hardtofind

Incomplete Order – I dearly appreciate a phone number as I'm still awaiting explanation as to why I received an incomplete order. It was only on noting a refund to my credit card that I was made aware of not receiving the product. Yet, the product is STILL on the website. Please explain as it is to be a Christmas gift.

Impossible to actually speak to or contact anyone to resolve an issue – I used to love this site, but it has become just an unregulated platform for sellers to do what they like. Bought something for my sister for a Christmas gift that said it was shipped from Australia. Turns out after I have paid for it, it's coming from Latvia (by sea it would appear as has so far ben more than a month). That's bad enough, but I… Read more

have been unable to contact the seller (no contact seller option seems to be available) and no reply from the 'customer service' team. I will be flying interstate in two days and it appears I won't have this gift for my sister. Very disappointing and I won't be using again.

DONT USE - DODGIE AND DISHONEST – Dont use this company, they are dodgie and dishonest. I backed out of the order and did not complete/finalise. They confirmed my order two days later. Their website says you can cancel, but even though my credit card statement showed pending, they said the order has been despatched. Absolute rubbish. Please dont go anywhere near them. My policy… Read more

is usually, never order from companies that don't provide paypal, as it is a warning sign, that the business is dodgie. I let it go this one time, and bam, I have paid for it. THIS COMPANY IS DODGIE !!! PS ALSO THEY HAVE NO PHONE NUMBER,SO HIDE BEHIND CRAP AUTOMATED EMAILS.

Customer Service – I purchased a wool blanket via hardotfind, then realising the blanket was coming from a different supplier and it was on sale on their website, I contacted hardtofind to request a refund. The blanket arrived promptly, hardtofind eventually returned my message and refunded the difference. Although, it took a little while for them to respond they did the right thing and refunded me the money. I have no problem purchasing from them again. Show reply

Very happy with my purchase which I received within 2 weeks from overseas – Didn't look at reviews before ordering a gift and was quite concerned after reading reviews. I received order without problems and was very happy with my purchase. Show reply

My Dad absolutely loved his personalised Father's Day travel mug! – The travel mug I ordered was absolutely perfect. I had it personalised with my Dad's coffee order. Delivery was super fast! Love it. Will absolutely be shopping with Hardtofind again. Show reply

Avoid at all costs – Ordered product for Xmas and even though delivery address clearly written it was delivered to the wrong state and now a month later still not received. Customer support is non existent. Avoid at all cost.

Terrible customer service – I ordered a anniversary gift on Hard to Find which was a product supplied by Ithika Gifts and Lifestyle. I received an order confirmation however after more than a week had passed, I tried to follow up directly with Hard to Find to no avail. Ithika Gifts replied within a couple of hours of my query to advise that the product was out of stock and… Read more

the order was cancelled shortly after it was placed. I've been told that Hard to Find confirmed the cancellation with Ithika Gifts directly however neglected to let me know. There was absolutely no communication from Hard to Find to advise of this and still now the online order appears to be 'current' on the My Orders page. Terrible service and has now put me in a dilemma with no present in time for my anniversary. Very dissappointed.

Nah nothing special – Very disappointed with the quality. $48 for a simple glass and you can barely see engraving. Also terrible customer service. Should have read the reviews here before placing the order. Never again.

Faulty products, no accountability – I ordered an expensive oil diffuser ($170), cos it was pretty and I thought I would treat myself. I was moving house so I didn’t use it within the first couple of months and then when I did it was very loud and not “whisper quiet” as advertised. It then ceased working all together within a few months. No accountability from Hard to Find and an… Read more

offer of a small discount to purchase another. V disappointing and an abhorrent website. Plenty of good options elsewhere.

Tragic victim to the greed of dropshipping – This used to be the go-to for unique gifts, but now everything on the website is one of those poor quality customised options. I cant even filter 'personalised gifts' off to even find something decent. Wildly disappointing.

Best avoid this website – Like many others, I wish I had read the reviews before ordering from this company. I was aware they are distributors for numerous vendors, but I thought selecting one based in Australia would be safe enough, I also paid by Paypal. I ordered a gift from Letter and Hide which was a personalised leather bracelet for the son of a friend we were… Read more

visiting in the UK. I ordered it in plenty of time and they promised dispatch within 3 days. A week later I received an email to say it had shipped and an Australian Post tracking number was provided. A week later the tracking number was still 'pending' and a week after that it was also still pending. According to Aus post website the reason for this was either, the item had not been shipped or the tracking number was so old it had been archived! So clearly this item had not shipped. I then complained to Hard to Find and requested refund as the item was not going to arrive before we left to go overseas, if it was ever going to arrive at all. The initial request did not produce any results but a second, threatening to claim the refund through Paypal did result in a refund. However I was left scrambling to find a replacement. A very dissapointing experience, especially as they do offer some interesting and unusual items.

