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Care factor zero - customer service nonexistent
I have bought several sets of blinds from this company. I found it easy to order and the quality was good. There was no problem with earlier orders. This last time, however, the order arrived missing several brackets. I rang immediately and a friendly and apologetic guy called Ian assured me they would be send out straight away. I did not understand that straight away meant that they, too would be send by truck from Perth to country NSW. When I got an email a few days later telling me I could expect the brackets in a further two weeks time I wa...s appalled - being a small parcel I had thought it could have been sent through the mail and I would have received the missing brackets in a few days. I rang again to see if there was anything that could be done. I was told it by a very rude woman named Catherine that it was 'bad luck' as they had already been sent. I emailed and asked if I could purchase an additional set of brackets and have them sent by Express Post. Three days later Catherine replied to my email. She kindly (not!) gave me instructions as to how I could order a whole new set of blinds and that I could request and pay for express delivery but that the company that delivers does not do express deliveries so it would still take 5 to 10 working days. I just wanted the brackets that I should have had already and Catherine knew this. I will never do business with them again.
HALF PRICE BLINDS good material quality BUT...
Our order of two sets of roller blinds arrived after three wks. All materials used and fabric are good except that both were cut way too short. So the blinds did not fit and cover the window to the max.
We had the holes drilled and brackets installed first shown in attached pic #2 but we didn't expect the width of the blind would not tight fit the window as per our measurement when placing order. But we ended up having to push the brackets in an angle with tucking in a 20c coin to have the blind held in position on both sides.
The second one w...e installed which is attached pic #1 we needed to move the bracket away from the right side of the window frame which could not be screwed in order to have the blind held in place properly. It was measured at 2405mm for the window width but the width of the cut is 2370mm. It is a huge gap of 35mm! Also there is a minor scratch on one of the bar as well when the goods arrived. I am happy with the fabric and the material used for the chain and bar but definitely not the craftsmanship of how it was made. We had to modify it in order to fit it in or it would not work. And it is now being used. These feedbacks have been emailed to the HALF PRICE BLINDS a wk ago but there is no reply or follow up. No doubt they were the cheapest made-to-order place on the market I could find online at the time. I doubt if I will order again and recommend it to anyone unless you do not mind extra work or no post sales service
This company delivered our order with missing part. They respond quickly that they will send the part but when I am asking about the tracking number, they cannot provide me with details but just reasoning out that due to current restriction in place, delivery may be delayed. I have raised my disappointment and suggested that they should have sent the missing part on Express with tracking number since it's their fault to deliver our blinds incomplete. They gave me a call quoting my email complaint as "unusual" and still trying to reason about de...livery delays, while I am still talking and giving my feedback and expectation as customer, the person hang up on me! How rude! They shouldn't bother calling me if they intend to be rude and knock back customer complaint/feedback.
Great customer Service
I wanted a centre opening blind with 5 panels each side which is not offered on the web site. A quick phone and the girl who I spoke to knew exactly what I wanted and said she would call back if there was a problem. The Panel Blinds arrived and were just what I wanted and look fantastic.
Absolutely top shelf customer service!
I ordered a stack of blinds off Half Price Blinds a few years ago, and have been very happy with them. They still look great and are nice and minimal, so don't detract from the trees and garden outside.
One of the blind runners died though (over aggressive kids pulling on the chain!). I contacted and asked if a replacement was possible. Even though they didn't have those kind of runners are more, they found one for me and sent it out - all in the space of a couple of days. I was not wanting to spend another few hundred $$$ on a replaceme...nt blind, so am super happy to have sourced a replacement runner. I'm impressed with the customer service, the speed at which my problem was resolved and the manner in which the customer service team helped out.
Great Customer Service!
Highly recommend Half Price Blinds! Great pricing, great products (3 years on and our venetians still work perfectly and look brand new), easy to install, great customer service - very kind and prompt with replies. Would buy from them again and have recommended to many friends and family members
The reviewer stated that an incentive was offered for this review
Love them !
