Great value of money, Great service!
My dog is 11 years old Toy Poodle, I have purchased the Basic cover for him for nearly a year, the Guide Dog Pet Insurance is so helpful, easy to make a claim, very quick response and great customer service. Highly Recommended.
I Am Happy With My New Policy
The Policy Was Easy To Set Up, And I Am Happy The Policy. I Lodged A Claim, And Money Was Deposited In My Bank Account With 10 Business Days. Very Efficient. I Have Been With Your Company For 2 Months.
Fantastic process and turn around of claims
Love the online portal to submit claims. Super easy and very fast to turn around claims. We've had insurance for under 2 years and had to make several submissions. Highly recommend.
Easy straightforward claims
They paid out within a week on a $900 claim without requiring anything further than what the vet sent. The policy renews automatically so you’re never out of cover. This incident happened 1 week into the new cover period
Easy to claim and super quick response
The policy is competitively priced and easy to set up. Claim was made directly through the vet. No downloading claim forms and posting off receipts yaay!!! Very quick response...claim settled within two weeks. These guys are great .
Guide Dogs Insurance-as good as it gets
Experience with Guide Dogs Insurance so far has been prompt and helpful. I have been with the company only 6 months, and am happy with the service at this present time.
Easy claim experience
Claim able to be done online and any issues and customer service team are very helpful. As a bonus some of the premium paid goes towards training future guide dogs
Great costumer service
Within only a day i got a reply to my email, so that was super quick.
Cover of my bill was okay, i thought it would be more (bill was about $140 and i got $65 back even though i have 80% cover) probably the consultation isnt covered? Id need to read the fine print finally :)
Apart from that the process was smooth and quick, so im definitely happy with the insurance and would recommend it to any pet lover
Great service every time
It is always so easy to make a claim from Guide Dogs pet insurance. The staff are always great, friendly and knowledgeable too. Great service every time I deal with them.
Peace of mind for our beloved pet dog
Customer service - Sofia - was excellent. She went through the packages available, emailed them to me, and then rang back a few times to organise the cover after I had a chance to read through the packages. There were many options so I was able to pick one to suit our puppy's needs.
I did have a look at other different pet cover options available throughout the market - which can be confusing and a little daunting. My girlfriend recently joined 'Guide Dogs Pet Insurance' for her dog after the recommendation of her vet. She told me about it...and said the process was good, so on the basis of these two positive recommendations I joined too. Signing up was easy - I joined today, and the whole process was easy. I'm also pleased with the insurance pricing as it is good value compared to others in the market that I checked out. Lets hope I never need to use this insurance but at least it's peace of mind.
Been with them for over 18 months,
All accidents and illness got covered.
Our vet offers to process all insurance after we pay up-front. Use credit cards and get points then get paid back to your acount. win-win except that it's a big amount sometimes.
Super fast response
I have been a member for just over 12 months and am absolutely delighted with their service. I have a 10 year old dog with basic cover and a young cat with comprehensive cover. My claim was processed quickly without requiring any follow up.
Very happy with the response from staff when I have called
The policy was easy to set up - only disappointment was not made clear enough that de sexing was not covered.
it has taken approx. 7 to 10 days to have claims resolved
Jake has been with this policy sine we got him in Jly 2019
This is the best policy for my puppy
Look I found it was the best policy for my puppy and she deserves nothing but the best she is our little gorgeous ball of fluff and the person helping me set the insurance up was excellent.
My dog went into hospital on Friday, and the claim was paid out on Wednesday. I was very surprised at how quick it was. I was expecting two weeks at least.
They also had a direct claim system set up with the vet which made the claim process very easy.
Amazing options at a great price. Great customer service.
Guide dogs insurance helped me switch insurers. Super helpful, easy and informative. I hope claiming will be just as smooth. The sign up process was also quick and easy. Thanks
Customer service!!! What customer service
Rang several times re information needed urgently and no customer service, instead voice recording with no suitable options -- not happy!!!!
Easy to use system
I have been with Guide Dogs pet insurance for 10 months now. Claiming process is normally easy (system has been down for the last week now) always processed and approved within days and money follows approx 24/48 hours later.
Setting up my policy was easy, all done online. Only issue for me was, this premium policy (very expensive compared to other providers) does not cover maintenance, things like desexing. I would have expected this. Only covers accidents and illness. Given I pay $108 per month I would have expected everything to be covered.
I wanted to support 'Guide dogs' and picked them for that reason, even though they are certainly not the cheapest product on the market.
Good company, Great service
Visited our vet, then claimed it to the company, received the money in less than a week without any problems. Thank you, guys, for your care and service. Definitely will stay with you next year.
Easy to set up
Claim only took couple of days from being lodged
4 months with company my girl has had a few issues so I'm very glad i have pet insurance
Questions & Answers
I am just wondering if Guide dogs pet insurance cover for Common Breed/ health issues like:
Anaemia, Spinal Disease,Cranial cruciate ligament (CCL), Cranial cruciate ligament (CCL), Ingestion of foreign body and After hour consultation.
Customer RelationsGuide Dogs Pet Insurance
Thank you for reaching out to us with your query. Our website contains a breakdown as to what is covered within our plans and what is excluded; https://www.guidedogsinsurance.org.au/dog-insurance. Included within this breakdown, we do cover after-hours emergency visits and cruciate ligament conditions after a 6 month waiting period, which may be waived on application. If you would like to discuss further, I can arrange for one of our team members to reach out to assist. I have sent you a private message to obtain contact details.
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