Harris Scarfe

I am writing to make a formal complaint regarding an incorrect charge for two boxes of Soren glasses that I purchased from your Preston store last Tuesday. The price displayed on each box was $29.99, and at the time of purchase there was a 50% discount promotion applying to this item. However, instead of receiving the advertised discount, I was… Read more

charged $40 for the two boxes.

Today, I returned to the Preston store to raise this issue. I brought my receipt and one box of the glasses as evidence. After checking the transaction, the staff acknowledged that I had been overcharged.

However, I was then told that I needed to bring both boxes back to the store before they could refund the amount that had been overcharged. I explained that I had already provided the receipt and one of the boxes as evidence, and that making another trip to the store would cost me approximately $10 in fuel simply to recover money that I should not have been charged in the first place.

After considerable discussion, I eventually received the refund for the amount that had been overcharged.

My complaint is not about the small amount of money involved. My concern is about the pricing practice and the way the matter was handled.

When a product is clearly marked at $29.99 and advertised with a 50% discount, customers reasonably expect the correct promotional price to be charged at the checkout. Charging a higher amount and then requiring a customer to make additional trips to the store to recover the overcharged amount is unacceptable.

This experience has left me concerned that other customers may also have been charged incorrectly without noticing it. Customers should be able to trust that the price and promotion displayed in the store will be correctly applied at checkout.

I request that management investigate how this incorrect charge occurred, check whether other customers purchasing the same product during the promotion may have been affected, and take appropriate steps to prevent similar incidents from happening again.

I would appreciate a written response explaining the outcome of your investigation.

Regards, Saji Kunnumpurath

Bad product – Bought expensive bas Phillips towels . Never usually spend this sought of money on towels. Haven’t been able to use due to being on my 7th wash and still fluff coming off. Very bad product and they get away with it. There excuse is cannot return due… Read more

to hygiene reasons. This should not come into it if the towels have not been used and should be the cleanest towels in history due to so many washes before use and still can’t use. They should take back faulty product but use the hygiene excuse. What a lot of nonesense .There are so many other products that I’m sure get returned without question that could come under hygiene . They just take your money and just don’t care about the customer . Don’t shop there. They will not do anything for you if a product is faulty. They would not help me at all.

I complained about a deliver of a blender with missing milling blade, rather than checking one of their stock boxes whether item included I was asked to take delivery to nearest store to be checked. I live a distance from Harris Scarfe shop hence I… Read more

ordered on line. I sent photo of the item’s box and user guide which state the part is included in 900 series. It is a very disappointing and frustrating experience

After sixteen years living in Ulladulla, I wish to express my sincere thanks to the Harris Skarfe staff at their Ulladulla Store. There kindness and understanding in resolving a problem of not having a receipt for an expensive purchase, that failed after only six weeks was exceptional. They checked the date of purchase on their computer system and replaced the faulty item with no fuss or concern for me. Thank you very much! Show details

Had amazing experience with them..they send me an email they will deliver in 1week i req for ealier as party was within 5daz..they delivered on 4th day.. Amazing work..

Just like to say a huge thankyou to Danielle from your Woodgrove store 2017 for her amazing customer service Tried to look up a size on the system for me and she said they were all sold out .. finalised my purchase and left the store .. then 15 minutes later .. good thing I was still shopping received a phone call from her and told me she found the size I was looking for out the back ! Amazing work Danielle .. Thankyou so much !! Show details

Horrible customer service. They do not honnor their own product warrantys – Product with a clearly stated 2 year warranty broke. They do not keep records longer than 12 months and refuse to do anything. This company did not honor their warranty agreement at all. I dont know what else to say about the issue but if you want more detail it was for a vax vacuum. And i did have the receipt for it! Show details

I needed a new quilt so I went to Harris Scarfe, bought an "All Seasons" one plus a new pillow. At checkout, I was informed that there was no return on the pillow. Not a problem. Took my new quilt home, opened it up & thought that it wasn't going to be warm enough so folded it back into its bag & took it back to exchange for a heavy one. The… Read more

salesperson took it out of the bag, went over it minutely & said that she couldn't resell so no refund/exchange. I told her it hadn't been used, just opened, looked at & refolded then placed back in the bag - all to no avail! So, I took my useless quilt back, threw it in the car boot & walked along to Spotlight where a lovely young lady served me & I bought my much nicer king size heavy quilt there. I will not be returning to Harris Scarfe.

I bought a medium jacket and wanted a second one in a different colour that was slightly bigger as the medium was a small fit. So I ordered large. A size small arrived and the staff were not helpful at all, they only could offer a refund, rather than changing the size for me for free or go into store. Just extremely unhelpful and when I asked to… Read more

speak with someone in charge the guy said no. Literally the worse customer service I’ve had in years. Just zero solutions provided that’s fair. There clearly was a glitch in their ordering system but they were not willing to compromise at all and help me exchange the product and only offering a refund (which I would lose the postage fee). I will never buy from Harris Scarfe again, definitely customer service is poor since Spotlight group took over. I tried to leave a review on their website and they did not allow my bad review which points to their review system to be absolute BS. I hope ACCC review their unfair practices.

