Harbor Lane Furniture & Bedding Physical store

There is no option to give zero star but am completely disappointed with the service and they are not customer friendly at all. Delivery guys come like just want to drop the things and it paid $100 for delivery + $200 for dining assembly but guys who came for that they just put tha top and left without align it properly also as per their policy… Read more

they just have drop service they will not remove the boxes also and they through the boxes in backyard even not a courtesy to atleast help to fold. My display unit was large and they just drop and saying they will remove the boxes of that and just had query to their manager and whole company how can one single person remove the boxes of display unit. Same for tv unit and coffee table also. My recommendation is that if someone had time then please explore other options and avoid buying from here.

I purchased a bed from this store in May this year, and unfortunately, the experience has been extremely disappointing. From the moment it arrived, the bed was in poor condition — not what I expected for the price I paid. I reached out to the store… Read more

multiple times hoping for a resolution, but my concerns were never addressed. Communication around delivery was poor, and they offered no flexibility to reschedule according to my building’s lift availability. Despite failing to deliver at a suitable time, they still asked me to pay for a delivery that was never properly provided.

To make matters worse, one of the bedside tables that came with the set had a glass top, which I accidentally broke. When I contacted the store to inquire about purchasing a replacement part, I was told they don’t provide spare parts or repair services. This lack of support has been incredibly frustrating for me and my family.

I expected better quality and service. Sadly, I cannot recommend this store based on my experience.

Poor warranty support – We purchased 6 Bar stools from their Nunawading store and when they were delivered 2 of them were damaged. We returned them to the store and were told to email their head office as they couldn't do anything. Eventually they agreed to send us 2 replacement stools and pick up the faulty ones. When the replacement stools were delivered we opened them… Read more

on the spot and found they were more damaged than the first ones! We tried to reject the delivery, but the delivery driver wouldn't take them back and again referred us to head office to raise a complaint. Head office again asked us to return them to a store, (which is a 2 hour round trip for us), and said they would provide a refund afterwards if we provided bank account details. We paid by credit card, so asked for the refund to be provided the same way which they initially agreed to and again told us to return them to a store for the refund to be processed. When we arrived at the store they again refused to provide the refund stating that they required our bank account details. The person working there also stated that this was company policy and that their company policy overrides consumer law! At this stage we have no confidence that they ever intend to stand by their warranty or abide by consumer law. Buyer beware!

Very disappointing – I brought 2× 2 Seater Theatre leather Recliner Couches, 12 months ago from this company, after 12 month one of the Couches the leather has stretched and the underlay has clasped , I have contacted this company on several occasions,which I got a response it's wear and tear, which is not the case as I other one which is exactly the same Couch… Read more

hasn't done this, I'm becoming very frustrated with this as u think by spending more money you get better quality in this case you don't. I will taking this further as theses Couches are still in warranty.

Complete furniture set – Harbour lane furniture preston. Great service, great discounts and very happy with everything.

Avoid this store at all costs. They quality of their products are horrendous – Purchased a coffee table from this place, the legs came off after a week because the epoxy they had used was so weak and flimsy. We returned the table and asked for a full refund, the store manager [Name Removed] refused us a refund and said that he would charge a 20% cancellation fee because of store policy. This store knows nothing basic ACL law… Read more

about return of a defective product. The consumer has the option of asking for a full refund when returning a defective product.

Avoid buying anything from this store at all costs. All their products are extremely low quality and their customer service is appallingly bad. I’ll be lodging a complaint to the ACCC now because the store won’t give me a full refund.

We purchased 4 recliner compass H0607, 1 of the recliner has discolouration compaired to remaining 3 .It looks like seperate sofa attached to rest of the set. We received the delivery of this around Nov Dec 2024. They are occasional use sofa as… Read more

it’s in theatre room. We have been declined warranty repair /replacement of damaged sofa(only 1 ,as requested), reason of warranty decline is "under Section 4, Point (iii) of the warranty, which excludes claims related to fading, colour variation or changes arising from day-to-day use, exposure or maintenance practice" my explanation was

I appreciate your continued engagement on this matter and would like to provide further clarification to support my request for a resolution. I understand your concerns regarding the warranty conditions and usage, and I hope the following points will help to clear up any uncertainties:

Usage Environment The sofa set is installed in our dedicated home theater room, not in a high-traffic living area. Usage has been occasional, primarily limited to weekends for watching movies or series as a family. It is certainly not in daily use, which minimizes general wear and tear.

Issue Isolated to One Seat The discoloration is limited to just one seat (1C) in the middle row. The adjacent seats, including those in more exposed or equally used positions, remain in excellent condition. It’s important to highlight that seating in our theater is not assigned—there is no disproportionate use of this particular seat. All four seats and two bean bags are used interchangeably.

No Sunlight Exposure The room has limited indirect light only. The overhead window is positioned high (SIL height 1800mm with 600mm depth), and due to the room’s structure, direct sunlight exposure is implausible. To suggest only this specific seat could have suffered sun damage would, respectfully, defy logic and physics—unless we intentionally angled mirrors to target that seat specifically, which of course is not the case.

Minimal Use and No Harsh Cleaning Given our viewing habits, each seat has likely been used no more than 30–50 times. This is a conservative estimate that accounts for weekly family viewing, balanced with everyday life responsibilities. The sofa has not been cleaned with chemicals or liquids, and we maintain a strict no-food policy in the theater (aside from basic snacks like popcorn and bottled drinks).

