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Guardian Pet Insurance
Platinum, Gold, Bronze Accident & Illness Cover (See All)
My policy for my pet was just what I needed.My claims were usually promptly solved.Have been with company for quite a few years.Can't remember how many. Thank-you for your professional years of service.Kind regards Trish Van Den Broeke.
- Incentivised Review No
- Claim Made Yes
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I have had my policy for six years and thankfully haven’t had to claim until a couple off weeks ago, I am thankful I have the policy and it was very easy to claim the vet I go to did it all for me :)
- Value for Money
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Hi Kyla,
Thank you for taking the time to share your review with us and we are sorry to hear that the need arose to lodge a claim for your pet. It was our pleasure in being able to assist you both dur...
- 2 reviews
Claim was handled with efficiency and quickly and was lodged through the Vet Clinic at time of consultation
Policy has been held for over 7 years and I am completely happy with it
- Value for Money
- Incentivised Review No
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Hi Denny,
Our team are always pleased to hear that our pet parents have been left feeling happy with their policy and that your claim experience have been made easy. Thank you for taking the time out ...
- 3 reviews
I’ve been with Guardian Pet Insurance for 7 years, the professional & prompt way the claims are settled is brilliant, usually within a few days lodged either by myself or through our Vet Clinic direct. Great value for money & piece of mind is wonderful.
- Value for Money
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Hi Jax,
It is great to know that you have been with Guardian Insurance for 7 years, we appreciate your loyalty and support. It's fantastic to hear that you have found value in your policy and that it ...
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- 2 reviews
Our pet insurance policies are important to us. The claim process often take a a long time but the returns are fair and reflect the policy clearly. I would love the company to move to EFT returns rather than cheques, but aside from this we are happy customers.
- Value for Money
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Hi Leebar,
We sincerely appreciate your insight because it helps us build a better customer experience and it is a pleasure to hear that our policy provides you with suitable coverage.
When we receiv...
I changed my dogs pet insurance last year as I had terrible service from previous insurer. My dog was hospitalised and i made my first claim with Guardian which was quite a substantial claim. it was processed and reimbursed within a week. Super impressed and would highly recommend.
- Value for Money
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Hi Chrissie,
I am sorry to hear that you had to make a claim and I hope that your pet is recovering well. We are very happy and honoured to be able to provide cover to our pet parents in their time of...
- 2 reviews
Amazing product. We have had guardian pet insurance for our 3 year old cavoodle since day 1. Amazing service, quick returns and friendly staff. Love it ! Highly recommend to anyone.
- Value for Money
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Hi Bec,
It is a pleasure to hear that we have been able to ensure your Cavoodle has had the right cover from day one and that our team helped to make your experience such a positive one. Thank you for...
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- 2 reviews
Lodged two claims, second was settled quickly, the first claim needed further information, but I was not notified. Sent information requested, and agin more info required but was not notified. Claim was settled after 6 weeks, and still waiting on breakdown on payment received, which I was told would be sent. More communication is needed.
- Value for Money
- Transparency
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Hi Bill,
Thank you for bringing your concerns to our attention. When we receive your first claim for your pet, we do require their full vet history. This is the medical records from all vet visits sin...
Hi Bill,
I just wanted to follow up with you as I understand that our team have reached out to you in relation to your concerns raised. Thank you for providing us with the opportunity to look into you...
- 2 reviews
I’ve had this insurance since my dog was 1 (now 9) I have never had a need for too many claims until now, but with my dog having a few issues in his old age, Guardian has been fantastic in assessing and paying my claims. Most claims take about a week to pay out, and I have not had to dispute anything. The policy is $50 a fortnight which I feel is a small price to pay for my pup to live a happy life and hopefully stay with us for a long time to come!
- Value for Money
- Transparency
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Hi Lola,
It is a pleasure to hear that we have been able to assist in providing support for your pet when needed and that we could finalise your claims efficiently. Thank you for taking the time to sh...