I installed the blinds myself and they look amazing. So easy to do and they look so modern and sleek. Exactly what I was looking for at a fraction of the price! So impressed I am showing and telling everyone about them !
I love them! Perfect quality, colour and size. I’ll definitely be buying more blinds as I renovate my home.
It was easy to place the order, I had great support by their customer service, even when I panicked about delivery. I installed them easily though there is one part missing in the instructions in terms of how to secure the clips to the window frame. Otherwise perfect.
I would not recommend
I would never buy from you guys again. Had so many issues since June of 2019. Still the problem is not resolved. First i got stuff ups with my first delivery, the strings were damaged, the pelmet on one blind was white instead of cream. I emailed a year and a half ago, got promised i will get the right one, never got it. But thats not all. One blind had no plastic box inside the top plastic thing that holds the controls. I emailed them and i got a new blind. Soon after the little box thing holding the control strings popped out and hit my frien...ds head. Emailed them, spoke to them so many times, every time they ask for pictures and explanation. I have done that. Got advised thats not their fault as i installed blinds. The thing that popped out had nothing to do with me installing it, i havent even touched that. Still no resolution after so long. I cant put that blind down. I will attach the email in which they promise to send me the right colour pelmet, thats last years email. Still nothing. Now they ignoring my emails. I will contact consumer affairs.
Superb Customer Service - If you want blinds use these guys!
I cannot recommend this company enough, in particular, the friendly, professional service I received from Catherine over the phone. My indoor roller blind search has become a simple process thanks to her product advice and recommendations. It has been an absolute pleasure dealing with these guys. What ever Catherine is being paid, double it! :) Thank you
DO NOT USE Half Price Blinds
Do not use Half Price Blinds. If I could give them a lower score than one star I would. They are just a manufacturer and an ordinary one at that. Absolutely no customer care despite what they claim on their website. Right from my first enquiry, they were dismissive and lacked any customer focus. My order was then more than a month late meaning the commencement of the sale of my property was delayed by over a month. That was a major expense for me but Half Price Blinds did not care. Their rude and at times aggressive responses to my follow up ca...lls and emails to locate my order were disgraceful. They provided one set of (inaccurate and inadequate) instructions on how to install one of the types of blinds I purchased. Nothing for the other type. Their online instructions were different to the single set of printed instructions. No apologies, just a deflection of blame for the delay onto the courier company. Certainly no responsibility in holding them accountable. The two sets of vertical blinds came with one extra vertical slat cabled and attached to all of the rest but with no corresponding connector in the frame to attach it to. When I asked why there was either an extra vertical slat or one missing connector and if it is excess, what is the best way to remove it, I was was advised that they had extra material from my order and this was a 'gift' spare. No explanation as to why it was actually attached via the chain to all of the rest and certainly no instructions on how to effectively and neatly remove this unnecessary 'gift'. Clearly they have just overcharged me and manufactured my order wrong. When I provided them feedback and asked for further instruction, I just got a reply of "Thank you for your feedback have a nice day." I'm happy to publish my emails and their replies if necessary. They probably still think they did a good job. Avoid them like the plague!
- Verified customer
Excellent blinds and even better customer service
Purchased 5 vertical blinds and 5 venetian blinds from Half Price Blinds some 4 years ago. All blinds were supplied as specified, delivered promptly, well packaged and arrived undamaged. Installation instructions including online videos were comprehensive and easy to follow. Products have since performed well. Recently broke the small plastic part that holds the actuating rod which is subject to a lot of wear and tear. On seeking to purchase replacement part, Half Price Blinds immediately gifted the requested parts including postage despite the blinds being well out of warranty.
- Verified customer
Overall not a great experience.
Too many ups and downs with this company...
Blinds arrived around a month after ordering. No fittings included, took another 3 weeks to receive those.
No contact from them, we always had to call / email to follow up.
