Guide Dogs Pet Insurance

Incredibly poor pet insurance for the price. The price is ~30% higher than comparable plans from other providers, but doesn’t include any additional benefits or service. I’m quite disappointed in the offering. Show details

I called Guide Dogs Insurance due to some hard times financially, with the intent of pausing or cancelling my accounts for my cat and my dog to save money in a rough period. I spoke with Francis who was so lovely and to my surprise told me they could support my accounts for a period of time while I got back on my feet. I was just blown away. Not… Read more ·  1

only does it lighten my financial issues but now I also have peace of mind for my little buddies being covered. Just incredible, thank you so much.

Look no further, this is an excellent insurer – I've had pet insurance with other insurers. Look no further, this is the one. Great communication, excellent customer service, no fuss and prompt claims. Show details ·  1

Excellent customer service from Francis – Francis assisted me in cancelling my policy and, as a reward for loyalty, I received 3 months free insurance for my two dogs from Guide Dogs. Show details ·  1

Most expensive with little service – The cost has almost doubled! I haven't had any claims in the last 12 months. Even worse it was just debited from my credit card. Last year they sent an email with a reminder and invoice. This year nothing. Originally 700 now 1221. Show details

Stay away – Stay away. Worst pet insurance ever. The price goes up 40% per year. They say that anything is a pre condition and you have to make a complaint to have reviewed. They have even created a diagnosis for my dog, when I asked to check the vet notes, they changed their mind. Look for another pet insurance. Show details

Good news Guide Dogs pet insurance – Guide Dogs pet insurance, called me back, provided excellent customer service and I recommend them for great pet cover. I spoke with Sheila. she was helpful, knowledgeable resolved my question and was very pleasant. Thank you. Show details ·  1

Doggy Care – I must thank all Guide Dogs for their caring in todays day and age it is truly very hard to find people that understand not only the dogs but also their owners . We have been with Guide Dogs from day 1 of being to our dogs parents in 2018 and have had only help and caring never one regret or disappoint. A very special thank you to Nathan he was a pleasure to speak to in my hour of need so THANK YOU. Show details ·  1

36% premium increase in one year! – I’ve been with guides dogs insurance for almost 7 years, I understand each year premiums need to increase but 36% in a year is just wrong. I have 3 policies with them and there is no loyalty what so ever. I have spoken to a representative of this insurer who tried to resolve my complaint, they advised that that rate is what it is and there is… Read more

nothing they can do about it. They suggested lowering my plan in order to reduce my premiums, I challenge them around how this benefits me and my animals and they were unable to advise. Further when I advised that I would leave and go to another insurer they made false comments about my animals medical history stating that one of my animals had pre existing conditions including hip issues and arthritis, I should not my animals medical history does not state this. The person representing the insurer then said I wouldn’t be covered for cancer as my dog had cancer removed. Again I had to correct them and tell them that my dog has never had cancer. I feel this was a scare tactic and given their position of power it wasn’t fair or right.

I did advise them that I made a quote for my existing policies with them as if I was a new customer. I advised them that all the detailed matched my existing policies and to my surprise the premiums were 50% less than what I pay now. The representative agreed that this would be the case as the longer you have a policy with them the more riskier you are, they advised that new policy members are perceived as less risk and hence the difference in cost.

This matter is still unresolved, I will be cancelling all polices and making an official complaint to AFCA with all my evidence.

This is price gouging, unprofessional and inappropriate.

Review of policy cost for my cat – Customer service lady was very polite and helpful and explained how I could reduce the cost of cover by offering 3 months free for my policy. Show details ·  1

Love to charge you even after policy has been cancelled – Be aware. Cancelled policy with months notice, confirmed by email that 28th would be last day and no funds will be withdrawn after that. Found that on the 29th another $92 was withdrawn. Poor showing from a brand that we should trust. Show details

Great experience – My daschound recently had IVDD surgery .Payment was made to the vet in hours .We have had a few larger claims and all were actioned quickly .Thank you so much Show details ·  1

dont waste your money – getting the insurance policy was very easy, getting a claim approved, very difficult. after they took payment, they want a vet history on a 12 week old puppy and won't approve a claim without. there is better policies out there Show details

Don't waste your time – I have had 2 of my dogs insured with them for over 3 years. one is an ex breeding dog from guide dogs and the other is a retired guide dog. When i ran into financial difficulty i reached out to them as they suggested and was told that I needed to over $800 up front or the policies would be cancelled. Guide Dog pet insurance was aware that my dogs… Read more

are actually ex guide dogs ( the NFP that this fund is "supposed to be assisting" Despite appealing to them again they cancelled my policies for my 12 and 13 year old ex guide dogs!

Just joined – It is too soon to give an accurate review as I have just taken out cover. However the process of joining was easy and smooth. So that is a good start. Show details ·  1

Great Customer Service – I was assisted by Migs from Customer services . He was ever so helpful in answering & sorting out all my questions . Nothing was too difficult for him . He was very polite . Many thanks Migs Show details ·  1

Amazing service provided by this insurance compsany – I have had my policies for 5 years and during this time I have had to make 5 claims on one policy and 3 on the other I have made the claims online either by myself or the vat practice has done it on my behalf. All the claims have been paid out for what is covered under the policy and the money has been put into my account within a couple of days… Read more ·  1

of the claim being finalised The policy was easy to set up in the first place and it really has been good value for money. The insurance company send out details and the breakdown of the claim. I am really satisfied with the policies that I have and would highly recommend this company

Quick turn around, highly recommend – Have the top policy, have had multiple injuries, consults and illnesses covered. Never an issue, claims processed within a week. Phone wait can be long but they are always helpful Show details ·  1

Quick claim times and has helped improved the quality of our babies' lives so much! – Yes - it's good value. I bought the policy through iSelect and it was straightforward to set up. Claims are usually processed within a couple of working days. I've been with Guide Dogs Pet Insurance since we got our babies - so pretty much most of their lives. Show details ·  1

excellent pet insurance – Have been with guide dogs for several years and have always been very satisfied with them. They never try to sqiurm out of paying legitimate claims like so many other funds do and always pay very quickly. The staff are always excellent to deal with and very helpful. Show details ·  1

so bad, hard to lodge, hard to claim, moved most pets to knose insurance – not good value, hard to claim, I moved all my other pets to knose insurance as this ones too old to move, been to the ombudsman once with our cat... can you believe a cat with 7 ticks going to emergency is not considered an emergency. read the fine print, I wish I had. Show details

No fuss, easy to access – I have been with another provider of this product and felt I needed to change it up. I like the fact that I am in someway also supporting the Guide Dogs through telling people about the amazing product and service I have received. Lots of communication, and a very quick turn around on claims. Show details ·  1

Very happy customer! – We have a 3-year-old French Bulldog and pay for comprehensive care. In the short time we've had him we've had to make several claims (he has allergies, needed BOAS surgery, hurt his dew claw, etc) and each time Guide Dogs Pet Insurance has come through! They have been great to work with. Would absolutely recommend them to anyone. Show details ·  1