Not a store for men based on there advertising. I'm all for equal rights but how bout make them equal! Also what high-school students have menopause? Seems a bit foolish to block out the other 50% of us who exist in the world and for that I certainly wouldn't wast my money there. Sick and tired of sexism and women seem to be worse then men about it. Show details

There was this really rude older women I asked for a refund on a kettle and she got me a new kettle instead of a refund and both kettles were broken very disappointing experience Show details

Ordered the Smith &Nobel Intense Performance 5Piece cook set. One pan handle cracked upon receipt. After sales service extremely poor. No reply to email customer support. Phoned customer service given apology fir lack of contact and told new pan being sourced. Over a week later no contact. Whilst the pans look good they are not practical.i cooked… Read more

a curry which splashed on the wood look handle. Despite cleaning it off immediately it stained. Would NOT recommend this product

I was disappointed to receive my online order packed in a box that was only about one third full, with the remaining space filled mostly with unnecessary packaging that will simply end up in landfill. I had hoped for a more environmentally responsible approach. What is even more disappointing is that I contacted your online customer support about… Read more

this and never received a reply. I would appreciate a response explaining why such excessive packaging was used and what steps your company is taking to reduce unnecessary waste in future orders.

I went to the Ballarat store . I wanted a Electric Blanket. And a cpl of other things . I have been shopping at Harris Scarfe for years . I was low on money so I wanted to Layby the items . Then I got told there is a $30.00 Fee just to use their Layby.. Harris Scarfe you should be Freaking ashamed.. we're not all Rich B#stards . Some of us are on the Age Pension.. Will not be shopping at your Department Store ..Go Screw Yourself

Tried to cancel an order one day after ordered was told it was already seen and they put it into a box for delivery. Girl on chat was useless. We can't take it out of the box. Even though we still have it. We put a sticker on saying we processed it. Said what if i refuse delivery. Of they will send ut back. Said you still have it just dont… Read more

send. But we put it in a box to send. How thick are your staff. Really turn people off using your stores

Found some great stuff in the Knox store including discounted items which saved me a bunch of money. Everything is pretty easy to find, and the clothing section is conveniently located in the middle-to-front part of the store. Customer service is mixed. Most of the staff are nice and friendly, and I have to give a shout-out to Jennifer (veteran… Read more

staff member?) for her efficiency, friendliness and professionalism. Really put a spring in our step as we left the store. However, one girl, Simone (young), was so rude and unprofessional, it made me not want anyone to be served by her again. Made absolutely no eye contact, bad communication, and after putting my products in the bag, instead of handing it to me, took it and proceeded to use it to wipe the counter - for a full five seconds or more, while I'm standing there thinking, is this person insane? Harris Scarfe really needs to better screen their staff members during the interview phase (if there even is one).

FALSE ADVERTISING!! We bought a quilt that was advertised as full price $169.99 on sale for $69.99. On Harris Scarfe receipts, the saving amount is shown at the bottom. There was no saving shown. Upon googling the quilt we purchased, the standard price at other stores is between $70 & $80. Therefore it is no way the full price was $169.99. … Read more

As there was no price on the shelf, I asked the cashier to scan it and she advised it has been reduced by $100!! Never buying from here again.

Harris scarf. I bought an expresso smash bin. Online it looked perfect although when I used it I realised it was too small and slanted and when emptying my used coffee, all the used coffee goes flying up and over the edges of the bin. Why would they make and sell something that clearly doesn't work. Show details

I've been trying to sign up to their membership club for 40 minutes. I changed my 'forgotten' password 6 times. Every time I get an error message saying the combination is not recognised. So you can bite me HS.

Doona is extremely hot and falsely advertised Terrible customer service, Harris Scarfe has not followed up it's been 11 days since I lodged a complaint and the manager at the store was extremely unhelpful. Harris Scarfe will not a bide by consumer law. This Doona is falsely advertised, it is extremely hot (even in winter) for a doona that is meant… Read more

to be all seasons. I will never shop with Harris Scarfe again, overall this has been one of the most terrible retail experiences I've had. It's extremely disappointing that Harris Scarfe can remove negative reviews, which doesn't allow the consumer to actually read all reviews of a product.

Drove 20kms to Harris Scarfe in Joondalup WA as per Website. Closed down. Then drove another 45kms to HS in Cockburn only to find they are homewares only. I then tried via their very non helpful website to lodge a complaint and found that so difficult to navigate that I gave up. Little wonder Harris Scarfe have such a dismal rating. I certainly won't be bothering with them again.