Find out how Guardian Pet Insurance compares to other Pet Insurance
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Great service to set up my policy for my new puppy. I’ve been with Guardian for 3 years and highly recommended them. Easy to claim. Great customer service. Friendly knowledgeable staff.
- Value for Money
- Transparency
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Hi Rebecca,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your new policy for your puppy and of the great service ...
- 2 reviews
Super easy to make a claim and they get to you back very fast! Money was paid into my account fast and it was easy to understand the breakdown email they supplied for my claim
- Value for Money
- Transparency
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Hi Ellie,
It's fantastic to hear that lodging your claim was met with ease and processed quickly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa
It was easy to set up I am a first time customer and the consultant was very helpful by explaining what I did not understand quite well. So far I am happy
- Value for Money
- Transparency
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Hi Maria,
Welcome to Guardian Insurance! I'm delighted to hear that your policy was set up with ease and of the service that you received from our helpful team member, who has left you feeling fully ...
Find out how Guardian Pet Insurance compares to other Pet Insurance
Know better, choose better.
- 2 reviews
Excellent service and ease of setting up the policy,good value for money. Clarity in all details and excellent communication of the policy details and the charges involved. Great experience for this sale.
- Value for Money
- Transparency
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Hi Sheldo,
It's fantastic to hear of the value that you have found in your policy and of the excellent service that you received when speaking with our team members who have left you feeling fully in...
- 3 reviews
The pet insurance is perfect. My claim for my dog were resolved very quickly with no problems. I would highly recommend Guardian to every I know. Thank you for the excellent service.
- Value for Money
- Transparency
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Hi Jax,
I'm delighted to hear of the wonderful service that you received and that your claim for your dog was resolved quickly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa
I have been paying premiums for my dog since he was a puppy (over 6 years means over $5,000, with minor claims amounting to maybe $800)... now he is starting to get older, the premiums are increasing, and so are the exclusions! I am not happy that my dog's quality of life will either suffer, or my expenses will increase more than two-fold. Unfortunately, if I switch to another insurance company now, I am likely to be hit with higher premiums and less cover due to conditions that have now been diagnosed... GRRRRR!
- Value for Money
- Transparency
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Hi Alison,
I'm sorry to hear of your frustrations with your experience. Just like humans, the older our pets get, the more likely they are to have health hiccups. Cats and dogs age faster than we do, ...
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Details
 Guardian Pet Insurance Bronze Accident & Illness CoverNo reviews yet | |||
|---|---|---|---|
| Category | Pet Insurance | Pet Insurance | Pet Insurance |
| Underwriter | Hollard | Hollard | Hollard |
| Annual Benefit Limit | $12,000 | $12,000 | $12,000 |
| Amount of Vet Bill Covered | Up to 80% | Up to 75% | Up to 60% |
| Minimum Pet Age | 8 weeks | 8 weeks | 8 weeks |
| Accidental Injury Cover | Included | Included | Included |
| Illness Cover | Included | Included | Included |
| Routine Care Cover | Included | Not Included | Not Included |
| Tick Paralysis | $1,200 | $1,000 | Included |
| Emergency Boarding Fees | $1,000 | $1,000 | $500 |
| Lifetime Cover | Included | Included | Included |
| Cooling Off Period | 30 Days | 30 Days | 30 Days |
| Consultation Fees | $300 | $300 | $300 |
| Cruciate Ligament Conditions | $2,600 | $2,600 | Included |
| Waiting Period for Illness | 30 Days | 30 Days | 30 Days |
| Condition Limit | $2,000 per condition (Bronze Accident & Illness Cover only) |
Extra Information
Contact info for Guardian Pet Insurance
Pet allergies
Easy claim process, fast reimbursement
Quick response - great service.
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Hi Trish,
Read mores, we look forward to assisting you and your dog for many more years to come. Kind regards, ScottWe are pleased to hear of the value you have found in your policy and that you are satisfied with your claims experience. Thank you for taking the time in sharing your lovely feedback with u...