Sad they are closing
The layout of the store Airport West store was fine , clear big signage as too where some items are would make a big difference. It was neat and tidy too.
There where prices up for some items but not all which was a bit annoying.
We bought stone pots and pans and we were very happy with these easy to clean products literally no more scrubbing. We bought plates Maxwell Williams and some loose items too and pillows were at a good price too. Will be back before they close.
Staff at register needed a boost me up they gave customer service without a smile . Only one floor staff visible and no assistance was given either. But considering they might be affected with the job losses I can surpass that.
Will be back to buy more
Bought 4 pairs of jeans online for my husband. They were in stock. Later had confirmation email. Next day email saying order being processed. Two days after order they say order will not be filled, items not in stock and I would get a refund in 5-10 business days. Fair enough I thought, can’t be helped. Only that it is now 2 weeks later and still no refund and on their website they say jeans are in stock. Two emails to them have yet to be answered by them. Very poor service. Never again.
Missing component & poor service
Bought an electrical food chopper at harris scarfe store and when I opened it back home it was missing a the lid. I called up the store and was told because I hadn't bought a display item everything should be in the box. Well the lid wasn't.... The service over the phone was very poor and essentially, they did not believe me when I told them it was missing the lid.
Everything I’ve brought from Harris Scarfe has been great quality! I have recently just brought a healthy choice dehydrator and also a wool quilt, both have been fantastic, the staff are always helpful and friendly
i was very disappointed to receive an email saying my order was canceled due to it no longer being available. when i went back online the item was still listed but at a higher price. if i was told that it had changed prices i would still have gone ahead with the order but i wasn't given this option. i have now ordered the same product from another supplier. i will never shop with harris scafe again .
A Puzzling Example of Poor Customer Service
Although I don't usually lay-by this morning I decided to take advantage of this facility as I have done in the past to buy some shoes at Harris Scarf and after an hour of trying on various styles took two pairs to the checkout only to be advised that the store does not lay-by on reduced items!! According to the dictionary the definition of sale is "a period during which a shop or dealer sells goods at reduced prices" and the definition of reduced is "make smaller or less in amount" so am I just stupid or is there a difference? If something is ...reduced obviously at least to me it is on sale. In any event I didn't get the shoes and am not only disappointed but decidedly angry because there was no signage anywhere in the store indicating the difference between "reduced" and "sale" which is misleading to say the very least.
Placed an online order for some items showing as in stock. Everyday for 4 days following i received an email saying my order was being processed. On the 4th day i received an email saying 2 of my items had been refunded as they could not be fulfilled. However their website still had one of the items listed as available. Am currently waiting on an explanation from customer service. However i can't say I'm impressed especially as there is only 6 days till Christmas. For a regional buyer that makes it almost impossible to replace those gifts now without traveling 150kms to our nearest shopping centre. At this point I would not recommend Harris Scarfe online.
Poor customer service
Husband and I visited the Rundle Mall Adelaide around 8pm-9pm on 6 Dec 2019. Prior to that, we have been in and out several luggage stores to look for affordable quality luggage. I went back to the Harris Scarfe store to look and decided to buy the antler juno 11 4.4 kg luggage with the request for price match. Staff informed us that they can do so with the same color and looked at the Myer website which offered the luggage at $30 less. Another elederly lady was assisting a younger staff as to our inquiries. We asked for a black one if any was ...on stock because they have the last one available on display which was scratched and seem to have been used. Without looking at their inventory level from the computer, The elderly lady informed that no stock is available. I was prepared to buy the turquoise color instead and same lady answered curtly none is available . She answered without understanding my question when there was several on display! The younger lady directed us to grab the bag as she says she cannot leave the counter when there were three of them standing there at about 5 mins to close. My experience at Harris Scarfe was disappointing, not helpful and rude service by staff if not trained are incompetent to front customer queries. You are not the only store u know that sells luggages. So we walked out and chance upon the RAA store around the corner which offers the same luggage at considerably half price lesser than what Harris Scarfe is selling. Myers and other shops have cheaper quality products than Harris Scarfe. Dont be fooled
I felt a little awkward because I needed to exchange a set of saucepans that were unsuitable. Brad ensured the process was quick and easy, and provided an alternative product at a good price.
Great place to shop
Am so glad a friend recommended a visit to the Mackay store and was very pleasantly surprised. Have purchased clothing and homewares on many occasions and very happy with all purchases. Prices are very reasonable, comprehensive choice and friendly service at the check out. Quality in every case has been excellent. Couldn't ask for more.
You won't get what you ordered
Last Christmas during a sale I ordered 2 Queen sized mattress protectors & a Queen sized Doona.
