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Guide Dogs Pet Insurance

Guide Dogs Pet Insurance

3.8 from 46 reviews

Behind the times

Claim time is slow. Should be able to lodge electronically. Should replicate healthcare where a card is swiped at the vets. Why are you using post? Use email for updates. Everything takes longer than it should in 2019!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2019
Claim ApprovedYes
1 comment
Hi John, Thank you for sharing your experience with others. I am sorry to hear about your slow claim experience. However, you can lodge a claim online. For further information on how to do this, go to our website www.guidedogsinsurance.org.au and click on the claim tab. If you need further assistance, please don’t hesitate to reach out to us. Kind regards, Tess

Pet insurance is a must as far as I’m concerned

I’m not sure if it’s great value yet as I only just set it up today. I know that one day I will have to put a claim in, and I will be happy that I have pet insurance cause vets ain’t cheap

Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi seems too long, Welcome to the Guide Dog family and thank you for sharing your experience with others. We appreciate you taking the time to leave your review. Kind regards, Tess

Reviews were all positive

Registering for insurance on-line was extremely easy. I haven’t had to make a claim yet but was advised that Guide Dogs Pet insurance were very good. We used PetPlan previously when we had another dog but they charge $150 excess plus another loading percentage once your dog reaches 7 years of age. I also liked the optional cover that Guide Dogs Insurance offers for vaccinations/consulting fees etc. The fortnightly payment option instead of yearly payment was another bonus

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Denise, Thank you for taking the time to share your review with us, we really appreciate it. I am thrilled to hear of the ease in which you were able to set up your policy and that we could provide you with cover that is suitable to your needs. Welcome to the Guide Dogs family. Kind regards, Tess

The product explained thoroughly

Great value explained very well
Also great to support the Guide Dogs
Very friendly staff and quick response
Definitely recommend to family and friends
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Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Elias Louis, Thanks for such a wonderful review. It is a pleasure to hear that we can provide you suitable cover and peace of mind. We appreciate you leaving such a great recommendation. Kind regards, Tess

Guide Dogs Insurance - A must!

Guide dogs were excellent to deal with, efficient in dealing with claim and professional telephone skills and attitude The veterinary practice was complimentary of guide dogs professional attitude as well.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMay 2019
Claim ApprovedYes
1 comment
Hi Greg, Thank you for your kind words on your experience. I am thrilled to hear of the great service that you have received and that your claims have all been finalised efficiently. We appreciate the kind words from your veterinary practice too. Kind regards, Tess

Fast Claims Process

Recently changed to Guide Dog insurance after having spent 8 years with another insurer and not long after had to put in a large claim, which I was nervous about due to changing to a new policy. They accepted my claim and vet history with one phone call and paid out with no hassles quickly after claim submission. Very happy with the service.

Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Hi Lex, Thank you for taking the time to share your experience with us, we really appreciate it. It is a pleasure to hear that we were able to provide support on your first claim and also ease your nerves. Kind regards, Tess

Excellent Service.

Excellent- Hailey was such a good listener and answered all my questions. She also provided truly professional care and amazing service. A very new customer, who will highly be recommending this service.

Claim MadeNo
1 comment
Hi Trish, Thank you for your kind words on your experience speaking with Hailey. It is wonderful to hear that Hailey was able to provide you with amazing service and all the information needed for you to make an informed decision. Thank you again for your recommendation, we really appreciate it. Kind regards, Tess

Raffa

About 3 weeks and it was OK to set up. It was the most expensive but always loved the Labrador guide dogs. The max cover was the best on the market

Value for Money
Transparency
Customer Service
Number of Pets-1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Maureen, Thank you for taking the time to share your experience with us. We are pleased to hear of the ease in which you were able to set up your policy and would like to welcome you to the Guide Dogs Community. Kind regards, Tess

My dog Tanja needs Pet Insurance!

Very easy to do online. I had nearly finished when I got a phone call. So it is all done now. Now my dog has health insurance as I have.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Erika, Thank you for taking the time to share your experience with us, we really appreciate it. It is always wonderful to hear that we can provide you with peace of mind, knowing that Tanja is covered. Kind regards, Tess

Peace of mind

On claiming for the fist time it was very challenging as I had to prove my dogs previous health records as I had perched her from another family when she was over one year old I I had no vet history for her and I supplied prof of perches and then was asked for a better receipt I didn’t have one, I feel these sorts of things should be sorted out when you first set up the policy, to help reduce stress on the pet owners at when they are making a claim things may already stressful with having a unwell pet

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateApril 2019
Claim ApprovedYes
1 comment
Hi Tania, Thank you for taking the time to share your feedback with us, we really appreciate it. I am sorry to hear that your first claim was challenging but am pleased to see your claim was approved and resolved. I will ensure your feedback is passed onto the appropriate team. Kind regards, Tess

Super easy sign up process and love supporting a good cause!

