Reviewer Photos & Videos
Personalised 'Dear Mummy' Book
Purchased a personalised book from the seller 'FromLucy' on Hardtofind and it was lovely. Communication with the seller was easy and they did their best to deliver the book before mother's day.
The gift was much appreciated. Will recommend FromLucy to anyone looking to get a personalised childrens book.
Note: Hardtofind is a website that hosts different sellers to sell their unique products on their platform.
I do not recommend this website
Cheap quality, nothing like picture or description, slow postage, no after sales service. Image on website different to product received
Avoid this website
Exactly as ordered
Ordered onesixeightlondon Charlotte mantel clock.
Arrived a day early and the clock is excellent quality.
First time using this online shop and a good experience.
Have worn my beautiful 2 tone toering with what’s meant to be tourqoise stone ( questionable )for about a week and already tarnished and rubbed green stain onto my toe , the rose gold trim has turned black!! I paid $160 for this item and quite frankly the $20 silver one I had worn everyday for 20 years remained in the same condition as when I first bought it back in 1999 which I unfortunately lost in the sand one day
Not at all impressed !!
We bought two Merge Cubes as presents. Then we found that one had to have a monthly subscription at $15/month fore any meaningful use of these educational toys. For two grandsons, this works out at $360/year. This wasn't mentioned in the details on the website.
Already a week later, they haven't responded to a request to return.
Shipping dates are false
I paid $50 for express shipping with the advertised delivery date on the website as 21 December 2020. It is 29 December 2020 and my order is yet to arrive. Upon contacting the courier service DHL, they advised me that the advertised delivery dates on the website are false and this is an issue with the seller. The hard to find customer service have deflected this as an issue with me not being able to read estimated delivery times despite the arrival date of 21 December 2020 being displayed on multiple areas of the website and my purchase receipt.
I’m outraged that I paid triple the price for express shipping when my item would have arrived by now via normal shipping routes.
My order hasn't arrived yet! Its been 33 days and no sign of my order and no delivery schedule
Have purchased a "Personalized initial wreath bathroom set" on 3rd December. The estimated time of delivery was on 14th December but still no sign of my order. The last response I got from support was that there are delays (dated 18/12 request #713274) and no answer after that, and there is no other way to contact them. This was a Christmas gift. Very disappointed with the service.
I hope the product is not as wrong as the customer service. Trying this means to reach them - I hope they see this, and fix my order.
I haven't received my order! ETA was the 14 Dec 2020 (now 21 Dec). I contacted their team & they still haven't responded
[UPDATED] - Arrived thankfully and product is of good quality and team eventually got back to me but still annoyed with delay and customer service.
[Previous} Ordered previously through this website with no issues but this time the ETA was supposed to be 14 Dec and it is now the 21 Dec and their team have not provided any updates on a new ETA and when both emailing them and contacting them on FB messenger I haven't got a response yet! Hoping they see this so they fix my order - really bad customer service.
The product is not as advertised
I purchased a bathroom scale, and it looked nothing like the image advertised on their site. It is instead a cheap china scale that could be purchased for a fraction of the cost on ebay. Very disappointed and mad.
Not at all happy, should have ordered from somewhere else. Won't recommend.
Ordered several hampers from The Food Purveyor, some sent to wrong address and one still not shipped. Hamper was very expensive for what was given, I would not recommend ordering from them
Great in concept, poor in execution
I really wanted to like this company - the products are unique and I love the concept. However, the supply chain and communication is where this company really needs to direct attention. I ordered a gift for Father's Day 3-4 weeks prior to the date (with the product clearly stating there was a 7-15 business days delivery). However, 3 weeks after Father's Day, i am yet to receive any communications on where the product is. There is simply no proactive action being taken.
It's a pure marketplace play - and 'hardtofind' needs to ensure that the vendors are accountable for sticking to the timeframe or it risks reputational damage... looking at the reviews here, it appears it already has fallen into that trap.
I initially wrote a review that I was disappointed that my order had not been delivered after waiting 5 weeks. I emailed twice the Australian contact with no response, I emailed yesterday directly the supplier,Jonny’s Sister & had a reply within 2 hours explaining there were delays with customs, which was correct, my parcel was delivered late yesterday, I am very happy with the personalised tin for our friends 10th wedding anniversary, a big thank you to Jonny’s Sister UK.
Good Products...Great Odea...but...
The intent of a gift is to let the reciever know the sender is thinking of them...but that will not happen if they won't put the sender's name in the box or the communication...how will the reciever know??? Customer service is terrible and CEO won't respond via LinkedIn.
Good product, good customer service, but bad surprise
Nice product, fast and kind customer service, but unfortunately I found myself with a bad surprise. I ordered a personalized bracelet for my anniversary, specifically the bracelet with coordinates. Mine was the fault of not reading correctly, but know that the coordinates are not written because they use words. They write it in description, but at the end in my anniversary bracelet they wrote ARRANGEMENTS.
The reviewer stated that an incentive was offered for this review
Never received item, took weeks to get refund
Never received my item which I purchase forg husbands first Father’s Day.
Email back and forth with them spelling my name wrong and after week I got a refund but not the full amount. Total nonsense will not waste my time with them again
Hard to Find - Wattle Tree Flute
Purchased a personalised flute feom Hard to Find website from seller Wattle Tree. Paid $46 for a flute with engraving. In description it states high quality glass flute. Thick and cheap!!! Very disappointed, as I purchased this for a 60th and I could purchased a whole set of high quality flutes for same price. Website were friendly.
Don’t bother buying anything from this site, the gift for a friend arrived all damaged. I’ve tried getting an exchange but haven’t heard back from them. Very dodgy company indeed.
Communication needs improvement
Don’t bother messaging or emailing this company with general questions about your order as they won’t be answered, at least that was my experience. Ended up communicating with the seller directly and cutting out the middle man and got a follow up reply quite quickly. They take your money promptly but god forbid you want more information about when it will arrive! In their defence my order number was sent to my old email address and was left unseen on my end, but trying to get a hold of them via their social media is like pulling at teeth and I’...m still waiting for a response a week later which I’ve just accepted won’t be answered. Oh well, hopefully the product will be worth all the hassle once it arrives as it looks quite nice in the photos!
Waste of time
Don't bother purchasing from this company - you'll purchase items which clearly show to be in stock, however, they email you days later advising that they don't have them in stock.. How does that even work?
item came with defect
I order Ted Baker water bottle, expecting a quality I have paid for. The item came with dents and scratches on the lid. Too much hassle sending it back. Not happy at all.
Questions & Answers
Where can I purchase enuaid in Australia
How do I get hold of this company? I have ordered something and have not received a confirmation.
I had so much trouble with Hard to Find, you need to Email with any queries. My orders were an absolute stuff up, I will never order anything from them again and wouldn't recommend to anyone. Good luck
I ordered a gum leaf board not so long ago. I would like to order another one large this time. I was wondering if the following could be engraved.
Jess & Marcel 16/11/19
It is a wedding present for my daughter from her old Labrador Ben!
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