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Do not trust their online customer service
I purchased 3 identical mens jackets for my nephews and husband on June 26.
1 arrived faulty, 1 was missing a part and the other was ok.
They told me to return the faulty jacket for an exchange. I have chased the order for 1 month and after calling them again today, I was told its out of stock. Today is July 26. Exactly 1 month from my purchase date.
As soon as i noticed the faulty jacket i called them and was told they would put the replacement aside but no one bothered to do that. I’ve had to chase them for 1 month!!!!
They are useless and ha...
Customer Service 10/10
I ordered some dinner plates and while they were wrapped in so much plastic and the box marked fragile, they obviously were thrown around by the courier. Harris Scarfe replaced all the plates and got them back to me in record time. They obviously lost money on this sale. I just wish they had stores close to me. great quality and great service.
I should have checked the reviews before I bought the product online
I purchased a cast-iron casserole which was reduced by 40%. I thought I had a really good deal until I saw that there's a chip on the lid. I only saw it when I was washing it after I used it for the first time. I guess it doesn't affect my cooking but it just looked unsightly.
Absolutely no service
Visited Tea Tree Gully store on 11/7/21. No assistants to be found. Long line of people at fitting rooms. Very hard to find goods. Shoe department needs an attendant to aid customers and ensure shoes are back in correct boxes. No one seems to care. Staff appear unhappy, leading me to think it is not a good work environment. Once at checkout another long line. No social distancing on the line. In fact if social distancing had been enforced, the line would have extended to the doors.
Totally appalling experience at harris scarfe frankston on 07/07/2021
Totally appalling experience, not only for myself but an elderly customer who I witnessed wanted to purchase some Manchester but was not sure if the sheets would fit but was promptly told that there was no exchange or refund on the sheets by the robotic cashier. Harris Scarfe you need to abide by consumer laws and more importantly treat our valued eldery customers with the respect that they deserve..
Avoid this place!
Bought 2 products from HS. Poor quality and sizing. Returned both of them in the SAME bag. They only refunded one item but said they didn’t receive the other. Then, they blamed Auspost. Very dodgy company. Don’t buy from them.
- Physical Stores
Can’t even get a response
I bought 2 dinner sets and upon opening them I found 2 of the mugs with handles broken off. Emailed immediately with a photo of mugs and receipt. No response! Emailed again after 3 days. No response! Sent FB message, can see it’s been read. Still no response! They just don’t care and don’t want to know. Terrible customer service
Won't publish honest review on their site
I am disgusted I got a email to say my review doesn't meet their guidelines!? Why, because it is honest and not positive??
I bought 2 bulk packs of Space Vac bags and over half didnt work and reinflated. Such a waste of money. Now I would not trust Harris Scarfe as well with their biaised & moderated reviews.
Poor Customer Service, order never received
My order was placed on the 4/6/21. Incorrect shipping label was printed and my order was not received. Call their phone support and asked them to fix their address up. I was told that this issue is happening across many orders and they'd get it rectified and an email will be sent to confirm all this has been fixed. One week later, nothing. Called up again and got the same spiel and was told I should receive an order confirmation in 24-48 hours. Again, nothing happened. They only replied to me when I made a Paypal dispute. This time, they got my...address wrong, AGAIN. Filpe on the phone and email could not help either and was rude. Do not buy from here, they cannot even get your order correct. Probably hoping that I had forgotten about my order that was shipped to the wrong address so they get free money.
Most terrible online shopping experience
Terrible online shopping experience… order was placed on 2 June 2021 and found out no street number was filled in delivery address by Harris Scarfe. We had approached customer service team 3 times, It’s now 19 June and we still have not received a reply and resolution.
Not recommended at all
Purchased some items online and received 2 of them damaged due to poor packaging. They replaced one of them, however, ignored my multiple emails in which I requested for replacement of the second damaged item. Very unprofessional with customer service. Not recommended at all.
Best customer service at Bennets Green
Bought some clothes online which needed to be swapped for a bigger size.Excellent customer care at Bennets Green.Keep up the good work.
Terrible customer service
They are very rude over the phone, they are unhelpful, I don't understand why to have a phone line if you have rude people answering. Better not to exist
The WORST customer service ever!!!
Buyers please be aware if you do not receive an item or items in your online order that customer service promise to look into your enquiry and do absolutely NOTHING. I placed an order on "28th April" and did not receive everything. I kept sending emails to customer service but nothing was done about it. My last resort was to place a post on their FB page... *result we cannot supply the items and will now do a refund.
How about letting the customer know earlier... if I did not chase you up I would have got nothing. I think they just hope you will go away!
Electrocute by faulty electric blanket
Disappointed with product
Disappointed with staff who said she will handle the situation and hasn’t replied since.
Questions & Answers
I purchased a set of black cutlery at Christmas 2020 - all the colour has nearly fallen away. I have the original receipt am i able to get a refund or another set?
My clothes arrived with security tags still in them. Anyone know how to remove them. I can't go to a store. Thanks. Lyn
I have a card from Harris Scalf I no why I cant get the orders to go through I was on big pond.net au something like that because I winded in with it but I’m with Gmail now my mailing address is [removed]gmail.com sorry for all the trouble I now have or had stuff in cart and cant get through till it’s fixed cheers nola spiers
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