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Guardian Pet Insurance
Listing monitored by Guardian Insurance

Reviews

  • Value for Money
    4.0 (12)
  • Transparency
    4.1 (12)
  • Customer Service
    4.1 (12)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (5)
    • 2-4 weeks (1)
    • 1-2 months (2)
  • Claim ApprovedYes (8) · No (2)
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leebar
leebarSydney Surrounds, NSW
  • 2 reviews

Through and fair

published

Our pet insurance policies are important to us. The claim process often take a a long time but the returns are fair and reflect the policy clearly. I would love the company to move to EFT returns rather than cheques, but aside from this we are happy customers.

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance
Chrissie
ChrissiePerth, WA

Impressed

published

I changed my dogs pet insurance last year as I had terrible service from previous insurer. My dog was hospitalised and i made my first claim with Guardian which was quite a substantial claim. it was processed and reimbursed within a week. Super impressed and would highly recommend.

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance

Other Pet Insurance

 
 

0.0
(1,234)
Bec C.
Bec C.Sydney, NSW
  • 2 reviews

Love Guardian so quick, great service and easy to use

published

Amazing product. We have had guardian pet insurance for our 3 year old cavoodle since day 1. Amazing service, quick returns and friendly staff. Love it ! Highly recommend to anyone.

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance
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Bill S
Bill SGreater Melbourne (Inner), VIC
  • 2 reviews

Not what I expected

published

Lodged two claims, second was settled quickly, the first claim needed further information, but I was not notified. Sent information requested, and agin more info required but was not notified. Claim was settled after 6 weeks, and still waiting on breakdown on payment received, which I was told would be sent. More communication is needed.

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance
Guardian Insurance
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Lola
LolaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Fantastic!

published

I’ve had this insurance since my dog was 1 (now 9) I have never had a need for too many claims until now, but with my dog having a few issues in his old age, Guardian has been fantastic in assessing and paying my claims. Most claims take about a week to pay out, and I have not had to dispute anything. The policy is $50 a fortnight which I feel is a small price to pay for my pup to live a happy life and hopefully stay with us for a long time to come!

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance

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Next

Exactly what I was looking for

published

Great service to set up my policy for my new puppy. I’ve been with Guardian for 3 years and highly recommended them. Easy to claim. Great customer service. Friendly knowledgeable staff.

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance
Ellie C.
Ellie C.
  • 2 reviews

Super easy to deal with

published

Super easy to make a claim and they get to you back very fast! Money was paid into my account fast and it was easy to understand the breakdown email they supplied for my claim

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance

Hi Ellie,
It's fantastic to hear that lodging your claim was met with ease and processed quickly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa

Maria
MariaSydney, NSW

This I am happy with sound cool

published

It was easy to set up I am a first time customer and the consultant was very helpful by explaining what I did not understand quite well. So far I am happy

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance

Other Pet Insurance

 
 

0.0
(1,234)
Sheldo
Sheldo
  • 2 reviews

Confidence

published

Excellent service and ease of setting up the policy,good value for money. Clarity in all details and excellent communication of the policy details and the charges involved. Great experience for this sale.

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance
Pet Insurance

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Jax
Jax
  • 2 reviews

Truely wonderful service.

published

The pet insurance is perfect. My claim for my dog were resolved very quickly with no problems. I would highly recommend Guardian to every I know. Thank you for the excellent service.

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance

Hi Jax,
I'm delighted to hear of the wonderful service that you received and that your claim for your dog was resolved quickly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa

EXCLUSIONS ARE VERY ANNOYING!

published

I have been paying premiums for my dog since he was a puppy (over 6 years means over $5,000, with minor claims amounting to maybe $800)... now he is starting to get older, the premiums are increasing, and so are the exclusions! I am not happy that my dog's quality of life will either suffer, or my expenses will increase more than two-fold. Unfortunately, if I switch to another insurance company now, I am likely to be hit with higher premiums and less cover due to conditions that have now been diagnosed... GRRRRR!

Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance
Tina
TinaSouth West, WA

Non pre existing Claim being refused

published
Value for Money
Transparency
Guardian Insurance
Customer RelationsGuardian Insurance
Tina
Tina

I expect a phone call for Guardians lack of duty of care! Poor poor service & absolute crap company

Guardian Insurance
Customer RelationsGuardian Insurance

Hi Tina,
Thank you for providing your details. As mentioned I have escalated this to the relevant team that will review and reach out to you to discuss further.
Kind regards,
Alisa

Unreasonable requests for information

published

I was with guardian for 6 months. During that time I made 1 claim which wasn't paid even though I followed the consultants request to the letter. A month after the submission of the claim I received a written request for further documents including the vets consultation notes,-all of them. And details of every single visit and test. All for the sake of 50 back when I pay 60 a month. RIDICULOUS

Insurance claim madeYes
Guardian Insurance
Benedict G.Guardian Insurance

Hi Pauline, we're sorry that there has been a delay. Please send us a private message with your policy and contact details and we will forward them to a Claims Manager who will be in touch with you shortly.

Insurance increased by 18.6% because my dog turned 4

published

My policy was increased by 18.6% from the previous year. When I called to question it they advised me it was due to my dog turning 4 (How ridiculous). They then went on to tell me that if I move to a different insurance company they will seek payment for the whole year (one month into new policy) as I had made a claim for a general check up already. This is the first review I have ever done on anything but felt compelled due to the laughable feedback I was given. I understand increases on an annual basis occur, but 18.6%.......give me a spell.

Insurance claim madeYes
Guardian Insurance
Greenstone F.Guardian Insurance

Other Pet Insurance

 
 

0.0
(1,234)

Excellent job

published

A really nice service from you guys. The customer service was really helpful. Casper had a skin problem. I took him to the vet and the bill was around 200. On Friday I just got 80 % transfered to my account. I have to admit that I was really scared reading the reviews. But anyway i was very satisfied with your service and the process didnt take long at all.

Insurance claim madeYes
Pet Insurance

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Guardian Pet Insurance

Details

Compare all 3 Guardian Pet Insurance
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit$12,000$12,000$12,000
Amount of Vet Bill Covered Up to 80%Up to 75%Up to 60%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury Cover IncludedIncludedIncluded
Illness CoverIncludedIncludedIncluded
Routine Care CoverIncludedNot IncludedNot Included
Tick Paralysis$1,200$1,000Included
Emergency Boarding Fees$1,000$1,000$500
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period30 Days30 Days30 Days
Consultation Fees$300$300$300
Cruciate Ligament Conditions$2,600$2,600Included
Waiting Period for Illness 30 Days30 Days30 Days
Condition Limit$2,000 per condition (Bronze Accident & Illness Cover only)
Compare all 3 Guardian Pet Insurance
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