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Reviews

4.0

231 reviews
5
(153)
4
(19)
3
(15)
2
(4)
1
(40)
  • Value for Money
    3.9 (177)
  • Transparency
    4.0 (167)
  • Customer Service
    3.9 (174)
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Sandra

SandraSydney, NSW

Great value of money, Great service!

published

My dog is 11 years old Toy Poodle, I have purchased the Basic cover for him for nearly a year, the Guide Dog Pet Insurance is so helpful, easy to make a claim, very quick response and great customer service. Highly Recommended.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Tony

TonyGreater Melbourne (Metropolitan), VIC

I Am Happy With My New Policy

published

The Policy Was Easy To Set Up, And I Am Happy The Policy. I Lodged A Claim, And Money Was Deposited In My Bank Account With 10 Business Days. Very Efficient. I Have Been With Your Company For 2 Months.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Tony,
It's fantastic to hear of the ease in which your policy was set up and that your claims have been processed quickly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa

Sean

SeanGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic process and turn around of claims

published

Love the online portal to submit claims. Super easy and very fast to turn around claims. We've had insurance for under 2 years and had to make several submissions. Highly recommend.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2020
Claim ApprovedYes
1 comment
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Carmen R

Carmen RSydney, NSW

  • 2 reviews

Easy straightforward claims

published

They paid out within a week on a $900 claim without requiring anything further than what the vet sent. The policy renews automatically so you’re never out of cover. This incident happened 1 week into the new cover period

Transparency
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Carmen,
It's great to hear of the ease in which your claim was processed and of the value that you have found in your cover. Thank you for taking the time to share your experience with us, we really appreciate it.
Kind regards,
Alisa

Christina

ChristinaMetropolitan Adelaide, SA

Easy to claim and super quick response

published

The policy is competitively priced and easy to set up. Claim was made directly through the vet. No downloading claim forms and posting off receipts yaay!!! Very quick response...claim settled within two weeks. These guys are great .

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Christina,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to submit your claim via your vet and that we could efficiently finalise this for you.
Kind regards,
Jessica

Guide Dogs Insurance-as good as it gets

published

Experience with Guide Dogs Insurance so far has been prompt and helpful. I have been with the company only 6 months, and am happy with the service at this present time.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJune 2020
Claim ApprovedYes
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Merri

MerriGreater Melbourne (Outer), VIC

  • 2 reviews

Easy claim experience

published

Claim able to be done online and any issues and customer service team are very helpful. As a bonus some of the premium paid goes towards training future guide dogs

Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Charlotte

CharlotteGreater Melbourne (Outer), VIC

Great costumer service

published

Within only a day i got a reply to my email, so that was super quick.

Cover of my bill was okay, i thought it would be more (bill was about $140 and i got $65 back even though i have 80% cover) probably the consultation isnt covered? Id need to read the fine print finally :)

Apart from that the process was smooth and quick, so im definitely happy with the insurance and would recommend it to any pet lover

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateApril 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Annette

AnnetteSouth East Queensland, QLD

Great service every time

published

It is always so easy to make a claim from Guide Dogs pet insurance. The staff are always great, friendly and knowledgeable too. Great service every time I deal with them.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2020
Claim ApprovedYes
Number of Pets1 pets
1 comment
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Alida

AlidaMetropolitan Adelaide, SA

Peace of mind for our beloved pet dog

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Sam C

Sam CMetropolitan Adelaide, SA

  • 4 reviews

No hassle

published

Been with them for over 18 months,
All accidents and illness got covered.
Our vet offers to process all insurance after we pay up-front. Use credit cards and get points then get paid back to your acount. win-win except that it's a big amount sometimes.