Different people answer the phone, not naming names but some are very pleasant to talk to, others can be impatient and rude.
The blinds themselves are great... no complaints there.
Even contacted them via email to order more ( and ask for a better price as what was on the website).
No answer... nothing... they either do not want more business or can't be bothered replying to emails.
- Verified customer
Vertisheer Blind Review
I purchased 12 vertisheers for my home. Service was awesome, wait time and delivery was great. And installation was pretty easy.The blinds are stunning. We ordered a sample and we ordered the blinds before recieving the sample. Im super glad we did because when we saw the sample we were really worried and questioned this purchase, but we got them and hung them and they are amazing. If you're considering these blinds, they are certainly worth it. They transformed the rooms throughout our house to a very elegant finish. (All our blinds are the new black collection with white tracks)
Exceeded our expectations - Perfect
We have non standard window sizes, so finding affordable blinds became a challenge. I measured and ordered online, not expecting much for the price I paid. The quality is outstanding and they fit perfectly. Thanks Half price blinds- we will be ordering again!
One very rude lady
I have never dealt with anyone so rude in all my life. I called and spoke to a few people here a man and a lady and then another lady called Katherine. The first 2 were lovely. Katherine on the other hand was shouting down the phone telling me to hold on hold on, hold your horses and then started complaining that I had already emailed so why am I calling too as that is double handling. I am sorry but if no one gets back to my email then I am going to call.
I was just asking for help to navigate the website as I was wanting to order blinds for ...
Great customer service
Although my blinds haven't arrived yet I've been extremely happy with the customer service both on the phone, via chat and email. They're very friendly and quick to reply. I was just a couple of dollars below the amount to qualify for free shipping but after I enquired to have the shipping waived they kindly agreed. I think overall the price is very competitive, they're easy to order and I can't wait for the blinds to arrive.
The reviewer stated that an incentive was offered for this review
- Verified customer
Rubbish Customer Service, lying, rude and arrogant staff,
This is the worst rude and lying company I have ever dealt with.
I bought 2 blinds from this company for my bathrooms on 12th of Sep 2020 and they have still not delivered today is 29/10/2020.
I called Half Price Blind on 23/10/2020, to follow up, I spoke to the customer service staff "C" and she played dumb and said they have sent the parcel on 1st of Oct 2020 and have confirmed that it has been delivered. She is the only have one person answering the calls.
When I asked where is the delivery confirmation slip, she said to me that she has ..."requested the delivery confirmation slip and she will get back to me in 24 to 48 hours". I took down the Con Note number and the name of the courier company Toll IPac. I called Toll iPac and they confirmed that there is no query from Half Price Blind, that the parcel was unable to be delivered as the driver was unable to find the address because he tried to only find out the address on mobile phone and when he couldn't find it he just sent the parcel back to Half Price Blinds on 3rd of Oct 2020 and they have received it. He was too lazy to call and ask the address.
Beautiful product, fantastic service
When replacing my verticals recently, I had to contact the store several times; once to help with my measurements and sizing, then to understand some of the extras I didn't have, and lastly to return them for alteration...my fault, I had measured incorrectly.
Jacqui was with me throughout the entire process and could not have been more helpful and patient! Highly recommend Half Price blinds and will be telling anyone that will listen as I show them my new blinds. Thanks again for a great experience.
Questions & Answers
Could someone please come and install for me ASAP
Harvey H.Half Price Blinds
Hello Mers, Half Price Blinds is a DIY Self Help, Supply only Online Store. We don't install blinds or call out to customer's homes to measure and quote. Please view our website for more information.
I have a question about a Bay Window ... I have emailed, filled in the contact form, rung multiple times... no response.... got my samples quickly thanks.... but I need 1 question answered before ordering...
Do you have white Venetian blinds with strings to open/close rather than the stick?
I already had the blinds track which I had changed from strings to a stick one. But I bought 5 x separate blind panels as I needed to replace 5.
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