Very easy and clear sign up process. Very happy with the products on offer and the price and love that it also supports my favourite charity cause! The comparison chart makes it easy to select the best product for you and the benefits you get are clearly displayed.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Stefr, Welcome to the Guide Dogs family. We are thrilled to hear that using our comparison chart helped you to make an informed decision about your product. Thank you for your support, we really appreciate it. Kind regards, Tess

Easy to set up. Great website.

I did a quote online. Had some follow up questions. They had my details from my online quote which helped. After all my questions were answered I booked the policy. No claims yet so we will see how that goes.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Michelle F., Thank you for taking the time to share your experience with others. I am pleased to hear our representative was able to answer all your questions and assist you with setting up suitable cover for your dog. Kind regards, Tess

Great value great service the team at the red door hair lounge hawthorn

QUICK great service so far so good. Only needed to provide de documents no hassle, puppy had surgery’s on his paw wasn’t a happy puppy now he’s all better thank you

Value for Money
Customer Service
Number of Pets1 pets
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2019
Claim ApprovedYes
1 comment
Hi Libon, Thank you for taking the time to share your claims experience. I am please to hear that you found our service to be quick and fuss free, and that your puppy is on the mend after his surgery. Kind regards, Tess

Great to know a portion of the price is going to a good cause

Easy to set up good value compared to some others I looked at. Also liked that you could add another person so they can access the policy.only a new customer not able to comment much else

Value for Money
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Debra, Thank you for taking the time to share your experience on setting up your policy. We are pleased to have you join Guide Dogs and that we can provide you suitable cover. Kind regards, Tess

Happy to support Guide Dogs and at a competitive price to boot.

Have only started the policy so do not have the experience to comment at this stage. Must say that I'm surprised that I've been asked for a review when I can't have an opinion as yet.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Anna, Thank you for taking the time to leave your review, we really appreciate it. We are pleased to have you join the Guide Dogs family. Kind regards, Tess

Great service. Well priced. Easy to get a quote. Highly recommended

Great service. Well priced. Easy to get a quote online was super easy to use. Highly recommended. Glad to have some cover for our young cat Shadow. Piece of mind.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeNo
1 comment
Hi James, We are thrilled to hear of the ease in which you were able to set up your policy for Shadow and that we can provide you with peace of mind. Thank you for taking the time to share your experience with us, we really appreciate it. Kind regards, Tess

Happy to be supporting guide dogs while peace of mind for my furry friend

Very good value , policy seems to cover most scenarios that may occur. Happy to support guide dog along the way. Product was explained clearly without feeling pressured to make a decision promptly

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Rebecca, Thank you for your kind words on your experience with us. I am thrilled to hear of the great service that you received and that we can provide you with peace of mind, knowing that your furry friend is covered. Kind regards, Tess

Very good

I'm happy with the amount of cover for the monthly payment. Some Insurers do not cover skin conditions. The policy was explained well and left me with no uncertainty.
Also appreciate the call back on the day we organised three weeks ago.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Janet, Thank you for your wonderful review on your experience with us. It is lovely to hear of the great service that you have received and that we were able to provide cover that suited your needs. We appreciate the time you have taken to leave your review. Kind regards, Tess

Seems to be a good choice

Just signed our two small dogs up and hopefully won't need to use it. The staff were competent in their description of the product and explained everything in an easy to understand manner

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Dean, We are pleased to have you and your two small dogs join the Guide Dogs family. Thank you for taking the time to leave your review, we really appreciate it. Kind regards, Tess

Fantastic Service from the first phone call

From the first phone call the representative from Guide Dogs Pet Insurance was extremely helpful and informative. She answered all my questions with specific details and provided all the information that I needed to help make our decision.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Hi Adel, Thank you for your wonderful review. It is always amazing to hear of the great service that our customers are receiving and that you were provided with all information to make an informed decision. Kind regards, Tess

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