HalloweenCostumes.com

In short if you live in Australia or any other part of the world other than the United States do not bother buying from this company. They do nothing to help you with any issues you have and the tarriffs are so expensive they’re double the price of your purchase. Show details

I ordered a costume from another store and it was delayed until after Halloween. Very grateful to find HalloweenCostumes stocked the same mask and were able to express deliver. Thought it would be unlikely to arrive to Australia from US in just over a week but to my surprise it arrived on the exact day they said it would. Also very happy with the… Read more

quality of the mask. Thanks guys - hope you had an amazing Halloween. Will shop with you again for Halloween 2026!

Buyers beware_RATING LESS THAN ZERO! Spent over $1000 on Halloween props/decs and got items that were faulty and did not work. They will not reply to emails or any form of communication and DO NOT stand behind their products. WILL NEVER DEAL WITH THEM AGAIN. SAVE YOUR TIME AND MONEY THEY ARE TERRIBLE!

Stay away. Awful company – Ordered over $400 worth of goods for four costumes for a family Christmas costume in mid Sep 2023. they did arrive promptly, however the sizing was off for 3/4 and too much for a minor fix. Promptly returned via tracked Auspost, despite the outrageous returns process (strict within 30 days, return cost and a ridiculous “restock fee” long… Read more

processing time etc) as my order was over $400. My items were tacked as returned to the warehouse by Auspost on 9th Oct 2023. I followed up at the 4 week mark. Their returns process does state a 4-6 week turnaround socially during “busy periods”. The fact that a returns department gets so busy says a lot about a company! I received a generic copy and paste email stating the return process and timeframes with no indication they followed up my particular return, confirming it had been received, was in the queue etc. I have now had to follow up after 8 weeks and still nothing. They have rental robbed me of my money, right before Christmas and the had the nerve to send me a “how did we do email” customer service survey! Which I did compete referencing all my issues but received no response. Reading the reviews they are no stranger to this so don’t put yourself through the stress and hassle!

Got my full refund – I thought I would put my experience here from my previous purchase - as soon as I purchased the product, I realised I had forgotten to pay for express post for the items. I contacted CS immediately asking if I could pay extra for express and she replied a few hours later saying that the order could not be changed. While I was waiting for her… Read more

response I started looking at reviews and was having regrets after reading the reviews and realising it wasn't based in Australia. I sent another email asking to cancel the order as I definitely wouldn't be receiving it on time. Someone else replied and said that they had cancelled my order and I would receive a full refund within 3-5 business days. Throughout this process I sent a few emails to the CS team and was always receiving emails back from a different name so I'm not sure if it's because its a massive team or just auto-generated. I waited 6 business days before asking again for the refund (as I hadn't gotten it yet) and got a reply and refund the next day. I can't speak for the items, but I have to say in my experience the Customer Service was really good!

Overall a good experience with HalloweenCostumes.com.au – I purchased a costume from halloween costumes.com.au for my son for book week. After purchasing it I read the reviews on this site, which admittedly I should’ve done before purchasing. They are all negative, so I freaked out and worried that the costume wouldn’t arrive on time and I’d essentially just lost my money. I held low hopes for its timely… Read more

arrival, despite ongoing emails from the company and then from the shipping company (FedEx) telling me it would arrive on the day it had said on the website when I ordered it. I was pleasantly surprised when the costume arrived exactly on the day it was supposed to! I did pay for express post and it was to be delivered to me in Newcastle NSW Australia, with it coming from the USA. I ordered on Thursday 27/7/23 and it arrived by 1/8/23, pretty quick! The costume itself is exactly as expected with no issues. The packaging it was in looked like it had had a hard life (the cardboard in with the costume was all bent up in such a way that it felt like it would’ve been like that prior to shipping), but hey, I’m throwing that away at the end of the day so I’m not overly concerned, but it would’ve been nicer to receive it in better nick (hence the 4 star not 5 star review). I thought I’d share my experience so that others don’t have the same fears I have that they’ll have a bad experience. With any company there’ll always be those who have a bad experience, but for the company to continue to exist there must be many more that have a good experience.