The email told me that because the items were coming from different warehouses there would be NO Tracking number supplied.
Only 1 Doona was sent.
After a couple of months of waiting I sent them an email asking where my mattress protectors were, they then sent me 1 Mattress Protector.
To Date I still haven't received the 2nd Mattress Protector even though I paid for it.
Just don't go through it.
They Steal peoples money without delivering the goods.
Where has happy customer service gone
After i had to search the store for assistance, I went to pay for my purchases, had an e-gift card, older lady was not happy, complaining that it wasn't as simple as just scanning it, that she then had to ring to authorize it then send a copy back... why are you in customer service if all you want to do is complain about servicing the customer?
Three people serving at the registers who completely ignored me today in the airport west store, later heard on of them say she was the assistant manager. In today’s poor economy I would have thought they would give better customer service.
I've been to harris scarf adelaide a few times and every time I question myself "why did I go back there?".
When I have gone to buy a few things I've been treated like I couldn't afford them and when found I worked in hospitality then was lectured by one of your staff about how I should be doing something better and meaningful with my life.
Upright vac cleaner
Got my new upright vac cleaner in mail yesterday brand name MXT. Dont buy it. It doesnt suck up dirt, dust properly. I have wasted my money. I have bought a few things from this company and have been happy. Very disappointed
great store for bargains you can always find something cheaper than anywhere else and very good brands. the iron i got was a saving of 70% off . i even got an iron in my fav colour (purple) it ironed out every crease.
Be wary of bonus promotions that don't apply online
I have always been a fan of Harris Scarfe sales, I had recently bought a Killarney quilt with two bonus pillows from Mornington, and after seeing the same bonus online stocked up with 3 more. After receiving the 3 quilts without pillows, I was informed there is some small print about the offer not applying online (to which I responded why would it be promoted online if not applicable online). No offer to provide the bonus offer if we come into the store, quite annoyed and they have lost a customer due to the poor communication and management of my issue.
Shoddy customer service
An item was missing from my order, which I'd already signed for, believing that order was complete ...sent 2 emails, contacted customer support by phone and didn't get any answers, went on their facebook site today and wrote a comment about my issue as well as send them a message, within half an hour I had a reply saying that item weas on it's way ...maybe F/B is the quickest way to get some action ?
- Physical Stores
- Verified customer
A good store.
We had bought a Stanley Rogers Noah 56 piece cutlery set some months ago. having only 2 of us living here we hadn't used every piece until recently when I used a previously unused fork to find it quite rough along one edge. The remainder of the pieces were quite OK.We took it back to the local HS store to show them and ask if they could replace that piece. As they couldn't do so, the retail assistant asked us to bring in the hole set and either exchange it for some other set or take a refund. On doing that we found only 2 types of sets there, neither of which we wanted so we took the refund. There were no problems at all. Great service, Harris Scarf.
Great sales plus wide range of stock
No matter which of their stores I visit there is always a bargain to be had at Harris Scarfe. Great range in homewares and manchester. Cheap and cheerful ladies clothes and underwear. Staff have been wonderfully helpful and rung other stores to track down items for me.
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Questions & Answers
Will Harris Scarfe please reply to these customer comments
We had ordered a TVshop vacuum a bit too hastily because that is what happens when you phone them to ask questions about quality. They want you to order with a 30 day guarantee to return. So our research says it isn't worth $560. We also find it on Harris Scarfe website for special deal $299, so we ordered this same vacuum for $299 from Harris Scarfe website. Order was confirmed and notification received. Now we see the price has increased on Harris Scarfe before our order has been shipped. We are still waiting. Will we have to pay extra because we already paid a cancellation penalty with TVshop to return ship unopened delivery. They weren't happy and even though we didn't say we found it cheaper on Harris Scarfe they said they would do an internet search.
If your Harris Scarfe order was confirmed at the price you paid, then they can't change it, they must abide by advertised price at time of order ... that is the law
I have contacted them but was given an excuse (sounds made up) I think TVshop is a bit scarey for HS, so don't look like you are poaching a TVshop order eh? even though TVshop sucks you into ordering with that no obligation trial (which we didn't want and it cost us money out of our account and more money to send back the unopened item) . HS has the loop hole of cancelling the order at the $299 price... but now readvertising our item for $479 on their website. So I contacted HS and said if they don't unload it for $479, let us know... since they still owe us that item for $299. Of course we are a bit broke because we now have to wait for TVshop to refund money, not sure what we get from them. HS already refunded so they can resell the stock they sold us. There is an obvious difference between HS and TVshop. ... HS cancels the order when you want it, TVshop gets you to order when you don't want it. The end result is we outlayed $890 between the two shops and got no product in end. Money dribbling back.
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