Reviewer Photos & Videos
Bought a Vacuum online, next day advised for no reason that my order had been cancelled. Emailed them, crickets crickets. Phoned ‘Customer no service’ thought I was speaking to an overseas scamming centre the entire time, aggressive deceptive lies given to me. 1st excuse given was their problem with online orders, then that changed to the sale had ended prior to my purchase, luckily I purchased the day before the sale ended. Asked to speak to supervisor and told one would phone me, crickets.
Rang back customer no service today, spoke to another...
No product quality control and appalling customer support.
Made a large purchase of multiple items on the Harris scarfe online site and received 1 item a week later. I then spent the next 5 weeks chasing up my additional items with no response through their online contact customer service dept, except for an automated reply that they would respond within 48hrs. I finally got through to the customer service dept via a phone call and was told in a deadpan voice the products are no longer in stock and you’re receiving a refund! The customer service rep showed no sincerity of empathy and couldn’t have cared less about Harris Scarfe advertising goods online that are out of stock.
Clearly the company has employed either lazy or under qualified staff.
Dishonest and does not respond
Purchased two items online, one being SMITH & NOBEL Arte 24pc Cutlery Set Rainbow @ $40+ which later got canceled and refunded but has been showing available online selling @ $70-$119. Emailed customer service and no response. The cutlery set isn't that big of a deal but not honouring a binding contract is unethical. Will report to fair trading for "misleading representations and deceptive conduct".
No care no responsibility
Purchased some towels etc to be delivered to my son in Melbourne. However the goods were incorrectly sent
to my address in NSW which is the billing address not the delivery address.
Rang Harris Scarfe they told me they would not rectify the situation. Essentially bad luck. Lodged a complaint with Harris Scarfe however they failed to even respond. Disgraceful customer service.
- Online Store
They cancelled my order with no explanation
I made an order for 2 products and they cancelled it with no explanation, the items are still available on their website to buy.
Broken and still taking my money... Grrrrrr
I ordered 2 sets of crockery, waited longer than I would have expected but that's no big deal, when they arrived, I could hear the clatter of broken items inside, I opened it and yes 2 cups were smashed to smithereens. I contacted HS and they got back to me after I sent them pictures of the broken items also a Massive big chip on one of the dinner plates. I'm still waiting to get rid of this useless set and for them to STOP taking money out. DO NOT BUY FROM HARRIS SCARFE on line.
3 weeks later and still no delivery
Another company hiding behind "covid" for their pathetic logistics capability.
Ordered an air fryer on 17 August. It's now September 8th and I still have nothing.
Steer well clear and buy from a company that will actually deliver your goods!
Don’t accept orders you can’t honour and respond to your CUSTOMERS
Ordered a quilt and quilt cover online. Same as previous reviews, received email notification to advise quilt cover not available (still showing on website as being in stock a week after my query) and refund will be processed.
Very quick to take your money instantly online even if product not available but have to rely on business days for refund.
Emailed request to cancel quilt also as I had ordered as a set. No response.
Called Customer “Service” and like others who have reviewed, waited nearly an hour for my call to be answered.
Have sent numerous emails and have had one very non committal response.
Shame, Harris Scarfe used to be a go to but the service is now appalling.
Will shop elsewhere and happily pay more for a service.
Customer service lacking
Have shopped with this company for years usually get what I order. Not this time add items to cart place order to be sent a computer generated response of have refunded your money as product no longer available.
Get a statement for one day’s transaction. Any other company sends out a statement end of each month so one can see what has been purchased and returned. When I rang kept on hold for almost an hour (sick of companies using covid for an excuse) if your so busy there are thousands looking for work. To be told oh your bill is even more than what the one day statement says and no information on the returns.
Have cut up my card and won’t be shopping here again.
Where do I Start ? Their online ordering system is abysmal. How can a well known brand fail so miserably and have such an inept system ? They will process the order only to refund 5 minutes later. It clearly shows the items I'm after are in stock. No click and collect available, on hold for 45 minutes to an hour trying to speak to someone, then hanging up in frustration. Hopeless, the people in charge need to re- assess their strategies, I won't bother with this store ever again.
Dri GLO sheets WB
Sheets were no where near a QB and top sheet had holes in it, after no response they are now rags, twice now this has happened with sheets, will never order from them again
The worst experience ever
The worst experience I had with an online shop ever. I have ordered a product wrongly and I realized it just after that. I have just called them to cancel my order just after I have placed it and they told me they have canceled it but just some days after that the post brought the product. I have called to the customer service more than 10 times and they always told me we ask somebody to call you and nobody called me from the company.
The worst experience ever
I ordered two pillows from their online store. After many phone calls and emails to customer service my pillows never came and in fact were delivered to an Address in Victoria and I am in NSW. Worst customer service, Very dismissive and telling me different story ever time I rang. Now asking for a refund.
Zero customer service.
I ordered two tops online on July 12.
One arrived July 20th the second arrived a week later. I should add I ordered other items from elsewhere and received them much earlier.
Unfortunately, I received the same top twice instead of the two different ones that I ordered.
I am on crutches and unable to go to the store.
I rang AND also sent an email. I was asked to send photographic evidence to prove that I wasn't lying. Why would I lie ??????? My response was that I was offended but will do as requested.
Since then I have not had a response f...
- Online Store
Wrong Size Received and very complex return procedure
I ordered 8 bras online from Harris Scarfe on 16th July, all the same size, style and colour. They arrived over the course of a couple of weeks, in 4 separate deliveries. I assumed they were all the same size so I removed the tags and put them in my drawer. When I came to wear one a week later, I discovered it was much smaller than the other 7, I couldn't even get it done up. I emailed HS and explained I hadn't kept the tags because I assumed their staff would pick all 8 bras in the same size and I included a picture showing the small bra with ...two of the others, which were obviously much larger. Several emails later, they asked me to return the bra with all the packaging when I'd already told them I didn't have it. They also said it would take up to 4 weeks to process my claim, although they processed my order in a few minutes. I now have to package up the bra, with all the email paperwork and the photo and take them to the Post Office to return to them. I've spent several hours answering emails, taking photos, printing information and now have to package the bra and return it via the Post Office. I assume this laborious process is to discourage people from returning faulty goods. I won't be buying from them again. I should have read the poor reviews BEFORE purchasing.
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
Get an answer from our members and Harris Scarfe representatives
Other General Merchandise Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.