Item never arrived; take no responsibility, no refund! – I ordered a customized item way back in Dec for a friend’s bday in January, what’s not super clear is that the website is basically a marketplace for other sellers. I received a message from the actual supplier with a q about the order, I responded immediately then - nothing. I assume they forgot about it. I followed up and got nothing for a few… Read more

days, eventually HTF themselves followed up and I guess the item was dispatched. However by then… Royal Mail UK’s international post had stopped, and despite it restarting a month or so ago my item never arrived. HTF customer service is a joke and I never know if I’m in touch with the real supplier or HTF. Zero apology or info about my order aside from the Royal Mail tracking which hasn’t budged in weeks - assume it’s now lost. I can’t apply for a refund as the website won’t let me. I’ll never buy from them again and would warn anyone else off them!

Misleading – Website and payment leads you yo believe that your item is being made in Australia. After purchase you receive a confirmation email with shipping estimate. Then I discovered my item was some weeks away as it was being made in UK. I needed the gift for a gift by a certain date, gift did not arrive in time. Actually due a few weeks after I needed… Read more

it. If site was clear to say international sellers are also used amounts Australian sellers, I wouldn’t have purchased. Lesson learnt

Terrible Experience with Christmas Items – Ordered two Christmas baubles from Twenty Seven on their site that were over $50 each so expected them to be good quality, the first one turned up and the personalisation was stuck on vinyl that was bubbling in some places and looked very cheap. The second bauble never even showed up. I ended up getting a refund but I had to fight for it, Twenty… Read more

Seven were a nightmare to deal with and were extremely deceptive so went via Hard to Find which was slow and painful and not what you need over Christmas. I wouldn't put myself through that again, they have alot to work in in terms of customer service and vettng of the suppliers on their site.

Disappointed in Product – After ordering a gift pack of food goodies for my son as a Christmas present he and subsequently I were dismayed to find on opening the present all the goods were past their use by dates. This gift also included Christmas tags/labels, therefore why send food that would become out of date when opened. Needless to say we were both disappointed and saddened that our Christmas Day was spoilt. This customer will not be using Hard to Find again.

HARD TO FIND...YES – Have not received my partner's Xmas gifts thanks to non updating of Hard to Find's my account details. Goods shipped incorrectly, invoice showed correct shipping address, failure according to seller of incorrect data given to them, no info on how to contact Hard to Find, no presents for my partner now.

You cannot leave feedback or product reviews – I purchased a sloth necklace from “Lisa Angel” and when it arrived it was in packaging with “made in Korea”. Alas this seller had No transparency on the page to state where this necklace comes from. Im in Australia and Not looking for an Asian product to be couriered to me from UK. Hence I wanted to leave feedback on the site to let future… Read more

buyers know this but theres no feedback option. Buy elswhere if you can. PS - The commission & postage were higher by $30 compared to Etsy.

I WISH I HAD READ THESE REVIEWS – 'Hard to Find' is happy for you to shop at their online store. However, they do not provide any 'contact' phone numbers - so if you have a problem - it is almost impossible to speak to a 'real' person at their company. You just have to send a 'message' and hope for the best. I purchased a subscription to a magazine' on their website - but… Read more

now I am finding it very difficult to find out whether any magazines have been sent - as it is almost impossible to contact them - and their customer service is almost non-existent. Why can't 'Hard to Find' provide a phone number to customers - so that they can contact your online store. I certainly won't be re-purchasing anything more from your store. It has been too difficult. A frustrating shopping experience. I wish I had read some of these earlier reviews before purchasing from 'Hard to Find'.

Missing delivery – My parcels states delivers, I contact hard to find and Hazel advises check with neighbours or Aust post as said delivered I advise live on my own have checked all the neighbours ect and their responsibility to track my order. Happy to take my money all care no responsibility as I see it! Good one Hazel, great customer service!

This has to be a scam – I received a refund through PayPal for some goods that never arrived. Although Hard To Find sent me an email to say my item had been shipped with a tracking number, DHL, who they claimed were handling my parcel, knew nothing about it. They are slow to respond to emails and their replies are vague and sent from a 'no reply' address, with references… Read more

to a global pandemic. They claim to be based in 'the vibing inner west' of Sydney (which tells me they are middle aged ) but their PO Box is in Double Bay.

Hopeless – I have sent numerous emails which they respond to with the same answer , Aust post won’t respond ect ect , I’ve asked for a refund but my card I used has been hacked and the bank have stopped it , now being told they can’t do anything for me

Hopeless – Didn't ship item ( that express post was paid on) however they sent an email saying they did, including a tracking number. I would not recommend this company. I will be spending my money elsewhere in future.

Love this page – I wanted something different for my friend‘s Wedding and this site offers so many unique products that it was hard to choose from. I am super happy with what I‘ve bought and have plenty ideas for the next one. I got a start constellation and next time will get the Sunrise from the Wedding Show reply

My item never arrived, lack of communication from seller and company. DO NOT SHOP here. The seller is called The Game – I ordered a wallet on the 22nd of august. It still has not arrived, both parties are not taking responsibility or responding to my emails. It costs $194 and was for Father’s Day. I have never had such a horrible online experience. Complaint lodged with the ombudsman and fair trading. I will follow up with the small claims court to ensure I get my money back. Do not shop here. The game is also on Etsy.

Terrible customer service – After a seller went rogue and sent me something without waiting for my confirmation of the personalisation I wanted and knowing it would arrive after I needed it Hard to Find refused to help despite my request to cancel the order. Really disappointing customer service.