Claim MadeYes
Claim Resolution Time1-2 weeks
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Sam,
I'm pleased to hear that you have found value in your cover for your pet and that your claims have been met with ease. Thank you for taking the time to share your feedback with us, we really appreciate it.
Kind regards,
Alisa

leisa.guley

leisa.guleySouthwest, VIC

  • 3 reviews

Super fast response

published

I have been a member for just over 12 months and am absolutely delighted with their service. I have a 10 year old dog with basic cover and a young cat with comprehensive cover. My claim was processed quickly without requiring any follow up.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMay 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Sharon

SharonSydney, NSW

Very happy with the response from staff when I have called

published

The policy was easy to set up - only disappointment was not made clear enough that de sexing was not covered.
it has taken approx. 7 to 10 days to have claims resolved
Jake has been with this policy sine we got him in Jly 2019

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMay 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Keith

KeithSouth East Queensland, QLD

This is the best policy for my puppy

published

Look I found it was the best policy for my puppy and she deserves nothing but the best she is our little gorgeous ball of fluff and the person helping me set the insurance up was excellent.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Angela

AngelaSouth East Queensland, QLD

Great service

published

My dog went into hospital on Friday, and the claim was paid out on Wednesday. I was very surprised at how quick it was. I was expecting two weeks at least.
They also had a direct claim system set up with the vet which made the claim process very easy.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
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Amazing options at a great price. Great customer service.

published

Guide dogs insurance helped me switch insurers. Super helpful, easy and informative. I hope claiming will be just as smooth. The sign up process was also quick and easy. Thanks

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Catherine Henschke

Catherine HenschkeMetropolitan Adelaide, SA

  • 4 reviews

Customer service!!! What customer service

published

Rang several times re information needed urgently and no customer service, instead voice recording with no suitable options -- not happy!!!!

Claim MadeNo
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Laura

LauraGreater Melbourne (Metropolitan), VIC

  • 8 reviews

Easy to use system

published

I have been with Guide Dogs pet insurance for 10 months now. Claiming process is normally easy (system has been down for the last week now) always processed and approved within days and money follows approx 24/48 hours later.

Setting up my policy was easy, all done online. Only issue for me was, this premium policy (very expensive compared to other providers) does not cover maintenance, things like desexing. I would have expected this. Only covers accidents and illness. Given I pay $108 per month I would have expected everything to be covered.

I wanted to support 'Guide dogs' and picked them for that reason, even though they are certainly not the cheapest product on the market.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMay 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
5 comments
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Laura
Laura

No one called, as promised. After I posted my review I received an email with the above info.

Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Laura,
Thank you for letting me know and I am sorry that you haven't received a call. I will follow up on this with our team.
Kind regards,
Jessica

Leon L

Leon LGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Good company, Great service

published

Visited our vet, then claimed it to the company, received the money in less than a week without any problems. Thank you, guys, for your care and service. Definitely will stay with you next year.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
Sue

SueCentral Highlands and Goldfields, VIC

  • 2 reviews

Great service

published

Easy to set up
Claim only took couple of days from being lodged
4 months with company my girl has had a few issues so I'm very glad i have pet insurance

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance
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Questions & Answers

Samantha M.

Samantha M.asked

Guide Dogs Pet Insurance

Hi
I am just wondering if Guide dogs pet insurance cover for Common Breed/ health issues like:
Anaemia, Spinal Disease,Cranial cruciate ligament (CCL), Cranial cruciate ligament (CCL), Ingestion of foreign body and After hour consultation.

Sam

1 answer
Guide Dogs Pet Insurance
Customer RelationsGuide Dogs Pet Insurance

Hi Sam,
Thank you for reaching out to us with your query. Our website contains a breakdown as to what is covered within our plans and what is excluded; https://www.guidedogsinsurance.org.au/dog-insurance. Included within this breakdown, we do cover after-hours emergency visits and cruciate ligament conditions after a 6 month waiting period, which may be waived on application. If you would like to discuss further, I can arrange for one of our team members to reach out to assist. I have sent you a private message to obtain contact details.
Kind regards,
Jessica

Get an answer from our members and Guide Dogs Pet Insurance representatives

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