Guardian Pet Insurance

Exceptional experience at claim – Unfortunately we encountered a serious illness with our dog. The claims process and settlement of benefits was extremely easy, and super quick. I would highly recommend Guardian Pet Insurance Show details ·  1

Good value – Fast processing of claims that take literally 2 Mins to upload. If only “human” health insurance was this easy and provided this much value for money. Show details ·  1

So easy to deal with – My dog has recently had a few issues that I have needed to claim for. Guardian have always gotten back with claims quickly and had no issues ever. Show details ·  1

Poor customer management in pet insurance, weak representative knowledge and services – Called to get pet insurance to port over to same under writers company and purposely put my partner and myself for an hours back and forth with nonsense delays not allowing authorised person to port and cancel policy for our pet despite clear verbal real time instructions. Their incompetency is poorly organised it put us on hold and repeatedley… Read more

forced us to provide credentials over and over again on the phone with 4 different reps over 2 hours straight. Resulting lost of time with work and errands to run. Here is the following experience encounter from 1st and second hour: 1) forbid to cancel for porting over 2) failed to allowed fully authorised person to speak on behalf of policy holder 3) intentional of delays by creating unnecessary steps 4) inconsistent details

and is incredibly expensive for non dental cover, no care plan only accidental and illness $51/monthly no cash back nothing.

Not what I expected – Lodged two claims, second was settled quickly, the first claim needed further information, but I was not notified. Sent information requested, and agin more info required but was not notified. Claim was settled after 6 weeks, and still waiting on breakdown on payment received, which I was told would be sent. More communication is needed. Show details

EXCLUSIONS ARE VERY ANNOYING! – I have been paying premiums for my dog since he was a puppy (over 6 years means over $5,000, with minor claims amounting to maybe $800)... now he is starting to get older, the premiums are increasing, and so are the exclusions! I am not happy that my dog's quality of life will either suffer, or my expenses will increase more than two-fold. … Read more

Unfortunately, if I switch to another insurance company now, I am likely to be hit with higher premiums and less cover due to conditions that have now been diagnosed... GRRRRR!

Great pet insurance – Guardian were excellent to deal with. If the vet clinic was unable to process a gap payment it was easy to submit invoice and vet notes through the portal when lodging a claim. Claims were always processed within a few days and received 80% of vet fees incurred. Definitely value for money for our dog who had numerous issues. Had our policy with guardian for 6&1/2 yrs until we unfortunately had to have her euthanised due to terminal illness. Show details ·  1

Making a claim – The vet office submit my claim and I immediately get a text message indicating they are working on my claim and then I receive the money straight to my bank account. The process works well and I feel confident that my claim is handled quickly Show details ·  1

Happy customer – I have been with Guardian pet insurance for more than a decade now . All of my new pups were covered from the start. They are easy to talk to and the online claiming process is straightforward. I wouldn’t have dogs without this insurance Show details ·  1

Excellent,staff always very helpful and friendly – My policy for my pet was just what I needed.My claims were usually promptly solved.Have been with company for quite a few years.Can't remember how many. Thank-you for your professional years of service.Kind regards Trish Van Den Broeke. Show details ·  1

Very happy I have my policy – I have had my policy for six years and thankfully haven’t had to claim until a couple off weeks ago, I am thankful I have the policy and it was very easy to claim the vet I go to did it all for me :) Show details ·  1

Very Satisfactory Customer Service – Claim was handled with efficiency and quickly and was lodged through the Vet Clinic at time of consultation Policy has been held for over 7 years and I am completely happy with it Show details ·  1

An excellent plan – I’ve been with Guardian Pet Insurance for 7 years, the professional & prompt way the claims are settled is brilliant, usually within a few days lodged either by myself or through our Vet Clinic direct. Great value for money & piece of mind is wonderful. Show details ·  1

Through and fair – Our pet insurance policies are important to us. The claim process often take a a long time but the returns are fair and reflect the policy clearly. I would love the company to move to EFT returns rather than cheques, but aside from this we are happy customers.  Show details ·  1

Impressed – I changed my dogs pet insurance last year as I had terrible service from previous insurer. My dog was hospitalised and i made my first claim with Guardian which was quite a substantial claim. it was processed and reimbursed within a week. Super impressed and would highly recommend.  Show details ·  1

Fantastic! – I’ve had this insurance since my dog was 1 (now 9) I have never had a need for too many claims until now, but with my dog having a few issues in his old age, Guardian has been fantastic in assessing and paying my claims. Most claims take about a week to pay out, and I have not had to dispute anything. The policy is $50 a fortnight which I feel is… Read more ·  1

a small price to pay for my pup to live a happy life and hopefully stay with us for a long time to come!