I originally left a poor review based on an oversight, but a representative (Zane) was quick to respond and make the corrections as needed. Long story short, there was a glitch in communication and we found the right means to do so and I now have my… Read more

email confirmation of my purchase that I eagerly anticipate for an upcoming Halloween cruise. Thanks Zane.

Very happy – I ordered a costume and got it sent to Australia via express, I was very worried it wouldn't get here on time for a party from reading these reviews. However, I ordered on Monday and it arrived on Thursday, I was very surprised it was delivered so quickly and very happy with the quality of the costume, I'm a happy customer and will order again for sure. Show details

Great express postage time and customer service – Purchased a Bowser Costume from HalloweenCostumes.com.au thinking it was an Australian site but it is not it is US based. Paid extra for fast shipping and it posted very fast with tracking. Unfortunately the costume I received had many pulls and clearly had been worn or tried on a few times. I contacted them via Live Chat and they straight away gave me a refund. Great customer service. Thank you. Would try again. Show details

I usually never write reviews but if I could give this company 0 stars I would. Genuinely the WORST company to buy from. Absolute scammers; no assistance with exchanges or refunds, expensive prices for terrible quality products. Save yourself the headache and DON’T BUY FROM THEM.

Costume was extremely poor quality. It wasn't sewn properly, some parts weren't even connected. No protective paper on printed material so it stuck to other parts of the costume and pulled the colour off the fabric. Completely not viable. Contacting the company is impossible, phones don't work, live chat impossible, emails boy responded too. I got… Read more

a little traction with negative comments on their Facebook, they replied to my email saying they'd give me 25% refund... on a costume that is going in the bin. DO NOT PURCHASE FROM THEM. 1 star because I couldn't give 0. Beware!

Sent incorrect sizes of costumes with labels all indicating the same size. I find this disappointing given that they charge a premium price.

Costume didn’t arrive – Costume didn’t arrive. Two months later they refunded me, minus extra shipping. 0/10

Don't Order!! – I ordered a costume in a women's size large. I am only 5'2", but the costume had no torso and wouldn't even fit me. The waist sat below my chest and looked ridiculous! In relation, the wrap around waist belt was easily 6 inches too big! The costume was a joke. When I tried to return it, I found out it had been discontinued, and wouldn't be allowed… Read more

a return. When I called customer service they wanted to charge me another $8 to print a label. The tiny bit that I could receive back was a joke in comparison to what I had paid! As a senior living on a fixed income, this was like a slap in the face. Truly unhappy, and will not order anything from their site again. Buyer beware!

False advertising, poorly made costumes, DO NOT USE – Poorly made costumes, thought I was buying from an Australian site, took over 3 weeks to get here and you only have 30 days to return from date of order. Even though parcel was post marked Sydney I had to return to USA and on top of postage they charge an extra 18% restock fee. Total ripoff would never use them again Show details

Dreadful customer service – Bought a costume, checked all return policies. It’s too small and now they won’t return it cause they recon at checkout it said it was not eligible for a return. Complete crap! It’s there now but wasn’t when I ordered. I was actively reading and looking to make sure I could change if it didn’t fit cause I find costumes so hot and miss with… Read more

sizing. Dreadful company/ customer service, would never buy again from them. Costume itself is good quality, no issues there just runs small in sizing.

deceptive practices and poor return policy – I went with this company because they purport to be located in Australia. But they are not. Once you get through the checkout and order is placed you see that it is going to take a month to get delivery. Ok. So my package arrives and I am all excited. Only to find that the fan mechanism that will inflate my costume is completely crushed because… Read more

it was sent in soft packaging and not boxed up. Total rookie error in packaging. No option to just show a picture of the damage and get a refund or replacement. No - I get to return this to the "Australian" company to an address in the USA at the cost of A$43 in order to get a store credit or a refund minus some 20% restocking fee rubbish. This company uses deception to make you think that it is an Australian company.

No customer service – Scam!! Placed an order and after waiting weeks for it to ship requested the order be cancelled. They ignored my emails and continued to ship. After 16 days I had to request a tracking number. I then received the package 32 days after order date. They refused to allow me to return the item after receiving and said they couldn’t help at all because… Read more

30 days had lapsed since placing the order, despite it still being in shipment. They even tried telling me I had received a reply to my emails about canceling the order, until I asked for a photo of this and they sent back evidence of a reply to a completely different email regarding only a tracking number. Ridiculous customer service!

