely recommend them to anyone looking at getting garage doors installed.
Hi Chris,
We are very pleased you are happy, thank you for the wonderfull review, we appreciate it.
Kind Regards
Brett Rowley
- 2 reviews
Lack Of Communication
On booking and making a deposit to secure installation of my new garage door, I was told that installation would be 4weeks.
On the 3rd week I attempted to contact the rep who texted me back giving me the main office number , he intimated that he was on holiday. On trying the main office number the line was not answered on numerous occasions.
After a few days break I tried again eventually getting through, I was seeking a tentative installation date and was told once the door was made an installer would contact me. As the weeks went on with no c...
Hi Steve,
Sincere apologies for the delay and the inconvenience this has caused you. It is certainly not our intention to delay any job. The lack of communication to you is unacceptable, I will speak ...
Honest Review
We recently installed a colorbond sectional door onto the carport at our 1940s home. Given the nature of the home and size of the carport, we were quite concerned with how the door would look and whether it would be functional.
Brad went above and beyond to assist us in working through how the door would work/fit in the space, his service was exceptional. I was very impressed with Gryphon and the service provided.
The door itself has significantly improved how the front of our house looks and is exactly what we wanted.
Thank you so much to Brad and the team.
Hello Tahnee,
Thank you so much for the feedback and leaving a review I will be sure to pass on to the team.
Enjoy your new Gryphon Garage Door!...
- 2 reviews
- 2 likes
Terrible customer support
I was a big fan of Gryphon Doors after they installed my garage door 20 years ago and, naturally, used them again when I needed a roller door installed about a year ago. I must admit, the installation is on a par with any other installer but the company is under new ownership and the after sales service is now pretty much non-existent (at least that has been my experience). I am unable to get a response from them unless I come to this site, all other efforts of communication is ignored.
I did not even received a receipt from them for the work I...
Hi
Your request for a copy of your receipt was sent, apologies for the delay
Brett
garage door installation
installation very smooth, easy end to end process, garage door quiet, both chris and installer were good to deal with, would recommend gryphon,also price matched which was good for me .
Hi John
We are very pleased you are happy with your new garage door, thank you for taking the time to leave a review.
Kind Regards
Brett Rowley
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Garage Door Installation
Very happy with the process from quote to Installation. Everyone was so easy to deal with. Also stoked with the garage door itself, so quiet. Would recommend this company to anyone
Hi Adam
Thank you for taking the time to leave a review we really appreciate it.
Kind Regards
Brett Rowley
The reviewer stated that an incentive was offered for this review
garage door instalation
Recently had 2 garage doors installed by Gryphon.
The installer was solo, arrived prior to the suggested time,(very early in the morning) worked tirelessly to remove the existing double garage and single garage doors. He was professional, amiable and worked quickly and methodically.
The garage was left clean and bereft of any metal shavings or excess rubbish. The entire former garage was packed neatly onto his trailer and taken away. We have nothing but praise for this employee.
Our initial dealing and discussion with the salesman was so professional with our many questions answered well & without deliberation.
Congratulations to a professional and considerate company. .so glad we chose you.
Annie & Rich
Hi Richard and Annie
Thank you for the lovely review and feedback we appreciate it
Kind Regards
Brett Rowley
Great product, even better service
Very happy with my new insulated thermofine door. Extremely quiet, clean white on the inside, sealed so no more dafts of wind and cannot feel any heat radiating into the garage from the west facing door anymore!
The sales rep (Brad) was extremely helpful and answered all of my follow up questions promptly, install team was on time, removed the old and installed the new door with no fuss.
All round pleasure to deal with.
Thanks again
Hi Shane,
Thank you very much for your kind words and review, I will be sure to pass on your comments to Brad and the team.
Kind Regards
Brett Rowley
The reviewer stated that an incentive was offered for this review
Find out how Gryphon Garage Doors compares to other Door & Window Shops
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Excellent Door Excellent Service
From quote to installation these guys took excellent care of us and our new door is amazing. So quiet. Could not fault these guys they know what they are doing.
Hi Jocelyn,
Thank you for the feedback and positive review, we all appreciate it
Kind Regards
Brett Rowley
The reviewer stated that an incentive was offered for this review
Professional team and great quality products!
A very non pushy professional sales rep started my interest. Also the professional flyers and instant on the spot quotation is very rare these days.
The salesman then continually stayed in touch while I was thinking about my purchase and gathering the funds, again, never once was I feeling pushed into the sale. I had shown my interest and he stayed in touch.
Once my deposit was paid it took about 2 weeks until my install day.
The instalation guy was trying his hardest to work around my work availability. Which was nice of him.
He then called t...
Thank you very much for your wonderful feedback, it is greatly appreciated.
It is very pleasing to read reviews from happy clients as we really do aim to please from start to finish.
Thank you very much
Brett Rowley
Your welcome
Georgina Rowney
The reviewer stated that an incentive was offered for this review
- 4 reviews
Amazing product and great service - our second garage door from Gryphon
Would recommend this company and product in a heart beat. From the quote all the way through to installation the service was exemplary. Well priced and beautiful garage door. Happy!
Hi JM49,
Thank you! I am very pleased you are happy with your new door and the experience with Gryphon and the team.
Thank you
Brett Rowley
The reviewer stated that an incentive was offered for this review
Questions & Answers
Do you manufacture your own doors?
Hi Victoria
In WA we use Steeline panels (12 year warranty) Gryphon Super Glide Belt drive motors (10 year warranty) we use our own quality installers.
Hi Guys
Just wondering what it's going to take to get you to honour your warranty. I've tried ringing and emails (to both Jim Cowley and Brett) but you just don't reply at all. Clearly not the original Gryphon Doors outfit as they built up a good reputation for themselves.
Peter
No idea what you are talking about, my email is brett@gryphongaragedoors.com.au or call 1300959554
Regards
Brett
I know your email address as I have emailed you and Jim Cowley at jim@gryphongaragedoors.com.au and been ignored by both of you. I have also rang 1300959554 and told that Jim was not at his desk and ...
Read morethat he would ring back when he was available. The guy was aware of my location and so obviously knows of my previous contact. Still no response to date. I'll try again later, it might be just a series of coincidental oversights.Peter as discussed the button you were pressing on the motor will be replaced under warranty
Regards
Brett
Hi,
A hinge has broken on my Gryphon door. Is this covered under warranty. I'm in Melbourne. Can l get th he door service? How much is a service/warranty call.
Thanks
Chris
Hi
The hinge is covered.
The service is $195...
Get an answer from our members and Gryphon Garage Doors representatives
Details
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Thank you very much for taking the time to leave a detailed review, we really appreciate it!
Read moreKind Rewards Brett RowleyOur team is always very pleased to see such positive feedback, I will be sure to pass on to the team.
Thank you...