They dont pay out on claims
The first claim I made for a eye ball laceration they knocked back saying in was an illness not accidental. I even had to get my vet to write a letter saying that it was an accident not injury. The PDS even said it was covered under Accidental Injury on page 29 and even then they knocked back a vet follow up visit. I have spent so much time and energy calling and emailing them, without full claim entitlements.
They outsource their claims department to overseas who do not understand and lack customer service skills.
I would go elsewhere.
When you want to do everything for your dog
A little pricey but offers accident and injury for dogs above the age of 9 years and seems to cover more than most. Have only just taken the insurance and it was easy to set up. No claim.
The lady I spoke to was great and very friendly and answered all of my questions and provided me the best information. I like how covered my boy is now.
Happy with the set up .A new customer ,was easy to setup have not made a claim yet will wait and see how long it takes to resolve a claim
Easy to set up online. Good value. Canstar rating internet reviews were helpful in my decision making. A follow up phone call answered my question. Hopefully I don’t need to use it.
Amazing Customer Service!
Thank you to the extremely helpful staff member I spoke to on the phone to set up my new policy, 10/10! Would definitely recommend Guide Dogs Pet Insurance to my family and friends.
Good Cover, Easy Claim Service
First claim and came through within a week. No fuss, no problems, just paid straight into the account. The online process was easy to follow and whilst I am hoping I don't need it too often, its really good to know its there. Thanks.
Easy application process
Just signed up, easy application process, good value for money. Have not lodged a claim yet. Just started with the guide dogs insurance. First time in applying for pet insurance.
An absolute must when you have a dog
The emergency pet hospital put the claim through directly to Guide dogs. My claim was paid within 7 days, no questions asked, money straight into my bank account. Thank you so much.
Top notch cover
The question regarding their service comes when you need to make a claim when my dog had a minor injury. They were prompt and eager to help and the process was so easy. The vet signed the forms and once approved, the vet got their money and the surgery was done with success.
Very, very happy my dogs are insured with Guide Dogs Pet Insurance!
My two dogs have been insured with Guide Dogs Pet Insurance (GDPI) since December 2018 and so far I have been VERY impressed! I have made somewhere between 5-10 claims between both dogs - all of them were processed quickly and the money was usually reimbursed to my account within a week or two. They always SMS me when the claim processing begins and that can take a few days. There was one exception - my older dog injured his wrist and they requested (by post) that I provide as much vet history as possible for this dog just to confirm this was n...ot a pre-existing condition. Fair enough! Once I sent all that through, the claim was processed and the money deposited into my account. I have not had to battle any claims to date, and GDPI is very clear from the start what sort of things will not be covered. So far they have honoured my dogs' policies to the letter! I chose GDPI because they are the only company that will cover dogs older than 9 years for both accidents AND illness, but I also have my younger dog insured with them and have no plans on switching him to something cheaper. The ease of submitting claims, the correspondence, the friendly customer service, and the quickness in reimbursements with Guide Dogs Pet Insurance are worth every cent. My impression so far from various vets is GDPI is not super well known (at least maybe in WA) - I think that is such a shame so I make sure to tell them how awesome they've been to me. I highly recommend Guide Dogs Pet Insurance - based on the 10 months I've been with them. I'll leave an updated review in another year :)
Cover and ease of getting
Got the required cover for our new dog affordable on a pension. Have never had insurance for other pets due to the expense.
Obtaining insurance was easy and straightforward.
Website was easy to use.
Excellent customer service ensuring all my needs were met for all of my pets and ease of communication made signing up a pain free experience. Would definitely recommend without hesitation
Great value for the benefit amounts.
Out of all the insurance, guide dogs Australia insurance is great value for money. Has higher rebates and lower premiums than other insurer's.
Also cruciate ligament amount is higher than other insurance companies.
The reviewer stated that an incentive was offered for this review
Juste signed up
Just signed up. Customer service was great and price is better than what I found put there. I hope they'll deliver as their insurance promises and have a quick and easy claims process. We shall see... ...
Only just signed up
Only just signed up. Best pet insurance quote I found when researching hence why I chose it. New customer so time will tell how good they are Still waiting for my welcome pack and policy documents though
Great value for what you get and it’s our first time insurance for our puppy and we are very glad to have joined and it’s a bonus to get first month free
Disgusting service, six weeks later and still no claim processed despite promises
i put in my first claim as directed. waited two weeks and then called. Oh we are missing information. we need ALL the dogs information from ALL the vets its been to. me: why wasnt i asked for it instead of waiting and having to call u back. them: i dont know. sent the info, wait again, nothing. call again. same response, so this time they call the vet while im on the phone despite having it twice already. ok promised it will be done. yep you guessed it nothing. i call, same answer. i ask to be put through to cancel it. then get put through to a...n aussie. the information was still missed. he calls and gets it and promises the refund. mhmmmm nothing. i was told that because my claim is in, if i cancel i have ot pay out the year. so im stuck with a company that i would NEVER choose again. appalling lack of customer service.
Peace of mind
I was told to review Guide Dogs Insurance before making a decision on pet insurance. I am pleased I did. Your staff member was excellent and very informative. Good value for money and peace of mind.
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Questions & Answers
I am just wondering if Guide dogs pet insurance cover for Common Breed/ health issues like:
Anaemia, Spinal Disease,Cranial cruciate ligament (CCL), Cranial cruciate ligament (CCL), Ingestion of foreign body and After hour consultation.
Customer RelationsGuide Dogs Pet Insurance
Thank you for reaching out to us with your query. Our website contains a breakdown as to what is covered within our plans and what is excluded; https://www.guidedogsinsurance.org.au/dog-insurance. Included within this breakdown, we do cover after-hours emergency visits and cruciate ligament conditions after a 6 month waiting period, which may be waived on application. If you would like to discuss further, I can arrange for one of our team members to reach out to assist. I have sent you a private message to obtain contact details.
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$20,000||$15,000||$15,000|
|Amount of Vet Bill Covered||Up to 85%||Up to 80%||Up to 75%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra|
|Emergency Boarding Fees||Covered when you, the sole carer, are hospitalised for more than four day||Covered when you, the sole carer, are hospitalised for more than four day||Covered when you, the sole carer, are hospitalised for more than four day|
|Cooling Off Period||30 Days||30 Days||30 Days|
|Cruciate Ligament Conditions||$3,200 (6 month waiting period)||$3,200 (6 month waiting period)||$3,200 (6 month waiting period)|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
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