Reviewer Photos & Videos
Exceptional customer service
Placed order HPB2606035 after speaking with Ian over the phone who was so helpful and courteous that he left with me with absolutely no reservations about using this company. I initially spoke with him over 3 months ago and despite having a bad memory for names, remembered him due to his outstanding customer service. 3 months later he's still leaving a great impression. I haven't received my order yet but have already had a very positive experience thanks to Ian.
Great vertical blind slats
Message: Hi there
I received my order (HPB2588027) this week of 16 replacement vertical blind slats as promised, and would like to compliment you and your staff on the quality of the work and the extra thought of even including a spare slat.
Each slat included the top hook and bottom weight which also surprised me as I thought I would have to use the existing old ones.
When I'm ready to finish my home improvements , I'll be back.
Truly wonderful, helpfull people.
I ordered Glider Blinds on-line from Half Price Blinds, and unfortunately I ordered incorrectly. When the blinds arrived I was so disappointed, and I rang Jacqui to advise her of the mistake. She looked up my order and found that I had received what I had ordered. I explained that they were no use to me and as I am an aged pensioner I certainly could not afford to re-order. She got Ian to ring me to find out the problem, and he understood that at my age I could have easily made the mistake that I did. He was just so caring and pleasant, and aft...er a few calls to make sure everything was as I wanted, he said they they would make the blinds for me and deliver them for no charge. I had expected that at least I would have had to pay at least 50%, just for being stupid and ordering incorrectly. I have never received anything like this from any company I have dealt with. Thank you Half Price Blinds.
Better than half price, but premium service.
Half price blinds was incredibly easy to navigate. All we wanted were the slats, there's already blinds here.
The instructions were clear for measuring, the tools were easy to use to select what we wanted and there was a fantastic colour range.
There was a delivery problem, literally nothing to do with HPB. But they took it up with the courier, kept us informed and got things all sorted out. I ended up waiting weeks longer than intended, but not through their fault.
The blinds themselves are exactly as light blocking as they claim and the co...lours were spot on. 10/10 for the blinds themselves and a solid 10 for their customer service. If we need any more, I won't even hesitate to buy from them again. Was the review incentivised? Hell no. I bet they were hoping I'd never leave one. But honestly, nothing but great things to say about them and Jacqui.
Excellent service , great product
Easy to use website. Colour ordered was not available but the excellent sales person, Jacqui, was able to recommend an alternative. The blinds were very easy to install. Good quality product exceeded only by the high quality service. Polite, prompt and informative. Trust is everything with on-line transactions but never had any concerns here because of the excellent communication. Thanks!
Excellent products and customer service!
I've ordered blinds from HPB several times. Cannot fault their product or service! Thank you for your help today Ian!
Great value & service
We use Half Price Blinds to provide a well priced product for rental investment properties. The service is excellent, supply time lines very impressive and the product is good value for money.
I made a mistake on my order and Half Price Blinds readily refunded me. My new order was custom made and delivered so quickly - very impressive. I easily installed the blinds myself. I would not hesitate to highly recommend this company. Thank you. My blinds look fantastic.
Great service and asdistance from Jacqui
I had originally sent my contact form via online. A subsequent email from me generated another ticket and I wanted to ensure that the information was added to the original. I rang the 1300 number and spoke to Jacqui. Her excellent customer service skills resolved my issue very quickly. Thanks, Jacqui. Great work and much appreciated. Phil L.
Excellent products with great service
I have placed multiple orders over the years and have been extremely happy with their products, I have ordered multiple roller binds and they have always been perfect fit.
No follow up or communication from company on 6 week wait for order valued at over $4500
Unfortunately I have had to contact half price blinds four times to follow up when our blinds would be delivered
They were order late February and have not arrived yet
Half price blinds keep telling me they will call me back with updates but haven’t received a call ! Also will not provide me with tracking number .
