Guest Reservations

They are impostors of the real websites. I was led to believe that I was booking directly through the accommodation only to find out on check in that I had booked through Guest Services portraying to Manly Marina Cove in Queensland and I was charged and extra service fee. DO NOT BOOK THROUGH GUEST RESERVATIONS, ENSURE YOU ARE BOOKING DIRECTLY THROUGH THE REAL ACCOMMODATION ONLY. Show details

Misleading Booking Process and Pricing Guest Reservations is clearly misleading its customers. The payment process and booking terms are not presented clearly, and the company imitates the hotel’s official website so convincingly that I genuinely believed I was booking directly with the hotel itself. The price increased from €400 to €1125 without… Read more

any clear warning before the payment was processed, leaving me no real opportunity to react. I will report this matter to both the police and my credit card company. I may not personally benefit from it anymore, but hopefully others can avoid being misled in the same way. Be careful before making any booking through this booking agency!!!

If I could give 0/5 I would. I initially thought they were much cheaper, but I did not realise that the GST (tax) was not included in the price (in Australia the default is for the GST to be included in the advertised price). The price on Guest Reservation ended up being way more expensive than on other sites. And then the promise of 'fully… Read more

refundable' was a lie. You can cancel, but your cancellation occurs with you relinquishing your entire payment (which begs the question, why would you cancel???) And then they have the gall to send you an email saying "Congrats on a Great Deal!"

I wish I hadn't been in such a rush and had taken a bit more time to search for reviews of 'Guest Reservation'. Learn from my mistake and DO NOT USE THIS SITE!

The advertised price is not what is charged. I received a $45 service charge on top of the room rate and then a $5 overseas transaction fee!!!!!!!!!!!!!!!!!. so an extra $55 for a $117 room. Motel said it did not deal with this company, but somehow they pick them up as a third party. Do not even think about booking through this company Show details

This company is unethical. I had a flight cancelation canceled two weeks in advance they refused to provide a refund even though the hotel did not charge a penalty. I lost $400.00

!!! BUYER BEWARE !!! This is a scam company. They manipulate your personal details and order to create a fake order for more rooms and guests, then surcharge the value of the order in taxes and fees. You will end up being charged double or even… Read more

triple for extra rooms, guests and hidden fees. Getting your money back can become quite complex, and holiday gets ruined. Avoid at all costs!

Scam!!!! Do not book with them! They show you a price and then they add big amount of "Tax recovery charges" and "Service fee" which cost me almost as two nights at the hotel I wanted to book, I also couldn't reach them to ask for a refund! DONT BOOK FROM THEM! Show details

Scam site which unless you look carefully, leads you to believe you are booking with the hotel directly. I ended up paying $208.21 for an advertised $140.00 per night room. Why do accommodation providers associate themselves rip-off online booking sites??

The sad thing about this scam site, is you wont know you are using their website & getting scammed until you get your final payment advice.... so it will be very hard to avoid getting scammed. I thought I was on the hotels web site as they use the hotels photo's to make it look like you are. The booking total should have been $190, by the time I… Read more

paid it had gone to $290 without any mention of any extra costs or taxes..... we dont pay these taxes in Australia. Obviously i rang them and complained within 5 minutes & got nowhere, they just cite their refund & cancellation policies, you can cancel but it is %100 non refundable, rang the hotel, they couldn't or wouldn't help, but they did inform me that the reservation had come from booking.com & if you've ever tried lodging a complaint with them, you wont bother a second time. At the end of the day if you get raped by this mob you can either suck it up or forgo your entire amount that they screwed you for. Best advice I can give...... double check, triple check your address bar... if it says anything remotely GUEST RESERVATIONS, cancel & start again.

I booked an adelaide hotel thinking it was booked on the hotels direct website. Guest reservations had used the hotels direct website photos to make me think I was booking direct but they then charged a high booking fee and the booking was also unable to be cancelled without incurring 100% cancellation fee. Guest reservations are a scam website providing no advantage to the customer but charging a high booking g fee. They should be avoided. Show details

I thought I was booking with the site of the hotel I use. Somehow Guest Reservations intervened between me and that site, misrepresenting themselves, effectively, as the hotel’s own site. After booking I found a monumental service charge had been added by Guest Reservations with no prior notice of this. The amount they charged for the stay was… Read more

$729 (AUD).

Later, as I was planning on trying to get a refund out of Guest Reservations and voiding that booking, I went back to the proper hotel site, and booked the same hotel, same dates for about $400 (AUD).