Comparison to Showroom Use If similar products in your showroom can endure dozens of users each weekend without deterioration, then a lightly used home theater sofa showing premature fading or material issues suggests a potential material defect, rather than wear due to usage.

Warranty & Reasonable Expectation I fully understand that your warranty covers defects in manufacturing and materials. Given that only one seat out of four is affected, this strongly points to a fault isolated to that unit, rather than a result of general use or external conditions.

In light of this, I am not seeking a refund or store credit, and I do not wish to escalate the matter unnecessarily. I simply request that the one defective seat (1C) be replaced or repaired under the terms of your warranty, which I believe this situation reasonably falls within

Absolute poor quality hazardous products. DO NOT BUY! – We purchased eight dining chairs from them a couple of years ago. Within a few months 2 chairs had a thick sharp metal spring poking out of the seats. The chairs were totally unusable as it hurt our children multiple times. The company did offer to repair the chairs at the time, But since then two more chairs have now shown same issue of sharp… Read more

metal springs poking out of the seat. You will be better off buying from a reputed place with better quality products. Not at all the quality you would expect for the price. Outside of warranty should not make the chairs completely unusable. We cannot be expected to purchase 8 new dining chairs every 12 months. Don’t waste your time and money

Chipped marble table – These individuals sent us the chipped marble veneer table and refused to accept the item, stating it's by design. I was appalled by their behavior when they asked me to pay double the delivery fees and had the audacity to coerce me into accepting the item, claiming they could show me a similar dented item in a few showrooms. I understand that if… Read more

it's a change of mind, one should bear the delivery fees, but I was still willing to cover a one-way delivery cost. However, they pushed us by forcing us to pay double the delivery. We had just moved into a new house and were dealing with other challenges, making our experience with them a nightmare. The sales representative, [Name Removed], from the Nunawading store stopped answering our calls. When we indicated that we would complain to the ACCC (Australian Competition and Consumer Commission), the response was cold and condescending; they mentioned having a legal team to handle it. I strongly advise staying away from this business as they don't take responsibility for product quality, and they treat you poorly.

Delivered defective product and they refuse to get it replaced – Store delivered the floor stock instead of new. The product has the screw fitting imprints as shown in images. They charged me for new one and now they refuse to replace that. Don't fall in their trap while buying they said they will be there to assist for anything even after warranty, but they aren't doing anything even when the product is… Read more

delivered. It's so evident from pictures that it was disassembled and then sent for delivery. But store manager [Name Removed] isn't ready to take any action. He and his whole staff don't have any manners to deal with customers. On the call they said they can't do anything and hung up.Don't fall in their trap !!

Good Sofa but Slow Service and Lack of Care – It started with the Nunawading (VIC) store being shuttered midday when I went to look for a sofa. No one answered the store phone but after calling and waiting on hold for their HQ customer service line, someone finally opened the store... To be fair the representative was good but it seems there is a lack of staff, if the store needs to be closed… Read more

for toilet breaks.

The kicker really came with the delivery of the sofa. There were clear scratch marks, discolouration, stains and a dent in the upholstery. While you could say that these are just cosmetic defects, the fact is I bought what I expected to be a brand new sofa, which should not have these issues.

I sent them an email with detailed photos of the issues and was assured in a nice return email that they would take care of the issues. However, 10 days later I was sent a short email claiming that these issues were "consistent with the texture and colour of the lounge". It is as if I have bought a display product rather than a new one. I don't see how this can be given the stains and discolouration and if the scratches were consistent, they would be all over the sofa. Clearly there has been a lack of care somewhere in the supply chain (construction, storage, packing, delivery). There is also a lack of accountability as they continue to deny the existence of these issues, since all there sofas are like this (... have problems).

Having looked at more reviews having encountered problems, I can see that the high ratings seem to come from decent products with no issues, btu there is a significant risk of defects and poor customer service. This can also be seen on other review sites like Google.

I would advise people avoid this company to save hassle and the potential for receiving defective products with no avenue for resolution.

Good furniture, good pricing, good customer service – Based on my experience, Harbour Lane Braybrook Store offers not only competitive products and prices, but also wonderful customer experience. One does not need to wait for several days up to weeks before he/she can receive his/her orders. It is also a plus that the store can easily arrange delivery and assembly with their 3rd party channels.… Read more

Transaction was swift from placing an order to scheduling the delivery making them my benchmark for a good customer experience.

Great Black Friday deal - Splash Dining Table – I don’t generally write reviews but I popped into the Braybrook Store on Sunday looking for a small dining table to suit our apartment. I was originally looking for a 1000mm Dia Glass Table but I noticed this square-ish table. It’s styling is interesting with four elliptical sides and rounded corners. Normally priced at $200 or $160 for Black… Read more

Friday, so it was coming home with us if they had stock. I’ve been disappointed with other chains recently not having stock or wanting deliver items. So I extremely satisfied after I spoke to the sales person Vivian and she confirmed it was available today from the warehouse, so after a 20 minute drive we had a smart new table at a bargain price.

I don’t like buying online and prefer to check out the quality in person.

Thanks, great service and product.

Never deserve any start – I bought furniture from them and their manager not deliver product on time , I ask him to cancel my order and he said you have to pay 20% deduction even without delivery, be mindful before paying them . They never answer your issue or query , all they want is $$$$ Good luck Show details