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Do not buy from Happywallz - Fraudster alert
I placed my order over a week ago and there is no tracking number. I should have checked reviews before placing my order. I am pretty certain I will not be receiving my order. Not happy at all with the service!
Money down the drain. I purchased now through Amazon yesterday and it is coming today! A massive difference in service. Happywallz never again and I will let everyone I know not to use this company.
Bad. Just bad customer service.
Bad. Bad. Bad. Ordered from them. Took weeks and weeks. Multiple emails to them. They only responded when we said we wanted to cancel order (the website promised full refund). They then said it had already been shipped, and couldn’t cancel it. Then... three weeks later it arrived.
Just don’t use them.
- Verified customer
Don't order from here. They took my money and never delivered the item!!!
I placed an order back in November 2020 and I have not received my order when I asked for a cancelation of my order they told me they could not cancel the order because it has been shipped. It has been 2 months and I still don't have it, I am out of my money and the tracking # doesn't work. They advertised this company as located in Canada but its not true it's coming from China!!!
- Verified customer
Do not waste your time, I ordered decal for my daughters room with plenty of time before she was due, but with the false information regarding shipping and the terrible customer service I now will not have them in time for her arrival.
I emailed several times, got faulty tracking information, then told my payment wasn’t processed with a botched “lost orders” form that had many errors in it, after sending proof my payment was taken and processed. I have yet to receive another email, they refuse to send me a contact number, and because I paid though my bank and not PayPal I’m struggling to get a refund.
First of all it took them over a month to send me the item. If I wouldn’t have asked them where my item is god knows when I would have received it. Then the tracking number wasn’t valid at the australian post office website.
Second; I’ve ordered 2 names. One has 8 letters and the other one 4 both 56cm good but when we opened the package the name which had 4 letters has been written bigger (letters) than the name with 8 letters. It’s looks absolutely silly on the wall. So I’ve contacted them but they they think it’s completely fine since the decal is the same but in the email they clearly said as well; one name is written bigger than the other.
Anyway they won’t send me a new sticker!
Most of the reviews were about very delayed delivery, maybe because of covid lockdown at that time.
Mine arrived in 14 business days, packaged in a roll and bubble wrapped.
Product looks good and as expected.
Overall, happy with the purchase.
- Verified customer
Not as bad as everyone makes out
Ordered on 22/09/20 and got a confirmation email of order and payment within an hour. Then read all the reviews how bad it was and no confirmation emails and two month delivery time so I wasn’t holding my breathe. Order arrived today 07/10/20 and yes it came from China but we have also had a public holiday in Australia as well so overall very happy with 2 week time. Product is good for price your not going to get too notch vinyl at this price point from anyone.
Same as shown on the website! really happy
my order arrived within 10 business days and parcel was so nicely packed in a roll. I ordered two separate decals for my kids room and both appeared to be good quality. Smoothly went to the walls! instructions were easy to follow and cant go wrong while putting up on the wall.
Do not buy
Nearly 6 weeks ago I placed an order with them. After a week I had no confirmation and I got in touch. They stated that they were out of stock of my particular product and would sent it when arrived. You would think they would’ve contacted me, or said that on their website. Another week later I still had no updates. I emailed again and they said they would send it and send me shipping details. They did not send shipping details. I got in touch again and they did. When I searched the tracking number, it was not valid. They gave me a false track...ing number! After many emails, I finally got another one. This one showed a parcel that had been collected and sitting in China for another couple weeks. After god knows how many emails and nearly 6 weeks I demanded a refund as I was sick of it. They said no as it was in transit and have now stopped all communication. This company is a total fraud. It is not Australian, they do not care and I am still waiting for decals for a nursery 6 weeks later. I’m hoping it may arrive in the next couple weeks, but may have to go through PayPal to complain and get a refund as I’m not confident they even gave me a tracking number related to my order, that or, I am not expecting what I ordered to eventually arrive. DO NOT BUY FROM THEM
Ordered decals for my daughters birthday, they arrived in about two weeks!
Look absolutely fantastic! One has started to peel, but have already
Spoken with them via email and have a beautiful replacement coming!
Could not recommend them enough, their quality of service is fantastic.
Will definitely be ordering from here in the future.
The delivery times stated on the website are false and misleading... it took several emails and follow ups and finally after 8-9 weeks my order was delivered. I ordered 3 lots of decals to get free delivery. The order was sent from China by sea freight!!! Suggest this customer be honest on their website and would alleviate a lot of disgruntled customers....
- Verified customer
My order was placed on 3/26/2020 for the names of my 6 grandkids and 3 other wall decals. The order arrived on 4/21/2020, so much for “fast shipping”!! There was an error in the order - they messed up and sent two decals of one name instead of the correctly ordered name. I contacted them the same day I got the order and was promised they would correct their error and send the name decal that was missing, ASAP. Many emails later, I still haven’t received my “ASAP” name decal as of July 19, 2020. Tell me how it could take 3 MONTHS to complete my order!! The decals I did get looks great but I cannot finish the room until I have all my grandkids names. Extremely disappointed, frustrated and would not do business with this company again!!!
Questions & Answers
Hi Happy Wallz,
I have just emailed you, but realized that I probably should have contacted you via your page.
I was inquiring as to the estimated date of arrival of my wall mural ordered earlier this month.
I cannot find an email from you with this information.
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