Exactly what I was looking for – Great service to set up my policy for my new puppy. I’ve been with Guardian for 3 years and highly recommended them. Easy to claim. Great customer service. Friendly knowledgeable staff. Show details ·  1

Super easy to deal with – Super easy to make a claim and they get to you back very fast! Money was paid into my account fast and it was easy to understand the breakdown email they supplied for my claim Show details ·  1

This I am happy with sound cool – It was easy to set up I am a first time customer and the consultant was very helpful by explaining what I did not understand quite well. So far I am happy Show details ·  1

Confidence – Excellent service and ease of setting up the policy,good value for money. Clarity in all details and excellent communication of the policy details and the charges involved. Great experience for this sale. Show details ·  1

Truely wonderful service – The pet insurance is perfect. My claim for my dog were resolved very quickly with no problems. I would highly recommend Guardian to every I know. Thank you for the excellent service. Show details ·  1

Non pre existing Claim being refused – My dog had an ear & eye infection caused by pollen in 2016 as in Margaret River we have one of the highest pollen counts in Western Australia, 3 weeks ago I noticed my girls left ear was infected. I took her to the vets who done swabs and advised this ear infection was caused by a bacteria due to her laying in fresh mulch. Guardian have then come… Read more

back and said my girl will not be covered as this is seen as a pre existing condition even though the 2 incidents have no what so ever any similarities! Guardian Insurance are happy to take my $79 a month yet are not happy to part with money for a new claim. Her 1st trip to the vets was her right ear as mentioned caused by pollen in August this time it is her left ear from bacteria living in mulch. Stay away from guardian as there are honest companies out there investigating new claims.

Unreasonable requests for information – I was with guardian for 6 months. During that time I made 1 claim which wasn't paid even though I followed the consultants request to the letter. A month after the submission of the claim I received a written request for further documents including the vets consultation notes,-all of them. And details of every single visit and test. All for the sake of 50 back when I pay 60 a month. RIDICULOUS  Show details

Insurance increased by 18.6% because my dog turned 4 – My policy was increased by 18.6% from the previous year. When I called to question it they advised me it was due to my dog turning 4 (How ridiculous). They then went on to tell me that if I move to a different insurance company they will seek payment for the whole year (one month into new policy) as I had made a claim for a general check up… Read more

already. This is the first review I have ever done on anything but felt compelled due to the laughable feedback I was given. I understand increases on an annual basis occur, but 18.6%.......give me a spell.

Excellent job – A really nice service from you guys. The customer service was really helpful. Casper had a skin problem. I took him to the vet and the bill was around 200. On Friday I just got 80 % transfered to my account. I have to admit that I was really scared reading the reviews. But anyway i was very satisfied with your service and the process didnt take long at all.  Show details

No idea of customer Service & very quick to take your premiums – I attempted to confirm that my claim had been received as this was my first on line,,after 20 plus minutes on hold I gave up & sent an E/mail to their address. received an automatically generated reply,,it will be interesting to see how quickly I receive a call etc from a Human. These people are quick to take your funds but very slow to provide… Read more

customer service.

My last experience where I made a claim using the Fax number provided was Horrendous.

Difficult but paid off – Very, very difficult to deal with their customer service. My vet had to email my pet's history 4 seperate times over three weeks until they finally received it. I would call customer service to see if they had received any emails from my vet and they would tell me that there was nothing coming through. Then after three weeks all of the sudden my… Read more

claims were being processed after my vet had called and re-sent the email while on the phone to customer service. Although they were very hard to deal with, they covered my pup for ingesting foreign objects (valued at $1500 and they paid us $1100) and an ear infection witch medication. I have the premium cover and although i have never had pet insurance before, i am really pleased with the value and cover they offer. Here's hoping they will be less difficult in the future.

Delay Payment of simple claim – A simple claim and they continually inundated us with paperwork and repeatedly requested the same paperwork. My dog was 2yrs old and didn't have any history other then check ups. They just don't want to Process the Claim. None of the claim correspondence had a contact number, or representative only was all via email/fax. I am sure I will never see my claim  Show details

Keep Away – Keep away, I have made two claims, both were rejected. The first claim was rejected as a preexisting condition, specifically before the cover was taken out my dog was possibly bitten by an ant on its front paw, when the cover was taken out later we visited the vet for a rash on my dogs back, possibly in accordance with my vets advise a chemical… Read more

rash from the dogs shampoo. According to Guardian this was a preexisting condition.

The second claim, my dog had kennel cough, after going to the vet and being prescribed medication a claim was made, the claim was rejected as the Guardian letter sent to me said "diagnosis is not covered under my policy".

This is a 600 AUD PLATINUM policy not covering diagnosis?

I have rated them with one star only because PRODUCT REVIEW hasn't got the option of ZERO stars.

Rating ZERO stars. What a scam? Guardian what a rip off?

Don't deal with them – I cancelled my policy with this mob yesterday .. After posting all the original paperwork to them in late May /early June, for a claim for my dog's annual check-up and injection I rang to find out why my claim had not been paid as yet. I was told I would not be paid as the policy does not cover this and that I was informed of this fact by email… Read more

and letter already.. WRONG !!! No email, no letter was ever received.. I asked what my fortnightly payments did cover and was ignored. I told her to cancel the policy effective immediately and she told me she would transfer me to someone to arrange that. ...20 minutes later I was cut off.. I have contacted my bank and told them to stop further payments to this lot. Will never recommend them to anyone at anytime...