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Harris Scarfe
2.3 from 250 reviews

Reviews

2.3

250 reviews
5
(50)
4
(17)
3
(18)
2
(35)
1
(130)
  • Product Quality
    3.2 (51)
  • Return Claim MadeYes (10) · No (51)
  • Shipping
    2.6 (22)
  • Customer Service
    2.6 (32)
  • Warranty Claim MadeYes (3) · No (54)
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Jannie

JannieMetropolitan Adelaide, SA

Tefal

published

Purchased tefal in chile & lasted For 11 years. Decided to buy a new set 17 april 2018 from Marion . Sales person said great product but coating already making bubbles. Bad unsafe product .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarion . Adelaide
Warranty Claim MadeNo
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Nikki Smith

Nikki SmithVictoria

  • 5 reviews
  • 1 like

Easy and on time

published

Ordered Elysian 1000tc sheets. Arrived on time. Easy to order. I was surprised to see the negative reviews. The sheets arrived as described. Will order from them again online. Didn’t have any of the issues described in other reviews.

Product Quality
Shipping
Warranty Claim MadeNo
Mel

Melmordialloc

DO NOT SHOP ONLINE

published

Ordered an airfryer on the 7th or September 20. Received 3 emails (all exactly the same) stating that my order is being processed. Today is the evening of 17th of Sept 20 and the status still says processing. Email to Customer service has had no response after almost a week. Looks like customer service is non existent and my money is stuck. Missed out on buying the same product on sale elsewhere.

Update 21/09: Order still processing.

Shipping
Warranty Claim MadeNo
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hopeless....

published

8 days ago i ordered a small camp over/hotplate, 8 days later i have got 3 emails to tell me it is processing, it is for a camping trip for my sons 7th bday and the level of incompetence clearly shows why the company is in financial ruin....

Chill

ChillSydney Surrounds, NSW

No customers service

published

Give this lot a miss when ordering on line. Customer service? What customer service. I placed an order, and realised it was incorrect and contacted them straight away....multiple times, to stop the order. I was ignored every time and they simply proceeded with the sale. Now I have a huge box sitting in my lounge room and no way to address the issue. Won’t ever deal with them again.

Return Claim MadeNo

Harris Scarfe Customer Service

published

After an appliance had developed a fault I visited the Chermside Westfield store and subsequently contacted the Harris Scarfe Customer Service team. The staff member at the store checkout was very helpful and the Customer Service team member provided a prompt and detailed reply with a completely satisfactory resolution of the problem. Excellent service from both branches of the company.

Customer Service
Return Claim MadeYes
Store LocationWestfield Chermside
Zoe

ZoeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good service and price

published

My online order was dispatched on the next day and delivered earlier than advised. I am happy with quality and price of the purchased item (cotton pyjama set). Thank you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
tony

tonyGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Ordered a 6 pack of wine glasses 20 August, no delivery no response

published

I ordered some wine glasses online 20 August, desptached they say 24th August. Its now 4th September, no delivery, tracking hasnt been updated, and despite emails to Harris Scarfe customer service, zero response.

Coco

Coco

  • 2 reviews

delivery as expected, within given time frame

published

Was very nervous about order after reading the reviews here, wrote to customer support. Feedback was given within 24 hours. Complete order was delivered in 8 business days. Would order again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Rosie

RosieGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 5 likes

Only one item from my order arrived

published

I ordered several items ten days ago. Received tracking number for all the items supposedly being delivered together and only one Item arrives. Have emailed them and awaiting a response. Don’t think they are geared up for online deliveries.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Harris Scarfe

Harris ScarfeMetropolitan Adelaide, SA

Dangerous Environment

published

Tea Tree Plaza store manager, Susan Maddeford is the wife of infamous criminal Wayne Maddeford (Assult, Armed Robbery and taking court worker hostage). Would not allow my teenager to work in a dangerous environment.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Dissapopointed

Dissapopointed

  • 3 reviews
  • 1 like

No longer shop online.

published

Did not receive an item from my order but yet charge for it. And cannot all anyone to discuss it. Not happy. Bad service harris scaffe. I want my product or money back

