Im hoping this is wat im after
Easy to set up
Pricing good compared to others
I looked at many policies and guide dogs seemed best value with good returns
Also offering gap pay is a bonus
Best value out of the many policies we considered!
The policy was bad y easy to set up online. We looked at multiple policies and this one came in at more than $300 cheaper as well as more benefits.
Madison was amazing and took the time to answer my every question. We were on the phone for over an hour and not once did she rush me. She was able to provide me with additional information that i didn't know I would need coverage for and then took the time to tell me what was all covered.
Junk insurance - won't pay for anything!
CHOICE is right - pet insurance is junk insurance. This mob won't pay for anything, and keep jacking up my premiums. I'm furious, about to cancel & get out of it altogether. Will self fund myself, going forward. Don't waste your money folks!
Super helpful and polite staff
Canstar recommended. Pet insurance is something you hope you wont have to use too much and if that is the case i'm glad some of my premiums will support Guide Dogs Australia.
Ease of insurance claim
My vet was able to submit the claim on my behalf (after giving my policy number). This made things extremely easy. The only other feedback I would give is that I received a letter stating that I couldn't claim on some of the vet history prior to the date of my insurance policy. At that time I thought the entire claim had been rejected. It would have been beneficial to write in the same letter that other claims were still being reviewed or had been accepted. as I had not intention of trying to claim for these bills but they were required by your insurance company.
Great Policy - Excellent Benefits
Policy is excellent value for the amount you can claim up to in a year and it was relatively easy to set up. I have only just signed up, so no claims have been lodged. We have been with the company for 1 day now but we are happy so far.
Not sure if it’s worth it
Most things we tried to claim are not covered and every time we tried, we were asked numerous times for full medical history from the vet, even though we had given it to them.
Worth the value
The value of the policy is extremely competitive and the set up was so easy.
The claim was finalised within 10 days.
We Have been with the company for 9 months and we are very happy.
Slow to start but improving now
We had a few issues with getting started. We you we placed on the incorrect policy level and were therefore unable to claim this years vaccinations which were one of our criteria for policy selection then were delayed a second time over required documentation which we were not made aware of. We now are on the correct policy level and all documentation has been submitted however the initial set up was more complicated than our previous pet insurer.
Just joined with our new puppy. Never heard of this insurance before but it popped up as an ad when I did a final check before signing up with a different company. By far the best benefits at the same price.
Very poor. Very ordinary
Very disappointing. Will be dropping cover. Should have stuck with my other pets health provider. Wouldn’t process any claims even thou I have too cover. Find excuses not to pay out. Will be telling everyone not to use Guide Dogs!!
This is very very good
I don’t remember but not long. It was delayed due to required information from previous two vets. I have been with this insurer since middle of last year. The policy cost is comparable to other insurers but so much easier to deal with than my previous insurer.
Nice to have such good protection
I was a little surprised at the time it took to process our claim, though it finally came through with no problems. It would be preferable to set up a direct credit into a nominated account as supposed to a cheque in the mail.
2 Months and reimbursement still not received
Claim was submitted late November 2019. When I logged on to request it be deposited directly into my bank accocunt I couldn't update the details. I didn't receive notification that the claim was approved. I logged in a few weeks later as I still hadn't heard back and was able to update my bank details. I requested it be deposited in there only to be told that my cheque was sent out on 11/12/19. As this was some 3 weeks later I asked that they cancel the cheque and deposit into my account. I was told the whole process would take upto an addition...al 20 days. So I waited for the cheque. Nearly 2 months later and the cheque still hasn't arrived. I have now cancelled and waiting for bank deposit. We paid out a lot of money and just before Christmas. When paying for a service I would certainly expect a quicker turnaround and better level of service.
Would not recommend
I am very unhappy with Guide Dogs Pet Insurance. We have made several claims that should be covered by our policy and haven't seen a cent yet. We have been in contact with team members several times and have heard a lot of promises that money will be transferred but it never happens, instead they send bundles of paperwork out instead of writing emails which would be more effective and environmentally friendly. We are looking for another pet insurance. Would not recommend.
Excellent Cover and Awesome Customer Service
Had a great experience with Guide Dogs Pet Insurance. Claim was dealt with promptly and funds processed very quickly. Very happy customer and happy i went with Guide Dogs for my pet insurance.
Very easy claim process, (although I was unable to load larger files, even when I zipped it), and very quick turnaround for reimbursement, would highly recommend using Guide Dogs for pet insurance. More reasonably priced than others, and very easy to deal with.
Comprehensive coverage, easy claiming process
We’ve found this insurance to be great so far. Getting started was easy, the claiming process was easy and our claim was processed quickly without fuss. Policy seems to cover many things for a reasonable premium
Offers great peace of mind.
After our dog required minor surgery, we had astronomical vet bills so decided Pet Insurance was a viable option. Guide Dogs Insurance was thorough and supported a very good cause.
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Questions & Answers
I am just wondering if Guide dogs pet insurance cover for Common Breed/ health issues like:
Anaemia, Spinal Disease,Cranial cruciate ligament (CCL), Cranial cruciate ligament (CCL), Ingestion of foreign body and After hour consultation.
Customer RelationsGuide Dogs Pet Insurance
Thank you for reaching out to us with your query. Our website contains a breakdown as to what is covered within our plans and what is excluded; https://www.guidedogsinsurance.org.au/dog-insurance. Included within this breakdown, we do cover after-hours emergency visits and cruciate ligament conditions after a 6 month waiting period, which may be waived on application. If you would like to discuss further, I can arrange for one of our team members to reach out to assist. I have sent you a private message to obtain contact details.
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