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Guide Dogs Pet Insurance
4.1 from 419 reviews · View Statistics
See the Best Pet Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    3.9 (348)
  • Transparency
    3.9 (333)
  • Customer Service
    4.0 (347)
  • Claim Resolution Time
    • <1 week (85)
    • 1-2 weeks (61)
    • 2-4 weeks (34)
    • 1-2 months (21)
    • 3+ months (10)
  • Claim ApprovedYes (183) · No (29)
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Angela
Angela
  • 4 reviews
  • 1 like

Quick turn around, highly recommend

published

Have the top policy, have had multiple injuries, consults and illnesses covered. Never an issue, claims processed within a week. Phone wait can be long but they are always helpful

  • Value for Money
  • Transparency
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message

Hi Angela,
It is always wonderful to know when our customers are satisfied with their claims and that we could provide you with a streamlined experience. Thank you so much for your feedback and for the kind words expressed.
Kind regards,
Scott

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JanK
JanKSydney, NSW
  • 2 reviews

Quick claim times and has helped improved the quality of our babies' lives so much!

published

Yes - it's good value. I bought the policy through iSelect and it was straightforward to set up. Claims are usually processed within a couple of working days. I've been with Guide Dogs Pet Insurance since we got our babies - so pretty much most of their lives.

  • Value for Money
  • Transparency
Guide Dogs Pet Insurance
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 Susan
SusanGreater Melbourne (Outer), VIC
  • 2 reviews

Choosing the right pet insurer as once you do, previous diagnoses are not recognised by many other agents.

published

Claims are easily made by uploading pdf's of proof through their app. Recognition of the application is made strait away. Costs teinbursted are credited to your bank account within 24 hours, alternatively a Representative would of contacted via email explaining the hold up or issue.

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  • Value for Money
  • Incentivised Review No
Guide Dogs Pet Insurance
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J. King
J. KingSydney, NSW

excellent pet insurance

published

Have been with guide dogs for several years and have always been very satisfied with them. They never try to sqiurm out of paying legitimate claims like so many other funds do and always pay very quickly. The staff are always excellent to deal with and very helpful.

  • Value for Money
  • Transparency
Guide Dogs Pet Insurance
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so bad, hard to lodge, hard to claim, moved most pets to knose insurance

published

not good value, hard to claim, I moved all my other pets to knose insurance as this ones too old to move, been to the ombudsman once with our cat... can you believe a cat with 7 ticks going to emergency is not considered an emergency. read the fine print, I wish I had.

  • Incentivised Review No
  • Claim Made No
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message

Hi there,
I understand that one of our team members has been in touch with you regarding your claim. Please do not hesitate to reach out if you do require further assistance.
Kind regards,
Scott

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Libby
LibbyGreater Melbourne (Metropolitan), VIC
  • 2 reviews

No fuss, easy to access

published

I have been with another provider of this product and felt I needed to change it up. I like the fact that I am in someway also supporting the Guide Dogs through telling people about the amazing product and service I have received. Lots of communication, and a very quick turn around on claims.

  • Value for Money
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Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message
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A Larkin
A LarkinSydney, NSW

Very happy customer!

published

We have a 3-year-old French Bulldog and pay for comprehensive care. In the short time we've had him we've had to make several claims (he has allergies, needed BOAS surgery, hurt his dew claw, etc) and each time Guide Dogs Pet Insurance has come through! They have been great to work with. Would absolutely recommend them to anyone.

  • Value for Money
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Pipi White
Pipi WhitePerth, WA

Amazing!!

published

From day one it has been simple to set up our policy and use. It is easy and have always found the staff friendly to deal with and extremely helpful.

  • Value for Money
  • Transparency
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message
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Nano M.
Nano M.Sydney, NSW

Couldn’t be happier with GDPI

published

We have had both our beagles insured with GDPI since 2018.
Luckily, we don’t often need to claim vet expenses our insurance. However, when we have needed to, we have always received fantastic service and prompt assistance with claims.
We are very happy indeed with GDPI.

  • Value for Money
  • Transparency
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message
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Awesome insurance company. Very reliable!

published

Awesome service, really fast turn around for claims, no hassle or questions asked!

We were in emergency on the Friday and by the following week the money was returned to our account. Fantastic!

  • Value for Money
  • Transparency
Guide Dogs Pet Insurance
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Good policy that fits my dog very well

published

Good value for my dog with this policy staff always there to help clarify issues and costs on my insurance.
It took a few weeks to clear and I have been with the company for 3 years.

  • Value for Money
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Guide Dogs Pet Insurance
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Seamless, easy experience

published

Our policy was relatively easy to set up through speaking with an agent over the phone, and then agreeing to a quote emailed out.

Our dog, who recently had bladder stones found, as soon as our vet sends the claim to Guide Dogs we typically hear back within a week of the claim cover, and then within a week from there the refund is sent direct to our account without any further communication required. No issues so far.

  • Value for Money
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Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message
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Contact.firstname
Contact.firstnameHunter Region, NSW

Very happy with this service

published

Very good value. Easy and prompt handling of claims. Been with Guide dogs for several years now and very worth while to be insured if you care about your pets.

  • Value for Money
  • Transparency
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message
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Tammara
TammaraThe Mallee, VIC

really good options better than others

published

I felt that guide dog insurance was the best option as well as most highly recommend by breeders and other dog owners. It was extremely good value and cover makes me feel happy that my dogs are well protected.

  • Value for Money
  • Transparency
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message
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Mel
MelSydney, NSW
  • 5 reviews
  • 16 likes

Great insurance for my pets

published

Guide Dogs Insurance is a good price with great coverage. They have an easy online claim system with a fast completion process. I would recommend their Insurance to anyone who wants top cover for their pets.

  • Value for Money
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Questions & Answers

Dee
Deeasked
Guide Dogs Pet Insurance

What is the annual limit for routine care optional cover?

1 answer
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message
Samantha M.
Samantha M.asked
Guide Dogs Pet Insurance

Hi
I am just wondering if Guide dogs pet insurance cover for Common Breed/ health issues like:
Anaemia, Spinal Disease,Cranial cruciate ligament (CCL), Cranial cruciate ligament (CCL), Ingestion of foreign body and After hour consultation.

Sam

1 answer
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet InsuranceSend a private message

Get an answer from our members and Guide Dogs Pet Insurance representatives

Guide Dogs Pet Insurance

Details

Compare all 3 Guide Dogs Pet Insurance
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit$20,000$15,000$15,000
Amount of Vet Bill Covered Up to 85%Up to 80%Up to 75%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury Cover IncludedIncludedIncluded
Illness CoverIncludedIncludedIncluded
Routine Care CoverOptional Extra
Tick Paralysis$2,000$2,000$1,500
Emergency Boarding FeesCovered when you, the sole carer, are hospitalised for more than four dayCovered when you, the sole carer, are hospitalised for more than four dayCovered when you, the sole carer, are hospitalised for more than four day
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period30 Days30 Days30 Days
Consultation Fees$300$300$300
Cruciate Ligament Conditions$3,200 (6 month waiting period)$3,200 (6 month waiting period)$3,200 (6 month waiting period)
Waiting Period for Illness 30 Days30 Days30 Days
Discounts / Offers10% Multi-pet Discount10% Multi-pet Discount10% Multi-pet Discount
Compare all 3 Guide Dogs Pet Insurance
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