Friendly service and very easily understood the representative
Easy to set up,I think it’s good value but I have only just got it so haven’t tried to make a claim yet. I like the fact I can use any vet.
Portal never works but excellent cover
I have had this policy since my puppy was 8 weeks old. I have lodged a few claims and am very happy with how supportive and efficient you have been. Wish I would never have to use pet insurance but turns out we needed it. The portal is very slow and doesn't work very well. And I wish you wouldn't post anything to me - email is fine. However the cover itself can't be faulted. Thank you for supporting me, my family and my little dog during an unexpected tough time.
Exceptional care! Highly recommend!
The policy is good value given the return on bills. We have been with the company in the past with a previous pet and you were highly accommodating and caring during our time.
It is very important
I only got it last night, but it was very easy to set up.
I like the fact that it is helping guide dogs as my dog is a therapy dog and i know how important they are
Good follow up. Explanation of the service included in the offer was very helpful as well. Hopefully the claim will be as seamless in the future when I need to use it!
Good pet insurance but how do you register on the portal, it’s well hidden, can find login but not for new customers,
Easy to set up but cannot register, please advise how, I am reasonably computer literate but where is the To Register bit? No claims made yet, would be tricky as I cannot register.
- Premium Care
- Verified customer
The most competitive and comprehensive policy available on the market
Upon comparison to other policies within the marketplace, this is by far the most competitive and comprehensive cover available, and with proceeds going to the Guide Dogs it’s for a genuine worthwhile cause. I’m 100% happy with this cover for my pooch.... only the best will do!
Terrible. Misleading information
They have given a competitive quote than the RSPCA and I choose to have a comprehensive care policy for our Rottweiler puppy. After two weeks time I logged in the portal and noticed it shows my puppy is a german shepherd. I rang customer service to clarify that and they have changed it. However they said they have to increase the premium because if the puppy is a Rottweiler the premium is higher than the german shepherd. The premium was higher than the quote I received from RSPCA. As I have already canceled the RSPCA I had no choice but to stay...with Guide dogs anyway. However I request a internal investigation of call recordings because I wanted to make sure that I have clearly mentioned the breed of the puppy. after few days they came back to me and said yes you have mentioned the breed correctly. Somehow our system has set him as a german shepherd. What I believe the consultant wanted to beat the RSPCA quote and gave me a quote with a wrong breed and mislead me with the premium. Our puppy was sick in January and when we taken him to the vet, Vet assumed that the puppy has swallowed something because she can feel something in his tummy and suggest to have an ultra sound. As soon as heard it I rang the insurance to see whether it can be claimed back or not. They said yes I can claim it. So with the peace of mind I did the ultra sound and lodged a claim. yesterday I rang them for a follow up the and got to know the claim has been rejected. There was no communication about the rejection. I have told them I will cancel the policy from the next minute as I can't trust them any more because this is the second time they gave me misleading information and instruction. However they said as I have been paid $50 for another claim(Vaccination) I will not able to cancel the policy until it's expires. Then I told them I will call the ombudsman and consumer affairs for this as I have proof to show how they mislead me on both occasions. Then the consultant came up with a suggestion for me to pay back the $50 received from the other claim to cancel the policy. I told them I'm more than happy to pay that $50 back to them and for any reason I don't want to continue this policy as I can't trust them anymore. again I told them I will write a review about this. Finally they said they will not charge me $50 because of the inconvenience I had with them. However, I thought to write this review as help for people to rethink before they sign up with this unrealible company.
Value for money for the every day consumer. Our policy was very easy to set up over the phone with the consultant who was very informative & very friendly. Great product knowledge with easy to understand guidelines
To hard to claim and keep getting logged out of portal
No no portal never works keep logging out claims are to hard give them details of the vet and still don’t get it back rip off for $60 plus a month been with them for 7 months and thinking of changing
Frustrating and about to give up
June 2019 we adopted our dog, needed to have him fixed as part of the adoption contract, continuously need to provide vet history, emailed it twice, had to call again.
Im hoping this is wat im after
Easy to set up
Pricing good compared to others
I looked at many policies and guide dogs seemed best value with good returns
Also offering gap pay is a bonus
Best value out of the many policies we considered!
The policy was bad y easy to set up online. We looked at multiple policies and this one came in at more than $300 cheaper as well as more benefits.
Madison was amazing and took the time to answer my every question. We were on the phone for over an hour and not once did she rush me. She was able to provide me with additional information that i didn't know I would need coverage for and then took the time to tell me what was all covered.
Junk insurance - won't pay for anything!
CHOICE is right - pet insurance is junk insurance. This mob won't pay for anything, and keep jacking up my premiums. I'm furious, about to cancel & get out of it altogether. Will self fund myself, going forward. Don't waste your money folks!
Super helpful and polite staff
Canstar recommended. Pet insurance is something you hope you wont have to use too much and if that is the case i'm glad some of my premiums will support Guide Dogs Australia.
Ease of insurance claim
My vet was able to submit the claim on my behalf (after giving my policy number). This made things extremely easy. The only other feedback I would give is that I received a letter stating that I couldn't claim on some of the vet history prior to the date of my insurance policy. At that time I thought the entire claim had been rejected. It would have been beneficial to write in the same letter that other claims were still being reviewed or had been accepted. as I had not intention of trying to claim for these bills but they were required by your insurance company.
Great Policy - Excellent Benefits
Policy is excellent value for the amount you can claim up to in a year and it was relatively easy to set up. I have only just signed up, so no claims have been lodged. We have been with the company for 1 day now but we are happy so far.
Not sure if it’s worth it
Most things we tried to claim are not covered and every time we tried, we were asked numerous times for full medical history from the vet, even though we had given it to them.
Worth the value
The value of the policy is extremely competitive and the set up was so easy.
The claim was finalised within 10 days.
We Have been with the company for 9 months and we are very happy.
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Questions & Answers
I am just wondering if Guide dogs pet insurance cover for Common Breed/ health issues like:
Anaemia, Spinal Disease,Cranial cruciate ligament (CCL), Cranial cruciate ligament (CCL), Ingestion of foreign body and After hour consultation.
Customer RelationsGuide Dogs Pet Insurance
Thank you for reaching out to us with your query. Our website contains a breakdown as to what is covered within our plans and what is excluded; https://www.guidedogsinsurance.org.au/dog-insurance. Included within this breakdown, we do cover after-hours emergency visits and cruciate ligament conditions after a 6 month waiting period, which may be waived on application. If you would like to discuss further, I can arrange for one of our team members to reach out to assist. I have sent you a private message to obtain contact details.
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