Not the 11 day turn around promised
While it was certainly easy to choose, measure and order the blinds, after waiting a while for them to arrive I was super excited to regain our privacy. My partner (who placed the order) was excited enough to put them up immediately! However, 3 of the 5 had no mounting brackets in the packets. So disappointed! We immediately emailed, and had no response over the weekend, and finally obtained a response the following week. Now, 10 days later, the brackets have finally arrived... in white instead of the black stipulated on our order. Although my partner doesn't want to complain I just don't think this is good enough. Really disappointed and unlikely to use the company again.
Great pantry door option
I bought a panel blind to use as pantry door alternative more than a year ago.They arrived on time, were fairly easy to install and looked great. Then, a few days ago one panel was yanked out by a child and the clips broke.
Ian from Half Price Blinds responded immediately to my email requesting spares and sent a few for free, just like that!
Great blinds, great retailer!
Recently had an issue with a delivery (my mistake) I spoke to Jackie, she was very understanding and provided me several options to remedy my issue.
Thanks Half Price Blinds.
Awesome product very happy with our purchase
I just wanted to say a very big thankyou
We received our blinds last week & put them up over the weekend. They are absolutely perfect. Look amazing perfect colour exaclty like the picture online.
They were easy and quick to install.
Would definitely recommend your company to anyone very very happy with the product and the excellent customer service we received through the whole process
Great customer service
Ordering the blinds was easy and installing them was straightforward.
My grandchildren got a bit rough and broke a connection on the panels but getting the parts was easy thanks to Ian who knew exactly what I needed. Thanks
The reviewer stated that an incentive was offered for this review
I had been waiting for quite some time for the 50mm Cream Timber-look Nova Blinds to come back into stock. Ian was my go to person and when they were back in stock he ensured that I received the discounted price that was available when I tried to initially place my order. Order placed and am waiting to receive them in a couple of weeks. Ian was fantastic, upbeat and very helpful and went out of his way to make another satisfied customer. Well done Ian! Great customer service. I would definately recommend Half Price Blinds to anyone wishing to order window treatments for their home.
We purchased some blinds about 4 years ago. The white backing had degraded in the direct sunlight over this time. I contacted Jacqui and sent her some photos of the damage, and with no hesitation our blinds were picked up and repaired within days.
I would just like to thank Jacqui and the team for the exceptional service they provided, in not only recognising the fault and having organised the repairs, but also following through on estimated pickup and delivery times to the letter.
Half the quality, half the service
They say quick delivery on their site but it took close to a month for my blinds to arrive. When they did arrive, there were missing components that I couldn't install them. Sent them an email, besides the automated response that they received my e-mail, nobody actually responded, sent another email, then decided to call to follow up, after explaining the missing bits which was detailed in the email, the person I spoke with said they'd send me the missing bits. No email was sent to confirm that it was sent, no reassurance to say hey we've sen...t the missing items it should arrive within a few days or weeks. Half Price Blinds = Half Price Service + Half Price Quality. Do yourself a favour, save yourself from the frustration of dealing with this company, and go somewhere else!!!! What a waste of money!!!!
I purchased some blinds from half price blinds over 8 years ago couldn’t be happier had no problems with them and they were well priced. Highly recommend this company
Questions & Answers
Could someone please come and install for me ASAP
Half Price Blinds
Hello Mers, Half Price Blinds is a DIY Self Help, Supply only Online Store. We don't install blinds or call out to customer's homes to measure and quote. Please view our website for more information.
I have a question about a Bay Window ... I have emailed, filled in the contact form, rung multiple times... no response.... got my samples quickly thanks.... but I need 1 question answered before ordering...
Do you have white Venetian blinds with strings to open/close rather than the stick?
I already had the blinds track which I had changed from strings to a stick one. But I bought 5 x separate blind panels as I needed to replace 5.
We prefer what is called 'chain drive' which is what I think you mean by strings. All of our recent purchases have been chain drive and they all work really well. Plus the chain drive is quite light so if you have the window open it doesn't bang around like a wand might.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.