Entirely different costume – I ordered a penguin costume for my kid for book week . I even paid for early arrival . I received a princess like costume. very poor customer service

Extremely Happy and Surprised – Ordered a bear costume for my daughter and paid express postage. It arriver in less than a week! I am not going to lie, after reading these reviews I thought there was a good chance I just wasted $90 but was hoping the costumes gods would be good to me and I would have it within the 3 week time frame of when i needed it by. So imagine my surprise when it turned up 6 days after ordering! Quality is good, postage super quick: Extremely happy! Show details

Terrible Customer Service, misleading website – Wish I'd seen these reviews terrible company. Website is misleading they are not in Australia they are in the US, outfit took a month to arrive, so was past the date of the event, then to return it they charge a restocking fee of 18% and you have to pay the return shipping to the US which is probably the same cost as the outfit. Terrible customer service, misleading website DON'T USE

Poor customer service – Ordered my costume then the next day ordered one foru wife. Hers has arrived but mine has not arrived. Can not get any answers from them. Dont reply to email or phone call

Faulty product, website returns process lengthy – Ordered an inflatable sloth costume that didn't inflate. The motor makes noise but there's no fan in the device. returns process works well IF you use PayPal resolution centre. I was refunded in full quite quickly. I initially tried through the website to no avail. Show details

Impossible to deal with – Item arrived and sizing was large so I had to purchase another because waiting on return would be too long. Item was promptly returned by me and they have acknowledged they received it back but no refund they can’t seem to comprehend that they must refund!!! I paid extra for return so they had to sign to say they received it! have opened a dispute with PayPal!! Save yourself stress and don’t buy from this company!! Show details

Worst company ever – They will take your money won't tell you it in usd not aud. Their computer system will glitch send it a random address then tell you not their problem so I got no product no refund and no help and no apologies they were just straight up rude

Poor quality, expensive postage – Poor quality costume for $60! Sizing runs very large! Also charge $25 for postage, but they’re located in Sydney as indicated on the postage label! Show details

Overpriced scam – The costume I ordered for my son arrived with half the elements missing and those that arrived were damaged. The company tried to get me to raise a case with Auspot and hold them accountable for the missing parts of the costume but it arrived well sealed and this was clearly their error. They agreed to a partial refund even though the costume was… Read more

unusable. Very disappointing. They also clearly don't have an Australian presence so dealing with them online is painful and has to be done out of hours. I would urge anyone to stear clear of this place.

It is more satisfying just using your cash to pay extra taxes! – I don’t know for sure that it’s a scam but what I do know is my costumes still aren’t here nearly two months after ordering. Their tracking says it arrived in Sydney on 31 July and supposedly that’s where it has sat. The funny thing is when I take the “tracking numbers” and put them in the FedEx site it says that’s not a valid tracking number.… Read more

Customer support says to contact the local shipper but without a valid tracking number they can’t help!! AVOID AVOID AVOID AVOID AVOID! Or call up the tax office and say “can I pleaae pay extra taxes…” you get just as much out of that!!!

Save yourself the stress - don’t purchase through them – Returns process is terrible. They conveniently “haven’t received” my return therefore unable to process a $140 refund. I had a bad experience with them a few years ago and decided to try again but I will NEVER purchase from them again. In these times there is so many more reputable companies that would appreciate business I recommend shopping elsewhere.

Shipping way too slow, didnt arrive in time – Purchased off their Australian site on 24 July 2023. Their expected delivery date was 18 August. I needed it for 1 September so figured that was safe. Tracking shows it's been sitting in customs at Bankstown NSW since 14 August. Have just been advised by Fedex that it wont arrive until at least 5 September which is the NORMAL time frame. When I… Read more

contacted them, Halloween Costumes offered no apology for their wildly inaccurate shipping estimations. If fedex can tell me this is the normal time frame, then as if Halloween Costumes dont know this too! Don't waste your money here! Buy local. My little boy will be SO disappointed. No time left now to organise anything else.