That should tell you what you need to know about Guest Reservations.

Try to have nothing to do with them.

In my experience, they are not a legitimate travel booking site. They are a disgrace.

Booked a room for two adults and when my confirmation email came through the booking was for a female-only room for two in a different section of the hotel than I was staying. When I attempted to change or cancel the booking, their number was disconnected. No email response and now my bank is saying they’re unable to assist me because I agreed to… Read more

guest reservations no refund policy! If you use this company for bookings you can kiss your money goodbye

Definitely a fraudulent site. When I tried to complain about outrageous hidden fees I was given phone numbers that are not connected. When I sent them a message they replied that they did not recognise my booking reference number which they actually provided. After a long wait to speak to someone at some distant help line we got the distinct… Read more

impression we were talking to a scammer. As mentioned above the phone numbers he said we should call were not connected.

This website is a complete scam and they will share your information with other agencies. They impersonate the hotel that you are looking for by getting their site sponsored so it sits at the top of the list. I was given a different room than the one that I booked and I couldn't change it when i got to the hotel. They have not given me the refund that i am due. They pretend they will but they don't. Yes there are fees too that you don't expect. Show details

This company is a scam - I was charged $123 for their service fee which made my booking over $150 different to my brother who booked the same room, same hotel, same number of nights. They are deceitful and do not show their charges until after the money has been deducted. Show details

MISLEADING - they have over 25% service fee for impersonating a website. 3 nights accom and the service fee they charged was over $500, DO NOT book through this website Show details

This company is a scam and should be investigated. They add 'rates and taxes' to each booking equivalent to around 30% more than the advertised price of a room. The 1800 phone number is not answered, emails are not answered. This company poses online as the hotel property, they use the hotelname.guestreservations.com.au. Please be very careful when booking accommodation online to be sure you are not overcharged by tis company.

They got me. Do not use them! The website is designed to mimic the hotel website and they hide their very high service charges. I tried to get a refund but was advised the only option was to cancel the booking with no refund! Show details

This company is sponsored and supported by Booking Holdings (Booking.Com) where all reservations placed through GuestReservations are managed and sent to hoteliers. Call Booking.Com customer support, they have your payment and they are sponsoring fraudulent deals. Show details

These people use deceptive advertising. They add 30-40% of the advertised price in bogus fees. They do not accept cancellations, even if made minutes after a reservation. Their website is designed to appear that you are booking directly with the provider. When I complained, they told me that “it is all in the fine print”. Avoid them like the plague! Show details

If there would be negative stars then I would have given them that. So. we made the booking just 10 minutes back via them for our guests from Sydney to stay there. They are bloody thief. They have created a similar fake website for the hotel which we booked for our guests. When we called the hotel to check / confirm the booking the hotel said… Read more

we have paid almost aud $400 more by making booking by guest reservation website. When we called guest reservation after 10 mins to cancel the booking for return they did not show any interest infact they were very rude n adamant. When you book from overseas it’s really hard to find legitimate website and this guest reservation website people are cheater never get trapped . Feeling very upset, betrayed and frustrated . It’s hard earned money for everyone but these scums make it worsen the situation. No empathy just they are there to fill their pockets . Basically they imitated the hotel website and charge 20 to 30 percent extra than what actual hotel charges when You call the hotel n book . Thanks

Misleading!!! They advertise a low rate in bold up the top but at the bottom in small writing they advertise the cost including “fees and taxes” in my case room rate was $170 and they charged $260. $90 in fees and taxes. Completely misleading

Don’t use! I googled the Australian holiday park I wanted to stay in, their website came up looking like the official booking site, I called the number and not once was told it was third party. They also gave me a price on the phone and never mention. It was in USD! Once I got the invoice I called back immediately. Once the conversion happened I… Read more

paid nearly $400AUD a night for a room that I later found was only $270AUD through the actual hotel site! I called back immediately and was told that their refund policy was zero refunds and no exception. This is a scam and should be avoided if booking within Australia. I have lodged a complaint with Fair Trading and contact the Holiday Park to ask them to severe ties to this third party. It’s disgusting the way they charge and don’t disclose the USD price tag.

Pricing is very misleading and as they use the accommodation's name in the domain name it is very confusing particularly if you are in a hurry. The pricing shown in large numbers is similar to the real cost but the 'taxes and booking fee's added up to over 25% of the cost so beware. Do not use this site. No follow up customer service and everything is non-refundable. Show details