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Corinne

CorinneGreater Melbourne (Inner), VIC

Worst online store ever

published

This has been the worst online purchase ever :(
Bought to tops and paid for it and as soon as they took my payment they said that not in stock to go back and continue shopping and went back staight away and reodered 2 different tops and they took my money again, and I email them not even 30 minutes later to say that 2 purchases went through to cancel one as the first one was out of stock. NO ONE REPLIED TO MY EMAIL. Rang them 4 days later to found out that they did receive my email, but just ignore it because my purchase was already been sent. Worst customer service ever will never buy with them again

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 188 reviews
  • 56 likes

The best chopping board for your home

published

On Saturday 22nd August 2020 I bought a Stanley Rogers Acacia Cutting Board Medium for $19.97 with postage of $10 for when I move into my own unit in September 2020 so I could use it to chop things while I am cooking for when my family and friends come over. The staff were amazing and the service was fantastic.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Alana

AlanaIllawarra, NSW

  • 3 reviews
  • 1 like

Dinner set - mug arrived broken and no response to my email!

published

I had ordered 2 dinner sets and some pans
The order arrived quite promptly, but when i opened it, a mug from one of the dinner sets arrived broken and no response to emails to their customer service.
Should have read the reviews here before ordering!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
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Nalaka

NalakaGreater Melbourne (Outer), VIC

Received a used -Healthy choice 13L digital air fryer

published

Received a used -Healthy choice 13L digital air fryer
Ordered my 13L digital (healthy choice) air fryer and paid for it , received it after a week..... it was a used one they packed and sent it with some oil on the tray and lid... also some bread scrambles on handles.... and i cant get a replacement .. disappointed

Return Claim MadeNo
Warranty Claim MadeNo
Mark

MarkGreater Melbourne (Inner), VIC

POOR PRODUCTS - POOR SERVICE

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationForrest Hills
See all answers
Madara

MadaraGreater Melbourne (Outer), VIC

Trash weak product

published

Only had it for a few months and the handle broke off smh what a waste, it began to be wobbly and I thought it was suspicious then whilst washing it BOOM broke right off.

Product Quality
Shipping
Return Claim MadeNo
Derbie

DerbieGreater Melbourne (Outer), VIC

  • 2 reviews

Review your online store

published

Done my order online, all paid for and then got confirmation for my order. Few days later I got email to say there was no stock, 2 products I bought online and they couldn’t supply one. Very disappointing

Return Claim MadeNo
Warranty Claim MadeNo
Randika

RandikaGreater Melbourne (Metropolitan), VIC

Terrible

published

I bought a quilt cover but accidentally bought a bedsheet. Did not even open it, They Refused to refund my $40. I will never ever go there or recommend to anyone.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSouthland Victoria
Warranty Claim MadeNo
See all answers
Page 1 of 13

Questions & Answers

Online shopper

Online shopperasked

Online Store

Terrible service. After waiting for a confirmed payment email which i never received (money came out of bank though)13days after order big sized box of items delivered to wrong address. It was a gift to be sent to another state! No acceptable response. Stuck with repostage fees. Never again harris scarfe! Still no reply to fix the wrong address problem

1 answer
Online shopper
Online shopper

Opened the box to see if everything was in it. NO theres missing items and NO invoice
only 3 itemised items with no prices listed. On a sticker that says 'keep your original receipt for warranty purposes" "refer to emailed invoice" NO emailed invoice! Will be contacting credit card company about this and requesting a reversal if theres no contact and immediate fixup of this messup! Electrical item delivered but with no itemised receipt theres no darn warranty!

Laraine 5years

Laraine 5yearsasked

Online Store

I just got delivered some mugs off Harris Scarfe one is broke what can I do

No answers
Julie

Julieasked

Online Store

I wanting to purchase the spotted towels on line. It says it will charge me 40 per cent less at check out, however still comes up with full price. I do not have coupons.
Can you please assist me
As the
Stock I wanted for an Airbnb and the supplies are getting low.
Kind regards
Julie

1 answer
Mel
Mel

Good idea to stay away. Their online system is a sham and i doubt anything will ever make it to you.

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