Guest Reservations

DO NOT USE GUEST RESERVATIONS I specifically asked multiple times during the reservation process whether the quoted price was in Australian dollars. Each time I was assured that yes, it was AUD and there would be no additional charges. I then received my credit card charge and reservation confirmation — the amount was actually in US dollars. … Read more

This is not a minor misunderstanding. I explicitly clarified the currency before agreeing to the booking precisely because I wanted to know the total amount I would be charged.

Being repeatedly told the price was in Australian dollars, only to discover after payment that it was charged in US dollars, is completely unacceptable and extremely misleading.

I would not have proceeded with the booking on those terms. Based on my experience, I cannot recommend Guest Reservations.

I had an extremely negative experience while trying to make a booking for a hotel through the Guest Reservation. I was hung up on when they couldn’t answer a question, put on hold 5 times, and told they could not modify a booking because of “policy limitations”, I asked what that meant and they couldn’t give an explanation, it all round feels… Read more

EXTREMELY scammy. After booking there was a 100$ charge added, and one night for the hotel through the Guest Reservation was double the cost that I found for the same hotel on other sites. I cancelled the booking and made a new one through booking.com

This sight is so misleading. We booked for 5 nights at $415 per night. They then debited our credit card over $3100 !! You do the maths. Avoid this booking scam !! Show details

this site is a scam. In my case a computer hiccup caused their system to double book me. They actually make the booking via Booking.com and charge… Read more

approx. 50% service fee. There was no after sales service or the ability to cancel the double booking. STAY away from this site !

The advertised price is not what is charged. I received a $45 service charge on top of the room rate and then a $5 overseas transaction fee!!!!!!!!!!!!!!!!!. so an extra $55 for a $117 room. Motel said it did not deal with this company, but somehow they pick them up as a third party. Do not even think about booking through this company Show details

DO NOT USE THIS COMPANY!!!!! This company is ripping people off by misleading you into thinking you are booking directly with the hotel. I wanted to pay the hotel directly. Not only did they charge $200 more for 2 nights that the hotel normally charges but the payment was through USA. They should not be allowed to advertise as a hotels name. I… Read more

went to cancel the booking but it said I would not get any refund if I cancelled!!! I contacted the hotel and they had received my booking and said they had other guests who had been get tricked by the same company. This has caused me a lot of anxiety to think I had been scammed and money stolen from me.

Absolutely disgusted by this company. Our mum died unexpectedly the day before our 1-night stay. I still called them mere hours after she had passed to let them know the situation and to give as much notice as I could. I also contacted the hotel directly. The hotel were fine with a refund. Expedia were happy with a refund. But… Read more

Guestreservations.com and their 2nd “middle-man” have decided not to honour a refund and have not even given us a chance to provide a death certificate to prove we are not lying. The company demonstrates no ability to show compassion in extreme cases it seems. Such a vile company. We need the money to help pay for a funeral so this has just added to the stress of the situation and they simply won’t help. Avoid.

If it would let me no stars.This site is dishonest in all facets. Booked on line was $20 a night more than direct with hotel but thought its' ok for them.Put in all my details price was $189/night 2x took 1hr to confirm my booking and jumped to More than $800 for 2 nights had a cancellation $300 When i arrived next day hotel told me they supplied wroung contact no. for me. This busines is shonky to the hills. Stay away from them.

This service is highly predatorial. They charged us ~$700 in service fees, bringing our total to over $3300, while the hotel itself, with more options (free cancellation and kids eat free), offers the same room for the same number of nights for $2800, including breakfast. There is nothing included in $3300, and cancellation is ~$560. We did not… Read more

realise we were booking via a 3rd party; we wanted the hotel, and everything looked like the hotel. They are impossible to reach. They are non-responsive. They are US-based. Dealing with them feels exactly like they are a scam and abuse Australians. Be careful.

Please be careful when booking through this company. We did not realise we were booking through a third-party provider until problems arose. Payment was taken immediately on 18 Feb 2026, unlike most direct hotel bookings. When we arrived on 6 May 2026, we discovered the hotel was undergoing major renovations. The entire pool area was closed off… Read more

and construction noise was quite loud, leaving only the beach available for relaxation. The hotel staff agreed to cancel our booking and recommended we receive a refund.

Unfortunately, contacting Guest Reservations was difficult, as our emails kept bouncing back. Although they eventually refunded us, the process felt unnecessarily difficult and we were repeatedly warned not to dispute the charge with our credit card company. Thankfully, the refund has now been returned to our account.

They are impostors of the real websites. I was led to believe that I was booking directly through the accommodation only to find out on check in that I had booked through Guest Services portraying to Manly Marina Cove in Queensland and I was charged and extra service fee. DO NOT BOOK THROUGH GUEST RESERVATIONS, ENSURE YOU ARE BOOKING DIRECTLY THROUGH THE REAL ACCOMMODATION ONLY. Show details

Misleading Booking Process and Pricing Guest Reservations is clearly misleading its customers. The payment process and booking terms are not presented clearly, and the company imitates the hotel’s official website so convincingly that I genuinely believed I was booking directly with the hotel itself. The price increased from €400 to €1125 without… Read more

any clear warning before the payment was processed, leaving me no real opportunity to react. I will report this matter to both the police and my credit card company. I may not personally benefit from it anymore, but hopefully others can avoid being misled in the same way. Be careful before making any booking through this booking agency!!!

