Guide Dogs Pet Insurance

The first claim I made for a eye ball laceration they knocked back saying in was an illness not accidental. I even had to get my vet to write a letter saying that it was an accident not injury. The PDS even said it was covered under Accidental Injury on page 29 and even then they knocked back a vet follow up visit. I have spent so much time and energy calling and emailing them, without full claim entitlements.
They outsource their claims department to overseas who do not understand and lack customer service skills.
I would go elsewhere.

A little pricey but offers accident and injury for dogs above the age of 9 years and seems to cover more than most. Have only just taken the insurance and it was easy to set up. No claim.

The lady I spoke to was great and very friendly and answered all of my questions and provided me the best information. I like how covered my boy is now.

Happy with the set up .A new customer ,was easy to setup have not made a claim yet will wait and see how long it takes to resolve a claim

Easy to set up online. Good value. Canstar rating internet reviews were helpful in my decision making. A follow up phone call answered my question. Hopefully I don’t need to use it.

Lady that sold me the policy was friendly and helpful with all my questions. Now let's see if the policy holds up to it :)
We closed an insurance policy for my 17y old Jack Russell

Thank you to the extremely helpful staff member I spoke to on the phone to set up my new policy, 10/10! Would definitely recommend Guide Dogs Pet Insurance to my family and friends.

First claim and came through within a week. No fuss, no problems, just paid straight into the account. The online process was easy to follow and whilst I am hoping I don't need it too often, its really good to know its there. Thanks.

Just signed up, easy application process, good value for money. Have not lodged a claim yet. Just started with the guide dogs insurance. First time in applying for pet insurance.

The emergency pet hospital put the claim through directly to Guide dogs. My claim was paid within 7 days, no questions asked, money straight into my bank account. Thank you so much.

The question regarding their service comes when you need to make a claim when my dog had a minor injury. They were prompt and eager to help and the process was so easy. The vet signed the forms and once approved, the vet got their money and the surgery was done with success.

Got the required cover for our new dog affordable on a pension. Have never had insurance for other pets due to the expense.
Obtaining insurance was easy and straightforward.
Website was easy to use.

Excellent customer service ensuring all my needs were met for all of my pets and ease of communication made signing up a pain free experience. Would definitely recommend without hesitation

Out of all the insurance, guide dogs Australia insurance is great value for money. Has higher rebates and lower premiums than other insurer's.
Also cruciate ligament amount is higher than other insurance companies.

Just signed up. Customer service was great and price is better than what I found put there. I hope they'll deliver as their insurance promises and have a quick and easy claims process. We shall see... ...

Only just signed up. Best pet insurance quote I found when researching hence why I chose it. New customer so time will tell how good they are Still waiting for my welcome pack and policy documents though

Great value for what you get and it’s our first time insurance for our puppy and we are very glad to have joined and it’s a bonus to get first month free

I was told to review Guide Dogs Insurance before making a decision on pet insurance. I am pleased I did. Your staff member was excellent and very informative. Good value for money and peace of mind.