Guide Dogs Pet Insurance

Claim time is slow. Should be able to lodge electronically. Should replicate healthcare where a card is swiped at the vets. Why are you using post? Use email for updates. Everything takes longer than it should in 2019!

I’m not sure if it’s great value yet as I only just set it up today. I know that one day I will have to put a claim in, and I will be happy that I have pet insurance cause vets ain’t cheap

Registering for insurance on-line was extremely easy. I haven’t had to make a claim yet but was advised that Guide Dogs Pet insurance were very good. We used PetPlan previously when we had another dog but they charge $150 excess plus another loading percentage once your dog reaches 7 years of age. I also liked the optional cover that Guide Dogs Insurance offers for vaccinations/consulting fees etc. The fortnightly payment option instead of yearly payment was another bonus

Great value explained very well
Also great to support the Guide Dogs
Very friendly staff and quick response
Definitely recommend to family and friends
Bbbbbbbbbbb nnnnnn nnnnnn nnnnn nnnnn nnnn mmmmm n n

Guide dogs were excellent to deal with, efficient in dealing with claim and professional telephone skills and attitude The veterinary practice was complimentary of guide dogs professional attitude as well.

Recently changed to Guide Dog insurance after having spent 8 years with another insurer and not long after had to put in a large claim, which I was nervous about due to changing to a new policy. They accepted my claim and vet history with one phone call and paid out with no hassles quickly after claim submission. Very happy with the service.

Excellent- Hailey was such a good listener and answered all my questions. She also provided truly professional care and amazing service. A very new customer, who will highly be recommending this service.

About 3 weeks and it was OK to set up. It was the most expensive but always loved the Labrador guide dogs. The max cover was the best on the market

Very easy to do online. I had nearly finished when I got a phone call. So it is all done now. Now my dog has health insurance as I have.

On claiming for the fist time it was very challenging as I had to prove my dogs previous health records as I had perched her from another family when she was over one year old I I had no vet history for her and I supplied prof of perches and then was asked for a better receipt I didn’t have one, I feel these sorts of things should be sorted out when you first set up the policy, to help reduce stress on the pet owners at when they are making a claim things may already stressful with having a unwell pet

Very easy and clear sign up process. Very happy with the products on offer and the price and love that it also supports my favourite charity cause! The comparison chart makes it easy to select the best product for you and the benefits you get are clearly displayed.

I did a quote online. Had some follow up questions. They had my details from my online quote which helped. After all my questions were answered I booked the policy. No claims yet so we will see how that goes.

QUICK great service so far so good. Only needed to provide de documents no hassle, puppy had surgery’s on his paw wasn’t a happy puppy now he’s all better thank you

Easy to set up good value compared to some others I looked at. Also liked that you could add another person so they can access the policy.only a new customer not able to comment much else

Have only started the policy so do not have the experience to comment at this stage. Must say that I'm surprised that I've been asked for a review when I can't have an opinion as yet.

Great service. Well priced. Easy to get a quote online was super easy to use. Highly recommended. Glad to have some cover for our young cat Shadow. Piece of mind.

Very good value , policy seems to cover most scenarios that may occur. Happy to support guide dog along the way. Product was explained clearly without feeling pressured to make a decision promptly

I'm happy with the amount of cover for the monthly payment. Some Insurers do not cover skin conditions. The policy was explained well and left me with no uncertainty.
Also appreciate the call back on the day we organised three weeks ago.

Just signed our two small dogs up and hopefully won't need to use it. The staff were competent in their description of the product and explained everything in an easy to understand manner

From the first phone call the representative from Guide Dogs Pet Insurance was extremely helpful and informative. She answered all my questions with specific details and provided all the information that I needed to help make our decision.