If I could give 0/5 I would. I initially thought they were much cheaper, but I did not realise that the GST (tax) was not included in the price (in Australia the default is for the GST to be included in the advertised price). The price on Guest Reservation ended up being way more expensive than on other sites. And then the promise of 'fully… Read more

refundable' was a lie. You can cancel, but your cancellation occurs with you relinquishing your entire payment (which begs the question, why would you cancel???) And then they have the gall to send you an email saying "Congrats on a Great Deal!"

I wish I hadn't been in such a rush and had taken a bit more time to search for reviews of 'Guest Reservation'. Learn from my mistake and DO NOT USE THIS SITE!

Scam!!!! Do not book with them! They show you a price and then they add big amount of "Tax recovery charges" and "Service fee" which cost me almost as two nights at the hotel I wanted to book, I also couldn't reach them to ask for a refund! DONT BOOK FROM THEM! Show details

Scam site which unless you look carefully, leads you to believe you are booking with the hotel directly. I ended up paying $208.21 for an advertised $140.00 per night room. Why do accommodation providers associate themselves rip-off online booking sites??

The sad thing about this scam site, is you wont know you are using their website & getting scammed until you get your final payment advice.... so it will be very hard to avoid getting scammed. I thought I was on the hotels web site as they use the hotels photo's to make it look like you are. The booking total should have been $190, by the time I… Read more

paid it had gone to $290 without any mention of any extra costs or taxes..... we dont pay these taxes in Australia. Obviously i rang them and complained within 5 minutes & got nowhere, they just cite their refund & cancellation policies, you can cancel but it is %100 non refundable, rang the hotel, they couldn't or wouldn't help, but they did inform me that the reservation had come from booking.com & if you've ever tried lodging a complaint with them, you wont bother a second time. At the end of the day if you get raped by this mob you can either suck it up or forgo your entire amount that they screwed you for. Best advice I can give...... double check, triple check your address bar... if it says anything remotely GUEST RESERVATIONS, cancel & start again.

I booked an adelaide hotel thinking it was booked on the hotels direct website. Guest reservations had used the hotels direct website photos to make me think I was booking direct but they then charged a high booking fee and the booking was also unable to be cancelled without incurring 100% cancellation fee. Guest reservations are a scam website providing no advantage to the customer but charging a high booking g fee. They should be avoided.

I thought I was booking with the site of the hotel I use. Somehow Guest Reservations intervened between me and that site, misrepresenting themselves, effectively, as the hotel’s own site. After booking I found a monumental service charge had been added by Guest Reservations with no prior notice of this. The amount they charged for the stay was… Read more

$729 (AUD).

Later, as I was planning on trying to get a refund out of Guest Reservations and voiding that booking, I went back to the proper hotel site, and booked the same hotel, same dates for about $400 (AUD).

That should tell you what you need to know about Guest Reservations.

Try to have nothing to do with them.

In my experience, they are not a legitimate travel booking site. They are a disgrace.

Booked a room for two adults and when my confirmation email came through the booking was for a female-only room for two in a different section of the hotel than I was staying. When I attempted to change or cancel the booking, their number was disconnected. No email response and now my bank is saying they’re unable to assist me because I agreed to… Read more

guest reservations no refund policy! If you use this company for bookings you can kiss your money goodbye

Definitely a fraudulent site. When I tried to complain about outrageous hidden fees I was given phone numbers that are not connected. When I sent them a message they replied that they did not recognise my booking reference number which they actually provided. After a long wait to speak to someone at some distant help line we got the distinct… Read more

impression we were talking to a scammer. As mentioned above the phone numbers he said we should call were not connected.

This website is a complete scam and they will share your information with other agencies. They impersonate the hotel that you are looking for by getting their site sponsored so it sits at the top of the list. I was given a different room than the one that I booked and I couldn't change it when i got to the hotel. They have not given me the refund that i am due. They pretend they will but they don't. Yes there are fees too that you don't expect. Show details

This company is a scam - I was charged $123 for their service fee which made my booking over $150 different to my brother who booked the same room, same hotel, same number of nights. They are deceitful and do not show their charges until after the money has been deducted. Show details

MISLEADING - they have over 25% service fee for impersonating a website. 3 nights accom and the service fee they charged was over $500, DO NOT book through this website Show details

This company is a scam and should be investigated. They add 'rates and taxes' to each booking equivalent to around 30% more than the advertised price of a room. The 1800 phone number is not answered, emails are not answered. This company poses online as the hotel property, they use the hotelname.guestreservations.com.au. Please be very careful when booking accommodation online to be sure you are not overcharged by tis company.